Purchase Contracts

DocuSign Envelope ID: 9DBAE981-83F9-4BB4-8810-9D27CB7958F6 THIS IS A COPY
The Authoritative Copy of this record is held at NA3.docusign.net
Upfront Nonrefundable Shipping Acknowledgment
By signing below:
1. I acknowledge that I agreed to pay Carvana a one-time, Upfront Payment of
$sdasdom
290.00 in consideration for performing duties to prepare my Vehicle for my
possession, including shipping the vehicle from its original location to the nearest
Carvana location in your area.
2. I understand that the above Payment:
a. will be credited toward the purchase of this Vehicle
exchange within Carvana’s 7-Day Money Back Guarantee
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b. is nonrefundable whether you keep the Vehicle or complete a return or
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Signature: carvana.sign
Date: carvana.date
4/7/2024
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Retail Purchase Agreement

Used
BUYER ANTWAN JAMAR DAVIS Vehicle
ADDRESS LINE 169 HAP ARNOLD LOOP
1 Date 04/10/2024 Phone 1-800-333-4554
ADDRESS LINE N/A Facility

2 Dealership CARVANA, LLC # 7124607
CITY, STATE, ZIP ROSEVILLE CA 95747-6119 Dealership

Address 3445 CINCINNATI AVE
PHONE(S) RES. 2799447472 BUS. N/A
City, State, Zip ROCKLIN, CA 95765-1229
VEHICLE BEING PURCHASED ("VEHICLE")
Stock Number 2002580008
Year Make Model Body
2015 BMW 5 Series Sedan PRIOR USE CERTIFICATION: The principal prior use
Lic. Plate # License Tab # Expires Mileage Color of this vehicle was as: a police vehicle ; a rental
74,802 Black vehicle ; a driver education vehicle ; a taxicab
VIN # WBA5A5C53FD514317
Dealership provides an express limited warranty ("Limited Warranty"). Selling price $17,590.00
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Buyer has a copy of the Limited Warranty. No other express or implied Sales Tax $1,295.96
warranties are made by the Dealership and there will be no implied
warranties of merchantability or fitness for a particular purpose unless CA Registration Fee $71.00
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required by applicable law. Dealership does not have to make any
repairs on the Vehicle, except as required under the Limited Warranty California Highway Patrol Fee $32.00
and applicable state law. Buyer(s) may also have other rights that vary Reflectorized License Plate Fee $1.00
from state to state.
Out-of-State Vehicle Service Fee $27.00
Buyer(s) ("You") and Dealership ("We" or "Us") agree that this Retail
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Purchase Agreement (this "Agreement") is governed by federal law and Alternate Fuel Tech Registration Fee $3.00
the law of the state of the Dealership Address. We are agreeing to sell to
You and You are agreeing to buy from Us the Vehicle at our Dealership Alternate Fuel Tech Smog Fee $8.00
Address, subject to the terms and conditions of this Agreement (the
"Transaction"). We agree to transfer to You and You agree to accept title Transportation Improvement Fee $65.00
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and ownership of the Vehicle in the state of the Dealership Address. You Vehicle License Fee $292.00
may take delivery of the Vehicle from Us at our Dealership Address, or
You may request the Vehicle be made available for pick-up and/or Emissions Testing Charge $50.00
delivery at another location approved by Us.
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State Emissions Certification Fee $8.25
If this motor vehicle is classified as a used motor vehicle, the dealer
named above certifies that the entire vehicle is in condition and repair (Non-Governmental) EVR Fee paid to $33.00
to render, under normal use, satisfactory and adequate service upon the MVSC
public highway at the time of delivery.
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County Fees $8.00
TRADE IN VEHICLE #1
Powertrain Service Contract, paid to $2,400.00
Year Make Model Body
SilverRock
N/A N/A N/A N/A
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(Upfront Nonrefundable) Shipping $290.00
Lic. Plate # License Tab # Expires Mileage Color
N/A N/A N/A (Optional) Delivery $290.00
Subtotal $22,464.21
VIN # N/A (Selling Price + Fees + Taxes)
carvana.initial Buyer's Initials Cash Down Payment $22,464.21

THE INFORMATION YOU SEE ON THE WINDOW FORM FOR THIS Total Down Payment $22,464.21
(Cash Down Payment + Nonrefundable Shipping)
VEHICLE IS PART OF THIS CONTRACT. INFORMATION ON THE
WINDOW FORM OVERRIDES ANY CONTRARY PROVISIONS IN THE Balance Due $0.00
CONTRACT OF SALE. (Subtotal - Total Down Payment)
LA INFORMACION QUE VE ADHERIDA EN LA VENTANILLA FORMA TOTAL BALANCE DUE $0.00

PARTE DE ESTE CONTRATO. LA INFORMACION CONTENIDA EN ELLA (BALANCE DUE + TRADE-IN BALANCE)
PREVALECE POR SOBRE TODA OTRA DISPOSICION INCLUIDA EN EL
CONTRATO DE COMPRAVENTA.
RPA CA 03/23 Page 1 of 4

NOTICE TO THE BUYER(S): THE PAYOFF BALANCE REFERRED TO IN ESTIMATED PAY-OFF AND THE FEES REFERRED TO IN
THE ABOVE LINE ITEMS ARE ESTIMATES, AT THE TIME THE BALANCES AND FEES ARE VERIFIED AND CONTRACT
DETERMINED, APPROPRIATE ADJUSTMENTS, IF NECESSARY, WILL BE MADE. ANY DIFFERENCE IN THE PAYOFF AMOUNT IS
THE RESPONSIBILITY OF THE BUYER(S).
Carvana Vehicle Return Program

We will give You the ability to return the Vehicle to Carvana and terminate this Agreement and any retail installment contract executed in
connection herewith so long as:
1. You have not returned, exchanged, or swapped more than two (2) prior vehicles to Carvana in connection with any retail purchase
agreements or retail installment contracts associated with this Transaction.
i. If You have returned, exchanged, or swapped two (2) prior vehicles in connection with this Transaction, then You will be given a one-time
opportunity to decline or accept the third and final vehicle during the delivery or pickup appointment unless otherwise approved by Carvana.
2. You alert Carvana by phone, text, email, or chat prior to 8 pm EST on the 7th calendar day after You take delivery of the Vehicle. The day your
Vehicle is delivered, regardless of delivery time, will count as the first day of your seven (7) day test own;
3. You return the Vehicle in one of two ways:
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i. Within a Carvana service area: You make the Vehicle available for pick up by a Carvana representative at a predetermined time and
location the following business day. Service area is designated by zip code and subject to change without prior notice.
ii. Outside of a Carvana service area: Carvana will arrange for transport of the Vehicle. The cost will be paid by You. Service area is
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designated by zip code and subject to change without prior notice.
4. The Vehicle is free of all liens and encumbrances other than the lien created by any retail installment contract or other finance agreement
executed by you in connection with this Agreement and/or Transaction.
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5. The Vehicle is in the same condition You received it except for reasonable wear and tear (evidence of smoking in the Vehicle is not considered
reasonable wear and tear);
6. You have not driven it more than 400 miles;
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7. The Vehicle is without damage or having been in an accident or collision that occurred after You took delivery of the Vehicle.
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Mileage Fees: If Carvana elects to accept the return of the Vehicle despite that it has been driven more than 400 miles, then at Carvana’s
election, You will pay $1.00 per mile for each mile the Vehicle was driven over 400 miles (“Mileage Fees”). Mileage Fees may not be paid by
personal check. Mileage Fees will be deducted from Your down payment refund. If You paid Your down payment via ACH transaction, We will
pay You only after You provide evidence satisfactory to Us that the ACH transaction was cleared.
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Upfront Nonrefundable Shipping: In consideration for performing duties to prepare your Vehicle for your possession, including the cost of
transport, You agree to pay Carvana a one-time, initial payment $290.00 (“Upfront Shipping”). The Upfront Shipping payment is a
nonrefundable charge that will be credited against your Vehicle price (and upon any other sums payable by You to Carvana under this
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Agreement) upon completion of sale of this Vehicle. The Upfront Shipping charge is nonrefundable whether you keep the vehicle or complete a
return or exchange within Carvana’s 7-Day Money Back Guarantee. Notwithstanding any other terms set forth in this Agreement, Carvana’s
ability to retain the Upfront Shipping charge survives termination of this Agreement.
Trade-In Vehicles: Your and Our rights and obligations regarding any trade-in vehicles are more fully set forth in a separate agreement (the
“Vehicle Purchase Agreement”) executed in connection with this Transaction. That Vehicle Purchase Agreement is incorporated by reference
into, and is part of, this Agreement. In the event of any conflict or inconsistency between this Agreement and the Vehicle Purchase Agreement,
the Vehicle Purchase Agreement shall prevail. In addition to Your and Our rights and obligations set forth in the Vehicle Purchase Agreement,
You and We agree to the following regarding any trade-in vehicles referenced in this Agreement:
1. You agree that the Estimated Pay-off, Net Trade Allowance, and Trade-In Balance outlined in this Agreement are all estimates only, which
are subject to the After-Sale Review and Verification Process described below. You acknowledge that if any errors are identified during the
After-Sale Review and Verification Process, these figures may change, and that as a result, the Total Balance Due, Finance Charge, and
other finance terms may also change. If these figures are changed as a result of errors identified during the After-Sale Review and
Verification Process, You agree, if requested by Dealership, to either execute a corrected Agreement and/or any retail installment contract
executed in connection herewith, or rescind the Agreement and/or any related retail installment contract and unwind the Transaction.

2. You represent and warrant that the trade-in vehicle described in the Agreement, if any, has not been misrepresented, and all emissions
control and/or other equipment or features regulated by the EPA, CARB, NHTSA or other regulators is present and functioning. You also
agree to provide to Us a Certificate of Title (or documents that allow Us to obtain it), free of any lien(s) or encumbrance(s), (i.e. titling issues,
child support or amounts due to government titling or registration agency) and that You have the right to sell the trade-in.
3. If You reject the Vehicle and terminate your purchase subject to the terms of the Carvana Vehicle Return Program, then Carvana, in its
sole discretion, may elect to keep and/or sell to a third-party any trade-in vehicles You provided in connection with this Transaction. In that
circumstance, Carvana will pay you the Net Trade Allowance (less any Upfront Shipping charge) if any, and You will pay Carvana the Trade-
In Balance if any.
General: At time of delivery, or at any time during Your 7 day return policy period, You may reject Your Vehicle and terminate Your Vehicle
financing and purchase for any reason, subject to the terms of the Carvana Vehicle Return Program, including Carvana's ability to retain the
Upfront Shipping charge.
In certain states, dealers may not place any insignia that advertises the dealer’s name on a vehicle unless the Buyer consents thereto in the
purchase contract for such vehicle. Unless Buyer notifies Dealership otherwise in writing, Buyer hereby expressly consents to the placement of
Carvana’s name on the Vehicle’s license plate cover. Buyer expressly waives any compensation for the placement of Dealership’s name on the
Vehicle.
Default: You will be in default if any of the following occurs (except as may be prohibited by law): 1. You gave Us false or misleading information
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in this Agreement, on carvana.com, or on the telephone, via email, or text message, in person, or any other communication medium in
connection with the purchase of the Vehicle, Agreement, and/or Transaction; 2. If We cannot verify any information that You have provided us; 3.
If We discover a material adverse change in any information You provided Us during our review process; 4. If You do not satisfy Your After-Sale
Review and Verification Process obligations described below; 5. You fail to keep any other agreement or promise You made in connection with
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this Transaction.
Assignment: You may not assign your rights under this Agreement and/or any retail installment contract executed in connection herewith
without our permission.
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After-Sale Review and Verification Process: This Transaction is subject to an after-sale review and verification of the information and
documents You have provided to us. You agree to cooperate with the after-sale review and verification process, including by, among other
things, (a) providing documents requested by Dealership, (b) signing corrected documents and agreements requested by Dealership necessary
to address errors/inconsistencies/omissions in this Agreement, any related retail installment contract, and/or any other documentation executed
in connection with this Agreement or the Transaction, (c) paying amounts due in connection with the Transaction and providing verification
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thereof in the form of bank statements, canceled checks, wire receipts, or any other documentation requested by Dealership, and (d)
cooperating with Dealership to take all reasonable actions (including executing and/or notarizing documents requested by Dealership) to
effectuate the Transaction, including those necessary to properly title and register, or correct issues concerning the title and registration of, the
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Vehicle or any trade-in vehicle.
Remedies: If You have failed to perform any of the terms set forth in this Agreement or any other agreement related to this Transaction, then We
have all the remedies provided by law, equity, and this Agreement, to the extent not prohibited by law. Those remedies include, among other
things:
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a) We may cease all performance under the Agreement or any other agreement entered into in connection with the Transaction.
b) We may recover any and all damages We have incurred, including by setting off and applying, with or without notice, any amounts owed to
You against amounts You owe to Carvana under this Agreement or any other agreement related to this Transaction.
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c) We may, but need not, recover the Vehicle with or without notice.
d) We may rescind the Agreement or any other agreement entered into in connection with the Transaction.
Waiver of Damages: Unless prohibited by law, You shall not be entitled to recover from Us any consequential, incidental, or punitive
damages, damages to property, or damages for loss of use, loss of time, loss of profits or income, or any other similar damages
(collectively, “Indirect Damages”). Your waiver of Indirect Damages survives termination or rescission of this Agreement.
References: To the extent You are financing Your purchase with Us, We may contact Your employer or Your references to verify the information
You provided to Us in connection with this Agreement.
Odometer (mileage): Each of your and our representations regarding odometer readings are subject to information provided by others,
including government agencies. We each understand that this information is not always accurate. As permitted by applicable law, neither us is
responsible for any inaccuracies in this information to the extent it is not the party’s fault.
Delivery: Any Vehicle delivery date provided to You is an estimate only. You agree that You are not entitled to any compensation, and Carvana is
not liable for any direct or indirect damages or claims related to any delays concerning any estimated delivery date provided to You. You further
agree that if the Vehicle has not been delivered within 30 calendar days of the original estimated delivery date, then You or We may unilaterally
rescind the Agreement with no further obligation and without any liability.

Disclosure on Airbags: Unless otherwise required by law: (1)We disclaim any knowledge of, and make no representation or warranty as to the
condition or operability of, the airbag(s) on the Vehicle unless otherwise disclosed to You on the CarFax or AutoCheck Vehicle History Report; (2)
You acknowledge that We have not made any representations, oral or in writing, as to the condition or operability of the airbag(s), and You
accept the Vehicle without representation or warranty from us; and (3) You further acknowledge that You had the opportunity to have the
airbag(s) checked by someone of Your choice prior to the expiration of Your 7 day return policy period.
Liability Insurance: You understand that state law requires You to purchase and maintain liability insurance. You must obtain liability insurance
covering the Vehicle prior to taking possession of the Vehicle, and provide proof of such insurance upon request by Dealership. We do not
provide liability insurance for You and it is not included in Your Agreement. Your choice of insurance providers will not affect our decision to sell
You the Vehicle.
Record Retention: You agree that We may maintain documents and records related to the Vehicle, Agreement, and/or Transaction
electronically, including, but not limited to, documents and record images, and that We may dispose of original documents. You agree that a copy
of any such electronic records may be used and shall be deemed to be the same as an original in any arbitration, judicial, non-judicial, or
regulatory proceeding related to the Vehicle, Agreement, and/or Transaction.
Arbitration Agreement: The arbitration agreement entered into between You and Dealership, including any arbitration provision in any retail
installment contract or other finance agreement executed in connection with this Agreement is incorporated by reference into, and is part of, this
Agreement. Notwithstanding anything in this agreement to the contrary, Your agreement to arbitrate survives termination or rescission of this
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Agreement.
Optional Products and Services: The purchase of GAP coverage, service contracts, cosmetic protection agreements, road hazard
agreements, or maintenance agreements are not required to purchase the Vehicle or to obtain financing.
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Payment: You agree to satisfy all amounts outlined in this Agreement subject to the terms contained herein, and subject to any retail installment
contract or other finance agreement executed in connection with this Agreement. Your right to retain possession of the Vehicle is conditioned
upon Us receiving successful payment of the amounts outlined in this Agreement and in any retail installment contract or other finance
agreement executed in connection with this Agreement. The Total Balance Due outlined in this Agreement is not necessarily a reflection of You
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having paid, or Us having received, any funds.
CarFax/AutoCheck: You acknowledge that You have received and reviewed a CarFax or AutoCheck Vehicle History Report for the Vehicle.
Prior Use: This Vehicle may have previously been used as a government owned vehicle, police car, taxi, demonstrator, leased vehicle, or daily
rental vehicle. Please consult the CarFax or AutoCheck Vehicle History Report for the Vehicle.
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NOTICE: Carvana, LLC allows You to finance applicable sales/use taxes assessed on ancillary products (vehicle service contract, GPS, GAP
Coverage). Whether You finance Your Vehicle purchase or pay cash, if Your Vehicle is registered in the state of the Dealership Address, then
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Carvana will remit the applicable sales/use tax on ancillary products to that state on Your behalf. Unless required by state law, if Your Vehicle is
registered in a state that is not the state of the Dealership Address, then Carvana will not collect or remit to the state of Vehicle registration any
applicable sales/use tax on ancillary products on Your behalf unless You live in Kansas, Louisiana, or Pennsylvania.
CUSTOMER’S RIGHT TO CANCEL: THERE IS NO COOLING-OFF PERIOD UNLESS YOU OBTAIN A CONTRACT CANCELLATION OPTION
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California law does not provide for a “cooling-off” or other cancellation period for vehicle lease or purchase contracts. Therefore, you cannot later
cancel such a contract simply because you change your mind, decide the vehicle costs too much, or wish you had acquired a different vehicle.
After you sign a motor vehicle purchase or lease contract, it may only be canceled with the agreement of the seller or lessor or for legal cause,
such as fraud.
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However, California law does require a seller to offer a 2-day contract cancellation option on used vehicles with a purchase price of less than
$40,000, subject to certain statutory conditions. This contract cancellation option requirement does not apply to the sale of a recreational vehicle,
a motorcycle, or an off-highway motor vehicle subject to identification under California law.
Carvana offers a 7-day money back guarantee free of charge to all customers. See the section of this Agreement entitled “Carvana Vehicle
Return Program,” above, for details.
Buyer(s) acknowledges receipt of a copy of this Agreement. No oral agreements or understandings apply.
This Agreement is not binding until accepted by an authorized representative of Carvana.
Buyer carvana.sign
ANTWAN JAMAR DAVIS
Accepted By
Carvana

BUYERS GUIDE
IMPORTANT: Spoken promises are difﬁcult to enforce. Ask the dealer to put all promises in writing. Keep this form.
BMW 5 Series 2015 WBA5A5C53FD514317

VEHICLE MAKE MODEL YEAR VEHICLE IDENTIFICATION NUMBER (VIN)
WARRANTIES FOR THIS VEHICLE:
IMPLIED WARRANTIES ONLY

The dealer doesn’t make any promises to fix things that need repair when you buy the vehicle or afterward.
But implied warranties under your state’s laws may give you some rights to have the dealer take care of
serious problems that were not apparent when you bought the vehicle.
x DEALER WARRANTY
x
FULL WARRANTY.
LIMITED WARRANTY. The dealer will pay ____%
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100 of the parts for the covered
100 of the labor and ____%
systems that fail during the warranty period*. Ask the dealer for a copy of the warranty, and for any
documents that explain warranty coverage, exclusions, and the dealer’s repair obligations. Implied
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warranties under your state’s laws may give you additional rights.
*A deductible may apply for each repair claim. Please see the Limited Warranty agreement for additional information.
SYSTEMS COVERED: DURATION:
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Engine; Transmission & Drive Shaft; Differential; Cooling; 100 days or 4,189 miles, whichever comes first
Electrical; Fuel; Heating & Air Conditioning; Braking; Steering;

Suspension; Wheels, Exhaust
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NON-DEALER WARRANTIES FOR THIS VEHICLE:
MANUFACTURER’S WARRANTY STILL APPLIES. The manufacturer’s original warranty has not expired on some
components of the vehicle.
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MANUFACTURER’S USED VEHICLE WARRANTY APPLIES.
OTHER USED VEHICLE WARRANTY APPLIES.
Ask the dealer for a copy of the warranty document and an explanation of warranty coverage, exclusions, and repair
obligations.
X SERVICE CONTRACT. A service contract on this vehicle is available for an extra charge. Ask for details about
coverage, deductible, price, and exclusions. If you buy a service contract within 90 days of your purchase of
this vehicle, implied warranties under your state’s laws may give you additional rights.
ASK THE DEALER IF YOUR MECHANIC CAN INSPECT THE VEHICLE ON OR OFF THE LOT.
OBTAIN A VEHICLE HISTORY REPORT AND CHECK FOR OPEN SAFETY RECALLS. For information on
how to obtain a vehicle history report, visit ftc.gov/usedcars. To check for open safety recalls, visit safercar.gov.
You will need the vehicle identification number (VIN) shown above to make the best use of the resources on
these sites.
SEE OTHER SIDE for important additional information, including a list of major defects that may occur in
used motor vehicles.
Si el concesionario gestiona la venta en español, pídale una copia de la Guía del Comprador en español.
Here is a list of some major defects that may occur in used vehicles.
Frame & Body Cooling System Steering System

Frame-cracks, corrective welds, or rusted Leakage including radiator Too much free play at steering wheel
through Improperly functioning water pump (DOT specs.)
Dog tracks—bent or twisted frame Electrical System Free play in linkage more than 1/4 inch
Engine Battery leakage Steering gear binds or jams
Oil leakage, excluding normal seepage Improperly functioning alternator, generator, Front wheels aligned improperly
Cracked block or head battery, or starter (DOT specs.)
Belts missing or inoperable Power unit belts cracked or slipping
Fuel System Power unit fluid level improper
Knocks or misses related to camshaft Visible leakage
lifters and push rods Suspension System
Abnormal exhaust discharge Inoperable Accessories Ball joint seals damaged
Gauges or warning devices Structural parts bent or damaged
Transmission & Drive Shaft Air conditioner
Improper fluid level or leakage, excluding Stabilizer bar disconnected
Heater & Defroster Spring broken
normal seepage
Cracked or damaged case which is visible Brake System Shock absorber mounting loose
Abnormal noise or vibration caused by faulty Failure warning light broken Rubber bushings damaged or missing
Pedal not firm under pressure (DOT spec.) Radius rod damaged or missing
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transmission or drive shaft
Improper shifting or functioning in any gear Not enough pedal reserve (DOT spec.) Shock absorber leaking or functioning
Manual clutch slips or chatters Does not stop vehicle in straight line improperly
(DOT spec.) Tires
Differential Hoses damaged
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Improper fluid level or leakeage, excluding Tread depth less than 2/32 inch
Drum or rotor too thin (Mfgr. Specs) Sizes mismatched
normal seepage Lining or pad thickness less than 1/32 inch
Cracked of damaged housing which is Visible damage
Power unit not operating or leaking
visible Structural or mechanical parts damaged Wheels
Abnormal noise or vibration caused by faulty Visible cracks, damage or repairs
differential Air Bags Mounting bolts loose or missing
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Exhaust System
Leakage
Catalytic Converter
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DEALER NAME
CARVANA, LLC
ADDRESS
3445 CINCINNATI AVE ROCKLIN, CA 95765-1229
TELEPHONE EMAIL
1-(800)333-4554 DL-CarvanaPhoenixAdvocate@carvana.com
FOR COMPLAINTS AFTER SALE, CONTACT:
Carvana Customer Advocates at: 1.800.333.4554 or 300 E Rio Salado Pkwy, Tempe, AZ 85281
IMPORTANT: The information on this form is part of any contract to buy this vehicle. Removing this label before
consumer purchase (except for purpose of test-driving) violates federal law (16 C.F.R. 455).
California Proposition 65 Warning

WARNING: Operating, servicing and maintaining a passenger vehicle or off-road
vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth
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defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do
not idle the engine except as necessary, service your vehicle in a well-ventilated area and
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wear gloves or wash your hands frequently when servicing your vehicle. For more
information go to www.P65Warnings.ca.gov/passenger-vehicle.
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California’s Proposition 65, administered by the Office of Environmental Health Hazard
Assessment (OEHHA), requires that businesses notify Californians if it is aware that its
product(s) expose consumers to one or more listed chemicals. The warning above is
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specific to passenger or off-road vehicles.
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PowerTrain
CONTRACT NUMBER
Vehicle Service Contract 39012294
VEHICLE SERVICE CONTRACT (“CONTRACT”)

CONTRACT HOLDER (CUSTOMER, YOU, YOUR)
CUSTOMER’S NAME CO-CUSTOMER’S NAME
ANTWAN JAMAR DAVIS N/A
ADDRESS CITY STATE ZIP
169 Hap Arnold Loop Roseville CA 95747-6119
PHONE NUMBER EMAIL ADDRESS
279-944-7472 rcproperties916@gmail.com
THE COVERED VEHICLE

YEAR MAKE MODEL
2015 BMW 5 Series
VIN CURRENT ODOMETER VEHICLE PURCHASE DATE VEHICLE PURCHASE PRICE
WBA5A5C53FD514317 74,802 04/10/2024 $ 17,590.00
SELLING DEALERSHIP
NAME
ADDRESS
CARVANA, LLC
3445 CINCINNATI AVE

PHONE NUMBER
CITY
1-800-333-4554
ROCKLIN
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2002580008
STATE
CA
ZIP
95765-1229
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CONTRACT INFORMATION
CONTRACT TERM EXPIRATION ODOMETER EXPIRATION DATE
Months: 24 Mileage: 24,000 98,802 04/10/26
CONTRACT PURCHASE PRICE CONTRACT PURCHASE DATE DEDUCTIBLE
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$ 2,400.00 04/10/2024 In-Network: $0 / Out-of-Network: $200
LIENHOLDER
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You authorize the lienholder, its successors, and assigns to: (1) be listed as joint payee and receive any refund in the event that this Contract is cancelled, (2) cancel this
Contract in the event that You default in Your obligation to such lienholder and (3) be listed as sole payee on all repossessions of the Covered Vehicle.
NAME
ADDRESS
C O CITY STATE ZIP
The Term of this Contract begins on the date of the purchase of this Contract (“the Contract Purchase Date”) and at the Current Odometer mileage stated above. This coverage
ends with any of the following, whichever occurs first: (1) When the mileage of the Covered Vehicle, as measured from the Current Odometer mileage as shown above, reaches
the mileage limit for the plan selected, or (2) when the time limit for the term selected expires as measured from the Vehicle Purchase Date, (3) when the aggregate total of
benefits paid or payable under this Contract exceeds the limit of Our liability of this Contract, or (4) when this Contract is cancelled by You, Us or the Lienholder. The term of this
Contract may be inclusive of the manufacturer’s warranty period.
I have read and understand this document. I understand that the above information is subject to verification and that the coverage may be rejected or the terms of coverage
may be modified if any of the above information is incorrect or if the vehicle described above is ineligible for the term, coverage, or deductible applied for. The purchase of this
Contract is not required to either purchase or obtain financing for the vehicle.
carvana.sign N/A
Customer Signature Co-Customer Signature
04/10/2024
Contract Purchase Date Signature of Selling Dealership Representative
You may contact the Administrator during normal business hours at the
following number or address: SilverRock Automotive, Inc
PTO (SR-CV-50St) 2024 v1 P.O. Box 29087, Phoenix, AZ 85038-9087 • (866) 628-3905 Page 1 of 18
PowerTrain
CONTRACT NUMBER
DEFINITIONS
(a) “We”, “Us”, “Our”, “Provider” and “Administrator” means “SilverRock Automotive, Inc.” in all states except California, Florida, and Massachusetts. This Contract is between
Us and the Customer named herein.
(b) “Covered Part” means an item defined as a Covered Part in the Coverage Information section below.
(c) “EV Battery Failure” means that event causing degradation to the ability of either the High-Voltage Battery or individual High-Voltage Battery cell(s) to hold adequate
charge measured by the manufacturer’s capacity allowance. The measurement method used to determine the High-Voltage Battery capacity, and the decision of whether to
repair, replace, or provide reconditioned, remanufactured, or used parts, and the condition of any such replaced, reconditioned, remanufactured, or used parts, are at the
sole discretion of the Administrator.
(d) “Breakdown” or “Mechanical Breakdown” means an EV Battery Failure and/or event caused by the total failure of any Covered Part to work as it was designed to work in
normal service, including a total failure resulting from wear and tear or ordinary use. Please refer to the wording under the section captioned EXCLUSIONS – WHAT THIS
VEHICLE SERVICE CONTRACT DOES NOT COVER for a listing of conditions under which a Covered Part failure and/or an EV Battery Failure is not considered a Mechanical
Breakdown.
(e) “High-Voltage Battery” means a lithium-ion (or other similar composition) high-voltage battery used to store energy in order to drive the motor powering Your plug-in
hybrid or all-electric vehicle.
(f) “High-Voltage Battery Cell” means a device consisting of one or more electrically connected electrochemical cells which is designed to receive, store, and deliver electric
energy.
(g) “In-Network Deductible” means the amount that must be paid by You to an In-Network Repair Facility per repair visit. The In-Network Deductible is zero dollars
($0.00).
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(h) “In-Network Repair Facility” means a repair facility in Provider’s repair facility network. To find out if Your repair facility is an In-Network Repair Facility, please contact
the Administrator at (866) 628-3905. The determination of In-Network status is made in the sole discretion of the Administrator.
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(i) “Out-of-Network Deductible” means the amount that must be paid by You to an Out-of-Network Repair Facility per repair visit. The Out-of-Network Deductible is two
hundred dollars ($200.00).
(j) “Out-of-Network Repair Facility” means a repair facility that is not in Provider’s repair facility network. To find out if Your repair facility is an Out-of-Network Repair
Facility, please contact the Administrator at (866) 628-3905. The determination of the Out-of-Network status is made in the sole discretion of the Administrator.
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YOUR OBLIGATIONS
(a) All maintenance and servicing, including oil and oil filter changes, must be followed as recommended by the Covered Vehicle’s manufacturer. You are responsible for
maintaining correct levels and types of fuels, lubricants and coolants. You must keep and make available verifiable signed service/purchase receipts which show that this
maintenance has been performed within the time and mileage limits required. In addition, if You perform Your own maintenance, itemized receipts will be required.
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(b) You or Your licensed repair facility are required to obtain an Administrator’s authorization number prior to beginning any repair covered by this Contract.
(c) You are responsible for paying the deductible indicated for each repair visit caused by a covered Mechanical Breakdown(s).
(d) You are responsible for authorizing and paying for any teardown or diagnosis time needed to determine if the Covered Vehicle has a covered Breakdown. In the event
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that the Covered Vehicle requires teardown for diagnosis, the repair facility will need to contact the Administrator prior to beginning teardown. If it is subsequently
determined that the repair is needed due to a covered Breakdown, then We will pay for this part of the repair. If the failure is not a covered Mechanical Breakdown, then
You are responsible for this charge.
OUR OBLIGATIONS
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If a covered Mechanical Breakdown of the Covered Vehicle occurs during the term of this Contract, We will:
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(a) Pay You or the repairer, for repair or replacement, as the Administrator deems appropriate, of the Covered Part(s) which caused the Mechanical Breakdown if You have
met Your obligations as described in this Contract and if the Breakdown is not excluded under the section captioned EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT
DOES NOT COVER. Replacement parts can be of like kind and quality, which may include parts not manufactured by the original equipment manufacturer. This may
include the use of new, reconditioned, remanufactured or used parts as determined by the Administrator.
(b) Reimburse You for a rental car at the rate of up to $30.00 for every eight (8) hours (or additional portion thereof) of labor time required to complete the repair. Required
labor time is determined from the national repair manual in use by the repair facility. To receive rental benefits, You must supply Us with Your receipt from a licensed
rental agency within ninety (90) days. The limit on this reimbursement is up to thirty dollars ($30.00) per day for up to a maximum of three hundred dollars ($300.00) per
Mechanical Breakdown or series of Breakdowns related in time or cause. The Administrator is not responsible for rental costs incurred due to delays in the repair process
caused by the repair facility.
(c) Reimburse You for additional receipted motel and restaurant expenses up to seventy-five dollars ($75.00) per day for a maximum of three (3) days due to the occurrence
of a covered Breakdown more than one-hundred (100) miles from Your home which results in a repair facility keeping the Covered Vehicle overnight. You must supply Us
with Your receipts within ninety (90) days.
FOR EMERGENCY ROADSIDE ASSISTANCE – CALL TOLL FREE (888) 300-8607

(a) Towing. Limit of one hundred dollars ($100.00) per incident or failure related in time or cause. No other transportation costs are provided by this Contract.
(b) Gasoline and fluids. An emergency supply will be provided when an immediate need arises. Limit of one hundred dollars ($100.00) per occurrence. You are responsible
for cost of fluids delivered.
(c) Flat tire assistance. Removal and replacement with Your provided spare. Limit of one hundred dollars ($100.00) per occurrence.
(d) Lock-out assistance. Service will provide for a locksmith to gain entry to the Covered Vehicle if the keys are locked inside. Limit of one hundred dollars ($100.00) per
occurrence.
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(e) Battery jump start. A jump start will be provided when an immediate need arises due to a drained battery. Limit of one hundred dollars ($100.00) per occurrence.
WHAT TO DO IF YOU HAVE A MECHANICAL BREAKDOWN

In the event of a Mechanical Breakdown, follow this step-by-step procedure:
(1) Use all reasonable means to protect the Covered Vehicle from further damage. This may require You to stop the Covered Vehicle, turn off the engine, and have the
Covered Vehicle towed.
(2) Instruct Your repair facility to contact the Administrator Toll Free at (866) 628-3905 for instructions before any repairs are started on the Covered Vehicle. All repair
work must be performed by a licensed repair facility.
(3) Furnish the repair facility or Administrator with such information as this Contract may reasonably require. This includes receipts for car rental charges, receipts for towing
or emergency road service, and signed repair orders (indicating dates and mileage) as required by this Contract.
(4) If the Covered Vehicle requires an emergency repair outside of the Administrator’s normal business hours, You must follow all Contract guidelines and retain any replaced
parts for the Administrator’s inspection. You must contact the Administrator the next business day for instructions on submitting the claim. For an emergency repair to a
Covered Part Your claim will not be denied solely for lack of prior authorization.
(5) Absent prior written approval by the Administrator, all claim documentation must be received by the Administrator within ninety (90) days of the claim authorization
date.
DEALER’S WARRANTY WRAP COVERAGE

If the Selling Dealership shown on Page 1 of this Contract sold the Covered Vehicle to You with a 100 Day/4,189 Mile Limited Warranty, then this Contract will cover repairs on
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all assemblies and parts covered by and not otherwise excluded by the Covered Vehicle’s 100 Day/4,189 Mile Limited Warranty for the entire Coverage Term (as that term is
defined in the 100 DAY/4,189 Mile Limited Warranty) indicated in the Covered Vehicle’s 100 Day/4,189 Mile Limited Warranty. For the avoidance of doubt, this benefit can be
used to cover any deductible amounts due under the terms of the Covered Vehicle’s 100 Day/4,189 Mile Limited Warranty. This Dealer’s Warranty Wrap Coverage is not subject
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to a deductible, is capped at a maximum limit of liability of $150.00 per covered claim and is separate from and in addition to any other coverages available under the terms
of this Contract. If You have a Mechanical Breakdown (as defined herein) during the Coverage Term of the Covered Vehicle’s 100 Day/4,189 Mile Limited Warranty, please
follow the steps indicated above in the section captioned WHAT TO DO IF YOU HAVE A MECHANICAL BREAKDOWN. The Administrator may require documents pertaining to
the Covered Vehicle’s 100 Day/4,189 Mile Limited Warranty and any claims arising thereunder in order to process Your claim under the terms of this Contract. Failure to
provide those documents requested could result in a denial of Your claim under the terms of this Contract. Dealer’s warranty wrap coverage is secondary to all benefits
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available under any applicable seller/dealer warranty, guarantee, or any other benefits that may be available from any other warranty, guarantee, or the like.
COVERAGE INFORMATION
The following is a list of Covered Parts under this Contract. For convenience, Covered Parts are listed next to the vehicle systems to which they are related. The
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Vehicle Systems listed are not Covered Parts. Unless specifically listed as covered, seals and gaskets in any system listed are not Covered Parts.
Vehicle Systems: Covered Parts
Cylinder block and heads and all internal lubricated parts; head gasket; harmonic balancer; timing gear, chain and belt; timing cover; timing belt
tensioner; camshaft and bearings; crankshaft and bearings; connecting rod and bearings; piston; piston pin, ring, and circlip; rocker arm; valve lifters;
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Engine:
valve spring; intake and exhaust manifolds; valve covers; oil pump; oil pan; engine mounts; turbocharger; supercharger. Loss of compression through
gradual failure of rings or valves is not covered.
Transmission case and all internal lubricated parts; torque converter; flex plate; vacuum modulator; transmission mounts; spider gears; valve body;
Transmission:
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transmission control solenoid; external transmission cooler; and transmission pan.
Drive axle housing and all internal lubricated parts; drive shafts; axle bearings; universal joints; and constant velocity joints unless failure was caused by
Drive Axle(s):
neglected, torn, cracked or perforated constant velocity joint boot. Constant velocity joint boots are not covered under any circumstances.
Transfer Case: Transfer case and all internal lubricated parts.
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EV/Hybrid: High voltage battery; drive motor / generator; invertor; on-board charger.
Other:
EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT DOES NOT COVER

This Contract provides no benefits or coverage, and We have no obligation under this Contract for:
(a) A Breakdown caused by lack of customary, proper, or manufacturer’s specified maintenance.
(b) A Breakdown caused by improper types or quantities of or contamination or lack of proper fuels, fluids, coolants, refrigerants or lubricants, including a Breakdown
caused by a failure to replace seals or gaskets in a timely manner.
(c) A Breakdown caused by towing a trailer, another vehicle or any other object unless the Covered Vehicle is equipped for this use as recommended by the manufacturer.
(d) Repair of any parts during a covered repair which are not necessary to the completion of the covered repair. Such replacement is considered betterment and is not
covered by this Contract.
(e) A Breakdown which occurred prior to Your purchase of the Covered Vehicle that would have been obvious and apparent if that component was inspected at time of
purchase.
(f) A Breakdown caused by or involving modifications or additions to the Covered Vehicle unless those modifications or additions were performed or recommended by
the manufacturer.
(g) A Breakdown caused by or involving off-roading, misuse, abuse, lift kits, lowering kits, oversize or undersize tires, racing components, racing or any form of
competition.
(h) Any repair which is covered by the vehicle manufacturer, a repair shop or part supplier under warranty, or any seller/dealer warrant(ies), except that this exclusion does
not apply to the coverage expressly provided in the DEALER’S WARRANTY WRAP COVERAGE section.
(i) Costs or other damages caused by the failure of or to a part not listed as a Covered Part(s).
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CONTRACT NUMBER
(j) Damage to the Covered Vehicle caused by continued Covered Vehicle operation after the failure of a Covered Part(s).
(k) Any liability, cost or damages You incur or may incur to any third parties other than for Administrator approved repair or replacement of Covered Parts which caused a
Mechanical Breakdown.
(l) A Breakdown caused by overheating, rust, corrosion, restricted oil or coolant passages, restricted filters or physical damage.
(m) A Breakdown caused by collision, fire, electrical fire or meltdown, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, flood or
acts of the public enemy or any government authority, or for any hazard insurable under standard physical damage insurance policies whether or not such insurance is in
force respecting the Covered Vehicle.
(n) A Breakdown not occurring in the United States or Canada.
(o) Loss of use, loss of time, lost profits or savings, inconvenience, commercial loss, or other incidental or consequential damages or loss that results from a Breakdown.
(p) Liability for damage to property, or for injury to or death of any person arising out of the operation, maintenance or use of the Covered Vehicle whether or not related
to a Breakdown.
(q) Any cost or other benefit for which the manufacturer has announced its responsibility through any means including public recalls or factory service bulletins.
(r) Any part not covered by, or excluded by the Covered Vehicle’s original manufacturer’s warranty.
(s) Repair or replacement of any Covered Part if a Breakdown has not occurred or if the wear on that Covered Part has not exceeded the field tolerances allowed by the
manufacturer.
(t) Odometer Failure. If Your odometer fails, or for any reason does not record the actual mileage of the Covered Vehicle after Contract Purchase Date and You do not have it repaired
and the mileage certified within thirty (30) days of failure date, then Coverage is excluded.
(u)A Breakdown resulting from Commercial Use of the Covered Vehicle. As used in this Contract, “Commercial Use” means the Covered Vehicle is used for business, deliveries,
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construction, or commercial hauling; the Covered Vehicle is used as a postal vehicle, taxi, police, emergency, or other commercial-use vehicle; the Covered Vehicle is equipped to or
used to plow snow; You rent or lease the Covered Vehicle to someone else; You are using or have used or modified the Covered Vehicle in a manner which is not recommended by the
Covered Vehicle’s manufacturer.
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(v) Any loss arising out of the unauthorized access or use of any system, software, hardware, or firmware, or any modification, reprogramming, destruction, or deletion of data or
software by any means.
(w) EV chargers/plug accessories used to charge plug-in hybrid or fully electric vehicles.
(x) Improper charging as defined by the manufacturer.
(y) In-home service is not provided and the costs of transporting the product, for service or repairs are not provided by this Contract.
CANCELLATION REFUNDS
Purchase Price.
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If You request a cancellation:
(a) Within the first thirty (30) days after the Contract Purchase Date and have filed no claim, then You shall receive a refund or credit to Your account of the full Contract
(b) After the first thirty (30) days from the Contract Purchase Date or have filed a claim, then You shall receive a pro-rata refund, calculated as the lesser of: (a) the ratio of the
term remaining to the original term covered, or (b) the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase Price, less claims paid.
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The Contract Term for cancellation purposes will be based on the date You purchased the Contract and the date the Contract would expire, and the mileage on the date You
purchased the Contract and the mileage at which the Contract would expire. A fifty dollar ($50.00) cancellation fee shall be deducted from the partial refund.
(c) Requesting a refund. You, or Your Lienholder, may cancel this Contract by submitting a written request of cancellation to Administrator. The completed written request
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must be signed by You and returned to Administrator with a copy of this Contract. The cancellation documents may be mailed to P.O. Box 29087, Phoenix, AZ 85038-9087 or
e-mailed to cancellations@silverrockinc.com. All requests must be received by Administrator within thirty (30) days of requested cancellation effective date. Notification to cancel
shall start only upon Administrator’s receipt of Your complete cancellation documentation. Administrator is the party responsible for honoring cancellation requests. If You cancel
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this Contract and do not receive a refund, please notify BlueShore Insurance.
Note: The right to cancel this Contract is transferable to a subsequent holder of this Contract; however, such right is limited to receiving a partial refund.
OUR RIGHT TO CANCEL THIS CONTRACT

We reserve the right to cancel this Contract and will not pay for a Mechanical Breakdown under the following circumstances:
(a) Your odometer fails, or for any reason does not record the actual mileage of the Covered Vehicle after Purchase Date and You do not have it repaired and the mileage
certified within thirty (30) days of failure date.
(b) The Covered Vehicle is used for business, deliveries, construction, or commercial hauling; the Covered Vehicle is used as a postal vehicle, taxi, police, or other
emergency vehicle; You rent or lease the Covered Vehicle to someone else; the Covered Vehicle is equipped to or used to plow snow; You are using or have used or modified
the Covered Vehicle in a manner which is not recommended by the vehicle manufacturer.
(c)Misrepresentation or Fraud. We may, at any time, cancel this Contract for any material misrepresentation or fraud by You.
(d) Non-Payment. You fail to pay all of the consideration and amounts due under this Contract, for any reason.
(e)Any other reason, if not otherwise prohibited by law. We may, at any time, cancel this Contract for any other reason not prohibited by law.
If We cancel this Contract for any reason listed herein, You shall be entitled to a pro rata refund, calculated in the same manner as is described in subsection (b) of the Section
titled CANCELLATION REFUNDS.
HOW THIS CONTRACT MAY BE TRANSFERRED

(a) You may transfer this Contract within 30 days of the date of sale or transfer of the Covered Vehicle to a new owner. This provision is only available if You are the first
Contract Holder. This Contract may not be transferred to any entity or individual in the business of selling or leasing motor vehicles. You must provide the new owner with
copies of all receipts as listed under “YOUR OBLIGATIONS”. In the event the Covered Vehicle is a total loss or repossessed, Your rights and obligations under this Contract
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CONTRACT NUMBER
immediately transfer to the Lienholder, if any. Transfer will be effective when new owner receives a transfer confirmation letter from the Administrator.
(b) To transfer this Contract, You must submit the following information to the Administrator at the contact information below:
(1) Completed Transfer Request form, which can be obtained by contacting the Administrator, including any required supporting documentation
AND
(2) Fifty dollar ($50.00) transfer fee made payable to the Administrator.
(c) In the event of Your death, the benefits of this Service Contract will be available to Your spouse, domestic partner, or legal representative. Please reach out to the
Administrator at the contact information described below for further instruction.
OTHER IMPORTANT CONTRACT PROVISIONS

(a) The aggregate total of Our liability for all benefits paid or payable during the term of this Contract shall not exceed the actual cash value of the Covered Vehicle at time of
Contract purchase. Our limit of liability for any Breakdown or series of Breakdowns related in time or cause shall not exceed the actual cash value of the Covered Vehicle
according to current National Auto Dealers Association (N.A.D.A.) standards at the time of Breakdown. If the N.A.D.A. standards for the Covered Vehicle are not available or
widely recognized in Your geographic area, the Administrator may use another market retail valuation method.
(b) This Contract contains the complete agreement between You and Us and is not valid unless signed by the Customer.
(c) This Contract will terminate when You sell the Covered Vehicle unless transferred as provided in the Transfer Section or when this Contract is cancelled as outlined in the
Cancellation Section or when the Covered Vehicle reaches the time or mileage limitation.
(d) Coverage afforded under this Contract is not guaranteed by Your state’s property and casualty guaranty association.
(e) You agree that We may use the information We collect about You for lawful business purposes, including, without limitation, to analyze trends and to otherwise administer
this Contract; and You further agree that We may share data about You for any lawful business purpose, including with Our affiliates who may use it to offer You new products
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or improve the services offered.
(f) If any provision of this Contract or later written modification of this Contract (if any) is determined to be void or otherwise unenforceable, in whole or in part, the remainder
of the Contract shall remain enforceable and in full force and effect, except as noted above.
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(g) Notwithstanding anything to the contrary contained herein, You may cancel this Contract if You return the Covered Vehicle, and You may cancel this Contract if the
Covered Vehicle is sold, lost, stolen, or destroyed.
SUBROGATION
After You receive any benefits under this Contract, We are entitled to all Your rights of recovery against any manufacturer, repairer or other party who may be responsible
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to You for the Costs covered by this Contract or for any other payment made by Us. If We ask, You agree to help Us enforce these rights. You also agree to cooperate and
help Us in any other matter concerning this Contract.
DISPUTE RESOLUTION
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(a) Complaint Process: If You have a complaint with Our services under this Contract, please contact Customer Service at (888) 418-1212.
(b) Arbitration: READ THIS PROVISION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
To the fullest extent permissible under applicable law, at Your or Our election, You and We will resolve any disputes arising out of or relating to this contract, whether
arising in contract, tort, pursuant to statute, in equity, or otherwise, through binding and final arbitration instead of through court proceedings. This includes disputes
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between or among You and Us, Our parent companies, subsidiaries, affiliates, predecessors, and successors, any purchaser, assignee, or servicer of this contract, all officers,
directors, agents, and employees of any of the foregoing, and any other person or entity acting on Your behalf, with respect to the contract, or making a claim directly, on
behalf of, or through You. This also includes any dispute relating to the validity, enforceability, interpretation, or scope of this provision, the arbitrability of any claim or
dispute, or other gateway issues of arbitrability, which shall be exclusively resolved by the arbitrator.
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Any arbitration shall be administered by the American Arbitration Association (“AAA”) (its rules available online at www.adr.org). If AAA is unable, unwilling, or ceases to be the
administrator, either party may choose a substitute administrator subject to the other’s approval, which may not be unreasonably withheld.
Claims shall be resolved by a single arbitrator in accordance with (i) the Federal Arbitration Act (the “FAA”), to the exclusion of any state law inconsistent with the FAA; (ii) the
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selected arbitration provider’s rules and procedures in effect at the time the claim is filed; and (iii) this provision. In the event of any inconsistency between the provider’s rules
and this provision, this provision shall prevail. THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING EXCEPT AS MAY BE PROVIDED BY THE FAA.
CLAIMS SHALL BE SUBMITTED TO ARBITRATION ON AN INDIVIDUAL BASIS ONLY. If any party elects arbitration with respect to a claim, neither You nor We will have the right to
litigate that claim in court, to arbitrate any claims on a class or representative basis, to join or consolidate a claim in arbitration with any claim of any other person or entity, or
to seek relief on behalf of any person or entity not a party to the arbitration. However, if it is determined that, notwithstanding the foregoing, the FAA, and applicable law, You
have a non-waivable right to seek a public injunction, to act as a private attorney general, or to assert a claim in a representative capacity, You may pursue such relief in court,
but all other claims and prayers for relief must be adjudicated in arbitration first.
Additionally, We will not elect arbitration of any claim You file in small claims court or your state’s equivalent court, so long as the claim is individual and pending only in that
court.
The Arbitration provisions of this contract will survive, and the parties retain the right to enforce such provisions, despite Your full payment under the contracts; the
termination of the contracts; Your or Our sale, assignment or transfer of the contracts; and to the extent permitted by law Your or Our bankruptcy.
You have the right to reject this provision for the next thirty (30) days, by sending a signed Rejection Notice by email to arbitrationagreement@silverrockinc.com or by
certified mail to SilverRock, Attn: Legal, 1720 W. Rio Salado Pkwy, Tempe, AZ 85281. Rejection of this provision will not affect any other aspect of this contract.
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CONTRACT NUMBER
STATE SPECIFIC REQUIREMENTS

INSURANCE IN CERTAIN STATES
The obligations of the Provider under this Contract issued in the states identified below in this paragraph are guaranteed under a reimbursement insurance policy issued to
the Provider by BlueShore Insurance Company (the “Insurance Company”), 1720 W. Rio Salado Pkwy, Tempe, Arizona 85281, Tel. 877-864-2873. If a claim is not provided by
the Provider within sixty (60) days after all claims requirements have been satisfied according to the terms of this Contract, You, the Contract Holder, may file a claim for
reimbursement directly with the Insurance Company. The reimbursement insurance described above applies to Contracts issued only in the following states: Alabama Arizona,
Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan,
Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode
Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming. In every other state, the obligations of the Provider under this Contract are
backed by the full faith and credit of the Provider and are not guaranteed by a reimbursement insurance policy.
ALABAMA
Bullet point (a) of the section captioned CANCELLATION REFUNDS is amended to add the following:
A cancellation fee will not be charged. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the
return of the Contract.
Bullet point (b) of the section captioned CANCELLATION REFUNDS is amended to the following:
The cancellation fee is twenty-five dollars ($25.00). No claims will be deducted from the refund amount.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is amended to add the following:
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If We cancel this Contract, We shall mail a written notice to You at Your last known address contained in Our records at least five (5) days prior to cancellation by Us. Prior
notice is not required if the reason for cancellation is nonpayment of the Contract Purchase Price or material misrepresentation by You to Us in relation to the Covered
Vehicle or its use. The notice shall state the effective date of the cancellation and the reason for the cancellation. No claims will be deducted from any refund amount.
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The section captioned DISPUTE RESOLUTION is amended to add the following:
(c) The laws of Alabama govern all matters arising out of or relating to this Contract and all transactions contemplated by the Contract, including, without limitation, the
validity, interpretation, construction, performance, and enforcement of the Contract.
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ALASKA
A ten percent (10%) per month penalty, based on the Contract Purchase Price, will be added to a refund that is not paid or credited within forty-five (45) days after the return
of the Contract.
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Bullet point (b) of the section captioned CANCELLATION REFUNDS is amended to add the following:
A ten percent (10%) per month penalty, based on the unearned pro rata Contract Purchase Price, will be added to a refund that is not paid or credited within forty-five (45)
days after the return of the Contract. The cancellation fee shall not exceed the lesser of seven- and one-half percent (7.5%) of the unearned Contract Purchase Price paid or
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fifty ($50.00) dollars.
Notwithstanding anything to the contrary, We may only cancel this Contract for nonpayment, Your conviction of a crime having as one of its elements an act increasing a
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hazard covered by this Contract, Our discovery of a fraud or material misrepresentation by You or Your representative in obtaining this Contract or by You in pursuing a
claim under this Contract, Our discovery of a grossly negligent act or omission by You that substantially increases the hazards covered by this Contract, physical changes in
the property covered by this Contract that result in the property becoming ineligible for coverage under this Contract; or a substantial breach of duties by You related to the
Covered Vehicle. A ten percent (10%) per month penalty, based on the unearned pro rata Contract Purchase Price, will be added to refund that is not paid or credited within
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forty-five (45) days after the return of the Contract. If We cancel, We will mail written notice of cancellation stating the effective date and reason for cancellation at the last
known address for You contained in Our records at least five (5) days before cancellation by Us. If We Cancel, no cancellation fee will be charged.
ARIZONA
The cancellation fee described under bullet point (b) of the section captioned CANCELLATION REFUNDS is redefined as “administrative fee.” The administrative fee that We
will charge and retain under bullet point (b) of CANCELLATION REFUNDS will not exceed the lesser of fifty ($50.00) or ten percent (10%) of the Contract Purchase Price. In
no event may the administrative fee exceed the amount of the refund due to You or the Lienholder.
The section captioned EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT DOES NOT COVER is amended to add the following:
(z) No exclusion shall apply to pre-existing conditions if such conditions were known or should reasonably have been known by Us or the Selling Dealership.
We may not cancel or void this Contract for preexisting conditions that were known or that reasonably should have been known by Us or the Selling Dealership, acts by Us
or Our assignees or subcontractors, prior use or unlawful acts relating to this Contract, or misrepresentations by Us or the Selling Dealer
However, notwithstanding anything to the contrary contained herein, We will not cancel or void coverage due to any of the following: the Covered Vehicle’s ineligibility for this
Contract, pre-existing conditions, prior use or unlawful acts relating to the Covered Vehicle, a misrepresentation by Us, Our subcontractors, acts or omissions of Us, Our assignees
or subcontractors for their failure to provide correct information or their failure to perform the services or repairs provided in a timely, competent and workmanlike manner.
Bullet point (b) of the section captioned DISPUTE RESOLUTION is amended to add the following:
Arbitration cannot be an absolute dispute remedy and both parties must agree to arbitration. This arbitration provision does not prohibit an Arizona resident from
following the process to resolve complaints under the provisions of A.R.S. § 20-1095.09, Unfair Trade Practice as outlined by the Arizona Department of Insurance and
Financial Institutions. To learn more about this process, You may contact the Arizona Department of Insurance and Financial Institutions at 100 N. 15th Ave., Suite 261,
Phoenix, AZ 85007-2630, Attn: Consumer Protection. You may directly file any complaint with the D.I.F.I. against a Service Company issuing an approved Service Contract
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CONTRACT NUMBER
under the provisions of A.R.S. §§ 20-1095.04 and/or 20-1095.09 by contracting the Consumer Protection Division of the A.D.I.F.I. at 602-364-2499 or at difi.az.gov.
ARKANSAS
No claims will be deducted from any pro rata refund amount.
The section captioned CANCELLATION REFUNDS is deleted in its entirety and replaced with the following:
If You request a cancellation:
(a) Within thirty (30) days of Your purchase of this Contract, and have not incurred or filed any claim, then You will receive a refund of the full Contract Purchase Price.
(b) At any other time or after You have incurred or filed a claim, then You shall receive a pro-rata refund of the Contract Purchase Price paid less an administrative fee of fifty
dollars ($50.00) that We will charge and retain. The pro rata refund of the paid Contract Purchase Price for the unexpired term will be calculated as the lesser of: (a) of the
ratio of the term remaining to the original term covered, or (b) of the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase Price.
The Contract Term for cancellation purposes will be based on the date You purchased the Contract and the date the Contract would expire, and the mileage on the date
You purchased the Contract and the mileage at which the Contract would expire.
The section captioned OTHER IMPORTANT CONTRACT PROVISIONS is amended to add the following:
(h) Notwithstanding anything to the contrary contained herein, no claim payment will be reduced due to depreciation of parts.
CALIFORNIA
The section captioned LIENHOLDER on the first page is deleted it its entirety and replaced by:
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You authorize the Lienholder, its successors, and assigns to: (1) be listed as joint payee and receive any refund in the event that this Contract is cancelled, and (2) be listed as
sole payee on all repossessions of the Covered Vehicle.
The following is added to the first page:
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This is not a contract for insurance.
The section beginning with “The Term of this Contract” on the first page is deleted in its entirety and replaced by:
The Term of this Contract begins on the date of the purchase of this Contract (“the Contract Purchase Date”) and at the Current Odometer mileage stated above. This
coverage ends with any of the following, whichever occurs first: (1) When the mileage of the Covered Vehicle, as measured from the Current Odometer mileage as shown
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above, reaches the mileage limit for the plan selected, or (2) when the time limit for the term selected expires as measured from the Vehicle Purchase Date, (3) when the
aggregate total of benefits paid or payable under this Contract exceeds the limit of Our liability of this Contract, or (4) when this Contract is cancelled by You or Us. The term
of this Contract may be inclusive of the manufacturer’s warranty period.
Bullet point (a) and (d) of the section captioned DEFINITIONS is deleted in its entirety and replaced with the following:
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(a) “We”, “Us”, “Our”, and “Obligor” means “SilverRock Automotive, Inc dba SILVERROCK AUTOMOTIVE INSURANCE SOLUTIONS”, the Administrator named in the Contract.
This Contract is between Us and the Customer named herein. Our License Number is 0L29654.
(d) “Breakdown” or “Mechanical Breakdown” means an EV Battery Failure and/or event caused by an operational or structural failure due to a defect in materials or
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workmanship or due to normal wear and tear of any Covered Part. Please refer to the wording under the section captioned EXCLUSIONS – WHAT THIS VEHICLE SERVICE
CONTRACT DOES NOT COVER for a listing of conditions under which a Covered Part failure and/or an EV Battery Failure is not considered a Mechanical Breakdown. THIS IS
NOT A MECHANICAL BREAKDOWN INSURANCE POLICY.
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The section captioned “FOR EMERGENCY ROADSIDE ASSISTANCE – CALL TOLL FREE (888) 300-8607” is deleted in its entirety and replaced by:
ROADSIDE ASSISTANCE SERVICES REIMBURSEMENT
You are eligible for reimbursement on the services listed below up to a limit of one hundred dollars ($100.00) per occurrence.
(a) Towing reimbursement. Reimbursement for towing. Limit of one hundred dollars ($100.00) per incident or failure related in time or cause. No other transportation
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costs are provided by this Contract.
(b) Gasoline and fluids reimbursement. Reimbursement for the delivery cost of gasoline and fluids. Limit of one hundred dollars ($100.00) per occurrence. You are
responsible for the cost of fluids delivered.
(c) Flat tire assistance reimbursement. Reimbursement for the removal and replacement with Your provided spare. Limit of one hundred dollars ($100.00) per occurrence.
(d) Lock-out assistance reimbursement. Reimbursement for a locksmith to gain entry to the Covered Vehicle if the keys are locked inside. Limit of one hundred dollars
($100.00) per occurrence.
(e) Battery jump start reimbursement. Reimbursement for a jump start when an immediate need arises due to a drained battery. Limit of one hundred dollars ($100.00)
per occurrence.
For reimbursement consideration, Your vehicle service contract must be active and only applies to the vehicle listed herein. You will be reimbursed up to one hundred
dollars ($100.00) per occurrence for qualified roadside assistance services as provided for above. To submit for reimbursement, please fill out the form at
Forms.SilverRockHelp.com and submit to ClaimReimbursement@SilverRockInc.com.
Bullet point (a) of the section captioned YOUR OBLIGATIONS is amended to add the following:
The Selling Dealership will make available the Covered Vehicle’s manual, which will detail maintenance requirements. If You did not receive a copy of the Covered
Vehicle’s manual when You purchased the Covered Vehicle, please contact the manufacturer, Selling Dealership or Obligor for assistance obtaining a copy.
Bullet point (a) of the section captioned EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT DOES NOT COVER is amended to add the following:
However, a claim will not be denied solely on the basis of Your inability to provide evidence to Our satisfaction that maintenance services have been performed.
Bullet point (e) of the section captioned EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT DOES NOT COVER is deleted in its entirety and in replaced with:
(e) A Breakdown which occurred prior to Your purchase of the Covered Vehicle that would have been obvious and
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CONTRACT NUMBER
apparent if that component was inspected at time of purchase.

(a) You may cancel this Contract at any time. You may begin the process of cancellation of this Contract by providing a signed and dated written request to the
Administrator as indicated above. The Contract Term for cancellation purposes will be based on the date and mileage when You purchased the Contract and the date and
mileage when the Contract would expire.
(b) Full Refund. You are entitled to a full refund if: (1) You contact and provide a written notice of cancellation to the Administrator within the first sixty (60) days after
the Contract Purchase Date, and (2) if You have not filed a claim against the Contract.
(c) Prorated Refund. You are entitled to a prorated refund:
(1) if You (i) contact and provide a written notice of cancellation to the Administrator within the first sixty (60) days after the Contract Purchase Date, and (ii) have
filed a claim against the Contract or
(2) if You contact and provide a written notice of cancellation to the Administrator as indicated above at any time after sixty (60) days after the Contract Purchase
Date. From such refund, a cancellation fee shall be deducted from the calculated prorated refund, and such cancellation fee shall be the lesser of: (a) ten percent
(10%) of the Contract Price, or (b) twenty-five dollars ($25.00).
In either (1) or (2), if this Contract is cancelled by You, then the prorated refund will be calculated as the lesser of: (a) the ratio of the term remaining to the original
term covered, or (b) the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase Price.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is deleted in its entirety and replaced with the following:
We reserve the right to cancel this Contract and will not pay for a Breakdown if:
(a) Within Sixty (60) Days. We cancel this Contract for any reason within sixty (60) days of the date this Contract was sold to You, provided that all of the following
conditions have been met: (a) We shall mail notice of cancellation to You at the last known address You provided to Us, postmarked before the sixty first (61st) day after
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this Contract was sold to You, (b) You shall be provided with a full refund equal to the Contract Purchase Price within thirty (30) days of the date of cancellation; provided
however, if We have paid a claim on Your behalf or have advised in writing that We will pay a claim on Your behalf, then such refund shall be prorated based the lesser of:
(a) the ratio of the term remaining to the original term covered, or (b) the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase
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Price, less the amount of any claims paid prior to cancellation, (c) this Contract shall cease to be valid no less than five (5) days after the postmark date of the cancellation
notice, and (d) the cancellation notice shall state the specific grounds for cancellation.
(b) Non-Payment. You fail to pay all of the consideration and amounts due under this Contract, which includes but is not limited to instances in which the Covered Vehicle
is repossess for non-payment by the Covered Vehicle’s Lienholder, for any reason, provided that all of the following conditions have been met: (a) We shall mail notice of
cancellation to You at the last known address You provided to Us, (b) as described herein, any refund due to You shall be paid by Us to You within thirty (30) days of the
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date of cancellation, (c) this Contract shall cease to be valid no less than five (5) days after the postmark date of the cancellation notice, and (d) the cancellation notice
shall state the grounds for cancellation.
(c) Material Misrepresentation or Fraud. We may, at any time, cancel this Contract for any material misrepresentation or fraud by You, provided that all of the following
conditions have been met: (1) notice of cancellation shall have been mailed to You, (2) a prorated refund of the Contract Purchase Price stated on the Contract shall have
been paid to You within thirty (30) days of the date of cancellation, and (3) the cancellation notice shall have stated the specific nature of Your misrepresentation.
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If We cancel this Contract for non-payment, misrepresentation, or fraud, You shall be provided with a full refund. However, if We have paid a claim or advised You in writing
that We will pay a claim, We will provide a prorated refund based upon the ratio of the Contract Term remaining to the original Contract Term covered, less the amount of
any claims paid prior to cancellation.
We, the Obligor, are the party responsible for honoring cancellation requests. If You cancel this Contract and do not receive a refund from the Selling Dealership or Us,
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please notify BlueShore Insurance Company.
We shall be obligated for any claim properly reported to Us if such claim is: (i) reported prior to the effective date of cancellation, and (ii) is covered by this Contract (for the
purpose hereof, You shall have been deemed to have reported a claim if You have completed the first step required under this Contract for reporting a claim).
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The sectioned captioned HOW THIS CONTRACT MAY BE TRANSFERRED is amended to add the following:
In the event the Covered Vehicle is a total loss or repossessed, the Obligor may cancel this Contract and provide the refund to the Lienholder, if any.
The section captioned INSURANCE IN CERTAIN STATES is amended to add the following:
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Performance to You under this Contract is guaranteed by a California approved insurance company. You may file a claim with this insurance company if any promise made
in the Contract has been denied or has not been honored within sixty (60) days after your request. The name and address of the insurance company is: BlueShore
Insurance Company, 1720 W. Rio Salado Pkwy, Tempe, Arizona 85281 (877) 864-2873. If You are not satisfied with the insurance company’s response, You may contact the
California Department of Insurance at 1-800-927-4357 or access the department’s Internet Web site (www.insurance.ca.gov).
Bullet point (a) of the section captioned OTHER IMPORTANT CONTRACT PROVISIONS is deleted in its entirety and replaced with the following:
(a) The aggregate total of Our liability for all benefits paid or payable during the term of this Contract shall not exceed the actual cash value of the Covered Vehicle at time of
Contract purchase. Our limit of liability for any Breakdown or series of Breakdowns related in time or cause shall not exceed the actual cash value of the Covered Vehicle according
to current National Auto Dealers Association (N.A.D.A.) standards immediately prior to the Breakdown. If the N.A.D.A. standards for the Covered Vehicle are not available or
widely recognized in Your geographic area, the Administrator may use another market retail valuation method.
The section captioned Dispute Resolution is amended to add the following:

(c) To the extent not in conflict with the Dispute Resolution section above and not otherwise preempted by the FAA, the section above captioned Dispute Resolution is
supplemented as follows: Any controversy or claim arising out of or relating to this Contract, or a breach hereof, shall be settled by arbitration according to the California
Arbitration Act. You and Us shall each pay a pro rata share of the expenses and fees of the neutral arbitrator, together with other expenses of the arbitration incurred or
approved by the neutral arbitrator, not including counsel fees, witness fees or other expenses incurred by You or Us for Our individual benefit. In the event You are
indigent, all fees and costs charged to or assessed, exclusive of arbitrator fees, shall be waived. You will not be required to pay any fees and costs, including, but not
limited to, the fees and costs of the arbitrator, provider organization, attorney, or witness(es) incurred by Us in the event You do not prevail in the arbitration. Judgment
upon the Arbitrator’s award may be entered in any court having jurisdiction thereof. The arbitrators shall not have the power to commit errors of law or legal reasoning,
and the award may be vacated or corrected on appeal to a court of competent jurisdiction for any such error. You must notify the Administrator in writing of Your intent
to seek arbitration at the following address: SilverRock Automotive, Inc., Attn: Legal, 1720 W. Rio Salado Pkwy, Tempe, AZ 85281.
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CONTRACT NUMBER
COLORADO
The policy number for BlueShore Insurance Company is #102.
CONNECTICUT
The section captioned WHAT TO DO IF YOU HAVE A MECHANICAL BREAKDOWN is amended as follows:
Notwithstanding anything to the contrary contained herein, if this Contract is for less than one (1) year, then this Contract’s term is automatically extended while the
Covered Vehicle is being repaired pursuant the terms of this Contract.

We are required to make reasonable efforts with You to resolve disputes regarding this Contract. If We cannot reach an agreement, You may file a written complaint with
the State of Connecticut Insurance Department, which may be mailed to: State of Connecticut, Insurance Department, PO Box 816, Hartford, CT, 06142-0816, Attention:
Consumer Affairs. Written complaints must describe the dispute, the price of the product and cost of repair, and include a copy of this Contract.
DELAWARE
None
DISTRICT OF COLUMBIA
A ten percent (10%) per month penalty will be added to a refund that is not paid or credited within forty-five (45) days after the cancellation of the Contract.
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The cancellation fee shall not exceed the lesser of ten percent (10%) of the Contract Purchase Price paid or fifty ($50.00) dollars.
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If We cancel, We will mail a written notice stating the effective date and reason for cancellation to You at the last known address on file for You maintained by Us at least five (5)
days before cancellation by Us; except, that prior notice shall not be required if the reason for cancellation is nonpayment of the Contract Purchase Price, a material
misrepresentation by You to Us, or a substantial breach of duties by You relating to the Covered Vehicle or its use.
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FLORIDA
The rate charged for this Contract is not subject to regulation by the Florida Office of Insurance Regulation. The Florida license number of the licensed service agreement
company providing this Contract to You is 30847.
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Bullet point (a) of DEFINITIONS is deleted and replaced by the following:
“WE”, “US”, “OUR”, AND “ADMINISTRATOR” MEAN SILVERROCK AUTOMOTIVE OF FLORIDA, INC., WHICH IS
LICENSED BY THE FLORIDA OFFICE OF INSURANCE REGULATION (“OIR”) UNDER LICENSE NUMBER 30847. THE RATE
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CHARGED FOR THIS CONTRACT IS NOT SUBJECT TO REGULATION BY THE OIR. THIS CONTRACT IS BETWEEN US AND
THE CONTRACT HOLDER(S) NAMED HEREIN.
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The footer of every page of this Contract is deleted in its entirety and replaced with the following:
You may contact the Administrator during normal business hours at the following number or address: SilverRock Automotive of Florida, Inc. P.O. Box 29087, Phoenix, AZ 85038-
9087 • (866) 628-3905.
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Every reference to SilverRock Automotive, Inc. contained herein is deleted and replaced with SilverRock Automotive of Florida, Inc.
If You request cancellation:
(a) Within the first thirty (30) days after the Contract Purchase Date and have filed no claim, then You shall receive a refund or credit to Your account of the full Contract
Purchase Price.
(b) Within the first sixty (60) days after the Contract Purchase Date, then You shall receive a refund or credit to Your account of the full Contract Purchase Price less the
amount of any claims paid. We will also charge and retain a cancellation fee which will be the lesser of fifty dollars ($50.00) or five percent (5%) of the Contract Purchase Price
paid.
(c) After the first sixty (60) days from the Contract Purchase Date, then You shall receive a partial refund, calculated as the lesser of: (a) ninety percent (90%) of the ratio of the
term remaining to the original term covered, or (b) ninety percent (90%) of the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase
Price, less the amount of any claims paid. The Contract Term for cancellation purposes will be based on the date You purchased the Contract and the date the Contract would
expire, and the mileage on the date You purchased the Contract and the mileage at which the Contract would expire.
(d) Requesting a refund. You, or Your Lienholder, may cancel this Contract by submitting a completed Cancellation Request Form to Obligor. This form can be obtained by
contacting customer service at (866) 628-3905. The completed form should be mailed to PO Box 29087 Phoenix, AZ 85038-9087 or e-mailed to
cancellations@silverrockinc.com. Include a copy of Contract with Cancellation Request Form. All requests must be received by Obligor within thirty (30) days of requested
cancellation effective date. Notification to cancel shall start only upon Our receipt of Your completed cancellation documentation. Administrator is the party responsible for
honoring cancellation requests. We will provide Your refund within forty-five (45) days from the date of Administrator’s receipt of Your cancellation documents.
In the event that You request cancellation of this Contract and the claim previously filed remains open and pending, then You agree that We reserve the right to retain its best
estimate of the remaining cost associated with such claim until such time as such claim is fully adjudicated. If the actual cost of the claim is less than the Our estimate of such
claim, then We will refund such amount as soon as is commercially reasonable. If the actual cost of the claim is greater than Our estimate of such claim, then You agree to
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CONTRACT NUMBER
refund to Us such amount within thirty (30) days of Our notice to You of the final adjudication of the claim.
By entering into this Contract You agree that: (i) You grant Us permission to contact the Selling Dealership regarding cancellation of this Contract; (ii) Selling Dealership is
permitted to contact You regarding cancellation of this Contract; (iii) You further grant Us the authority to take any other action which may be necessary or legally required to
accomplish the purposes of the foregoing with regard to Your requested cancellation of this Contract.
We reserve the right to cancel this Contract and will not pay for a Mechanical Breakdown if:
(a) There was a material misrepresentation or fraud at the time of the purchase of the vehicle service Contract.
(b) You have failed to maintain the Covered Vehicle as prescribed by the Covered Vehicle's manufacturer.
(c) Your odometer fails, or for any reason does not record the actual mileage of the Covered Vehicle after Purchase Date and You do not have it repaired and the mileage
certified within thirty (30) days of failure date.
(d) You have failed to pay the Contract Purchase Price. If You fail to pay the Contract Purchase Price, We will provide You notice of cancellation by certified mail. In the event
the Contract is cancelled by Us, then We will refund a prorated amount as described above based upon one hundred percent (100%) of the partial refund amount. The partial
refund amount will be calculated as the lesser of: (a) one-hundred percent (100%) of the ratio of the term remaining to the original term covered, or (b) one-hundred percent
(100%) of the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase Price, less the amount of any claims paid. The Contract Term for
cancellation purposes will be based on the date You purchased the Contract and the date the Contract would expire, and the mileage on the date You purchased the Contract
and the mileage at which the Contract would expire. We are the party responsible for honoring cancellation requests. If You cancel this Contract and do not receive a refund
from Us, please notify BlueShore Insurance Company, whose address is found in the section captioned INSURANCE IN CERTAIN STATES
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Bullet point (a) (2) of the section captioned HOW THIS CONTRACT MAY BE TRANSFERRED is deleted and replaced with the following:
(2) Forty dollars ($40.00) made payable to the Administrator
GEORGIA
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(h) This is not a contract of insurance.
Bullet point (b) of the section captioned DISPUTE RESOLUTION is amended as follows:
Any arbitration shall be nonbinding. YOU AND WE AGREE THAT ANY DISPUTE, SHALL TAKE PLACE ONLY ON AN INDIVIDUAL BASIS. YOU AND WE AGREE TO WAIVE THE
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RIGHT TO: (1) A TRIAL BY JURY; (2) PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING, EITHER AS A CLASS REPRESENTATIVE, CLASS MEMBER OR CLASS OPPONENT;
OR (3) JOIN OR CONSOLIDATE YOUR CLAIM(S) WITH CLAIMS OF ANY OTHER PERSON. THIS PARAGRAPH DOES NOT APPLY TO ANY LAWSUIT FILED AGAINST US IN COURT BY
A STATE OR FEDERAL GOVERNMENT AGENCY EVEN WHEN SUCH AGENCY IS SEEKING RELIEF ON BEHALF OF A CLASS THAT INCLUDES YOU.
TO THE EXTENT EITHER PARTY IS PERMITTED BY LAW TO PROCEED WITH A CLASS ACTION OR REPRESENTATIVE ACTION AGAINST THE OTHER, THE PARTIES AGREE THAT: (I)
THE PREVAILING PARTY SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS’ FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION (NOT
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WITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT); AND (II) THE PARTY WHO INITIATES OR PARTICIPATES AS A MEMBER OF THE CLASS WILL NOT SUBMIT A
CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTION.
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If You or the Lienholder request a cancellation:
(a) Within the first thirty (30) days after the Contract Purchase Date, then You shall receive a refund or credit to Your account of the full Contract Purchase Price, less any
claims paid. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of this Contract.
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(b) After the first thirty (30) days from the Contract Purchase Date, then You shall receive a pro-rata Refund, calculated as the lesser of: (a) the ratio of the term remaining to
the original term covered, or (b) the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase Price, less claims paid. The Contract Term
for cancellation purposes will be based on the date You purchased the Contract and the date the Contract would expire, and the mileage on the date You purchased the Contract
and the mileage at which the Contract would expire. A cancellation fee of the lesser of fifty dollars ($50.00) or ten percent (10%) of the unearned pro rata Contract Purchase
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Price shall be deducted from the partial refund.
(c) Requesting a refund. You, or the Lienholder, may cancel this Contract by submitting a written request of cancellation to Administrator. The completed written request
must be signed by You and returned to Administrator. The cancellation documents may be mailed to P.O. Box 29087, Phoenix, AZ 85038-9087 or e-mailed to
cancellations@silverrockinc.com. All requests must be received by Administrator within thirty (30) days of requested cancellation effective date. Notification to cancel shall start
only upon Administrator’s receipt of Your complete cancellation documentation. Administrator is the party responsible for honoring cancellation requests. If You cancel this
Contract and do not receive a refund, please notify BlueShore Insurance Company.
The Lienholder may only cancel the Contract for nonpayment due to repossession, theft, or total loss of the Covered Vehicle.
(a) Fraud. You commit any acts of fraud as regards this Contract, in any way.
(b) Failure to Pay Consideration. Your failure to pay all of the consideration and amounts due under this Contract, for any reason.
(c) Material Misrepresentations. Your material misrepresentations as regards this Contract, of any type, including, but not limited to, whether the Covered Vehicle is
used for business, deliveries, construction, or commercial hauling; the Covered Vehicle is used as a postal vehicle, taxi, police, or other emergency vehicle; You rent or
lease the Covered Vehicle to someone else; the Covered Vehicle is equipped to or used to plow snow; You are using or have used or modified the Covered Vehicle in a
manner which is not recommended by the Covered Vehicle’s manufacturer; or whether the odometer, for any reason does not record the actual mileage of the Covered
Vehicle after the Purchase Date.
In the event the Contract is cancelled by Us, then We will provide a pro-rata refund calculated in the same manner as is described in subsection (b) of the Section titled
CANCELLATION REFUNDS.
HAWAII
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CONTRACT NUMBER
A ten percent (10%) per month penalty will be added to a refund that is not paid or credited within forty-five (45) days after the return of the Contract. The right to void this
Contract is not transferrable and shall apply only to the original Contract Holder(s) upon the term and conditions in this Contract and consistent with Hawaii law.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is amended as follows:
Upon cancellation by Us, We shall, at least five (5) days prior to cancellation, mail to You at Your last known address, a written prior notice of cancellation that states the
effective date of the cancellation; provided that prior notice shall not be required if cancellation is for: (1) Nonpayment; (2) A material misrepresentation by You to Us; or
(3) A substantial breach of Your duties under Contract, relating to a covered product or its use.
IDAHO
The section captioned CANCELLATION REFUNDS is amended as follows:
No claims will be deducted from any refund amount.
No claims will be deducted from any refund amount.
(h) Coverage afforded under this motor vehicle service contract is not guaranteed by the Idaho insurance guaranty association.
ILLINOIS
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(a) You are allowed to cancel this Contract. If You elect cancellation, then We may charge a cancellation fee. This Contract may be cancelled within thirty (30) days after its
purchase if no service has been provided, and a full refund of the Contract Purchase Price will be paid to You, or the Lienholder, as applicable. This Contract may be
cancelled at any other time, and you will be paid a pro rata refund of the Contract Purchase Price for the unexpired term of the Contract based on the number of elapsed
months or miles, less the cancellation fee and the value of any serviced received. The cancellation fee is the lesser of fifty dollars ($50.00) or ten percent (10%) of the
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Contract Purchase Price. In order to cancel this Contract, You must submit a written request of cancellation to Administrator. The completed written request must be
signed by You and returned to Administrator with a copy of this Contract. The cancellation documents may be mailed to P.O. Box 29087, Phoenix, AZ 85038-9087 or e-
mailed to cancellations@silverrockinc.com. All requests must be received by Administrator within thirty (30) days of requested cancellation effective date. Notification to
cancel shall start only upon Administrator’s receipt of Your complete cancellation documentation. Administrator is the party responsible for honoring cancellation
requests. If You cancel this Contract and do not receive a refund, please notify BlueShore Insurance.
INDIANA
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The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is amended to provide as follows:
The pro rata refund of the Contract Purchase Price for the unexpired term of the Contract will be based on the number of elapsed months or miles, less the cancellation fee
and the value of any service received, which will be paid to You. The cancellation fee is the lesser of fifty dollars ($50.00) or ten percent (10%) of the Contract Purchase Price.
Bullet point (e) of the section captioned EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT DOES NOT COVER is deleted and replaced with the following:
(e) A Breakdown which occurred prior to Your purchase of the Covered Vehicle that was known by You at time of purchase.
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The section captioned OTHER IMPORTANT CONTRACT PROVISION is amended to add the following:
(i) This service contract is not insurance and is not subject to Indiana insurance law.
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Bullet point (b) of the section captioned Dispute Resolution is amended to add the following:
Arbitration shall only be required upon mutual agreement by Us and You and shall take place in Your county of residence or other mutually agreed upon location. The
arbitrator shall be mutually agreed upon by Us and You. For information regarding arbitration and the rules applicable thereto You may contact the American Arbitration
Association at 800-778-7879.
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Any dispute that arises with respect to this Contract shall be resolved in accordance with the laws of the State of Indiana.
The section captioned INSURANCE IN OTHER STATES is amended to add the following:
(a) In return for Your payment for this Contract and subject to its terms, You will be provided with the protection described herein. Our obligation to perform under this
Contract is insured by BlueShore Insurance Company, 1720 W. Rio Salado Pkwy, Tempe, Arizona 85281 (877) 864-2873. If We fail to perform or make payment due under
Contract within sixty (60) days after You request the performance or payment, You may request the performance or payment directly from BlueShore Insurance Company,
including any applicable requirement under the service contract that the provider refund any part of the cost of the service contract upon cancellation of the service
contract.
IOWA
Under bullet point (a) of the section captioned OUR OBLIGATIONS, if in order to fulfill Our obligations under this Contract We require the use of used parts in the repair of the
Covered Vehicle We will obtain Your prior written authorization unless any rebuilt parts comply with all of the following criteria as applicable:
The parts have been dismantled and reconstructed as necessary.
(1) All of the internal and external parts have been cleaned and made free from rust and corrosion.
(2) All impaired, defective, or substantially worn parts have been restored to a sound condition or replaced with new, rebuilt, or unimpaired used parts.
(3) All rewinding or machining or other necessary operations have been performed.
(4) The rebuilt parts have been put in working condition, using, as minimum standards, the manufacturer’s performance specifications in existence when the parts were
originally manufactured if those specifications are publicly available.

The administrative fee that We will charge and retain under bullet point (b) of the section captioned CANCELLATION REFUNDS will not exceed the lesser of fifty dollars
($50.00) or ten percent (10%) of the Contract Purchase Price. If you cancel pursuant to bullet point (a) and your refund is not paid or credited within thirty (30) days of the
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CONTRACT NUMBER
return of the Contract, a ten percent (10%) penalty shall be added each month to the amount of the refund not paid.
If We cancel this Contract, We will mail a written notice to You stating the effective date and reason for cancellation at least fifteen (15) days before the date of
termination. Prior notice is not required if the reason for cancellation is nonpayment, a material misrepresentation by You to Us or Our Administrator, or a substantial
breach of duties by You relating to the Covered Vehicle or its use.
(h) You may address questions regarding this Contract to the Iowa Insurance Commissioner at the following address: Iowa Insurance Division, 1963 Bell Avenue, Suite 100,
Des Moines, Iowa 50315.
A claim against BlueShore Insurance Company shall also include a claim for return of any refund due.
KANSAS
Bullet point (d) of the section captioned FOR EMERGENCY ROADSIDE ASSISTANCE – CALL TOLL FREE (888) 300-8607 is deleted in its entirety.
KENTUCKY
None
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LOUISIANA
(h) This motor vehicle service contract is not insurance and is not regulated by the Department of Insurance. Any concerns or complaints regarding this motor vehicle service
contract may be directed to the attorney general.
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A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after return of this Contract to Us.
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If We cancel, We will mail a written notice to You, the Contract Holder, at the last known address contained in Our records for You at least fifteen (15) days prior to cancellation
by Us, the Provider. Prior notice is not required if the reason for cancellation is nonpayment, a material misrepresentation by You to Us, or a substantial breach of duties by
You relating to the covered product or its use. The written notice shall state the effective date of the cancellation and the reason for the cancellation.
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OUR OBLIGATIONS ARE GUARANTEED UNDER A SERVICE CONTRCT REIMBURSEMENT INSURANCE POLICY. In return or Your payment for this Contract and subject to its terms,
You will be provided with the protection described herein. Our obligations to perform under this Service Contract are insured by BlueShore Insurance Company 1720 W. Rio
Salado Pkwy, Tempe, Arizona 85281, (877) 864-2873. In the event that We fail to pay any covered claim within sixty (60) days after proof of loss has been filed, You may make
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a direct claim to the insurer at the address shown above.
MAINE
The section captioned CANCELLATION REFUNDS is amended to add the following:
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(c) Any cancellation fee imposed will be equal to ten percent (10%) of the Contract Purchase Price or fifty dollars ($50.00), whichever is less. Any refund owed will include
any sales tax required pursuant to state law. A monthly penalty equal to ten percent (10%) of the Contract Purchase Price outstanding must be added to a refund that is not
paid or credited within forty-five (45) days after Your cancellation pursuant to bullet point (a).
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We shall mail any notice of cancellation to You at Your last known address at least fifteen (15) days prior to cancellation by Us. The notice shall state the effective date of
cancellation and reason.
MARYLAND
Bullet point (a) under CANCELLATION REFUNDS is amended as follows:
We will provide Your refund within forty-five (45) days from the date of Our receipt of Your cancellation notice. A ten percent (10%) penalty per month, based on the value of
Contract Purchase Price, shall be added to a refund that is not paid or credited within forty-five (45) days of Our receipt of Your cancellation notice.
In return for this Contract and subject to its terms, You will be provided the protection described herein. The contractor’s obligation to perform under this agreement is
insured by BlueShore Insurance Company, 1720 W. Rio Salado Pkwy, Tempe, Arizona 85281 (877) 864‐2873. You may file a claim with the insurance company upon failure of
the obligor to pay any claim or make any refund or consideration due within 60 days after the proof is filed with the obligor.
(h) This Contract is extended automatically when We fail to perform the services under the service contract. The service contract does not terminate until the services are
provided in accordance with the terms of this Contract.

(c) Governing Law. Any dispute that arises with respect to this Contract shall be resolved in accordance with the laws of the State of Maryland.
MASSACHUSETTS
PowerTrain
CONTRACT NUMBER
The section captioned DEFINITIONS is amended as follows:

(a) “We”, “Us”, “Our” means the Selling Dealership shown in the declarations. This Contract is between Us and the Customer named herein.
(k) “Administrator” means “SilverRock Automotive, Inc”.
MICHIGAN
None
MINNESOTA
Bullet point (a) of the section captioned CANCELLATION REFUNDS is amended as follows:
A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of the Contract.
We shall mail any notice of cancellation to You at Your last known address at least fifteen (15) days prior to cancellation by Us. The notice shall state the effective date of
cancellation and reason. Five (5) days’ notice is required if the reason for cancellation is nonpayment, a material misrepresentation by You to Us, or a substantial breach of
Your duties relating to the Covered Vehicle or its use.
The section captioned EXCLUSIONS-WHAT THIS SERVICE CONTRACT DOES NOT COVER is amended to add the following:
(z) This Contract excludes and does not provide coverage for consequential damages or preexisting conditions.
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(c) This Contract is deemed to have been made in Minnesota for purposes of Arbitration.
MISSISSIPPI
The section captioned OTHER IMPORTANT PROVISIONS is amended to add the following:
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(i) This is not an insurance policy.
A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within 45 days after return.
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The last sentence of bullet point (b) of the section captioned CANCELLATION REFUNDS is deleted in its entirety and replaced with the following:
A cancellation fee that is the lesser of fifty dollars ($50.00) or ten percent (10%) of the Contract Purchase Price will be deducted from the partial refund.
The sectioned captioned OUR RIGHT TO CANCEL THIS CONTRACT is deleted in its entirety and replaced with the following:
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(a) A substantial breach of Your duties related to the Covered Vehicle or its use.
(b) Misrepresentation or Fraud. We may, at any time, cancel this Contract for any material misrepresentation or fraud by You.
(c) Non-Payment. You fail to pay all of the consideration and amounts due under this Contract, for any reason.
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If We cancel this Contract for any reason listed herein, You shall be entitled to a pro rata refund, calculated in the same manner as is described in subsection (b) of the Section
titled CANCELLATION REFUNDS
Bullet point (b) of the section captioned DISPUTE RESOLUTION is deleted in its entirety.
MISSOURI
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(a) You may return this Contract to Us within the first thirty (30) days of the Contract Purchase Date. If no claim has been made under the Contract, and the Contract is
returned, the Contract is void and We shall refund to You the full Contract Purchase Price. A ten percent (10%) penalty of the amount outstanding per month shall be added
to a refund that is not paid within forty-five (45) days of return of the Contract to Us. If a claim has been made under the Contract during the first thirty (30) days and the
Contract is returned, We shall refund to You the full Contract Purchase Price less any claims that have been paid. The first thirty (30) days’ time period shall apply only to
the original Contract purchaser.
(b) Subsequent to the first thirty (30) day time period, You may cancel the Contract at any time and We shall refund to You one hundred percent (100%) of the unearned
pro rata Contract Purchase Price, less claims paid. A reasonable administrative fee of fifty dollars ($50.00) shall be charged by Us and deducted from Your refund. We shall
mail a written notice to You within forty-five (45) days of the date of termination.
(c) You may cancel this Contract by providing a signed and dated written request to Us.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is amended to provide as follows:
In the event the Contract is cancelled by Us, We will refund a prorated amount as described in subsection (b) of the Section titled CANCELLATION REFUNDS. The Obligor is
the party responsible for honoring cancellation requests.
(i) This Contract is not an insurance contract.
A claim against a BlueShore Insurance Company shall also include a claim for return of any refund due.
MONTANA
If We cancel, We will mail written notice stating the effective date and reason for cancellation to You at the last known address found in Our files at least five (5) days prior
PowerTrain
CONTRACT NUMBER
to cancellation. Prior notice is not required if We cancel for nonpayment, a material misrepresentation by You to Us, or Your substantial breach of duties related to the
Covered Vehicle or its use.
NEBRASKA
(c) Arbitration shall only be required upon mutual agreement by Us and You.
NEVADA
(a) If You have had seventy (70) days of continuous coverage under this Contract, We may not cancel this Contract before the expiration of the term of this Contract or one (1)
year after the effective date, whichever occurs first, except on any of the following grounds: (a) Failure by You to pay an amount when due; (b) Conviction of the holder of a
crime which results in an increase in the service required under this Contract; (c) Discovery of fraud or material misrepresentation by the holder in obtaining this Contract,
or in presenting a claim (d) Discovery of: (i) An act or omission by You which occurred after the effective date of this Contract and which substantially and materially increases
the service required under this Contract; or (ii) A violation by You of any condition of this Contract which occurred after the effective date of this Contract and which
substantially and materially increases the service required under this Contract; or (e) A material change in nature or extent of the required service or repair to be substantially
and materially increased beyond that contemplated at the time that the Contract was sold.
(b) If We cancel this Contract, such cancellation will become effective fifteen (15) days after the notice of cancellation is mailed to You or at such later date as expressly
indicated in the notice. No cancellation fee will be charged if We cancel this Contract.
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A refund will be made within forty-five (45) days after You return this Contract to Us. If We fail to refund Your payment within that time, We will pay You a penalty of ten
percent (10%) of the Contract Purchase Price for each thirty (30)-day period or portion thereof that the refund and any accrued penalties remain unpaid.
Bullet point (b) of the section captioned CANCELLATION REFUNDS is amended as follows:
This cancellation fee of twenty-five dollars ($25.00) is for staff time processing, telephone, postage, mailing, and supplies, as applicable. No cancellation fee will be charged
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if We cancel. No claims will be deducted from any refund amounts owed.
Bullet point (b) (2) of the section captioned HOW THIS CONTRACT MAY BE TRANSFERRED is deleted in its entirety and replaced by the following:
(2) Twenty-five dollars ($25.00) transfer fee made payable to the Administrator. This transfer fee is for staff time processing, telephone, postage, mailing, and supplies. In
the event the Covered Vehicle is a total loss or repossessed, Your rights and obligations under this Contract immediately transfer to the Lienholder, if any. You must
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provide new owner with copies of all receipts as listed under “YOUR OBLIGATIONS”.
(h) This Contract is non-renewable.
(i) If You are not satisfied with the manner in which We handle a claim on the Contract, You may contact the Commissioner by use of the toll-free number of the Division,
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(888) 872-3234.
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THIS SERVICE CONTRACT IS NOT INSURANCE.
NEW HAMPSHIRE
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The cancellation fee shall be ten percent (10%) of the Contract Purchase Price or fifty dollars ($50.00), whichever is less, and claims will not be deducted from any refunds.
The section captioned OUR RIGHT TO CANCEL is amended as follows:

Claims will not be deducted from any refunds.
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(h) In the event You do not receive satisfaction under this Contract, You may contact the New Hampshire insurance department at (800) 852-3416 or in writing to 21 South
Fruit Street, Suite 14, Concord, NH 03301.

(c) Any civil action or any alternative dispute resolution procedure brought in connection with this Contract shall be brought in New Hampshire. In the event You do not
receive satisfaction under this Contract, You may contact the New Hampshire Insurance Department, 211 South Fruit Street, Suite 14, Concord, NH 03301 800-852-3416.
Arbitration shall be subject to RSA 542.
NEW JERSEY
If We cancel this Contract, We will mail a written notice to You at Your last known address, at least five (5) days prior to the effective date of the cancellation, containing
the reason for the cancellation and the effective date of the cancellation. A written notice will not be required if the reason for cancellation is nonpayment, a material
misrepresentation or omission, or a substantial breach of contractual obligations concerning the Covered Vehicle or its use.
If you return this Contract within the first thirty (30) days after the Contract Purchase Date and have not filed a claim, then You shall receive a full refund of the Contract
Purchase Price within forty-five (45) days of cancellation. We will also pay a ten percent (10%) per month penalty, based upon the Contract Purchase Price, if the refund or
credit is not completed within forty-five (45) days of cancellation of this Contract.
The section captioned CANCELLATION REFUNDS is amended to the following:
PowerTrain
CONTRACT NUMBER
The right to cancel this Contract is transferable to a subsequent holder of this Contract.
The section captioned EXCLUSIONS-WHAT THIS SERVICE CONTRACT DOES NOT COVER is amended to add the following:
(z) This Contract excludes and does not provide coverage for consequential damages or preexisting conditions.
NEW MEXICO
The section captioned YOUR OBLIGATIONS is amended to add the following:
(e) The maintenance and servicing recommended by the Covered Vehicle’s manufacturer may be found in the Covered Vehicle’s owner’s manual.
A ten percent (10%) penalty, based upon the Contract Purchase Price, per thirty (30) day period or portion thereof shall be added to a refund that is not paid or credited
within sixty (60) days from the date of Administrator’s receipt of Your cancellation documents.
Bullet point (b) of the section captioned CANCELLATION REFUNDS is amended as follows:
The cancellation fee shall not exceed the lesser of fifty dollars ($50.00) or ten percent (10%) of the Contract Purchase Price. If We cancel, We will not charge an administrative
fee.
If We cancel the Contract, We shall mail a written notice of cancellation stating the effective date and reason for cancellation to You at the last known address before the
fifteenth (15th) day preceding the effective date of cancellation.
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If this Contract has been in effect for at least seventy (70) days, it may not be cancelled by Us before the expiration of the agreed term or one (1) year after the effective
date, whichever occurs first, unless (1) You fail to pay for the Contract; (2) You are convicted of a crime that results in an increase in the service required under the Contract;
(3) there is fraud or material misrepresentation by You in obtaining the Contract or in presenting a claim for service; or (4) there is an act or omission by You or a violation
by You of any condition that We discover occurring after the effective date of the Contract that substantially and materially increases the service required under the Contract.
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NEW YORK
A ten percent (10%) penalty per month shall be added to a refund that is not made within thirty (30) days of return of the Contract to Us.
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If We cancel the Contract, We shall mail a written notice of cancellation stating the effective date and reason for cancellation to You at the last known address before the
fifteenth (15th) day preceding the effective date of cancellation. Written notice is not required if the reason for cancellation is nonpayment, a material misrepresentation,
or a substantial breach of duties by You relating the Covered Vehicle or its use.
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The section captioned YOUR OBLIGATIONS is amended as follows:
(e) If You are entitled to an extension of the Contract Term for any portion of the period of time when the Covered Vehicle is in a repair facility, You are required to:
1) maintain records and receipts evidencing the time that the Covered Vehicle was in the repair facility; and
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2) notify the Administrator of the additional time You believe that you are entitled to.
Notwithstanding anything to the contrary contained herein, the Contract Term shall be extended by any time during which covered repair services are not available to You
due to a war, invasion, strike, fire, flood, or other natural disaster.
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NORTH CAROLINA
(h) Purchase of this Contract is not required either to purchase or to obtain financing for a motor vehicle.
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Bullet point (b) under CANCELLATION REFUNDS is amended as follows:
A cancellation fee of the lesser of ten percent (10%) of the pro rata refund or fifty dollars ($50.00) shall be deducted from the pro rata refund.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is amended to delete bullet point (e).
The following sentence is deleted from the section captioned HOW THIS CONTRACT MAY BE TRANSFERRED:
“This provision is only available if You are the first Contract Holder.”
NORTH DAKOTA
None
OHIO
None
OKLAHOMA
Bullet point (a) of the section captioned DEFINITIONS is deleted in its entirety and replaced with the following:
(a) “We”, “Us”, “Our”, “Obligor” and “Administrator” means “SilverRock Automotive, Inc”. This Contract is between Us and the Customer named herein.
The last sentence of bullet point (b) of the section captioned CANCELLATION REFUNDS is deleted and replaced with the following:
A cancellation fee of ten percent (10%) of the partial refund or fifty dollars ($50.00), whichever is less, shall be deducted from the partial refund.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is amended to include the following:
PowerTrain
CONTRACT NUMBER
If We cancel this Contract for any reason listed herein, You shall be entitled to a refund of one hundred percent (100%) of the unearned pro rata purchase price of this Contract,
less the amount of any claims paid, less a cancellation fee of ten percent (10%) of the partial refund or fifty dollars ($50.00), whichever is less.
(h) This is not an insurance contract. Coverage afforded under this Contract is not guaranteed by the Oklahoma Insurance Guaranty Association.
(i) Our Oklahoma Identification Number is 508646571.
OREGON
The following language is added to the section OTHER IMPORTANT CONTRACT PROVISIONS:
(h) SilverRock Automotive, Inc. is the obligor under this Contract.
Arbitration shall only be required upon mutual agreement by Us and You to submit any controversy or claim arising out of or relating to this Contract, or a breach hereof,
to binding arbitration in Oregon and shall be resolved in accordance with the laws of the state of Oregon.
The section captions INSURANCE IN CERTAIN STATES is amended to add the following:
The Insurance Company shall not terminate its reimbursement insurance policy until a notice of termination has been mailed or delivered to the Director of the
Department of Consumer and Business Services at least thirty (30) days prior to the date of any termination.
PENNSYLVANIA
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None
RHODE ISLAND
None
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SOUTH CAROLINA
If We cancel this Contract, We will mail a written notice to You at Your last known address contained in Our records at least fifteen (15) days prior to cancellation by Us. The
notice will state the effective date and reason for cancellation. Prior notice is not required if the reason for cancellation a material misrepresentation by You to Us, or a
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substantial breach of duties by You relating to the Covered Vehicle or its use.
A ten percent (10%) penalty per month will be added to a refund that is not paid or credited within forty-five (45) days after the return of this Contract to Us.
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A claim against a BlueShore Insurance Company shall also include a claim for return of any refund due.
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(h) In the event of a dispute with Us, You may contact the South Carolina Department of Insurance, at Capitol Center, 1201 Main Street, Ste. 1000, Columbia, South Carolina
29201 or by phone at (800) 768-3467.
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SOUTH DAKOTA
None
TENNESSEE
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None
TEXAS
Bullet point (a) of the section captioned DEFINITIONS is amended to include the following:
Texas license numbers SCP(a) – 251 and SCP – 693.
You may request a cancellation at any time. If You request a cancellation:
(a) Within the first thirty (30) days after the Contract Purchase Date, then You shall receive a refund or credit to Your account of the full Contract Purchase Price, less claims
paid.
(b) After the first thirty (30) days from the Contract Purchase Date, then You shall receive a Pro-Rata Refund, calculated as the lesser of: (a) the ratio of the term remaining to
the original term covered, or (b) the ratio of the miles remaining to the original miles covered, multiplied by the Contract Purchase Price, less claims paid. The Contract Term
for cancellation purposes will be based on the date You purchased the Contract and the date the Contract would expire, and the mileage on the date You purchased the Contract
and the mileage at which the Contract would expire. A fifty dollars ($50.00) cancellation fee shall be deducted from the Partial Refund.
(c) Requesting a refund. You, or Your Lienholder, may cancel this Contract by submitting a written request of cancellation to Administrator. The completed written request
must be signed by You and returned to Administrator with a copy of this Contract. The cancellation documents may be mailed to P.O. Box 29087, Phoenix, AZ 85038-9087
or e-mailed to cancellations@silverrockinc.com. All requests must be received by Administrator within thirty (30) days of requested cancellation effective date. Notification to
cancel shall start only upon Administrator’s receipt of Your complete cancellation documentation. Administrator is the party responsible for honoring cancellation requests. If
You cancel this Contract and do not receive a refund, please notify BlueShore Insurance. If We do not pay Your refund or credit Your account before the forty-sixth (46th) day
after the date notice of cancellation is received by Us, then We shall pay to You a penalty equal to ten percent (10%) of the amount outstanding for each month that an
amount remains outstanding; further, this penalty is in addition to the above-described full or prorated Contract Purchase Price refund. By entering into this Contract You
agree that: (i) You grant Us permission to contact the Selling Dealership regarding cancellation of this Contract; (ii) Selling Dealership is permitted to contact You regarding
cancellation of this Contract; (iii) You further grant Us the authority to take any other action which may be necessary or legally required to accomplish the purposes of the
PowerTrain
CONTRACT NUMBER
foregoing with regard to Your requested cancellation of this Contract.

We may cancel this Contract by mailing to You a written notice of cancellation to Your last known address according to Our records, provided such notice of cancellation
shall (i) be mailed before the fifth (5th) day preceding the effective date of the cancellation, (ii) state the effective date of the cancellation, and (iii) state the reason for the
cancellation. Notwithstanding the foregoing, We shall not provide prior notice of cancellation if this Contract is cancelled because of: (1) Your nonpayment of the
consideration for this Contract; (2) Your fraud or a material misrepresentation to Us; or (3) Your substantial breach of a duty relating to any Covered Vehicle or its use. Upon
such cancellation by Us, You will be entitled to a prorated refund of the Contract Purchase Price reflecting a refund calculation based upon the lesser of: (1) the ratio of the
term remaining to the original term covered, or (2) the ratio of the miles remaining to the original miles covered, either of which will be decreased by the amount of any
claims We paid under this Contract; also, no cancellation fee will be charged.
You may file a claim and apply for reimbursement directly to BlueShore Insurance Company either: (a) in the event that a covered service is not provided by Us before the
sixty-first (61st) day after proof of loss was duly submitted to Us, or (b) in the event that a refund or credit was not paid before the forty-sixth (46th) day after the date on
which the Contract was cancelled as described herein. This Contract is regulated in Texas by the Texas Department of Licensing and Regulation (“Texas Department”). Texas
residents may contact the Texas Department with questions or complaints at: P.O. Box 12157, Austin, TX 78711, (800) 803-9202, (512) 463-6599.
UTAH
The section captioned WHAT TO DO IF YOU HAVE A MECHANICAL BREAKDOWN is amended to add the following:
If claim documentation is received outside of the ninety (90) day timeframe, the contract holder must provide proof that it was not reasonably possible to give the notice or
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file the proof of loss within the timeframe and that notice was given or proof of loss was filed as soon as reasonably possible.
The section captioned OUR RIGHT TO CANCEL THIS CONTRACT is deleted and replaced by the following:
(a) Less than sixty (60) days after the Effective Date, We may cancel this Contract at any time for any reason if this Contract has not been previously renewed and if this
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Contract has been in effect for less than sixty (60) days when the written notice of cancellation is mailed or delivered.
(b) Sixty (60) days or more after the Effective Date, We may cancel this Contract for the following reasons: (a) material misrepresentation; (b) substantial change in the risk,
unless We should reasonably have foreseen the change or contemplated the risk when entering into this Contract; or (c) substantial breaches of contractual duties.
Cancellation for these reasons, except cancellation for nonpayment, is effective no sooner than thirty (30) days after the delivery or first-class mailing of a written notice to You.
Cancellation for nonpayment is effective no sooner than ten (10) days after delivery or first class mailing of a written notice to You. If We cancel this Contract within thirty (30)
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days of the Effective Date, You will NOT be charged an administrative fee, and You will be entitled to a refund of the paid Contract Purchase Price less any claims paid.
If We cancel this Contract after the thirtieth (30th) day from the Effective Date, You will be entitled to a pro rata refund of the paid Contract Purchase Price for the unexpired
term, less an administrative fee of twenty-five dollars ($25.00) that We will charge and retain; and less any claims paid. The pro rata refund of the paid Contract Purchase
Price for the unexpired term will be calculated using the lesser of: (a) of the ratio of the term remaining to the original term covered, or (b) of the ratio of the miles
remaining to the original miles covered. The Contract Term for cancellation purposes will be based on the date You purchased the Contract and the date the Contract
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would expire, and the mileage on the date You purchased the Contract and the mileage at which the Contract would expire.
Bullet point (b) of the section captioned DISPUTE RESOLUTION is amended to include the following:
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(b) ANY MATTER IN DISPUTE BETWEEN YOU AND THE COMPANY MAY BE SUBJECT TO ARBITRATION AS AN ALTERNATIVE TO COURT ACTION PURSUANT TO THE RULE OF (THE
AMERICAN ARBITRATION ASSOCIATION), A COPY OF WHICH IS AVAILABLE ON REQUEST FROM US. ANY DECISION REACHED BY ARBITRATION SHALL BE BINDING UPON BOTH
YOU AND US. THE ARBITRATION AWARD MAY INCLUDE ATTORNEY’S FEES IF ALLOWED BY STATE LAW AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF PROPER
JURISDICTION.
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In return for Your payment for this Contract and subject to its terms, Your will be provided with the protection described herein. Obligations of the provider under this Contract
are guaranteed under a service contract reimbursement insurance policy issued by BlueShore Insurance Company, 1720 W. Rio Salado Pkwy, Tempe, Arizona 85281, (877) 864-
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2873. Should the provider fail to pay or provide service on any claim within sixty (60) days after proof of loss has been filed, the Contract Holder is entitled to make a claim directly
against BlueShore Insurance Company. This Contract is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance
Department. Coverage afforded under this Contract is not guaranteed by the Utah Property and Casualty Guaranty Association. Purchase of this product is optional and is not
required in order to finance, lease, or purchase a motor vehicle.
VERMONT
The jurisdiction for any civil action or arbitration is Vermont.
VIRGINIA
(i) If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, You may contact the Virginia Department of
Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a
complaint.
WASHINGTON
This Contract is not available in this state.
WEST VIRGINIA
None
WISCONSIN
PowerTrain
CONTRACT NUMBER
Bullet point (a) of the section captioned CANCELLATION REFUNDS is amended to include the following:
The right to void this Contract under this bullet point is not transferable and shall apply only to the original Contract Holder(s). If We do not pay or credit a refund within forty-
five (45) days after the return the Contract to Us, We shall pay a ten percent (10%) per month penalty of the refund amount outstanding which We
shall add to amount of the refund.
A cancellation fee of the lesser of fifty dollars ($50.00) or ten percent (10%) of the Contract Purchase Price shall be deducted from the partial refund. In the event of a total
loss of the Covered Vehicle that is not covered by a replacement of the property pursuant to the terms of this Contract, no cancellation fee shall be charged.
The sectioned captioned OUR RIGHT TO CANCEL THIS CONTRACT is hereby deleted in its entirety and replaced with the following:
(a) Breach of Duties: You, contract holder, substantially breach your duties under this contract relating to a covered product or its use.
(b) Misrepresentation or Fraud. We may, at any time, cancel this Contract for any material misrepresentation or fraud by You.
(c) Non-Payment. You fail to pay all of the consideration and amounts due under this Contract, for any reason.
If We cancel this Contract for any reason listed herein, You shall be entitled to a refund of one hundred percent (100%) of the unearned pro rata purchase price of this
Contract, less the amount of any claims paid.
The Administrator shall mail a written notice to You at Your last-known address contained in the records of the Administrator at least five (5) days prior to cancellation by
US. The notice shall state the effective date of the cancellation and the reason for the cancellation. If a service contract is cancelled by Us for a reason other than nonpayment
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of the Contract Purchase Price, We shall refund You one-hundred percent (100%) of the unearned pro rata Contract Purchase Price, less any claims paid. We may charge a
reasonable administrative fee for cancellation, which may not exceed the lessor of fifty dollars ($50.00) or ten percent (10%) of the Contract Purchase Price.
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(h) THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.
If We become insolvent or otherwise financially impaired, You may file a claim directly with the service contract reimbursement insurer for reimbursement, payment,
or provision of the service.
WYOMING
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The section captioned DISPUTE RESOLUTION is amended by the following:
Arbitration shall be nonbinding.
A ten percent (10%) per month penalty will be added to a refund that is not paid or credited within forty-five (45) days after the return of the Contract.
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We shall mail any notice of cancellation to You at Your last known address at least ten (10) days prior to cancellation by Us. The notice shall state the effective date of
cancellation and reason. Prior notice is not required if the reason for cancellation is nonpayment, a material misrepresentation by You to Us or a substantial breach of duties
by You relating to the Covered Vehicle or its use.
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The section captioned DISPUTE RESOLUTION is amended as follows:
Arbitration shall only be required upon mutual agreement by Us and You to submit any controversy or claim arising out of or relating to this Contract, or a breach hereof,
to binding arbitration and shall take place in Your county of residence or other mutually agreed upon location in Wyoming.
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LIMITED WARRANTY
Carvana Limited Warranty
39012294
PLEASE KEEP A COPY OF THIS LIMITED WARRANTY IN THE COVERED VEHICLE

CONTRACT HOLDER
CUSTOMER’S NAME CO-CUSTOMER’S NAME
ANTWAN JAMAR DAVIS N/A
169 Hap Arnold Loop Roseville CA 95747-6119
PHONE NUMBER EMAIL ADDRESS
279-944-7472 rcproperties916@gmail.com
COVERED VEHICLE
YEAR MAKE MODEL
2015 BMW 5 Series
VIN CURRENT ODOMETER VEHICLE PURCHASE DATE VEHICLE PURCHASE PRICE LIMITED WARRANTY TERM
WBA5A5C53FD514317 74,802 04/10/2024 $ 17,590.00 100 DAYS/4,189 MILES
DEALERSHIP
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DEALERSHIP NAME PHONE NUMBER DEALERSHIP NUMBER
CARVANA, LLC 1-800-333-4554 26202
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3445 CINCINNATI AVE ROCKLIN CA 95765-1229
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. ANY IMPLIED
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WARRANTIES ARISING UNDER THIS LIMITED WARRANTY ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
I have read and understand this Limited Warranty:
carvana.sign
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N/A 04/10/2024
Signature of Customer Signature of Co-Customer Effective Date Signature of Dealer Representative
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1. COVERAGE: 100 DAY/4,189 MILE LIMITED WARRANTY
(a) Coverage Term. The coverage provided under this Limited Warranty ends with either of the following, whichever occurs first: (i) one hundred (100) days pass from
Vehicle Purchase Date; or (ii) when the Covered Vehicle has been driven four thousand one hundred and eighty- nine (4,189) miles measured from the Current
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Odometer reading (indicated above).
(b) Covered Parts. Repairs on all assemblies and parts are covered on the Covered Vehicle under this Limited Warranty except the following items or conditions, which
are excluded and not covered unless otherwise required by state law:
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i. Interior or Exterior Cosmetic Imperfections
ii. Replaceable/Wearable Parts
iii. Recommended Maintenance
iv. Aftermarket Accessories
(c) Deductible. For each Repair Visit the following deductible will apply: In-Network Deductible – [$100.00]; Out-of-Network Deductible – [$350.00]
2. DEFINITIONS
As used in this Limited Warranty:
1. “Administrator” means SilverRock Automotive Inc, PO Box 29087, Phoenix, AZ 85038-9087, Toll Free: (866) 628-3905.
2. “Breakdown” means that event caused by the total failure of any Covered Part to work as it was designed to work in normal service due to defects in material or
workmanship; provided, however, such meaning is specifically limited by those certain conditions under which a failure of a Covered Part is not deemed a
Breakdown as identified in the section captioned “Exclusions”.
3. “Covered Part” means an item listed as Covered Parts in the applicable “Coverage” sections above.
4. “Covered Vehicle” means the Customer’s vehicle identified in this Limited Warranty.
5. “Customer”, “Co-Customer”, “You”, “Your”, and “Contract Holder” mean the customer(s) identified in this Limited Warranty.
6. “Dealership”, “We”, “Us” and “Our” mean Carvana, LLC. This Limited Warranty is provided to You by Us.
7. “In-Network Deductible” means the amount paid by You to an In-Network Repair Facility per Repair Visit. The amount of the In-Network Deductible is stated in
Section 1.
following number or address: Page 1 of 6
WTY (CV-MuSt) 2024 V1 P.O. Box 29087, Phoenix, AZ 85038-9087• (866) 628-3905
LIMITED WARRANTY
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8. “In-Network Repair Facility” means a repair facility in Administrator’s repair facility network. To find out if a repair facility is an In-Network Repair Facility, please
contact the Administrator at (866) 628-3905.
9. “Out-of-Network Deductible” means the amount paid by You to an Out-of-Network Repair Facility per Repair Visit. The amount of the Out-of-Network Deductible
is stated in Section 1.
10. “Out-of-Network Repair Facility” means a repair facility that is not in Administrator’s repair facility network. To find out if a repair facility is an Out-of- Network
Repair Facility, please contact the Administrator at (866) 628-3905.
11. “Limited Warranty” means the 100 Day/4,189 Mile Limited Warranty as described herein, subject to these terms and conditions.
12. “Interior or Exterior Cosmetic Imperfections” means any physical defects on the Covered Vehicle that do not affect the drivability or safety of the Covered
Vehicle.
13. “Recommended Maintenance” means any normal or scheduled maintenance – the parts and services that all vehicles routinely need. This includes, lubrication,
engine tune-ups, replacing filters of any kind, coolant, spark plugs, bulbs or fuses (unless those costs result from a covered repair), and cleaning and polishing.
14. “Replaceable/Wearable Parts” means any part that is designed to wear down or be replaced with general maintenance of the vehicle. Wearable components
include but not limited to your drive belt, tires, brake pads, brake rotors, clutch material (in manual transmissions), wiper blades and fluids.
15. “Repair Visit” means a visit to a repair facility to perform a diagnosis, teardown, or a covered repair.
3. YOUR OBLIGATIONS
(a) You must properly operate, care for, and maintain the Covered Vehicle as recommended by the Covered Vehicle’s manufacturer.
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(b) Either You or Your licensed repair facility must obtain the Administrator’s authorization number prior to beginning any covered repair.
(c) You are responsible for paying the deductible indicated for each Repair Visit.
(d) You must keep records and receipts that show all services performed on the Covered Vehicle, the dates the Covered Vehicle was at a repair facility, and the mileage
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at the time the services were performed. You must provide these records and receipts to the Administrator upon request.
4. OUR OBLIGATIONS
If a covered Breakdown of the Covered Vehicle occurs during the term of this Limited Warranty, We will:
(1) Repair or replace, as the Administrator deems appropriate, the Covered Part(s) which caused the Breakdown if You have met Your obligations and if the
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Breakdown is not excluded under the Exclusions section. Replacement parts may be of like kind and quality, subject to Administrator’s discretion. This
may include the use of new, remanufactured or used parts as determined by the Administrator.
(2) Reimburse You for a rental car at the rate of up to $40.00 per day for a maximum of $400.00 per Breakdown or series of Breakdowns related in time or
cause. The rental car reimbursement benefit is calculated using the total labor time required to repair the Breakdown(s), such that every (8) labor hours
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(or additional portion thereof) qualifies You for one (1) day of rental car reimbursement. Required labor time is determined from the national repair
manual in use by the repair facility. To receive rental benefits you must supply Administrator with Your receipt from a licensed rental agency within
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ninety (90) days. Administrator is not responsible for rental costs incurred due to delays in the repair process caused by the repair facility.
5. FOR EMERGENCY ROADSIDE ASSISTANCE – CALL TOLL FREE (888) 300-8607

We will provide the following services during the term of this Limited Warranty:
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(1) Towing. Limit of [$100.00] per incident or failure related in time or cause.
(2) Gasoline and fluids. An emergency supply will be provided when an immediate need arises. Limit of [$100.00] per occurrence. You are responsible for
cost of fluids delivered.
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(3) Flat tire assistance. Removal and replacement with Your provided spare. Limit of [$100.00] per occurrence.
(4) Lock-out assistance. Service will provide for a locksmith to gain entry to the Covered Vehicle if the keys are locked inside. Limit of [$100.00] per
occurrence.
(5) Battery jump start. A jump start will be provided when an immediate need arises due to a drained battery. Limit of [$100.00] per occurrence.
6. WHAT TO DO IF YOU HAVE A BREAKDOWN

(a) In the event of a Breakdown, follow this step-by-step procedure:
(1) Use all reasonable means to protect the Covered Vehicle from further damage. This may require You to stop the Covered Vehicle in a safe place, turn off
the engine, and have the Covered Vehicle towed.
(2) Visit https://www.yourvehiclecare.com/process to find an In-Network repair facility.
(3) Instruct Your repair facility to contact the Administrator at Toll Free (866) 628-3905 for instructions before starting any repair, teardown, or diagnostic
work on the Covered Vehicle. Either You or Your licensed repair facility must obtain the Administrator’s authorization number prior to beginning any
work. All repair work must be performed by a licensed repair facility.
(4) If requested by Administrator, you must provide authorization for teardown or diagnosis work needed to determine if a covered Breakdown has
occurred. Except as required by applicable law, this Limited Warranty does not cover costs for teardown or diagnosis work unless it is determined from
that work that a covered Breakdown has occurred.
(5) Furnish the repair facility or Administrator with such information as this Limited Warranty may reasonably require. This includes receipts for towing and
signed repair orders (indicating dates and mileage).
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(b) If the Covered Vehicle requires an emergency repair outside of the Administrator’s normal business hours, then You must fulfill Your Obligations and retain any
replaced parts for the Administrator’s inspection. You must contact the Administrator the next business day for instructions on submitting the claim. For an
emergency repair to a Covered Part Your claim will not be denied solely for lack of prior authorization. “Emergency repair” means only repair outside of
Administrator’s normal business hours.
(c) Absent prior written approval by Administrator, all claim documentation must be received by Administrator within ninety (90) days of claim authorization date.
7. COVERAGE EXCLUSIONS
(a) All parts or services not specifically listed as Covered Parts under the applicable Covered Parts section of this Limited Warranty are not covered.
(b) This Limited Warranty provides no benefits or coverage and We have no obligation under this Limited Warranty for:
(1) A Breakdown caused by lack of customary, proper, or manufacturer’s specified maintenance.
(2) A Breakdown caused by contamination of or lack of proper fuels, fluids, coolants or lubricants, including a Breakdown caused by a failure to replace seals
or gaskets in a timely manner.
(3) A Breakdown caused by towing a trailer, another vehicle or any other object unless the Covered Vehicle is equipped for this use as recommended by the
manufacturer.
(4) Repair of any parts during a covered repair which are not necessary to the completion of the covered repair or were not damaged by the failure of a
Covered Part. Such replacement is considered betterment and is not covered.
(5) A Breakdown caused by or involving modifications or additions to the Covered Vehicle or Covered Parts unless those modifications or additions were
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performed or recommended by the manufacturer.
(6) A Breakdown caused by or involving off-roading, misuse, abuse, lift kits, lowering kits, oversize or undersize tires, racing components, racing or any form
of competition.
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(7) Any repair which is provided by the Covered Vehicle manufacturer, a repair shop or part supplier under their respective warranty(s).
(8) Costs or other damages caused by the failure of a part not listed under Covered Parts.
(9) Damage to the Covered Vehicle caused by continued vehicle operation after the failure of a Covered Part.
(10) Any liability, cost or damages You incur or may incur to any third parties other than for Administrator approved repair or replacement of Covered Parts
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which caused a Breakdown.
(11) A Breakdown caused by overheating, or physical damage.
(12) Rust or corrosion repair.
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(13) A Breakdown or damage to the Covered Vehicle caused by collision, fire, electrical fire or meltdown, theft, freezing, vandalism, riot, explosion, lightning,
earthquake, windstorm, hail, water, flood or acts of the public enemy or any government authority, or for any hazard insurable under standard physical
damage insurance policies whether or not such insurance is in force respecting the Covered Vehicle.
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(14) A Breakdown not occurring in the United States or Canada.
(15) Loss of use, loss of time, lost profits or savings, inconvenience, commercial loss, or other incidental or consequential damages or loss that results from a
Breakdown.
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(16) Liability for damage to property, or for injury to or death of any person arising out of the operation, maintenance, or use of the Covered Vehicle whether
or not related to a Breakdown.
(17) Any cost or other benefit for which the manufacturer has announced its responsibility through any means including public recalls or factory service
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bulletins.
(18) Any part not covered by, or excluded by the Covered Vehicle’s manufacturer’s warranty.
(19) Adjustments of or to, repair or replacement of any Covered Part if a Breakdown has not occurred or if the wear on that part has not exceeded the field
tolerances allowed by the manufacturer.
(20) A Breakdown if the odometer is altered, broken, repaired or replaced such that actual mileage or cannot be readily determined.
(21) A Breakdown if the Covered Vehicle is used for business, deliveries, construction, or commercial hauling; The Covered Vehicle is used as a postal vehicle,
taxi, police car or other emergency vehicle; You rent the Covered Vehicle to someone else; The Covered Vehicle is equipped with a snow plow or used to
plow snow; You are using or have used or modified the Covered Vehicle in a manner which is not recommended by the Vehicle manufacturer.
8. LIMITATION OF LIABILITY
Our total liability for any amounts paid or payable by Us to You under this Limited Warranty shall not exceed the Vehicle Purchase Price as listed in the Vehicle
Information Section on Page 1 (excluding tax, title, and license fees), unless otherwise prohibited by law.
9. OTHER IMPORTANT PROVISIONS

(a) This Limited Warranty will terminate when You sell the Covered Vehicle, when the Covered Vehicle reaches the time or mileage limitation, or You reach
the Limit of Liability, whichever occurs first.
(b) This Limited Warranty and its benefits are not transferable to any other vehicle owner and apply only to the Customer named above.
(c) You agree that We may use the information We collect about You for lawful business purposes, including, without limitation, to analyze trends and to
otherwise administer this Limited Warranty; and You further agree that We may share data about You for any lawful business purpose, including with Our
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39012294
affiliates who may use it to offer You new products or improve the services offered.
(d) WE ARE NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES UNLESS EXPRESSLY PROVIDED HEREIN. SOME STATES DO NOT ALLOW FOR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
STATE AMENDMENTS
ARIZONA:
The In-Network Deductible is waived for any Breakdown reported to Us before the first to occur of: (i) 15 days pass from Vehicle Purchase Date; or (ii) when the
Covered Vehicle has been driven 500 miles measured from the Current Odometer reading (indicated above). When calculating time under this paragraph, add 1 day
for each day that the Covered Vehicle is in the possession of a repair facility for the purpose of repairing the Covered Vehicle under this Limited Warranty. When
calculating distance under this paragraph, add 1 mile for each mile driven to obtain or in connection with the repair, servicing or testing of the Covered Vehicle. To
receive additional coverage days or miles under this paragraph, You must notify the Administrator of the additional days or miles You believe You are entitled to.
CALIFORNIA:
Covered Vehicle has been driven 1,000 miles measured from the Current Odometer reading (indicated above).
CONNECTICUT:
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The In-Network Deductible is waived during the term of this Limited Warranty. When calculating time under Section 1(a) (Coverage Term), add 1 day for each day that
(a) the Covered Vehicle is the possession of a repair facility for the purpose of repairing the Covered Vehicle under this Limited Warranty; or (b) repair services are not
available to You because of a war, invasion or strike, fire, flood or other natural disaster. To receive additional coverage days under this paragraph, You must notify
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the Administrator of the additional days You believe You are entitled to.
Notwithstanding anything in this Limited Warranty to the contrary, this Limited Warranty covers the full cost of parts and labor to ensure the Vehicle is mechanically
operational and sound for a period of 60 days or 3,000 miles, whichever comes first.
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HAWAII:
The In-Network Deductible is waived during the term of this Limited Warranty. When calculating time under this paragraph, add 1 day for each day that (1) the
Covered Vehicle is in the possession of a repair facility for the purpose of repairing the Covered Vehicle under this Limited Warranty; (2) repair services are not
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available to You because of war, invasion or strike, fire, flood or other natural disaster; or (3) You have notified the Administrator that the Covered Vehicle is
inoperable, but cannot reasonably present the Vehicle to a repair facility and the We refuse to pay the charge to tow the Vehicle. To receive additional coverage days
under this paragraph, You must notify the Administrator of the additional days You believe You are entitled to.
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ILLINOIS:
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receive additional coverage days under this paragraph, You must notify the Administrator of the additional days You believe You are entitled to.
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MAINE:
If the Dealership fails to perform its obligations under the Limited Warranty, the Contract Holder shall give the Dealership written notice of such failure before the
Contract Holder initiates a civil action in accordance with Me. Rev. Stat. tit. 10, § 1476. The notice must be sent by registered or certified mail to the Dealership’s last
known business address.
MASSACHUSETTS:
The In-Network Deductible is waived during the term of this Limited Warranty. When calculating time under this paragraph, add 1 day for each day that (1) Your
Vehicle is in the possession of a repair facility for the purpose of repairing the Covered Vehicle under this Limited Warranty; (2) repair services are not available to You
because of war, invasion or strike, fire, flood or other natural disaster; or (3) You have notified the Administrator that Your Vehicle is inoperable, but cannot
reasonably present the Vehicle to a repair facility and the Administrator refuses to pay the charge to tow the Vehicle. To receive additional coverage days under this
paragraph, You must notify the Administrator of the additional days You believe You are entitled to.
CONSUMER RIGHTS FOR USED CAR BUYERS: I. USED CAR WARRANTY LAW – The Massachusetts Used Car Warranty Law, M.G.L. c. 90, s. 7N 1/4 protects consumers
who have problems with their used vehicle. UNDER THE LAW, YOU HAVE A RIGHT TO A REFUND IF: (a) A defect that impairs the safety or use of the vehicle arose
during the warranty period, AND (b) A defect continued to exist or recurred during the warranty period after either: 1. three or more repair attempts for the same
defect, or 2. being out of service after being returned for repair of any defect for a cumulative total of more than ten business days. The defect must arise during the
30, 60, or 90 day period stated below. The warranty period is extended one day for every day that your car is in the shop for repairs. The warranty is extended for 30
days from the completion of any repair attempt for the defect that was the subject of the repair attempt. IF THE DEALER DOES NOT ISSUE A REFUND AFTER THESE
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STANDARDS HAVE BEEN MET, YOU HAVE A RIGHT TO HAVE YOUR CASE DECIDED BY A STATE-CERTIFIED ARBITRATOR. YOU MUST REQUEST STATE CERTIFIED
ARBITRATION WITHIN 6 MONTHS OF ORIGINAL DELIVERY OF THE VEHICLE TO YOU. II. LEMON AID LAW – If this vehicle fails inspection within seven days, and it would
cost more than 10% of the purchase price to repair, you are entitled to a full refund if the vehicle is returned to the dealer within 14 days. See the separate Lemon Aid
Law notice. III. IMPLIED WARRANTY LAW – The implied warranty of merchantability is a guarantee provided by law in the sale of all consumer products, including
automobiles (even if they cost less than $700 or have 125,000 miles or more on the odometer). This law says that your vehicle should function properly for a
reasonable period of time. If the vehicle does not, the dealer must fix it at no charge to you. (Note: The statute does not define reasonable period of time.) It is illegal
to sell a car “AS IS”, “WITH ALL FAULTS”, or with a “50/50 WARRANTY”. THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS. To request arbitration, or to get
further information, contact: Office of Consumer Affairs and Business Regulation One Ashburton Place, Boston, Massachusetts 02108, Used Car Warranty Law
information: (617) 727-7780, 1-888-283-3757, Department of the Attorney General: (617) 727-8400.
LIMITED USED VEHICLE WARRANTY – Dealership warrants this Vehicle against any defect, malfunction, or combination of defects or malfunctions, that impairs its
safety or use for a period of (a) 90 days or 3,750 miles, whichever comes first (for vehicles with fewer than 40,000 miles on the odometer at the time of sale, or if the
true mileage is not known and the vehicle is three years old or less) (b) 60 days or 2,500 miles, whichever comes first (for vehicles with 40,000 to 79,999 miles on the
odometer at the time of sale, or if the true mileage is not known and the vehicle is more than three but less than six years old) (c) 30 days or 1,250 miles, whichever
comes first (for vehicles with 80,000 to 124,999 miles on the odometer at the time of sale, or if the true mileage is not known and the vehicle is six years old or more)
from the date of delivery of the vehicle to you. Dealership will provide the full cost of parts and labor necessary to repair all covered defects. However, the Dealership
may charge you up to a total of $100 per vehicle for the repair of all covered defects during the warranty period. The warranty period is extended one day for every
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day the vehicle is in the shop for repairs, and one mile for every mile the vehicle is driven between the Dealership’s acceptance of the vehicle for repair and its return
to the consumer. The warranty is extended for 30 days from the completion of any repair attempt for every defect that was the subject of the repair attempt. To
receive additional coverage days under this paragraph, You must notify the Administrator of the additional days You believe You are entitled to. The Dealership will
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give you a refund if a defect that impairs the safety or use of the vehicle continued to exist or recurred within the warranty period after either three repair attempts
for the same defect or being out of service after being returned for repair of any defect or defects for a cumulative total of more than ten business days. Defects that
are covered by the manufacturer's warranty are not covered by this warranty if the Dealership gives you a copy of the manufacturer's warranty, that warranty has
been assigned to you, and the Dealership assures that those defects are repaired. This warranty is provided pursuant to M.G.L. c. 90, § 7N1/4, the used vehicle
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warranty law. For further information about that law contact the Office of Consumer Affairs and Business Regulation at 617-727-7780.
MINNESOTA:
The In-Network Deductible is waived during the term of this Limited Warranty.
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NEW JERSEY: ADDITIONAL LIMITED WARRANTY: If the Covered Vehicle was acquired by You in New Jersey, then the following additional express warranty is also
provided in addition to the Carvana Limited Warranty. This additional express limited warranty is required by New Jersey law.
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Warranty: If a used motor vehicle has: ☐ 24,000 miles or less, the warranty is 90 days or 3,000 miles, whichever comes first
(check appropriate box) ☐ 24,001 to 60,000, the warranty is 60 days or 2,000 miles, whichever comes first
☐ 60,001 to 100,000, the warranty is 30 days or 1,000 miles, whichever comes first.
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Terms
Dealer agrees to repair or replace any covered part of the above vehicle upon failure or malfunction of a Covered Item specified in 2 below, subject to the following
terms, conditions, exclusions and limitations.
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1. Who is covered by the limited warranty? Only the purchaser named above. The warranty is not transferrable to, nor enforceable by, any other person.
2. What parts of the vehicle are covered by this limited warranty? Under the law only "Covered Items" which include the following components of a used motor
vehicle:
(a) Engine – all internal lubricated parts, timing chains, gears and cover, timing belt, pulleys and cover, oil pump and gears, water pump, valve covers, oil pan,
manifolds, flywheel, harmonic balancer, engine mounts, seals and gaskets, and turbo-charger housing; however, housing, engine block and cylinder heads are
covered items only if damaged by the failure of an internal lubricated part.
(b) Transmission Automatic/Transfer Case – all internal lubricated parts, torque converter, vacuum modulator, transmission mounts, seals and gaskets.
(c) Transmission Manual/Transfer Case – all internal lubricated parts, transmission mounts, seals and gaskets, but excluding a manual clutch, pressure plate,
throw-out bearings, clutch master or slave cylinders.
(d) Front-Wheel Drive – all internal lubricated parts, axle shafts, constant velocity joints, front hub bearings, seals and gaskets.
(e) Rear-Wheel Drive – all internal lubricated parts, propeller shafts, supports and U-joints, axle shafts and bearings, seals and gaskets.
3. What is excluded from this limited warranty?
(a) Any and all parts not expressly specified in Part 2 above;
(b) This written warranty shall exclude repairs covered by any manufacturer's warranty, or recall program, as well as repairs of a covered item required because of
collision, abuse, or the purchaser's failure to properly maintain the used motor vehicle in accordance with the manufacturer's recommended maintenance
schedule. This Limited Warranty also excludes damage of a covered item caused as a result of any commercial use of the used motor vehicle, or operation of
the vehicle without proper lubrication or coolant, or as a result of any misuse, negligence or alteration of the vehicle by someone other than the dealer.
LIMITED WARRANTY
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4. What is the dealer's obligation during the term of this limited warranty? The dealer or its agent, upon failure or malfunction of a covered item during the term of
this warranty, shall correct the malfunction or defect, provided the used motor vehicle is delivered to the dealer at his regular place of business and subject to a
deductible amount of $50 to be paid by the purchaser for each repair of a covered item. If, within the specific warranty period, the dealer or its agent fails to
correct a material defect of the used motor vehicle after a reasonable opportunity to repair, the dealer shall repurchase the used motor vehicle and refund to the
consumer the full purchase price, excluding all sales tax, title and registration fees or any similar government charges, and less a reasonable allowance for
excessive wear and tear less a deduction for personal use of the vehicle. "A reasonable opportunity to repair" is defined at N.J.S.A. 56:8-71 as: (a) The same
material defect has been repaired three or more times by the dealer or their agent within the warranty period, but the material defect continues to exist; or (b) The
used motor vehicle is out of service by reason of waiting for the dealer to begin or complete repair of material defect for a cumulative total of 20 or more days
during the warranty period.
5. Extension of duration of warranty. The duration of this warranty shall be extended by any time period during which the used motor vehicle is waiting for the
dealer or its agent to begin or complete repairs of a material defect of the used motor vehicle.
6. What are the purchaser's obligations? To obtain repairs or replacements under this Limited Warranty, Purchaser must:
(a) Deliver the used motor vehicle to the dealer at its regular place of business;
(b) Pay $50 to the dealer for each repair of a covered item.
NEW MEXICO:
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receive additional coverage days or miles under this paragraph, You must notify the Administrator of the additional days or miles You believe You are entitled to.
NEW YORK:
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The In-Network Deductible is waived during the term of this Limited Warranty. When calculating time under Section 1(a) (Coverage Term), add 1 day for each day that
(i) the Covered Vehicle is in the possession of a repair facility for the purpose of repairing the Covered Vehicle under this Limited Warranty; or (ii) repair services are
not available to You because of war, invasion or strike, fire, flood or other natural disaster. To receive the additional coverage days under this paragraph, You must
notify the Administrator and provide sufficient records and receipts upon request.
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RHODE ISLAND:
The In-Network Deductible is waived during the term of this Limited Warranty.
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ODOMETER DISCLOSURE STATEMENT

(Retail)
DATE OF STATEMENT 04/10/2024
Federal law (and State law, if applicable) requires that you state the mileage upon transfer of ownership.
Failure to complete or providing a false statement may result in fines and/or imprisonment.
I, CARVANA, LLC. state that the odometer now reads
74,802 (no tenths) miles and to the best of my knowledge that it reflects the actual mileage
of the vehicle described below, unless one of the following statements is checked:
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I hereby certify that to the best of my knowledge the
(1) odometer reading reflects the amount of mileage in
excess of its mechanical limits.
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I hereby certify that the odometer reading is NOT the
(2) actual mileage.
WARNING -- ODOMETER DISCREPANCY
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YEAR 2015 MAKE BMW MODEL 5 Series
BODY TYPE Sedan VEHICLE ID NO.

WBA5A5C53FD514317
PY
TRANSFEROR'S NAME CARVANA, LLC.
(PRINTED NAME)
TRANSFEROR'S ADDRESS 3445 CINCINNATI AVE

(STREET)
ROCKLIN CA 95765-1229
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(CITY) (STATE) (ZIP)
TRANSFEROR'S NAME X
(SIGNATURE) Paul Breaux
CTRANSFEREE'S NAME ANTWAN JAMAR DAVIS

(PRINTED NAME)
TRANSFEREE'S ADDRESS 169 Hap Arnold Loop
TRANSFEREE'S NAME X
(STREET)
Roseville
(CITY)
N/A
carvana.sign
CA
(STATE)
(SIGNATURE) ANTWAN JAMAR DAVIS

95747-6119
(ZIP)
C038 (04/10/2024)
GUÍA DEL COMPRADOR

IMPORTANTE: Las promesas verbales son difíciles de hacer cumplir. Solicite al concesionario que ponga
todas las promesas por escrito. Conserve este formulario.
BMW 5 Series 2015 WBA5A5C53FD514317
MARCA DEL VEHÍCULO MODELO AÑO NÚMERO DE IDENTIFICACIÓN DEL VEHICULO (VIN)
GARANTÍAS PARA ESTE VEHÍCULO:
SOLO GARANTÍAS IMPLÍCITAS

El concesionario no hace ninguna promesa de reparar lo que sea necesario cuando compre el vehículo o
posteriormente. Sin embargo, las garantías implícitas según las leyes estatales podrían darle algunos
derechos para hacer que el concesionario se encargue de ciertos problemas que no fueran evidentes
cuando compró el vehículo.
X GARANTÍA DEL CONCESIONARIO

X
GARANTÍA COMPLETA.
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GARANTÍA LIMITADA. El concesionario pagará el 100% de la mano de obra y el 100% de las partes de los
sistemas cubiertos que fallen durante el período de garantía*. Pídale al concesionario una copia de la
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garantía y de cualquier documento que le explique la cobertura, las exclusiones y las obligaciones de
reparación del concesionario. Las garantías implícitas, según las leyes de su estado, podrían darle
derechos adicionales. *Se puede aplicar un deducible por cada reclamo de reparación. Consulte el acuerdo de garantía limitada
para obtener información adicional.
SISTEMAS CUBIERTOS: DURACIÓN:
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Motor; transmisión y eje de transmisión; Diferencial; 100 días o 4189 millas, lo que ocurra primero
Enfriamiento; Eléctrico; Combustible; Calefacción y Aire
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Acondicionado; Frenado; Direccion; Suspensión; Ruedas,
Escape
GARANTÍAS QUE NO PERTENECEN AL CONCESIONARIO:
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LA GARANTÍA DEL FABRICANTE TODAVÍA APLICA. La garantía original del fabricante no ha expirado para
algunos de los componentes del vehículo.
SE APLICA LA GARANTÍA DEL FABRICANTE PARA VEHÍCULOS USADOS.
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SE APLICA OTRA GARANTÍA PARA VEHÍCULOS USADOS.
Pídale al concesionario una copia del documento de garantía y una explicación de la cobertura, las exclusiones y las
obligaciones de reparación.
X CONTRATO DE MANTENIMIENTO. Con un cargo adicional, puede obtener un contrato de mantenimiento para
este vehículo. Pregunte acerca de los detalles de la cobertura, los deducibles, el precio y las exclusiones. Si
compra un contrato de mantenimiento dentro de los 90 días desde el momento en que compró el vehículo, las
garantías implícitas según las leyes de su estado podrían darle derechos adicionales.
PREGÚNTELE AL CONCESIONARIO SI SU MECÁNICO PUEDE INSPECCIONAR EL VEHÍCULO DENTRO O

FUERA DEL CONCESIONARIO.
OBTENGA UN INFORME DEL HISTORIAL DEL VEHÍCULO Y VERIFIQUE SI EXISTEN RETIROS POR
DEFECTOS DE SEGURIDAD PENDIENTES. Para información sobre cómo obtener un Informe del Historial del
Vehículo, visite el sitio ftc.gov/carrosusados. Para verificar si existen retiros por defectos de seguridad
pendientes, visite safercar.gov. Para aprovechar al máximo los recursos de estos sitios necesitará el número de
identificación de vehículo (VIN) mostrado anteriormente.
CONSULTE EL DORSO para obtener más información, incluyendo una lista de defectos importantes que
pueden ocurrir en vehículos de motor usados.
A continuación podrá encontrar una lista de los defectos principales que podrían ocurrir en vehículos usados.
Chasis y carrocería Sistema de enfriamiento Sistema de dirección
Grietas en el chasis, soldaduras correctivas Pérdidas, incluidas las del radiador Demasiado juego en el volante (según
u oxidadas Funcionamiento inadecuado de la bomba de especificaciones del DOT)
Descuadrado: chasis doblado o torcido agua Juego mayor a 1/4 de pulgada en el
Motor Sistema eléctrico varillaje.
Pérdidas de aceite, excepto las filtraciones Pérdidas en la batería El mecanismo de dirección se traba
normales Funcionamiento inadecuado del alternador, Alineación inadecuada de las ruedas
Bloque o cárter con grietas generador, batería o arrancador frontales (según especificaciones del
Correas ausentes o fuera de servicio DOT)
Sistema de combustible
Golpes o fallas relacionados con Grietas o deslizamientos en las correas de
Pérdidas visibles
levantadores de levas o bielas la unidad de potencia
Accesorios fuera de servicio Nivel inadecuado de fluidos de la unidad de
Descarga del escape fuera de lo normal
Indicadores o dispositivos de advertencia potencia
Transmisión y eje motor Aire acondicionado
Nivel inadecuado de fluido o pérdidas Sistema de suspensión
Calefacción y Desempañador
excepto filtraciones normales Juntas de rótula dañadas
Sistema de frenos Partes estructurales dobladas o dañadas
Grietas o daños visibles en la caja.
Luz de advertencia de fallas rota Barra estabilizadora desconectada
Ruidos o vibraciones fuera de lo normal
Falta de firmeza cuando se presiona el Resorte roto
ocasionadas por la transmisión o el eje
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pedal (según especificaciones del Cojinete del amortiguador suelto
motor
Departamento de Transporte [DOT]) Cojinetes de caucho dañados o ausentes
Cambios o funcionamiento inadecuados en
Distancia insuficiente del pedal (según Biela dañada o ausente
cualquier velocidad
especificaciones del DOT) Amortiguador con pérdidas o con
Patinados o vibraciones del embrague
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El vehículo no se detiene en línea recta funcionamiento inadecuado
manual
(según especificaciones del DOT)
Diferencial Neumáticos
Mangueras dañadas
Nivel inadecuado de fluido o pérdidas Profundidad de las ranuras menor que 2/32
Tambor o rotor muy delgados (según
excepto filtraciones normales de pulgada
especificaciones del fabricante)
Grietas o daños visibles en el cárter del Tamaños que no corresponden
Grosor de la placa o del revestimiento
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diferencial Daños visibles
inferior que 1/32 pulgadas
Ruidos o vibraciones fuera de lo normal Unidad de potencia fuera de servicio o con Ruedas
ocasionadas por fallas en el diferencial. pérdidas Grietas, daños o reparaciones visibles
Partes estructurales o mecánicas dañadas Tornillos de sujeción sueltos o ausentes
Bolsas de aire Sistema de escape
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Pérdidas
Convertidor catalítico
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NOMBRE DEL CONCESIONARIO
CARVANA, LLC
DIRECCIÓN DEL CONCESIONARIO
3445 CINCINNATI AVE ROCKLIN, CA 95765-1229
TELÉFONO CORREO ELECTRÓNICO
1-800-333-4554 DL-CarvanaPhoenixAdvocate@carvana.com
PARA QUEJAS DESPUÉS DE LA VENTA COMUNÍQUESE CON:
Defensores del Cliente de Carvana a: 1.800.333.4554 or 300 E Rio Salado Pkwy, Tempe, AZ 85281
IMPORTANTE: La información de este formulario es parte de cualquier contrato para comprar este vehículo.
Quitar esta etiqueta antes de la compra del consumidor (excepto a los fines de realizar una prueba de conducción)
es una infracción a la ley federal (16 C. F. R. 455).
ARBITRATION AGREEMENT | WAIVER OF PURCHASER’S RIGHT TO SUE
SUMMARY OF ARBITRATION AGREEMENT
This document, called “Arbitration Agreement,” is part of the Contracts, defined below, that you and we
are entering into. In this document, you and we are both promising to accept arbitration for a wide range
of our disputes. Certain kinds of disputes are not covered; the Arbitration Agreement states which kinds
those are. The Arbitration Agreement covers every other kind of dispute that might come up between you
and us (by “us,” we are including any company to which we might assign your Contracts and any company
hired to enforce the Contracts). A dispute covered by the Arbitration Agreement could still be resolved in
court but only if you and we both decide to use the court. If either you or we decide that the dispute should
be resolved by arbitration, then the Arbitration Agreement obligates both of us to accept arbitration.
Arbitration is a formal process for resolving disputes that is different from court. An arbitration decision is
binding on both sides, but the rules for the process are often more efficient than lawsuits in court.
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This Arbitration Agreement means that (except for the disputes that are not covered, as mentioned
above), you and we are both giving up our right to go to court to resolve disputes between us. In
arbitration, our dispute will be decided by a neutral arbitrator and not by a judge or jury. As a result, for
the disputes that this Arbitration Agreement covers, you and we are both waiving our rights to a
jury trial. A dispute could end up before a jury if both you and we decide to use a court and a jury; but
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the Arbitration Agreement allows either you or we to insist on arbitration where there will be no jury.
If you or we choose arbitration, only our individual claims will be arbitrated. In this Arbitration
Agreement, you and we are waiving rights to obtain relief on a class basis or in a representative
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capacity.
Arbitrator decisions are enforceable, just like a court order. Unlike court orders, these decisions are
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subject to very limited review by a court. Once a decision is made it is final, except in very limited
circumstances.
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In arbitration you are entitled to a fair hearing, but arbitration procedures are generally simpler and more
limited than rules that apply in court. The disputes between you and us described below will be governed
by the American Arbitration Association Consumer Arbitration Rules, including such rules regarding the
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arbitrability of any claim or counterclaim, and including, where applicable, the American Arbitration
Association Supplementary Rules for Multiple Case Filings.
This Arbitration Agreement gives you a time-limited option to opt out from your promise to accept
arbitration. If you opt out, we will also not be obligated to accept arbitration, and certain other promises
in this Arbitration Agreement will also end, as noted below. To choose this option you must notify us
in the 30 days after you sign this Arbitration Agreement, and you must follow the
instructions under the heading “Your Limited Option to Opt Out Of Certain Provisions.” You will
need to act by that 30-day deadline or you lose this option.
This is only a summary. As with all legal agreements, please read the entire Arbitration Agreement
carefully before you sign. This Arbitration Agreement will substantially affect your rights.
AA 02/24 Page 1 of 7
1. Definitions. For the purposes of this Arbitration Agreement, the following terms shall have the
following meanings:
1.1.“Agreement” means this Arbitration Agreement.
1.2.“Claims” has the broadest reasonable meaning, and means any claims, counterclaims,
crossclaims, third-party claims, disputes, or controversies between You and Us, whether on an
individual or a class basis, whether arising in contract, tort, equity, pursuant to statute, regulation,
ordinance, or otherwise, relating to or arising from any of the following:
(a) the Vehicle, its features, mileage, condition, or accident history;

(b) advertisements, promotions, or oral or written statements regarding the Vehicle or
the Contracts;
(c) registration of, title to, or liens on the Vehicle;
(d) delivery or pick-up of the Vehicle;
(e) Your purchase, sale, or trade-in of the Vehicle;
(f) the Contracts, and duties or relationships arising therefrom;
(g) financing terms, credit applications, or credit reporting;
(h) origination or servicing of the Contracts;
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(i) any goods and services incidental to the Contracts or the Vehicle, such as warranty
service, extended vehicle service, or insurance coverage;
(j) the collection of amounts owed by You, or the repossession of the Vehicle;
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(k) the rescission or termination of the Contracts; or
(l) the collection or disclosure of Your personal information.
The definition of “Claims” in this Agreement is not intended to determine whether a particular
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dispute includes a single Claim or multiple Claims.
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1.3.“Contracts” means the Retail Purchase Agreement (in Texas, the Buyer’s Order), Retail
Installment Contract and Security Agreement (in California, the Conditional Sales Contract and
Security Agreement), Loan Agreement and Disclosure Statement, Loan and Security Agreement,
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Carvana Limited Warranty, GAP Addendum, Vehicle Purchase Agreement, Vehicle Return
Agreement, and/or any contract You signed with Us that refers to or incorporates this Arbitration
Agreement.
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1.4.“Parties” collectively means You and Us. “Party” individually means You or Us.
1.5.“Us/We/Our” means Carvana, LLC, any purchaser, assignee, or loan servicer of the Contracts,
including, but not limited to, Bridgecrest Acceptance Corporation, Bridgecrest Credit Company,
LLC, and the parent companies, subsidiaries, affiliates, predecessors, successors, officers,
directors, and employees of any of them. “Us/We/Our” also means any warranty servicer or other
party providing products or services to the Vehicle in connection with or incidental to the
Contracts, and the parent companies, subsidiaries, affiliates, predecessors, successors, officers,
directors, and employees of any of them.
1.6.“Vehicle” means any vehicle identified in the Contracts, vehicles You buy from Us, vehicles You
sell or trade-in to Us, vehicles We finance or otherwise facilitate the purchase of, and vehicles
regarding which We offer any services or products.
1.7.“You/Your” means you, any of your heirs or personal representatives, and any other person acting
on your behalf or on whose behalf you are acting with respect to this transaction or disputes
arising from or relating to this transaction.
1.8.“AAA” means the American Arbitration Association. “AAA Rules” means any rules adopted by
AAA that are applicable to a given arbitration, by operation of this Agreement or pursuant to a
decision by the AAA or an arbitrator in the manner permitted by this Agreement. “Consumer
Rules” means the American Arbitration Association Consumer Rules. “Document Procedures”
means the American Arbitration Association Procedures for the Resolution of Disputes through
Document Submission. “Multiple Case Rules” means the American Arbitration Association
Supplementary Rules for Multiple Case Filings.
2. Promise to Arbitrate. Except as stated below in Section 2.1, You or We can choose to demand that
a Claim shall be resolved through binding and final arbitration instead of through court proceedings,
and You and We promise to accept that demand.
2.1.Exceptions
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a. Small Claims Exception. If You file a Claim(s) in an individual capacity in small claims court
or Your state’s equivalent court, We cannot demand that You arbitrate those Claims. If We
file a Claim(s) in small claims court or Your state’s equivalent court, You cannot demand that
We arbitrate those Claims. But if any of Your Claims or Our Claims are transferred or removed
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to a different court, then You or We can demand arbitration of those Claims that have been
transferred or removed.
b. Active Service Member Exception. You are not obligated to accept Our arbitration demand
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if You are, at the time of the demand, a “covered member” of the armed forces, as that term
is defined in the Military Lending Act, or a dependent of a covered member; or if You were a
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covered member or a dependent of a covered member at the time You entered this
Agreement.
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c. Self-Help Exception. You and We acknowledge that this Agreement covers only Claims that
are adjudicated. To the extent permitted by law, You or We can exercise self-help remedies,
such as non-judicial repossession and sale of collateral You have given as security for
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amounts owed under the Contracts, or setoff rights against amounts owed, without obtaining
arbitration on these remedies beforehand.
d. Conflicting Law Exception. If applicable law prohibits the application or enforcement of this
Agreement with respect to a Claim (or portion of a Claim), You and We will not be obligated
to accept arbitration of that Claim (or portion of that Claim). This exception will not prevent or
limit Your or Our obligation to accept arbitration of any other Claim.
2.2.New Claims; No Waiver. Even if all Parties have elected to litigate a Claim in court, You or We
may demand arbitration of that Claim (and any new Claim(s)), if any new Claim is asserted in that
or any other lawsuit, and the other Party will be obligated to accept such arbitration demand. A
new Claim for the purposes of this Section 2.2 includes any request for new or additional relief. If
a Claim was previously asserted on an individual basis and is then modified or amended to seek
relief on a class or representative basis, the Claim, alongside the request to litigate on a class or
representative basis, will constitute a new Claim for purposes of this Section 2.2.
You and We agree that no conduct by either Party in the course of any litigation involving You or
Us will waive any rights under this Agreement. In addition, no waiver of any provision of this
Agreement will be effective or enforceable unless it is expressed in a writing signed by the Party
that is waiving its rights.
2.3.Individual Claims Only. Claims may be submitted to arbitration on an individual basis only.
Notwithstanding anything contained in this Agreement, a Claim cannot be arbitrated on a class
basis, in a representative capacity, on behalf of the public (as a private attorney general, or
otherwise), or on behalf of any other person. The arbitrator shall have no authority to combine or
aggregate similar claims, to conduct any class, private attorney general, or representative
proceeding, or to make an award to any person or entity not a named party in the arbitration. The
Parties acknowledge and agree that You and We are waiving any right to (1) participate in
a class adjudication in arbitration, either as a class representative, class member, or class
opponent; (2) act as a private attorney general in arbitration; or (3) otherwise seek relief in
a representative capacity.
Case Filings.
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You and We acknowledge and agree that nothing in this Agreement, including this Section 2.3,
limits the applicability of the American Arbitration Association Supplementary Rules for Multiple
If, notwithstanding the express waivers in this Section 2.3, it is determined that You have a non-
waivable right to seek a public injunction, to act as a private attorney general with respect to
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claims arising from or related to alleged injuries to person(s) that are not a named party to the
arbitration, or to assert a Claim in a representative capacity with respect to claims arising from or
related to alleged injuries to person(s) that are not a named party to the arbitration, then You may
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pursue such relief in court, but only after all other Claims and prayers for relief are first adjudicated
in arbitration. During the pendency of any such arbitration the action in court shall be stayed.
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3. YOUR LIMITED OPTION TO OPT OUT OF CERTAIN PROVISIONS. Under this Section 3, You
may opt out of Section 2 above, the provisions that obligate You and Us to accept arbitration
on demand in many circumstances. If you exercise this option in accordance with this Section
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3, neither You nor We will have the right to require arbitration of any Claims. Your exercise of
the option under this Section 3 will not affect any other aspect of this Agreement or Your
Contracts. For You to exercise this option, We must receive a signed writing (the "Opt-Out
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Notice") from You within 30 days of the date You sign this Arbitration Agreement, stating that
You are opting out of Section 2 of the Agreement. The Opt-Out Notice must include Your name,
address, the Vehicle Identification Number (“VIN”) of any vehicle identified in the Contracts,
and the date you signed the Arbitration Agreement. You must email the notice to
arbitrationoptout@carvana.com. Your Opt-Out Notices must be received by 11:59pm, Arizona
time, on the 30th day from the date You signed this Arbitration Agreement. If the Opt-Out
Notice is sent on Your behalf by a third party, then such third party must include evidence of
his or her authority to submit the Opt-Out Notice on Your behalf. If You exercise the option
under this Section 3, opting out of Section 2 will not opt You out of any other arbitration
agreement between You and Us.
4. Arbitrability Delegated to Arbitrator. Any dispute relating to the validity, enforceability,

interpretation, or scope of this Agreement, the arbitrability of any Claim, or other gateway issues of
arbitrability, or any alleged waiver of this Agreement shall be exclusively resolved by the arbitrator
and not by a court.
5. Arbitration Administrator. Any arbitration shall be administered by the American Arbitration

Association (“AAA”). If, for any reason, AAA is unable, unwilling, or ceases to be the administrator,
then You will have twenty calendar days to choose a substitute administrator subject to Our
approval, which may not be unreasonably withheld. If You do not select a new administrator within
that period, then We will do so.
6. Arbitration Procedure. Any arbitration shall be resolved by a single arbitrator in accordance with (1)
the Federal Arbitration Act (“FAA”); (2) this Agreement; and (3) the AAA Rules in effect at the time
the arbitration is commenced, including AAA Rules regarding the arbitrability of any claim or
counterclaim, and including the Consumer Rules and, to the extent applicable, the Document
Procedures and/or the Multiple Case Rules. You and We both agree that for a dispute qualifying for
the Document Procedures, neither Party shall have the right to a hearing outside the Document
Procedures, though either Party may ask the arbitrator to decide that such a hearing is necessary.
The AAA Rules may be obtained at many of AAA’s offices nationwide, or online at www.adr.org/Rules.
In the event of any inconsistency between the AAA Rules and this Agreement, this Agreement shall
prevail.
To begin an arbitration proceeding, You must send to Carvana a demand for arbitration describing
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the nature and basis of Your claims, the relief sought, and (if the demand is submitted by someone
other than You) Your express authorization to bring the arbitration demand. The demand must be
sent by FedEx, UPS, or USPS to Attn: Carvana Legal, 300 E. Rio Salado Pkwy, Tempe, AZ
IE
85281. You must also contact AAA and follow its rules and procedures for commencing
an arbitration. In any demand for arbitration filed with AAA, the business address for
Carvana, LLC, and for any Carvana affiliate shall be described as 300 E. Rio Salado, Tempe, AZ
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82581.
7. Arbitration Hearing Location. Unless prohibited by law, if the arbitrator schedules an oral arbitration
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hearing, then any such hearing shall be conducted virtually unless the arbitrator determines that a
fair hearing requires that the hearing be conducted live. If the arbitration hearing is conducted live,
then, unless the Parties agree to a different location or the AAA determines otherwise pursuant to its
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Multiple Case Rules, the arbitration hearing shall take place in the federal judicial district of Your
residence.
8. Special Procedures for Multiple Case Filings. If twenty-five (25) or more similar claims are
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asserted against Us by the same or coordinated counsel or are otherwise coordinated, You
understand and agree that the resolution of your dispute might be delayed. You also agree to the
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following coordinated bellwether process and application of the Multiple Case Rules. Counsel for the
claimants and counsel for Us shall each select five (5) cases (per side) to proceed first in individual
arbitration proceedings as part of a bellwether process. The remaining cases shall not be filed or
deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until
they are selected to proceed to individual arbitration proceedings as part of a bellwether process. If
the Parties are unable to resolve the remaining cases after the conclusion of the initial ten (10)
proceedings, each side shall select another five (5) cases (per side) to proceed to individual arbitration
proceedings as part of a second bellwether process. The remaining cases shall not be filed or deemed
filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are
selected to proceed to individual arbitration proceedings as part of a bellwether process. A single
arbitrator shall preside over each case. This staged process shall continue, consistent with the
parameters identified above, until all the Claims included in these coordinated filings, including Your
case, are adjudicated or otherwise resolved. The statute of limitations and any filing fee deadlines
shall be tolled for claims subject to this Section 8 from the time Your case is filed until the time Your
case is selected for a bellwether process, withdrawn, or otherwise resolved.
9. No Indirect Damages. The arbitrator has no authority to award consequential, incidental, or punitive
damages, damages for loss of use, loss of time, loss of profits or income, or any other similar
damages not measured by a Party's actual direct damages, except as may be required by law.
10. Compelling Arbitration. If You or We file a lawsuit in court asserting Claim(s) that are subject to
arbitration and the other Party files a motion to compel arbitration that is granted, then it will be the
responsibility of the Party prosecuting the Claim(s) to commence the arbitration proceeding.
10.1.Fee-shifting for Compelling Arbitration. If You file a motion to compel arbitration that is
granted, then You are entitled to an award of Your reasonable attorneys’ fees incurred to obtain
such relief, as determined by the arbitrator. Your attorneys’ fee award referenced in this Section
10.1 shall be immediately collectible. If We file a motion to compel arbitration that is granted, then
We are entitled to an award of Our reasonable attorneys’ fees incurred to obtain such relief, as
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determined by the arbitrator. Our attorneys’ fee award referenced in this Section 10.1 is only
collectible as a setoff against a final arbitration award, if any, that You obtain against Us.
11. Attorney Fees. To the greatest extent permitted by applicable law, the Parties agree that the
arbitrator shall take into account the Parties’ settlement offers as well as any settlement demands in
relation to any relief ultimately obtained through arbitration in evaluating any potential award of
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attorneys’ fees. This includes determining whether any Party prevailed in the arbitration, and if so,
which Party, as well as the reasonableness of any request for attorneys’ fees. The arbitrator shall
also be entitled to apply any statute, rule, regulation, or other authority providing for an award of
and/or prohibiting the recovery of attorneys’ fees, costs, or expenses, in whole or in part, based upon
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the Parties’ settlement offers or demands that could be applied by a court under applicable law. The
arbitrator is also authorized to award attorneys’ fees if it determines that any Claim was frivolous,
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brought or maintained for an improper purpose, and/or brought or maintained in bad faith.
12. Judgment; Effect of Arbitration Award. Judgment on the arbitrator's award may be entered in any
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court with jurisdiction. Otherwise, except as may be required by law, neither a Party nor an arbitrator
may disclose the existence, content, or results of any arbitration hereunder without the prior written
consent of both Parties. No arbitration award involving the Parties will have any preclusive effect as
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to issues or Claims in any dispute involving anyone who is not a Party to the arbitration. Nor will an
arbitration award in prior disputes involving other parties have preclusive effect in an arbitration
between the Parties to this Agreement.
13. Notice and Cure; Special Payment. Prior to initiating a Claim, You may send Us a written Claim
Notice, by email to Legal@Carvana.com with the subject line “Claim Notice,” that describes the basis
of Your Claims and the amount You would accept in resolution of the Claims, and a reasonable
opportunity, not less than 30 days, to resolve the Claims. If (i) You submit a Claim Notice in
accordance with this Section 13; (ii) You cooperate with Us by promptly providing any information We
reasonably request; (iii) We refuse to provide You with the relief You request; and (iv) an arbitrator
subsequently determines that You were entitled to such relief or greater relief, not counting attorneys’
fees or arbitration costs, You will be entitled to a minimum award of at least $7,500 (not counting any
fees to which You are entitled under Section 11) plus Your reasonable attorneys’ fees and witness
costs.
14. Finality of Arbitration. The arbitrator’s decision on all matters, including any interim or final awards,
will be final and binding except as may be provided in the FAA.
15. Applicable Law. Because the Contracts involve a transaction in interstate commerce, the FAA
governs this Agreement and any arbitration pursuant to this Agreement to the exclusion of any state
law inconsistent with the FAA. The arbitrator shall apply applicable statutes of limitations. Except as
otherwise stated in this Agreement, the arbitrator is authorized and given the power to award all
remedies that would apply if the action were brought in court. The arbitrator is not required to apply
federal or state rules of civil procedure or evidence.
16. Acknowledgement of Consideration and Integration. You and We each acknowledge and agree
that this Agreement is supported by valuable consideration, including the promises and consideration
exchanged pursuant to the Contracts. You and We each acknowledge and agree that this Agreement
is part of the Contracts, and that each Party regards the consideration contained within this
Agreement as integral to the decision to enter the Contracts.
17. Severability. If any provision of this Arbitration Agreement is found to be invalid or unenforceable,
then that specific provision shall be of no force and effect and shall be severed, but the remainder of
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this Agreement shall continue in full force and effect. If a court or arbitrator limits or voids any portion
of Section 2.3 captioned "Individual Claims Only" in any proceeding, then, subject to the right to
appeal such a decision, the class, collective, representative and/or private attorney general action
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must be litigated in a civil court of competent jurisdiction and not arbitration, but the portions of
Section 2.3 captioned Individual Claims Only that are enforceable shall be enforced in arbitration.
18. Survival. This Agreement survives Your full payment under the Contracts, termination or rescission
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of the Contracts, and to the extent permitted by law, Your or Our bankruptcy.
19. Conflicts. In the event of any conflict or inconsistency between this Agreement and the Contracts,
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this Agreement shall prevail. Any right of any Party to demand arbitration on an individual basis under
this Agreement will prevail over any prior agreement that is inconsistent with that right.
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BY SIGNING BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND
EXPRESSLY AGREE TO THE ABOVE AGREEMENT. THE AGREEMENT MAY SUBSTANTIALLY
LIMIT YOUR RIGHTS IN THE EVENT OF A DISPUTE. YOU ALSO ACKNOWLEDGE RECEIVING A
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COMPLETED COPY OF THIS AGREEMENT.
carvana.sign cobuyer.sign
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_________________________________ _________________________________
Customer Signature Co-Signer Signature
carvana.date
4/7/2024 cobuyer.date
Date: _______________________________ Date: _______________________________
By: _________________________________
By: _________________________________
Authorized Signature
Authorized Signature

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DocuSign Envelope ID: 9DBAE981-83F9-4BB4-8810-9D27CB7958F6 THIS IS A COPY

The Authoritative Copy of this record is held at NA3.docusign.net

Upfront Nonrefundable Shipping Acknowledgment

2. I understand that the above Payment:

a. will be credited toward the purchase of this Vehicle

exchange within Carvana’s 7-Day Money Back Guarantee

Retail Purchase Agreement

ADDRESS LINE N/A Facility

CITY, STATE, ZIP ROSEVILLE CA 95747-6119 Dealership

carvana.initial Buyer's Initials Cash Down Payment $22,464.21

LA INFORMACION QUE VE ADHERIDA EN LA VENTANILLA FORMA TOTAL BALANCE DUE $0.00

RPA CA 03/23 Page 1 of 4

Carvana Vehicle Return Program

3. You return the Vehicle in one of two ways:

6. You have not driven it more than 400 miles;

RPA CA 03/23 Page 2 of 4

RPA CA 03/23 Page 3 of 4

RPA CA 03/23 Page 4 of 4

BMW 5 Series 2015 WBA5A5C53FD514317

WARRANTIES FOR THIS VEHICLE:

IMPLIED WARRANTIES ONLY

LIMITED WARRANTY. The dealer will pay ____%

SYSTEMS COVERED: DURATION:

Electrical; Fuel; Heating & Air Conditioning; Braking; Steering;

Frame & Body Cooling System Steering System

California Proposition 65 Warning

Y V Why am I seeing this warning?

Vehicle Service Contract 39012294

VEHICLE SERVICE CONTRACT (“CONTRACT”)

THE COVERED VEHICLE

3445 CINCINNATI AVE

C O CITY STATE ZIP

Vehicle Service Contract 39012294

FOR EMERGENCY ROADSIDE ASSISTANCE – CALL TOLL FREE (888) 300-8607

Vehicle Service Contract 39012294

WHAT TO DO IF YOU HAVE A MECHANICAL BREAKDOWN

DEALER’S WARRANTY WRAP COVERAGE

EXCLUSIONS – WHAT THIS VEHICLE SERVICE CONTRACT DOES NOT COVER

Vehicle Service Contract 39012294

OUR RIGHT TO CANCEL THIS CONTRACT

HOW THIS CONTRACT MAY BE TRANSFERRED

Vehicle Service Contract 39012294

OTHER IMPORTANT CONTRACT PROVISIONS

Vehicle Service Contract 39012294

STATE SPECIFIC REQUIREMENTS

Vehicle Service Contract 39012294

The following is added to the first page:

Vehicle Service Contract 39012294

apparent if that component was inspected at time of purchase.

The section captioned Dispute Resolution is amended to add the following:

Vehicle Service Contract 39012294

The section captioned DISPUTE RESOLUTION is amended to add the following:

Vehicle Service Contract 39012294

Vehicle Service Contract 39012294

The section captioned CANCELLATION REFUNDS is amended as follows:

Vehicle Service Contract 39012294

The section captioned DISPUTE RESOLUTION is amended to add the following:

Vehicle Service Contract 39012294

The section captioned DEFINITIONS is amended as follows:

The section captioned DISPUTE RESOLUTION is amended to add the following: