AVILA, RESSEL S.

BSOA 2-A

Why is quality is important?

Quality helps to boost reputation, brand value and meet the industry standards. Quality control
is a product-based process and quality assurance is a process-based process. The importance of
quality culture is that it lowers employee turnover and motivates employees at a lower level to
improve their daily work.
In current times, the significance of quality has increased and organizations are trying to cope
with it.

 It helps to accomplish higher consistency in the offering of products and services

 It lowers costly mistakes
 It escalates efficiency through better utilization of time and resources

How to measure product quality?

You can use various methods to define quality criteria, such as customer feedback, surveys,
interviews, user testing, competitor analysis, and market research. You should also align your
quality criteria with your product vision, goals, and strategy.
The first step to improve product quality is to define what quality means for your product and
your customers. You need to identify the key features, functions, and attributes that your
product should deliver, and the standards and expectations that your customers have. You can
use various methods to define quality criteria, such as customer feedback, surveys, interviews,
user testing, competitor analysis, and market research. You should also align your quality
criteria with your product vision, goals, and strategy.

Give the quality technique

6 Total Quality Management Techniques to manage team performance

1. Benchmarking

Benchmarking is the process of taking performance metrics from the team and comparing
these results to industry leaders. Problems and inefficiencies can be identified and acted upon.
Targets for performance improvement can be devised, planned and implemented. With target
achievement comes performance improvement and greater knowledge.

2. Continuous Improvement Process

Continuous improvement process, or continual improvement, concerns the ongoing
improvement of services, products and processing using the metrics of ‘incremental’ and
‘breakthrough’. Incremental is the process of improvement over time, while breakthrough is
improvement occurring all at once.

The most widely used tool in the continuous improvement process is the PDCA cycle - The Plan-
Do-Check-Act. You can read more about it here.

3. Statistical Process Control

Statistical process control is a method of quality control which uses statistical methods to
control, monitor and manage a process. Quality data is in the form of product or process
measurements which are obtained in real-time. Control limits are set. If data falls outside the
control limits, then this indicates variation away from the process standards and reason to
search for a source of this variance.

4. Variation Risk Management

Variation risk management is a tool for identifying, assessing and, if needed, nullifying
unwanted variation in a process. It is a process geared toward the most effective reduction of
negative process variation, given limited resources.

5. Business Process Re-engineering

The process of business re-engineering involves discovering the business operations and
processes, determining the frailties and inefficiencies, redesigning these processes to eliminate
redundancies, and finally implementing these redesigned processes. Re-engineering
emphasizes a holistic approach; looking at large-scale change that can be implemented,
focusing on business objectives and the processes related to them.

6. Six Sigma

Six sigma is a data-driven approach for removing defects in any process from manufacturing to
engineering, product and service. Six sigma approaches uses two main basic principles: DMAIC
and DMADV.

Differentiate between Quality Performance & Quality Of Conformance

There are two basic dimensions of quality: Performance quality measures to what extent a product or
service meets the expectations of the customer. Conformance quality measures if processes are
carried out the way they were intended to be carried out. The root cause for quality problems is
process variability.
What us quality control & give the types & explain each types of quality control
What is Quality Control (QC)?
Quality control is the process by which services/products are measured and tested to ensure
they are as uniform as possible and meet a standard. It helps businesses minimize
inconsistencies and improve product quality.
2. What are the four types of Quality Control?
The four types of quality control are process control, control charts, acceptance sampling, and
product quality control. While a control chart helps study changing processes over time,
process control and product quality control help monitor and adjust products as per the
standards. Acceptance sampling is a unique type that involves a statistical measure to
determine whether a batch or sample of products satisfies the standards.

What is a Six Sigma principle?

Six Sigma is a set of methodologies and tools used to improve business processes by reducing
defects and errors, minimizing variation, and increasing quality and efficiency. The goal of Six
Sigma is to achieve a level of quality that is nearly perfect, with only 3.4 defects per million
opportunities.

Give the Philosophy o f Total Quality Management

Total Quality Management (TQM) is a comprehensive system for achieving continuous
improvement in customer satisfaction. It is a philosophy of total integration of the business to
achieve the required result. The goal is to achieve greater efficiency and effectiveness, lower
operating cost and increased market share.
BALANA, KENT P. BSOA 2-A

Why is quality is important?

Quality helps to boost reputation, brand value and meet the industry standards. Quality control
is a product-based process and quality assurance is a process-based process. The importance of
quality culture is that it lowers employee turnover and motivates employees at a lower level to
improve their daily work.
In current times, the significance of quality has increased and organizations are trying to cope
with it.

 It helps to accomplish higher consistency in the offering of products and services

 It lowers costly mistakes
 It escalates efficiency through better utilization of time and resources

How to measure product quality?

You can use various methods to define quality criteria, such as customer feedback, surveys,
interviews, user testing, competitor analysis, and market research. You should also align your
quality criteria with your product vision, goals, and strategy.
The first step to improve product quality is to define what quality means for your product and
your customers. You need to identify the key features, functions, and attributes that your
product should deliver, and the standards and expectations that your customers have. You can
use various methods to define quality criteria, such as customer feedback, surveys, interviews,
user testing, competitor analysis, and market research. You should also align your quality
criteria with your product vision, goals, and strategy.

Give the quality technique

6 Total Quality Management Techniques to manage team performance

1. Benchmarking

Benchmarking is the process of taking performance metrics from the team and comparing
these results to industry leaders. Problems and inefficiencies can be identified and acted upon.
Targets for performance improvement can be devised, planned and implemented. With target
achievement comes performance improvement and greater knowledge.

2. Continuous Improvement Process

Continuous improvement process, or continual improvement, concerns the ongoing
improvement of services, products and processing using the metrics of ‘incremental’ and
‘breakthrough’. Incremental is the process of improvement over time, while breakthrough is
improvement occurring all at once.

The most widely used tool in the continuous improvement process is the PDCA cycle - The Plan-
Do-Check-Act. You can read more about it here.

3. Statistical Process Control

Statistical process control is a method of quality control which uses statistical methods to
control, monitor and manage a process. Quality data is in the form of product or process
measurements which are obtained in real-time. Control limits are set. If data falls outside the
control limits, then this indicates variation away from the process standards and reason to
search for a source of this variance.

4. Variation Risk Management

Variation risk management is a tool for identifying, assessing and, if needed, nullifying
unwanted variation in a process. It is a process geared toward the most effective reduction of
negative process variation, given limited resources.

5. Business Process Re-engineering

The process of business re-engineering involves discovering the business operations and
processes, determining the frailties and inefficiencies, redesigning these processes to eliminate
redundancies, and finally implementing these redesigned processes. Re-engineering
emphasizes a holistic approach; looking at large-scale change that can be implemented,
focusing on business objectives and the processes related to them.

6. Six Sigma

Six sigma is a data-driven approach for removing defects in any process from manufacturing to
engineering, product and service. Six sigma approaches uses two main basic principles: DMAIC
and DMADV.

Differentiate between Quality Performance & Quality Of Conformance

There are two basic dimensions of quality: Performance quality measures to what extent a product or
service meets the expectations of the customer. Conformance quality measures if processes are
carried out the way they were intended to be carried out. The root cause for quality problems is
process variability.
What us quality control & give the types & explain each types of quality control
What is Quality Control (QC)?
Quality control is the process by which services/products are measured and tested to ensure
they are as uniform as possible and meet a standard. It helps businesses minimize
inconsistencies and improve product quality.
2. What are the four types of Quality Control?
The four types of quality control are process control, control charts, acceptance sampling, and
product quality control. While a control chart helps study changing processes over time,
process control and product quality control help monitor and adjust products as per the
standards. Acceptance sampling is a unique type that involves a statistical measure to
determine whether a batch or sample of products satisfies the standards.

What is a Six Sigma principle?

Six Sigma is a set of methodologies and tools used to improve business processes by reducing
defects and errors, minimizing variation, and increasing quality and efficiency. The goal of Six
Sigma is to achieve a level of quality that is nearly perfect, with only 3.4 defects per million
opportunities.

Give the Philosophy o f Total Quality Management

Total Quality Management (TQM) is a comprehensive system for achieving continuous
improvement in customer satisfaction. It is a philosophy of total integration of the business to
achieve the required result. The goal is to achieve greater efficiency and effectiveness, lower
operating cost and increased market share.