Ojt Journal Loydsabal

CAGAYAN STATE UNIVERISTY – SANCHEZ MIRA CAMPUS
COLLEGE OF INFORMATION & COMPUTING SCIENCES
IT 421: On-the-Job Training Page 1 of 91

Professor: Freddie P. Masuli
TABLE OF CONTENTS
TITLE PAGE _____________________________________________________________ 1

ACKNOWLEDGEMENT __________________________________________________ 3
DEDICATION ___________________________________________________________ 5
CHAPTER I _____________________________________________________________ 7
INTRODUCTION _______________________________________________________ 7
OBJECTIVES __________________________________________________________ 9
ASSIGNED HOST TRAINING ESTABLISHMENT ___________________________ 11
CHAPTER II ___________________________________________________________ 12
NARRATIVE REPORT __________________________________________________ 12
WEEKLY ACCOMPLISHEMENT REPORT _________________________________ 12
TOTAL NUMBER OF WORKING HOURS __________________________________ 69
LEARNINGS __________________________________________________________ 70
CHAPTER 3 ____________________________________________________________ 72
GENERALIZATION ____________________________________________________ 72
SUMMARY __________________________________________________________ 72
OBSERVATION, ISSUES, AND PROBLEMS ENCOUNTERED _________________ 74
RECOMMENDATIONS ________________________________________________ 76
APPENDICES __________________________________________________________ 78
APPENDIX A _________________________________________________________ 79
APPENDIX B _________________________________________________________ 80
APPENDIX C _________________________________________________________ 81
APPENDIX D _________________________________________________________ 82
APPENDIX E __________________________________________________________ 83
APPENDIX F __________________________________________________________ 84
APPENDIX G _________________________________________________________ 85
APPENDIX H _________________________________________________________ 86
APPENDIX I __________________________________________________________ 87
APPENDIX J __________________________________________________________ 88
APPENDIX K _________________________________________________________ 89
APPENDIX L __________________________________________________________ 90

ACKNOWLEDGEMENT
Completing this journal fills me with immense gratitude as I take a moment to

acknowledge and express my deepest appreciation to the exceptional individuals who have
played a vital role in shaping my journey. With heartfelt sincerity, I extend my sincerest thanks
to each and every one of you.
First and foremost, I want to express my profound gratitude to Sir Freddie, our
dedicated OJT Coordinator. Your guidance, support, and unwavering commitment to our
growth have been instrumental in shaping our professional development. Your invaluable
insights and willingness to go above and beyond have left a lasting impact on our lives.
I would also like to express my deepest gratitude and heartfelt acknowledgement to Sir
Manny S. Alipio, the Dean of the College of Information and Computer Studies (CICS). Your
unwavering commitment to education and your exceptional leadership have been instrumental
in shaping my academic journey. Your guidance, wisdom, and dedication to fostering a
nurturing learning environment have inspired me to reach new heights. Your support and belief
in my potential have been a constant source of motivation, and I am truly grateful for the
opportunities you have provided me. Thank you, Sir Manny, for your invaluable contributions
to my growth and development.
To the other CICS faculty, Ma'am Grace, Ma'am Lourdes, Sir Pacris, Sir Sonny, Sir
Daniel, and Ma'am Jumeriz, Maam Lyka, Sir Kevin, Sir Isagani, Sir Andy, I extend my heartfelt
appreciation. Your dedication to education and commitment to fostering a nurturing learning
environment have been instrumental in shaping my academic journey. Your passion for
teaching, willingness to share knowledge, and unwavering support have nurtured my curiosity
and fueled my desire for continuous learning. Your expertise and dedication have inspired me
to excel and have made a profound impact on my educational experience. May your lights
radiate to all the students you’re holding.
I would also like to express my sincerest gratitude and acknowledgement to the Social
Security System (SSS) staff, including Ma'am Michelle, Ma'am Ronil, Ma'am Jan, Ma'am
Fatima, Ma'am CeeCee, Ma'am Clar, Ma'am Dana, Ma'am Imee, Ma'am Shekina, Ma'am Jess,
and Ma'am Marydell. Thank you for welcoming me into your organization and providing me
with an invaluable on-the-job training experience. Your support, guidance, and willingness to
share your expertise have been truly remarkable. The knowledge and skills I have gained during
my time at SSS have been invaluable, and I am grateful for the opportunity to learn from each
of you.
To my family, my bedrock and the source of my strength, I am eternally grateful. Your
unconditional love, encouragement, and unwavering belief in me have propelled me forward
through both triumphs and challenges. Your unwavering support has been an ever-present
source of inspiration, and I am forever indebted to you for the sacrifices you have made to
ensure my success. Your belief in my abilities has given me the confidence to pursue my
dreams, and I am grateful for your unwavering presence in my life.
To my circle of friends, especially Ampola, I express my heartfelt thanks for standing
by my side through thick and thin. Your unwavering camaraderie, shared laughter, and
cherished memories have made the journey of life truly joyful. Your unwavering support and
understanding have provided me with strength and encouragement during difficult times. I am
grateful for the deep bond we share, and I cherish the moments we have spent together.

A special thanks goes to Sir Richard, the branch head at SSS, for extending a warm welcome
to us. Your hospitality, openness, and willingness to share your knowledge have enriched our
learning experience and provided us with valuable insights into the industry. Your guidance
and mentorship have been invaluable, and I am grateful for the opportunity to learn from your
expertise. I would also like to express my heartfelt gratitude to my other circle of friends,
Izzaprank and INFINItea, for their unwavering support. Their presence in my life has brought
joy, laughter, and countless cherished memories. Their friendship has been a source of strength
during both triumphs and challenges, and I am truly grateful to have them by my side.
Ma'am Roma, your guidance and mentorship have been invaluable. Your patience,
wisdom, and expertise have paved the way for our personal and professional growth. Your
unwavering belief in our potential and your dedication to our success have been a constant
source of inspiration. I am deeply grateful for the opportunities you have provided and the
lessons you have imparted. Your mentorship has shaped not only my skills but also my
character, and I am grateful for your presence in my life.
To all those mentioned and the countless others who have supported me along this
journey, please accept my heartfelt gratitude. Your unwavering belief in me, your guidance,
and your consistent support have been the driving force behind my accomplishments. I am
genuinely humbled and honored to have each and every one of you in my life. Your
contributions have shaped me into the person I am today, and I am forever grateful for the
profound impact you have had on my journey.
With deepest gratitude,

Jhon Loyd Sabal

DEDICATION
To my Professors and Instructors and CICS Family,

Thank you for being the guiding lights on my academic journey. Your unwavering
dedication to imparting knowledge has shaped me into the person I am today. From the moment
I stepped into your classrooms, you ignited my curiosity, challenged my intellect, and expanded
my horizons. Your passion for your subjects and your commitment to teaching have not only
equipped me with valuable skills and expertise but have also inspired a lifelong love for
learning. I am forever grateful for your wisdom and mentorship, for you have believed in me
and pushed me to achieve more than I ever thought possible. Your guidance has not only shaped
my academic path but has also influenced the way I approach challenges and pursue my
dreams.
To my parents,
Your unwavering support and belief in my abilities have been the foundation of my
success. Throughout my academic journey, you have been my cheerleaders, my pillars of
strength, and my source of encouragement during both triumphs and trials. Your sacrifices and
relentless efforts have made it possible for me to pursue my dreams and reach for the stars.
Your unconditional love and unwavering belief in me have given me the confidence to face
any challenge that comes my way. This journal is a testament to your unwavering faith in me,
and I dedicate it to you with utmost gratitude and love. Your constant encouragement and
support have fueled my determination and shaped my character, teaching me the values of
resilience, perseverance, and the importance of never giving up.
To my friends,
You have been more than just friends; you have been my companions, my confidants,
and my partners in crime throughout this incredible journey. Your laughter, support, and
understanding have brought immense joy and light to my life. The memories we have created
together, the adventures we have embarked on, and the shared experiences we have had will
forever be etched in my heart. Your presence has not only made the difficult moments bearable
but has also made the joyful moments unforgettable. Through your friendship, I have found
strength and inspiration, and I am truly honored to have you by my side. This journal is
dedicated to our shared memories, and I thank you for being an integral part of my life. Your
unwavering support, genuine care, and belief in me have been invaluable, and I cherish the
bond we share.
To the students who will soon conduct their OJT as well,

As you embark on your own journey of on-the-job training, I extend my warmest wishes
for a fulfilling and transformative experience. Embrace the challenges and opportunities that
come your way, for they will shape your future and pave the way for your personal and
professional growth. Cherish the guidance and mentorship of those who will accompany you
on this journey, for they have a wealth of knowledge and experience to share. Seize every
opportunity to learn, grow, and make meaningful connections in the industry. May your OJT
experience be filled with valuable experiences, new perspectives, and lifelong connections,
laying the foundation for a successful and fulfilling career ahead.

To the SSS Laoag Branch Staff,

Thank you for providing me with the opportunity to undergo my on-the-job training at
your esteemed organization. I am grateful for the warm welcome I received and the willingness
of the staff to share their knowledge and expertise with me. The time I spent at your branch has
been truly invaluable in shaping my professional growth. The support and guidance I received
from each member of the team have played a significant role in my development, and I am
honored to have been a part of your organization. The experiences and skills I gained during
my time at the SSS Laoag Branch will undoubtedly contribute to my future endeavors, and for
that, I am immensely grateful.
To my uncle in Nalbo, Laoag City, Ilocos Norte,

Your generosity and hospitality have been a tremendous blessing in my journey. From
the moment I arrived in your home, you welcomed me with open arms and provided me with
a place to stay free of charges. Your selflessness and support have made a significant impact
on my overall experience, allowing me to focus wholeheartedly on my training and personal
growth. I am deeply grateful for your kindness, the love you have shown me, and the lessons I
have learned from you. Your unwavering belief in my potential has motivated me to strive for
excellence and has given me the strength to overcome obstacles. This journal is a token of my
appreciation and a reminder of the profound impact you have had on my life.
And to myself,
This journal is not only a record of my achievements and experiences but also a
testament to my dedication, resilience, and perseverance. Throughout my journey, I have faced
numerous challenges, embraced opportunities, and grown both personally and professionally.
I have learned to navigate through uncertainty, to adapt to change, and to believe in my own
abilities. I am proud of the person I have become and the progress I have made, and I am
committed to continue pushing myself, learning from my experiences, and striving for
excellence. May this journal serve as a reminder of my achievements and a symbol of my
unwavering determination to pursue my dreams and make a positive impact in the world.
To all those who have contributed to my journey, your presence and influence have
made a profound impact on my life. Whether through guidance, support, or a simple act of
kindness, you have played an instrumental role in shaping who I am today. I dedicate this
journal to each and every one of you, with heartfelt gratitude and immense love. May our paths
continue to intertwine, and may we continue to learn, grow, and thrive together, inspiring and
supporting one another in our respective journeys of life.
With deepest appreciation,

Jhon Loyd Sabal

CHAPTER I
INTRODUCTION
Introduced in 2009, CHED Memorandum Order 23 serves as a framework for the

implementation of OJT programs in higher education institutions (HEIs) throughout the
Philippines. This policy aims to enhance the employability of graduates by fostering a seamless
transition from academia to the professional world. By integrating practical training into the
curriculum, students gain valuable workplace skills, industry knowledge, and relevant
experiences that complement their theoretical learning.
The inclusion of On-the-Job Training (OJT) in the educational system of the Philippines
has emerged as a response to the growing recognition of the need to bridge the gap between
academia and industry. In a rapidly evolving job market, it has become apparent that graduates
must possess not only theoretical knowledge but also practical skills and competencies to
succeed. Consequently, the OJT program has gained significant popularity as an effective
method to equip students with the necessary tools for their future careers.
Among the many educational institutions in the Philippines that adhere to CHED
Memorandum Order 23 is the Cagayan State University (CSU) Sanchez Mira Campus. Located
in the province of Cagayan, CSU Sanchez Mira Campus recognizes the importance of OJT in
preparing students for future careers. The implementation of OJT at CSU Sanchez Mira
Campus reflects the institution's commitment to producing well-rounded graduates who are
equipped with both academic knowledge and practical expertise.
Cagayan State University Sanchez Mira Campus, renowned for its dedication to
academic excellence, has wholeheartedly embraced the OJT program as a means to enhance
the overall educational experience of its students. The university recognizes that producing
well-rounded graduates requires more than academic proficiency; it demands the integration
of practical skills and a strong work ethic into the curriculum.
One of the primary advantages of implementing OJT in schools like Cagayan State
University Sanchez Mira Campus is the opportunity it provides students to gain valuable hands-
on experience in their chosen fields. By immersing themselves in real-world settings, students
can apply the theories and concepts they have learned in the classroom, resulting in a deeper
understanding of the subject matter. This experiential learning approach fosters the
development of critical thinking, problem-solving, and decision-making skills, which are vital
for professional success in any industry.
Moreover, OJT offers students a unique chance to explore various career paths and
industries. Working alongside professionals in their chosen fields enables students to gain
invaluable insights into the day-to-day responsibilities, challenges, and demands of different
professions. This exposure not only helps them refine their career goals but also allows them
to establish valuable connections and networks within their chosen industries. Building these
relationships can prove highly advantageous when seeking future employment opportunities or
career advancement.
The implementation of OJT in schools like Cagayan State University Sanchez Mira
Campus serves as a testament to the Philippines' commitment to producing job-ready

graduates. By merging theoretical knowledge with practical experience, students become better
equipped to face the challenges of their chosen professions and excel in their careers. This
integration of hands-on learning within the educational system not only benefits individual
students but also contributes to the overall growth and competitiveness of the country's
workforce.
Through the OJT program, the Philippines is taking significant strides towards creating a
dynamic and competitive workforce capable of meeting the demands of an ever-evolving
global landscape. The nation's dedication to nurturing a generation of professionals who can
make a positive impact reflects its progressive outlook on education and its unwavering
commitment to ensuring the success and prosperity of its citizens. By empowering students
with practical skills and industry exposure, the OJT program paves the way for a brighter
future, where graduates are well-prepared to contribute effectively and excel in their respective
fields. This forward-thinking approach will undoubtedly position the Philippines at the
forefront of global innovation and prosperity.

OBJECTIVES
Information technology is building communications networks for a company, safeguarding

data and information, creating and administering databases, helping employees troubleshoot
problems with their computers or mobile devices, or doing a range of other work to ensure the
efficiency and security of business information systems.
In order to provide the Bachelor of Science in Information Technology students in the
Cagayan State University – Sanchez Mira Campus with opportunity to complement their
formal learning with practical knowledge, skills and desirable attitudes and to gain hands on
experience in the industry, a 500-hour internship program was developed and integrated in the
program’s curriculum.
As per the CMO No. 104, Series of 2017, the objectives of the Internship Program for all
Programs in the Philippines are outlined as outcomes which present the competencies that
HEIs, Students, and HTEs must exhibit at the end of the internship program. These are the
following:
General Objectives:
1. Strengthen the implementation of the local internship through collaborative effort of the
academe-industry linkage among the participating HEIs and partner
institution/establishment;
2. Establish the harmonious collaboration/linkages between higher education institutions
(HEIs) and the Host Training Establishments (HTES) for the effective implementation of
the program to support the educational environment of the student interns; and
3. Train student interns under actual workplace conditions.
Specific Objectives for:

Higher Education Institution (HEI)
a. Enrich the degree programs in HEIs to respond to the needs of the industry;
b. Promote mutually supportive industry academe collaboration/linkages; and
c. Strengthen career guidance.

Student Intern
a. Provide students enrolled in HEIs in the Philippines with opportunities to apply
relevant knowledge and skills acquired from formal education to actual work setting
provided by reputable HTEs in the country.
b. Enhance the knowledge and skill acquired in formal education of student interns
through employer employer-based training, in order for them to become more
responsive to the future demands of the labor market;
c. Develop the life skills of the student interns, including those relevant to the values of
professionalism and work appreciation. The student interns are expected to acquire soft
skills necessary to address the demand of the employers such as communication skills,
interpersonal skills, financial literacy, etc.; and
d. Acquire a professional work ethic in the course of internship.
Host Training Establishment (HTE)

a. Provide employers avenue where they can customize the process of technical training
through employer-driven internship plans; select well-equipped beneficiaries and have
opportunity to contribute to the society through corporate social responsibilities.

ASSIGNED HOST TRAINING ESTABLISHMENT
The SSS Laoag City branch, part of the Social Security System in the Philippines,
serves as a vital social insurance provider for employees in the private, professional, and
informal sectors. It offers various services and benefits to its members, ensuring financial
security and welfare. The esteemed Branch Head, Richard Raralio, leads the team, overseeing
the smooth operations and efficient delivery of services.
To reach the SSS Laoag City branch, individuals can contact the office through the
following phone numbers: 63 (077) 771-4414 and 63 (077) 770-3113. These contact numbers
serve as a direct line of communication for inquiries, assistance, and any necessary
transactions related to SSS services.
The branch caters to a range of services, including loan applications, online inquiries,
online registration, and SSS contribution matters. Members can approach the office for
assistance with their loan applications, seek information and updates regarding their SSS
accounts through online inquiry services, register for online access to manage their accounts,
and address queries or concerns related to their contributions.
The physical address of the SSS Laoag City branch is RT Bueno Building, Don E. Ruiz
Street, Barangay 17, Laoag City, Ilocos Norte. This convenient location allows members to
personally visit the branch, ensuring a face-to-face interaction with SSS personnel for more
specific and detailed assistance.
With its commitment to providing social security and welfare support, the SSS Laoag
City branch stands as a reliable and accessible resource for individuals seeking to secure their
financial future and avail the benefits offered by the Social Security System in the Philippines.

CHAPTER II
NARRATIVE REPORT
WEEKLY ACCOMPLISHEMENT REPORT
Student Trainee: Jhon Loyd Sabal

Company: Social Security System (SSS) Laoag Branch
Daily Work Activities: Week 1

Day Date Accomplishment No. of Working
Hours
Monday 02/13/23  Prepared transmittal to La Union 8
branch
 Verified SSS number
 Encoded and printed business labels
 Organized employer records and placed
them to their respective municipalities
 Encoded R3s that will be uploaded to
the E-Center
Tuesday 02/14/23  Produced employer registration slips 8
for future clients
 Answered a telephone call from a client
 Scheduled SMS notification for
transmittal records to their designated
receivers
Wednesday 02/15/23  Sorted and filed employer records 8
 Double checked the scheduled SMS
notifications
 Generated R3 files
 Stamped documents as requested by
ma'am Jan
 Encoded payroll details for audit
Thursday 02/16/23  Encoded payroll details for audit 8
 Printed out employer record labels
 Sorted and organized employer records
to their respective municipalities
Friday 02/17/23  Filed and sorted employer records 8
 Printed out employer labels and sorted
and filed them in their respective
municipalities
Total no. of hours: 40
Certified by:
JAN MARIE P. CASABAY
Immediate Supervisor

Narrative Report of Weeek 1

It is Monday, February 13, 2023, and this marked the beginning of our venture into the
illustrious SSS building. As we stepped foot into the premises, a surge of emotions flooded my
being, encompassing both excitement and trepidation. The anticipation of what lay ahead
propelled me forward, eager to embark on this new chapter.
To our surprise and delight, we were graciously greeted by none other than the esteemed
branch head himself, Sir Richard Raralio. His warm welcome instantly put us at ease, setting a
positive tone for our inaugural experience within the SSS building.
The initial order of business involved a comprehensive orientation conducted by Ma'am
Roma Amor Aguinaldo, the junior administrative assistant. With utmost professionalism and
proficiency, she meticulously outlined the various rules and regulations that governed the
operations within the office. Making the experience even more gratifying, Ma'am Roma was
accompanied by Ma'am Dana Agtang, the accomplished CEO II of the SSS Laoag Branch,
showcasing the institution's commitment to ensuring a smooth transition for newcomers.
After the enlightening orientation, we were fortunate enough to have Ma'am Roma as
our dedicated guide, accompanying us on an extensive tour of the offices. Her amiable
demeanor and deep knowledge of the organization allowed her to introduce us to each staff
member, shedding light on their roles and responsibilities. It was an invaluable opportunity to
familiarize ourselves with the SSS community, fostering a sense of connection and camaraderie
from the very beginning.
Within this vast and bustling institution, the Accounts Management Section emerged
as our designated haven. Among the numerous individuals present, Tricia, Hanna, Nikki,
Anthony, and I were specifically chosen to be integrated into their team for the duration of our
stay. This allocation instilled a sense of belonging and purpose, as we became part of a closely-
knit group dedicated to managing accounts and ensuring a seamless experience for SSS
beneficiaries.
As fate would have it, I found myself under the guidance of Ma'am Jan Marie P.
Casabay, a junior analyst known for her astute insights and analytical prowess. With her wealth
of knowledge and expertise, I knew that being assigned to her was a tremendous opportunity
for personal growth and development. Excitement mingled with a touch of nervousness as I
prepared to learn from her, eager to contribute to the SSS's mission under her tutelage.
Thus, on this momentous Monday, February 13, 2023, my journey through the SSS
building commenced. With a blend of emotions coursing through my veins, I embraced the
challenges and possibilities that awaited me, fueled by the warm reception, comprehensive
orientation, and the camaraderie of newfound colleagues.
During our first week at the SSS Laoag Branch, we are filled with a sense of awe and
determination as we engage in our on-the-job training. The experience of actively participating
in tasks and responsibilities within this esteemed organization feels surreal but inspiring. As
new trainees, we encounter unfamiliar challenges and tasks, and the learning curve can be
overwhelming. However, our supervisors demonstrate exceptional patience and understanding,
providing us with thorough guidance and support. They break down complex procedures,
explain concepts, and ensure we grasp the reasoning behind each task, boosting our confidence.

Their mentorship fosters an environment where mistakes are seen as opportunities for growth,
and they offer constructive feedback while acknowledging our progress. As the week
progresses, we witness our own growth and competence, thanks to the patient guidance of our
supervisors. This first week at the SSS Laoag Branch serves as a foundation for our future
endeavors, shaping our professional journey with invaluable lessons and experiences. We
appreciate the unwavering support and dedication of our supervisors, empowering us to
become competent professionals within the SSS organization. With a strong support system in
place, we eagerly look forward to the new challenges and opportunities that lie ahea d in our
on-the-job training.
Experienced Acquired:
 The importance of being flexible in a firm that encompasses multiple functionalities.
 Observing Ma'am Jan's involvement in fieldwork made me realize the need to expand
my skillset beyond my assigned tasks.
 I proactively approached my coworkers and requested their guidance in learning how
to perform the R3 process. Despite initial difficulties, I made attempts to apply the R3
process on specific documents, even before fully mastering the intricacies of the
procedure.
Problems Encountered:
 Shortage of employees was evident upon entering the office, putting a strain on existing
staff members and their ability to handle the workload.
 Insufficient manpower emphasized the need for extra assistance within the office.
 Limited number of laptops posed a hurdle for OJTs, hindering their full engagement
and contribution to organizational operations.
 Scarcity of resources affected the extent of trainees' involvement in various tasks and
projects.
 Highlighted the pressing need for additional resources and personnel in the office.
 Significance of efficient resource management and anticipating/addressing staffing and
equipment needs for maximizing productivity and creating a conducive learning
environment for trainees.

Solutions:
I brought my personal laptop to the office to address the shortage of laptops and provide
an additional device when all of us needed to work in front of a monitor. This proactive action
ensured a seamless workflow, facilitating collaborative tasks and granting equal opportunities
for each team member to contribute effectively. By going beyond the call of duty, I
demonstrated a proactive and collaborative mindset, promoting adaptability and teamwork.
This act of resourcefulness exemplified the power of initiative and innovative solutions in
enhancing the overall work experience and maximizing team efficiency, despite limited
resources.
This was our first day at SSS. I stayed at the back end of the
office for a couple of weeks.
One of the first things that I did Days after, I text blasted various
on my first day is printing labels. employers about their last
payment.
Figure 1. These are some of the documentations that I have taken during our first week in SSS.


Hours
Monday 02/20/23  Answered a telephone call from a client 8

 Produced R1A for future clients
 Sorted the storage cabinet of various
forms
 Encoded the payrolls of a certain
company for audit
 Produced payment slips for future
members
Tuesday 02/21/23  Encoded the payrolls of a certain 8
company for audit
 Printed out labels for employer records
 Double checked the audited payroll of a
certain company
 Produced payment slips for future
members
 Encoded the summary of received
business records on February 21, 2023
 Stamped the payroll of a certain
employer
Wednesday 02/22/23  Photocopied various documents from a 8
certain employer
 Sorted business records and placed
them to their respective municipalities
 Printed out labels and created a folder
for new employer records
 Produced and sorted retirement claim
applications for future clients.
 Answered a telephone call from a client
Thursday 02/23/23  Designed a flyer with the content: SSS 8
E-Services.
 Answered a telephone call from a client.
Friday 02/24/23 HOLIDAY
Certified by:


Narrative Report of Weeek 2

During the second week of my tenure at the SSS Laoag City branch, I was fortunate to
encounter several noteworthy experiences that left a lasting impression. One particular
highlight was when Ma'am Michelle entrusted me with the important task of designing a
captivating flyer that effectively showcased the diverse range of services offered by the SSS.
This assignment not only provided me with an opportunity to unleash my creativity and
demonstrate my graphic design skills, but it also allowed me to play a role in promoting the
valuable services provided by the SSS. It was truly fulfilling to contribute to the dissemination
of crucial information and engage with potential SSS members, knowing that my efforts could
potentially benefit numerous individuals.
Throughout the week, my primary focus centered around payroll processing and
handling incoming telephone calls from clients. With meticulous attention to detail, I dedicated
myself to the accurate and efficient execution of payroll tasks, ensuring that all calculations
and procedures adhered to the established guidelines. Moreover, I approached each client
interaction with a high level of professionalism, actively listening to their inquiries and
concerns, and providing them with the necessary assistance and guidance. It was gratifying to
play a role in resolving clients' issues and leaving a positive impression that fostered trust and
satisfaction.
In addition to my core responsibilities, I took the initiative to familiarize myself with
the different sections and departments within the office. By proactively seeking understanding
about the specific purposes and functions of each department, I gained a comprehensive
overview of the office's intricate operations. This knowledge not only facilitated more efficient
navigation within the office but also fostered better collaboration and cooperation with my
colleagues. I found that being aware of the roles and responsibilities of each team member
enhanced our collective effectiveness and promoted a cohesive work environment.
Overall, the second week was a period of rich and diverse experiences that provided
me with ample opportunities for personal and professional growth. From designing an engaging
flyer to meticulously processing payrolls and attending to client inquiries, each task broadened
my skill set and deepened my understanding of the office's functions. As I eagerly look ahead
to the upcoming weeks, I am filled with anticipation and enthusiasm to continue learning,
contributing, and immersing myself further in the dynamic and rewarding environment of the
SSS Laoag City branch.
 Acquired valuable skills in payroll audit, gaining a deeper understanding of the
intricacies involved in ensuring accuracy and compliance.
 Demonstrated creativity and graphic design abilities through the task of designing a
captivating and informative flyer, effectively promoting the services offered by the
organization.
 Took the initiative to familiarize myself with the various processes and procedures
within the office, gaining a comprehensive overview of the office's operations and
enhancing my adaptability and efficiency.

 Experienced personal growth through the challenges and learning opportunities

presented during the second week, fostering self-improvement, increased confidence,
and a broader skill set.
 Initially lacked knowledge and familiarity with payroll auditing.
 Faced difficulty in understanding and performing payroll audit tasks.
 Unfamiliar with the various processes and procedures within the office.
 Needed guidance and instruction to gain proficiency in payroll auditing.
Solutions:
During my time in the Accounts Management Section (AMS), I encountered numerous
tasks that were completely new to me which is a big problem. One such task that stood out was
payroll audit. When Ma'am Jan assigned me the responsibility of auditing the payroll of a
specific company, I initially faced a challenge as I lacked the necessary knowledge and
experience to perform the task proficiently. However, Ma'am Jan came to my aid, taking the
time to patiently teach me the intricacies of payroll auditing, particularly focusing on the
formulas involved. Her meticulous guidance and thorough instruction ensured that I gained a
solid understanding of the process, allowing me to carry out the payroll audit effectively.
Through Ma'am Jan's mentorship, I not only acquired a valuable skill in payroll auditing but
also developed a deeper appreciation for the importance of patient and knowledgeable guidance
in the workplace.
I also proactively endeavored to acquaint myself with the various sections and
departments present in the office. By actively seeking knowledge about the unique objectives
and functions of each department, I obtained a comprehensive understanding of the intricate
workings of the office as a whole. This newfound knowledge not only facilitated smoother
navigation within the office but also fostered improved collaboration and cooperation with my
colleagues. Being aware of the individual roles and responsibilities of each team member
greatly enhanced our collective effectiveness and contributed to the establishment of a
harmonious and cohesive work environment.

Payroll audit of a certain company. Verifying employers' last payments.
This is me making my first draft of the The first draft of the flyer that I
design of the flyer. designed.
Figure 2. I spent my whole week doing payroll audits and designing the flyer.


Hours
Monday 02/27/23  Photocopied certain documents 8
 Added contact information of certain
staff on some parts of the contents of
SSS E-Services flyer
 Sorted various documents
 Reproduced payment slips for future
clients
Tuesday 02/28/23  Delivered various documents in 9
Members Services Section
 Re-adjusted the design of the flyer SSS
E-Services
Wed2nesday 03/01/23  Payroll audit 8
 Produced various forms for future
clients such as R1, R1A, payment slip,
and etc.
 Sorted and filed of employer records
 Delivered various documents in
Members’ Services Section
 Adjusted the designs in the flyer
Thursday 03/02/23  Payroll audit 8
 Sorted and filed employer records
 Delivered various documents in
 Re-adjusted the designs in the flyer
Friday 03/03/23  Payroll audit 9
 Printed the draft of the flyer
Certified by:

Narrative Report of Week 3

During the third week of my internship at SSS Laoag City, my focus was primarily
directed towards the challenging task of redesigning the flyer. This undertaking required a
significant investment of time and effort as I strived to refine the design, ensuring that it would
effectively convey the desired message and captivate the target audience. Recognizing the
value of expert guidance, I actively sought feedback and sought out regular meetings with
Ma'am Michelle, who provided invaluable insights and critiques to enhance the flyer's quality.
Throughout the week, I engaged in a continuous cycle of presenting my design
revisions to Ma'am Michelle, eagerly awaiting her constructive criticisms, clarifications, and
suggestions. Her expertise and knowledge served as a guiding light, illuminating the path
towards an improved and impactful flyer. I valued her input as it played a pivotal role in
refining the design and aligning it with the organization's goals and expectations.
Among the primary challenges I encountered during the redesign process was striking
the delicate balance between integrating additional content into the design while preserving the
overall concept and visual harmony. This task demanded a careful and meticulous approach,
requiring me to carefully evaluate the placement and integration of new information. I learned
to appreciate the importance of maintaining a cohesive and unified design while effectively
incorporating relevant details to enhance the flyer's value and appeal.
Upon completing the final design of my initial draft, I eagerly proceeded to print it out
and submitted it to Ma'am Michelle for finalization. However, during the review process, I was
disheartened to discover an error that had gone unnoticed. This humbling experience served as
a powerful reminder of the importance of thoroughness and attention to detail in the design
process. Instead of succumbing to frustration, I embraced the mistake as an opportunity for
growth and improvement.
With determination and a commitment to excellence, I promptly set out to rectify the
error and made the necessary adjustments to align the design with the desired specifications
and objectives. I meticulously reviewed every element, ensuring that each detail contributed to
the overall effectiveness of the flyer. This process instilled in me a deep appreciation for the
significance of resilience, adaptability, and continuous learning in the face of setbacks.
The third week of my internship provided me with invaluable insights into the
intricacies of the design process. It reinforced the importance of actively seeking and
incorporating feedback as a means of refining and enhancing my work. Furthermore, I gained
a profound appreciation for the meticulousness and attention to detail required in design
endeavors. I learned to embrace mistakes as opportunities for growth and development, valuing
them as stepping stones towards improvement.
As I reflect on this experience, I recognize that these lessons extend beyond the realm
of design and have a lasting impact on my personal and professional development. They
underscore the importance of continuous improvement, resilience, and adaptability in all
aspects of life. Armed with these insights, I am eager to embark on future endeavors, confident
in my ability to create impactful designs and embrace the challenges that lie ahead.

 Successfully managed multiple projects throughout the week, both assigned tasks and
voluntary assignments.
 Experienced challenges such as time management and flexibility within the realm of
account administration, particularly as a newcomer to the field.
 Developed crucial time management skills over the course of the first three weeks,
enabling efficient utilization of time both at work and home.
 Improved ability to prioritize and dedicate efforts to more significant tasks, resulting in
heightened productivity and a sense of accomplishment.
 Cultivated adaptability and resilience in navigating through unexpected changes and
shifting priorities.
 Gained empowerment and confidence in excelling in the current role and tackling future
challenges with determination and efficiency.
In the office, there is currently no designated graphic designer, but having one is not a
requirement as some of the existing staff members possess the skills to manipulate graphics.
While there isn't a specific role solely focused on graphic design, the office recognizes the
importance of visual elements in their work and encourages staff members to utilize their
graphic design skills as needed. This approach allows for flexibility and collaboration within
the team, where individuals with graphic design knowledge can contribute in enhancing the
visual aspects of various projects and materials. By leveraging the existing skills of the staff,
the office is able to meet their graphic design needs without the necessity of hiring a dedicated
graphic designer.
Solutions:
Fortunately, during my OJT experience in their office, I had the opportunity to
showcase my potential in graphic design, and I am grateful that they placed their trust in me.
This mutual trust between the office and myself allowed us to harness the talent and skills
available internally, eliminating the need to seek designs from external sources. By recognizing
and utilizing the capabilities within the office, we are able to produce high-quality designs that
meet their requirements without incurring additional costs or relying on external vendors. This
not only demonstrates the office's resourcefulness and efficiency but also highlights the value
of nurturing and leveraging internal talent to achieve desired outcomes.

Lots of revisions. I came up with two versions of the

final design and I am glad that ma’am
Michelle finally accepted it.
I am still doing payrolls in between the

designing of the flyer.
This is a sample from one of my two
versions of the design.
Figure 3. I spent and focused on the design of the flyer that needs to be distributed by the staff to the
members of SSS during one of their fieldworks.


Hours
Monday 03/06/23  Payroll audit 8
 Designed a banner – KaltaSSS Program
 Filed various documents
Tuesday 03/07/23  Re-adjusted the design of the banner 8
 Delivered various documents to the
Members’ Service Section
 Payroll audit of different businesses
Wednesday 03/08/23  Payroll audit 8
 Operated the zoom seminar presentation
 Re-designed the design of the banner
 Sorted and filed employer records in
their designated municipalities
 Created an online account for the
generation of SSS number a certain
client
members service section
Thursday 03/09/23  Inventory of files for endorsement 8
accounts
members service section
 Sorted and filed employer records in
Friday 03/10/23  Payroll audit 8
Members’ Service Section
 Inventory of files for endorsement
accounts
Certified by:


After dedicating several weeks to the meticulous process of designing a captivating and
informative flyer, I once again found myself immersed in a new and exciting design project.
This time, I was entrusted with the responsibility of creating a visually appealing banner for
the esteemed KaltaSSS Collect Program, an initiative offered by the SSS that extends
comprehensive social security protection to self-employed individuals and qualified Filipino
workers. This invaluable program serves as a safety net, guarding individuals against a myriad
of potential contingencies, including disability, sickness, maternity, old age, and even the
inevitability of death.
In addition to my design responsibilities, Ma'am Jan entrusted me with a task of
significant importance—manually documenting and organizing the inventory of file records
for endorsement. This endeavor necessitated meticulous attention to detail as I diligently sorted
through an extensive collection of employer records sourced from various municipalities,
including Laoag, Paoay, Batac, Pinili, Badoc, and Currimao. The sheer volume of 120
employer records presented an initially daunting prospect. Nevertheless, I approached the task
with determination and resolve, recognizing the paramount significance of maintaining
accuracy and precision.
The process involved carefully examining each document, scanning it with utmost care,
and transcribing the pertinent information onto separate sheets of high-quality bond paper.
Ensuring the proper arrangement and security of the records, I diligently bound them together
using a puncher and fastener. This meticulous process demanded unwavering focus and an
unwavering commitment to excellence. Despite the complexities and challenges that emerged
along the way, I remained resolute, dedicating three weeks of concerted effort to successfully
accomplish the project.
Through this transformative experience, I gained a profound appreciation for the
importance of maintaining an organized and efficient record-keeping system. The task further
solidified my understanding of the indispensable role played by meticulous attention to detail
and unwavering commitment to accuracy in administrative processes. Furthermore, the project
served as a powerful testament to the significance of patience, perseverance, and adaptability
when confronted with complex and demanding tasks. These invaluable lessons will
undoubtedly resonate with me as I progress along my professional journey.
As I reflect upon the journey encompassing the design of the flyer, the inventory
documentation endeavor, and the invaluable knowledge and skills I acquired, an overwhelming
sense of growth and accomplishment pervades my thoughts. These experiences not only honed
my design capabilities, enabling me to convey messages with greater impact and creativity but
also sharpened my aptitude for effectively handling intricate administrative tasks. I am deeply
grateful for the trust and guidance bestowed upon me by the remarkable Ma'am Michelle and
Ma'am Jan, whose unwavering support significantly contributed to my personal and
professional development during my tenure at the esteemed SSS Laoag City branch.

 Gained profound appreciation for the importance of maintaining an organized and
efficient record-keeping system
 Solidified understanding of meticulous attention to detail and unwavering commitment
to accuracy in administrative processes
 Learned the significance of patience, perseverance, and adaptability in complex tasks
 Acquired invaluable lessons that will resonate throughout professional journey
 Enhanced design capabilities for impactful and creative message conveyance
 Sharpened aptitude for handling intricate administrative tasks
 Deeply grateful for the trust and guidance of Ma'am Michelle and Ma'am Jan. Their
support significantly contributed to my personal and professional development
 Developed knowledge of various document purposes, including Letter of Authority,
Billing Letter, Statement of Accounts, Field Visitation Slip, etc.
 Experienced confusion while writing the inventory of files for endorsement, requiring
multiple clarifications from ma'am Jan due to the overwhelming variety of documents
within a single employer record.
 Dissatisfied with my own initial design of the banner, prompting a decision to redesign
it for better results.
Solutions:
 Required multiple inquiries to ma'am Jan for clarification on various documents during
the inventory writing process.
 Consulted with ma'am Jan to navigate through the complexities of diverse documents
within employer records.
 Undertook a complete redesign of the banner due to dissatisfaction with the initial
design and applied creativity, critical thinking, and design skills to create a visually
appealing and effective layout.
 Embraced the opportunity to refine design abilities and meet the expectations set by
ma'am Michelle.
 Developed a deeper understanding of document management and its intricacies.

I always seek for answers from Ma’am Engaging in the constant task of
Jan when I was faced with difficulties writing and scanning papers can be
in file endorsement. tiring, but it offers a valuable
opportunity to develop a keen ability to
recognize and understand various
documents and their purposes.
This represents the final rendition of the banner that I have designed.
Figure 4. This week showcased the profound impact on both my adaptability and adeptness in time
management. Nonetheless, I take great satisfaction in successfully completing these tasks within the
designated timelines.


Hours
Monday 03/13/23  Inventory of files for endorsement of 8
accounts
 Photocopied various documents
Tuesday 03/14/23  Inventory of files for endorsement of 8
accounts
 Filed employer records
Wednesday 03/15/23  Inventory of files for endorsement of 8
accounts
Thursday 03/16/23  Stamped daily time record of the 8
employees from a certain company
 Inventory of files for endorsement of
accounts
Friday 03/17/23  Sorted and filed employer records to 8
Certified by:


Throughout the course of this week, I dedicated my time to the ongoing task of
meticulously documenting the inventory of files for endorsement. As the days progressed, I
found myself faced with mounting challenges and the arduous nature of the task became
increasingly apparent. In order to combat the feelings of frustration and maintain a productive
mindset, I devised a strategy to introduce variety into my work routine. To break the monotony
and provide myself with a mental reprieve, I took on additional tasks alongside the inventory
writing. One such task involved making photocopies of various documents, ensuring the
replication of important records for safekeeping. By engaging in this secondary activity, I not
only refreshed my mind but also contributed to the efficient organization and preservation of
vital information.
In addition, I dedicated time to filing employer records in their designated
municipalities, a task that required careful attention to detail and adherence to specific
procedures. By meticulously organizing and categorizing these records, I not only contributed
to the overall efficiency of the workplace but also gained a sense of accomplishment and
satisfaction.
Furthermore, I took on the responsibility of delivering various documents within the
MSS. This involved navigating through different departments or locations, ensuring the
seamless transfer of essential paperwork. The act of physically delivering these documents not
only allowed me to step away from my primary task temporarily but also provided an
opportunity to engage with colleagues and build professional relationships.
Amidst the array of tasks I undertook this week, I also received news that added a layer
of emotional significance. I learned that my immediate supervisor, Ma'am Jan, would be
departing from our team on March 30. This revelation stirred a mixture of emotions among us,
as Ma'am Jan is not only a valuable member of our professional network but also someone who
holds a close and cherished place within our personal lives. The impending departure of such
a trusted and respected individual presents a significant shift in our dynamics and creates a
sense of loss within our team.
As I navigate through the challenges of inventory writing and the complexities of
workplace dynamics, I recognize the importance of finding coping mechanisms and
maintaining a positive outlook. By diversifying my tasks, engaging in meaningful interactions,
and actively addressing my frustrations, I strive to uphold productivity while simultaneously
acknowledging and processing the emotions associated with the impending departure of Ma'am
Jan. This multifaceted approach allows me to adapt to changing circumstances, cultivate
resilience, and foster a supportive work environment, where both personal and professional
growth can thrive.

I gained valuable insights on achieving workplace consistency during this week.
Consistency necessitates a combination of self-discipline, effective time management skills,
and a strong dedication to delivering exceptional results. One approach I find effective in
maintaining consistency is the establishment of a daily routine. This routine includes setting
specific goals, prioritizing tasks based on their importance, and actively monitoring my
progress. By following this routine, I enhance my ability to stay focused and motivated
throughout the day, enabling me to meet deadlines and consistently produce high-quality work.
Moreover, it is essential to minimize distractions and maintain organization by utilizing tools
such as calendars, task lists, and reminders. Incorporating these resources into my workflow
helps me avoid disruptions and effectively manage my responsibilities. By developing these
skills and habits, I can continually improve my consistency and establish a robust reputation as
a dependable and productive employee.
 Time management skills have been declining, resulting in difficulty in effectively
managing workload.
 Distractions within the workplace are plentiful and contribute to decreased focus and
productivity.
 Work has become tiring due to the cumulative impact of distractions on mental energy.
 Strategies to address the issue include creating an organized workspace, implementing
time blocking, and practicing effective communication with colleagues.
 Self-discipline plays a crucial role in managing distractions by reducing or eliminating
non-work-related interruptions.
Solutions:
 Prioritize and enhance time management skills through techniques such as setting clear
goals, prioritizing tasks, and utilizing productivity tools.
 Minimize distractions by creating an organized workspace, eliminating or reducing
non-work-related interruptions, and setting boundaries with colleagues.
 Implement time blocking by allocating specific time slots for focused work on different
tasks, ensuring dedicated periods of uninterrupted productivity.
 Practice effective communication with colleagues by setting expectations for
availability, establishing guidelines for interruptions, and fostering a collaborative work
environment.

During a challenging period marked by I experienced a surge of pride as I

a blackout in Ilocos, I demonstrated successfully finished 13 files in the
resilience by persevering through endorsement inventory within a single
sweltering conditions to successfully day.
complete a significant portion of the
inventory for endorsement.
Documentation of daily activities plays Conducting payroll audits in the midst

a crucial role in attaining efficiency of a demanding file inventory process.
within the workplace such as writing it
down in a piece of paper.
Figure 5. The entire week was dedicated to conducting an inventory of files for endorsement.


Hours
Monday 03/20/23  Inventory of files for endorsement 8
Tuesday  Inventory of files for endorsement 8
03/21/23  Calculated the overtime hours of
employees from a certain company
Wednesday  Verified employer records 8
03/22/23
 Answered a telephone call
Thursday  Redesigned the banner 8
 Printed out labels for new employer
03/23/23 records
 Filed some employer records
 Verified employer records
Friday  Filed employer records 8
03/24/23
Certified by:


During the course of the week, a fortunate turn of events unfolded as my immediate
supervisor, Ma'am Jan, took a leave of absence. Consequently, my workload in the office
became comparatively lighter than usual. Seizing this opportunity, I enthusiastically decided
to maximize my time and actively contribute to the team's objectives. With a proactive mindset,
I approached Ma’am Cee Cee, who happens to oversee the work of my colleague, Anthony,
and offered my assistance, recognizing the potential to make a meaningful contribution to our
collective efforts.
Gratefully, Ma’am Cee Cee entrusted me with a task that involved calculating the
overtime hours for employees belonging to a specific company. As I immersed myself in this
assignment, a meticulous examination of the provided formula revealed several errors. Driven
by my determination to overcome this challenge, I took it upon myself to develop an improved
solution. Methodically analyzing the data, I devised a revised formula that rectified the
inaccuracies and ensured precise calculations. This diligent effort enabled me to successfully
complete the task within the allotted timeframe, effectively showcasing my problem-solving
abilities and unwavering commitment to delivering work of the highest quality.
Furthermore, I proactively reached out to Ma'am Michelle during the same week,
recognizing the workload burden on Tricia and Anthony. With genuine enthusiasm and a desire
to alleviate their responsibilities, I expressed my willingness to support them in the crucial task
of verifying employer records. Both Ma'am Michelle and my colleagues warmly welcomed my
offer, appreciating the assistance I could provide. Embracing the responsibility with a strong
sense of purpose and dedication, I eagerly undertook the verification of employer records. This
invaluable opportunity allowed me to not only contribute to the overall productivity of the team
but also fostered the development of robust working relationships.
In summary, the absence of my immediate supervisor, Ma'am Jan, provided a unique
window of opportunity for me to actively seek out and engage in meaningful tasks throughout
the week. By assisting Ma’am Cee Cee in recalculating overtime hours and supporting Tricia
and Anthony in the verification of employer records, I effectively showcased my adaptability,
adept problem-solving skills, and unwavering commitment to teamwork. This comprehensive
engagement not only made a positive impact within the office but also reinforced my reputation
as a versatile and valuable contributor.
Experience Acquired:
As an OJT student, my experience has led me to realize that working for someone else
is not always a walk in the park. The pressure to consistently perform well can be
overwhelming, and the constant fear of being laid off if I don't meet expectations adds an extra
layer of stress. The daily routine of commuting, sitting at a desk for long hours, and navigating
relationships with coworkers and bosses can also take a toll on both my mental and physical
health. Striking a healthy balance between work and personal life becomes a challenging
endeavor, as the lack of control over my own schedule makes it difficult to pursue personal
goals and interests outside of work.

However, despite the challenges, being an employee is an integral part of many people's
lives. It is a necessary means to support oneself and one's family, providing stability and
financial security. It offers opportunities for growth, learning, and acquiring valuable skills that
can be beneficial in one's career trajectory. The work we do as employees contributes to the
larger functioning of organizations and society, and it allows us to make meaningful
contributions to our respective fields.
While being an employee can be demanding, it also presents opportunities for personal
and professional development. Through dedication, perseverance, and a growth mindset, we
can navigate the challenges and seek fulfillment in our work. It is essential to establish a support
system, both at work and outside of it, to cope with the stresses and maintain a healthy work-
life balance. Taking care of our physical and mental well-being, setting boundaries, and
prioritizing self-care are vital aspects of thriving in the employment landscape.
In summary, being an employee involves its fair share of difficulties and pressures. Yet,
it remains an important aspect of many people's lives, offering stability, growth, and the means
to support oneself and one's family. By recognizing the challenges, cultivating resilience, and
seeking support, we can navigate the complexities of the workplace and strive for personal and
professional fulfillment.
 I have encountered an error or discrepancy in the formula provided by Ma'am Cee Cee
in computing the OT hours of the employees from a certain company.
Solutions:
 I took the initiative to break down her formula in search of the error, and through careful
analysis, I was able to fix it. I carefully analyzed and deconstructed her formula to
identify the error, which I successfully resolved. After thoroughly examining her
formula, I was able to pinpoint and rectify the error, restoring its accuracy.
 In addition to fixing the error in her formula, I went a step further and developed my
own formula that surpasses the efficiency of her current one. Not only did I identify
and fix the error in her formula, but I also devised my own formula that offers enhanced
efficiency compared to the one she currently utilizes.

Despite encountering a problem with the formula, I invested time and effort to fix it. I'm
pleased that Ma'am Cee Cee appreciated my efforts in resolving the issue. Her recognition
validates my hard work and motivates me to continue delivering high-quality work.
I successfully verified the last payment contributions of multiple employers this week,
totaling 473.
Figure 6. This highlights my capacity to devise innovative solutions when confronted with
unforeseen challenges.


Hours
Monday 03/27/23 ABSENT 0
Tuesday  PRN generation 8
03/28/23  Manual PRN generation
 Printed the generated PRN
Wednesday  E1 form reproduction 8
 Payment slip reproduction
03/29/23  Inventory of files for endorsement
Thursday  Filed employer records 8
03/30/23
 Transmittal
Friday  Payroll audit 8
03/31/23  Photocopied various documents
Certified by:
MA. FATIMA R. BALTAZAR


Throughout this eventful week, a significant portion of my time was dedicated to crucial
tasks that played a vital role in maintaining the efficiency and accuracy of our workplace
operations. The meticulous processing of payrolls demanded my undivided attention as I
ensured that each employee's compensation was accurately calculated and documented.
Additionally, me and my colleagues entrusted with the responsibility of generating essential
forms, including the R1, R1A, Payment Slip, Loan Slip, and various others. By meticulously
attending to these administrative tasks, I believe I contributed to the smooth functioning of our
organization's financial processes.
In addition to my payroll duties, I undertook the important task of organizing and filing
employer records according to their designated municipalities. By diligently categorizing and
arranging these records, I helped streamline our data management systems, ensuring easy
retrieval and efficient record-keeping practices.
A significant focus of my week revolved around verifying the latest payments received
from a diverse range of employers. This involved meticulous scrutiny of financial transactions,
cross-referencing data, and making necessary updates to the records. By diligently performing
these verification tasks, I contributed to the accuracy and integrity of our financial records,
fostering trust and transparency in our interactions with employers.
However, amidst the professional responsibilities, the news of Ma'am Jan's impending
departure on March 30, 2023, brought about a mix of emotions within the workplace. As a
beloved figure and respected supervisor, her departure marked the end of an era. It felt as if a
nurturing presence was being taken away, leaving a void in our daily interactions. The
experience served as a reminder of the inevitable changes and transitions that can occur in the
professional realm. While it was challenging to bid farewell to someone who had played a
significant role in our professional and personal lives, it provided an opportunity for personal
growth, resilience, and adaptation to new dynamics.
Navigating the departure of a valued colleague requires a delicate balance of embracing
the memories and experiences shared while embracing the prospect of new beginnings. It calls
for the cultivation of strong relationships with remaining colleagues, as they become pillars of
support and sources of motivation. Together, we can overcome the challenges that arise from
the departure of a familiar face and forge ahead with determination and unity, ensuring the
continuity of our collective endeavors.
In summary, this week was a dynamic mix of fulfilling responsibilities, managing
essential tasks, and experiencing the bittersweet reality of a colleague's departure. Through my
dedication to payroll processing, form generation, employer record organization, and payment
verification, I contributed to the smooth functioning of our workplace. While bidding farewell
to Ma'am Jan posed emotional challenges, it presented an opportunity for personal and
professional growth, reminding me of the value of connections and adaptability within the ever-
changing dynamics of the workplace.

Working in a complex office environment has been a significant challenge, as I initially
grappled with the intricacies of the processes, procedures, and systems in place. However,
through perseverance and a proactive approach, I have successfully adapted to the fast-paced
nature of the environment. By prioritizing tasks, managing time effectively, fostering
collaboration, emphasizing clear communication, and leveraging technology, I have learned to
navigate and thrive in this complex setting.
Effective task prioritization and time management have been essential in managing my
workload efficiently. By identifying critical tasks and structuring my schedule accordingly, I
have been able to stay focused, meet deadlines, and minimize stress. Furthermore, building
strong relationships with colleagues and emphasizing open communication have been
instrumental in overcoming challenges and achieving shared goals. Additionally, harnessing
the power of technology has streamlined processes and increased efficiency, enabling me to
navigate the complexities of the office environment with confidence.
 I didn’t have an official immediate supervisor.
 I am not accustomed to PRN Generation, as it is a relatively new concept to me.
Solutions:
 In the Accounts Management Sections, I approached each staff member and inquired if
there was any way I could assist them, considering the absence of an immediate
supervisor.
 I sought guidance from my colleagues, requesting them to teach me the process of
generating PRN. Through their support, I gained a basic understanding and began
practicing by generating PRNs for a few documents.
 With persistence and practice, I eventually mastered the process of generating PRNs,
thanks to the assistance and mentorship of my colleagues.

I successfully created numerous PRNs I also had the opportunity to perform

for various employers, catering to their payroll audits during that period. These
individual needs and requirements. audits involved reviewing and verifying
payroll records to ensure accuracy and
compliance with relevant regulations and
policies.
I was assigned by Ma'am Ronil to In our spare moments, we volunteered

conduct an inventory of files for the our assistance to Shairha in the
purpose of endorsement. production of various forms intended
for prospective members of the SSS.
Figure 7. During the course of this week, my primary tasks revolved around paperwork rather than
being consistently in front of a monitor.


Hours
Sunday  Prepared furniture and equipment for 6
disposal
04/02/23
 Performed inventory of supplies and
equipment
Monday  Assisted clients in the PAD Section 8
04/03/23  Delivered various documents in MSS
Tuesday 04/04/23 ABSENT 0
Wednesday 04/05/23 ABSENT 0
Thursday 04/06/23 HOLIDAY 0
Friday 04/07/23 HOLIDAY 0
Certified by:
MA. FATIMA R. BALTAZAR


Before our 8th week of work began, me and my colleagues decided to request for
overtime on Sunday, April 2, 2023. This day was dedicated to a range of important tasks,
starting with the meticulous preparation of furniture and equipment for disposal. We ensured
that each item was properly organized, accounted for, and ready for the next appropriate step.
In addition to preparing for disposal, we conducted a comprehensive inventory of
supplies and equipment. This involved carefully documenting and verifying the quantities of
each item, ensuring accurate records for future reference. By meticulously tracking our
resources, we aimed to optimize efficiency and maintain a well-organized work environment.
During our routine lunch break within the firm's premises, something unique and
remarkable occurred. Sharing a mealtime with my colleagues provided an excellent
opportunity for us to forge deeper connections. Engaging in casual conversations, we
strengthened our bonds, nurtured a sense of camaraderie, and developed a better understanding
of one another. It was heartwarming to witness the diverse personalities within our team
coming together in a harmonious and supportive environment.
As the much-anticipated Holy Week approached, Sir Richard displayed exceptional
thoughtfulness and consideration for our well-being. Recognizing the challenges that arise
during this time, with many individuals visiting their provinces, he graciously granted us the
opportunity to leave early. This kind gesture not only saved us from potential logistical hassles
but also allowed us to better manage our time and prepare for the upcoming event. Sir Richard's
consideration and empathy fostered a positive work culture that prioritized the welfare and
work-life balance of the team.
One of the most fulfilling aspects of my work experience was the chance to visit the
PAD Section. Engaging directly with clients was a highlight for me, as it presented an
opportunity to make a tangible difference in their lives. Assisting them with their needs and,
on occasion, listening to their stories filled me with a deep sense of satisfaction. These
interactions not only honed my communication skills but also enriched my understanding of
the clients' unique situations, needs, and concerns. It was a reminder of the significance of
empathy and the profound impact we can have through our work.
Overall, the combination of the overtime request, lunchtime interactions, early
departure during Holy Week, and the opportunity to visit the PAD Section contributed to a
dynamic and enriching work experience. Each of these experiences provided me with valuable
insights, fostering personal and professional growth. Moreover, they strengthened the bonds
among my colleagues and ignited a greater passion within me for serving clients and meeting
their needs with utmost care and dedication.

My experience as a Customer Service Representative in the PAD department has been
both challenging and rewarding. Starting off, I encountered difficulties with understanding the
terminologies and accurately providing relevant numbers to clients. However, through
continuous on-the-job training and thorough research, I gradually gained confidence and
expanded my knowledge in the field. This experience taught me the significance of effective
communication, empathy, and problem-solving skills when dealing with clients. Assisting
clients in navigating complex matters and offering them timely and accurate information has
been immensely fulfilling. Overall, this role has provided me with valuable lessons that will
shape my professional growth and guide me throughout my career.
Problems Acquired:
 As a newcomer to the PAD Section, I initially found myself perplexed by the various
transactions associated with each client.
 My temporary immediate supervisor, Ma'am Fatima, did not have any additional tasks
to assign to me, as I had already completed all the tasks she had previously requested.
Solutions:
While awaiting additional tasks from Ma'am Fatima, I proactively approached her and
expressed my interest in immersing myself in the PAD Section to engage directly with a diverse
range of clients. Recognizing the value of hands-on experience and client interaction, I sought
her permission to expand my knowledge and skills in this area. With her approval, I eagerly
ventured into the PAD Section, where I had the opportunity to engage in meaningful
interactions with various clients. This immersion allowed me to refine my communication
skills, adapt to different client needs, and develop a deeper understanding of the challenges
they faced, enhancing my ability to provide personalized and effective assistance.
I took the initiative to familiarize myself with all the transactions available throughout
the office to ensure efficient assistance to clients with their specific needs. Ma'am Marydell,
the dedicated individual in charge of the PAD Section, played a significant role in my learning
journey. She exhibited a strong commitment to her work and generously shared her knowledge,
guiding me through the intricate processes involved in each transaction. Under her guidance, I
gained a comprehensive understanding of the procedures and requirements, enabling me to
provide effective support to clients.

We diligently prepared the furniture and equipment, ensuring they were properly organized
and ready for disposal. Each item was carefully inspected and processed according to the
designated disposal procedures, contributing to the overall efficiency and cleanliness of the
workspace.
I meticulously conducted an inventory of supplies and equipment, ensuring accurate

documentation and organization.
Figure 8. This week showcased our love for our work and our perseverance to accomplishing the
success of our organization.


Hours
Monday 04/10/23 HOLIDAY 0
Tuesday  Filed various employer records 8
 Printed out labels
04/11/23  Assisted clients in the PAD Section
 Designed a t-shirt
 Shredded discarded papers
Wednesday  Re-adjusted the design of the t-shirt 8
 Payroll audit
04/12/23  Shredded discarded papers
 Filed various employer records
 Assisted clients in the PAD Section
Thursday  Filed employer records 8
04/13/23  Shredded discarded papers
Friday  R3 program of various employer 8
records
 Payroll audit of a certain company
04/14/23  PRN generation
 Shredded discarded papers
 Filed various employer records
Certified by:
MA. FATIMA BALTAZAR


The highlight of my week was undoubtedly the exhilarating experience of collaborating
with Ma'am Michelle and Sir Richard on an urgent t-shirt design project. With a tight deadline
looming over us, we found ourselves racing against the clock, pouring our creative energies
into the task at hand. Despite occasional lapses in remembering to bring my laptop, I was
incredibly fortunate to have the unwavering support of the company's vehicle, which swiftly
transported me to and from my home to retrieve the essential equipment. This seemingly small
act of assistance made me feel valued and cherished as an employee, reinforcing the sense of
belonging within the team.
Throughout three consecutive days and late nights dedicated to the intensive design
process, my reliability and ability to perform under pressure were put to the test. It was during
this demanding assignment that I truly came to appreciate the power of effective time
management, attention to detail, and the intrinsic rewards of delivering exceptional work within
a tight timeframe.
However, my contributions during the week extended beyond the designing of the t -
shirt. I diligently tackled the creation of R3 files for numerous employers, meticulously
organizing and ensuring their accuracy to facilitate seamless administrative processes.
Additionally, my role as a dependable resource within the PAD section allowed me to engage
directly with clients, effectively addressing their inquiries, guiding them through complex
transactions, and providing a high level of customer service.
Furthermore, I undertook the crucial responsibility of organizing and filing employer
records, diligently categorizing them according to their respective municipalities. This
meticulous approach to record-keeping not only contributed to the overall efficiency of the
office but also demonstrated my commitment to maintaining accurate documentation, thereby
streamlining future administrative tasks.
The culmination of these diverse experiences throughout the week was a testament to
my adaptability, multitasking abilities, and unwavering dedication to delivering excellence in
every task I undertook. Each moment presented an opportunity for personal and professional
growth, enabling me to further develop my problem-solving skills, enhance my communication
abilities, and reinforce my commitment to organizational success. Overall, the week's
experiences served as a reminder of the value of perseverance, collaboration, and going above
and beyond to exceed expectations in the pursuit of excellence.
Working as a student in a flexible office setting has provided me with valuable insights
into the significance of adaptability and versatility in today's dynamic work environment. The
ability to seamlessly transition between working independently and collaborating effectively
as part of a team, while simultaneously juggling diverse projects and tasks, has proven crucial
to thrive in this ever-evolving workplace landscape. I have discovered that being adept at
quickly acquiring new skills is essential for staying relevant and achieving success in such an
environment where learning opportunities abound.

Moreover, I have learned to embrace ambiguity and uncertainty, as priorities and

deadlines can frequently shift. This adaptability mindset has enabled me to navigate through
unforeseen challenges with resilience, finding innovative solutions and maintaining
productivity. Additionally, I have developed an appreciation for the advantages offered by a
flexible work schedule, which allows for a healthy work-life balance. Being able to manage
my time effectively and allocate it between work commitments and personal activities has been
instrumental in maintaining overall well-being and maximizing productivity.
In summary, my experience as a student in a flexible office has underscored the
criticality of adaptability, versatility, and continuous learning in today's fast-paced work
environment. It has taught me to embrace change, be comfortable with uncertainty, and seize
opportunities for growth. Furthermore, I have come to recognize the importance of maintaining
a harmonious work-life balance to sustain long-term success and personal fulfillment.
 The design proposal presented by their colleagues did not meet the approval of Ma'am
Michelle and Sir Richard.
 Due to the influx of numerous clients visiting the office, the PAD section required an
additional trainee to accommodate the crowd.
 Shortage of laptop to be used.
Solutions:
 At the request of Sir Richard and Ma'am Michelle, I was assigned the task of designing
t-shirts with a special emphasis on incorporating Abel/Inabel patterns. These patterns
are derived from the traditional woven fabric known as Abel, which originates from
Vigan and the Ilocos region. The Abel cloth is renowned for its strength and vibrant
colors, often treasured as heirlooms that can endure for generations alongside antique
furnishings. By integrating the Abel patterns into the t-shirt designs as per Sir Richard
and Ma'am Michelle's request, we aimed to showcase the rich cultural heritage and
artistry associated with this traditional fabric. The incorporation of these unique
patterns not only added visual appeal but also served as a testament to the skill and
craftsmanship of the weavers.
 After the process of making revisions to the design, I was able to assist Ma'am Marydell
in effectively addressing the mounting influx of clients.
 I brought my own laptop in the office so that we could work simultaneously.

I undertook the responsibility of I installed the R3 program because we

printing labels and affixing them to the have a shortage for a laptop.
corresponding employer records,
subsequently organizing and filing
them in their designated municipalities.
The design presented here is the ultimate rendition of the t-shirt that I have created.
Figure 9. The task of designing a t-shirt within a tight timeframe can be incredibly stressful, but
thanks to the invaluable support and guidance from both Ma'am Michelle and Sir Richard, I
successfully managed to accomplish it.


Hours
Monday  Verified the last payments of various 8
04/17/23 employer records
 Helped assist clients in pad
Tuesday  Text blasted various employers using 8
Smart Messaging Suite
04/18/23
 Verified the last payments of various
employer records
Wednesday  Payroll audit 8
employer records
04/19/23  Text blasted various employers using
 Filed employer records in their
respective areas
Thursday  Verified the last payments of various 8
employer records
04/20/23  Text blasted various employers using
Friday 04/21/23 HOLIDAY 0
Certified by:
MA. FATIMA BALTAZAR


Throughout the course of this week, my primary responsibility encompassed
meticulously verifying the final payments received from various employers. This crucial task
involved conducting thorough reviews and cross-referencing payment records to ensure utmost
accuracy and completeness. Additionally, I leveraged the Smart Messaging Suite as a powerful
tool for promptly communicating with these employers via personalized text blasts, thereby
delivering pertinent updates and essential information.
The process of meticulously verifying the last payments was undertaken with utmost
diligence, aiming to ensure the utmost precision and integrity of our financial transactions. This
necessitated a systematic approach, with meticulous attention to detail, in order to mitigate the
possibility of any errors or omissions. By exercising utmost care and precision, I endeavored
to uphold the reliability and accuracy of our payment records, ensuring the highest standards
of accountability.
Simultaneously, the utilization of the Smart Messaging Suite proved to be an invaluable
asset in facilitating streamlined and efficient communication with our employers. This
sophisticated platform enabled the dispatch of tailored text messages, enabling us to furnish
the employers with crucial updates and pertinent information concerning their payments. By
harnessing this technology-driven communication channel, we fostered transparency,
engendered trust, and forged robust relationships with our employers.
The confluence of diligently verifying payments and harnessing the capabilities of the
Smart Messaging Suite bolstered the overall operational efficiency of our organization. By
methodically executing these tasks, I played a pivotal role in preempting potential delays or
issues that may have arisen due to inaccuracies in payment records. Furthermore, the adept
utilization of text blasts facilitated timely and reliable dissemination of information, ensuring
that our esteemed employers remained well-informed throughout the entire process.
As the week progressed, a profound sense of accomplishment permeated my being, as
these activities underscored my ability to execute intricate responsibilities with precision and
utilize advanced technology to optimize productivity. In essence, the week's focus on payment
verification and the seamless integration of the Smart Messaging Suite has not only facilitated
the seamless functioning of our organization but has also honed my financial management
skills and enhanced my adeptness in effective communication.
This week weighed heavily on my shoulders, as I found myself grappling with a
multitude of emotions that left me feeling demotivated and burdened. The void in my heart,
which I first sensed upon arriving in Ilocos, continued to grow subtly, permeating my thoughts
and affecting my overall well-being. The toll it took on my mental state was evident in my
disrupted sleep patterns, as restlessness plagued my nights and spilled over into my days,
leading to a divided attention and a nonchalant approach to my work in the office. The lack of
focus and diminished concentration further compounded the challenges I faced.
Each morning, as I awoke, I found myself engulfed in a sea of uncertainty, lacking a
clear sense of purpose or direction. It was an unfamiliar feeling, one that left me somewhat

adrift and questioning my place in this new environment. However, drawing strength from my
past experiences and the resilience I have cultivated over time, I firmly believe that I possess
the inner resources necessary to navigate through this tumultuous stage of my life.
In the face of these internal struggles, I am reminded that this battle is primarily against
myself. It is a personal journey of rediscovery and self-renewal, where I must confront the
challenges within and reignite the flame of motivation that has temporarily dimmed. While the
road ahead may seem daunting, I am resolute in my determination to rise above this period of
uncertainty and reconnect with my true aspirations.
I understand that setbacks and moments of doubt are an intrinsic part of life's journey.
They test our resolve, shaping us into stronger individuals capable of overcoming adversity.
With this understanding, I approach this phase of my life as an opportunity for growth and self-
reflection. By embracing the present challenges and drawing from my inner reservoirs of
resilience and determination, I am confident that I will emerge stronger, more focused, and
better equipped to face the uncertainties that lie ahead.
 Time was running out as we verify employer records.
 The constant strain of staring at the monitor for extended periods took a toll on our
eyes.
 Throughout the week, my emotional state hit rock bottom, making it incredibly
challenging to maintain focus even on the simplest tasks.
 I found myself unable to concentrate, despite engaging in activities that would typically
require minimal effort.
Solutions:
 In order to meet the deadline, we adopted a collaborative approach by distributing the
files among the team for verification, which enabled us to successfully complete the
task within the designated timeframe.
 As for my mental state, I recognized and accepted the fact that experiencing an
emotional breakdown is a natural part of the human experience. Instead of dwelling on
negative thoughts, I consciously chose to divert my attention towards more positive and
uplifting distractions. To my surprise, this conscious effort allowed me to break free
from the grip of negativity and rise above the challenges that threatened to consume
me.

I took on the task of revising and I sent out text blasts to the employers
updating the R1A details for a specific whose last payments were successfully
company. verified.
We embarked on another round of I performed a text blast to notify all the

verifying employer records, employers whose last payments had
specifically focusing on cross- been successfully verified.
referencing them with their last
payments.
Figure 10. During this week, we undertook the verification process for the February-March 2023
profiles of Ma'am Jan and Ma'am Imee.


Hours
Monday  Filed employer records in their 8
respective areas
 Delivered various documents in MSS
 Assisted members to their designated
transactions
04/24/23
employers’ records
 Preparation of manual R3 list of certain
employer records
Tuesday  Filed employer records in their 8
respective areas
04/25/23
 Created multiple folders for new
employer records
 Delivered various documents in MSS
Wednesday  Filed employer records in their 8
respective areas
 Sorted out reusable bond papers from
A4 to Legal
04/26/23
transactions
 Preparation of manual R3 list of certain
employer records
Thursday  Scanned the drawer of Bacarra, 8
Solsona, and Sarrat for misplaced
employer records
04/27/23  Filed employer records in their
respective areas
 Scanned documents of various
employer records
Friday  Scanned various employer records 8
04/28/23 respective areas
 Helped in assisting clients in PAD
Certified by:
MA. FATIMA BALTAZAR


Throughout the course of the week, my primary focus was dedicated to meticulously
scanning and organizing each drawer within Ma'am Cee Cee's file cabinets. The objective was
to locate any misplaced employer records and ensure they were returned to their appropriate
municipalities. This task demanded unwavering attention to detail as I painstakingly sorted
through numerous documents, meticulously verifying their accuracy and rightful placement.
For the initial three days, I devoted my efforts to rectifying any discrepancies and restoring
order to the filing system.
In the midst of my regular duties, an unexpected telephone call interrupted the flow of
my day. With no other staff available to answer it, I took the initiative to handle the call myself.
Little did I anticipate the challenges that awaited me. The caller, clearly frustrated, allowed no
room for formalities or introductions. Despite the initial turbulence, I remained composed and
maintained a professional and empathetic approach. This experience served as a profound
lesson, teaching me the importance of active listening, understanding, and demonstrating
empathy towards clients, even in the face of their frustrations.
As the week progressed, I successfully completed the task of filing the previously
misplaced employer records in their respective municipalities. Witnessing the genuine relief
and appreciation expressed by Ma'am Cee Cee upon seeing the successful culmination of this
significant assignment was incredibly fulfilling. It instilled within me a sense of pride and
accomplishment, further motivating me to strive for excellence in my work. This positive
experience served as a catalyst for renewed dedication and a desire to continually improve and
deliver exceptional performance.
With the satisfaction of a job well done, I reflected on the value of organization and
attention to detail in maintaining an efficient and effective workplace. The meticulousness
required in scanning and organizing the employer records not only ensured accuracy but also
contributed to the overall productivity and smooth operation of the office. It reaffirmed my
belief in the significance of these seemingly small tasks in upholding the integrity and
professionalism of the organization.
Looking ahead, I carried the momentum of this successful week into the next,
embracing new challenges and opportunities for growth. The sense of accomplishment and
recognition received from Ma'am Cee Cee served as a powerful motivation to excel further in
my role. Armed with valuable lessons learned and a renewed sense of purpose, I approached
each subsequent week with a heightened determination to continually exceed expectations and
make a meaningful impact in my work.

As an OJT student, I have come to realize that working for long hours can have
significant long-term side effects on both my physical and mental health. The sedentary nature
of desk work has taken a toll on my body, leading to back pain and poor posture. Additionally,
the constant exposure to computer screens has caused eye strain and frequent headaches,
affecting my overall well-being.
Moreover, the stress and pressure of meeting deadlines and fulfilling job
responsibilities have had a profound impact on my mental health. The constant demands and
high expectations have contributed to feelings of anxiety and burnout, making it challenging
to maintain a healthy work-life balance. Neglecting self-care and working excessive hours have
not only affected my performance at work but have also strained my personal relationships and
overall quality of life. It has become clear to me that while being an OJT student provides
valuable learning opportunities, it is crucial to acknowledge and address these potential side
effects in order to prioritize my health and well-being in the long run. Through firsthand
experience, I have realized the importance of self-care and finding a balance between work and
personal life to sustain a healthy and fulfilling career.
 Sometimes, when our supervisors request us to retrieve specific employer records, they
are missing, leading to time-consuming searches across different municipalities.
 Multiple folders containing the same employer records are scattered across different
drawers, causing confusion and inefficiency.
 Some of the employer records have incorrect address details, which were encoded by
their respective Account Officer. These inaccuracies need to be edited and reprinted to
prevent complications and ensure accurate routing to the correct municipalities.
 The presence of misplaced or mislabeled employer records adds unnecessary hassle and
can result in delays or errors in processing.
Solutions:
I thoroughly scanned every drawer under the supervision of Ma'am Cee Cee to locate
any misplaced employer records. To my surprise, I discovered more than 50 employer records
that were erroneously filed in incorrect municipalities. Additionally, I encountered several
instances where duplicates of the same employer records were present.

I organized and arranged all the records I was meticulously reviewing and
that required filing, categorizing them verifying the complete inventory of files
based on their respective to ensure their accuracy and
municipalities. completeness before finalizing them.
I find myself receiving phone calls I spent several days meticulously

when there is no one else available to scanning through the drawers of Ma'am
answer them. The experience under Cee Cee's office, diligently searching
such circumstances brings about a mix for employer records that were
of enjoyment and excitement due to the misplaced.
pressure involved.
Figure 11. This week has further developed my resilience in managing demanding tasks.


Hours
Monday  Assisted members to their designated 8
transactions
 Delivered various documents to MSS
that needed to be signed
05/01/05
respective municipalities
 Designed business cards – 3 designs
 Designed email signature – 3 designs
 Scanned employer records
 Prepared employer registration form
Tuesday  Assisted members to their designated 8
transactions
05/02/05
 Designed business cards
 Designed email signature
Wednesday  Scanned employer records 8
transactions
05/03/05
Thursday  Filed employer records in their 8
transactions
05/04/05
 Requested for multiple copies of sketch
form and certificate
 Transferred employer accounts to
assigned AO thru AmaS
Friday  Flipped the employer records of Laoag 8
05/05/05
MUB for easier navigation.


 Transferred employer accounts to
assigned AO thru AmaS
Certified by:
MA. FATIMA BALTAZAR


This week proved to be incredibly demanding as I delved into a variety of tasks that
required both creative flair and meticulousness. My primary focus centered on design
endeavors, as I was entrusted with the responsibility of crafting three unique business card
designs for the SSS staff and three distinct designs for email signatures. The request came
directly from Ma'am Michelle, and I eagerly embraced the opportunity to showcase my design
skills and fulfill her vision.
With unwavering enthusiasm and dedication, I embarked on the design journey,
carefully considering the preferences and specifications outlined by Ma'am Michelle. Each
business card design needed to exude professionalism while capturing the essence of the
respective staff members. Through iterative revisions and collaborative feedback, I diligently
worked to breathe life into their visions, ensuring that the final designs were not only visually
captivating but also aligned with their professional identities.
As the week progressed, my focus shifted to the transfer of employer accounts to their
designated Account Officers through the AmaS system. This reassignment became imperative
due to the recent departure of Ma'am Jan, leading to Ma'am Ronil temporarily taking charge of
her profile. To facilitate a seamless transition, we meticulously reviewed and organized each
employer record, verifying the accuracy of the information and allocating them to the
appropriate Account Officer. This intricate process demanded meticulous attention to detail, as
any inaccuracies could have far-reaching consequences for the employers and the overall
efficiency of the system.
The transfer of employer accounts necessitated close collaboration among various
stakeholders. Effective communication played a pivotal role in ensuring a smooth handover
and minimizing any disruption to the employers' service. By fostering open lines of
communication and actively engaging with the Account Officers, we successfully facilitated a
seamless transition, guaranteeing that the employers' needs were met, and their accounts were
managed without complications.
Throughout the week, I encountered numerous challenges that called for technical
prowess, adaptability, and problem-solving skills. From handling design requests to executing
the transfer of employer accounts, I navigated through diverse tasks with unwavering
determination and an unwavering commitment to excellence. These experiences further
solidified my ability to tackle heavy workloads and devise effective strategies to overcome
obstacles. I gained invaluable insights into the significance of attention to detail, effective
communication, and adaptability in meeting the ever-evolving demands of the workplace.
Engaging with clients stands as a crucial pillar of my role, as it plays an integral part in
achieving mutual success. I recognize the paramount importance of nurturing strong
connections and building rapport with each client. By actively listening and maintaining clear
communication, I strive to understand their needs fully. This involves posing relevant questions
and seeking clarification whenever necessary, ensuring that we are aligned in our objectives.

Furthermore, I approach client interactions with empathy and a deep understanding of

their unique circumstances. By tailoring my approach to suit their individual requirements, I
foster an environment of trust, respect, and support. This creates a safe space where open
dialogue and collaboration can flourish. By working closely with clients, I not only gain
valuable insights into their goals and challenges but also continuously enhance the quality of
the services we offer.
 The records in the drawer of Laoag MUB were positioned in the wrong direction,
making it difficult for us to locate and navigate through them efficiently.
 The drawer of Laoag, managed by Ma'am Fatima, was excessively packed, making it
challenging for us to retrieve and file individual documents due to the tightness and
limited space within the drawer.
Solutions:
To improve the organization and accessibility of the Laoag MUB drawer, we took the
initiative to flip the records in the drawer to the right direction. This simple adjustment made
it much easier for us to navigate through the documents efficiently. In addition to repositioning
the records, we also assessed the contents of the drawer and identified the need for decluttering.
By carefully removing some of the records that were no longer needed or could be relocated
elsewhere, we created more space and alleviated the tightness that made it challenging to pull
out and file individual documents. Through our efforts, we aimed to enhance the functionality
of the drawer, ensuring that it could accommodate the records effectively while facilitating
smoother retrieval and storage processes.

Figure 12. These were the drafts of the business card and email signature that I made.


Hours
Monday  Verified employer records 8
 Text blasted various employers using
05/08/23  Inserted contact information to various
employers in April 2023 MUB profiling
of ma'am Fatima
 Filed employer records to their
designated municipalities
Tuesday  Verified employer records 8
 Text blasted various employers using
 Inserted contact information to various
05/09/23 employers in April 2023 MUB profiling
of ma'am Fatima
transactions
 Stored couple sets of payment slip in
the storage cabinet
Wednesday  Filed employer records to their 8
 R3 of various employers
05/10/23
 Field visitation to Batac and Paoay
transactions
Thursday  Verified employer records 8
 Inserted contact information to various
employers in April 2023 MUB profiling
of ma'am Fatima
05/11/23
 Filed employer records to their
transactions
Friday  Assisted members to their designated 8
transactions
05/12/23
 Manual R3 list
Certified by:
CRISTINE CENDAÑA


This week marked a significant milestone in my internship journey as I was formally
introduced to Ma'am Cee Cee, my official immediate supervisor. Right from our first meeting,
I could sense that she possessed a remarkable depth of knowledge and experience, coupled
with a warm and supportive demeanor. Ma'am Cee Cee has been an incredible companion and
mentor, offering valuable guidance and insights that have shaped my understanding of the job.
Her professionalism and unwavering dedication to her work have been truly inspiring, and I
consider myself fortunate to have her as my supervisor.
In addition to meeting Ma'am Cee Cee, I had the privilege of participating in a field
visit led by Sir Richard, alongside Ma'am Michelle and Sir Bong. Our itinerary included visits
to the Mariano Marcos Memorial Hospital and Medical Center, as well as the office of the
municipal mayor in Paoay, Ilocos Norte. The purpose of the visit was to conduct follow-ups
on the SSS accounts of their trainees. This hands-on experience provided me with a tangible
understanding of how our work translates into real-world applications and highlighted the
significance of establishing strong relationships with key stakeholders. I was captivated by the
engaging interactions and insightful discussions that took place during our visit, which
deepened my comprehension of the intricacies involved in managing these accounts.
Throughout the field visit, I had the privilege of closely observing the expertise and
professionalism demonstrated by Ma'am Michelle and Sir Richard. Their exceptional
communication and negotiation skills were evident as they effectively represented our
organization and addressed the concerns of the stakeholders. Their unwavering commitment to
ensuring the smooth operation of the SSS accounts was truly commendable and left a lasting
impression on me. Witnessing their dedication to providing the best possible service to the
trainees and the wider community was incredibly inspiring.
Overall, this field visit provided me with invaluable learning experiences and reinforced
the importance of cultivating strong relationships in our work. I am deeply grateful for the
guidance and support of Ma'am Cee Cee, Ma'am Michelle, and Sir Bong, as their expertise and
dedication continue to shape my growth and fuel my passion for this field.
The recent field visit proved to be an invaluable opportunity for me to expand my
knowledge and understanding of the importance of fostering robust connections and the
profound impact our work has on enabling individuals to access vital social security services.
This experience has not only reinforced my dedication to the field but has also ignited a deeper
passion within me to consistently pursue excellence in all my future undertakings. I am truly
appreciative of the chance to be involved in these meaningful initiatives and extend my
heartfelt gratitude to my supervisors and colleagues for their continuous guidance and
unwavering support.

During this week, the PCs in our office were painfully slow, causing significant delays
in our daily tasks and hampering productivity. It was clear that something needed to be done
to address this issue. After careful evaluation, we realized that one of the main factors
contributing to the sluggish performance was the outdated version of Windows 10 installed on
the machines. It became evident that upgrading to a better version of Windows 10 was
necessary to enhance the overall speed and functionality of our office computers.
Upgrading the PCs to a newer version of Windows 10 brought about a remarkable
improvement in their performance. The updated operating system provided various
optimizations and enhancements that significantly boosted the speed and responsiveness of the
machines. With the upgraded version, the PCs were able to handle multiple tasks seamlessly,
reducing the frustrating lags and delays we had experienced before. The improved efficiency
translated into enhanced productivity, allowing our team to accomplish tasks more swiftly and
efficiently. Upgrading the PCs to a better version of Windows 10 proved to be a vital step in
ensuring a smooth and efficient workflow in our office.
Solutions:
Sir Richard recognized the urgent need to address the slow performance of the office’s
PCs took the initiative to appoint two technicians from Manila to assist with the upgrade. These
technicians tasked us with the responsibility of backing up all the files from the computers
before proceeding with the system upgrade. The backup process was essential to ensure that
no valuable data would be lost during the upgrade, as upgrading systems can sometimes result
in the deletion of certain contents.
Over the course of several days, the technicians diligently worked on upgrading the
PCs, striving to improve their performance and functionality. However, despite their efforts,
the outcome was not as anticipated. Once the upgrade was completed, we found that there was
not a significant difference in the performance of the PCs. To make matters worse, we
encountered errors when attempting to connect to the SSS VPN server, which became a major
inconvenience for our team. The initial hope for a smoother workflow and enhanced
productivity seemed to have been overshadowed by these unforeseen challenges.
Despite the frustrations caused by the upgrade, it is important to acknowledge the
efforts made to address the performance issues of the office PCs. While the expected
improvements may not have been fully realized, it is possible that the technicians encountered
unforeseen complexities during the upgrade process. It may be necessary to reassess the
situation, communicate the challenges faced with the technicians, and explore potential
solutions to overcome the errors in connecting to the SSS VPN server. By working closely with
the technicians and seeking their expertise, it is possible to resolve the issues and ultimately
achieve the desired performance and functionality for our office PCs.

We visited the Mariano Marcos Memorial Hospital and Medical Center, where I found
myself amidst a multitude of professionals. The experience was truly inspiring, as it
fueled my aspirations to become one of them in the future.
Following that, we proceeded to the office of the mayor in Paoay, Ilocos Norte. The
mayor's reception was characterized by a graciousness that left a deep impression on us.
As I absorbed the words she spoke, I couldn't help but admire the way she eloquently
articulated her thoughts. It was truly inspiring to witness a woman who demonstrated
such authenticity in her commitment to serving the needs of her constituents.
Figure 13. This week provided me with a fresh perspective on the significance of SSS in life's
journey.


Hours
Monday  Filed employer records to their 9
05/15/23  Form’s reproduction
 Transmittal
Tuesday  Photocopy 9
05/16/23  Filed employer records to their
transactions
Wednesday  Photocopied various documents 8
05/17/23
Thursday  Filed employer records to their 8
05/18/23  Delivered various documents
 Tagged billing letter to AmaS
Friday  Transmittal 8
05/19/23
 Admin duties
TOTAL
HOURS: 514
Certified by:
CRISTINE CENDAÑA


Throughout this week, my mind was consumed by contemplation about the inevitable
day when we would bid our final goodbyes to the office that had become a second home to us.
I invested considerable time and effort in building genuine and meaningful relationships with
the people around me, especially within the AMS department. Now, as the time to depart
approached, it felt as though we were leaving behind not just a workplace but a place filled
with memories that we had shared—a place that housed a supportive and nurturing family who
had played a vital role in my personal and professional journey. The realization of these
emotions served as a poignant reminder of one of the inherent consequences of being an
employee, where the connections we forge become an integral part of our lives and leave lasting
imprints on our hearts.
Amidst the swirling emotions, I dedicated the remainder of the week to the PAD
Section, immersing myself in interactions with clients and providing assistance with their
respective transactions. It was a gratifying experience to be able to offer support and contribute
to the seamless functioning of the office until the very end. Engaging with the clients allowed
me to witness firsthand the impact of our work and the positive difference we had made in their
lives. Their expressions of gratitude and appreciation served as a testament to the importance
of our collective efforts as employees, and it reinforced the significance of the role we played
in their journeys.
As our last day loomed before us, I eagerly offered my assistance to the Admin Office,
aiding in the preparations for the resignation march of one of their esteemed employees. This
act not only allowed me to contribute to the organization's smooth transition but also provided
a tangible way to express my deep respect and admiration for the individual who had dedicated
their time and skills to the betterment of the office. It was a solemn yet meaningful event that
symbolized the passing of the torch and acknowledged the contributions of those who had come
before us.
Following the resignation march, the office organized an awarding ceremony as a final
opportunity for us to express our heartfelt gratitude to everyone who had been a part of our
journey. It was a poignant moment filled with gratitude, nostalgia, and camaraderie as we
individually recognized and thanked our colleagues for their unwavering support, guidance,
and the invaluable lessons they had imparted to us along the way. The atmosphere was
brimming with a sense of unity and appreciation, cementing the bonds we had formed and
serving as a powerful reminder of the impact our collective efforts had made within the office.
As the week came to a close, I couldn't help but engage in deep introspection about the
profound influence this entire experience had on my personal and professional growth. It
underscored the importance of nurturing connections, cherishing memories, and expressing
sincere gratitude for the individuals who had played significant roles in our lives. While
physically leaving the office marked the end of this chapter, the wisdom gained, the
relationships forged, and the memories created would forever remain as cherished treasures,
guiding me as I embarked on new endeavors with a heart full of gratitude and a determination
to carry the lessons learned forward.

The ground floor of the building witnessed a gradual accumulation of clients, as their
numbers steadily grew over time. With each passing day, more individuals found their way to
the premises, seeking assistance, guidance, or services. The once sparsely populated area began
to thrive with activity, as clients from various backgrounds and with diverse needs congregated
in this bustling hub. The steady influx of clients created a vibrant atmosphere, reflecting the
trust and reliance they placed in the organization and its ability to cater to their requirements.
Solutions:
Eager to contribute to the smooth operation of the office, I made my way to the PAD
Section where I had the opportunity to assist Ma'am Marydell in attending to clients and
guiding them through their individual transactions. Working alongside Ma'am Marydell was a
valuable experience as her expertise and dedication were evident in the way she interacted with
each client. Together, we formed a dynamic team, ready to provide assistance and support to
those seeking our services. Throughout the day, a steady flow of clients came through the doors,
each with their own unique set of needs and inquiries. From guiding clients through paperwork
and explaining procedures to addressing concerns and providing solutions, we worked
diligently to ensure a smooth and efficient experience for everyone. Collaborating with Ma'am
Marydell, I learned the importance of patience, attentiveness, and clear communication when
dealing with clients. It was a rewarding experience to witness the satisfaction on the faces of
clients as we successfully helped them navigate through their transactions, knowing that we
had made a positive impact on their lives. Assisting Ma'am Marydell in the PAD Section not
only deepened my understanding of the intricacies of client interactions but also highlighted
the significance of providing exceptional customer service. It was a reminder of the trust and
responsibility bestowed upon us as representatives of the organization. The experience further
solidified my passion for assisting others and reinforced my commitment to continuously
improve my skills and knowledge to better serve the clients who rely on us for assistance.

The time I spent in the PAD Section proved to be highly enjoyable and immensely
valuable in honing my customer service skills as an employee. I am grateful for the
opportunity to work alongside Ma'am Marydell, whose guidance and support played a
significant role in my growth and development.
During the busy preparations for the On this significant day, we bid farewell
resignation ceremony, I found time to to the office, marking the end of our
text blast the remaining records. time there.
Figure 14. Throughout the week, I carried a mix of emotions in my heart, feeling a sense of heaviness
but also a surge of excitement as we finally completed our OJT.

TOTAL NUMBER OF WORKING HOURS
Our On-the-Job Training (OJT) program offers a comprehensive learning experience

that spans up to 500 hours or approximately three months. During my tenure at the SSS Laoag
Branch, I wholeheartedly dedicated myself to this invaluable opportunity, diligently investing
my time and efforts into acquiring practical knowledge and skills.
Throughout the duration of my OJT, I immersed myself in the day-to-day operations of
the SSS Laoag Branch, actively engaging with various tasks and responsibilities. From
interacting with clients and providing exceptional customer service to assisting in the
processing of crucial documents, I actively contributed to the smooth functioning of the branch.
By the culmination of my OJT experience at the SSS Laoag Branch, my unwavering
commitment and dedication resulted in the accumulation of a remarkable total of 514 hours.
These extra hours showcased my eagerness to learn, adapt, and grow within a professional
setting, exceeding the minimum requirements and demonstrating my strong work ethic. The
extensive duration of my OJT allowed me to deepen my understanding of the inner workings
of the organization while honing essential skills relevant to my chosen field. I actively sought
guidance from seasoned professionals, eagerly absorbing their expertise and incorporating their
valuable insights into my own development.
Moreover, my time at the SSS Laoag Branch provided me with practical exposure to a
range of real-world scenarios, enabling me to gain invaluable hands-on experience in various
aspects of the job. I cultivated essential skills such as effective communication, problem-
solving, teamwork, and time management, which are pivotal to success in the professional
realm. By surpassing the required number of OJT hours, I demonstrated not only my dedication
but also my genuine enthusiasm for personal and professional growth. The additional hours
served as a testament to my commitment to maximizing this learning opportunity, going above
and beyond to excel in my role and contribute positively to the SSS Laoag Branch.
Overall, my OJT experience at the SSS Laoag Branch proved to be an enriching
journey, providing me with a strong foundation for future endeavors. The accumulated 514
hours of practical training enhanced my competencies, equipped me with valuable skills, and
instilled in me a profound sense of professional responsibility and dedication. I am immensely
grateful for the opportunity to have been part of such a dynamic and supportive organization,
and I am confident that the knowledge and experience gained will serve as a solid springboard
for my future career aspirations.

LEARNINGS
During my fulfilling three-month tenure at the SSS Laoag Branch, I had the privilege
of working in the Accounts Management Section (AMS), where I immersed myself in a
multitude of processes and functionalities that contribute to the seamless operation of the
office. This invaluable experience provided me with a comprehensive understanding of the
inner workings of the department and allowed me to develop a diverse skill set.
One of the fundamental aspects of my role in the AMS was the payroll management
process. I acquired in-depth knowledge on how to meticulously compute and process employee
salaries, ensuring accuracy and adherence to established protocols. By learning this critical
task, I gained insight into the complexities and meticulousness required in handling financial
transactions within the organization. Another essential responsibility I undertook was verifying
the SSS numbers of clients. This involved cross-referencing records, meticulously validating
information, and ensuring that accurate data was maintained in the system. This task not only
sharpened my attention to detail but also reinforced the importance of maintaining data
integrity and confidentiality.
In addition, I had the opportunity to engage with employers through text blasts
regarding their last payments on their contributions. This involved effectively communicating
payment reminders and ensuring timely follow-ups. Through this experience, I honed my
communication skills and learned to handle various queries and concerns with professionalism
and efficiency. Interacting with a diverse range of clients was an enriching aspect of my time
in the AMS. I engaged in face-to-face interactions, addressing their inquiries, providing
guidance, and facilitating the completion of necessary documentation. This direct client
engagement helped me develop strong interpersonal skills, patience, and the ability to handle
different individuals with empathy and understanding.
Furthermore, I was entrusted with the responsibility of preparing the R3 list, a crucial
document that outlines employer and employee contributions. This involved meticulous data
collection, organization, and validation to ensure the accuracy and completeness of the
information. Handling such a significant task allowed me to enhance my organizational skills
and attention to detail.
Moreover, I had the opportunity to generate payment reference numbers for employers.
This involved utilizing the SSS system to create unique identifiers for employers' contributions,
streamlining the payment process. By performing this task, I acquired a deeper understanding
of financial procedures and developed proficiency in using relevant software and tools.
Throughout my journey in the AMS, I not only gained practical knowledge but also witnessed
firsthand the importance of teamwork and collaboration. Working alongside experienced
professionals, I actively contributed to the collective effort of the team, ensuring the smooth
and efficient execution of tasks and delivering quality service to clients.
My three-month stay at the SSS Laoag Branch's Accounts Management Section
provided me with a transformative experience. Through engaging in a diverse range of tasks
such as payroll management, SSS number verification, client communication, R3 list
preparation, and payment reference number generation, I acquired valuable skills and
knowledge that will undoubtedly benefit me in my future endeavors. I am immensely grateful

for the opportunity to have learned and grown within such a dynamic and supportive
environment, and I am confident that the lessons and experiences gained will significantly
contribute to my professional growth and success.

CHAPTER 3
GENERALIZATION
SUMMARY
Conducting my OJT far away from home was an incredibly transformative
experience, especially for someone like me, an introvert who typically finds comfort in
familiar surroundings. It marked a pivotal moment in my personal growth as I summoned the
courage to step out of my comfort zone and embrace the unknown. As I ventured into the city
of Laoag, the scorching heat welcomed me, but little did I know that it would become a
formidable adversary, causing me to fall ill for a few days. Nevertheless, I viewed this
setback as an opportunity to build resilience and adaptability, traits that would serve me well
throughout my journey.
The weather and overall atmosphere in Laoag mirrored that of my hometown,
Pamplona, but it possessed an intensified quality. Every morning, as I prepared to leave for
work, I faced the daunting challenge of preventing beads of sweat from forming on my
forehead, a battle I had yet to conquer. The relentless heat became a daily reminder of the
physical and mental fortitude required to thrive in unfamiliar surroundings.
Arriving at the SSS Laoag Branch on my first day, I was immediately struck by the
stark contrast in office culture and dynamics. It was a culture shock that jolted me out of my
comfort zone, forcing me to adapt quickly. The early morning wake-up calls and the exhaustion
that settled in each evening demanded a disciplined routine, altering my sleep patterns and
reinforcing the importance of self-care and time management.
Throughout my internship, the most invaluable lesson I learned was the power of
effective communication. As an introvert, I initially found it challenging to connect with others
and express myself openly. However, I recognized that building strong relationships with my
supervisors and peers was not only vital for personal growth but also instrumental in achieving
the company's goals. I discovered the art of active listening, fostering an environment where
ideas and concerns were openly shared, leading to enhanced collaboration and productivity.
The office environment taught me that effective communication was not limited to
verbal exchanges alone. Non-verbal cues, such as body language and written correspondence,
played a significant role in conveying messages accurately. I honed my skills in both written
and verbal communication, recognizing that clarity, respect, and active engagement were
crucial elements for successful collaboration and a harmonious workplace.
The lessons I gleaned from my OJT experience in Laoag extended far beyond the office
walls. I realized that effective communication was a life skill that transcended professional
boundaries. It had the power to enrich personal relationships, facilitate conflict resolution, and
foster a sense of understanding and empathy in all aspects of life. Armed with this newfound
knowledge, I resolved to carry this invaluable lesson with me as I ventured into future
endeavors, applying it to every company or organization I had the privilege to be a part of.
My OJT experience away from home provided an ideal platform for personal growth
as an introvert. The unfamiliar surroundings initially overwhelmed me, but with each passing
day, I discovered reservoirs of strength and resilience within myself. Stepping out of my

comfort zone allowed me to explore new horizons, face challenges head-on, and develop a
stronger sense of self-confidence. I embraced the unknown, letting go of self-doubt and
embracing the possibilities that lay beyond my comfort zone.
In conclusion, my OJT journey in Laoag was a transformative experience that expanded
my horizons and nurtured personal and professional growth. It challenged me physically,
mentally, and emotionally, pushing me to adapt, persevere, and embrace change. The
sweltering weather and the office culture shock served as reminders of the hurdles I overcame
and the lessons I learned. Effective communication emerged as the cornerstone of my
internship experience, empowering me to connect with others, contribute to a collaborative
work environment, and cultivate lifelong skills. As I reflect on this chapter in my life, I am
grateful for the opportunities and growth it brought me, and I eagerly look forward to applying
these invaluable lessons in my future endeavors, armed with adaptability, resilience, and the
power of effective communication.

OBSERVATION, ISSUES, AND PROBLEMS ENCOUNTERED
Upon entering the office, my attention was immediately drawn to the impeccable
cleanliness, formal atmosphere, and professional demeanor exhibited by the staff. Their
commitment to maintaining an organized and pristine workplace was evident. Moreover, the
overwhelming generosity and kindness displayed by nearly every employee quickly dispelled
any initial anxieties I had, making me feel welcomed and at ease.
During my tenure, I did encounter one aspect that left me feeling somewhat uneasy. It
became apparent that there was a clear division in relationships between the staff on the second
floor and those on the ground floor. Although I couldn't ascertain the exact reasons behind this
separation, it was evident that each group had established their own personal space and
interactions between the floors were limited. Respecting their boundaries, I refrained from
delving further into the matter, understanding that personal relationships can develop
differently within different workplace dynamics.
As I delved deeper into my internship, I faced certain challenges within the office
environment. Notably, the office building itself was insufficient in size to comfortably
accommodate the growing number of clients and employees. The limited space created a sense
of congestion, particularly during peak hours, hindering smooth movement and efficient
workflow. The constraints imposed by the cramped conditions served as a constant reminder
of the pressing need for a more spacious and accommodating workplace.
Another issue that caught my attention was the flooring on the second floor, specifically
in the conference room, which consisted solely of wood. This choice of flooring material posed
potential risks when large numbers of people gathered in the room. The instability of the
wooden flooring raised safety concerns, as it could lead to accidents if not properly maintained.
It became evident that a more secure and sturdy flooring solution should be considered to
ensure the well-being of both employees and clients.
In addition to the physical infrastructure, I also observed limitations in the office's
technological systems. The Windows operating system processors were notably sluggish,
impeding the smooth processing of documents and causing delays in daily tasks. Upgrading to
a more advanced version of Windows 10 or exploring alternative hardware options could
significantly enhance efficiency and productivity. Furthermore, the office's reliance on
OpenOffice, instead of having a Microsoft Office subscription, presented certain challenges.
While OpenOffice served its purpose, it offered limited functionalities and features, posing
difficulties, particularly for newcomers like myself who were accustomed to the commonly
used features and interfaces of Microsoft Office.
Despite these challenges, the office environment remained functional, with the
dedicated staff showcasing professionalism and the ability to navigate these limitations to
deliver quality service to their clients. It also provided me with valuable insights into
organizational adaptability and the importance of continually striving for improvement in daily
operations.
My time in the office exposed me to both the positive aspects and challenges within
their work environment. The staff's commitment to cleanliness, professionalism, and kindness

made a lasting impression. However, the issues related to limited space, unstable flooring, slow
computer systems, and software limitations underscored areas that could benefit from
improvement. Addressing these challenges would enhance operational efficiency, promote a
safer work environment, and align the office with current technology standards. Through my
internship, I gained valuable insights into office dynamics and the significance of continuous
improvement for a more productive and conducive work environment.

RECOMMENDATIONS
Filing employer records with their respective municipalities, while seemingly

straightforward, can prove to be a time-consuming task. Recognizing the need for greater
efficiency in this process, several innovative measures can be implemented to optimize the
workflow and enhance the overall experience.
One highly effective solution that can be employed is the utilization of colored paper
specifically assigned to each municipality for printing employer names. By incorporating this
approach, individuals tasked with filing records can immediately discern the correct
municipality by simply glancing at the color-coded paper. This visual cue significantly
expedites the process, eliminating the need for time-consuming searches and ensuring that the
records are promptly and accurately filed in their designated locations.
While many municipalities have labels on the front of their drawers, it has become
apparent that these labels alone are insufficient in maximizing efficiency. To further streamline
the filing process, an additional layer of organization can be introduced by labeling the drawers
with starting letters, such as "A-K" and "L-Z." This additional categorization provides a clear
and intuitive system for retrieving records based on the employer's name, minimizing the time
and effort required to locate specific files.
To optimize convenience and reduce waiting times, municipalities should consider
making downloadable forms available online. By offering easily accessible and printable forms
on their official websites, clients can complete the necessary paperwork in advance from the
comfort of their own homes. This proactive approach empowers individuals to arrive at the
physical office fully prepared, saving them significant amounts of time that would otherwise
be spent waiting in long queues.
The implementation of an online form system offers numerous advantages beyond
convenience. By allowing clients to complete forms digitally, the likelihood of errors and
omissions is reduced. Individuals can carefully review the information they have provided and
make any necessary amendments before submitting the forms. This not only streamlines the
filing process but also minimizes the need for subsequent revisions or additional visits to the
office, resulting in a more efficient and error-free experience for both the clients and the
municipality staff.
Moreover, the introduction of downloadable forms aligns with modern practices aimed
at promoting sustainability and reducing paper waste. Clients can choose to print only the forms
they require, eliminating the need for physical copies to be provided at the office. This
environmentally conscious approach demonstrates the municipality's commitment to reducing
its ecological footprint while also embracing technological advancements that contribute to a
more sustainable future.
In conjunction with online form downloads, municipalities should establish user-
friendly online platforms that offer comprehensive guidance and support to clients. These
platforms can provide step-by-step instructions on the filing process, highlight common errors
to avoid, and address frequently asked questions. By proactively providing clients with the

necessary resources and information, municipalities empower individuals to navigate the

system more effectively, reducing confusion, frustration, and potential errors.
The implementation of measures such as printing employer names on colored paper,
labeling drawers with starting letters, and offering downloadable forms online significantly
enhances the efficiency, convenience, and sustainability of the employer record filing process.
These improvements not only streamline operations but also empower clients, reduce waiting
times, minimize errors, and contribute to a more environmentally friendly approach. By
embracing these innovative solutions, municipalities can transform the filing experience into a
seamless and user-centric process that meets the needs of both clients and staff, ultimately
establishing a benchmark for efficiency and effectiveness in administrative procedures.

APPENDICES

APPENDIX A
ENDORSEMENT LETTER

APPENDIX B
LIABILITY WAIVER

APPENDIX C
MEDICAL CERTIFICATE

APPENDIX D
VACCINE CARD

APPENDIX E
RESUME

APPENDIX F
DTR FOR THE MONTH OF FEBRUARY

APPENDIX G
DTR FOR THE MONTH OF MARH

APPENDIX H
DTR FOR THE MONTH OF APRIL

APPENDIX I
DTR FOR THE MONTH OF MAY

APPENDIX J
EVALUATION SHEET

APPENDIX K
CERTIFICATE OF COMPLETION

APPENDIX L
AWARD



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CAGAYAN STATE UNIVERISTY – SANCHEZ MIRA CAMPUS

COLLEGE OF INFORMATION & COMPUTING SCIENCES

IT 421: On-the-Job Training Page 1 of 91

TITLE PAGE _____________________________________________________________ 1

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Completing this journal fills me with immense gratitude as I take a moment to

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With deepest gratitude,

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To my Professors and Instructors and CICS Family,

To the students who will soon conduct their OJT as well,

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To the SSS Laoag Branch Staff,

To my uncle in Nalbo, Laoag City, Ilocos Norte,

With deepest appreciation,

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Introduced in 2009, CHED Memorandum Order 23 serves as a framework for the

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Information technology is building communications networks for a company, safeguarding

Specific Objectives for:

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Host Training Establishment (HTE)

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ASSIGNED HOST TRAINING ESTABLISHMENT

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Student Trainee: Jhon Loyd Sabal

Daily Work Activities: Week 1

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Narrative Report of Weeek 1

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Daily Work Activities: Week 2

Monday 02/20/23  Answered a telephone call from a client 8

JAN MARIE P. CASABAY

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Narrative Report of Weeek 2

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 Experienced personal growth through the challenges and learning opportunities

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Payroll audit of a certain company. Verifying employers' last payments.

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Daily Work Activities: Week 3

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Narrative Report of Week 3

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Lots of revisions. I came up with two versions of the

I am still doing payrolls in between the

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Daily Work Activities: Week 4

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Narrative Report of Week 4

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Daily Work Activities: Week 5

Day Date Accomplishment No. of Working

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