Nature Valley Savory Bars weekly report

Contact Number Fiscal Contact Month Sub-Reason Sub-Specific

2023-09-11-37953US 02 SEP Appearance Damaged Product/Poor Cond-App

2023-09-12-42909US 00 SEP Appearance Damaged Product/Poor Cond-App

2023-09-13-40826US 00 SEP Texture Dry-Texture

2023-09-14-47335US 00 SEP Appearance Damaged Product/Poor Cond-App

2023-09-15-52966US 00 SEP Texture Unspec/Other-Texture

2023-09-18-59724US 00 SEP Texture Unspec/Other-Texture

2023-09-18-60154US 00 SEP Texture Unspec/Other-Texture

2023-09-18-60154US 01 SEP Texture Unspec/Other-Texture

2023-09-19-53359US 00 SEP Texture Unspec/Other-Texture

2023-09-25-79557US 01 SEP Appearance Damaged Product/Poor Cond-App

2023-09-28-87495US 01 SEP Texture Unspec/Other-Texture

2023-09-29-88605US 01 SEP Texture Dry-Texture

2023-09-29-93333US 00 SEP Texture Dry-Texture

2023-09-29-93333US 02 SEP Appearance Damaged Product/Poor Cond-App

2023-09-29-93333US 03 SEP Texture Dry-Texture

2023-09-29-93333US 05 SEP Appearance Damaged Product/Poor Cond-App

2023-10-02-06117US 00 OCT Appearance Damaged Product/Poor Cond-App

2023-10-02-06117US 01 OCT Appearance Damaged Product/Poor Cond-App

2023-10-03-10247US 00 OCT Texture Unspec/Other-Texture

2023-10-03-94708US 00 OCT Appearance Damaged Product/Poor Cond-App

2023-10-03-94909US 01 OCT Appearance Damaged Product/Poor Cond-App

2023-10-04-09562US 00 OCT Texture Unspec/Other-Texture

2023-10-05-16153US 02 OCT Appearance Damaged Product/Poor Cond-App

 Package Size UPC Code

Nv Savory Nut Crnch Bar Smky

Bbq 5Ct 4.45 Oz 16000200371

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388

Nv Savory Nut Crnch Bar Smky

Bbq 5Ct 4.45 Oz 16000200371

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388
Nv Savory Nut Crnch Bar Evrythg
5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Smky

Bbq 5Ct 4.45 Oz 16000200371

Nv Savory Nut Crnch Bar Smky

Bbq 5Ct 4.45 Oz 16000200371

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388
Nv Savory Nut Crnch Bar Evrythg
5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Evrythg

5Ct 4.45 Oz 16000200395

Nv Savory Nut Crnch Bar Wht

Chddr 5Ct 4.45 Oz 16000200388
 Verbatim

I bought some of the Nature Valley Savory Nut Crunch Bars Smoky BBQ but when you bite the
bar all of it comes apart, and the flavor is really spicy It tastes awful even my sons didn't like it. I
love the peanut butter and want to try this one but it is too spicy.

I have the Nature Valley Savory Nut Crunch Bars Everything Bagel 5ct 4.45 oz. It is like cereals in
the inside lose and crumble. I just bought it today from Ralph at 7257 Sunset Blvd., Los Angeles,
CA. 90046. There is no damage to the packaging. I opened one of them just today.

Not impressed! I tried the Everything flavor and it was dry and not good! **I was asked to send info
to your quality team on my experience with trying the savory Everything bars. These were not
good! They are dry and just don't taste good, it really was a waste of money, didn't even finish the
box **Nature Valley done **Will gather this info when I am at home. Thanks **They taste terrible
and yes all were dry! Bar code: 016000200395 Best if used by: 17Nov2023TQ17082 Walmart ***
Thank you

Purchased a box of the new savory white cheddar bars. Unfortunately, all bars were broken and in
significant pieces. Wanted to report as this is not what we are used to and we’re excited to try new
product. Pretty disappointing **On Reply PH-MZA** • The date or approximate date that you
purchased the product. 9/13 • Where was it stored? On the shelf on grocery store. Opened product
same day. Package was fine •Have you had this product before? No! But many other nature valley
products. Thank you again

I have the Nature Valley Savory Nut Crunch Bars White Cheddar 5ct 4.45 oz and I do have
suggestions for your new product. My husband and saw a commercial in it and he likes it. So at
the store, we bought 2 boxes because it was on sale. It was really good taste. We bought it again
for 2 boxes but my husband and my daughter said that it was crumbly and sloppy. It was
unpleasant and we love our Nature Valley products. I was so disappointed. I threw the other boxes
and I didn't save either the wrapper. They were the same product, flavors, and counts. No
damage. Maybe you should make crackers.

I have the Nature Valley Savory Nut Crunch Bars White Cheddar 5ct 4.45 oz and I bought this in
Walmart. I just tried this. It doesn't taste good. It doesn't taste like white cheddar. I am bout to give
to the bird. Yes, all of the bars are the same. The texture is different as well in my mouth. No flavor
at all. No damage.

I bought 6 boxes of Nature Valley Savory Nut Crunch. White Cheddar and BBQ. All adults and
kids that try one spit it out, and I can't blame them that is what I did. This has got to be the worst
product you have ever made. Needless to say, I threw all 6. Hi from General Mills. the nature
valley savory white cheddar was like chewing on cheesey cardboard. (Chat Disconnected).

I bought 6 boxes of Nature Valley Savory Nut Crunch. White Cheddar and BBQ. All adults and
kids that try one spit it out, and I can't blame them that is what I did. This has got to be the worst
product you have ever made. Needless to say, I threw all 6. Hi from General Mills. the nature
valley savory white cheddar was like chewing on cheesey cardboard. (Chat Disconnected).
My grandson was so excited about the Everything Bagel Granola Bars .....we love your granola
bars. My mom bought them for me and I got them for my kids and now grandkids. All that being
said.....the Everything Bagel bar is a huge flop!!!!! What a disappointment! This doesn't resemble
an ' Everything " anything! They are bland and not soft but not crunchy, nuts were conspicuous by
their absence. No poppy seeds or sesame seeds or bits of garlic. We will still purchase our old
stand-bys but this is an utter failure.

I'm calling about 2 boxes of Nature Valley Savory Nut Crunch White Cheeddar Bars, they have
stranger taste that I have ever been from the bar of Nature Valley. The bars was also crumbled. I
can't read the code date because we already torn off the part after the best if used by date. We
finished all the bars inside and we threw the wrappers away. Yes, they have the best if used by
date. It has like a very stange tastee like almost a bitter taste. This is the first time that we try this
flavor.

I was very disappointed when you ceased production of the nut crunch bar. So when I saw the
Savory nut crunch bar, I was looking forward to trying them. I just tried the Savory White Cheddar
Nut Crunch. Very disappointed - was quite bland and not all that crunchy or crispy. I think
whoever ‘ok’d’ rolling this out was wrong.I don’t usually reach out to make comments on products
so that is my level of disappointment on ceasing the prior nut bar and rolling out this very
disappointing version.

Family loves your Sweet and Salty nut line of bars! Great for school lunches and snacks! We
even take them fishing. But I purchased three boxes of the Savory Nut Crunch Everything Bagel a
few days ago. Quite frankly, the flavor is horrible. They taste nothing like an everything bagel.
Rather they taste like garlic infused sawdust. They're dry and lack any flavor other than a hint of
garlic. I was very disappointed in them. I'm now stuck with two full boxes and half an empty box.
Neither my kids, wife or I enjoyed these at all. Politely requesting replacement for another one (3)
of your products. We're ready to throw them out. It was extremely disappointing. Dry and
unflavoured. The Sweet and Salty granola bars are so much better!

I tried the Nature Valley Savory Nut Crunch Bars Smoky BBQ 5ct 4.45oz and Nature Valley
Savory Nut Crunch Bars White Cheddar 5ct 4.45oz for the 1st time. I must say, that I am
disappointed. I tried a lot of Nature Valley Products from time to time, but these 2 were terrible.
They are crumbly, dry, and tasteless, they are truly terrible. I bought them a few weeks ago from
Food Lion, but I don't remember exactly where it is located. I always buy them for my daily Golf
basis. The boxes were in safe condition, with no signs of damage in them.

I tried the Nature Valley Savory Nut Crunch Bars Smoky BBQ 5ct 4.45oz and Nature Valley
Savory Nut Crunch Bars White Cheddar 5ct 4.45oz for the 1st time. I must say, that I am
disappointed. I tried a lot of Nature Valley Products from time to time, but these 2 were terrible.
They are crumbly, dry, and tasteless, they are truly terrible. I bought them a few weeks ago from
Food Lion, but I don't remember exactly where it is located. I always buy them for my daily Golf
basis. The boxes were in safe condition, with no signs of damage in them.

I tried the Nature Valley Savory Nut Crunch Bars Smoky BBQ 5ct 4.45oz and Nature Valley
Savory Nut Crunch Bars White Cheddar 5ct 4.45oz for the 1st time. I must say, that I am
disappointed. I tried a lot of Nature Valley Products from time to time, but these 2 were terrible.
They are crumbly, dry, and tasteless, they are truly terrible. I bought them a few weeks ago from
Food Lion, but I don't remember exactly where it is located. I always buy them for my daily Golf
basis. The boxes were in safe condition, with no signs of damage in them.

I tried the Nature Valley Savory Nut Crunch Bars Smoky BBQ 5ct 4.45oz and Nature Valley
Savory Nut Crunch Bars White Cheddar 5ct 4.45oz for the 1st time. I must say, that I am
disappointed. I tried a lot of Nature Valley Products from time to time, but these 2 were terrible.
They are crumbly, dry, and tasteless, they are truly terrible. I bought them a few weeks ago from
Food Lion, but I don't remember exactly where it is located. I always buy them for my daily Golf
basis. The boxes were in safe condition, with no signs of damage in them.
We just bought your Nature Valley Savory Nut Crunch Bars Everything Bagel 5ct 4.45 oz. How
come they are all crumbling? I don't know the exact address of the store. It was purchased a
month ago. It was stored in my cupboard. No, there was no damage to the package. This is the
first time for this flavor. I have one left they are all crumble they are all fall apart. I can't find an
expiration date on the pouch.

We just bought your Nature Valley Savory Nut Crunch Bars Everything Bagel 5ct 4.45 oz. How
come they are all crumbling? I don't know the exact address of the store. It was purchased a
month ago. It was stored in my cupboard. No, there was no damage to the package. This is the
first time for this flavor. I have one left they are all crumble they are all fall apart. I can't find an
expiration date on the pouch.

I have a complaint about the Nature Valley Savory Nut Crunch Bars Everything Bagel 5ct, the
texture is crumbly when I take them out of the wrapper, they're crumbly, the edges of the bars are
broken. It was purchased a few days ago and stored in the pantry. The packaging was fine. I
opened 3 of the bars but I threw them out. Yes, It's the first time I've tried it, I like the flavor but
they're crumbly. Thank you.

I recently purchased your new Nature Valley Savory nut crunch bars (Everything Bagel). I was
totally looking forward to them but they completely crumbled when I opened them. They wound up
to be more like granola. They need some kind of binding agent so you can bite into them. I did like
the flavor but would not purchase them again until this issue is fixed. ***ONREPLY PH-AR*** I
think I may have purchased it around 2 months ago. I do purchase your other bars all the time so,
rest assured, that sill not change. I was intrigued by the savory option which is why I purchased
them. Also, the low sugar count was an additional factor. Thank you for your time.

Nature Valley Savory Nut Crunch is very good. But they fall apart when you take them out of the
wrapper

I finally found your savory nut crunch bars ( everything seasoning) and really like them, but , they
crumble all over when you bite into them. A good part of the bar falls to my lap or the table. I now
adjust the way I eat the bar to be sure to catch the crumbs. This eliminates eating them as a snack
on the go. I enjoy the flavor and the crunch but perhaps something could be added to keep it
together better. ** ON REPLY HN-FG ** Thank you for your response. The purchase was made at
Stop and Shop at 6 Thatcher Rd, Gloucester, MA on 9/29/2023. Here are pictures with the
information you requested. Thank you. UPC from the bar on the picture is 1600032381.

I bought 3 of your Nature Valley Savory White Crunch and everyone that I have opened is
crumbled and broken. Also it was soggy. All the boxes have the same code date. I bought this last
week and keep this in my cabinet. I don't have the receipt anymore, 2 replacements certficates
would be fine. I don't know the exact address of the store, there was no damage to the packaging,
all of the bars has the problem. The taste was also salty. This is not the first time I bought this, we
ate all the bars. I throwed the wrapping of the bars in the garbage.