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Post-Covid Summary

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The post-pandemic digital landscape is an evolving environment that often demands a

mix of critical success factors and skills to excel both individually and collectively on
an organisational and community level. Here is a brief overview of what these factors
and skills may look like.

Digital Literacy: The basic take-off skills that range from computer literacy to an
ability to quickly gain proficiency in the use of different digital tools and technologies.

Adaptability: The world is changing so fast in terms of technology that people are
having to pivot even faster today. Those who can embrace change will win.
Remote Work and Collaboration: The permanent adoption of remote work in the post-
pandemic world calls for a restructuring of employee roles that goes beyond
proficiency in video conferencing tools and a focus on leading teams from afar.
Cybersecurity Awareness: With everyone from customers to enterprises to non-profit
institutions shifting their digital lives online, cybersecurity threats have risen.

Data Literacy: The late capitalist era is characterised by the vastness of available
data. What sets the good decision-makers apart from the rest is their capacity to
gather, evaluate, and use evidence.

E-commerce and Digital Marketing: Given the increasing adoption of e-commerce,


it appears that understanding the fundamentals of digital marketing is now just as
important as knowing how to write a resume.
Communication Skills: In this digital world, effective and concise communication is
vital, be it emails, virtual meetings or even in-person meetings.

AI and Automation Proficiency: Five years ago, the first AI and machine learning
repositories arrived online; today, AI and machine learning are in almost every
industry.

Soft Skills: Despite augmentation to the power of machines to perform many


traditional human jobs, that doesn’t mean that writing, speaking and critical-thinking
skills are irrelevant.

Sustainability Awareness: New technologies have potential for Good — and they
also have the potential for villainy.

Resilience: In a world without any rules and where everything controlling a person’s
life is arbitrary, what separates winners from losers is their ability to be resilient in all
environments.

Customer-Centricity: In a world running on AI, the only way to compete with


machines is to become more human.
Global and Cultural Awareness: The internet instantly connected the world, leaving
those who didn’t understand different cultural norms struggling to keep up.

Legal and Ethical Understanding: For all the technology that has changed our lives,
very few new rules of conduct have emerged.

Continuous Learning: The threat to institutions that want to take your job is that
people can be educated in less than a year.

Cybersecurity: With increasing dependability on digital technologies, the threat of


cyberattacks has increased to quite an extent. Protection of sensitive information is
paramount. Individuals as well as organisations should invest in effective
cybersecurity measures and be vigilant against cyber threats.

Remote Work Competence: Pandemic made all of us realise that remote work is not
just a temporary solution but a long-term aspect of digital landscape. People need to
be efficient at remote collaborations which will in turn keep their productivity at
check.

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