New Tick
New Tick
New Tick
Optional Charges
Passenger(s) Charge Description Seat Amount
ECONOMY
ECONOMY
Passenger(s) should report at the check-in counter at least 02:00 hours prior to domestic flight departure and 0400 hours
prior to international flight.
Check-in counters will be closed 45 minutes prior to domestic flight departure and 90 minutes prior to international flight
departure.
All passengers will be required to provide photo identity at the time of Check-In.
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TICKET EXPIRATION
Tickets are non-transferable, non-endorsable and are subject to the following terms and limits:
All tickets expire 29 days from the flight date.
SereneAir assumes no liability for valuable items in the checked and unchecked baggage of the passenger.
For denied/delayed boarding or cancelled/delayed flight, SereneAir can be obligated to pay compensation only as per Conditions of
Carriage.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
Refund will be processed at the place of issuance of ticket on production of the original ticket with the necessary endorsement of
SereneAir.
All known taxes are collected at the time of reservations; however there may be some taxes which can be collected at Airport on
departure.
Original passport and/or CNIC/NICOP with photocopy required for refund.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
Prior to ticket expiration, tickets may be changed or refunded with the following applicable charges:
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PKR 3000 more than 120 Hours before flight departure, PKR 4500 within 120 to
Pakistan to PKR 3500 before flight departure. PKR 6000 after flight
48 Hours before flight departure and PKR 5500 within 48 Hours before flight
UAE departure.
departure and no show.
NOTE: Penalties are charged per segment
The original Credit Card used for the purchase of the air ticket must be shown at the time of check-in along with the card holder
photo identification.
If the person, whose name appears on the Credit Card, is not the travelling passenger then he should possess the following:
A. Copy of the photo identity of the credit card holder, signed / verified by the credit card holder.
B. Passenger shall also present his/her own photo identification at the time of check-in
C. For more convenience, passengers are requested to get the verification of credit card done in advance through airport/city
ticketing office of SereneAir. The above documents will be needed for verification.
D. For Credit Card refund, please send an email to customeraffairs@sereneair.com
I/we (passenger(s)) have read and accept the Conditions of Carriage available on SereneAir website https://www.sereneair.com
or on request from SereneAir city offices. These Conditions also give notice about the limit of liability of SereneAir. I understand
that purchase of the ticket forms a contract with SereneAir as per the terms herein and the Conditions of Carriage.
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