LEGAL ASPECT IN TOURISM AND HOSPITALITY

05 TASK PERFORMANCE 1-ARG

1. Work with your group and research on the company policies of two(2) airlines on handling lost
luggage, specifically on how they handle following:
 Damage suitcases
 Delayed arrival of suitcases

Cebu Pacific Airlines (CEB)

 Lost Baggage

If luggage is not located within seven (7) days from the arrival date, it is classified as lost. Cebu Pacific
offers compensation for each day it remains missing, starting from the 25th hour of delay. The
compensation is determined according to the Philippines Air Passenger Bill of Rights or the Warsaw
Convention. Cebu Pacific will endeavor to return mishandled luggage within 24 hours and will refund
guests for any fees incurred for transporting a lost bag.
 Damaged Baggage

If your baggage is damaged, please promptly file a Property Irregularity Report (PIR) while you are still at
the airport of arrival. If the damage is determined not to be due to regular wear and tear, compensation
will be provided based on the Philippines Air Passenger Bill of Rights or the Warsaw Convention.

 Delayed Baggage

If your baggage did not arrive with you, please file a Property Irregularity Report (PIR) immediately while
you are still at the airport. We offer initial compensation for essential needs if you are not a resident at
the destination.

Philippine Airlines (PAL)

Liability for the loss, delay, or damage to baggage is limited unless a higher value is declared in advance
and additional charges are paid. For most international travel (including domestic segments of
international trips), the liability limit is approximately $9.07 per pound (US$20.00 per kilogram) for
checked baggage and US$400 per passenger for unchecked baggage. For travel entirely between U.S.
points, Federal regulations mandate that any limit on an airline's baggage liability must be at least
US$2,500 per passenger. Excess valuation can be declared on certain types of valuable items. The carrier
is not liable for fragile, valuable, or perishable items. Additional information can be obtained from the
carrier.

 Missing Baggage
 As soon as you notice that your baggage is missing at the arrival airport, please approach the Baggage
Assistance Counter located at the arrival area and files a report for your missing baggage. You will
receive a reference number at the end of the reporting process. Please keep this number in order to
track the progress of the search for your baggage. We will search your baggage using the airline shared
system and we will contact you immediately for any update. For international flights, if your baggage is
not found by the seventh day after the baggage was reported missing, accomplish the Baggage Claim
form, and send to baggage_tracing@pal.com.ph for further processing. Please ensure to describe your
missing baggage in detail including its contents (i.e. clothing items, gadgets, or any other item). A
complete description is important in finding your baggage.

 Damaged Baggage

If you discover that your baggage has been damaged upon arrival, please immediately proceed to the
Baggage Assistance Counter located in the arrival area to file a report. We will document the details of
the damage and provide immediate assistance as necessary. Please be aware that our liability for
damaged baggage is determined by our General Conditions of Carriage and/or the Montreal
Conventions. Unless a higher value has been declared in advance, our liability remains limited. We are
not responsible for damage due to normal wear and tear, which includes cuts, scratches, scuffs, dents,
and marks; damage to or loss of protruding parts such as straps, pockets, pull handles, hangar hooks,
wheels, external locks, security straps, or zipper tabs; damage due to improper or overpacking; or
baggage accepted under the conditions of the Limited Release Tag, including items retrieved or
confiscated by airport authorities or security personnel.

Philippine Airlines is not liable for damage caused by normal wear and tear, such as minor cuts,
scratches, and broken zippers, including damage to fragile items and musical/sports equipment. We are
also not responsible for damage to or loss of protruding parts, including straps, pockets, pull handles,
hangar hooks, wheels, external locks, security straps, or zipper tabs; damage due to improper or
overpacking; or baggage accepted under the conditions of the Limited Release Tag, including items
retrieved or confiscated by airport authorities or security personnel.

1. Assess which of the two (2) airlines have a better way of handling such cases.

 I think Cebu Pacific Airlines handles such situations better than the other airline. One thing I like
is that they compensate for lost baggage. If the baggage isn't found within seven days, it's
considered lost, and Cebu Pacific compensates for each day it's missing starting from the 25th
hour of delay. They also compensate for damages not caused by regular wear and tear, and
provide first-need compensation for delayed baggage if the guest isn't a resident at the
destination..

2. Provide recommendations/solutions on how such cases of lost and damaged luggage can
prevented.

 To prevent such cases of lost and damage luggage I must first to recommend that you must
keep valuable things with you. Never pack cash, passports, medicines, keys, computer and
electronics, cameras, and other important documents and items that will bring an unnecessary
complication your trip. Second, you should take photos; it can be very helpful to have
photographs. First, take photos of the individual items packed in your suitcase and then of the
closed suitcase (making sure to capture your identification tag). Also, make a detailed list of your
packed belongings, noting colors, styles and sizes where appropriate. Print each photo and make
 a copy of the contents list so that if needed, you can leave them both with an airline
representative at your destination airport. Third, Label and Lock Your Bags. You’ll be surprised
how easy it is to spot your luggage with its small bright tag or ribbon. Lock it up with a TSA
approved lock. At the airport, be sure to stow your baggage claim tags in a safe spot. Carry
Fragile Items. If traveling with a fragile item, carry it with you (wrap it with bubble wrap and
enclose it in a hard-shelled case) or use shipping service that will guarantee the item is packed
and shipped appropriately to prevent damage. Keep in mind that airlines are not typically liable
for any items you carry with you in the passenger cabin.

References:

https://www.cebupacificair.com/en-th/pages/plan-trip/travel-reminders/customer-service-plan

https://www.philippineairlines.com/TravelInformation/BeforeYouFly/BaggageInformation/
BaggageAssistanceandTracking

https://www.familyvacationcritic.com/how-to-prevent-and-survive-lost-luggage/art/