Chapter 4 PPT 8th Edition Satisfaction

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Chapter 4
Job Satisfaction
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Class Agenda
Job Satisfaction
Why Are Some Employees More Satisfied Than Others?
• Value Fulfillment.
• Satisfaction with the Work Itself.
• Mood and Emotions.
How Important Is Job Satisfaction?

Application: Tracking Satisfaction
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An Integrative Model of Organizational
Behavior
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Job Satisfaction 1
• A pleasurable emotional state resulting from the appraisal

of one’s job or job experiences.
• Cognition
• Affect

Job Satisfaction 2
What kinds of things do you value in a job?

What is it that makes you satisfied?

Table 4-1 Commonly Assessed Work
Values
Categories Specific Values
Pay • High salary
• Secure salary
Promotions • Frequent promotions
• Promotions based on ability
Supervision • Good supervisory relations
• Praise for good work
Coworkers • Enjoyable coworkers
• Responsible coworkers
Work Itself • Utilization of ability
• Freedom and independence
• Intellectual stimulation
• Creative expression
• Sense of achievement
Key Question: Altruism • Helping others

• Moral causes
Which of these Status • Prestige
things are most • Power over others
• Fame
important to you?
Environment • Comfort
• Safety
Sources: Adapted from R.V. Dawis, “Vocational Interests, Values, and Preferences,” in Handbook of Industrial and Organizational Psychology, Vol.
2, ed. M.D. Dunnette and L.M. Hough (Palo Alto, CA: Consulting Psychologists Press, 1991), pp. 834-71; D.M. Cable and J.R. Edwards,
“Complementary and Supplementary Fit: A Theoretical and Empirical Investigation,” Journal of Applied Psychology 89 (2004), pp. 822-34.

Value Fulfillment
Value-percept theory: Job satisfaction depends on whether
you perceive that your job supplies the things that you value.
Does your job supply what you value?
Dissatisfaction = ( Vwant − Vhave )  ( Vimportance )

Figure 4-1 The Value-Percept Theory of
Job Satisfaction

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Figure 4-2 Correlations Between Satisfaction
Facets and Overall Job Satisfaction

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Figure 4-3 Job Characteristics Theory

Assessing Growth Need Strength
1. A feeling of doing something meaningful with my job.

2. A chance to try new things and grow as an employee.
3. An opportunity to be inventive and creative with what I do.
4. A chance to gain new knowledge and skills.
5. An opportunity to structure my work my own way.
6. A feeling of challenge and self-expression.
Average Score: 18

Figure 4-4 Growth Need Strength as a
Moderator of Job Characteristic Effects
Image: Copyright McGraw-Hill Education. Permission required for reproduction or display. Adapted from B.T. Loher, R.A. Noe, N.L. Moeller, and
M.P. Fitzgerald,” A Meta-Analysis of the Relation of Job Characteristics to Job Satisfaction,” Journal of Applied Psychology 70 (1985), pp. 280-89.

Job Crafting
• Job rotation
• Job enlargement
• Job enrichment
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Affective Component
• Even the most satisfied employees aren’t satisfied every
minute of every day.
• Satisfaction levels wax and wane as a function of mood
and emotions.

Figure 4-6 Different Kinds of Moods

Table 4-2 Different Kinds of Emotions 1
Positive Emotions Description

Joy A feeling of great pleasure
Pride Enhancement of identity by taking credit
for achievement
Relief A distressing condition has changed for
the better
Hope Fearing the worst but wanting better
Love Desiring or participating in affection
Compassion Being moved by another’s situation
© McGraw Hill, LLC Source: Adapted from R.S. Lazarus, Emotion and Adaptation (New York: Oxford University, 19 91). 16
Table 4-2 Different Kinds of Emotions 2
Negative Emotions Description

Anger A demeaning offense against me and
mine
Anxiety Facing an uncertain or vague threat
Fear Facing an immediate and concrete
danger
Guilt Having broken a moral code
Shame Failing to live up to your ideal self
Sadness Having experienced an irreversible loss
Envy Wanting what someone else has
Disgust Revulsion aroused by something
offensive
© McGraw Hill, LLC Source: Adapted from R.S. Lazarus, Emotion and Adaptation (New York: Oxford University, 19 91). 17
Figure 4-5 Hour-by-Hour Fluctuations in
Job Satisfaction During the Workday

Mood and Emotions 2
Feeling versus showing:

• Emotional labor.
• Emotional contagion.

Bonus Assessment: Emotional Labor
My job requires me to:

1. Make myself feel the things I need to express at work.
2. Attempt to actually experience the feeling that I need to display.
3. Try to feel the things that I need to show to others.
4. Conceal the emotions that I actually experience.
5. Pretend that I’m feeling things that I’m not.
6. Avoid showing the true emotions that I’m experiencing.
Average Score: 17

Figure 4-7 Why Are Some Employees More
Satisfied Than Others?

Figure 4-8 Effects of Job Satisfaction on
Performance and Commitment

Life Satisfaction
• The degree to which people feel a sense of happiness
with their lives
• Job satisfaction is one of the strongest predictors of life
satisfaction.
• Increase in job satisfaction has stronger impact on life
satisfaction than do increases in salary or income.

OB on Screen
Working Man

Application: Tracking Satisfaction

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Next Time
Chapter 5: Stress
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Because learning changes everything.

How Important Is Job Satisfaction?

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• A pleasurable emotional state resulting from the appraisal

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What kinds of things do you value in a job?

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Key Question: Altruism • Helping others

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Dissatisfaction = ( Vwant − Vhave )  ( Vimportance )

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1. A feeling of doing something meaningful with my job.

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Positive Emotions Description

Negative Emotions Description

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Feeling versus showing:

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My job requires me to:

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