Scribd Logo
Upload

Welcome to Scribd!

  • 29 views

    Mla Elctrical Shop and Auto Supply

    Uploaded by

    lorieferpalogan
    This document provides an action plan to expand the capabilities of MLA Electrical Shop and improve its sales and customer service. The plan includes recruiting electricians, replacing old equipment, allowing online payments, improving the customer experience, forming supplier contracts, offering discounts, creating an online page, and improving security.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Mla Elctrical Shop and Auto Supply

    Uploaded by

    lorieferpalogan
    29 views4 pages
    This document provides an action plan to expand the capabilities of MLA Electrical Shop and improve its sales and customer service. The plan includes recruiting electricians, replacing old equipment, allowing online payments, improving the customer experience, forming supplier contracts, offering discounts, creating an online page, and improving security.

    Original Title

    MLA-ELCTRICAL-SHOP-AND-AUTO-SUPPLY

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides an action plan to expand the capabilities of MLA Electrical Shop and improve its sales and customer service. The plan includes recruiting electricians, replacing old equipment, allowing online payments, improving the customer experience, forming supplier contracts, offering discounts, creating an online page, and improving security.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    29 views4 pages

    Mla Elctrical Shop and Auto Supply

    Uploaded by

    lorieferpalogan
    This document provides an action plan to expand the capabilities of MLA Electrical Shop and improve its sales and customer service. The plan includes recruiting electricians, replacing old equipment, allowing online payments, improving the customer experience, forming supplier contracts, offering discounts, creating an online page, and improving security.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 4

    BUSINESS

    ETHICS
    MLA ELECTRICAL SHOP AND AUTO
    SUPPLY

    AN ACTION PLAN PREPARED BY:


    NICOLE A. ASUNCION

    GRADE 12 – ALEXANDRITE

    FAY B. MANAGUELOD
    ADVISER
    GOAL: To expand the capabilities of MLA Electrical Shop
    Specific What should be achieved? This plan achieves to increase the sales and
    improve the customer service of the business.
    Measurable What is the indicator of progress? Customer satisfaction and sales.
    Attainable Is it attainable with the resources Yes, the funds that shall be used in this plan
    you have? have been prepared.
    Relevant Is it aligned with the enterprise Yes, the business itself and the customers
    previous goal? need these improvements.
    Timely When is it going to happen? During the start of July, 2023.

    Tasks Deadline
    Service:
    1. Recruitment of electricians.
    15 Days
    The home-to-home service of the business is only limited and adding
    electricians can help the business to accept more customers far from
    the radius of the business.

    2. Replacement of old equipment and buying new and better tools.


    The equipment is beneficial for electricians to carry out their job. 7 Days
    Furthermore, replacing old tools and equipment boosts their
    efficiency.

    3. Allowing online payment through GCash. 3-5 Days


    Since Tumauini is slowly progressing, some customers prefer paying
    online and carry less cash in their pocket. Allowing the customers to
    pay online brings conveniency to them and also to the business.

    4. Improve customer satisfaction.


    This plan includes providing a comfortable environment while the 30 Days
    electrician repairs their vehicle. Through this consideration, the
    business may gain loyalty from their customers. Furthermore, adding
    source of entertainment like television is beneficial for customers
    who came with their kid/s.

    Merchandising:
    30 Days
    1. Form a contract with more suppliers.
    Aside from servicing, the business also sells components of vehicles.
    Contacting suppliers and forming a contract to supply the business
    with components can raise profits. This could allow customers to
    visit the business to buy components than order online.

    2. Offer discounts to customers that also seeks service. 30 Days


    Customers who mostly buy components are customers who also
    come to have their vehicle repaired. Offering them discounts, the
    business will not just gain satisfaction but, also loyalty from them.
    3. Create a page in an online platform. 3-5 Days
    The business should utilize the internet and consider boosting it
    through posting available components of vehicles so that those
    people in Tumauini can visit the page and place an order.

    4. Improve security. 20 Days


    Installing CCTV cameras ensures the safety of customers while they
    have vehicle fixed. This can ease their mind and put more trust to the
    business.

    IDENTIFYING THE RESOURCES NEEDED


    Service Merchandising
    Additional electricians Trusted and reliable suppliers
    Equipment and Tools for electricians Internet Connection
    Internet Connection CCTV cameras
    Equipment for customer satisfaction Computer
    - Television
    - Chairs
    - Electric fan
    - Table

    MONITORING
    Service Merchandising
    Monitor the service performance Monitor the sales performance
    Monitor the employee efficiency Monitor the frequency of customers
    Monitor the customer response Monitor social engagement

    EVALUATING
    Service Merchandising
    Comparing of sales performances before and Comparing of sales data before and after buying
    after the recruitment of new employees. components from suppliers.

    Comparing of efficiency before and after Frequency of customers that visit the business again.
    buying new equipment and tools.

    Comparing of conveniency before and after Checking of social engagement and number of
    allowing online payment. orders.

    Review of customer response before and after Frequency of customers that visit the business again.
    improving the environment.

    You might also like