TMC Training Plan

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TRAINING PLAN

Sector :

Qualification :
TRAINERS METHODOLOGY LEVEL I:
TRAINER/ASSESSOR
MEDINA COLLEGE IPIL INC.
EDUCATION TECHNICAL VOCATIONAL AND TRAINING DEPARTMENT
Don Andres Ipil, Zamboanga Sibugay

Trainers Methodology Level I: Trainer/Assessor -1-


COURSE TITLE : TRAINERS METHODOLOGY LEVEL I: TRAINER/ASSESSOR

NOMINAL DURATION : 264 hours

COURSE DESCRIPTION :

This course is designed to enhance the knowledge, skills, positive attitude and work values
of the learner in accordance with the prevailing standards in the Technical -Vocational
Education and Training (TVET) sector. This encompasses competencies required of a
Technical-Vocational Trainer to perform the tasks in the areas of instructional delivery /
facilitation, competency assessment, and maintenance of training resources / facilities.

ENTRY REQUIREMENTS :

Candidate/trainee must reach/poses any of the following qualification:

 Graduate of courses relevant to Technical -Vocational Education and Training


 Ability to communicate
 Physically fit and mentally healthy
 Can perform basic mathematical computation and mensuration.

Trainers Methodology Level I: Trainer/Assessor -2-


COURSE STRUCTURE:
BASIC COMPETENCIES
(128 hours)

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Lead 1.1 Leading 1.1.1 Communicate information 8 hours
workplace workplace about workplace process
communication communication 1.1.2 Lead workplace discussions
1.1.3 Identify and communicate
issues arising in the
workplace
2. Apply math and 2.1 Applying math 2.1.1 Identify math and science 8 hours
science and science manifestations in the course
principles in principles in content and the workplace
technical technical 2.1.2 Relate math and science
training training concepts to common and
workplace situations
2.1.3 Assess trainees
internalization of math and
science concepts
2.1.4 Introduce further
enhancements
3. Apply 3.1 Applying 3.1.1 Follow environmental 8 hours
environment environment workplace practices
principles and principles and 3.1.2 Contribute to improve
advocate advocate environmental work practices
conservation conservation 3.1.3 Recognize and report
potential environmental
threats
4. Utilize IT 4.1 Utilize IT 4.1.1 Set-up work environment 8 hours
applications in applications in 4.1.2 Utilize word processing
technical technical application
training training 4.1.3 Utilize presenter application
4.1.4 Utilize spreadsheet application
4.1.5 Utilize internet and www to
communicate and collect
information
5. Lead small 5.1 Leading small 5.1.1 Provide team leadership 8 hours
teams teams 5.1.2 Supervised team
performance
6. Apply work 6.1 Applying work 6.1.1 Observe workplace policies 8 hours
ethics, values ethics, values and guidelines
and quality and quality 6.1.2 Observe proper conduct in
principles principles dealing with learners and
parents
7. Work 7.1 Working 7.1.1 Work within the vocational 16 hours
effectively in effectively in education and training policy
vocational vocational framework
education and education and 7.1.2 Work within the training
training training organization’s quality
framework
7.1.3 Manage work and work
Trainers Methodology Level I: Trainer/Assessor -3-
UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
relationships
7.1.4 Perform a client-focused
approach to work
8. Foster and 8.1 Fostering and 8.1.1 Practice inclusivity 16 hours
promote an promoting an 8.1.2 Promote and respond to
inclusive inclusive diversity
learning culture learning culture 8.1.3 Develop and implement work
strategies to support
inclusivity
8.1.4 Promote a culture of learning
8.1.5 Monitor and improve work
practices
9. Ensure a 9.1 Ensuring a 9.1.1 Identify occupation health 16 hours
healthy and healthy and and safety (OHS)
safe learning safe learning responsibilities
environment environment 9.1.2 Identify hazards in the
learning environment
9.1.3 Assess risks in the learning
environment
9.1.4 Develop and implement
actions to ensure the health
and safety and welfare of
learners and/or candidates
9.1.5 Provide appropriate
occupational health and
safety (OHS) requirements to
learners and/or candidates
9.1.6 Monitor occupational health
and safety (OHS)
arrangements in the learning
environment
10. Maintain and 10.1 Maintaining 10.1.1 Model high standards of 8 hours
enhance and enhancing performance
professional professional 10.1.2 Determine personal
practice practice development needs
10.1.3 Participate in professional
development activities
10.1.4 Reflect on and evaluate
professional practice
11. Develop and 11.1 Developing and 11.1.1 Study and evaluate training 16 hours
promote promote cost components and
appreciation for appreciation for benefits
cost and cost and 11.1.2 Monitor conduct and results
benefits of benefits of of training
technical technical 11.1.3 Promote awareness of cost
training training and benefits of training
12. Develop and 12.1 Developing and 12.1.1 Identify current and future 8 hours
promote promoting trends/concerns
understanding understanding 12.1.2 Assess new developments
of global labor of global labor 12.1.3 Utilize labor market
markets markets information to best effect
Trainers Methodology Level I: Trainer/Assessor -4-
CORE COMPETENCIES
(136 hours)

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Plan training 1.1 Planning 1.1.1 Identify learner’s training 40 hours
session training session requirements
1.1.2 Prepare session plan
1.1.3 Prepare instructional
materials
1.1.4 Prepare assessment
instruments (Institutional)
1.1.5 Organize learning and
teaching resources
2. Facilitate 2.1 Facilitating 2.1.1 Prepare training 32 hours
learning learning facilities /resources
session session 2.1.2 Conduct pre-assessment
2.1.3 Facilitate training session
2.1.4 Conduct competency
assessment
2.1.5 Review delivery of training
session
3. Utilize 3.1 Utilizing 3.1.1 Present a lesson through 16 hours
electronic electronic direct video footage/capture
media in media in 3.1.2 Present lesson via film
facilitating facilitating viewing method
training training 3.1.3 Utilize computer and
multimedia technology to
present a lesson
4. Supervise 4.1 Supervising 4.1.1 Establish training 16 hours
work-based work-based requirement for trainees
learning learning 4.1.2 Monitor work-based training
4.1.3 Review and evaluate work-
based training effectiveness
5. Conduct 5.1 Conducting 5.1.1 Organize assessment 16 hours
competency competency activities
assessment assessment 5.1.2 Prepare the candidate
5.1.3 Gather evidence
5.1.4 Make the assessment
decision
5.1.5 Record assessment results
5.1.6 Provide feedback to
candidates
6. Maintain 6.1 Maintaining 6.1.1 Plan and schedule 16 hours
training training maintenance activities
facilities facilities 6.1.2 Implement housekeeping
activities
6.1.3 Maintain training equipment
and tools
6.1.4 Document maintenance
inspection

Trainers Methodology Level I: Trainer/Assessor -5-


RESOURCES:

Tools Equipment Materials


 Hand tools (for the  Computer and peripherals  Paper and pencil
target trade areas)  LCD projector  Audio video materials
 Electronic /Multimedia  Hand outs
equipment  Reference books
 Training facilities /equipment  Manuals
(Depending on trade area)  Different types of forms
 Workplace or simulated  Materials and consumables
environment for maintenance activities

Trainers Methodology Level I: Trainer/Assessor -6-


BASIC
COMPETENCIES
B. MODULES OF INSTRUCTION

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION

MODULE TITLE : LEADING WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required to
lead in the dissemination and discussion of ideas, information
and issues in the workplace.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Communicate information about workplace processes

LO2. Lead workplace discussions

LO3. Identify and communicate issues arising in the workplace

Trainer Qualification I: Trainer/Assessor -8-


LO1. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES

Course: FOOD AND BEVERAGE SERVICES NC II


Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Appropriate  Methods of communication  CBLM
communication method  Organization requirements  Training Manual
is selected for written and electronic  Study Guide
communication methods  Correspondence
 Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
 Communication strategies conferencing
 Video Conferencing
 Internet connection
2. Multiple operations  Methods of communication  CBLM
involving several topics  Organization requirements  Training Manual
areas are for written and electronic  Study Guide
communicated communication methods  Correspondence
accordingly  Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
 Communication strategies conferencing
 Video Conferencing
 Internet connection
3. Questions are used to  Methods of communication  CBLM
gain extra information  Organization requirements  Training Manual
for written and electronic  Study Guide
communication methods  Correspondence
 Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
 Communication strategies conferencing
 Video Conferencing
 Internet connection
4. Correct sources of  Methods of communication  CBLM
information are  Organization requirements  Training Manual
identified for written and electronic  Study Guide
communication methods  Correspondence
 Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
Trainer Qualification I: Trainer/Assessor -9-
 Communication strategies conferencing
 Video Conferencing
 Internet connection
5. Information is selected  Methods of communication  CBLM
and organized correctly  Organization requirements  Training Manual
for written and electronic  Study Guide
communication methods  Correspondence
 Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
 Communication strategies conferencing
 Video Conferencing
 Internet connection
6. Verbal and written  Methods of communication  CBLM
reporting is undertaken  Organization requirements  Training Manual
when required for written and electronic  Study Guide
communication methods  Correspondence
 Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
 Comm Methods of conferencing
communication  Video Conferencing
 Organization requirements  Internet connection
for written and electronic
communication methods
 Effective verbal and no-
verbal communication
methods
 Communication protocol
 Communication strategies
 unication strategies

7. Communication skills  Methods of communication  CBLM


are maintained in all  Organization requirements  Training Manual
situations for written and electronic  Study Guide
communication methods  Correspondence
 Effective verbal and no- feedback
verbal communication  Film Viewing
methods  Video presentation
 Communication protocol  Cell phone/Audio
 Communication strategies conferencing
 Video Conferencing
 Internet connection

LO2. LEAD WORKPLACE DISCUSSIONS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.
Trainer Qualification I: Trainer/Assessor - 10 -
( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face
& Distance learning
Learning Outcomes Contents Learning Resources
1. Response to workplace  Workplace  CBLM
issues are sought communication  Training Manual
protocol  Study Guide
 Communication ethics  Correspondence
 Communication feedback
dissemination process  Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Response to workplace  Workplace  CBLM
issues are provided communication  Training Manual
immediately protocol  Study Guide
 Communication ethics  Correspondence
 Communication feedback
dissemination process  Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Constructive  Workplace  CBLM
contributions are made communication  Training Manual
to workplace protocol  Study Guide
discussions on such  Communication ethics  Correspondence
issues as production,  Communication feedback
quality and safety dissemination process  Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
4. Goals/objectives and  Workplace  CBLM
action plan undertaken communication  Training Manual
in the workplace are protocol  Study Guide
communicated  Communication ethics  Correspondence
 Communication feedback
dissemination process  Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

Trainer Qualification I: Trainer/Assessor - 11 -


LO3. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Issues and problems  Workplace problems  CBLM
are identified as they and issues  Training Manual
arise  Problem/issues and  Study Guide
resolution  Correspondence
feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Information regarding  Workplace problems  CBLM
problems and issues and issues  Training Manual
are organized  Study Guide
coherently to ensure  Problem/issues and  Correspondence
clear and effective resolution feedback
communication  Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Dialogue is initiated  Workplace problems  CBLM
with appropriate and issues  Training Manual
personnel  Study Guide
 Problem/issues and  Correspondence
resolution feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
4. Communication  Workplace problems  CBLM
problems and issues and issues  Training Manual
are raised as they arise  Study Guide
 Problem/issues and  Correspondence
resolution feedback
 Film Viewing
 Video presentation
Trainer Qualification I: Trainer/Assessor - 12 -
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

Trainer Qualification I: Trainer/Assessor - 13 -


UNIT OF COMPETENCY : APPLY MATH AND SCIENCE PRINCIPLES IN TECHNICAL
TRAINING

MODULE TITLE : APPLYING MATH AND SCIENCE PRINCIPLES IN


TECHNICAL TRAINING

MODULE DESCRIPTOR : This module covers the outcomes required to integrate math and
science concepts in the content and delivery of technical training
programs and to motivate trainees in learning and applying such
concepts in the workplace.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES :

Upon completion of this module the trainee/student must be able to:

LO1. Identify math and science manifestations in the course content and the workplace

LO2. Relate math and science concepts to common and workplace situations

LO3. Assess trainees’ internalization of math and science concepts

LO4. Introduce further enhancements

Trainer Qualification I: Trainer/Assessor - 14 -


LO1. IDENTIFY MATH AND SCIENCE MANIFESTATIONS IN THE COURSE
CONTENT AND THE WORKPLACE
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Course content and  Course content of Math and  CBLM
learning outcomes are science as applied to technical  Training Manual
reviewed and studied training  Study Guide
for math and science - Basic Arithmetic/four  Correspondence
content fundamentals operations feedback
- Elementary Algebra  Film Viewing
- Basic Science  Video presentation
 Review of learning outcomes for  Cell phone/Audio
math and science conferencing
 Training Methodology for  Video Conferencing
science and math as applied to  Internet connection
technical training
 Different training aids, audio
visuals and learning materials in
teaching and adopting math
and science in the area of
technical training
 Different mathematical and
science models/representations
- Quantitative models
- Basic laws, principles
- Graphs and diagrams
2. Situations in the  Course content of Math and  CBLM
workplace and in science as applied to technical  Training Manual
everyday life are training  Study Guide
related to the course or - Basic Arithmetic/four  Correspondence
program are identified fundamentals operations feedback
for inclusion or mention - Elementary Algebra  Film Viewing
in the training - Basic Science  Video presentation
 Review of learning outcomes for  Cell phone/Audio
math and science conferencing
 Training Methodology for  Video Conferencing
science and math as applied to  Internet connection
technical training
 Different training aids, audio
visuals and learning materials in
teaching and adopting math
and science in the area of
technical training
 Different mathematical and
science models/representations
- Quantitative models
Trainer Qualification I: Trainer/Assessor - 15 -
- Basic laws, principles
- Graphs and diagrams
3. Training aids, lesson  Course content of Math and  CBLM
plans or session notes science as applied to technical  Training Manual
are prepared, adopted training  Study Guide
or customized - Basic Arithmetic/four  Correspondence
incorporating or fundamentals operations feedback
highlighting - Elementary Algebra  Film Viewing
applications of math - Basic Science  Video presentation
and science principles  Review of learning outcomes for  Cell phone/Audio
math and science conferencing
 Training Methodology for  Video Conferencing
science and math as applied to  Internet connection
technical training
 Different training aids, audio
visuals and learning materials in
teaching and adopting math
and science in the area of
technical training
 Different mathematical and
science models/representations
- Quantitative models
- Basic laws, principles
- Graphs and diagrams
4. Course content and  Course content of Math and  CBLM
learning outcomes are science as applied to technical  Training Manual
reviewed and studied training  Study Guide
for math and science - Basic Arithmetic/four  Correspondence
content fundamentals operations feedback
- Elementary Algebra  Film Viewing
- Basic Science  Video presentation
 Review of learning outcomes for  Cell phone/Audio
math and science conferencing
 Training Methodology for  Video Conferencing
science and math as applied to  Internet connection
technical training
 Different training aids, audio
visuals and learning materials in
teaching and adopting math
and science in the area of
technical training
 Different mathematical and
science models/representations
- Quantitative models
- Basic laws, principles
- Graphs and diagrams
5. Situations in the  Course content of Math and  CBLM
workplace and in science as applied to technical  Training Manual
everyday life are training  Study Guide
related to the course or - Basic Arithmetic/four  Correspondence
program are identified fundamentals operations feedback
Trainer Qualification I: Trainer/Assessor - 16 -
for inclusion or mention - Elementary Algebra  Film Viewing
in the training - Basic Science  Video presentation
 Review of learning outcomes for  Cell phone/Audio
math and science conferencing
 Training Methodology for  Video Conferencing
science and math as applied to  Internet connection
technical training
 Different training aids, audio
visuals and learning materials in
teaching and adopting math
and science in the area of
technical training
 Different mathematical and
science models/representations
- Quantitative models
- Basic laws, principles
- Graphs and diagrams
6. 6. Training aids, lesson  Course content of Math and  CBLM
plans or session notes science as applied to technical  Training Manual
are prepared, adopted training  Study Guide
or customized - Basic Arithmetic/four  Correspondence
incorporating or fundamentals operations feedback
highlighting - Elementary Algebra  Film Viewing
applications of math - Basic Science  Video presentation
and science principles  Review of learning outcomes for  Cell phone/Audio
math and science conferencing
 Training Methodology for  Video Conferencing
science and math as applied to  Internet connection
technical training
 Different training aids, audio
visuals and learning materials in
teaching and adopting math
and science in the area of
technical training
 Different mathematical and
science models/representations
- Quantitative models
- Basic laws, principles
- Graphs and diagrams

Trainer Qualification I: Trainer/Assessor - 17 -


LO2. RELATE MATH AND SCIENCE CONCEPTS TO COMMON AND WORKPLACE
SITUATIONS
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Practical applications of  Practical  CBLM
math and science Applications of  Training Manual
related to the desired Math and  Study Guide
learning outcomes are science related  Correspondence
incorporated, explained to technical feedback
and stressed during the training  Film Viewing
training  Different training  Video presentation
aids in  Cell phone/Audio
encouraging conferencing
trainees in the  Video Conferencing
study of math
 Internet connection
and science in
technical
training
 Different
Mathematical
and science
examples as
applied to
technical
training
 Different
situations/cases
of math and
science
common to
workplace
 Different
exercises as
well as
assignment that
reflects math
and science
along the course
content
2. Trainees are aided and  Practical  CBLM
encouraged to identify Applications of  Training Manual
and apply math and Math and  Study Guide
science concepts in science related  Correspondence
their work and to technical feedback
everyday life training  Film Viewing
 Different training  Video presentation
aids in
Trainer Qualification I: Trainer/Assessor - 18 -
encouraging  Cell phone/Audio
trainees in the conferencing
study of math  Video Conferencing
and science in  Internet connection
technical
training
 Different
Mathematical
and science
examples as
applied to
technical
training
 Different
situations/cases
of math and
science
common to
workplace
 Different
exercises as
well as
assignment that
reflects math
and science
along the course
content
3. Class examples/cases,  Practical  CBLM
exercises, and Applications of  Training Manual
assignments are given Math and  Study Guide
for trainees to explore science related  Correspondence
and reflect on the to technical feedback
applications/manifestati training  Film Viewing
ons of math and  Different training  Video presentation
science along the aids in  Cell phone/Audio
course content encouraging conferencing
trainees in the  Video Conferencing
study of math
 Internet connection
and science in
technical
training
 Different
Mathematical
and science
examples as
applied to
technical
training
 Different
situations/cases
of math and
science
common to
Trainer Qualification I: Trainer/Assessor - 19 -
workplace
 Different
exercises as
well as
assignment that
reflects math
and science
along the course
content

LO3. ASSESS TRAINEES INTERNALIZATION OF MATH AND SCIENCE CONCEPTS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Trainees’ retention  Different  CBLM
of basic math and concepts of  Training Manual
science concepts math and  Study Guide
are reviewed to science as  Correspondence
identify areas applied in feedback
needing further technical  Film Viewing
intervention training  Video presentation
 Different math  Cell phone/Audio
and science conferencing
principles along  Video Conferencing
the technical
 Internet connection
trade areas
 Different math
and science
teaching/learnin
g models
 Study of
Different math
and science
learning styles
 Different
assessment
methodology as
applied in math
and science
 Different
assessment
tools/packages

2. Trainees’  Different  CBLM


appreciation of concepts of  Training Manual
math and science math and  Study Guide
principles along the science as  Correspondence

Trainer Qualification I: Trainer/Assessor - 20 -


trade area or applied in feedback
subject matter is technical  Film Viewing
determined using training  Video presentation
applicable  Different math  Cell phone/Audio
assessment and science conferencing
methodology principles along  Video Conferencing
the technical  Internet connection
trade areas
 Different math
and science
teaching/learnin
g models
 Study of
Different math
and science
learning styles
 Different
assessment
methodology as
applied in math
and science
 Different
assessment
tools/packages

3. Simple  Different  CBLM


mathematical and concepts of  Training Manual
scientific math and  Study Guide
models/representati science as  Correspondence
ons are discussed applied in feedback
to aid in the technical  Film Viewing
understanding and training  Video presentation
application of  Different math  Cell phone/Audio
principles and and science conferencing
theories using principles along  Video Conferencing
language, style and the technical
format that are  Internet connection
trade areas
readily understood  Different math
and science
teaching/learnin
g models
 Study of
Different math
and science
learning styles
 Different
assessment
methodology as
applied in math
and science
 Different
assessment

Trainer Qualification I: Trainer/Assessor - 21 -


tools/packages
LO4. INTRODUCE FURTHER ENHANCEMENTS
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Personal  Personal point of  CBLM
knowledge, view, knowledge  Training Manual
experiences and and experiences in  Study Guide
observations of the area of math  Correspondence
self and others and science and its feedback
in the area of application  Film Viewing
math and  Evaluation and  Video presentation
science documentation of  Cell phone/Audio
applications are math and science conferencing
cited and applications  Video Conferencing
incorporated in  Introduction to
the lessons and  Internet connection
Logical, systematic
lecture- and scientific
discussions method of thinking
 Application of
logical, systematic
and scientific
thinking to own
work
 Introduction to
Contextual and
experiential
learning method
2. Results of  Personal point of  CBLM
application of view, knowledge  Training Manual
math and and experiences in  Study Guide
science the area of math  Correspondence
concepts are and science and its feedback
evaluated and application  Film Viewing
documented for  Evaluation and  Video presentation
replication and documentation of  Cell phone/Audio
enhancement math and science conferencing
applications  Video Conferencing
 Introduction to  Internet connection
Logical, systematic
and scientific
method of thinking
 Application of
logical, systematic
and scientific
thinking to own
work

Trainer Qualification I: Trainer/Assessor - 22 -


 Introduction to
Contextual and
experiential
learning method
3. Logical,  Personal point of  CBLM
systematic and view, knowledge  Training Manual
scientific and experiences in  Study Guide
thinking and the area of math  Correspondence
methods are and science and its feedback
introduced and application  Film Viewing
developed for  Evaluation and  Video presentation
trainees to documentation of  Cell phone/Audio
assimilate and math and science conferencing
apply in their applications  Video Conferencing
own work and  Introduction to
study  Internet connection
Logical, systematic
and scientific
method of thinking
 Application of
logical, systematic
and scientific
thinking to own
work
 Introduction to
Contextual and
experiential
learning method
4. Contextual and  Personal point of  CBLM
experiential learning view, knowledge  Training Manual
methods are utilized to aid and experiences in  Study Guide
in appreciation of math the area of math  Correspondence
and science concepts and science and its feedback
application  Film Viewing
 Evaluation and  Video presentation
documentation of  Cell phone/Audio
math and science conferencing
applications  Video Conferencing
 Introduction to  Internet connection
Logical, systematic
and scientific
method of thinking
 Application of
logical, systematic
and scientific
thinking to own
work
 Introduction to
Contextual and
experiential
learning method

Trainer Qualification I: Trainer/Assessor - 23 -


UNIT OF COMPETENCY : APPLY ENVIRONMENTAL PRINCIPLES AND ADVOCATE
CONSERVATION

MODULE TITLE : APPLYING ENVIRONMENTAL PRINCIPLES AND ADVOCATE


CONSERVATION

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
apply/adopt environmental principles and advocate conservation
in diverse technical-vocational training environments, including
observing and contributing to positive environment work
practices. This covers the following: environmental work
practices, contributing to improvements of environmental
practices, and reporting potential environmental threats.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the trainee/student must be able to:

LO1. Follow environmental workplace practices

LO2. Contribute to improve environmental work practices

LO3. Recognize and report potential environmental threats

Trainer Qualification I: Trainer/Assessor - 24 -


LO1. FOLLOW ENVIRONMENTAL WORKPLACE PRACTICES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Workplace  Workplace practices  CBLM
practices and  Work Instructions  Training Manual
work instructions  Relevant Legislation on  Study Guide
relating to workplace  Correspondence
potential environmental practices feedback
environmental  Codes and National  Film Viewing
impacts are Standards on workplace  Video presentation
recognized and environmental practices  Cell phone/Audio
followed, and  Waste minimization and conferencing
clarification is segregation  Video Conferencing
sought where  Environmental
necessary.  Internet connection
monitoring
 Signs and labels
 Hazards and incident
data recording and
documentation
 Environmental
legislation, codes and
national standards
- Philippine Clean Air
Act of 1999
- Philippine Clean
Water Act of 2004
- Ecological Solid
Waste Management
- Montreal Protocol
- Kyoto Protocol
- Environmental
Awareness and
Education Act of
2008
- Philippine Climate
Change Act of 2009
 Changes in work
practices in accordance
with organizational
requirements
 Individual role and
responsibilities
performed based on
program and identified
activities

Trainer Qualification I: Trainer/Assessor - 25 -


2. Relevant  Workplace practices  CBLM
legislation, codes  Work Instructions  Training Manual
and national  Relevant Legislation on  Study Guide
standards that workplace  Correspondence
impact on environmental practices feedback
workplace  Codes and National  Film Viewing
environmental Standards on workplace  Video presentation
practices are environmental practices  Cell phone/Audio
recognized and  Waste minimization and conferencing
followed. segregation  Video Conferencing
 Environmental  Internet connection
monitoring
 Signs and labels
 Hazards and incident
data recording and
documentation
 Environmental
legislation, codes and
national standards
- Philippine Clean Air
Act of 1999
- Philippine Clean
Water Act of 2004
- Ecological Solid
Waste Management
- Montreal Protocol
- Kyoto Protocol
- Environmental
Awareness and
Education Act of
2008
- Philippine Climate
Change Act of 2009
 Changes in work
practices in accordance
with organizational
requirements
 Individual role and
responsibilities
performed based on
program and identified
activities
3. .Changes to  Workplace practices  CBLM
work practices  Work Instructions  Training Manual
and procedures  Relevant Legislation on  Study Guide
are responded to workplace  Correspondence
positively and environmental practices feedback
promptly in  Codes and National  Film Viewing
accordance with Standards on workplace  Video presentation
organizational environmental practices  Cell phone/Audio
requirements.  Waste minimization and conferencing
segregation
Trainer Qualification I: Trainer/Assessor - 26 -
 Environmental  Video Conferencing
monitoring  Internet connection
 Signs and labels
 Hazards and incident
data recording and
documentation
 Environmental
legislation, codes and
national standards
- Philippine Clean Air
Act of 1999
- Philippine Clean
Water Act of 2004
- Ecological Solid
Waste Management
- Montreal Protocol
- Kyoto Protocol
- Environmental
Awareness and
Education Act of
2008
- Philippine Climate
Change Act of 2009
 Changes in work
practices in accordance
with organizational
requirements
 Individual role and
responsibilities
performed based on
program and identified
activities
4. Individual  Workplace practices  CBLM
roles/responsibili  Work Instructions  Training Manual
ties are  Relevant Legislation on  Study Guide
determined and workplace  Correspondence
performed based environmental practices feedback
on the program/  Codes and National  Film Viewing
activities Standards on workplace  Video presentation
identified environmental practices  Cell phone/Audio
 Waste minimization and conferencing
segregation  Video Conferencing
 Environmental  Internet connection
monitoring
 Signs and labels
 Hazards and incident
data recording and
documentation
 Environmental
legislation, codes and
national standards
- Philippine Clean Air
Trainer Qualification I: Trainer/Assessor - 27 -
Act of 1999
- Philippine Clean
Water Act of 2004
- Ecological Solid
Waste Management
- Montreal Protocol
- Kyoto Protocol
- Environmental
Awareness and
Education Act of
2008
- Philippine Climate
Change Act of 2009
 Changes in work
practices in accordance
with organizational
requirements
 Individual role and
responsibilities
performed based on
program and identified
activities

Trainer Qualification I: Trainer/Assessor - 28 -


LO2. CONTRIBUTE TO IMPROVE ENVIRONMENTAL WORK PRACTICES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Suggestions are  CBLM
made to designated personnel  Different suggestions  Training Manual
for improvements to workplace made for designated  Study Guide
practices where possible. personnel for improvement  Correspondence
of workplace practices feedback
- Minimize  Film Viewing
environmental hazards  Video presentation
and risk  Cell phone/Audio
- Reduce waste disposal conferencing
- Conserve water  Video Conferencing
- Reduce air and water  Internet connection
pollution
- Make more efficient
use of resources and
improve environmental
performance
- Reduce soil
disturbance
- Improve habitat
resources
 Different information
gathered for the
improvement of workplace
approaches to
environmental practices
- Preventing and
minimizing production
of pollution e.g.,
discharge to air, land
and water hazardous
waste
- Reducing “burning off”
- Composting
- Recycling materials
- Conservation practices
- Improve workplace
maintenance practice
 Different environmental
issues
 Environmental practices
and policies
2. Information is  CBLM
gathered and improvements  Different suggestions  Training Manual
Trainer Qualification I: Trainer/Assessor - 29 -
are suggested to support the made for designated  Study Guide
development of improved personnel for improvement  Correspondence
workplace approaches to of workplace practices feedback
environmental practices. - Minimize  Film Viewing
environmental hazards  Video presentation
and risk  Cell phone/Audio
- Reduce waste disposal conferencing
- Conserve water  Video Conferencing
- Reduce air and water  Internet connection
pollution
- Make more efficient
use of resources and
improve environmental
performance
- Reduce soil
disturbance
- Improve habitat
resources
 Different information
gathered for the
improvement of workplace
approaches to
environmental practices
- Preventing and
minimizing production
of pollution e.g.,
discharge to air, land
and water hazardous
waste
- Reducing “burning off”
- Composting
- Recycling materials
- Conservation practices
- Improve workplace
maintenance practice
 Different environmental
issues
 Environmental practices
and policies
3. Environmental  CBLM
issues and their relationship to  Different suggestions  Training Manual
workplace practices are made for designated  Study Guide
discussed in the workplace personnel for improvement  Correspondence
with colleagues and of workplace practices feedback
designated personnel. - Minimize  Film Viewing
environmental hazards  Video presentation
and risk  Cell phone/Audio
- Reduce waste disposal conferencing
- Conserve water  Video Conferencing
- Reduce air and water  Internet connection
pollution
- Make more efficient
Trainer Qualification I: Trainer/Assessor - 30 -
use of resources and
improve environmental
performance
- Reduce soil
disturbance
- Improve habitat
resources
 Different information
gathered for the
improvement of workplace
approaches to
environmental practices
- Preventing and
minimizing production
of pollution e.g.,
discharge to air, land
and water hazardous
waste
- Reducing “burning off”
- Composting
- Recycling materials
- Conservation practices
- Improve workplace
maintenance practice
 Different environmental
issues
 Environmental practices
and policies
4. Contributions to the  CBLM
review of environmental  Different suggestions  Training Manual
practices and policies are made for designated  Study Guide
made within limits of personnel for improvement  Correspondence
responsibility of workplace practices feedback
- Minimize  Film Viewing
environmental hazards  Video presentation
and risk  Cell phone/Audio
- Reduce waste disposal conferencing
- Conserve water  Video Conferencing
- Reduce air and water  Internet connection
pollution
- Make more efficient
use of resources and
improve environmental
performance
- Reduce soil
disturbance
- Improve habitat
resources
 Different information
gathered for the
improvement of workplace
approaches to
Trainer Qualification I: Trainer/Assessor - 31 -
environmental practices
- Preventing and
minimizing production
of pollution e.g.,
discharge to air, land
and water hazardous
waste
- Reducing “burning off”
- Composting
- Recycling materials
- Conservation practices
- Improve workplace
maintenance practice
 Different environmental
issues
 Environmental practices
and policies

Trainer Qualification I: Trainer/Assessor - 32 -


LO3. RECOGNIZE AND REPORT POTENTIAL ENVIRONMENTAL THREATS
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Signs or  Signs and symptoms of  CBLM
symptoms of the potential environmental  Training Manual
potential threat  Study Guide
environmental - Observation of the  Correspondence
threat are presence of weeds feedback
recognized. - Pest animals and  Film Viewing
chemicals  Video presentation
- Damage cause to  Cell phone/Audio
plants, animal or the conferencing
environment  Video Conferencing
- Changes in plant, trees  Internet connection
and animal health
- Erosion of soil
- Soils in water
suspension
- Presence of salt
 Reports of environmental
threats
 Environmental records of
location and extent of
potential environmental
threats
- Environmental data
- Maintenance and
inspection reports
- Incident and accident
reports
- Complaints from the
public
 Creation of organizational
guidelines for the potential
environmental threats
 Identification of different
Potential environmental
threats and hazards
2. Information about  Signs and symptoms of  CBLM
or observations of potential environmental  Training Manual
a potential threat  Study Guide
environmental - Observation of the  Correspondence
threat are presence of weeds feedback
reported to - Pest animals and  Film Viewing
supervisors chemicals  Video presentation
and/or - Damage cause to
Trainer Qualification I: Trainer/Assessor - 33 -
appropriate plants, animal or the  Cell phone/Audio
authorities. environment conferencing
- Changes in plant, trees  Video Conferencing
and animal health  Internet connection
- Erosion of soil
- Soils in water
suspension
- Presence of salt
 Reports of environmental
threats
 Environmental records of
location and extent of
potential environmental
threats
- Environmental data
- Maintenance and
inspection reports
- Incident and accident
reports
- Complaints from the
public
 Creation of organizational
guidelines for the potential
environmental threats
 Identification of different
Potential environmental
threats and hazards
3. Location and  Signs and symptoms of  CBLM
extent of the potential environmental  Training Manual
potential threat  Study Guide
environmental - Observation of the  Correspondence
threat is presence of weeds feedback
accurately - Pest animals and  Film Viewing
recorded. chemicals  Video presentation
- Damage cause to  Cell phone/Audio
plants, animal or the conferencing
environment  Video Conferencing
- Changes in plant, trees  Internet connection
and animal health
- Erosion of soil
- Soils in water
suspension
- Presence of salt
 Reports of environmental
threats
 Environmental records of
location and extent of
potential environmental
threats
- Environmental data
- Maintenance and

Trainer Qualification I: Trainer/Assessor - 34 -


inspection reports
- Incident and accident
reports
- Complaints from the
public
 Creation of organizational
guidelines for the potential
environmental threats
 Identification of different
Potential environmental
threats and hazards
4. Reports on the  Signs and symptoms of  CBLM
potential potential environmental  Training Manual
environmental threat  Study Guide
threat are - Observation of the  Correspondence
completed presence of weeds feedback
according to - Pest animals and  Film Viewing
organizational chemicals  Video presentation
guidelines. - Damage cause to  Cell phone/Audio
plants, animal or the conferencing
environment  Video Conferencing
- Changes in plant, trees  Internet connection
and animal health
- Erosion of soil
- Soils in water
suspension
- Presence of salt
 Reports of environmental
threats
 Environmental records of
location and extent of
potential environmental
threats
- Environmental data
- Maintenance and
inspection reports
- Incident and accident
reports
- Complaints from the
public
 Creation of organizational
guidelines for the potential
environmental threats
 Identification of different
Potential environmental
threats and hazards

Trainer Qualification I: Trainer/Assessor - 35 -


UNIT OF COMPETENCY : UTILIZE IT APPLICATIONS IN TECHNICAL TRAINING

MODULE TITLE : UTILIZING IT APPLICATIONS IN TECHNICAL TRAINING

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude required in
using computer software/applications in training. Specifically it
covers setting-up of work environment, utilization of word
processing, spreadsheet, presentation applications and
utilization of internet and world wide web to communicate and
collect information.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the trainee/student must be able to:

LO1. Set-up work environment

LO2. Utilize word processing application

LO3. Utilize presenter application

LO4. Utilize spreadsheet application

LO5. Utilize internet and www to communicate and collect information

Trainer Qualification I: Trainer/Assessor - 36 -


LO1. SET-UP WORK ENVIRONMENT
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Work folder is  Putting Computer Parts  CBLM
configured in together  Training Manual
accordance with  Creating Folder and  Study Guide
enterprise IT utilization Directories  Correspondence
guidelines. - Folder Creation feedback
- Folder Copy and  Film Viewing
Transfer  Video presentation
- Sharing Folder  Cell phone/Audio
 Connecting printer to conferencing
PC  Video Conferencing
 Equipment User Guide  Internet connection
 Desktop Settings and
Shortcuts
- Background and
Screen saver
settings
- Screen resolution
setting
- Short Cut and Link
settings
2. Desktop and shortcuts  Putting Computer Parts  CBLM
settings are configured together  Training Manual
in-line with personal  Creating Folder and  Study Guide
preference. Directories  Correspondence
- Folder Creation feedback
- Folder Copy and  Film Viewing
Transfer  Video presentation
- Sharing Folder  Cell phone/Audio
 Connecting printer to conferencing
PC  Video Conferencing
 Equipment User Guide  Internet connection
 Desktop Settings and
Shortcuts
- Background and
Screen saver
settings
- Screen resolution
setting
- Short Cut and Link
settings
3. Connectivity to printer  Putting Computer Parts  CBLM
are checked and tested together  Training Manual

Trainer Qualification I: Trainer/Assessor - 37 -


in accordance with  Creating Folder and  Study Guide
equipment user guide. Directories  Correspondence
- Folder Creation feedback
- Folder Copy and  Film Viewing
Transfer  Video presentation
- Sharing Folder  Cell phone/Audio
 Connecting printer to conferencing
PC  Video Conferencing
 Equipment User Guide  Internet connection
 Desktop Settings and
Shortcuts
- Background and
Screen saver
settings
- Screen resolution
setting
- Short Cut and Link
settings

LO2. UTILIZE WORD PROCESSING APPLICATION


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Document layout  Working with word  CBLM
and formatting processing program  Training Manual
are applied in line - Window features  Study Guide
with document - Menus and  Correspondence
formatting commands feedback
requirements. - Graphics and Icons  Film Viewing
- Paragraphs  Video presentation
- Short cuts commands  Cell phone/Audio
 Document lay-out and conferencing
formatting  Video Conferencing
- Page settings  Internet connection
- Font Settings
- Formatting styles
- Table utilization
 Different application
features
- Printing Footer and
header setting
- Mail merge
- Review and editing
tools
- Reference features
Trainer Qualification I: Trainer/Assessor - 38 -
 Form creation features
Procedures and options
2. Application  Working with word  CBLM
features are processing program  Training Manual
utilized to - Window features  Study Guide
enhance - Menus and  Correspondence
productivity in commands feedback
line with - Graphics and Icons  Film Viewing
application guide/ - Paragraphs  Video presentation
help instructions - Short cuts commands  Cell phone/Audio
 Document lay-out and conferencing
formatting  Video Conferencing
- Page settings  Internet connection
- Font Settings
- Formatting styles
- Table utilization
 Different application
features
- Printing Footer and
header setting
- Mail merge
- Review and editing
tools
- Reference features
 Form creation features
Procedures and options
3. Printing of  Working with word  CBLM
documents is processing program  Training Manual
performed in line - Window features  Study Guide
with enterprise IT - Menus and  Correspondence
utilization commands feedback
guidelines - Graphics and Icons  Film Viewing
- Paragraphs  Video presentation
- Short cuts commands  Cell phone/Audio
 Document lay-out and conferencing
formatting  Video Conferencing
- Page settings  Internet connection
- Font Settings
- Formatting styles
- Table utilization
 Different application
features
- Printing Footer and
header setting
- Mail merge
- Review and editing
tools
- Reference features
 Form creation features
Procedures and options

Trainer Qualification I: Trainer/Assessor - 39 -


LO3. UTILIZE PRESENTER APPLICATION
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Presentation layout,  Presentation Software  CBLM
formatting and theme (Power point) Features  Training Manual
utilization are applied - Screen features  Study Guide
in line with target - Icons and Menus  Correspondence
audience requirements - Commands and feedback
task  Film Viewing
 Document lay-out and  Video presentation
formatting  Cell phone/Audio
- Page settings conferencing
- Font Settings  Video Conferencing
- Formatting styles  Internet connection
- Table utilization
 Best Practices in
utilizing presentation
Packages
 Animation and Effects
 Packaging and
exporting presentation
 Savings and Printing
Options
2. Animation and slide  Presentation Software  CBLM
transitions are applied (Power point) Features  Training Manual
to enhance viewing - Screen features  Study Guide
and interactivity - Icons and Menus  Correspondence
experience in-line with - Commands and feedback
best practices in task  Film Viewing
utilizing presentation  Document lay-out and  Video presentation
package. formatting  Cell phone/Audio
- Page settings conferencing
- Font Settings  Video Conferencing
- Formatting styles  Internet connection
- Table utilization
 Best Practices in
utilizing presentation
Packages
 Animation and Effects
 Packaging and
exporting presentation

Trainer Qualification I: Trainer/Assessor - 40 -


 Savings and Printing
Options
3. Printing of presentation  Presentation Software  CBLM
materials are (Power point) Features  Training Manual
performed in line with - Screen features  Study Guide
user requirements and - Icons and Menus  Correspondence
enterprise IT utilization - Commands and feedback
guidelines task  Film Viewing
 Document lay-out and  Video presentation
formatting  Cell phone/Audio
- Page settings conferencing
- Font Settings  Video Conferencing
- Formatting styles  Internet connection
- Table utilization
 Best Practices in
utilizing presentation
Packages
 Animation and Effects
 Packaging and
exporting presentation
 Savings and Printing
Options
4. Packaging and  Presentation Software  CBLM
exporting of (Power point) Features  Training Manual
presentation is - Screen features  Study Guide
performed in line with - Icons and Menus  Correspondence
application help - Commands and feedback
instructions/wizard. task  Film Viewing
 Document lay-out and  Video presentation
formatting  Cell phone/Audio
- Page settings conferencing
- Font Settings  Video Conferencing
- Formatting styles  Internet connection
- Table utilization
 Best Practices in
utilizing presentation
Packages
 Animation and Effects
 Packaging and
exporting presentation
 Savings and Printing
Options
5. Presentation of  Presentation Software  CBLM
information is (Power point) Features  Training Manual
performed in line with - Screen features  Study Guide
best practices in - Icons and Menus  Correspondence
utilizing presentation - Commands and feedback
package. task  Film Viewing
 Document lay-out and  Video presentation
formatting  Cell phone/Audio
- Page settings conferencing
Trainer Qualification I: Trainer/Assessor - 41 -
- Font Settings  Video Conferencing
- Formatting styles  Internet connection
- Table utilization
 Best Practices in
utilizing presentation
Packages
 Animation and Effects
 Packaging and
exporting presentation
 Savings and Printing
Options

LO4. UTILIZE SPREADSHEET APPLICATION

Course: FOOD AND BEVERAGE SERVICES NC II


Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Workbook and  Worksheet and  CBLM
worksheet settings and workbook  Training Manual
formatting are applied (Spreadsheet)  Study Guide
in line with printing Features and settings  Correspondence
requirements. - Screen features feedback
- Icons and Menus  Film Viewing
- Commands and  Video presentation
task  Cell phone/Audio
- Page set up conferencing
- Header set up  Video Conferencing
- Worksheet  Internet connection
organization
 Document lay-out and
formatting
- Page settings
- Font Settings
- Frames and border
- Cell Formatting
 Basic and Conditional
Formulas
- Summation
- Division
- Multiplication
- Average
- Rounding Off
- If
 Charts utilization and
presentation
Trainer Qualification I: Trainer/Assessor - 42 -
 Printing options
 Saving files and
documents
 Packaging and
exporting presentation

2. Formula and  Worksheet and  CBLM


conditional formatting workbook  Training Manual
are utilized to enhance (Spreadsheet)  Study Guide
productivity in line with Features and settings  Correspondence
the application help - Screen features feedback
instructions. - Icons and Menus  Film Viewing
- Commands and  Video presentation
task  Cell phone/Audio
- Page set up conferencing
- Header set up  Video Conferencing
- Worksheet  Internet connection
organization
 Document lay-out and
formatting
- Page settings
- Font Settings
- Frames and border
- Cell Formatting
 Basic and Conditional
Formulas
- Summation
- Division
- Multiplication
- Average
- Rounding Off
- If
 Charts utilization and
presentation
 Printing options
 Saving files and
documents
 Packaging and
exporting presentation
3. Charts are utilized to  Worksheet and  CBLM
enhance data workbook  Training Manual
presentation in line (Spreadsheet)  Study Guide
with the application Features and settings  Correspondence
help instructions. - Screen features feedback
- Icons and Menus  Film Viewing
- Commands and  Video presentation
task  Cell phone/Audio
- Page set up conferencing
- Header set up  Video Conferencing
- Worksheet  Internet connection
organization
Trainer Qualification I: Trainer/Assessor - 43 -
 Document lay-out and
formatting
- Page settings
- Font Settings
- Frames and border
- Cell Formatting
 Basic and Conditional
Formulas
- Summation
- Division
- Multiplication
- Average
- Rounding Off
- If
 Charts utilization and
presentation
 Printing options
 Saving files and
documents
 Packaging and
exporting presentation
4. Printing of worksheet is  Worksheet and  CBLM
performed in line with workbook  Training Manual
document layout (Spreadsheet)  Study Guide
requirements and Features and settings  Correspondence
enterprise IT utilization - Screen features feedback
guidelines - Icons and Menus  Film Viewing
- Commands and  Video presentation
task  Cell phone/Audio
- Page set up conferencing
- Header set up  Video Conferencing
- Worksheet  Internet connection
organization
 Document lay-out and
formatting
- Page settings
- Font Settings
- Frames and border
- Cell Formatting
 Basic and Conditional
Formulas
- Summation
- Division
- Multiplication
- Average
- Rounding Off
- If
 Charts utilization and
presentation
 Printing options

Trainer Qualification I: Trainer/Assessor - 44 -


 Saving files and
documents
 Packaging and
exporting presentation

LO5. UTILIZE INTERNET AND WWW TO COMMUNICATE AND COLLECT INFORMATION


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Chat and email facility  Theory on the Internet  CBLM
is utilized to exchange and the World wide  Training Manual
information and web  Study Guide
resources in line with - Internet Service  Correspondence
chat help instructions. Provider feedback
- Search Engine  Film Viewing
- Search Bar  Video presentation
 Internet terminology  Cell phone/Audio
 Internet explorer and conferencing
Browser  Video Conferencing
- Cookie settings  Internet connection
- Plug-in setup
- Accessibility
adjustments
 Local Area Network
 Network Printer
 Working with
electronic mail (e-
mail) and chat
facilities
 Search using the
internet
2. Browser is configured  Theory on the Internet  CBLM
to enhance productivity and the World wide  Training Manual
in line with the web  Study Guide
application help - Internet Service  Correspondence
instruction Provider feedback
- Search Engine  Film Viewing
- Search Bar  Video presentation
 Internet terminology  Cell phone/Audio

Trainer Qualification I: Trainer/Assessor - 45 -


 Internet explorer and conferencing
Browser  Video Conferencing
- Cookie settings  Internet connection
- Plug-in setup
- Accessibility
adjustments
 Local Area Network
 Network Printer
 Working with
electronic mail (e-
mail) and chat
facilities
 Search using the
internet
3. World wide web is  Theory on the Internet  CBLM
utilized to research and and the World wide  Training Manual
acquire resources in web  Study Guide
line with enterprise IT - Internet Service  Correspondence
utilization guidelines. Provider feedback
- Search Engine  Film Viewing
- Search Bar  Video presentation
 Internet terminology  Cell phone/Audio
 Internet explorer and conferencing
Browser  Video Conferencing
- Cookie settings  Internet connection
- Plug-in setup
- Accessibility
adjustments
 Local Area Network
 Network Printer
 Working with
electronic mail (e-
mail) and chat
facilities
 Search using the
internet

Trainer Qualification I: Trainer/Assessor - 46 -


UNIT OF COMPETENCY : LEAD SMALL TEAMS

MODULE TITLE : LEADING SMALL TEAMS

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to lead small teams including setting and maintaining team and
individual performance standards in education and training
environment.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Provide team leadership

LO2. Supervised team performance

Trainer Qualification I: Trainer/Assessor - 47 -


LO1. PROVIDE TEAM LEADERSHIP
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Work requirements are  Work requirements  CBLM
identified and  Company policies and  Training Manual
presented to team procedures  Study Guide
members  Team members  Correspondence
concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

2. Reasons for  Work requirements  CBLM


instructions and  Company policies and  Training Manual
requirements are procedures  Study Guide
communicated to team  Team members  Correspondence
members concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

Trainer Qualification I: Trainer/Assessor - 48 -


3. Team members’  Work requirements  CBLM
queries and concerns  Company policies and  Training Manual
are recognized, procedures  Study Guide
discussed and dealt  Team members  Correspondence
with concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

4. Duties, and  Work requirements  CBLM


responsibilities are  Company policies and  Training Manual
allocated having regard procedures  Study Guide
to the skills, knowledge  Team members  Correspondence
and aptitude required concerns and issues feedback
to properly undertake  Duties and  Film Viewing
the assigned task and responsibilities of  Video presentation
according to company team members  Cell phone/Audio
policy  Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

5. Duties are allocated  Work requirements  CBLM


having regard to  Company policies and  Training Manual
individual preference, procedures  Study Guide
domestic and personal  Team members  Correspondence
considerations, concerns and issues feedback
whenever possible  Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
6. Performance  Work requirements  CBLM
expectations are  Company policies and  Training Manual
established based on procedures  Study Guide
client needs and  Team members  Correspondence
according to
Trainer Qualification I: Trainer/Assessor - 49 -
assignment concerns and issues feedback
requirements  Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
7. Performance  Work requirements  CBLM
expectations are based  Company policies and  Training Manual
on individual team procedures  Study Guide
members duties and  Team members  Correspondence
area of responsibility concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
8. Performance  Work requirements  CBLM
expectations are  Company policies and  Training Manual
discussed and procedures  Study Guide
disseminated to  Team members  Correspondence
individual team concerns and issues feedback
members  Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
9. Work requirements are  Work requirements  CBLM
identified and  Company policies and  Training Manual
presented to team procedures  Study Guide
members  Team members  Correspondence
concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing

Trainer Qualification I: Trainer/Assessor - 50 -


 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
10. Reasons for  Work requirements  CBLM
instructions and  Company policies and  Training Manual
requirements are procedures  Study Guide
communicated to team  Team members  Correspondence
members concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
11. Team members’  Work requirements  CBLM
queries and concerns  Company policies and  Training Manual
are recognized, procedures  Study Guide
discussed and dealt  Team members  Correspondence
with concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
12. Duties, and  Work requirements  CBLM
responsibilities are  Company policies and  Training Manual
allocated having regard procedures  Study Guide
to the skills, knowledge  Team members  Correspondence
and aptitude required concerns and issues feedback
to properly undertake  Duties and  Film Viewing
the assigned task and responsibilities of  Video presentation
according to company team members  Cell phone/Audio
policy  Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

Trainer Qualification I: Trainer/Assessor - 51 -


13. Duties are allocated  Work requirements  CBLM
having regard to  Company policies and  Training Manual
individual preference, procedures  Study Guide
domestic and personal  Team members  Correspondence
considerations, concerns and issues feedback
whenever possible  Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
14. Performance  Work requirements  CBLM
expectations are  Company policies and  Training Manual
established based on procedures  Study Guide
client needs and  Team members  Correspondence
according to concerns and issues feedback
assignment  Duties and  Film Viewing
requirements responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities
15. Performance  Work requirements  CBLM
expectations are based  Company policies and  Training Manual
on individual team procedures  Study Guide
members duties and  Team members  Correspondence
area of responsibility concerns and issues feedback
 Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

Trainer Qualification I: Trainer/Assessor - 52 -


16. Performance  Work requirements  CBLM
expectations are  Company policies and  Training Manual
discussed and procedures  Study Guide
disseminated to  Team members  Correspondence
individual team concerns and issues feedback
members  Duties and  Film Viewing
responsibilities of  Video presentation
team members  Cell phone/Audio
 Relevant legal conferencing
requirements  Video Conferencing
 How performance  Internet connection
expectations are set
 Client expectations
 Team member’s duties
and responsibilities

LO2. SUPERVISED TEAM PERFORMANCE


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Monitoring of  Relevant legal  CBLM
performance takes requirements  Training Manual
place against defined  Feedbacks  Study Guide
performance criteria  Methods of Monitoring  Correspondence
and/or assignment Performance feedback
instructions and  Client expectations  Film Viewing
corrective action taken  Team member’s duties  Video presentation
if required and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Team members are  Relevant legal  CBLM
provided with requirements  Training Manual
feedback, positive  Feedbacks  Study Guide
support and advice on  Methods of Monitoring  Correspondence
strategies to overcome Performance feedback
any deficiencies  Client expectations  Film Viewing
 Team member’s duties  Video presentation
and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Performance issues  Relevant legal  CBLM
which cannot be requirements  Training Manual
rectified or addressed  Feedbacks  Study Guide
within the team are  Methods of Monitoring  Correspondence
Trainer Qualification I: Trainer/Assessor - 53 -
referred to appropriate Performance feedback
personnel according to  Client expectations  Film Viewing
employer policy  Team member’s duties  Video presentation
and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
4. Team members are  Relevant legal  CBLM
kept informed of any requirements  Training Manual
changes in the priority  Feedbacks  Study Guide
allocated to  Methods of Monitoring  Correspondence
assignments or tasks Performance feedback
which might impact on  Client expectations  Film Viewing
client/customer needs  Team member’s duties  Video presentation
and satisfaction and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
5. Team operations are  Relevant legal  CBLM
monitored to ensure requirements  Training Manual
that employer/client  Feedbacks  Study Guide
needs and  Methods of Monitoring  Correspondence
requirements are met Performance feedback
 Client expectations  Film Viewing
 Team member’s duties  Video presentation
and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
6. Follow-up  Relevant legal  CBLM
communication is requirements  Training Manual
provided on all issues  Feedbacks  Study Guide
affecting the team  Methods of Monitoring  Correspondence
Performance feedback
 Client expectations  Film Viewing
 Team member’s duties  Video presentation
and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
7. All relevant  Relevant legal  CBLM
documentation is requirements  Training Manual
completed in  Feedbacks  Study Guide
accordance with  Methods of Monitoring  Correspondence
company procedures Performance feedback
 Client expectations  Film Viewing
 Team member’s duties  Video presentation
and responsibilities  Cell phone/Audio
conferencing
 Video Conferencing

Trainer Qualification I: Trainer/Assessor - 54 -


 Internet connection

UNIT OF COMPETENCY : APPLY WORK ETHICS, VALUES AND QUALITY PRINCIPLES

MODULE TITLE : APPLYING WORK ETHICS, VALUES AND QUALITY


PRINCIPLES

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to apply and maintain ethical standards and quality principle
within education and training environment.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Observe workplace policies and guidelines

LO2. Observe proper conduct in dealing with learners and parents

Trainer Qualification I: Trainer/Assessor - 55 -


LO1. OBSERVE WORKPLACE POLICIES AND GUIDELINES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Attendance and  Enterprise policies and  CBLM
punctuality are guidelines  Training Manual
observed in line with  Teaching best practices  Study Guide
enterprise policies and  Code of ethics and right  Correspondence
guidelines. conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
2. Work functions are  Enterprise policies and  CBLM
performed in line with guidelines  Training Manual
work  Teaching best practices  Study Guide
position/delegation and  Code of ethics and right  Correspondence
according to enterprise conduct feedback
goals and objectives.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
3. Communication,  Enterprise policies and  CBLM
request, complaints are guidelines  Training Manual
channeled through  Teaching best practices  Study Guide
authority in line with  Code of ethics and right  Correspondence
enterprise policies and conduct feedback
procedures.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
4. Academic freedom is  Enterprise policies and  CBLM
exercised in line with guidelines  Training Manual
enterprise goals and  Teaching best practices  Study Guide
Trainer Qualification I: Trainer/Assessor - 56 -
objectives  Code of ethics and right  Correspondence
conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
5. Best practices in  Enterprise policies and  CBLM
teaching are guidelines  Training Manual
demonstrated at all  Teaching best practices  Study Guide
times.  Code of ethics and right  Correspondence
conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
6. Personal and  Enterprise policies and  CBLM
professional upgrading guidelines  Training Manual
is exercised in line with  Teaching best practices  Study Guide
personal goals and  Code of ethics and right  Correspondence
enterprise guidelines conduct feedback
and policies.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
7. Confidentiality of  Enterprise policies and  CBLM
records and other guidelines  Training Manual
documents are  Teaching best practices  Study Guide
maintained in line with  Code of ethics and right  Correspondence
enterprise policies and conduct feedback
guidelines.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
8. Professional courtesy  Enterprise policies and  CBLM

Trainer Qualification I: Trainer/Assessor - 57 -


is exercised at all times guidelines  Training Manual
 Teaching best practices  Study Guide
 Code of ethics and right  Correspondence
conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
9. Attendance and  Enterprise policies and  CBLM
punctuality are guidelines  Training Manual
observed in line with  Teaching best practices  Study Guide
enterprise policies and  Code of ethics and right  Correspondence
guidelines. conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
10. Work functions are  Enterprise policies and  CBLM
performed in line with guidelines  Training Manual
work  Teaching best practices  Study Guide
position/delegation and  Code of ethics and right  Correspondence
according to enterprise conduct feedback
goals and objectives.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
11. Communication,  Enterprise policies and  CBLM
request, complaints are guidelines  Training Manual
channeled through  Teaching best practices  Study Guide
authority in line with  Code of ethics and right  Correspondence
enterprise policies and conduct feedback
procedures.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management

Trainer Qualification I: Trainer/Assessor - 58 -


 Filipino customs and traits
12. Academic freedom is  Enterprise policies and  CBLM
exercised in line with guidelines  Training Manual
enterprise goals and  Teaching best practices  Study Guide
objectives  Code of ethics and right  Correspondence
conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
13. Best practices in  Enterprise policies and  CBLM
teaching are guidelines  Training Manual
demonstrated at all  Teaching best practices  Study Guide
times.  Code of ethics and right  Correspondence
conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
14. Personal and  Enterprise policies and  CBLM
professional upgrading guidelines  Training Manual
is exercised in line with  Teaching best practices  Study Guide
personal goals and  Code of ethics and right  Correspondence
enterprise guidelines conduct feedback
and policies.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits
15. Confidentiality of  Enterprise policies and  CBLM
records and other guidelines  Training Manual
documents are  Teaching best practices  Study Guide
maintained in line with  Code of ethics and right  Correspondence
enterprise policies and conduct feedback
guidelines.  Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing

Trainer Qualification I: Trainer/Assessor - 59 -


commitment  Internet connection
 Personnel management
 Filipino customs and traits
16. Professional courtesy  Enterprise policies and  CBLM
is exercised at all times guidelines  Training Manual
 Teaching best practices  Study Guide
 Code of ethics and right  Correspondence
conduct feedback
 Academic freedom  Film Viewing
 Work ethics  Video presentation
o Self -worth  Cell phone/Audio
o Confidentiality conferencing
o Personal  Video Conferencing
commitment  Internet connection
 Personnel management
 Filipino customs and traits

LO2. OBSERVE PROPER CONDUCT IN DEALING WITH LEARNERS AND PARENTS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Promotion of learners  Impartiality towards  CBLM
is performed based on learning  Training Manual
non-prejudice decision  Teaching best  Study Guide
and actual practices  Correspondence
accomplishments and  Code of ethics and feedback
performance of right conduct  Film Viewing
learners. Academic freedom  Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Learners were given  Impartiality towards  CBLM
equal opportunities to learning  Training Manual
learn and utilize school  Teaching best  Study Guide
facilities in line with the practices  Correspondence
enterprise objective  Code of ethics and feedback
and goals. right conduct  Film Viewing
Academic freedom  Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Parent consultations  Impartiality towards  CBLM
are performed in line learning  Training Manual
Trainer Qualification I: Trainer/Assessor - 60 -
with enterprise policies  Teaching best  Study Guide
and guidelines practices  Correspondence
 Code of ethics and feedback
right conduct  Film Viewing
 Academic freedom  Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

UNIT OF COMPETENCY : WORK EFFECTIVELY IN VOCATIONAL EDUCATION AND


TRAINING

MODULE TITLE : WORKING EFFECTIVELY IN VOCATIONAL EDUCATION AND


TRAINING

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to work effectively in the policy and operating environment of the
vocational education and training sector

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Work within the vocational education and training policy framework

LO2. Work within the training organization’s quality framework

LO3. Manage work and work relationships

LO4. Perform a client-focused approach to work

Trainer Qualification I: Trainer/Assessor - 61 -


LO1. WORK WITHIN THE VOCATIONAL EDUCATION AND TRAINING POLICY
FRAMEWORK
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Participate in Workplace Communication
Competency
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Contents Learning
Outcomes Resources
1. Relevant  Training Regulations, including the  CBLM
national purpose and structure of:  Training Manual
vocational o units of competency  Study Guide
education and o Assessment Guidelines  Correspondence
training o qualifications feedback
policies and o Employability Skills  Film Viewing
frameworks o support materials  Video
are accessed, presentation
 Philippine TVET Trainers Qualification
analyzed,
Framework (PTTQF)  Cell phone/Audio
applied and
 Education and training stakeholders conferencing
guided in
 Legislations guidelines:  Video
accordance
o guidelines on program/project funding Conferencing
with work
practices and o User Choice  Internet
responsibilities o apprenticeships/traineeships connection
. o implementation of Training Packages
o registration
o course accreditation
o access and equity
o anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
o industrial relations
o code of practice
o occupational health and safety (OHS)
 Sources of information on vocational
education and training opportunities:
o attendance at workshops and
consultations
o individual or organizational written
submissions and feedback to relevant
vocational education and training
organizations and stakeholders
o participation in forums, networks,
conferences
o participation in training organization
meetings
o participation in validation meetings
o research/consultancy
o contribution to online consultations
Trainer Qualification I: Trainer/Assessor - 62 -
2. Key vocational  Training Regulations, including the  CBLM
education and purpose and structure of:  Training Manual
training o units of competency  Study Guide
organizations o Assessment Guidelines  Correspondence
and o qualifications feedback
stakeholders o Employability Skills  Film Viewing
are identified, o support materials  Video
accessed and presentation
 Philippine TVET Trainers Qualification
informed in
Framework (PTTQF)  Cell phone/Audio
accordance
 Education and training stakeholders conferencing
with updated
 Legislations guidelines:  Video
work
o guidelines on program/project funding Conferencing
practices.
o User Choice  Internet
o apprenticeships/traineeships connection
o implementation of Training Packages
o registration
o course accreditation
o access and equity
o anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
o industrial relations
o code of practice
o occupational health and safety (OHS)
 Sources of information on vocational
education and training opportunities:
o attendance at workshops and
consultations
o individual or organizational written
submissions and feedback to relevant
vocational education and training
organizations and stakeholders
o participation in forums, networks,
conferences
o participation in training organization
meetings
o participation in validation meetings
o research/consultancy
o contribution to online consultations
3. Legislation  Training Regulations, including the  CBLM
and guidelines purpose and structure of:  Training Manual
are accessed, o units of competency  Study Guide
used, o Assessment Guidelines  Correspondence
complied and o qualifications feedback
ensured in o Employability Skills  Film Viewing
accordance o support materials  Video
work practices presentation
 Philippine TVET Trainers Qualification
and policy
Framework (PTTQF)  Cell phone/Audio
requirements.
 Education and training stakeholders conferencing
 Video
Trainer Qualification I: Trainer/Assessor - 63 -
 Legislations guidelines: Conferencing
o guidelines on program/project funding  Internet
o User Choice connection
o apprenticeships/traineeships
o implementation of Training Packages
o registration
o course accreditation
o access and equity
o anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
o industrial relations
o code of practice
o occupational health and safety (OHS)
 Sources of information on vocational
education and training opportunities:
o attendance at workshops and
consultations
o individual or organizational written
submissions and feedback to relevant
vocational education and training
organizations and stakeholders
o participation in forums, networks,
conferences
o participation in training organization
meetings
o participation in validation meetings
o research/consultancy
o contribution to online consultations
4. Sources of  Training Regulations, including the  CBLM
information purpose and structure of:  Training Manual
and advice on o units of competency  Study Guide
vocational o Assessment Guidelines  Correspondence
education and o qualifications feedback
training policy o Employability Skills  Film Viewing
and operating o support materials  Video
context are presentation
 Philippine TVET Trainers Qualification
accessed on a
Framework (PTTQF)  Cell phone/Audio
regular basis
 Education and training stakeholders conferencing
and changes
 Legislations guidelines:  Video
are noted as
o guidelines on program/project funding Conferencing
appropriate.
o User Choice  Internet
o apprenticeships/traineeships connection
o implementation of Training Packages
o registration
o course accreditation
o access and equity
o anti-discrimination including equal
opportunity, racial vilification and
disability discrimination

Trainer Qualification I: Trainer/Assessor - 64 -


o industrial relations
o code of practice
o occupational health and safety (OHS)
 Sources of information on vocational
education and training opportunities:
o attendance at workshops and
consultations
o individual or organizational written
submissions and feedback to relevant
vocational education and training
organizations and stakeholders
o participation in forums, networks,
conferences
o participation in training organization
meetings
o participation in validation meetings
o research/consultancy
o contribution to online consultations
5. Opportunities  Training Regulations, including the  CBLM
are taken up purpose and structure of:  Training Manual
to contribute o units of competency  Study Guide
to vocational o Assessment Guidelines  Correspondence
education and o qualifications feedback
training in o Employability Skills  Film Viewing
accordance o support materials  Video
with presentation
 Philippine TVET Trainers Qualification
organizational
Framework (PTTQF)  Cell phone/Audio
policy
 Education and training stakeholders conferencing
developments.
 Legislations guidelines:  Video
o guidelines on program/project funding Conferencing
o User Choice  Internet
o apprenticeships/traineeships connection
o implementation of Training Packages
o registration
o course accreditation
o access and equity
o anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
o industrial relations
o code of practice
o occupational health and safety (OHS)
 Sources of information on vocational
education and training opportunities:
o attendance at workshops and
consultations
o individual or organizational written
submissions and feedback to relevant
vocational education and training
organizations and stakeholders
o participation in forums, networks,
Trainer Qualification I: Trainer/Assessor - 65 -
conferences
o participation in training organization
meetings
o participation in validation meetings
o research/consultancy
o contribution to online consultations
6. Vocational  Training Regulations, including the  CBLM
education and purpose and structure of:  Training Manual
training o units of competency  Study Guide
terminology is o Assessment Guidelines  Correspondence
used to o qualifications feedback
communicate o Employability Skills  Film Viewing
effectively in o support materials  Video
accordance presentation
 Philippine TVET Trainers Qualification
with sector
Framework (PTTQF)  Cell phone/Audio
 Education and training stakeholders conferencing
 Legislations guidelines:  Video
o guidelines on program/project funding Conferencing
o User Choice  Internet
o apprenticeships/traineeships connection
o implementation of Training Packages
o registration
o course accreditation
o access and equity
o anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
o industrial relations
o code of practice
o occupational health and safety (OHS)
 Sources of information on vocational
education and training opportunities:
o attendance at workshops and
consultations
o individual or organizational written
submissions and feedback to relevant
vocational education and training
organizations and stakeholders
o participation in forums, networks,
conferences
o participation in training organization
meetings
o participation in validation meetings
o research/consultancy
o contribution to online consultations

LO2. WORK WITHIN THE TRAINING ORGANIZATION’S QUALITY FRAMEWORK


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.
Trainer Qualification I: Trainer/Assessor - 66 -
( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face
& Distance learning
Learning Outcomes Contents Learning Resources
1. Relevant  Relevant  CBLM
organizational organizational  Training Manual
documentation is documentation:  Study Guide
accessed, used, o strategic plans  Correspondence
supported and ensured o business plans feedback
in accordance work o policies and  Film Viewing
roles and procedures  Video presentation
responsibilities. o position  Cell phone/Audio
descriptions conferencing
o responsibility  Video Conferencing
statements  Internet connection
 quality arraignment for
clients
 internal quality policies
and procedures
 learning and
professional staff
development
 training organization
staff development
 participation network
 individual learning
initiatives
 effective
communication
strategies
2. Work is conducted in  Relevant  CBLM
accordance with the organizational  Training Manual
training organization’s documentation:  Study Guide
quality assurance o strategic plans  Correspondence
strategies, processes, o business plans feedback
policies and o policies and  Film Viewing
procedures. procedures  Video presentation
o position  Cell phone/Audio
descriptions conferencing
o responsibility  Video Conferencing
statements  Internet connection
 quality arraignment for
clients
 internal quality policies
and procedures
 learning and
professional staff
development
 training organization
staff development
 participation network

Trainer Qualification I: Trainer/Assessor - 67 -


 individual learning
initiatives
 effective
communication
strategies
3. Ethical and legal  Relevant  CBLM
responsibilities are organizational  Training Manual
adhered to in documentation:  Study Guide
accordance with work o strategic plans  Correspondence
practices. o business plans feedback
o policies and  Film Viewing
procedures  Video presentation
o position  Cell phone/Audio
descriptions conferencing
o responsibility  Video Conferencing
statements  Internet connection
 quality arraignment for
clients
 internal quality policies
and procedures
 learning and
professional staff
development
 training organization
staff development
 participation network
 individual learning
initiatives
 effective
communication
strategies
4. Work is undertaken in  Relevant  CBLM
accordance with the organizational  Training Manual
prevailing industrial documentation:  Study Guide
and employee relations o strategic plans  Correspondence
systems and practices. o business plans feedback
o policies and  Film Viewing
procedures  Video presentation
o position  Cell phone/Audio
descriptions conferencing
o responsibility  Video Conferencing
statements  Internet connection
 quality arraignment for
clients
 internal quality policies
and procedures
 learning and
professional staff
development
 training organization
staff development

Trainer Qualification I: Trainer/Assessor - 68 -


 participation network
 individual learning
initiatives
 effective
communication
strategies
5. Feedback and advice  Relevant  CBLM
on work quality is organizational  Training Manual
actively sought from documentation:  Study Guide
colleagues and clients o strategic plans  Correspondence
in accordance with the o business plans feedback
prevailing industrial o policies and  Film Viewing
and employee relations procedures  Video presentation
systems and practices. o position  Cell phone/Audio
descriptions conferencing
o responsibility  Video Conferencing
statements  Internet connection
 quality arraignment for
clients
 internal quality policies
and procedures
 learning and
professional staff
development
 training organization
staff development
 participation network
 individual learning
initiatives
 effective
communication
strategies

LO3. MANAGE WORK AND WORK RELATIONSHIPS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Work is planned,  Planning and  CBLM
prioritized and prioritizing of works  Training Manual
organized to achieve  Organizational  Study Guide
agreed and expected guidelines on work  Correspondence
outcomes. loads feedback
 Relevant  Film Viewing
technological skills  Video presentation
 Employees  Cell phone/Audio
relationship conferencing
 Managing work and
Trainer Qualification I: Trainer/Assessor - 69 -
professional  Video Conferencing
relationship  Internet connection
2. Workloads are  Planning and  CBLM
assessed and prioritizing of works  Training Manual
guidance/support is  Organizational  Study Guide
sought from relevant guidelines on work  Correspondence
personnel where work loads feedback
issues arise and in  Relevant  Film Viewing
accordance with technological skills  Video presentation
existing organizational  Employees  Cell phone/Audio
policies and guidelines. relationship conferencing
 Managing work and  Video Conferencing
professional  Internet connection
relationship
3. Relevant technological  Planning and  CBLM
skills are used to prioritizing of works  Training Manual
enhance work  Organizational  Study Guide
outcomes and in guidelines on work  Correspondence
accordance with loads feedback
prevailing industrial  Relevant  Film Viewing
systems and practices. technological skills  Video presentation
 Employees  Cell phone/Audio
relationship conferencing
 Managing work and  Video Conferencing
professional  Internet connection
relationship
4. Work is undertaken in  Planning and  CBLM
a collaborative manner prioritizing of works  Training Manual
with colleagues  Organizational  Study Guide
through sharing of guidelines on work  Correspondence
information and ideas loads feedback
and working together  Relevant  Film Viewing
on work outcomes in technological skills  Video presentation
accordance with the  Employees  Cell phone/Audio
prevailing industrial relationship conferencing
and employee relations  Managing work and  Video Conferencing
systems and practices. professional  Internet connection
relationship
5. Feedback on  Planning and  CBLM
managing work and prioritizing of works  Training Manual
professional  Organizational  Study Guide
relationships is guidelines on work  Correspondence
obtained from clients loads feedback
and colleagues and is  Relevant  Film Viewing
evaluated and acted technological skills  Video presentation
upon.  Employees  Cell phone/Audio
relationship conferencing
 Managing work and  Video Conferencing
professional  Internet connection
relationship

Trainer Qualification I: Trainer/Assessor - 70 -


LO4. PERFORM A CLIENT-FOCUSED APPROACH TO WORK
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Clients and their needs  the diversity of clients,  CBLM
and expectations form client needs, client  Training Manual
the basis for expectations for  Study Guide
developing effective vocational education  Correspondence
work practices and and training services feedback
outcomes in  relevant legal and  Film Viewing
accordance with policy requirements,  Video presentation
operational limits. codes of practice,  Cell phone/Audio
national standards and conferencing
 effective  Video Conferencing
communication  Internet connection
strategies
 client satisfaction
evaluation process
2. Effective  the diversity of clients,  CBLM
communication client needs, client  Training Manual
strategies are expectations for  Study Guide
developed, utilized, vocational education  Correspondence
established and and training services feedback
maintained in  relevant legal and  Film Viewing
accordance with client policy requirements,  Video presentation
relationships. codes of practice,  Cell phone/Audio
national standards and conferencing
 effective  Video Conferencing
communication  Internet connection
strategies
 client satisfaction
evaluation process
3. Processes for  the diversity of clients,  CBLM
evaluating and client needs, client  Training Manual
improving client expectations for  Study Guide
satisfaction are vocational education  Correspondence
developed and built in and training services feedback
accordance with work  relevant legal and  Film Viewing
practices policy requirements,  Video presentation
codes of practice,  Cell phone/Audio
national standards and conferencing
 effective  Video Conferencing
communication  Internet connection
strategies
 client satisfaction
evaluation process
Trainer Qualification I: Trainer/Assessor - 71 -
UNIT OF COMPETENCY : FOSTER AND PROMOTE AN INCLUSIVE LEARNING
CULTURE

MODULE TITLE : FOSTERING AND PROMOTING AN INCLUSIVE LEARNING


CULTURE

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to foster and promote an environment which supports inclusive
work practices and learning culture.

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Practice inclusivity

LO2. Promote and respond to diversity

LO3. Develop and implement work strategies to support inclusivity

LO4. Promote a culture of learning

LO5. Monitor and improve work practices

Trainer Qualification I: Trainer/Assessor - 72 -


LO1. PRACTICE INCLUSIVITY
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Individual differences Individual differences  CBLM
and clients with Clients with particular  Training Manual
particular needs are needs  Study Guide
acknowledged, The principles  Correspondence
respected and valued underpinning inclusivity feedback
in accordance with and how to integrate them  Film Viewing
existing work practices into work practices  Video presentation
and learning culture. Ethical and inclusive
 Cell phone/Audio
behaviors expected of
conferencing
professional relationships
 Video Conferencing
with clients and colleagues
Sources of information to  Internet connection
support inclusive practices
Availability and types of
supports for clients with
specific needs
Relevant policies, legal
requirements, codes of
practice on:
Disability, discrimination,
inclusiveness, human
rights, equal opportunity,
racial discrimination
Duty of care
responsibilities
Access and equity policies
Individuals' rights and
confidentiality are
respected at all times.\
2. Personal perceptions Individual differences  CBLM
and attitudes about Clients with particular  Training Manual
difference are needs  Study Guide
examined and revised The principles  Correspondence
to improve underpinning inclusivity feedback
communication and and how to integrate them  Film Viewing
professionalism in into work practices  Video presentation
accordance with Ethical and inclusive
 Cell phone/Audio
existing work practices behaviors expected of
conferencing
and learning culture. professional relationships
 Video Conferencing
with clients and colleagues
Sources of information to  Internet connection
support inclusive practices
Availability and types of
supports for clients with
Trainer Qualification I: Trainer/Assessor - 73 -
specific needs
Relevant policies, legal
requirements, codes of
practice on:
Disability, discrimination,
inclusiveness, human
rights, equal opportunity,
racial discrimination
Duty of care
responsibilities
Access and equity policies
Individuals' rights and
confidentiality are
respected at all times.

3. Principles underpinning Individual differences  CBLM


inclusivity are Clients with particular  Training Manual
integrated into all work needs  Study Guide
practices. The principles  Correspondence
underpinning inclusivity feedback
and how to integrate them  Film Viewing
into work practices  Video presentation
Ethical and inclusive
 Cell phone/Audio
behaviors expected of
conferencing
professional relationships
 Video Conferencing
with clients and colleagues
Sources of information to  Internet connection
support inclusive practices
Availability and types of
supports for clients with
specific needs
Relevant policies, legal
requirements, codes of
practice on:
Disability, discrimination,
inclusiveness, human
rights, equal opportunity,
racial discrimination
Duty of care
responsibilities
Access and equity policies
Individuals' rights and
confidentiality are
respected at all times.

4. The training Individual differences  CBLM


organization’s access Clients with particular  Training Manual
and equity policy is needs  Study Guide
used in accordance to The principles  Correspondence
work practices. underpinning inclusivity feedback
and how to integrate them  Film Viewing
into work practices  Video presentation
Ethical and inclusive
 Cell phone/Audio
Trainer Qualification I: Trainer/Assessor - 74 -
behaviors expected of conferencing
professional relationships  Video Conferencing
with clients and colleagues  Internet connection
Sources of information to
support inclusive practices
Availability and types of
supports for clients with
specific needs
Relevant policies, legal
requirements, codes of
practice on:
Disability, discrimination,
inclusiveness, human
rights, equal opportunity,
racial discrimination
Duty of care
responsibilities
Access and equity policies
Individuals' rights and
confidentiality are
respected at all times.

LO2. PROMOTE AND RESPOND TO DIVERSITY


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 75 -


1. The ground rules for  OHS relating to the  CBLM
participation and work role/work  Training Manual
behavior with context, and OHS  Study Guide
colleagues and clients considerations  Correspondence
are established in when fostering and feedback
accordance with a promoting an  Film Viewing
cooperative and inclusive learning  Video presentation
agreed process/es. culture including:  Cell phone/Audio
 internal policies and conferencing
procedures to meet  Video Conferencing
OHS requirements
 Internet connection
 hazards commonly
found in the work
environment
 Rules for
participation and
behavior with
colleague and
clients
 Culture sensitivity
2. Individuals are  OHS relating to the  CBLM
encouraged to express work role/work  Training Manual
themselves and to context, and OHS  Study Guide
contribute to the work considerations  Correspondence
and learning when fostering and feedback
environment in promoting an  Film Viewing
accordance with a inclusive learning  Video presentation
cooperative and culture including:  Cell phone/Audio
agreed process/es  internal policies and conferencing
procedures to meet  Video Conferencing
OHS requirements
 Internet connection
 hazards commonly
found in the work
environment
 Rules for
participation and
behavior with
colleague and
clients
 Culture sensitivity
3. Individuals are  OHS relating to the  CBLM
provided with work role/work  Training Manual
opportunities to context, and OHS  Study Guide
indicate specific needs considerations  Correspondence
to support their when fostering and feedback
participation in learning promoting an  Film Viewing
and work in inclusive learning  Video presentation
accordance with a culture including:  Cell phone/Audio
cooperative and  internal policies and conferencing
agreed process/es. procedures to meet  Video Conferencing
OHS requirements
 Internet connection
 hazards commonly

Trainer Qualification I: Trainer/Assessor - 76 -


found in the work
environment
 Rules for
participation and
behavior with
colleague and
clients
 Culture sensitivity
4. Relevant research,  OHS relating to the 
guidelines and work role/work
resources are context, and OHS
accessed to support considerations
inclusivity in when fostering and
accordance with promoting an
existing guidelines and inclusive learning
procedures. culture including:
 internal policies and
procedures to meet
OHS requirements
 hazards commonly
found in the work
environment
 Rules for
participation and
behavior with
colleague and
clients
 Culture sensitivity
5. Verbal and body  OHS relating to the 
language is sensitive to work role/work
different cultures and context, and OHS
backgrounds and considerations
differences in physical when fostering and
and intellectual abilities promoting an
and as appropriate. inclusive learning
culture including:
 internal policies and
procedures to meet
OHS requirements
 hazards commonly
found in the work
environment
 Rules for
participation and
behavior with
colleague and
clients
 Culture sensitivity

Trainer Qualification I: Trainer/Assessor - 77 -


LO3. DEVELOP AND IMPLEMENT WORK STRATEGIES TO SUPPORT INCLUSIVITY
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Documented resources  Support persons  CBLM
to support and guide  Physical environment  Training Manual
inclusive practices are support needs  Study Guide
identified and used to  Organizational work  Correspondence
inform work strategies systems, practices feedback
in accordance with  Professional supports  Film Viewing
existing guidelines and  Type of documented  Video presentation
procedures. resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Support persons are  Support persons  CBLM
identified and included  Physical environment  Training Manual
in the work and support needs  Study Guide
learning process where  Organizational work  Correspondence
appropriate and agreed systems, practices feedback
to.  Professional supports  Film Viewing
 Type of documented  Video presentation
resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Relevant professional  Support persons  CBLM
support services are  Physical environment  Training Manual
identified and support needs  Study Guide
accessed, as required.  Organizational work  Correspondence
systems, practices feedback
 Professional supports  Film Viewing
 Type of documented  Video presentation
resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
4. Any physical  Support persons  CBLM
environment support  Physical environment  Training Manual
needs are support needs  Study Guide
acknowledge and  Organizational work  Correspondence
incorporated into work systems, practices feedback
Trainer Qualification I: Trainer/Assessor - 78 -
practices, where  Professional supports  Film Viewing
practicable and  Type of documented  Video presentation
approved by resources  Cell phone/Audio
appropriate personnel. conferencing
 Video Conferencing
 Internet connection
5. OHS issues associated  Support persons  CBLM
with inclusivity are  Physical environment  Training Manual
identified and support needs  Study Guide
addressed in  Organizational work  Correspondence
accordance with systems, practices feedback
existing guidelines and  Professional supports  Film Viewing
procedures.  Type of documented  Video presentation
resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
6. Inclusiveness is  Support persons  CBLM
modeled in accordance  Physical environment  Training Manual
with work performance. support needs  Study Guide
 Organizational work  Correspondence
systems, practices feedback
 Professional supports  Film Viewing
 Type of documented  Video presentation
resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
7. Documented resources  Support persons  CBLM
to support and guide  Physical environment  Training Manual
inclusive practices are support needs  Study Guide
identified and used to  Organizational work  Correspondence
inform work strategies systems, practices feedback
in accordance with  Professional supports  Film Viewing
existing guidelines and  Type of documented  Video presentation
procedures. resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

LO4. PROMOTE A CULTURE OF LEARNING


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Support and advice is  CBLM
provided to colleagues Opportunities for self  Training Manual
Trainer Qualification I: Trainer/Assessor - 79 -
and clients to  Study Guide
encourage new and development  Correspondence
ongoing participation in Exploring the benefits of feedback
accordance with  Film Viewing
learning opportunities. learning  Video presentation
Supporting and advising  Cell phone/Audio
conferencing
colleague and clients
 Video Conferencing
Pathways for self  Internet connection
development and future
learning
Culture of learning

2. The benefits of Opportunities for self  CBLM


learning are explored  Training Manual
development
with colleagues and  Study Guide
clients in accordance Exploring the benefits of  Correspondence
with a culture of feedback
learning
learning.  Film Viewing
Supporting and advising  Video presentation
colleague and clients  Cell phone/Audio
conferencing
Pathways for self
 Video Conferencing
development and future  Internet connection
learning
Culture of learning

3. Learning and Opportunities for self  CBLM


competency  Training Manual
development
achievement is  Study Guide
recognized and Exploring the benefits of  Correspondence
rewarded in feedback
learning
accordance with the  Film Viewing
work and/or learning Supporting and advising  Video presentation
environment.
colleague and clients  Cell phone/Audio
conferencing
Pathways for self
 Video Conferencing
development and future  Internet connection
learning
Culture of learning

4. Opportunities to Opportunities for self  CBLM


develop own and  Training Manual
development
others generic skills  Study Guide
are identified in Exploring the benefits of  Correspondence
accordance with the feedback
Trainer Qualification I: Trainer/Assessor - 80 -
work and/or learning learning  Film Viewing
environment.  Video presentation
Supporting and advising
 Cell phone/Audio
colleague and clients conferencing
Pathways for self  Video Conferencing
 Internet connection
development and future
learning
Culture of learning
5. Multiple pathways to Opportunities for self  CBLM
achieve own and  Training Manual
development
others future learning  Study Guide
goals are discussed in Exploring the benefits of  Correspondence
accordance with the feedback
learning
work and/or learning  Film Viewing
environment. Supporting and advising  Video presentation
colleague and clients  Cell phone/Audio
conferencing
Pathways for self
 Video Conferencing
development and future  Internet connection
learning
Culture of learning

LO5. MONITOR AND IMPROVE WORK PRACTICES


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
Effective work practices to Effective work practices  CBLM
enhance inclusivity and a How to improve work  Training Manual
learning culture are practices  Study Guide
identified in accordance Strategies and policies to  Correspondence
with the work and/or support inclusivity feedback
learning environment. Documenting changes to  Film Viewing
strategies and policies  Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
Conscious actions are Effective work practices  CBLM
taken to modify and How to improve work  Training Manual
improve in accordance practices  Study Guide
with work practices. Strategies and policies to  Correspondence
support inclusivity feedback
Documenting changes to  Film Viewing
Trainer Qualification I: Trainer/Assessor - 81 -
strategies and policies  Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
Strategies and policies to Effective work practices  CBLM
support inclusivity are How to improve work  Training Manual
regularly reviewed in practices  Study Guide
accordance with Strategies and policies to  Correspondence
continuous improvement support inclusivity feedback
of work processes. Documenting changes to  Film Viewing
strategies and policies  Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

UNIT OF COMPETENCY : ENSURE A HEALTHY AND SAFE LEARNING ENVIRONMENT

MODULE TITLE : ENSURING A HEALTHY AND SAFE LEARNING


ENVIRONMENT

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to ensure the health, safety and welfare of learners and
candidates.

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identify Occupational Health and Safety (OHS) responsibilities

LO2. Identify hazards in the learning environment

LO3. Assess risks in the learning environment

LO4. Develop and implement actions to ensure the health safety and welfare of learners
and/or candidates

LO5. Provide appropriate Occupational Health and Safety (OHS) requirements to learners
and/or candidates

LO6. Monitor Occupational Health and Safety (OHS) arrangements in the learning
environment

Trainer Qualification I: Trainer/Assessor - 82 -


LO1. IDENTIFY OCCUPATIONAL HEALTH AND SAFETY (OHS) RESPONSIBILITIES

Course: FOOD AND BEVERAGE SERVICES NC II


Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 83 -


1. The purpose and  relevant policies, legal  CBLM
approaches of OHS in requirements, codes of  Training Manual
the learning practice and national  Study Guide
environment are  legislative  Correspondence
defined in accordance requirements for feedback
with OHS standards information and  Film Viewing
consultation relevant to  Video presentation
safety  Cell phone/Audio
 legislative conferencing
requirements for record  Video Conferencing
keeping related to OHS  Internet connection
 legislative
requirements for safe
workplaces
 OHS roles and
responsibilities of
employers, the training/
trainers/facilitators,
learners and/or
candidates, managers
and supervisors
 duty of care obligations
for training and/or
trainers/facilitators
 basics of a systematic
approach to OHS
 sources of information
on OHS requirements
relevant to the specific
industry where learning
will take place
 organizational OHS
documentation
including policies,
procedures and risk
control strategies
2. Documentation  relevant policies, legal  CBLM
outlining the OHS legal requirements, codes of  Training Manual
responsibilities of the practice and national  Study Guide
various parties in the  legislative  Correspondence
learning environment is requirements for feedback
accessed, read and information and  Film Viewing
interpreted in consultation relevant to  Video presentation
accordance with OHS safety  Cell phone/Audio
standards  legislative conferencing
requirements for record  Video Conferencing
keeping related to OHS  Internet connection
 legislative
requirements for safe
workplaces
 OHS roles and
responsibilities of

Trainer Qualification I: Trainer/Assessor - 84 -


employers, the training/
trainers/facilitators,
learners and/or
candidates, managers
and supervisors
 duty of care obligations
for training and/or
trainers/facilitators
 basics of a systematic
approach to OHS
 sources of information
on OHS requirements
relevant to the specific
industry where learning
will take place
 organizational OHS
documentation
including policies,
procedures and risk
control strategies

Trainer Qualification I: Trainer/Assessor - 85 -


3. Organizational OHS  relevant policies, legal  CBLM
documentation is requirements, codes of  Training Manual
identified and practice and national  Study Guide
accessed in  legislative  Correspondence
accordance with requirements for feedback
standard operating information and  Film Viewing
procedures consultation relevant to  Video presentation
safety  Cell phone/Audio
 legislative conferencing
requirements for record  Video Conferencing
keeping related to OHS  Internet connection
 legislative
requirements for safe
workplaces
 OHS roles and
responsibilities of
employers, the training/
trainers/facilitators,
learners and/or
candidates, managers
and supervisors
 duty of care obligations
for training and/or
trainers/facilitators
 basics of a systematic
approach to OHS
 sources of information
on OHS requirements
relevant to the specific
industry where learning
will take place
 organizational OHS
documentation
including policies,
procedures and risk
control strategies

LO2. IDENTIFY HAZARDS IN THE LEARNING ENVIRONMENT

Course: FOOD AND BEVERAGE SERVICES NC II


Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 86 -


1. Sources of information  hazards and risks in  CBLM
are researched and the specific industry  Training Manual
accessed to identify where learning will take  Study Guide
hazards common place  Correspondence
within the industry in  common risk control feedback
which the learning will strategies applicable to  Film Viewing
take place. the industry where  Video presentation
learning and/or will  Cell phone/Audio
take place conferencing
 hierarchy of control as  Video Conferencing
it applies to risks  Internet connection
encountered in the
learning environment
 knowledge of the
learning environment
sufficient to be able to
identify hazards and
conduct simple risk
assessment
2. Learning environment  hazards and risks in  CBLM
is inspected prior to the specific industry  Training Manual
use in consultation with where learning will take  Study Guide
various parties in order place  Correspondence
to identify hazards  common risk control feedback
strategies applicable to  Film Viewing
the industry where  Video presentation
learning and/or will  Cell phone/Audio
take place conferencing
 hierarchy of control as  Video Conferencing
it applies to risks  Internet connection
encountered in the
learning environment
 knowledge of the
learning environment
sufficient to be able to
identify hazards and
conduct simple risk
assessment

Trainer Qualification I: Trainer/Assessor - 87 -


3. Any specific OHS  hazards and risks in  CBLM
needs of learners the specific industry  Training Manual
and/or candidates are where learning will take  Study Guide
in accordance with place  Correspondence
OHS standards.  common risk control feedback
strategies applicable to  Film Viewing
the industry where  Video presentation
learning and/or will  Cell phone/Audio
take place conferencing
 hierarchy of control as  Video Conferencing
it applies to risks  Internet connection
encountered in the
learning environment
 knowledge of the
learning environment
sufficient to be able to
identify hazards and
conduct simple risk
assessment
4. Any potential hazards  hazards and risks in  CBLM
created by learners the specific industry  Training Manual
and/or candidates with where learning will take  Study Guide
specific needs are place  Correspondence
identified in  common risk control feedback
accordance with OHS strategies applicable to  Film Viewing
standards. the industry where  Video presentation
learning and/or will  Cell phone/Audio
take place conferencing
 hierarchy of control as  Video Conferencing
it applies to risks  Internet connection
encountered in the
learning environment
 knowledge of the
learning environment
sufficient to be able to
identify hazards and
conduct simple risk
assessment
5. Personal limitations  hazards and risks in  CBLM
and responsibilities in the specific industry  Training Manual
identifying hazards are where learning will take  Study Guide
recognized and place  Correspondence
specialist advisers are  common risk control feedback
consulted in strategies applicable to  Film Viewing
accordance with OHS the industry where  Video presentation
standards. learning and/or will  Cell phone/Audio
take place conferencing
 hierarchy of control as  Video Conferencing
it applies to risks  Internet connection
encountered in the
learning environment
 knowledge of the

Trainer Qualification I: Trainer/Assessor - 88 -


learning environment
sufficient to be able to
identify hazards and
conduct simple risk
assessment

LO3. ASSESS RISKS IN THE LEARNING ENVIRONMENT

Course: FOOD AND BEVERAGE SERVICES NC II


Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 89 -


1. Likelihood of  Types of potential risk  CBLM
injury as a result and hazards  Training Manual
of exposure to  Methods of assessing  Study Guide
identified risk and hazards  Correspondence
hazard/s is  hazards and risks in feedback
assessed in the specific industry  Film Viewing
accordance with where learning will take  Video presentation
OHS standards. place  Cell phone/Audio
 common risk control conferencing
strategies applicable to  Video Conferencing
the industry where  Internet connection
learning and/or will
take place
 individual/personal
role in assessing risk in
learning environment
 risk and hazards
hierarchal order
 potential injury, ailment
and severity as a
results of identified
risk/hazards

2. Severity of any  Types of potential risk  CBLM


potential injury, and hazards  Training Manual
illness or  Methods of assessing  Study Guide
negative/adverse risk and hazards  Correspondence
outcome arising  hazards and risks in feedback
from the the specific industry  Film Viewing
identified hazard where learning will take  Video presentation
is assessed for place  Cell phone/Audio
risk in  common risk control conferencing
accordance with strategies applicable to  Video Conferencing
OHS standards. the industry where  Internet connection
learning and/or will
take place
 individual/personal
role in assessing risk in
learning environment
 risk and hazards
hierarchal order
 potential injury, ailment
and severity as a
results of identified
risk/hazards

3. Hazards are  Types of potential risk  CBLM


prioritized for and hazards  Training Manual
action in  Methods of assessing  Study Guide
consultation with risk and hazards  Correspondence
various parties in  hazards and risks in feedback
accordance with the specific industry  Film Viewing
Trainer Qualification I: Trainer/Assessor - 90 -
OHS standards. where learning will take  Video presentation
place  Cell phone/Audio
 common risk control conferencing
strategies applicable to  Video Conferencing
the industry where  Internet connection
learning and/or will
take place
 individual/personal
role in assessing risk in
learning environment
 risk and hazards
hierarchal order
 potential injury, ailment
and severity as a
results of identified
risk/hazards

4. Personal  Types of potential risk  CBLM


limitations in and hazards  Training Manual
assessing risks  Methods of assessing  Study Guide
are recognized risk and hazards  Correspondence
and specialist  hazards and risks in feedback
advisers are the specific industry  Film Viewing
consulted in where learning will take  Video presentation
accordance with place  Cell phone/Audio
OHS standards  common risk control conferencing
strategies applicable to  Video Conferencing
the industry where  Internet connection
learning and/or will
take place
 individual/personal
role in assessing risk in
learning environment
 risk and hazards
hierarchal order
 potential injury, ailment
and severity as a
results of identified
risk/hazards

LO4. DEVELOP AND IMPLEMENT ACTIONS TO ENSURE THE HEALTH


SAFETY AND WELFARE OF LEARNERS AND/OR CANDIDATES

Course: FOOD AND BEVERAGE SERVICES NC II


Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 91 -


1. Risk controls are  Risk control and  CBLM
developed based on the hierarchy  Training Manual
hierarchy of control in  Risk control action plan  Study Guide
accordance with OHS  Procedures in  Correspondence
standards. formulating risk action feedback
plan  Film Viewing
 Risk control  Video presentation
responsibilities of  Cell phone/Audio
trainer/facilitators conferencing
 Standards for  Video Conferencing
determining risk  Internet connection
control best practices
 Monitoring
learners/candidates
knowledge and skills
level or experiences
2. Risk control action plan is  Risk control and  CBLM
identified and accessed or hierarchy  Training Manual
formulated in consultation  Risk control action plan  Study Guide
with various parties.  Procedures in  Correspondence
formulating risk action feedback
plan  Film Viewing
 Risk control  Video presentation
responsibilities of  Cell phone/Audio
trainer/facilitators conferencing
 Standards for  Video Conferencing
determining risk  Internet connection
control best practices
 Monitoring
learners/candidates
knowledge and skills
level or experiences
3. Actions within the control  Risk control and  CBLM
and responsibility of the hierarchy  Training Manual
trainer/facilitator are  Risk control action plan  Study Guide
implemented in  Procedures in  Correspondence
accordance with OHS formulating risk action feedback
standards. plan  Film Viewing
 Risk control  Video presentation
responsibilities of  Cell phone/Audio
trainer/facilitators conferencing
 Standards for  Video Conferencing
determining risk  Internet connection
control best practices
 Monitoring
learners/candidates
knowledge and skills
level or experiences

Trainer Qualification I: Trainer/Assessor - 92 -


4. Outstanding risk control  Risk control and  CBLM
actions are referred to the hierarchy  Training Manual
various parties for  Risk control action plan  Study Guide
implementation.  Procedures in  Correspondence
formulating risk action feedback
plan  Film Viewing
 Risk control  Video presentation
responsibilities of  Cell phone/Audio
trainer/facilitators conferencing
 Standards for  Video Conferencing
determining risk  Internet connection
control best practices
 Monitoring
learners/candidates
knowledge and skills
level or experiences
5. Supervisory arrangements  Risk control and  CBLM
appropriate to learner’s hierarchy  Training Manual
and/or candidate’s levels  Risk control action plan  Study Guide
of knowledge/skill/  Procedures in  Correspondence
experience are monitored formulating risk action feedback
to ensure their health and plan  Film Viewing
safety.  Risk control  Video presentation
responsibilities of  Cell phone/Audio
trainer/facilitators conferencing
 Standards for  Video Conferencing
determining risk  Internet connection
control best practices
 Monitoring
learners/candidates
knowledge and skills
level or experiences

ASSESSMENT CRITERIA:
LO5. PROVIDE APPROPRIATE OCCUPATIONAL HEALTH AND SAFETY (OHS)
REQUIREMENTS TO LEARNERS AND/OR CANDIDATES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 93 -


1. Learners and/or  Purpose of OHS  CBLM
candidates are  OHS approaches  Training Manual
provided with  OHS requirements  Study Guide
appropriate information  Type of PPE and  Correspondence
related to OHS. applications feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Learners and/or  Purpose of OHS  CBLM
candidates are  OHS approaches  Training Manual
assessed for  OHS requirements  Study Guide
knowledge of OHS  Type of PPE and  Correspondence
requirements. applications feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Learners and/or  Purpose of OHS  CBLM
candidates are  OHS approaches  Training Manual
supplied with personal  OHS requirements  Study Guide
protective equipment in  Type of PPE and  Correspondence
accordance with OHS applications feedback
standards  Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

LO6. MONITOR OCCUPATIONAL HEALTH AND SAFETY (OHS) ARRANGEMENTS IN


THE LEARNING ENVIRONMENT
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 94 -


1. Achievement against  Hazards and accident  CBLM
the risk control action reporting procedures  Training Manual
plan is monitored and  Organizational OHS  Study Guide
any issues addressed documentations  Correspondence
as appropriate.  Risk control monitoring feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. The effectiveness and  Hazards and accident  CBLM
reliability of existing reporting procedures  Training Manual
risk controls are  Organizational OHS  Study Guide
confirmed with relevant documentations  Correspondence
parties.  Risk control monitoring feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Effective hazard and  Hazards and accident  CBLM
incident reporting and reporting procedures  Training Manual
investigation processes  Organizational OHS  Study Guide
are confirmed on a documentations  Correspondence
continuing basis.  Risk control monitoring feedback
 Film Viewing
 Video presentation
 Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

UNIT OF COMPETENCY : MAINTAIN AND ENHANCE PROFESSIONAL PRACTICE

MODULE TITLE : MAINTAINING AND ENHANCING PROFESSIONAL


PRACTICE

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to manage the personal professional performance and to take
responsibility for own professional development in relation to the
provision of training and services.

Trainer Qualification I: Trainer/Assessor - 95 -


NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL :

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Model high standards of performance

LO2. Determine personal development needs

LO3. Participate in professional development activities

LO4. Reflect on and evaluate professional practice

Trainer Qualification I: Trainer/Assessor - 96 -


LO1. MODEL HIGH STANDARDS OF PERFORMANCE
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Personal  organizational  CBLM
performance is goals/objectives  Training Manual
consistent with  organizational  Study Guide
the organization’s processes, procedures  Correspondence
goals and and opportunities feedback
objectives. relating to professional  Film Viewing
development  Video presentation
 a range of continuous  Cell phone/Audio
improvement conferencing
techniques and  Video Conferencing
processes and their  Internet connection
application
 ethical and inclusive
practices
 standards/principles,
ethnical/inclusive
principles and
practices
2. Appropriate  organizational  CBLM
professional goals/objectives  Training Manual
techniques and  organizational  Study Guide
strategies are processes, procedures  Correspondence
patterned in and opportunities feedback
accordance with relating to professional  Film Viewing
existing development  Video presentation
organizational  a range of continuous  Cell phone/Audio
policies and improvement conferencing
guidelines. techniques and  Video Conferencing
processes and their  Internet connection
application
 ethical and inclusive
practices
 standards/principles,
ethnical/inclusive
principles and
practices
3. Personal work  organizational  CBLM
goals and plans goals/objectives  Training Manual
reflect individual  organizational  Study Guide
responsibilities processes, procedures  Correspondence
and and opportunities feedback
accountabilities in relating to professional  Film Viewing
accordance with development  Video presentation
Trainer Qualification I: Trainer/Assessor - 97 -
organizational/leg  a range of continuous  Cell phone/Audio
al requirements. improvement conferencing
techniques and  Video Conferencing
processes and their  Internet connection
application
 ethical and inclusive
practices
 standards/principles,
ethnical/inclusive
principles and
practices
4. Ethical and  organizational  CBLM
inclusive practices goals/objectives  Training Manual
are applied in  organizational  Study Guide
professional processes, procedures  Correspondence
practice and in and opportunities feedback
accordance with relating to professional  Film Viewing
existing development  Video presentation
organizational  a range of continuous  Cell phone/Audio
policies and improvement conferencing
guidelines. techniques and  Video Conferencing
processes and their  Internet connection
application
 ethical and inclusive
practices
 standards/principles,
ethnical/inclusive
principles and
practices

ASSESSMENT CRITERIA:

LO2. DETERMINE PERSONAL DEVELOPMENT NEEDS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources

Trainer Qualification I: Trainer/Assessor - 98 -


1. Personal knowledge  Social and education  CBLM
and skills are assessed trends and changes  Training Manual
against units of impacting on the  Study Guide
competency and other vocational education  Correspondence
relevant benchmarks in and training feedback
accordance with the environment, for  Film Viewing
development needs example:  Video presentation
and priorities. o policy changes  Cell phone/Audio
o technological conferencing
changes  Video Conferencing
o cultural changes  Internet connection
o economical
changes
 Future career options
 Personal development
needs

2. Changes in vocational  Social and education  CBLM


education, training trends and changes  Training Manual
policy and operating impacting on the  Study Guide
environments are vocational education  Correspondence
identified in and training feedback
accordance with the environment, for  Film Viewing
impact on professional example:  Video presentation
practice and personal o policy changes  Cell phone/Audio
development needs. o technological conferencing
changes  Video Conferencing
o cultural changes  Internet connection
o economical
changes
 Future career options
 Personal development
needs

3. Feedback from  Social and education  CBLM


colleagues and clients trends and changes  Training Manual
is identified and used impacting on the  Study Guide
in accordance with vocational education  Correspondence
personal learning and training feedback
needs/areas of environment, for  Film Viewing
professional example:  Video presentation
development. o policy changes  Cell phone/Audio
o technological conferencing
changes  Video Conferencing
o cultural changes  Internet connection
o economical
changes
 Future career options
 Personal development
needs

4. Future career options  Social and education  CBLM


Trainer Qualification I: Trainer/Assessor - 99 -
are identified as trends and changes  Training Manual
appropriate. impacting on the  Study Guide
vocational education  Correspondence
and training feedback
environment, for  Film Viewing
example:  Video presentation
o policy changes  Cell phone/Audio
o technological conferencing
changes  Video Conferencing
o cultural changes  Internet connection
o economical
changes
 Future career options
 Personal development
needs
5. Personal learning  Social and education  CBLM
needs are documented trends and changes  Training Manual
and updated in impacting on the  Study Guide
accordance with vocational education  Correspondence
existing policies and and training feedback
procedures. environment, for  Film Viewing
example:  Video presentation
o policy changes  Cell phone/Audio
o technological conferencing
changes  Video Conferencing
o cultural changes  Internet connection
o economical
changes
 Future career options
 Personal development
needs
6. Personal development  Social and education  CBLM
needs are discussed trends and changes  Training Manual
with relevant personnel impacting on the  Study Guide
for inclusion in vocational education  Correspondence
accordance with the and training feedback
professional environment, for  Film Viewing
development plan. example:  Video presentation
o policy changes  Cell phone/Audio
o technological conferencing
changes  Video Conferencing
o cultural changes  Internet connection
o economical
changes
 Future career options
 Personal development
needs

LO3. PARTICIPATE IN PROFESSIONAL DEVELOPMENT ACTIVITIES


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Trainer Qualification I: Trainer/Assessor - 100 -
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Development  Development  CBLM
opportunities suitable opportunities  Training Manual
to personal learning  Networks relevant to  Study Guide
style/s are selected professional practice  Correspondence
and used in  Types and availability feedback
accordance with of training development  Film Viewing
continuous support of activities and  Video presentation
learning and opportunities  Cell phone/Audio
maintenance of current Networking technology
conferencing
professional practice/s.
 Video Conferencing
 Internet connection
2. Professional networks  Development  CBLM
are participated in opportunities  Training Manual
accordance with  Networks relevant to  Study Guide
continuous support of professional practice  Correspondence
learning and  Types and availability feedback
maintenance of current of training development  Film Viewing
professional practice/s. activities and  Video presentation
opportunities  Cell phone/Audio
Networking technology conferencing
 Video Conferencing
 Internet connection
3. Own performance and  Development  CBLM
professional opportunities  Training Manual
competency is  Networks relevant to  Study Guide
continuously improved professional practice  Correspondence
through engagement in  Types and availability feedback
accordance with of training development  Film Viewing
professional activities and  Video presentation
development activities. opportunities  Cell phone/Audio
Networking technology conferencing
 Video Conferencing
 Internet connection
4. Technology is used to  Development  CBLM
maintain regular opportunities  Training Manual
communication in  Networks relevant to  Study Guide
accordance with professional practice  Correspondence
relevant networks,  Types and availability feedback
organizations and of training development  Film Viewing
individuals activities and  Video presentation
opportunities  Cell phone/Audio
Networking technology conferencing
 Video Conferencing
 Internet connection

Trainer Qualification I: Trainer/Assessor - 101 -


LO4. REFLECT ON AND EVALUATE PROFESSIONAL PRACTICE
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Developments and  Relevant policies, legislation,  CBLM
trends impacting on codes of practice and national  Training Manual
professional practice standards for example:  Study Guide
are researched and o Training Packages,  Correspondence
integrated in competency standards, feedback
accordance with other relevant  Film Viewing
work performance. benchmarks  Video presentation
o licensing requirements  Cell phone/Audio
o industry/workplace conferencing
requirements  Video Conferencing
o duty of care under  Internet connection
common law
 Recording information and
confidentiality requirements
 Anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
 Workplace relations
 Industrial awards/enterprise
agreements
2. Feedback from  Relevant policies, legislation,  CBLM
colleagues/clients is codes of practice and national  Training Manual
used to identify and standards for example:  Study Guide
introduce o Training Packages,  Correspondence
improvements in competency standards, feedback
accordance work other relevant  Film Viewing
performance. benchmarks  Video presentation
o licensing requirements  Cell phone/Audio
o industry/workplace conferencing
requirements  Video Conferencing
o duty of care under  Internet connection
common law
 Recording information and
confidentiality requirements
 Anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
 Workplace relations
 Industrial awards/enterprise
agreements
3. Innovative and  Relevant policies, legislation,  CBLM
Trainer Qualification I: Trainer/Assessor - 102 -
responsive codes of practice and national  Training Manual
approaches for standards for example:  Study Guide
improving o Training Packages,  Correspondence
professional practice competency standards, feedback
are identified and other relevant  Film Viewing
used in accordance benchmarks  Video presentation
with continuous o licensing requirements  Cell phone/Audio
support to improve o industry/workplace conferencing
techniques and requirements  Video Conferencing
processes. o duty of care under  Internet connection
common law
 Recording information and
confidentiality requirements
 Anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
 Workplace relations
 Industrial awards/enterprise
agreements
4. Records, reports and  Relevant policies, legislation,  CBLM
recommendations for codes of practice and national  Training Manual
improvement are standards for example:  Study Guide
managed in o Training Packages,  Correspondence
accordance with the competency standards, feedback
organization’s other relevant  Film Viewing
systems and benchmarks  Video presentation
processes. o licensing requirements  Cell phone/Audio
o industry/workplace conferencing
requirements  Video Conferencing
o duty of care under  Internet connection
common law
 Recording information and
confidentiality requirements
 Anti-discrimination including equal
opportunity, racial vilification and
disability discrimination
 Workplace relations
 Industrial awards/enterprise
agreements

UNIT OF COMPETENCY : DEVELOP AND PROMOTE APPRECIATION FOR COSTS


AND BENEFITS OF TECHNICAL TRAINING

MODULE TITLE : DEVELOPING AND PROMOTING APPRECIATION FOR


COSTS AND BENEFITS OF TECHNICAL TRAINING

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
in estimating and evaluating costs and benefits of training,
determining its cost-effectiveness and returns, and identifying,
recommending and advocating cost-efficient training practices

Trainer Qualification I: Trainer/Assessor - 103 -


NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Study and evaluate training cost components and benefits

LO2. Monitor conduct and results of training

LO3. Promote awareness of costs and benefits of training

Trainer Qualification I: Trainer/Assessor - 104 -


LO1. STUDY AND EVALUATE TRAINING COST COMPONENTS AND BENEFITS
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Features and benefits  Basic arithmetic – four  CBLM
of training programs fundamental  Training Manual
are identified and operations  Study Guide
analyzed based on  Basic cost accounting  Correspondence
financial and customer and bookkeeping feedback
requirements  Basic training  Film Viewing
methodology including  Video presentation
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
2. Cost components are  Basic arithmetic – four  CBLM
analyzed to determine fundamental  Training Manual
those which deliver the operations  Study Guide
desired training  Basic cost accounting  Correspondence
features and benefits and bookkeeping feedback
 Basic training  Film Viewing
methodology including  Video presentation
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
3. Wastages or excesses  Basic arithmetic – four  CBLM
are determined for fundamental  Training Manual
possible reduction or operations  Study Guide
elimination  Basic cost accounting  Correspondence
and bookkeeping feedback
 Basic training  Film Viewing
methodology including  Video presentation
Trainer Qualification I: Trainer/Assessor - 105 -
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
4. Variances in training  Basic arithmetic – four  CBLM
performance and fundamental  Training Manual
results are studied to operations  Study Guide
determine good and  Basic cost accounting  Correspondence
bad practices and bookkeeping feedback
 Basic training  Film Viewing
methodology including  Video presentation
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
5. Planned performance  Basic arithmetic – four  CBLM
is compared with fundamental  Training Manual
actual performance to operations  Study Guide
identify future  Basic cost accounting  Correspondence
enhancements in and bookkeeping feedback
conduct of training  Basic training  Film Viewing
methodology including  Video presentation
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
6. Cost reduction and  Basic arithmetic – four  CBLM
control measures that fundamental  Training Manual
do not impact greatly operations  Study Guide
on training results are  Basic cost accounting  Correspondence
recommended and bookkeeping feedback
Trainer Qualification I: Trainer/Assessor - 106 -

Basic training  Film Viewing
methodology including  Video presentation
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
7. Usage of training  Basic arithmetic – four  CBLM
resources is analyzed fundamental  Training Manual
for optimization or operations  Study Guide
reduction  Basic cost accounting  Correspondence
and bookkeeping feedback
 Basic training  Film Viewing
methodology including  Video presentation
training costs and  Cell phone/Audio
benefits conferencing
 Training system  Video Conferencing
evaluation concepts  Internet connection
 Positive work traits and
values (attention to
detail, persistence,
cost-consciousness,
safety- and time-
consciousness, quality-
consciousness)
LO2. MONITOR CONDUCT AND RESULTS OF TRAINING
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Simple formative and  Training evaluations  CBLM
summative evaluations methods  Training Manual
of training are done to  Best practices in  Study Guide
evaluate achievement TVET training  Correspondence
of learning outcomes  Relevant training data feedback
 Methods of collecting  Film Viewing
data on training  Video presentation
investment  Cell phone/Audio
Documentation of cost- conferencing
effective training programs  Video Conferencing
 Internet connection
2. Quality training  Training evaluations  CBLM
Trainer Qualification I: Trainer/Assessor - 107 -
programs are methods 
Training Manual
monitored and  Best practices in 
Study Guide
noted/documented for TVET training 
Correspondence
best practices and  Relevant training data feedback
results replication  Methods of collecting
 Film Viewing
data on training  Video presentation
investment  Cell phone/Audio
Documentation of cost- conferencing
effective training programs
 Video Conferencing
 Internet connection
3. Benefits and returns on  Training evaluations  CBLM
training investments methods  Training Manual
are studied using  Best practices in  Study Guide
relevant data TVET training  Correspondence
 Relevant training data feedback
 Methods of collecting  Film Viewing
data on training  Video presentation
investment  Cell phone/Audio
Documentation of cost- conferencing
effective training  Video Conferencing
programs  Internet connection
Cost-effective training  Training evaluations  CBLM
programs are identified methods  Training Manual
and recommended for  Best practices in  Study Guide
documentation, replication TVET training  Correspondence
and further enhancement  Relevant training data feedback
 Methods of collecting  Film Viewing
data on training  Video presentation
investment  Cell phone/Audio
Documentation of cost- conferencing
effective training  Video Conferencing
programs  Internet connection
LO3. PROMOTE AWARENESS OF COSTS AND BENEFITS OF TRAINING
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Benefits of training as  Benefits and returns on  CBLM
investment rather than training investment  Training Manual
cost center are  Relevant training data  Study Guide
explained and stressed  Economy on the use of  Correspondence
to trainees, fellow training resources feedback
trainers and  Documentations of  Film Viewing
administrators where best practices in using  Video presentation
applicable training resources  Cell phone/Audio
conferencing
 Video Conferencing
Trainer Qualification I: Trainer/Assessor - 108 -
 Internet connection
2. Economy in use of  Benefits and returns on  CBLM
training supplies and training investment  Training Manual
materials and care in  Relevant training data  Study Guide
use of training  Economy on the use of  Correspondence
equipment and training resources feedback
facilities are stressed  Documentations of  Film Viewing
continually best practices in using  Video presentation
training resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Model/best practices in  Benefits and returns on  CBLM
optimum and judicious training investment  Training Manual
use of training  Relevant training data  Study Guide
resources are  Economy on the use of  Correspondence
documented, practiced training resources feedback
and demonstrated  Documentations of  Film Viewing
best practices in using  Video presentation
training resources  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

UNIT OF COMPETENCY : DEVELOP AND PROMOTE UNDERSTANDING OF GLOBAL


LABOR MARKETS

MODULE TITLE : DEVELOPING AND PROMOTING UNDERSTANDING OF


GLOBAL LABOR MARKETS

MODULE DESCRIPTOR : The module covers the knowledge, skills and attitude required
to describes the outcomes required in understanding, analyzing
and disseminating information on global labor-market trends and
concerns as they affect the TVET, labor and employer sectors.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identify current and future trends/concerns

LO2. Assess new developments

LO3. Utilize labor market information to best effect

Trainer Qualification I: Trainer/Assessor - 109 -


LO1. IDENTIFY CURRENT AND FUTURE TRENDS/CONCERNS
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Relevant and reliable  Accessing Labor  CBLM
sources of labor- market information  Training Manual
market information  Labor-market paradigm  Study Guide
(LMI) are identified and  Supply side – TVET  Correspondence
accessed based on providers and schools, feedback
needs communities  Film Viewing
 Demand side –  Video presentation
employers  Cell phone/Audio
(government and conferencing
private sector)  Video Conferencing
 Labor requirements  Internet connection
variations and
seasonality in the LM
 TVET sector
knowledge – work
regime, systems,
technologies and
unique aspects
relevant to sector or
geographic area
 Profile of TVET sector
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time
2. Global and local  Accessing Labor  CBLM
relevance of labor- market information  Training Manual
market (LM) trends are  Labor-market paradigm  Study Guide
studied and analyzed  Supply side – TVET  Correspondence
for their implications in providers and schools, feedback
the labor and training communities  Film Viewing
market  Demand side –  Video presentation
employers  Cell phone/Audio
(government and conferencing
private sector)  Video Conferencing
 Labor requirements  Internet connection
variations and
seasonality in the LM
Trainer Qualification I: Trainer/Assessor - 110 -
 TVET sector
knowledge – work
regime, systems,
technologies and
unique aspects
relevant to sector or
geographic area
 Profile of TVET sector
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time
3. Relevant events,  Accessing Labor  CBLM
including positions and market information  Training Manual
interests of trainees,  Labor-market paradigm  Study Guide
clients and training  Supply side – TVET  Correspondence
providers are studied providers and schools, feedback
and considered in the communities  Film Viewing
design and delivery of  Demand side –  Video presentation
training employers  Cell phone/Audio
(government and conferencing
private sector)  Video Conferencing
 Labor requirements  Internet connection
variations and
seasonality in the LM
 TVET sector
knowledge – work
regime, systems,
technologies and
unique aspects
relevant to sector or
geographic area
 Profile of TVET sector
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time

LO2. ASSESS NEW DEVELOPMENTS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Trainer Qualification I: Trainer/Assessor - 111 -
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Emerging issues of  Labor market  CBLM
potential significance to information  Training Manual
the local and global assessment process  Study Guide
labor markets are  TVET sector  Correspondence
identified and studied knowledge – work feedback
regime, systems,  Film Viewing
technologies and  Video presentation
unique aspects  Cell phone/Audio
relevant to sector or conferencing
geographic area  Video Conferencing
 Profile of TVET sector  Internet connection
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time
 Trends in customer
expectations and
buying patterns
Positive work values
(proactiveness,
practicality, results and
service orientation, quality-
2. Research findings are  Labor market  CBLM
assessed for information  Training Manual
significance to the assessment process  Study Guide
technical and  TVET sector  Correspondence
vocational education knowledge – work feedback
and training (TVET) regime, systems,  Film Viewing
sector technologies and  Video presentation
unique aspects  Cell phone/Audio
relevant to sector or conferencing
geographic area  Video Conferencing
 Profile of TVET sector  Internet connection
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time

Trainer Qualification I: Trainer/Assessor - 112 -


 Trends in customer
expectations and
buying patterns
Positive work values
(proactiveness,
practicality, results and
service orientation, quality-
3. Opportunities and risks  Labor market  CBLM
of new developments information  Training Manual
are identified and assessment process  Study Guide
assessed  TVET sector  Correspondence
knowledge – work feedback
regime, systems,  Film Viewing
technologies and  Video presentation
unique aspects  Cell phone/Audio
relevant to sector or conferencing
geographic area  Video Conferencing
 Profile of TVET sector  Internet connection
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time
 Trends in customer
expectations and
buying patterns
Positive work values
(proactiveness,
practicality, results and
service orientation,
quality-
4. Views of trainees,  Labor market  CBLM
training providers and information  Training Manual
other stakeholders are assessment process  Study Guide
identified and  TVET sector  Correspondence
assessed for their knowledge – work feedback
potential benefit or regime, systems,  Film Viewing
impact technologies and  Video presentation
unique aspects  Cell phone/Audio
relevant to sector or conferencing
geographic area  Video Conferencing
 Profile of TVET sector  Internet connection
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector

Trainer Qualification I: Trainer/Assessor - 113 -


 Events and trends that
have shaped the global
labor market over time
 Trends in customer
expectations and
buying patterns
Positive work values
(proactiveness,
practicality, results and
service orientation,
quality-
5. Where necessary  Labor market  CBLM
responses and information  Training Manual
strategies for LM assessment process  Study Guide
threats and  TVET sector  Correspondence
opportunities are knowledge – work feedback
developed in regime, systems,  Film Viewing
consultation with other technologies and  Video presentation
TVET partners unique aspects  Cell phone/Audio
relevant to sector or conferencing
geographic area  Video Conferencing
 Profile of TVET sector  Internet connection
stakeholders, opinion
leaders and major
players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time
 Trends in customer
expectations and
buying patterns
Positive work values
(proactiveness,
practicality, results and
service orientation,
quality-
6. New and emerging  Labor market  CBLM
concepts, information  Training Manual
technologies, products assessment process  Study Guide
and processes are  TVET sector  Correspondence
noted and evaluated knowledge – work feedback
based on their regime, systems,  Film Viewing
implications for the technologies and  Video presentation
TVET and labor market unique aspects  Cell phone/Audio
relevant to sector or conferencing
geographic area  Video Conferencing
 Profile of TVET sector  Internet connection
stakeholders, opinion
leaders and major

Trainer Qualification I: Trainer/Assessor - 114 -


players
 Legislations and
regulations that impact
on the TVET sector
 Events and trends that
have shaped the global
labor market over time
 Trends in customer
expectations and
buying patterns
Positive work values
(proactiveness,
practicality, results and
service orientation,
quality-

LO3. UTILIZE LABOR MARKET INFORMATION TO BEST EFFECT


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Awareness of LM  Events and trends that  CBLM
situation and related have shaped the global  Training Manual
concerns are promoted labor market over time  Study Guide
through talks, lectures  Trends in customer  Correspondence
and other training expectations and feedback
opportunities buying patterns  Film Viewing
 Positive work values  Video presentation
(proactiveness,  Cell phone/Audio
practicality, results and conferencing
service orientation,  Video Conferencing
quality-consciousness)  Internet connection
2. Relevant information  Events and trends that  CBLM
on LM and new have shaped the global  Training Manual
technologies are labor market over time  Study Guide
incorporated in the  Trends in customer  Correspondence
curriculum and during expectations and feedback
the training buying patterns  Film Viewing
 Positive work values  Video presentation
(proactiveness,  Cell phone/Audio
practicality, results and conferencing
service orientation,  Video Conferencing
quality-consciousness)  Internet connection
3. Mention/Presentations  Events and trends that  CBLM
of LMI and trends are have shaped the global  Training Manual
made during meetings, labor market over time  Study Guide
fora and training  Trends in customer  Correspondence
situations using
Trainer Qualification I: Trainer/Assessor - 115 -
language and delivery expectations and feedback
styles adapted to the buying patterns  Film Viewing
audience  Positive work values  Video presentation
(proactiveness,  Cell phone/Audio
practicality, results and conferencing
service orientation,  Video Conferencing
quality-consciousness  Internet connection
4. Where necessary,  Events and trends that  CBLM
responses and have shaped the global  Training Manual
strategies to global labor market over time
 Study Guide
labor-market  Trends in customer
developments are expectations and  Correspondence
developed and buying patterns feedback
recommended using  Positive work values  Film Viewing
analytical tools and (proactiveness,  Video presentation
current LMI practicality, results and  Cell phone/Audio
service orientation,
conferencing
quality-consciousness)
 Video Conferencing
 Internet connection

Trainer Qualification I: Trainer/Assessor - 116 -


MODULES OF INSTRUCTION

CORE COMPETENCIES
UNIT OF COMPETENCY : PLAN TRAINING SESSION

MODULE TITLE : PLANNING TRAINING SESSION

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitude in planning a
training session. It includes identifying learner’s requirements,
preparing session plan, preparing basic instructional materials
and organizing learning and teaching resources.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module the trainees/students should be able to:

LO1. Identify learner’s training requirements

LO2. Prepare session plan

LO3. Prepare instructional materials

LO4. Prepare assessment instruments (Institutional)

LO5. Organize learning and teaching resources

Trainer Qualification I: Trainer/Assessor - 118 -


LO1. IDENTIFY LEARNER’S TRAINING REQUIREMENTS
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Curriculum  Context of  CBLM
documents is competency  Training Manual
reviewed and standard and the  Study Guide
analyzed for training competency based  Correspondence
purposes curriculum feedback
 Pre-training  Film Viewing
evaluation  Video presentation
 Different types of  Cell phone/Audio
target groups conferencing
 Trainees  Video Conferencing
characteristics  Internet connection
 Comparative study
of current
competencies of
trainees with the
existing
Competency
Standards
 Training resources
 Appropriate training
validation group
and training
linkages
2. Current  Context of  CBLM
competencies of competency  Training Manual
target group are standard and the  Study Guide
determined competency based  Correspondence
curriculum feedback
 Pre-training  Film Viewing
evaluation  Video presentation
 Different types of  Cell phone/Audio
target groups conferencing
 Trainees  Video Conferencing
characteristics  Internet connection
 Comparative study
of current
competencies of
trainees with the
existing
Competency
Standards
 Training resources
 Appropriate training
Trainer Qualification I: Trainer/Assessor - 119 -
validation group
and training
linkages
3. Competencies  Context of  CBLM
required to be competency  Training Manual
attained are standard and the  Study Guide
compared with competency based  Correspondence
current curriculum feedback
competencies of  Pre-training  Film Viewing
target group evaluation  Video presentation
 Different types of  Cell phone/Audio
target groups conferencing
 Trainees  Video Conferencing
characteristics  Internet connection
 Comparative study
of current
competencies of
trainees with the
existing
Competency
Standards
 Training resources
 Appropriate training
validation group
and training
linkages
4. Results of  Context of  CBLM
comparison is used competency  Training Manual
to determine training standard and the  Study Guide
requirements competency based  Correspondence
curriculum feedback
 Pre-training  Film Viewing
evaluation  Video presentation
 Different types of  Cell phone/Audio
target groups conferencing
 Trainees  Video Conferencing
characteristics  Internet connection
 Comparative study
of current
competencies of
trainees with the
existing
Competency
Standards
 Training resources
 Appropriate training
validation group
and training
linkages
5. Training  Context of  CBLM
requirements are competency  Training Manual
validated with standard and the  Study Guide
Trainer Qualification I: Trainer/Assessor - 120 -
appropriate people. competency based  Correspondence
curriculum feedback
 Pre-training  Film Viewing
evaluation  Video presentation
 Different types of  Cell phone/Audio
target groups conferencing
 Trainees  Video Conferencing
characteristics  Internet connection
 Comparative study
of current
competencies of
trainees with the
existing
Competency
Standards
 Training resources
 Appropriate training
validation group
and training
linkages
LO2. PREPARE SESSION PLAN
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Instructional o Standard Procedures  CBLM
blueprint is on how to adapt the  Training Manual
developed relevance of the  Study Guide
competency standards  Correspondence
to the session plan feedback
content  Film Viewing
o Developing Learner  Video presentation
Engagement Plan  Cell phone/Audio
(LEP) conferencing
o Developing  Video Conferencing
Instructional Blueprint  Internet connection
(IB)
o Preparation of Session
Plan
o Different types of
training delivery modes
and methodology
o Assessment
methodology
o Training resources
o Skills in operating
personal computer.
2. Training delivery o Standard Procedures  CBLM
Trainer Qualification I: Trainer/Assessor - 121 -
modes are on how to adapt the  Training Manual
identified relevance of the  Study Guide
appropriate for competency standards  Correspondence
the training to the session plan feedback
content  Film Viewing
o Developing Learner  Video presentation
Engagement Plan  Cell phone/Audio
(LEP) conferencing
o Developing  Video Conferencing
Instructional Blueprint  Internet connection
(IB)
o Preparation of Session
Plan
o Different types of
training delivery modes
and methodology
o Assessment
methodology
o Training resources
o Skills in operating
personal computer.
3. Training o Standard Procedures  CBLM
methods that on how to adapt the  Training Manual
pertains to the relevance of the  Study Guide
required competency standards  Correspondence
competencies to the session plan feedback
are addressed content  Film Viewing
o Developing Learner  Video presentation
Engagement Plan  Cell phone/Audio
(LEP) conferencing
o Developing  Video Conferencing
Instructional Blueprint  Internet connection
(IB)
o Preparation of Session
Plan
o Different types of
training delivery modes
and methodology
o Assessment
methodology
o Training resources
o Skills in operating
personal computer
4. Sequence of o Standard Procedures  CBLM
training activities on how to adapt the  Training Manual
are determined relevance of the  Study Guide
based on competency standards  Correspondence
competencies to the session plan feedback
standards content  Film Viewing
o Developing Learner  Video presentation
Engagement Plan  Cell phone/Audio
(LEP) conferencing
Trainer Qualification I: Trainer/Assessor - 122 -
o Developing  Video Conferencing
Instructional Blueprint  Internet connection
(IB)
o Preparation of Session
Plan
o Different types of
training delivery modes
and methodology
o Assessment
methodology
o Training resources
o Skills in operating
personal computer.
5. Resources to o Standard Procedures  CBLM
support training on how to adapt the  Training Manual
are identified relevance of the  Study Guide
competency standards
to the session plan  Correspondence
content feedback
o Developing Learner  Film Viewing
Engagement Plan  Video presentation
(LEP)  Cell phone/Audio
o Developing
conferencing
Instructional Blueprint
(IB)  Video Conferencing
o Preparation of Session  Internet connection
Plan
o Different types of
training delivery modes
and methodology
o Assessment
methodology
o Training resources
o Skills in operating
personal computer.
6. Session plan is o Standard Procedures  CBLM
finalized on how to adapt the  Training Manual
according to relevance of the  Study Guide
required format competency standards
to the session plan  Correspondence
content feedback
o Developing Learner  Film Viewing
Engagement Plan  Video presentation
(LEP)  Cell phone/Audio
o Developing
conferencing
Instructional Blueprint
(IB)  Video Conferencing
o Preparation of Session  Internet connection
Plan
o Different types of
training delivery modes
and methodology
Trainer Qualification I: Trainer/Assessor - 123 -
o Assessment
methodology
o Training resources
o Skills in operating
personal computer.

LO3. PREPARE INSTRUCTIONAL MATERIALS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Instructional  Understanding on  CBLM
materials are the development  Training Manual
prepared and competency based  Study Guide
focused on a key learning materials.  Correspondence
concept or idea  Types of feedback
related to work instructional  Film Viewing
activity. materials  Video presentation
 Development of  Cell phone/Audio
information sheet, conferencing
jobs sheet and  Video Conferencing
operation sheet  Internet connection
 Learning Guides
2. Text and  Understanding on  CBLM
illustrations are the development  Training Manual
made clear and competency based  Study Guide
legible appropriate learning materials.  Correspondence
for the training  Types of feedback
requirements of instructional  Film Viewing
the trainees materials  Video presentation
 Development of  Cell phone/Audio
information sheet, conferencing
jobs sheet and  Video Conferencing
operation sheet  Internet connection
 Learning Guides
3. Languages, style  Understanding on  CBLM
and format of the the development  Training Manual
materials are competency based  Study Guide
appropriate for the learning materials.  Correspondence
trainees  Types of feedback
characteristics and instructional  Film Viewing
needs materials  Video presentation
 Development of  Cell phone/Audio
information sheet, conferencing
jobs sheet and  Video Conferencing
operation sheet  Internet connection
 Learning Guides

Trainer Qualification I: Trainer/Assessor - 124 -


LO4. PREPARE ASSESSMENT INSTRUMENTS (INSTITUTIONAL)
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Relevant modules  Evidence guide  CBLM
of instruction are  Ways of gathering  Training Manual
identified, read evidence  Study Guide
and interpreted to  Evidence gathering  Correspondence
identify required process, methods and feedback
evidence tools  Film Viewing
 Skills in gathering  Video presentation
evidence  Cell phone/Audio
 Application of various conferencing
assessment method  Video Conferencing
 Understanding  Internet connection
competency
assessment instrument
development
2. Evidence  Evidence guide  CBLM
requirements are  Ways of gathering  Training Manual
determined which evidence  Study Guide
will show full  Evidence gathering  Correspondence
coverage of the process, methods and feedback
training module to tools  Film Viewing
be assessed and  Skills in gathering  Video presentation
consistent to the evidence  Cell phone/Audio
performance of the  Application of various
conferencing
training activities assessment method  Video Conferencing
 Understanding  Internet connection
competency
assessment instrument
development
3. Suitable  Evidence guide  CBLM
assessment  Ways of gathering  Training Manual
methods are evidence  Study Guide
identified which  Evidence gathering  Correspondence
are appropriate process, methods and feedback
with the learning tools  Film Viewing
outcome of the  Skills in gathering  Video presentation
module of evidence  Cell phone/Audio
instruction.  Application of various conferencing
assessment method  Video Conferencing
 Understanding  Internet connection
competency
assessment instrument
development
Trainer Qualification I: Trainer/Assessor - 125 -
4. Assessment  Evidence guide 
instrument are  Ways of gathering
prepared in evidence
accordance with  Evidence gathering
the content and process, methods and
learning outcome tools
specified under  Skills in gathering
the assessment evidence
criteria of the  Application of various
module of assessment method
instruction.  Understanding
competency
assessment instrument
development
5. Assessment instruments  Evidence guide 
are checked for validity,  Ways of gathering
fairness, safety and cost evidence
effectiveness.  Evidence gathering
process, methods and
tools
 Skills in gathering
evidence
 Application of various
assessment method
 Understanding
competency
assessment instrument
development

LO5. ORGANIZE LEARNING AND TEACHING RESOURCES


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Resources required  Training resources  CBLM
for training are planning and  Training Manual
checked for organizational  Study Guide
availability skills.  Correspondence
 Characteristic of feedback
training locations  Film Viewing
and or venue  Video presentation
 Training supplies  Cell phone/Audio
and materials conferencing
management skills  Video Conferencing
 5S for training  Internet connection
locations and
teaching/learning
resources
Trainer Qualification I: Trainer/Assessor - 126 -
 Inventory of training
resources
2. Appropriate training  Training resources  CBLM
locations/venue are planning and  Training Manual
identified and organizational  Study Guide
arranged according skills.  Correspondence
to training needs  Characteristic of feedback
training locations  Film Viewing
and or venue  Video presentation
 Training supplies  Cell phone/Audio
and materials conferencing
management skills  Video Conferencing
 5S for training  Internet connection
locations and
teaching/learning
resources
 Inventory of training
resources
3. Training resources  Training resources  CBLM
requirements are planning and  Training Manual
documented and organizational  Study Guide
access is arranged skills.  Correspondence
in accordance with  Characteristic of feedback
organization training locations  Film Viewing
procedures and and or venue  Video presentation
appropriate staff.  Training supplies  Cell phone/Audio
and materials conferencing
management skills  Video Conferencing
 5S for training  Internet connection
locations and
teaching/learning
resources
 Inventory of training
resources

UNIT OF COMPETENCY : FACILITATE LEARNING SESSION

MODULE TITLE : FACILITATING LEARNING SESSION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude required of
a learner in order to deliver Competency-Based Training learning
session to individual or group of learners. It covers the following:
prepare training facilities, conduct pre-assessment, facilitate
training session, conduct competency assessment (formative),
and review and adjust delivery of training session as required.

NOMINAL DURATION : 32 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

Trainer Qualification I: Trainer/Assessor - 127 -


LO1. Prepare training facilities/resources

LO2. Conduct pre-assessment

LO3. Facilitate learning session

LO4. Conduct competency assessment

LO5. Review delivery of training session

Trainer Qualification I: Trainer/Assessor - 128 -


LO1. PREPARE TRAINING FACILITIES/RESOURCES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Appropriate  Principle of CBT  CBLM
training  Characteristics of CBT  Training Manual
facilities/resource  Delivery plans  Study Guide
s are prepared  Types of Learning  Correspondence
based on the sessions/ feedback
session methodologies  Film Viewing
requirement.  Different set- up of  Video presentation
learning stations  Cell phone/Audio
appropriate for different conferencing
activities  Video Conferencing
 Training facilities and  Internet connection
resources
 Gathering and
consolidating
materials/resources
needed for the session.
 Procedures in
preparing and lay
outing appropriate
tools and equipment
necessary for the
session
2. Learning stations  Principle of CBT  CBLM
are prepared &  Characteristics of CBT  Training Manual
set-up according  Delivery plans  Study Guide
to learning  Types of Learning  Correspondence
activities. sessions/ feedback
methodologies  Film Viewing
 Different set- up of  Video presentation
learning stations  Cell phone/Audio
appropriate for different conferencing
activities  Video Conferencing
 Training facilities and  Internet connection
resources
 Gathering and
consolidating
materials/resources
needed for the session.
 Procedures in
preparing and lay
outing appropriate
tools and equipment
necessary for the
Trainer Qualification I: Trainer/Assessor - 129 -
session
3. Tools and equipment are  Principle of CBT  CBLM
prepared and set-up  Characteristics of CBT  Training Manual
according to learning  Delivery plans  Study Guide
activities  Types of Learning  Correspondence
sessions/ feedback
methodologies  Film Viewing
 Different set- up of  Video presentation
learning stations  Cell phone/Audio
appropriate for different conferencing
activities  Video Conferencing
 Training facilities and  Internet connection
resources
 Gathering and
consolidating
materials/resources
needed for the session.
 Procedures in
preparing and lay
outing appropriate
tools and equipment
necessary for the
session

LO2. CONDUCT PRE-ASSESSMENT


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Pre-assessment  RPL theories and  CBLM
instruments are principles  Training Manual
prepared in  Learning theories  Study Guide
accordance with the  Learning styles  Correspondence
number of learners.  Principle of adult feedback
learning  Film Viewing
 Methods of conducting  Video presentation
pre-assessment  Cell phone/Audio
 Types of pre- conferencing
assessment  Video Conferencing
instruments  Internet connection
 Learners profile
 Procedures in
conducting pre-
assessment
 Pre-assessment
results validations
Pre-assessment
documentations
Trainer Qualification I: Trainer/Assessor - 130 -
2. Contents and  RPL theories and  CBLM
procedures of pre- principles  Training Manual
training assessment  Learning theories  Study Guide
are explained  Learning styles  Correspondence
according to  Principle of adult feedback
guidelines. learning  Film Viewing
 Methods of conducting  Video presentation
pre-assessment  Cell phone/Audio
 Types of pre- conferencing
assessment  Video Conferencing
instruments  Internet connection
 Learners profile
 Procedures in
conducting pre-
assessment
 Pre-assessment
results validations
Pre-assessment
documentations
3. Evidence is gathered  RPL theories and  CBLM
using the assessment principles  Training Manual
tools specified in the  Learning theories  Study Guide
evidence plan.  Learning styles  Correspondence
 Principle of adult feedback
learning  Film Viewing
 Methods of conducting  Video presentation
pre-assessment  Cell phone/Audio
 Types of pre- conferencing
assessment  Video Conferencing
instruments  Internet connection
 Learners profile
 Procedures in
conducting pre-
assessment
 Pre-assessment
results validations
Pre-assessment
documentations
4. Evidences are  RPL theories and  CBLM
evaluated and principles  Training Manual
feedback is discussed  Learning theories  Study Guide
based on the results of  Learning styles  Correspondence
the pre-training  Principle of adult feedback
assessment. learning  Film Viewing
 Methods of conducting  Video presentation
pre-assessment  Cell phone/Audio
 Types of pre- conferencing
assessment  Video Conferencing
instruments  Internet connection
 Learners profile
 Procedures in

Trainer Qualification I: Trainer/Assessor - 131 -


conducting pre-
assessment
 Pre-assessment
results validations
Pre-assessment
documentations
5. Current competencies  RPL theories and  CBLM
and prior learning are principles  Training Manual
determined and  Learning theories  Study Guide
credited.  Learning styles  Correspondence
 Principle of adult feedback
learning  Film Viewing
 Methods of conducting  Video presentation
pre-assessment  Cell phone/Audio
 Types of pre- conferencing
assessment  Video Conferencing
instruments  Internet connection
 Learners profile
 Procedures in
conducting pre-
assessment
 Pre-assessment
results validations
Pre-assessment
documentations
6. Characteristics and  RPL theories and  CBLM
profile of learners are principles  Training Manual
established.  Learning theories  Study Guide
 Learning styles  Correspondence
 Principle of adult feedback
learning  Film Viewing
 Methods of conducting  Video presentation
pre-assessment  Cell phone/Audio
 Types of pre- conferencing
assessment  Video Conferencing
instruments  Internet connection
 Learners profile
 Procedures in
conducting pre-
assessment
 Pre-assessment
results validations
Pre-assessment
documentations

LO3. FACILITATE LEARNING SESSION


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


Trainer Qualification I: Trainer/Assessor - 132 -
& Distance learning
Learning Outcomes Contents Learning Resources
1. CBT delivery system is  Principle of CBT  CBLM
explained to the  Principle of adult  Training Manual
learners learning  Study Guide
 Utilizing session plan  Correspondence
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
2. Appropriate training  Principle of CBT  CBLM
methods are used  Principle of adult  Training Manual
based on the level and learning  Study Guide
characteristics of the  Utilizing session plan  Correspondence
learners.  Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
3. Learning session is  Principle of CBT  CBLM
conducted according  Principle of adult  Training Manual
to session plan learning  Study Guide
 Utilizing session plan  Correspondence
Trainer Qualification I: Trainer/Assessor - 133 -
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
4. Learners are assisted  Principle of CBT  CBLM
to achieve session  Principle of adult  Training Manual
outcomes. learning  Study Guide
 Utilizing session plan  Correspondence
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
5. Enough opportunities  Principle of CBT  CBLM
to participate in the  Principle of adult  Training Manual
session are provided learning  Study Guide
for the learner  Utilizing session plan  Correspondence
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
Trainer Qualification I: Trainer/Assessor - 134 -
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
6. Works and learning  Principle of CBT  CBLM
activities are monitored  Principle of adult  Training Manual
based on training plan. learning  Study Guide
 Utilizing session plan  Correspondence
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
7. Feedbacks are  Principle of CBT  CBLM
provided to improve  Principle of adult  Training Manual
learner’s competence. learning  Study Guide
 Utilizing session plan  Correspondence
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
Trainer Qualification I: Trainer/Assessor - 135 -
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior
8. Learners records are  Principle of CBT  CBLM
maintained and stored  Principle of adult  Training Manual
according to learning  Study Guide
institutional policy  Utilizing session plan  Correspondence
 Training methodologies feedback
/delivery techniques for  Film Viewing
face-to-face delivery  Video presentation
 Types of learners  Cell phone/Audio
/behavior /learning conferencing
style  Video Conferencing
 Learners monitoring  Internet connection
mechanism
 Feed backing and
feedback mechanism
 Procedures in
facilitating training
session (CBT)
 Record- management
systems and reporting
requirements
 Recognition and
resolution of
inappropriate behavior

LO4. CONDUCT COMPETENCY ASSESSMENT


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Competency  Principle of competency –based  CBLM
assessment training and assessment  Training Manual
procedures is o reporting of  Study Guide
explained to the competency-based  Correspondence
learners according to assessment feedback
guidelines o competency  Film Viewing
standards as the  Video presentation
basis of qualifications  Cell phone/Audio
o the principles of conferencing
competency-based  Video Conferencing
assessment  Internet connection
 Competency Assessment
Trainer Qualification I: Trainer/Assessor - 136 -
guidelines
 Procedures in conducting
competency assessment
 Developing competency
assessment tools
 Types of learners /candidates
 Assessment results
documentations and record
keeping
Feed backing and feedback
mechanism
2. Competency  Principle of competency –based  CBLM
assessment tools, training and assessment  Training Manual
materials and o reporting of  Study Guide
equipment are competency-based  Correspondence
provided to the assessment feedback
learners. o competency  Film Viewing
standards as the  Video presentation
basis of qualifications  Cell phone/Audio
o the principles of conferencing
competency-based  Video Conferencing
assessment  Internet connection
 Competency Assessment
guidelines
 Procedures in conducting
competency assessment
 Developing competency
assessment tools
 Types of learners /candidates
 Assessment results
documentations and record
keeping
Feed backing and feedback
mechanism
3. Evidences are  Principle of competency –based  CBLM
gathered and training and assessment  Training Manual
documented using o reporting of  Study Guide
relevant assessment competency-based  Correspondence
tools assessment feedback
o competency  Film Viewing
standards as the  Video presentation
basis of qualifications  Cell phone/Audio
o the principles of conferencing
competency-based  Video Conferencing
assessment  Internet connection
 Competency Assessment
guidelines
 Procedures in conducting
competency assessment
 Developing competency
assessment tools
 Types of learners /candidates
Trainer Qualification I: Trainer/Assessor - 137 -

Assessment results
documentations and record
keeping
Feed backing and feedback
mechanism
4. Appropriate feedback  Principle of competency –based  CBLM
mechanism is used to training and assessment  Training Manual
inform learner of o reporting of  Study Guide
his/her progress competency-based  Correspondence
assessment feedback
o competency  Film Viewing
standards as the  Video presentation
basis of qualifications  Cell phone/Audio
o the principles of conferencing
competency-based  Video Conferencing
assessment  Internet connection
 Competency Assessment
guidelines
 Procedures in conducting
competency assessment
 Developing competency
assessment tools
 Types of learners /candidates
 Assessment results
documentations and record
keeping
Feed backing and feedback
mechanism
5. Assessment results are  Principle of competency –based  CBLM
documented and training and assessment  Training Manual
records are and kept o reporting of  Study Guide
in according to competency-based  Correspondence
guidelines assessment feedback
o competency  Film Viewing
standards as the  Video presentation
basis of qualifications  Cell phone/Audio
o the principles of conferencing
competency-based  Video Conferencing
assessment  Internet connection
 Competency Assessment
guidelines
 Procedures in conducting
competency assessment
 Developing competency
assessment tools
 Types of learners /candidates
 Assessment results
documentations and record
keeping
Feed backing and feedback
mechanism

Trainer Qualification I: Trainer/Assessor - 138 -


LO5. REVIEW DELIVERY OF TRAINING SESSION
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Appropriate training  Methods of Training  CBLM
session evaluation session review and  Training Manual
instruments are evaluation techniques  Study Guide
used.  Data collection  Correspondence
methods feedback
 Feed backing and  Film Viewing
feedback mechanism  Video presentation
 Procedures in  Cell phone/Audio
conducting training conferencing
evaluation  Video Conferencing
 Evaluation and revision  Internet connection
techniques
Adjusting training sessions
delivery
2. Interpretations are  Methods of Training  CBLM
made on the results session review and  Training Manual
of training session evaluation techniques  Study Guide
evaluation.  Data collection  Correspondence
methods feedback
 Feed backing and  Film Viewing
feedback mechanism  Video presentation
 Procedures in  Cell phone/Audio
conducting training conferencing
evaluation  Video Conferencing
 Evaluation and revision  Internet connection
techniques
Adjusting training sessions
delivery
3.Adjustments on training  Methods of Training  CBLM
session are made based on session review and  Training Manual
the results of evaluation evaluation techniques  Study Guide
 Data collection  Correspondence
methods feedback
 Feed backing and  Film Viewing
feedback mechanism  Video presentation
 Procedures in  Cell phone/Audio
conducting training conferencing
evaluation  Video Conferencing
 Evaluation and revision  Internet connection
techniques
Adjusting training
sessions delivery
Trainer Qualification I: Trainer/Assessor - 139 -
UNIT OF COMPETENCY : UTILIZE ELECTRONIC MEDIA IN FACILITATING TRAINING

MODULE TITLE : UTILIZING ELECTRONIC MEDIA IN FACILITATING TRAINING

MODULE DESCRIPTION : This module covers the knowledge, skills and attitude required in
an advance training environment using electronic media as a
means in facilitating training, including operation and
maintenance of the equipment.

NOMINAL DURATION : 16 hours

PRE-REQUISITES : Before going through this module learners should already be


able to operate computers.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Present a lesson through direct video footage/capture

LO2. Present lesson via film viewing method

LO3. Utilize computer and multimedia technology to present a lesson

Trainer Qualification I: Trainer/Assessor - 140 -


LO1. PRESENT LESSONS THROUGH DIRECT VIDEO FOOTAGE/CAPTURE
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Equipment are o Safety handling of  CBLM
inspected for safe electronic equipment  Training Manual
working condition and o Basic maintenance of  Study Guide
normal operation in- electronic equipment  Correspondence
line with o Procedure in feedback
manufacturer’s user interconnecting video  Film Viewing
guide. camera, P/A system  Video presentation
and video monitor/LCD  Cell phone/Audio
projector conferencing
o Procedure operating  Video Conferencing
video camera  Internet connection
o Tips and tricks in video
shooting
o Procedure in operating
P/A system
o Pros and cons of
presenting a lesson via
direct video
footage/capture
o Techniques in
demonstrating a
performance in front of
a camera.
2. Set-up of equipment is o Safety handling of  CBLM
performed in electronic equipment  Training Manual
accordance with o Basic maintenance of  Study Guide
connection guide, electronic equipment  Correspondence
safety practices and o Procedure in feedback
presentation interconnecting video  Film Viewing
requirements. camera, P/A system  Video presentation
and video monitor/LCD  Cell phone/Audio
projector conferencing
o Procedure operating  Video Conferencing
video camera  Internet connection
o Tips and tricks in video
shooting
o Procedure in operating
P/A system
o Pros and cons of
presenting a lesson via
direct video
footage/capture
o Techniques in
Trainer Qualification I: Trainer/Assessor - 141 -
demonstrating a
performance in front of
a camera.
3. Equipment is operated o Safety handling of  CBLM
based on presentation electronic equipment  Training Manual
requirements and o Basic maintenance of  Study Guide
operation manual. electronic equipment  Correspondence
o Procedure in feedback
interconnecting video  Film Viewing
camera, P/A system  Video presentation
and video monitor/LCD  Cell phone/Audio
projector conferencing
o Procedure operating  Video Conferencing
video camera  Internet connection
o Tips and tricks in video
shooting
o Procedure in operating
P/A system
o Pros and cons of
presenting a lesson via
direct video
footage/capture
o Techniques in
demonstrating a
performance in front of
a camera.
4. Presentation of lesson o Safety handling of  CBLM
is executed through electronic equipment  Training Manual
direct video o Basic maintenance of  Study Guide
footage/capture and in- electronic equipment  Correspondence
line with session plan. o Procedure in feedback
interconnecting video  Film Viewing
camera, P/A system  Video presentation
and video monitor/LCD  Cell phone/Audio
projector conferencing
o Procedure operating  Video Conferencing
video camera  Internet connection
o Tips and tricks in video
shooting
o Procedure in operating
P/A system
o Pros and cons of
presenting a lesson via
direct video
footage/capture
o Techniques in
demonstrating a
performance in front of
a camera.
5. Equipment is stored in o Safety handling of  CBLM
accordance with standard electronic equipment  Training Manual
operating procedure o Basic maintenance of  Study Guide
Trainer Qualification I: Trainer/Assessor - 142 -
electronic equipment  Correspondence
o Procedure in feedback
interconnecting video  Film Viewing
camera, P/A system  Video presentation
and video monitor/LCD  Cell phone/Audio
projector conferencing
o Procedure operating  Video Conferencing
video camera  Internet connection
o Tips and tricks in video
shooting
o Procedure in operating
P/A system
o Pros and cons of
presenting a lesson via
direct video
footage/capture
o Techniques in
demonstrating a
performance in front of
a camera.

LO2. PRESENT LESSON VIA FILM VIEWING METHOD


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Equipment are  Procedure in  CBLM
inspected for safe interconnecting  Training Manual
working condition player(VHS/VCD/D  Study Guide
and normal VD), P/A system  Correspondence
operation in-line and Video feedback
with manufacturer’s Monitor/LCD  Film Viewing
user guide. Projector  Video presentation
 Procedure in  Cell phone/Audio
operating conferencing
player(VHS/VCD/D  Video Conferencing
VD)
 Internet connection
 Pros and cons of
presenting lesson
via film viewing
method
 Techniques in
effective utilization
of film viewing
method in teaching.
2. Set-up of  Procedure in  CBLM
equipment is interconnecting  Training Manual
Trainer Qualification I: Trainer/Assessor - 143 -
performed in player(VHS/VCD/D  Study Guide
accordance with VD), P/A system  Correspondence
connection guide, and Video feedback
safety practices and Monitor/LCD  Film Viewing
presentation Projector  Video presentation
requirements.  Procedure in  Cell phone/Audio
operating conferencing
player(VHS/VCD/D  Video Conferencing
VD)  Internet connection
 Pros and cons of
presenting lesson
via film viewing
method
 Techniques in
effective utilization
of film viewing
method in teaching.
3. Equipment is  Procedure in  CBLM
operated based on interconnecting  Training Manual
presentation player(VHS/VCD/D  Study Guide
requirements and VD), P/A system  Correspondence
operation manual. and Video feedback
Monitor/LCD  Film Viewing
Projector  Video presentation
 Procedure in  Cell phone/Audio
operating conferencing
player(VHS/VCD/D  Video Conferencing
VD)
 Internet connection
 Pros and cons of
presenting lesson
via film viewing
method
 Techniques in
effective utilization
of film viewing
method in teaching.
4. Learners are  Procedure in  CBLM
oriented prior to film interconnecting  Training Manual
viewing in-line with player(VHS/VCD/D  Study Guide
the expected VD), P/A system  Correspondence
outcome of the and Video feedback
lesson. Monitor/LCD  Film Viewing
Projector  Video presentation
 Procedure in  Cell phone/Audio
operating conferencing
player(VHS/VCD/D  Video Conferencing
VD)
 Internet connection
 Pros and cons of
presenting lesson
via film viewing
method
 Techniques in

Trainer Qualification I: Trainer/Assessor - 144 -


effective utilization
of film viewing
method in teaching.
5. Strategies to  Procedure in  CBLM
ensure that the interconnecting  Training Manual
learner will learn player(VHS/VCD/D
 Study Guide
important VD), P/A system
information from the and Video  Correspondence
movie are Monitor/LCD feedback
implemented in-line Projector  Film Viewing
with session plan.  Procedure in  Video presentation
operating  Cell phone/Audio
player(VHS/VCD/D
VD) conferencing
 Pros and cons of  Video Conferencing
presenting lesson  Internet connection
via film viewing
method
 Techniques in
effective utilization
of film viewing
method in teaching.
6. Equipment is stored  Procedure in  CBLM
in accordance with interconnecting  Training Manual
standard operating player(VHS/VCD/D  Study Guide
procedure VD), P/A system  Correspondence
and Video feedback
Monitor/LCD  Film Viewing
Projector  Video presentation
 Procedure in  Cell phone/Audio
operating conferencing
player(VHS/VCD/D  Video Conferencing
VD)
 Internet connection
 Pros and cons of
presenting lesson
via film viewing
method
 Techniques in
effective utilization
of film viewing
method in teaching.

LO3. UTILIZE COMPUTER AND MULTIMEDIA TECHNOLOGY TO PRESENT A LESSON


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Equipment are  Procedure in  CBLM

Trainer Qualification I: Trainer/Assessor - 145 -


inspected for safe interconnecting  Training Manual
working condition and player(VHS/VCD/D  Study Guide
normal operation in- VD), P/A system  Correspondence
line with and video feedback
manufacturer’s user monitor/LCD  Film Viewing
guide. projector  Video presentation
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
perception in
learning
 Techniques in
effective
presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in teaching
2. Set-up of equipment is  Procedure in  CBLM
performed in interconnecting  Training Manual
accordance with player(VHS/VCD/D  Study Guide
connection guide, VD), P/A system  Correspondence
safety practices and and video feedback
presentation monitor/LCD  Film Viewing
requirements. projector  Video presentation
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
perception in
learning
 Techniques in
effective
presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in teaching
3. Equipment is operated  Procedure in  CBLM
based on presentation interconnecting  Training Manual
requirements and player(VHS/VCD/D  Study Guide
operation manual. VD), P/A system  Correspondence
and video feedback
monitor/LCD  Film Viewing
projector  Video presentation
Trainer Qualification I: Trainer/Assessor - 146 -
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
perception in
learning
 Techniques in
effective
presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in
teaching
4. Teacher-centered  Procedure in  CBLM
presentation of a interconnecting  Training Manual
lesson is executed player(VHS/VCD/D  Study Guide
using a computer and VD), P/A system  Correspondence
in-line with session and video feedback
plan. monitor/LCD  Film Viewing
projector  Video presentation
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
perception in
learning
 Techniques in
effective
presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in
teaching
5. Learner-centered  Procedure in  CBLM
presentation of a interconnecting  Training Manual
lesson is executed player(VHS/VCD/D  Study Guide
using a computer and VD), P/A system  Correspondence
in-line with session and video feedback
plan. monitor/LCD  Film Viewing
projector  Video presentation
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
Trainer Qualification I: Trainer/Assessor - 147 -
perception in
learning
 Techniques in
effective
presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in
teaching
6. Strategies to ensure  Procedure in  CBLM
that the learner will interconnecting  Training Manual
learn important player(VHS/VCD/D  Study Guide
information from the VD), P/A system  Correspondence
movie are implemented and video feedback
in-line with session monitor/LCD  Film Viewing
plan. projector  Video presentation
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
perception in
learning
 Techniques in
effective
presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in
teaching
7. Equipment is stored in  Procedure in  CBLM
accordance with interconnecting  Training Manual
standard operating player(VHS/VCD/D  Study Guide
procedure. VD), P/A system  Correspondence
and video feedback
monitor/LCD  Film Viewing
projector  Video presentation
 Basic maintenance  Cell phone/Audio
of personal conferencing
computer  Video Conferencing
 Psychological  Internet connection
perception in
learning
 Techniques in
effective

Trainer Qualification I: Trainer/Assessor - 148 -


presentation using
digital slides
 Techniques in
effective utilization
of computer aided
learning resources
Techniques in utilizing
world wide web in
teaching

UNIT OF COMPETENCY : SUPERVISE WORK-BASED LEARNING

MODULE TITLE : SUPERVISING WORK-BASED LEARNING

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required
in order to supervise work-based learning process. This
approach ensures learning through work activities, strategies and
to support workplace learning and work-based monitoring.

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module the participants/trainees should be able to:

LO1. Establish training requirements for trainees

LO2. Monitor work-based training

LO3. Review and evaluate work-based training effectiveness

Trainer Qualification I: Trainer/Assessor - 149 -


LO1. ESTABLISH TRAINING REQUIREMENTS FOR TRAINEES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Relevant policies  Policies and  CBLM
and guidelines are guidelines of work-based  Training Manual
accessed and learning  Study Guide
interpreted to guide  Organizational  Correspondence
the development of change feedback
work-based  Laws on gender  Film Viewing
arrangements; advocacy and  Video presentation
development  Cell phone/Audio
 Goals and conferencing
objectives of work-based  Video Conferencing
learning  Internet connection
 Processes
involved in work-based
learning
 Training plan,
training schedules and
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials

2. Goals for learning  Policies and  CBLM


of trainees are guidelines of work-based  Training Manual
identified and learning  Study Guide
discussed with  Organizational  Correspondence
relevant personnel; change feedback
 Laws on gender  Film Viewing
advocacy and  Video presentation
development  Cell phone/Audio
 Goals and conferencing
objectives of work-based  Video Conferencing
learning  Internet connection
 Processes
involved in work-based
learning
 Training plan,
training schedules and
Trainer Qualification I: Trainer/Assessor - 150 -
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials

3. Training plan is  Policies and  CBLM


prepared in guidelines of work-based  Training Manual
accordance with learning  Study Guide
agreed outcomes;  Organizational  Correspondence
change feedback
 Laws on gender  Film Viewing
advocacy and  Video presentation
development  Cell phone/Audio
 Goals and conferencing
objectives of work-based  Video Conferencing
learning  Internet connection
 Processes
involved in work-based
learning
 Training plan,
training schedules and
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials

4. Training schedule is  Policies and  CBLM


developed , guidelines of work-based  Training Manual
discussed and learning  Study Guide
agreed with  Organizational  Correspondence
relevant personnel; change feedback
 Laws on gender  Film Viewing
advocacy and  Video presentation
development  Cell phone/Audio
 Goals and conferencing
objectives of work-based  Video Conferencing
learning  Internet connection
 Processes
involved in work-based
learning
Trainer Qualification I: Trainer/Assessor - 151 -
 Training plan,
training schedules and
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials
5. Orientation and  Policies and  CBLM
Support Mechanism guidelines of work-based  Training Manual
are identified and learning  Study Guide
arranged according  Organizational  Correspondence
to the needs of the change feedback
trainees;  Laws on gender  Film Viewing
advocacy and  Video presentation
development  Cell phone/Audio
 Goals and conferencing
objectives of work-based  Video Conferencing
learning  Internet connection
 Processes
involved in work-based
learning
 Training plan,
training schedules and
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials
6. Availability of  Policies and  CBLM
materials is guidelines of work-based  Training Manual
confirmed with learning  Study Guide
relevant personnel  Organizational  Correspondence
within the budget change feedback
requirement;  Laws on gender  Film Viewing
advocacy and  Video presentation
development  Cell phone/Audio
 Goals and conferencing
objectives of work-based  Video Conferencing
learning  Internet connection
 Processes
involved in work-based
learning
 Training plan,
training schedules and
Trainer Qualification I: Trainer/Assessor - 152 -
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials
7. The objectives for  Policies and  CBLM
undertaking work- guidelines of work-based  Training Manual
based training and learning
 Study Guide
the processes  Organizational
involved are change  Correspondence
explained to the  Laws on gender feedback
trainees. advocacy and  Film Viewing
development  Video presentation
 Goals and  Cell phone/Audio
objectives of work-based
conferencing
learning
 Processes  Video Conferencing
involved in work-based  Internet connection
learning
 Training plan,
training schedules and
outcomes
 Staff and relevant
personnel in work-based
learning
 Support
Mechanism
 Budgetary
requirements , supplies
and materials

LO2. MONITOR WORK-BASED TRAINING


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Visits to work-  Details for structured  CBLM
based training work-based learning  Training Manual
venue are  Competencies covered  Study Guide
conducted in in the work-based  Correspondence
accordance with learning feedback
trainers  OHS guidelines in the  Film Viewing
qualification workplace environment  Video presentation
requirements  Monitoring techniques  Cell phone/Audio
Trainer Qualification I: Trainer/Assessor - 153 -
and to ensure and strategies conferencing
that training  Logistics and  Video Conferencing
arrangement are documentations  Internet connection
met;  Feedback mechanism
 Progress chart
2. Trainees  Details for structured  CBLM
progress is work-based learning  Training Manual
monitored and  Competencies covered  Study Guide
recorded in the work-based  Correspondence
against training learning feedback
plan and  OHS guidelines in the  Film Viewing
contingencies workplace environment  Video presentation
are address;  Monitoring techniques  Cell phone/Audio
and strategies conferencing
 Logistics and  Video Conferencing
documentations  Internet connection
 Feedback mechanism
 Progress chart
3. Work  Details for structured  CBLM
performance are work-based learning  Training Manual
observed and  Competencies covered  Study Guide
alternative in the work-based  Correspondence
approaches are learning feedback
suggested;  OHS guidelines in the  Film Viewing
workplace environment  Video presentation
 Monitoring techniques  Cell phone/Audio
and strategies conferencing
 Logistics and  Video Conferencing
documentations  Internet connection
 Feedback mechanism
 Progress chart
4. OHS  Details for structured  CBLM
requirements work-based learning  Training Manual
are monitored to  Competencies covered  Study Guide
ensure health, in the work-based  Correspondence
safety and learning feedback
welfare of  OHS guidelines in the  Film Viewing
trainees; workplace environment  Video presentation
 Monitoring techniques  Cell phone/Audio
and strategies conferencing
 Logistics and  Video Conferencing
documentations  Internet connection
 Feedback mechanism
 Progress chart
5. Feedback is  Details for structured  CBLM
provided to work-based learning  Training Manual
trainees  Competencies covered  Study Guide
concerning their in the work-based  Correspondence
work-based learning feedback
learning  OHS guidelines in the  Film Viewing
performance. workplace environment  Video presentation
Trainer Qualification I: Trainer/Assessor - 154 -
 Monitoring techniques  Cell phone/Audio
and strategies conferencing
 Logistics and  Video Conferencing
documentations  Internet connection
 Feedback mechanism
 Progress chart

LO3. REVIEW AND EVALUATE WORK-BASED LEARNING EFFECTIVENESS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Work  Review and evaluation  CBLM
performance of the policies and  Training Manual
and learning guidelines of work-  Study Guide
achievement are based learning  Correspondence
analyzed in  Review of work-based feedback
accordance with learning achievements  Film Viewing
work-based  Review and evaluation  Video presentation
learning of goals and objectives  Cell phone/Audio
requirements; of work-based learning conferencing
 Review and evaluation  Video Conferencing
of training plans,  Internet connection
contracts and support
mechanism
 Feedbacks and training
impressions of trainees
 Program evaluation
and recommendations
 Terminal report
2. Trainees are  Review and evaluation  CBLM
encouraged to of the policies and  Training Manual
provide guidelines of work-  Study Guide
feedback on based learning  Correspondence
their learning  Review of work-based feedback
experience for learning achievements  Film Viewing
documentation  Review and evaluation  Video presentation
purposes of goals and objectives  Cell phone/Audio
of work-based learning conferencing
 Review and evaluation  Video Conferencing
of training plans,  Internet connection
contracts and support
mechanism
 Feedbacks and training
impressions of trainees
 Program evaluation
and recommendations
 Terminal reports
Trainer Qualification I: Trainer/Assessor - 155 -
3. The  Review and evaluation  CBLM
effectiveness of of the policies and  Training Manual
work-based guidelines of work-  Study Guide
learning is based learning  Correspondence
evaluated  Review of work-based feedback
against the learning achievements  Film Viewing
objectives;  Review and evaluation  Video presentation
of goals and objectives  Cell phone/Audio
of work-based learning conferencing
 Review and evaluation  Video Conferencing
of training plans,  Internet connection
contracts and support
mechanism
 Feedbacks and training
impressions of trainees
 Program evaluation
and recommendations
 Terminal reports
4. Improvements  Review and evaluation  CBLM
and changes to of the policies and  Training Manual
work based guidelines of work-  Study Guide
learning are based learning  Correspondence
recommended  Review of work-based feedback
based on review learning achievements  Film Viewing
process.  Review and evaluation  Video presentation
of goals and objectives  Cell phone/Audio
of work-based learning conferencing
 Review and evaluation  Video Conferencing
of training plans,  Internet connection
contracts and support
mechanism
 Feedbacks and training
impressions of trainees
 Program evaluation
and recommendations
 Terminal reports

UNIT OF COMPETENCY : CONDUCT COMPETENCY ASSESSMENT

MODULE TITLE : CONDUCTING COMPETENCY ASSESSMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in
conducting assessment. It details the requirements for organizing
assessment activities, preparing the candidate, gathering and
evaluating evidence, recording assessment outcomes and
providing feedback.

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES :

Trainer Qualification I: Trainer/Assessor - 156 -


Upon completion of this module the trainee/student must be able to:

LO1. Organize assessment activities

LO2. Prepare the candidate

LO3. Gather evidence

LO4. Make the assessment decision

LO5. Record assessment results

LO6. Provide feedback to candidates

Trainer Qualification I: Trainer/Assessor - 157 -


LO1. ORGANIZE ASSESSMENT ACTIVITIES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Assessment  Factors to be considered  CBLM
activities in the in organizing assessment  Training Manual
workplace, training activity  Study Guide
center or  Purpose of assessment,  Correspondence
assessment center orientation, documentation feedback
are identified and and appointment  Film Viewing
organized in  Proponent of the  Video presentation
accordance with assessment activity  Cell phone/Audio
the relevant  Assessors responsibility conferencing
Evidence Guide and assessor’s guide  Video Conferencing
 Assessment center’s  Internet connection
responsibility
 Assessment resources,
tools and assessment
packages/instruments
 Relevant workplace,
community and school
training center and
equipment
 Standard Operating
Procedures from
community/enterprise/indu
stry
2. Resources  Factors to be considered  CBLM
required for in organizing assessment  Training Manual
assessment, as activity  Study Guide
specified in the  Purpose of assessment,  Correspondence
Evidence Guide orientation, documentation feedback
and the and appointment  Film Viewing
assessment tools,  Proponent of the  Video presentation
are obtained, assessment activity  Cell phone/Audio
checked and  Assessors responsibility conferencing
arranged within a and assessor’s guide  Video Conferencing
safe and  Assessment center’s
accessible  Internet connection
responsibility
assessment  Assessment resources,
environment. tools and assessment
packages/instruments
 Relevant workplace,
community and school
training center and
equipment
 Standard Operating
Trainer Qualification I: Trainer/Assessor - 158 -
Procedures from
community/enterprise/indu
stry
3. Cost of  Factors to be considered  CBLM
assessment and in organizing assessment  Training Manual
assessment activity  Study Guide
process are  Purpose of assessment,  Correspondence
checked to ensure orientation, documentation feedback
compliance with and appointment  Film Viewing
organizational  Proponent of the  Video presentation
policy and assessment activity  Cell phone/Audio
procedures.  Assessors responsibility conferencing
and assessor’s guide  Video Conferencing
 Assessment center’s  Internet connection
responsibility
 Assessment resources,
tools and assessment
packages/instruments
 Relevant workplace,
community and school
training center and
equipment
 Standard Operating
Procedures from
community/enterprise/indu
stry
4. Appropriate personnel  Factors to be considered  CBLM
are informed of the in organizing assessment  Training Manual
assessment activity in activity  Study Guide
line with  Purpose of assessment,  Correspondence
organizational policy orientation, documentation feedback
and appointment  Film Viewing
 Proponent of the  Video presentation
assessment activity  Cell phone/Audio
 Assessors responsibility conferencing
and assessor’s guide  Video Conferencing
 Assessment center’s  Internet connection
responsibility
 Assessment resources,
tools and assessment
packages/instruments
 Relevant workplace,
community and school
training center and
equipment
 Standard Operating
Procedures from
community/enterprise/indu
stry

Trainer Qualification I: Trainer/Assessor - 159 -


LO2. PREPARE THE CANDIDATE
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. The context and  Occupational Health  CBLM
purpose of and Safety Regulations  Training Manual
assessment are  Context of Assessment  Study Guide
explained to  Competency standards  Correspondence
candidates in line and Assessment feedback
with the Guidelines  Film Viewing
requirements of  Evidence Guide  Video presentation
the relevant  Assessment  Cell phone/Audio
Assessment documents and forms conferencing
Guidelines.  Attendance Sheet  Video Conferencing
 Self Assessment guide  Internet connection
 Assessment and
Assessor’s gui
2. The needs of the  Occupational Health  CBLM
candidates are and Safety Regulations  Training Manual
determined to  Context of Assessment  Study Guide
establish any  Competency standards  Correspondence
allowable and Assessment feedback
adjustments in Guidelines  Film Viewing
the assessment  Evidence Guide  Video presentation
procedures.  Assessment  Cell phone/Audio
documents and forms conferencing
 Attendance Sheet  Video Conferencing
 Self Assessment guide  Internet connection
 Assessment and
Assessor’s guide
3. Information is  Occupational Health  CBLM
conveyed using and Safety Regulations  Training Manual
verbal and non-  Context of Assessment  Study Guide
verbal language  Competency standards  Correspondence
which promotes a and Assessment feedback
supportive Guidelines  Film Viewing
assessment  Evidence Guide  Video presentation
environment.  Assessment  Cell phone/Audio
documents and forms conferencing
 Attendance Sheet  Video Conferencing
 Self Assessment guide  Internet connection
 Assessment and
Assessor’s guide
4. Legal and ethical  Occupational Health  CBLM
responsibilities and Safety Regulations  Training Manual
associated with  Context of Assessment  Study Guide

Trainer Qualification I: Trainer/Assessor - 160 -


the assessment  Competency standards  Correspondence
are explained to and Assessment feedback
the candidates in Guidelines  Film Viewing
line with the  Evidence Guide  Video presentation
relevant  Assessment  Cell phone/Audio
Assessment documents and forms conferencing
Guidelines.  Attendance Sheet  Video Conferencing
 Self Assessment guide  Internet connection
 Assessment and
Assessor’s guide
5. The competency  Occupational Health  CBLM
standards to be and Safety Regulations  Training Manual
assessed and the  Context of Assessment  Study Guide
evidence to be  Competency standards  Correspondence
collected are clearly and Assessment feedback
explained to the Guidelines  Film Viewing
candidate as  Evidence Guide  Video presentation
contained in the  Assessment  Cell phone/Audio
assessment documents and forms conferencing
guidelines  Attendance Sheet  Video Conferencing
 Self Assessment guide  Internet connection
 Assessment and
Assessor’s guide

LO3. GATHER EVIDENCE


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Evidence is gathered  Different forms of  CBLM
using assessment evidence  Training Manual
methods specified in  Ways of Gathering  Study Guide
the relevant Evidence Evidence  Correspondence
guide  Rules of evidence and feedback
dimensions of  Film Viewing
competency  Video presentation
 Evidence gathering  Cell phone/Audio
process, methods and conferencing
tools  Video Conferencing
 Skills in gathering  Internet connection
evidence
 Application of various
assessment method
 Assessment
packages/tools and
Assessment
Guidelines
Assessment Rating
Trainer Qualification I: Trainer/Assessor - 161 -
Sheets
2. Evidence is gathered  Different forms of  CBLM
and documented in evidence  Training Manual
accordance with the  Ways of Gathering  Study Guide
assessment Evidence  Correspondence
procedures specified in  Rules of evidence and feedback
the relevant dimensions of  Film Viewing
Assessment competency  Video presentation
Guidelines.  Evidence gathering  Cell phone/Audio
process, methods and conferencing
tools  Video Conferencing
 Skills in gathering  Internet connection
evidence
 Application of various
assessment method
 Assessment
packages/tools and
Assessment
Guidelines
Assessment Rating
Sheets
3. Reasonable  Different forms of  CBLM
adjustments are evidence  Training Manual
incorporated in the  Ways of Gathering  Study Guide
evidence gathering Evidence  Correspondence
procedures, where  Rules of evidence and feedback
appropriate in line with dimensions of  Film Viewing
the procedures competency  Video presentation
detailed in the  Evidence gathering  Cell phone/Audio
Assessment process, methods and conferencing
Guidelines. tools  Video Conferencing
 Skills in gathering  Internet connection
evidence
 Application of various
assessment method
 Assessment
packages/tools and
Assessment
Guidelines
 Assessment Rating
Sheets
4. Evidence is gathered  Different forms of  CBLM
and documented using evidence  Training Manual
the relevant  Ways of Gathering  Study Guide
assessment tools Evidence  Correspondence
 Rules of evidence and feedback
dimensions of  Film Viewing
competency  Video presentation
 Evidence gathering  Cell phone/Audio
process, methods and conferencing
tools  Video Conferencing
 Skills in gathering  Internet connection
Trainer Qualification I: Trainer/Assessor - 162 -
evidence
 Application of various
assessment method
 Assessment
packages/tools and
Assessment
Guidelines
 Assessment Rating
Sheets

Trainer Qualification I: Trainer/Assessor - 163 -


LO4. MAKE THE ASSESSMENT DECISION
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. The evidence is  Rules of Evidence  CBLM
evaluated in  Dimensions of  Training Manual
terms of the competency and  Study Guide
rules of Assessment  Correspondence
evidence Guidelines feedback
 Evaluation of Evidence  Film Viewing
 Rating Sheets  Video presentation
Skills in making  Cell phone/Audio
assessment decision conferencing
 Video Conferencing
 Internet connection
2. The evidence is  Rules of Evidence  CBLM
evaluated  Dimensions of  Training Manual
according to the competency and  Study Guide
dimensions of Assessment  Correspondence
competency Guidelines feedback
 Evaluation of Evidence  Film Viewing
 Rating Sheets  Video presentation
Skills in making  Cell phone/Audio
assessment decision conferencing
 Video Conferencing
 Internet connection
3. The assessment  Rules of Evidence  CBLM
decision is  Dimensions of  Training Manual
made based on competency and  Study Guide
evaluation of the Assessment  Correspondence
evidence and Guidelines feedback
the requirement  Evaluation of Evidence  Film Viewing
of relevant  Rating Sheets  Video presentation
unit(s) of Skills in making  Cell phone/Audio
competency. assessment decision conferencing
 Video Conferencing
 Internet connection

LO5. RECORD ASSESSMENT RESULTS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Trainer Qualification I: Trainer/Assessor - 164 -
Learning Outcomes Contents Learning Resources
1. Assessment  Record keeping  CBLM
results are guidelines and  Training Manual
recorded procedure  Study Guide
accurately in  Forms designed  Correspondence
accordance with for assessment feedback
approved record result  Film Viewing
keeping guidelines  Skills in recording  Video presentation
of the organization assessment results  Cell phone/Audio
 Checklist of conferencing
competency  Video Conferencing
 Competency  Internet connection
assessment result
summary (CARS)
 Registry of workers
assessed (RWAC)

2. Records of the  Record keeping  CBLM


assessment guidelines and  Training Manual
procedure, procedure  Study Guide
evidence collected  Forms designed  Correspondence
and confidentiality for assessment feedback
of assessment result  Film Viewing
outcomes in  Skills in recording  Video presentation
maintained assessment results  Cell phone/Audio
according to the  Checklist of conferencing
approved policy competency  Video Conferencing
guidelines of the  Competency
organization  Internet connection
assessment result
summary (CARS)
 Registry of workers
assessed (RWAC)
3. Issuing of  Record keeping  CBLM
certificates is guidelines and  Training Manual
organized in line procedure  Study Guide
with approved  Forms designed  Correspondence
policy guidelines for assessment feedback
of the organization result  Film Viewing
 Skills in recording  Video presentation
assessment results  Cell phone/Audio
 Checklist of conferencing
competency  Video Conferencing
 Competency  Internet connection
assessment result
summary (CARS)
 Registry of workers
assessed (RWAC)

LO6. PROVIDE FEEDBACK TO CANDIDATES


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Trainer Qualification I: Trainer/Assessor - 165 -
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Clear and  Constructive  CBLM
constructive Feedback on  Training Manual
feedback on the assessment  Study Guide
assessment proceedings  Correspondence
decision is given  Skills in giving feedback
to the candidate feedbacks  Film Viewing
in line with the  Dos and Don’ts in  Video presentation
relevant feedbacking  Cell phone/Audio
Assessment  Skills Assessment conferencing
Guidelines. Guidelines  Video Conferencing
 Assessment  Internet connection
evaluation
2. Ways of  Constructive  CBLM
overcoming any Feedback on  Training Manual
gaps in assessment  Study Guide
competency are proceedings  Correspondence
explored with  Skills in giving feedback
the candidate. feedbacks  Film Viewing
 Dos and Don’ts in  Video presentation
feedbacking  Cell phone/Audio
 Skills Assessment conferencing
Guidelines  Video Conferencing
 Assessment  Internet connection
evaluation
3. The candidate is  Constructive  CBLM
advised of Feedback on  Training Manual
available assessment  Study Guide
reassessment in proceedings  Correspondence
line with  Skills in giving feedback
organizational feedbacks  Film Viewing
policy and  Dos and Don’ts in  Video presentation
procedures feedbacking  Cell phone/Audio
 Skills Assessment conferencing
Guidelines  Video Conferencing
 Assessment  Internet connection
evaluation
4. Any assessment  Constructive  CBLM
decision Feedback on  Training Manual
disputed by the assessment  Study Guide
candidate is proceedings  Correspondence
recorded and  Skills in giving feedback
reported feedbacks  Film Viewing
promptly to  Dos and Don’ts in  Video presentation
appropriate feedbacking  Cell phone/Audio
personnel in line  Skills Assessment conferencing
with Guidelines  Video Conferencing
organizational  Assessment
Trainer Qualification I: Trainer/Assessor - 166 -
policy and evaluation  Internet connection
procedures.

UNIT OF COMPETENCY : MAINTAIN TRAINING FACILITIES

MODULE TITLE : MAINTAINING TRAINING FACILITIES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude required of
a learner to perform task and activities to keep the training
environment in a functional and safe condition.

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO1. Plan and schedule maintenance activities

LO2. Implement housekeeping activities

LO3. Maintain training equipment and tools

LO4. Document maintenance inspection

Trainer Qualification I: Trainer/Assessor - 167 -


LO1. PLAN MAINTENANCE ACTIVITIES
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Training  Training  CBLM
facilities and facilities ,equipment ,  Training Manual
equipment are materials and tools  Study Guide
identified available  Correspondence
 Requisition procedures feedback
and practices  Film Viewing
 Communication  Video presentation
protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling
2. Requisition for  Training  CBLM
instructional facilities ,equipment ,  Training Manual
equipment, materials and tools  Study Guide
tools, supplies available  Correspondence
and materials  Requisition procedures feedback
are prepared and practices  Film Viewing
according to  Communication  Video presentation
established protocol  Cell phone/Audio
procedures.  Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
Trainer Qualification I: Trainer/Assessor - 168 -
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling
3. Training  Training  CBLM
equipment, facilities ,equipment ,  Training Manual
tools, materials and tools  Study Guide
materials/supply available  Correspondence
inventory is  Requisition procedures feedback
prepared and practices  Film Viewing
 Communication  Video presentation
protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling
4. Equipment,  Training  CBLM
tools, supplies facilities ,equipment ,  Training Manual
and materials materials and tools  Study Guide
option are available  Correspondence
thoroughly  Requisition procedures feedback
researched and and practices  Film Viewing
ergonomic  Communication  Video presentation
requirements protocol  Cell phone/Audio
are considered.  Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
Trainer Qualification I: Trainer/Assessor - 169 -
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling
5. Equipment,  Training  CBLM
tools, supplies facilities ,equipment ,  Training Manual
and materials materials and tools  Study Guide
are identified available  Correspondence
and justified.  Requisition procedures feedback
and practices  Film Viewing
 Communication  Video presentation
protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling
6. Equipment and  Training  CBLM
systems impact facilities ,equipment ,  Training Manual
on learners are materials and tools  Study Guide
accurately available  Correspondence
documented  Requisition procedures feedback
according to and practices  Film Viewing
procedures  Communication  Video presentation
protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
Trainer Qualification I: Trainer/Assessor - 170 -
and options
 Maintenance planning
and scheduling
7. Maintenance  Training  CBLM
activities are facilities ,equipment ,  Training Manual
established materials and tools  Study Guide
according to available  Correspondence
policies  Requisition procedures feedback
and practices  Film Viewing
 Communication  Video presentation
protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling
8. Maintenance  Training  CBLM
activities, facilities ,equipment ,  Training Manual
resources are materials and tools  Study Guide
identified and available  Correspondence
schedule is  Requisition procedures feedback
prepared and practices  Film Viewing
according to job  Communication  Video presentation
requirements. protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
Trainer Qualification I: Trainer/Assessor - 171 -
and scheduling
9. Technical support  Training  CBLM
services are facilities ,equipment ,  Training Manual
identified as materials and tools  Study Guide
necessary available  Correspondence
 Requisition procedures feedback
and practices  Film Viewing
 Communication  Video presentation
protocol  Cell phone/Audio
 Organizational policies conferencing
and procedures  Video Conferencing
 Inventory procedures  Internet connection
and practices
 Equipment
,materials/supplies
options search
 Ergonomics
requirements of tools
and equipment
 Reasons for
equipment, tools and
materials justification
 Maintenance activities
and options
 Maintenance planning
and scheduling

LO2. IMPLEMENT HOUSEKEEPING ACTIVITIES


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Regular inspections  Work area inspection  CBLM
are carried out in the procedures and  Training Manual
work area according to practices  Study Guide
workplace procedures  Facilities maintenance  Correspondence
and standards. procedures and feedback
practices  Film Viewing
 Waste and dangerous  Video presentation
materials disposal  Cell phone/Audio
procedures and conferencing
practices  Video Conferencing
 Implementing  Internet connection
procedures of 5’S and
similar systems
 OHS and other
regulations on waste
management
Trainer Qualification I: Trainer/Assessor - 172 -
 Instructional
materials/equipment
safe keeping
 Environmental
protection
requirements
 RA 9003-Solid waste
management
2. Facilities are  Work area inspection  CBLM
maintained in procedures and  Training Manual
accordance with practices  Study Guide
Occupational Health  Facilities maintenance  Correspondence
and Safety. procedures and feedback
practices  Film Viewing
 Waste and dangerous  Video presentation
materials disposal  Cell phone/Audio
procedures and conferencing
practices  Video Conferencing
 Implementing  Internet connection
procedures of 5’S and
similar systems
 OHS and other
regulations on waste
management
 Instructional
materials/equipment
safe keeping
 Environmental
protection
requirements
 RA 9003-Solid waste
management
3. Disposal of waste and  Work area inspection  CBLM
dangerous chemicals procedures and  Training Manual
are checked in practices  Study Guide
accordance with  Facilities maintenance  Correspondence
Occupational Health procedures and feedback
and Safety regulations practices  Film Viewing
and organizational  Waste and dangerous  Video presentation
policies and other materials disposal  Cell phone/Audio
regulations procedures and conferencing
practices  Video Conferencing
 Implementing  Internet connection
procedures of 5’S and
similar systems
 OHS and other
regulations on waste
management
 Instructional
materials/equipment
safe keeping
 Environmental
Trainer Qualification I: Trainer/Assessor - 173 -
protection
requirements
 RA 9003-Solid waste
management
4. Instructional materials  Work area inspection  CBLM
and /equipment are procedures and  Training Manual
secured in safe places practices  Study Guide
in accordance with  Facilities maintenance  Correspondence
procedures. procedures and feedback
practices  Film Viewing
 Waste and dangerous  Video presentation
materials disposal  Cell phone/Audio
procedures and conferencing
practices  Video Conferencing
 Implementing  Internet connection
procedures of 5’S and
similar systems
 OHS and other
regulations on waste
management
 Instructional
materials/equipment
safe keeping
 Environmental
protection
requirements
 RA 9003-Solid waste
management

LO3. MAINTAIN TRAINING EQUIPMENT AND TOOLS


Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Regular  Materials and tools uses  CBLM
maintenance and specifications  Training Manual
activities and  Types/classification and  Study Guide
routine proper dosage of  Correspondence
servicing/repair are chemicals feedback
performed  Maintenance costing  Film Viewing
according to  Manufacturers  Video presentation
scheduled plan. specification  Cell phone/Audio
 Communication protocol conferencing
 Out sourcing maintenance  Video Conferencing
works  Internet connection
 Types of maintenance
 maintenance procedures
and methodologies
Trainer Qualification I: Trainer/Assessor - 174 -
 work schedules
 procedures for the
recording, reporting and
maintenance of workplace
records and information
2. Maintenance  Materials and tools uses  CBLM
procedures are and specifications  Training Manual
followed in  Types/classification and  Study Guide
accordance with the proper dosage of  Correspondence
manufacturers chemicals feedback
manual and  Maintenance costing  Film Viewing
organization  Manufacturers  Video presentation
policies. specification  Cell phone/Audio
 Communication protocol conferencing
 Out sourcing maintenance  Video Conferencing
works  Internet connection
 Types of maintenance
 maintenance procedures
and methodologies
 work schedules
 procedures for the
recording, reporting and
maintenance of workplace
records and information
3. Respond to failed  Materials and tools uses  CBLM
or unsafe and specifications  Training Manual
equipment in  Types/classification and  Study Guide
accordance with proper dosage of  Correspondence
organizational chemicals feedback
policies &  Maintenance costing  Film Viewing
procedures.  Manufacturers  Video presentation
specification  Cell phone/Audio
 Communication protocol conferencing
 Out sourcing maintenance  Video Conferencing
works  Internet connection
 Types of maintenance
 maintenance procedures
and methodologies
 work schedules
 procedures for the
recording, reporting and
maintenance of workplace
records and information
4. Equipment and  Materials and tools uses  CBLM
tools are secured and specifications  Training Manual
according to safety  Types/classification and  Study Guide
standards proper dosage of  Correspondence
chemicals feedback
 Maintenance costing  Film Viewing
 Manufacturers  Video presentation
specification  Cell phone/Audio

Trainer Qualification I: Trainer/Assessor - 175 -


 Communication protocol conferencing
 Out sourcing maintenance  Video Conferencing
works  Internet connection
 Types of maintenance
 maintenance procedures
and methodologies
 work schedules
 procedures for the
recording, reporting and
maintenance of workplace
records and information
5. Complex faults or  Materials and tools uses  CBLM
repair requirements and specifications  Training Manual
outside area of  Types/classification and  Study Guide
responsibility or proper dosage of  Correspondence
competence are chemicals feedback
reported for  Maintenance costing  Film Viewing
specialist  Manufacturers  Video presentation
assistance in specification  Cell phone/Audio
accordance with  Communication protocol conferencing
organizational  Out sourcing maintenance  Video Conferencing
procedures. works  Internet connection
 Types of maintenance
 maintenance procedures
and methodologies
 work schedules
 procedures for the
recording, reporting and
maintenance of workplace
records and information
6. Maintenance  Materials and tools uses  CBLM
activities are and specifications  Training Manual
documented and  Types/classification and  Study Guide
reported according proper dosage of  Correspondence
to procedures chemicals feedback
 Maintenance costing  Film Viewing
 Manufacturers  Video presentation
specification  Cell phone/Audio
 Communication protocol conferencing
 Out sourcing maintenance  Video Conferencing
works  Internet connection
 Types of maintenance
 maintenance procedures
and methodologies
 work schedules
 procedures for the
recording, reporting and
maintenance of workplace
records and information

Trainer Qualification I: Trainer/Assessor - 176 -


LO4. DOCUMENT MAINTENANCE INSPECTION
Course: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency Participate in Workplace Communication
Module Title: Participating in Workplace Communication
Modality: Check which modality will be applied. Multi-modal is allowed.

( )Full-online ( )Blended Online ( )Distance Learning (/) Combination of Face-face


& Distance learning
Learning Outcomes Contents Learning Resources
1. Regular inspections  Inspection procedures  CBLM
are carried out in the and practices  Training Manual
work area according to  Organizational policies  Study Guide
workplace procedures  Work accomplishment  Correspondence
and standards documentations and feedback
reporting  Film Viewing
 Documents and record  Video presentation
keeping  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
2. Maintenance and  Inspection procedures  CBLM
repair activities are and practices  Training Manual
documented and  Organizational policies  Study Guide
reported according to  Work accomplishment  Correspondence
organizational policies documentations and feedback
reporting  Film Viewing
 Documents and record  Video presentation
keeping  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection
3. Documents are kept  Inspection procedures  CBLM
according to procedure and practices  Training Manual
 Organizational policies  Study Guide
 Work accomplishment  Correspondence
documentations and feedback
reporting  Film Viewing
 Documents and record  Video presentation
keeping  Cell phone/Audio
conferencing
 Video Conferencing
 Internet connection

Trainer Qualification I: Trainer/Assessor - 177 -

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