WA House Policy

The below information will be referred to during your final assessment.
We will provide
links back to this slide each time you will need to refer to it.
Sunrise Restaurant & Bar

House Management Policy, Code of Conduct
& Management Plan
House Management Policy
The Policy of the Sunrise Restaurant & Bar is to provide a safe and friendly atmosphere for
community members to meet and socialise in a responsible environment. We are committed to
the minimising of harm related to alcohol whilst ensuring all our customers have a safe and
enjoyable experience.
We will:
• Not sell or supply alcohol to an intoxicated [drunk] person

• Not sell or supply alcohol to the point of intoxication [drunkenness]
• Ensure all staff are appropriately trained in RSA
• Not sell or supply alcohol to minors (juveniles)
• Provide free water and food options for patrons to curb intoxication
• Ensure all patrons have access to safe transport options
Code of Conduct
The management and staff of Sunrise Restaurant and Bar support and follow the outlined
mandatory harm minimisation strategies in accordance with the Liquor Control Act 1988.
Strategy Harm Minimisation Rules

• intoxicated/drunk patrons will not be served
• intoxicated/drunk or disorderly patrons must be asked
1. Controlling intoxicated to leave the premises
persons;
• Safe Transport Options will be provided to intoxicated
Including those suspected customers
of illicit drug use.
• Customers suspected of drug use must be refused service
entry and offered safe transport
• Minors are not permitted on the premises and must be
asked to leave
2. Controlling access to the

premises and liquor by
juveniles; • Individuals procuring drinks for minors will be removed from
the premises
• Minors will not be served alcohol
3. Resolving complaints • Complaints and feedback will be taken seriously and
from customers and forwarded to management for resolution
residents;
• Staff will assist patrons in their decision to drink in
moderation.
• All front of house staff will be trained in nationally
accredited RSA Statement of Attainment (certificate)
• A register of training records and copy of all front of house
staff RSA Certificates and/or refresher training certificates
4. Patron care (harm are held by management
minimisation strategies • Safe Transport Options will be provided to all customers –
which encourage the All customers have access to the free courtesy bus.
availability of food, non- Alternatively, taxi’s should always be offered to be
alcoholic products, staff called/arranged for customers, especially vulnerable or
training, effective transport needing to leave the venue. Ensure customers also have
of patrons, and discourage access to the laminated bus schedule behind bar.
disorderly behaviour); • Provision of undesirable products is against the law and will
not be sold. This includes alcoholic - ice blocks, aerosol
products, milk, vapour, jelly cups or powdered alcohol or
alcohol served in 'syringe' containers
5. Respect the neighbours • We monitor entertainment and patron noise to comply with
(the statement should all prescribed noise levels, whilst respecting those in the
encourage patrons to community
respect the rights of • We maintain an incident register recording all incident on or
neighbours and not to around the premises
disturb the amenity of the
local area); and
• Alcohol will be served according to the requirements of

6. Responsible server
SRB’s liquor license and in accordance with the safety and
practices.
wellbeing of patrons
• Alcoholic drinks will be served in standard drink measures.
Management Plan
The management and staff of Sunrise Restaurant and Bar (SRB) support and follow the outlined
best practice harm minimisation strategies.
Responsible Service of Alcohol
• The liquor license and House Management Policy and Codes of Conduct will be
displayed at the bar
• Management support staff who practice and enforce RSA
• It is the responsibility of both the individual team member and management to ensure
each staff members RSA is up to date
• SRB will discourage excessive or rapid consumption of alcohol by providing patrons by:
o Talking to your customers so you can develop rapport and speak to them about
drinking patterns you have observed
o Slow down service if customers are drinking quickly or erratically
o Offer food, water and non-alcoholic beverages
o Speak to a colleague, manager or security staff if you’re concerned about a
customer
o If one person is buying drinks for friends, make sure you check on their
intoxication levels too
o Undesirable products will not be sold this includes Alcoholic - ice blocks, aerosol
products, milk, vapour, jelly cups or Powdered alcohol or alcohol served in
'syringe' containers
Refusal of Service
Intoxicated patrons must be refused service of alcohol. Ensure when refusing service, you
explain to the customer:
• Reason for refusal

• State the house policy and the law
• How you will ensure their duty of care
When refusing service staff must:
• use appropriate communication skills;

• remain calm and friendly; and
• have open body language and never touch customers.
Where possible ask the customer to come to the end of the bar to speak to them away from
peers and other patrons.
Intoxicated patrons should be asked to leave and offered safe transport options. Intoxicated
patrons ideally need to vacate the premises safely, e.g., offer transport, etc. Patrons may remain
on site if staff deem this safe to do so under their duty of care. Food and non-alcoholic beverages
can be offered to those intoxicated patrons that remain on site until safe to leave.
Minors
• Minors will not be served alcohol

• All patrons are required to provide acceptable evidence of age where there is any doubt
they are under 25 years of age
• Individuals procuring drinks for minors will be removed from the premises
• Only approved ID will be valid
• Minors unaccompanied by a responsible adult must leave the premises
Illicit Drug Use
• Staff will cooperate with the Police in any matters relating to illicit drug and substance use
• Customers suspected of drug use must be refused service entry, asked to leave and
offered safe transport options
Drunk & Disorderly Behaviour
• Drunk or disorderly patrons will be asked to leave the premises - as per the law
• Drunk or disorderly patrons will be asked to leave in a professional manner that de-
escalates conflict
• Staff may enlist the help of security after asking drunk or disorderly patrons to leave the
premises
Promotions:
• Free liquor and multiple quantities of liquor are not promoted off the premises
• Management does not encourage drinking for drinking’s sake
• Management does not promote activities that encourage harassment of patrons or staff
• We strive to provide patrons with a relaxing, entertaining and enjoyable evening that
encourages their patronage
Noise & Amenity:
• We respect our neighbours and ask you to respect them too

• We monitor entertainment and patron noise to comply with all prescribed noise levels
Staff Training:
• Management encourages staff to be trained efficiently and effectively for their job
• All staff have signed off and agree to work according to this organisational document
• A register is kept to ensure all staff have read and understood the organisational
document
• Regular staff meetings are held to ensure staff are kept informed of changes in the
industry
Sunrise Restaurant & Bar strive to comply with all laws which enables us to engage in
good business practices and provide a venue that is safe and enjoyable to all patrons.

WA House Policy

Uploaded by

Copyright:

Available Formats

WA House Policy

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

WA House Policy

Uploaded by

Copyright:

Available Formats

The below information will be referred to during your final assessment.

Sunrise Restaurant & Bar

• Not sell or supply alcohol to an intoxicated [drunk] person

Strategy Harm Minimisation Rules

2. Controlling access to the

• Alcohol will be served according to the requirements of

Responsible Service of Alcohol

• Reason for refusal

When refusing service staff must:

• use appropriate communication skills;

• Minors will not be served alcohol

Illicit Drug Use

Drunk & Disorderly Behaviour

Noise & Amenity:

• We respect our neighbours and ask you to respect them too

You might also like