Scribd Logo
Upload

Welcome to Scribd!

  • 2K views

    D253 Task 1 Results

    Uploaded by

    lavanyankulal

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    D253 Task 1 Results

    Uploaded by

    lavanyankulal
    2K views1 page

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views1 page

    D253 Task 1 Results

    Uploaded by

    lavanyankulal

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 1

    A.

    Complete the VIA Character Strengths Survey using the "VIA Character Strengths Survey" web link and
    use the results of the survey to complete the following:

    Note: Remember that this VIA Character Strengths Survey is not a test but rather a feedback tool. There is
    no wrong answer, so respond genuinely. If you download a copy of your survey results, you will receive a
    list of 24 items in order of your personal strengths, with the first five being your signature strengths and
    the last five being your lesser strengths. Refer to the attached "D253 VIA Character Strength Survey
    Instructions" supporting document for additional information on accessing the survey.

    1. Describe an experience in which you used one of your five signature strengths (i.e., the first five) from
    the survey results to overcome a challenge. Fairness, Forgiveness, Appreciation of Beauty &
    Excellence, Honesty and Love

    Note: Consider experiences from a school, volunteer, personal, or professional setting.

    a. Explain how you could apply the strength identified in part A1 as a values-based leader in your new
    position as the customer service manager from the scenario.

    2. Describe an experience in which being stronger in one of your five lesser strengths (i.e., the last five)
    from the survey results could have positively influenced the outcome Prudence,
    Zest, Perseverance, Spirituality and Self- Regulation
    Note: Consider experiences from a school, volunteer, personal, or professional setting.

    a. Explain how improving the lesser strength identified in part A2 will help accelerate your values-
    based leadership abilities in your new position as the customer service manager.
    b. List three actions you can take to grow in the area identified in part A2.

    B. To set the tone for your new team, explain to them who you are as a values-based leader by doing the
    following:
    1. List your top three values as a values-based leader from the "List of Values" web link.
    Forgiveness, Respect and Generosity
    Note: When listing your top three values, consider those values you hold most important.
    Respect
    a. Explain how you will demonstrate each of the values listed in part B1 to serve both the team and the
    organization in the scenario.

    C. Based on your understanding of who you are as a leader after completing parts A and B, do the following:
    1. Discuss one leadership challenge relevant to ethics and values that you could face as the new customer
    service manager regarding selecting and announcing the new team lead.

    Note: Consider your purpose as a new leader, ethical principles, relevant stakeholders, your
    expectations and point of view, and any assumptions you have made.

    2. Discuss how you, as the customer service manager, would use one of your top three values from part
    B1 and one of the company’s values in a conversation about the hiring decision with the person who
    was not selected as the team lead.

    Note: Consider values, ethical responsibility, and personal and professional consequences.

    You might also like