Yusuf' CV

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Yusuf Ameen

Experienced professional proficient in accounting, front desk management, customer service, operations, and sales management.
Renowned for financial judgment, exceptional customer service, and a track record of delivering impactful results while fostering positive
client experiences.

yusufameenzeb@gmail.com +968 78627085 Muscat

WORK EXPERIENCE SKILLS


Customer Support Executive Management Customer Feedback Management
Bangalore / FamApp (Trio Tech solutions Pvt Ltd.)
06/2023 - 03/2024, De-Escalation Techniques
Payment application using UPI and Card
Achievements/Tasks
Financial Data Entry Attention to Detail
Offered timely and polished customer support via phone, email, or live
chat, effectively addressing inquiries
Communication Skills Problem-Solving Skills
Engaged in ongoing training to boost product knowledge, customer
service skills, and adherence to company policies.
Teamwork Professionalism
Displayed expert product knowledge to assist customers accurately
and offer effective solutions.
Negotiations and closing skills Flexibility
Conducted customer satisfaction surveys and gathered feedback to
identify areas for improvement.
Organizational Skills
Collaborated with internal teams to implement improvements based on
customer feedback..
Worked closely with sales, marketing, and technical teams to resolve
complex customer issues.
Participated in team meetings and contributed ideas to enhance
LANGUAGES
customer service processes.
English
Native or Bilingual Proficiency
Junior Accountant & Sales Management
Hindi
Bhatkal / Rasbahar Enterprises. Full Professional Proficiency
05/2022 - 05/2023,
Distributor and wholesaler of Rice Urdu
Achievements/Tasks Native or Bilingual Proficiency
Conducted precise financial data entry into accounting software and
spreadsheets. Kannada
Limited Working Proficiency
Handled accounts payable and receivable, ensuring prompt processing
of invoices, payments, and receipts, while conducting thorough bank
reconciliation.
Prepared accurate financial statements and reports for month-end
close, meeting deadlines for internal management and external
INTERESTS
stakeholders.
Conducted regular performance reviews and provided targeted Volunteering Team Sports
coaching to improve individual and team performance.
Lead and motivate a sales team to achieve and exceed monthly, Financial Analysis Language Learning
quarterly, and annual sales targets.
Collaborate with marketing and product teams to develop targeted Technology Community Involvement
sales campaigns and promotions.

EDUCATION
Bachelor of Computer Application in Computer
Science
Anjuman Institute of Management & Computer
Application, Bhatkal. KA - INDIA
06/2019 - 10/2022,

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