Predictive Front Revised

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New Voice Search Script

Hey (owners name/company name), my name is (your name) with the Voice Activation
Dept, we noticed your business isn’t displaying on Amazon Alexa, or Apple Siri, we need to
verify the business information & you should be all set, OK?!
Are you the owner of the company by any chance? Great. Can I get your first name just so
I can properly address you? Perfect.

Apple Siri, Amazon Alexa, Samsung Bixby, & Microsoft Cortana, Google Assistant, these
are Voice Platforms which now account for 70% of any search done for a service in North
America, our system shows that your business never applied to be on the 5 platforms, ok?
So when a customer says a service you do, or the name of your business, your company
is not display, so I just have a few questions to ask you to see if you qualify and then I will tell you
how it will drive customers to you in real time.

(DO NOT PAUSE)

To get you started


I want to verify your company name as ____________, Correct?
Is your Zip Code _________, correct?
The Number we are speaking on is the best one for customers to contact you on correct?
& you are the owner of the business, correct?
& The best name to address you by is, _______, Correct?

CLICK TRANSFER BUTTON SUBMIT CRM CLICK TRANSFER BUTTON SUBMIT CRM
CLICK TRANSFER BUTTON SUBMIT CRM CLICK TRANSFER BUTTON SUBMIT CRM

So it looks like your application was pre-approved, awesome! The last thing we have to do
is assign you keywords, I’ll introduce you the moment they are on the line.

WHEN THE CLOSER SAYS HELLO INTRODUCE THE CALL


Hey ________, I have (CUSTOMERS FIRST NAME) on the line, can you take it from here?

Have a great day!

LEAVE 3 WAY DISPO AS XFER


REBUTTALS
WHAT IS THIS ABOUT

This is about registering your business on the 5 major voice platforms,


Alexa, Google, Siri, Cortana, & Bixby, currently when customers are
searching in your area for (BUSINESS NAME) it is not displaying
(BACK TO SCRIPT)

I AM ALREADY ON GOOGLE!

You are on Google, unoptimized, and to be honest, only 30% of


searches online are done via Google Search, majority of searches are
done via Apple Siri and Amazon Alexa, which now account for 70% of
the searches done in your state.(BACK TO SCRIPT)

REMOVE ME FROM LIST!

I can always remove you but it will not fix the problem you are having, I
just need 2 minutes of your time and we will get this figured out for you,
(BACK TO SCRIPT)

WHERE DID YOU GET MY NUMBER?

A call is generated when a customer does a voice search for your


business and you did not display for it, this call is to get your registered
so your customers can find you! (BACK TO SCRIPT)

WHY ARE YOU CALLING ME FROM MY AREA CODE?

Simple it is too ensure you are not being charged any long distance
fees, so we ping the closest cell tower to you, (BACK TO SCRIPT)
THE OWNERS NOT AVAILABLE / I AM THE MANAGER!?

I understand, we do need the owners authority to make a decision like


this due to Alexa, Apple, & Googles terms and conditions, is the owner
not available for 2 minutes so we can get this handled?
(BACK TO SCRIPT IF OWNER GETS ON LINE)

I AM NOT INTERESTED!?

I understand, however that is most peoples 1st reaction, I assure you if


you give me a few moments of your time you will get approved and can
decide then if you are still not interested, fair enough?
(IF THEY SAY YES CONTINUE SCRIPT)

WHAT IS VOICE SEARCH?

Voice Search is the front runner is all searches done in the world, you
may not use it, but at the end of the day it doesn’t matter where a
customer found you, all that matters is it’s a customer, right?
(BACK TO SCRIPT)

I DO NOT HAVE TIME!

I understand, the good news is this won’t take very long, we are pretty
much almost done then you are all set. (BACK TO SCRIPT)

HOW MUCH DOES THIS COST?

I am completely unaware if there is a cost now, the way the process


works is I enter your information & it generates based on Area &
Industry. If there is a cost you can always decline, (BACK TO SCRIPT)

ARE YOU GOOGLE?

No, we work parallel to these companies to assist small and medium


size business to get you registered on Voice Search Platforms.
(Continue with the script)
MORE BUISNESS THEN WE CAN HANDLE

That's a great problem to have, but this isn't necessarily about you
gaining additional business. This is more to ensure that your existing
customers are coming into contact with the correct information when
searching for the name of your company. (Continue with the script)

USING SOMEONE ELSE

Not a problem, I would assume a company of your size would be


working with another firm or have a solution in place. Our records
wouldn’t be showing that this is a problem if someone else was
handling it. (BACK TO SCRIPT)

SEND ME AN EMAIL

Not a problem, the best email for you is _______________, Correct?


When I transfer you over to the specialist, they will prepare a what to
expect document for you. (BACK TO SCRIPT)

THIS IS A SCAM!

With all due respect, just because you did not know the process to get
approved does not mean this is a scam, it just means your business is
18 months behind the eight ball…..(BACK TO SCRIPT)

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