When manager marketing is communicating with the manager production, it is

called:
Upward communication►
Downward communication►
Lateral communication►
Vertical communication►

Question # 1 of 20 ( Start time: 08:34:52 PM ) Total Marks: 1

Which of the following is ‘NOT’ one of the most common reasons people join
groups?
Select correct option:

Security

Status

Equity (correct)

Power

Question # 2 of 20 ( Start time: 08:35:37 PM ) Total Marks: 1

Workers in Pakistan are entitled to receive pension, medical facilities and gratuity
come under:
Select correct option:

Human Rights
Moral Rights
Legal Rights (correct)
Personal Rights

Quiz Start Time: 08:34 PM Time Left 89

sec(s)

Question # 3 of 20 ( Start time: 08:36:12 PM ) Total Marks: 1

Which path-goal leadership style leads to greater satisfaction when tasks are
ambiguous or stressful?
Select correct option:

Directive (correct)
Supportive

Participative

Reactive
Directive leadership leads to greater satisfaction when tasks are ambiguous or
stressful than when they are highly structured and well laid out.

Question # 4 of 20 ( Start time: 08:37:26 PM ) Total Marks: 1

Imran is the head of a group at an advertising agency working with artists and
designers to come up with effective branding of new products. Why is it
particularly important for him to keep his team happy?
Select correct option:

People are more conscientious when they are in a good mood

People are more efficient when they are in a good mood
People are more productive when they are in a good mood (correct)
People are more creative when they are in a good mood

Question # 5 of 20 ( Start time: 08:38:29 PM ) Total Marks: 1

Mohsin has already presented two excellent reports. The report he has just
presented is clearly not as good as the first two reports, yet he is given the same
high grade as before. What shortcut has been used in this case?
Select correct option:

The contrast effect

The halo effect

Stereotyping

Projection (correct) not confirm

Question # 6 of 20 ( Start time: 08:39:14 PM ) Total Marks: 1

When a bank robber points a gun at a bank employee, his base of power is:
Select correct option:

Coercive (correct)

Punitive

Positional

Authoritative

Question # 7 of 20 ( Start time: 08:40:00 PM ) Total Marks: 1

ABC Company created task force containing employees from across
departments for completion of an important project. It is an example of:
Select correct option:
Virtual Teams
Self-Managed Work Team
Cross-Functional Team (correct)
Problem-Solving Team

Question # 8 of 20 ( Start time: 08:40:37 PM ) Total Marks: 1

Determining how tasks are to be grouped is part of which management function?
Select correct option:

Planning
Leading
Controlling
Organizing (correct)

http://www.sayeconomy.com/functions-of-management-in-business-organizations/
Managers are also responsible for arranging work to accomplish the organization’s goals. We call this function organizing.
When managers organize, they determine what tasks are to be done, who is to do them, how the tasks are to be grouped,
who reports to whom, and where decisions are to be made.

Question # 9 of 20 ( Start time: 08:41:44 PM ) Total Marks: 1

What are the three classes of factors that influence perception?
Select correct option:

Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation
(correct)
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values

Question # 10 of 20 ( Start time: 08:42:35 PM ) Total Marks: 1

Which one of the following is NOT included in the 4-Ps of Continuous
Improvement:
Select correct option:

Product
Place (correct)
People
Processes

Question # 11 of 20 ( Start time: 08:43:20 PM ) Total Marks: 1

The primary change agents in an organization are:
Select correct option:

Employees
Managers (correct)
Leaders
Stakeholders

Managers are the primary change agents in most organizations.

Question # 12 of 20 ( Start time: 08:44:15 PM ) Total Marks: 1

Equity theory was developed by:
Select correct option:

McClelland
Abraham Maslow
Clay Alderfer
J. Stacy Adams (correct)

Question # 13 of 20 ( Start time: 08:45:19 PM ) Total Marks: 1

_______________ creates problem for employees when their job requires to
display emotions incompatible with their actual feelings
Select correct option:

Depression
Emotional Labor (correct)
Stress
Anxiety

Ref: Emotional labor creates dilemmas for employees when their job requires
them to exhibit emotions incongruous with their actual feelings

Question # 14 of 20 ( Start time: 08:46:05 PM ) Total Marks: 1

If a person responds the same way over time, attribution theory states that the
behavior shows:
Select correct option:

Distinctiveness
Consensus

Consistency (correct)

Continuity

Consistency: Responds in the same way over time.

Question # 15 of 20 ( Start time: 08:46:37 PM ) Total Marks: 1

Which of the following is NOT a key component of emotional intelligence?
Select correct option:

Self-awareness
Self-management
Commitment (correct)
Empathy

Question # 16 of 20 ( Start time: 08:47:07 PM ) Total Marks: 1

The Fiedler model proposes:
Select correct option:

Changing the leader

Changing the situation (correct)

Matching leaders and situations

Changing the employees

Question # 17 of 20 ( Start time: 08:47:54 PM ) Total Marks: 1

An organization has started sending its people to training to help them develop
more effective leadership styles. The organization is actually in supporting which
of the following?
Select correct option:

Trait theories (correct) not confirm

Behavioral theories
Fiedler’s contingency model
The reflection effect

Question # 18 of 20 ( Start time: 08:48:49 PM ) Total Marks: 1

Which of the following would not be considered an organization?
Select correct option:

Hospital
Charity centers
Red cross
Dairy farmers in Punjab (correct)

Question # 19 of 20 ( Start time: 08:49:44 PM ) Total Marks: 1

Mr.Muneeb is responsible for corrective actions when his organization faces
important and unexpected disturbance. What management role is he playing?
Select correct option:

Negotiator
Disturbance handler (correct)
Resource Allocator
Dissemenator
Question # 20 of 20 ( Start time: 08:50:31 PM ) Total Marks: 1
Self-managed teams are typically comprised of how many members?
Select correct option:

2-5
5-10

10-15 (correct)

Over 100

c) 10-15 (Page No. 88)

Quiz Start Time: 08:54 PM Time Left 89

sec(s)

Question # 1 of 20 ( Start time: 08:54:21 PM ) Total Marks: 1

The degree to which a person identifies with a job, actively participates in it, and
considers performance important to self-worth is known as ________:
Select correct option:

Job Satisfaction
Job Enrichment
Job Specification
Job Involvement (correct)

Ref: Job involvement

• A workable definition: the measure of the degree to which a person identifies
psychologically with his/her job and considers his/her perceived performance
level
important to self-worth.

Question # 2 of 20 ( Start time: 08:55:33 PM ) Total Marks: 1

Sabohi has a job which pays an excellent salary. She has a good relationship
with her peers and her supervisors. She also likes the fact that the company
policy fits well with what she personally believes, and that she has received
considerable recognition for her achievements at the company. Which of these
factors is 'MOST likely' responsible for the fact that Sabohi loves her job?
Select correct option:

High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for her achievements (correct)
 Question # 3 of 20 ( Start time: 08:56:26 PM ) Total Marks: 1
Mr.Nasir usually achieves high goals and perform well in difficult tasks because
he believes in his abilities. It shows which of the following personality
characteristic of Mr. Nasir in organization?
Select correct option:

Self Efficacy ( Correct )

Locus of Control
Self Monitoring
Self Esteem

Individuals with high

self-esteem believe in their abilities and tend to set higher goals and perform more difficult tasks

Question # 4 of 20 ( Start time: 08:57:29 PM ) Total Marks: 1

Which of the following is NOT consistent with rational decision-making?
Select correct option:

Consistency

Value-maximizing

Restraints (correct)

Ranking of criteria

Question # 5 of 20 ( Start time: 08:58:18 PM ) Total Marks: 1

The belief that “violence is wrong” is an evaluative statement. Such an opinion
constitutes which of the following component of an attitude?
Select correct option:

Cognitive (correct)
Affective
Behavioral
Reflective

Question # 6 of 20 ( Start time: 08:59:17 PM ) Total Marks: 1

Which of the following statements is NOT true about the difference between men
and women when it comes to emotional reactions?
Select correct option:

Women show greater emotional expression

Men express emotions more intensely (correct)
Women express emotions more intensely
Men express anger more frequently

Question # 7 of 20 ( Start time: 09:00:15 PM ) Total Marks: 1

The theory which attempts to determine whether an individual's behavior is
internally or externally caused is called:
Select correct option:

Attribution Theory (correct)

Contingency Theory
Expectancy Theory
Path-Goal Theory

Page 48
kamran.kaaami.hero2008: Attribution theory suggests that when we observe an
individual’s behavior, we attempt to determine whether it was internally or
externally caused.

Question # 8 of 20 ( Start time: 09:01:04 PM ) Total Marks: 1

Which of the following types of networks is most likely to promote accuracy?
Select correct option:

Chain

Direct

Wheel (correct)

All-channel

Page 100

Quiz Start Time: 08:54 PM Time Left 89

sec(s)

Question # 9 of 20 ( Start time: 09:02:11 PM ) Total Marks: 1

Mr. Ahmed is influenced by Mr. Ali because he is attractive and has desirable
resources or personal characteristics. Which of the following sources of power is
exhibited by Mr. Ali?
Select correct option:

Legitimate power
Coercive power
Reward power
Referent power (correct)
Is an extension of referent power stemming from an individual’s personality and interpersonal
style.
Page 114
Question # 10 of 20 ( Start time: 09:02:50 PM ) Total Marks: 1
All of the following are true about learning EXCEPT that it :
Select correct option:

Can have a very short duration

Requires a change in behavior
Requires some form of experience (correct) think so
Affects aptitude

Question # 11 of 20 ( Start time: 09:03:47 PM ) Total Marks: 1

The degree, to which a person identifies with his or her job, actively participates
in it, and considers his or her performance as being important to self-worth
is ________.
Select correct option:

Job satisfaction
Job involvement (correct)
Job stability

Job enrichment

Job involvement
• A workable definition: the measure of the degree to which a person identifies
psychologically with his/her job and considers his/her perceived performance
level
important to self-worth

Question # 12 of 20 ( Start time: 09:04:33 PM ) Total Marks: 1

Which of the following is NOT one of the stages of Group Development:
Select correct option:

Storming
Forming
Meeting (correct)
Performing

Question # 13 of 20 ( Start time: 09:04:58 PM ) Total Marks: 1

As a manager, one of Ali’s duties is to present awards to outstanding employees
within his department. Which Mintzberg managerial role is Ali performing, when
he does this?
Select correct option:

Leadership role
Monitor role
Figurehead role (correct)
Spokesperson role

Question # 14 of 20 ( Start time: 09:05:36 PM ) Total Marks: 1

While managing political behaviors in organization, the manager requires
discouraging:
Select correct option:

Negotiation

Relationships

Self interest (correct)

Dialogue

Question # 15 of 20 ( Start time: 09:06:18 PM ) Total Marks: 1

Mr.Adnan is an effective and good manager because he has the ability to handle
emotions of employees .Which element of Emotional intelligence is Mr.Adnan
equipped with?
Select correct option:

Social Skill
Empathy
Self Motivation
Self Management

Social skills. The ability to

handle the emotions of others

Question # 16 of 20 ( Start time: 09:07:31 PM ) Total Marks: 1

ABC Company created task force containing employees from across
departments for completion of an important project. It is an example of:
Select correct option:

Virtual Teams
Self-Managed Work Team
Cross-Functional Team (correct)
Problem-Solving Team

Question # 17 of 20 ( Start time: 09:07:55 PM ) Total Marks: 1

Ali believes that he received an appropriate salary increase this year but he does
not believe that the company’s methods for determining salary increases were
fair. He believes that there is a problem with the firm’s ___ justice.
Select correct option:

Interpersonal justice
Distributive justice
Equity justice
Procedural justice (correct)

Question # 18 of 20 ( Start time: 09:08:47 PM ) Total Marks: 1

Sana is an honest and straightforward person. She believes her employees are
all similarly honest and straightforward, ignoring signs that they may be
manipulating her. What perceptual shortcut is Sana most likely using?
Select correct option:

Contrast effect

Halo effect
Stereotyping
Projection (correct)
Projection
– Attributing one’s own characteristics to other people

Question # 19 of 20 ( Start time: 09:09:48 PM ) Total Marks: 1

Analyzing relationships, determining causes and effects, and basing conclusions
on scientific evidence all constitute aspects of _____________study.
Select correct option:

Organizational
Intuitive
Theoretical
Systematic (correct)

Question # 20 of 20 ( Start time: 09:10:49 PM ) Total Marks: 1

ALL of the following are perception shortcuts EXCEPT:
Select correct option:

Projection
Stereotyping
Consensus (correct)
Halo effect

Quiz Start Time: 09:16 PM Time Left 88

sec(s)

Question # 1 of 20 ( Start time: 09:16:20 PM ) Total Marks: 1

The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:

Attribute it to interpretation
Attribute it to internal causes (correct)

Attribute it to consensus

Attribute it to external causes

Consistency in a person’s actions. Does the person respond the same way over
time? The more consistent the behavior, the more the observer is inclined to
attribute it to internal causes

Question # 2 of 20 ( Start time: 09:17:12 PM ) Total Marks: 1

Sana is an honest and straightforward person. She believes her employees are
all similarly honest and straightforward, ignoring signs that they may be
manipulating her. What perceptual shortcut is Sana most likely using?
Select correct option:

Contrast effect

Halo effect
Stereotyping
Projection (correct)

Quiz Start Time: 09:16 PM Time Left 88

sec(s)

Question # 3 of 20 ( Start time: 09:17:49 PM ) Total Marks: 1

The employee writes a complaint letter to his manager. Putting his thoughts onto
paper is an example of:
Select correct option:

Encoding (correct)

Messaging

Channeling

Cryptography

Question # 4 of 20 ( Start time: 09:18:24 PM ) Total Marks: 1

According to the path-goal theory, which of the following leadership style have
the least amount of participation by subordinates?
Select correct option:

Directive leadership (correct)

Supportive leadership

Participative leadership

Achievement-oriented leadership

• Lets employees know what is expected of them, schedules work to be done,

and gives specific guidance as to how to accomplish tasks.

Question # 5 of 20 ( Start time: 09:19:47 PM ) Total Marks: 1

Which of the following leadership is based on leaders’ shifting the values, beliefs
and needs of their followers?
Select correct option:

Charismatic leadership

Transactional leadership

Transformational leadership (correct)

Visionary leadership

Question # 6 of 20 ( Start time: 09:20:32 PM ) Total Marks: 1

The application of negative consequences or the withdrawal of positive
consequences to reduce the likelihood of repeation of that same behavior is
known as:
Select correct option:

Punishment (correct)
Negative Reinforcement
Positive Reinforcement
Rewards

kamran.kaaami.hero2008: Punishment
• The administration of negative consequences or the withdrawal of positive
consequences to reduce the likelihood of repeating the behavior in similar
settings

Question # 7 of 20 ( Start time: 09:21:36 PM ) Total Marks: 1

Which of the following statements is true?
Select correct option:

Older employees have lower rates of avoidable absence than younger workers
(correct)
Older employees are more likely to quit their job than younger workers
Older employees are perceived to be more flexible than younger workers
Older employees generally have lower productivity than younger workers

Ref: In general, older employees have lower rates of avoidable absence.

However, they have higher rates of unavoidable absence, probably due to their
poorer health associated with aging and longer recovery periods when injured

Question # 8 of 20 ( Start time: 09:22:21 PM ) Total Marks: 1

The CEO of an engineering firm noticed a great deal of difference between the
styles of the various department directors. He noticed that some are more
charismatic and enthusiastic than others. In identifying this difference, he is
looking at the directors’ ____________
Select correct option:

Behaviors

Traits

Personalities (correct)

Attitudes

kamran.kaaami.hero2008: on personal qualities and characteristics such as

charismatic, enthusiastic, and courageous.

Question # 9 of 20 ( Start time: 09:23:50 PM ) Total Marks: 1

Ahmed is responsible to transmit information to outsiders on organization’s plans,
policies, actions and results. Which managerial role is he playing in
organization?
Select correct option:

Disseminator
Spokesperson (correct)
Representative
Figurehead
Spokesperson—represent the organization to outsiders

Question # 10 of 20 ( Start time: 09:25:14 PM ) Total Marks: 1

What is the relationship between what one perceives and objective reality?
Select correct option:

They are the same

They cannot be the same
They are rarely if ever the same
They can be substantially different (correct)

Question # 11 of 20 ( Start time: 09:26:40 PM ) Total Marks: 1

Which of the following statement is TRUE about Type B individuals?
Select correct option:

They are extremely competitive.

They have a sense of urgency,impatient and hostile.
They are fast workers and prefer quantity over quality
They are more relax and easy going. (correct)

Question # 12 of 20 ( Start time: 09:27:30 PM ) Total Marks: 1

A management function of a manager in which he/she maintains a network of
outside contacts who provides favors and information is:
Select correct option:

Monitor
Leader
Liaison (correct)
Entrepreneur

Liaison—contact outsiders who provide the manager with information. These

may be individuals or groups inside or outside the organization

Question # 13 of 20 ( Start time: 09:28:14 PM ) Total Marks: 1

Which of the following network structure requires high emergence of leadership?
Select correct option:

Wheel (correct)
Chain
All-channel
Diverse

Question # 14 of 20 ( Start time: 09:29:09 PM ) Total Marks: 1

Robert Katz identified three essential skills that managers need to have in order
to reach their goals. What are these skills?
Select correct option:

Technical, decisional and interpersonal

Technical, human, and conceptual (correct)
Interpersonal, informational and decisional
Conceptual, communication and networking

kamran.kaaami.hero2008: page 9
Question # 15 of 20 ( Start time: 09:30:02 PM ) Total Marks: 1
Which path-goal leadership style leads to greater satisfaction when tasks are
ambiguous or stressful?
Select correct option:

Directive (correct)
Supportive

Participative

Reactive
kamran.kaaami.hero2008: Directive leadership leads to greater satisfaction
when tasks are ambiguous or stressful than when they are highly structured and
well laid out.
• Supportive leadership results in high employee performance

Quiz Start Time: 09:16 PM Time Left 88

sec(s)

Question # 16 of 20 ( Start time: 09:30:48 PM ) Total Marks: 1

A national culture characteristic describing the extend to which a society feels
threatened by uncertain and ambiguous situation and tries to avoid them is
called________________
Select correct option:

Short Term Orientation

Long Term Orientation
Uncertainty Avoidance (correct)
Performance Orientation

Uncertainty avoidance:
• The degree to which people in a country prefer structured over unstructured situations.

Question # 17 of 20 ( Start time: 09:32:20 PM ) Total Marks: 1

What sort of actions is most likely to be attributed to external causes?
Select correct option:

Actions that have high distinctiveness, high consensus and high consistency
Actions that have high distinctiveness, high consensus and low consistency
Actions that have high distinctiveness, low consensus and low consistency
(correct) not confirm but seems so
Actions that have low distinctiveness, low consistency and high consensus

Question # 18 of 20 ( Start time: 09:33:53 PM ) Total Marks: 1

Which of the following is NOT true of charismatic leaders?
Select correct option:

They have behavior that is unconventional (correct)

They are willing to take high personal risk

They have a vision and the ability to articulate the vision

They show consistency with their followers’ behaviors

Question # 19 of 20 ( Start time: 09:34:56 PM ) Total Marks: 1

Which of the following statements best characterizes self-managed teams?
Select correct option:

Their team members often have low levels of job satisfaction

Their team members prefer to work alone (correct)

Their productivity is generally low

They perform poorly during times of employee layoffs

Question # 20 of 20 ( Start time: 09:36:04 PM ) Total Marks: 1

Which of the following tactics involves an individual in the decision-making
process?
Select correct option:

Ingratiation (correct)

Exchange

Pressure

Inspirational appeals

me: Question # 3 of 20 ( Start time: 09:38:24 PM ) Total Marks: 1

What trait does a decision maker need to have if they are to fully appraise a
problem and even see problems that others are not aware of?
Select correct option:

Creativity
Conceptual style

Intuition (correct)
Individuality

Difficulty in expressing emotions by an individual and understanding other's

emotions is termed as:
Select correct option:

Anemia
Thalassemia
Alexithymia (correct)
Myopia

Some people have difficulty

in expressing their emotions
and understanding the
emotions of others.
Psychologists call this
alexithymia

Positive Mood includes all the following feelings EXCEPT:

Select correct option:

Excitement
Enthusiasm
Hostility (correct)
Overjoy

Question # 6 of 20 ( Start time: 09:42:39 PM ) Total Marks: 1

Miss Manaal, HR Executive of XYZ company, rejected all those candidates who
graduated from ABC University. It is an example of:
Select correct option:

Projection
Selective Perception
Stereotyping (correct)
Halo effect

kamran.kaaami.hero2008: 3rd
Stereotyping—judging someone on the basis of our perception of the group to
which
he or she belongs

Question # 7 of 20 ( Start time: 09:43:44 PM ) Total Marks: 1

What term is used for the extent to which an individual displays different
behaviors in different situations?
Select correct option:

Continuity

Integrity
Stability
Distinctiveness (correct)

kamran.kaaami.hero2008: Distinctiveness: shows different behaviors in

different situations

me: Question # 8 of 20 ( Start time: 09:44:53 PM ) Total Marks: 1

The tendency to be sociable,outspoken and friendly is known as
Select correct option:

Openness to Experience
Self Monitoring
Extroversion (correct)
Introversion

kamran.kaaami.hero2008: 1. Extroversion
Refers to the tendency to be sociable, friendly, and expressive

Question # 10 of 20 ( Start time: 09:47:01 PM ) Total Marks: 1

What does consensus refer to in attribution theory?
Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly

Different people respond the same way in the same situation (correct)
All people behave precisely the same way in certain situations

Consensus occurs if everyone who is faced with a similar situation responds in

the same way. If consensus is high, you would be expected to give an external
attribution to the employee’s tardiness, whereas if other employees who took the
same route made it to work on time, your conclusion as to causation would be
internal.

me: Which of the following statements is true?

Select correct option:

Older employees have lower rates of avoidable absence than younger

workers (correct)
Older employees are more likely to quit their job than younger workers
Older employees are perceived to be more flexible than younger workers
Older employees generally have lower productivity than younger workers

Ref: In general, older employees have lower rates of avoidable absence.

However, they have higher rates of unavoidable absence, probably due to their
poorer health

Question # 12 of 20 ( Start time: 09:49:47 PM ) Total Marks: 1

The primary change agents in an organization are:
Select correct option:

Employees
Managers (correct)
Leaders
Stakeholders

kamran.kaaami.hero2008: Managers are the primary change agents in most

Managers are the primary change agents in most organizations.

Question # 13 of 20 ( Start time: 09:50:52 PM ) Total Marks: 1

Biological Characteristics included the following EXCEPT:
Select correct option:

Marital Status
Gender
Color (correct)
Age

Which of the following leaders are characterized by self-confidence and

confidence in subordinates, have ideological vision and high expectations from
subordinates?
Select correct option:

Charismatic leaders

Transactional leader

Transformational leader (correct)not confirm

Directive leader

Question # 15 of 20 ( Start time: 09:53:52 PM ) Total Marks: 1

Which of the following leadership behaviors are identified by the path-goal
theory?
Select correct option:

Supportive, employee-oriented, laissez-faire and participative

Achievement-oriented, supportive, humanistic, and directive
Participative, achievement-oriented, directive, and supportive
Directive, participative, supportive, and laissez-faire (correct)
kamran.kaaami.hero2008: in (directive, supportive, participative, or
achievement-oriented)
kamran.kaaami.hero2008: page 108

Which of the following statements best characterizes self-managed teams?

Select correct option:

Their team members often have low levels of job satisfaction

Their team members prefer to work alone (correct)

Their productivity is generally low

They perform poorly during times of employee layoffs

Question # 17 of 20 ( Start time: 09:56:32 PM ) Total Marks: 1

Protecting the interests of deprived and less powerful is known as__________
Select correct option:

Obligation
Right
Justice (correct)
Duty

kamran.kaaami.hero2008: Justice
a. Protects the interests of the underrepresented and less powerful

Question # 18 of 20 ( Start time: 09:57:29 PM ) Total Marks: 1

Which of the following is NOT a key component of emotional intelligence?
Select correct option:

Self-awareness
Self-management
Commitment (correct)
Empathy

kamran.kaaami.hero2008: page 41

Question # 19 of 20 ( Start time: 09:59:01 PM ) Total Marks: 1

Which of the following is ‘NOT’ one of the most common reasons people join
groups?
Select correct option:

Security

Status

Equity (correct)

Power

Question # 20 of 20 ( Start time: 10:00:19 PM ) Total Marks: 1

Ahmed believes that men perform better in oral presentations than women. What
shortcut has been used in this case?
Select correct option:

The halo effect

The contrast effect

Projection

Stereotyping (correct)

kamran.kaaami.hero2008: 4
Stereotyping—judging someone on the basis of our perception of the group to which

Question # 1 of 20 ( Start time: 10:21:33 AM ) Total Marks: 1

After which stage of group development the group formed a common set of expectations of
member behaviors?
Select correct option:
Norming (correct)
Storming
Maturation
Forming

q.2 Your company’s director of human resources suggests that the problem with the recruitment
process is not the interviewers, but rather the fact that the interviewers lack a clear understanding
of the traits and skills required for each position. Which type of team would be most likely to
assemble to compile a list of the required skills?
Select correct option:
Virtual team
Self-managed team
Task force (correct)
Problem-solving team
Quiz Start Time: 10:21 AM
Time Left 88
sec(s)
Question # 3 of 20 ( Start time: 10:23:59 AM ) Total Marks: 1
When we rank an individual’s values in order of their ________, we obtain the person’s value
system.
Select correct option:
Intensity
Content
Context (correct)NTO CONFIRM
Social needs

Question # 3 of 20 ( Start time: 10:23:59 AM ) Total Marks: 1

When we rank an individual’s values in order of their ________, we obtain the person’s value
system.
Select correct option:
Intensity
Content
Context
Social needs (correct)

Question # 4 of 20 ( Start time: 10:25:34 AM ) Total Marks: 1

The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:
Attribute it to interpretation
Attribute it to internal causes (correct)
Attribute it to consensus
Attribute it to external causes

Consistency in a person’s actions. Does the person respond the same way over time? The more
consistent the behavior, the more the observer is inclined to attribute it to internal causes

Question # 5 of 20 ( Start time: 10:26:56 AM ) Total Marks: 1

Equity theory was developed by:
Select correct option:
McClelland
Abraham Maslow
Clay Alderfer
J. Stacy Adams (correct)

Question # 6 of 20 ( Start time: 10:27:46 AM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving quality and productivity
must include ___.
Select correct option:
Quality management programs
Customer service improvements
Employee’s participation (correct)
Manufacturing simplification

http://books.google.com.pk/books?id=9-jcsiS8RSoC&pg=PA14&lpg=PA14&dq=Today
%E2%80%99s+managers+understand+that+the+success+of+any+effort+at+improving+
quality+and+productivity+must+include&source=bl&ots=0lyPHFBDrr&sig=fGo_CGGb
6U1hY-
Qm5t8lYQ4uDe8&hl=en&ei=P3wZTaOSE4KurAf30ezGCw&sa=X&oi=book_result&ct
=result&resnum=1&ved=0CBQQ6AEwAA#v=onepage&q=Today%E2%80%99s
%20managers%20understand%20that%20the%20success%20of%20any%20effort%20at
%20improving%20quality%20and%20productivity%20must%20include&f=false

Quiz Start Time: 10:21 AM

Time Left 88
sec(s)
Question # 7 of 20 ( Start time: 10:29:16 AM ) Total Marks: 1
Mr. Rahman discusses job related problems with supervisor and attempts to improve conditions
actively. It is an example of which of the following ways through which employees express
dissatisfaction?
Select correct option:
Neglect
Loyalty
Exit
Voice (correct)

Quiz Start Time: 10:21 AM

Time Left 88
sec(s)
Question # 8 of 20 ( Start time: 10:30:44 AM ) Total Marks: 1
Emotional intelligence appears to be especially relevant in jobs that demand which of the
following?
Select correct option:
Social Interaction (correct)
Commitment
Charisma
Leadership Skills

Quiz Start Time: 10:21 AM

Time Left 90
sec(s)
Question # 9 of 20 ( Start time: 10:31:46 AM ) Total Marks: 1
Which one of the following would be considered a motivator in the two-factor theory?
Select correct option:
Salary
Bonuses
Working conditions
Responsibility (correct)

Quiz Start Time: 10:21 AM

Time Left 88
sec(s)
Question # 10 of 20 ( Start time: 10:33:07 AM ) Total Marks: 1
Job satisfaction is best described as __________.
Select correct option:
A result
A value
An attitude (correct)
A discipline
 me: Two important work attitudes are job satisfaction and organizational commitment. Job
satisfaction is the collection of feelings and beliefs that people have about their organization as a
whole. Work attitudes have three components: an affective component (how a person feels about
a job), a cognitive component (what a person thinks about a job), and a behavioral component
(what a person thinks about how to behave on the job).

Question # 11 of 20 ( Start time: 10:33:54 AM ) Total Marks: 1

Values are important to organizational behavior because they:
Select correct option:
Are considered as an integral part of culture
Help to understand the attitudes and motivation (correct)
Form the supporting foundation for the study of ethics
Allow the study of alignment of organizational policies

Quiz Start Time: 10:21 AM

Time Left 88
sec(s)
Question # 12 of 20 ( Start time: 10:35:21 AM ) Total Marks: 1
Individuals with a high need to achieve prefer all of the following EXCEPT:
Select correct option:
Job situations with personal responsibility
A high degree of risk
Overcoming obstacles (correct) not confirm
Personal empowerment

Question # 13 of 20 ( Start time: 10:36:24 AM ) Total Marks: 1

Psychology’s major contributions to the field of organizational behavior have been primarily at
what level of analysis?
Select correct option:
The level of the group
The level of the individual (correct)
The level of the organization
The level of the culture

Question # 14 of 20 ( Start time: 10:37:05 AM ) Total Marks: 1

What is generally the result of groupthink?
Select correct option:
Higher quality decisions
More risky decisions (correct)
Less critical analysis
Unpopular decisions

Question # 15 of 20 ( Start time: 10:37:38 AM ) Total Marks: 1

When all communication is channeled through one person, which of the following communication
network exists?
Select correct option:
Direct
Chain
Lateral
Wheel (correct)
Question # 16 of 20 ( Start time: 10:38:37 AM ) Total Marks: 1
What are the three classes of factors that influence perception?
Select correct option:
Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation (correct)
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values

Question # 17 of 20 ( Start time: 10:39:19 AM ) Total Marks: 1

The CEO of an engineering firm noticed a great deal of difference between the styles of the
various department directors. He noticed that some are more charismatic and enthusiastic than
others. In identifying this difference, he is looking at the directors’ ______________
Select correct option:
Behaviors
Traits
Personalities (correct)
Attitudes

kamran.kaaami.hero2008: on personal qualities and characteristics such as charismatic,

enthusiastic, and courageous.

Question # 18 of 20 ( Start time: 10:39:56 AM ) Total Marks: 1

Which of the following type of leader is likely to have the most profound effect on his or her
followers?
Select correct option:
Educational
Directive (correct) not sure plz confirm
Transformational
Transactional

me: Leaders at all levels in an

organization help individuals,
groups, and the organization as a
whole achieve their goals and
can thus have profound effects
in organizations.

Question # 19 of 20 ( Start time: 10:41:30 AM ) Total Marks: 1

What are the three primary determinants of behavior that organizational behavior focuses upon?
Select correct option:
Individuals, profit structure, and job satisfaction
Individuals, groups, and job satisfaction
Groups, structure, and profit structure
Individuals, groups, and structure (correct)

OB studies three determinants of behavior in organizations: individuals, groups, and structure

Question # 20 of 20 ( Start time: 10:42:23 AM ) Total Marks: 1

Which of the following is NOT a step involved in rational decision making model
Select correct option:
Selecting the best alternative
Evaluating the alternatives
Evaluating the Problem (correct)
Defining the problem
 me: Define the problem.
2. Identify the decision
criteria.
3. Allocate weights to the
criteria.
4. Develop the alternatives.
5. Evaluate the alternatives.
6. Select the best alternative.

KAMRAN.KAAAMI.HERO2008@GMAIL.COM
LATEST QUIZ 2010
SOLVED BY KAAAMI

Question # 7 of 10 ( Start time: 09:27:48 PM ) Total Marks: 1

What term is used for the extent to which an individual displays different
behaviors in different situations?
Select correct option:

Continuity
Integrity
Stability
Distinctiveness (correct)

shoaib1108: Question # 8 of 10 ( Start time: 09:29:11 PM ) Total Marks:

1
Which of the following is a reason that the study of organizational
behavior is useful?
Select correct option:

Human behavior is not random

Human behavior is not consistent (correct)
Human behavior is rarely predictable
Human behavior is often not sensible

Characteristics such as age, gender and marital status are known

as _______________
Select correct option:

Psychographic characteristics
Biographical characteristics (correct)
Geographical characteristics
Behavioral characteristics

Question # 9 of 10 ( Start time: 09:30:37 PM ) Total Marks: 1

Emotional intelligence appears to be especially relevant in jobs that
demand which of the following?
Select correct option:

Social Interaction (correct)

Commitment
Charisma
Leadership Skills

The belief that “violence is wrong” is an evaluative statement. Such an

opinion constitutes which of the following component of an attitude?
Select correct option:

Cognitive (correct)
Affective
Behavioral
Reflective

Question # 9 of 10 ( Start time: 09:30:37 PM ) Total Marks: 1

Emotional intelligence appears to be especially relevant in jobs that
demand which of the following?
Select correct option:

Social Interaction (correct)

Commitment
Charisma
Leadership Skills

Question # 10 of 10 ( Start time: 09:38:43 PM ) Total Marks: 1

The tendency to be sociable,outspoken and friendly is known as
Select correct option:

Openness to Experience
Self Monitoring
Extroversion
Introversion

REF.
1. Extroversion
Refers to the tendency to be sociable, friendly, and expressive.
Question # 1 of 10 ( Start time: 09:44:14 PM ) Total Marks: 1
Barriers to Social perception includes all EXCEPT:
Select correct option:

Halo effect
Stereotyping
Projection (correct)
Selective Perception
PAGE 46

Question # 2 of 10 ( Start time: 09:45:26 PM ) Total Marks: 1

Asad, one of your newest employees, is an extravert. Which of the
following statements is LEAST likely to be true?
Select correct option:

Asad will probably attend the company picnic (correct) NOT CONFIRM
Asad will be suited to a managerial or sales position
Asad will probably have a large number of relationships (IMPOSSIBLE)
Asad will perform well on specialized, detail-oriented tasks

Quiz Start Time: 09:44 PM Time Left 81

sec(s)
Question # 3 of 10 ( Start time: 09:46:58 PM ) Total Marks: 1
An OB study would be least likely to be used to focus on which of the
following problems?
Select correct option:

An increase in absenteeism at a certain company

A fall in productivity in one shift of a manufacturing plant
A decrease in sales due to growing foreign competition (correct)
Excessive turnover in volunteer workers at a non-profit organization

Quiz Start Time: 09:44 PM Time Left 85

sec(s)
Question # 4 of 10 ( Start time: 09:48:17 PM ) Total Marks: 1
Difficulty in expressing emotions by an individual and understanding
other's emotions is termed as:
Select correct option:

Anemia
Thalassemia
Alexithymia (correct)
Myopia
MC090405711 : Muhammad Avais
Quiz Start Time: 09:44 PM Time Left 86
sec(s)
Question # 5 of 10 ( Start time: 09:49:56 PM ) Total Marks: 1
Which one of the following is NOT a component of an organization
Select correct option:

People
Place (correct)
Structure
Task

Question # 6 of 10 ( Start time: 09:51:34 PM ) Total Marks: 1

The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:
Attribute it to interpretation
Attribute it to internal causes (correct)
Attribute it to consensus
Attribute it to external causes

Question # 7 of 10 ( Start time: 09:52:46 PM ) Total Marks: 1

The smell of fresh cake baking makes Saima’s mouth water is an
example of which one of the following learning theory?
Select correct option:
Classical conditioning (Correct)
Operant conditioning (fff) NOT CONFIRM BUT 1ST CANNOT BE
Social learning
Reinforcement theory

Question # 8 of 10 ( Start time: 09:53:35 PM ) Total Marks: 1

Mr.Junaid rated Mr.Jibran high in his job evaluation because both
belong to same area and graduated from the same University. It is an
example of:
Select correct option:
Central Tendency
Halo effect
Similar-to-me effect (correct)
Misperception

REF.Similar-to-me effect – A rater gives more favorable evaluations to

people who are similar to the rater in
terms of background or attitudes. People tend to perceive those who are
similar to themselves more

Question # 9 of 10 ( Start time: 09:55:07 PM ) Total Marks: 1

The OB topic of motivation has been most influenced by which
behavioral science discipline?
Select correct option:

Psychology (correct)
Sociology
Political science
Corporate strategy

theavais001: MC090405711 : Muhammad Avais

Quiz Start Time: 09:44 PM Time Left 88
sec(s)
Question # 10 of 10 ( Start time: 09:56:40 PM ) Total Marks: 1
Organizational members who intentionally violate established norms that
result in negative consequences for the organization, its members, or
both, show:
Select correct option:

Deviant Workplace Behavior (correct)

Emotional Labor
Interpersonal Skills
Social Skills

Question # 1 of 10 ( Start time: 09:59:07 PM ) Total Marks: 1

Two people see the same thing at the same time yet interpret it
differently. Where do the factors that operate to shape their dissimilar
perceptions reside?
Select correct option:
The perceivers (correct)
The target
The context
The situation
10:00 PM metallics85: Question # 2 of 10 ( Start time: 09:59:53 PM )
Total Marks: 1
As a manager, one of Ali’s duties is to present awards to outstanding
employees within his department. Which Mintzberg managerial role is Ali
performing, when he does this?
Select correct option:
Leadership role
Monitor role
Figurehead role (correct)
Spokesperson role
Mr.Muneeb is responsible for corrective actions when his organization
faces important and unexpected disturbance. What management role is
he playing?
Select correct option:
Negotiator
Disturbance handler (correct)
Resource Allocator
Dissemenator

metallics85: Question # 4 of 10 ( Start time: 10:01:32 PM ) Total Marks:

1
Group behavior, power, and conflict are central areas of study
for ___________.
Select correct option:

Sociologists (correct)
Anthropologists
Social psychologists
Operations analysts

Question # 5 of 10 ( Start time: 10:03:06 PM ) Total Marks: 1

The degree to which a person identifies with a job, actively participates in
it, and considers performance important to self-worth is known
as ________:
Select correct option:

Job Satisfaction
Job Enrichment
Job Specification
Job Involvement (correct)
Question # 6 of 10 ( Start time: 10:04:03 PM ) Total Marks: 1
Today’s managers understand that the success of any effort at improving
quality and productivity must include ___.
Select correct option:

Quality management programs

Customer service improvements
Employee’s participation (correct)
Manufacturing simplification
Which one of the following words is the best synonym for “ability”, as the
term is used in organizational behavior?
Select correct option:
Motivation
Capacity (correct)
Experience
Wisdom

1. What is the last step in the Rational Decision-Making Model?

Select correct option:
Developing alternatives
Collecting relevant data
Weighing the decision criteria
Computing the optimal decision

REF.
Step 6: The final step is to compute the optimal decision:
• Evaluating each alternative against the weighted criteria and selecting the alternative with
the
highest total score.

2. Which of the following is NOT a key component of emotional intelligence?

Select correct option:
Self-awareness
Self-management
Commitment
Empathy

REF

…..Emotional Intelligence
a. Self-awareness
b. Self-management
c. Self-motivation
d. Empathy
e. Social skills.

3. Which of the following network structure requires high emergence of

leadership?
Select correct option:
Wheel
Chain
All-channel
Diverse
4. Leaders achieve goals, and power is:
Select correct option:
A goal in and of itself
Usually used by poor leaders
A means of achieving goals
A strong influence on leaders’ goals
 REF.
Leaders use power as a means of
attaining group goals

5. Which of the following is NOT an individual factor related to political behavior?

Select correct option:

Organizational investment
Perceived job alternatives
Zero-sum reward practices
Level of self-monitoring
REF.
Individual Factors Which Contribute to Political Behavior
• Level of self monitoring
• Need for power
• Internal locus of control
• Investment in the organization
• Perceived alternatives
• Expectations of success

6. In attribution theory, what is distinctiveness?

Select correct option:
Whether an individual displays consistent behaviors in different situations
Whether an individual displays different behaviors in different situations
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

REF.

Distinctiveness: shows different behaviors in different situations.

7. What do we call the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment?
Select correct option:

Perception
Interpretation
Social verification
Environmental analysis
REF.Perception …A process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment

8. Mr. Rahman discusses job related problems with supervisor and attempts to improve
conditions actively. It is an example of which of the following ways through which
employees express dissatisfaction?
Select correct option:
Neglect
 Loyalty
Exit
Voice
REF.3. Voice: Actively and constructively attempting to improve conditions, including
suggesting improvements, discussing problems with superiors, and some forms of union
activity.

9. What does consensus refer to in attribution theory?

Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
REF.
• Consensus: Response is the same as others to same situation.

10. Which of the following is NOT true of charismatic leaders?

Select correct option:

They have behavior that is unconventional

They are willing to take high personal risk
They have a vision and the ability to articulate the vision
They show consistency with their followers’ behaviors
REF.
key characteristics of Charismatic Leader
• Vision and articulation
• Personal risk
• Sensitivity to follower needs
• Unconventional behavior

11. When your superior offers you a pay raise if you will perform additional work beyond
the requirements of your job, he/she is exercising which of the following power?
Select correct option:

Referent
Coercive
Reward
Personal
REF.
Reward power Obtaining compliance with promised or actual rewards
12. Mr.Ajmal is considered as one of the most organized and self-disciplined employee
of XYZ company. He is exhibiting which of the following dimension of the Big five
model of personality?
Select correct option:
Agreeableness
Open to Experience
 Conscientiousness
Emotional Stability
REF.4. Conscientiousness
The Big Five trait of conscientiousness refers to the extent to which an individual is careful,
scrupulous, and persevering. Individuals high on this dimension are organized and self-
disciplined
13. The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:

Attribute it to interpretation
Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
REF.
6. Consistency in a person’s actions. Does the person respond the same way over time? The
more consistent the behavior, the more the observer is inclined to attribute it to internal
causes.
14. When all communication is channeled through one person, which of the following
communication network exists?
Select correct option:
Direct
Chain
Lateral
Wheel
REF.
Communication Networks
In a wheel network, most information travels through one member, who receives all messages
from other group members and is the sole sender of messages to them. Other members
communicate only with the central member and do not communicate directly with each other.

15. The process of forming impression( through combining, integrating and interpreting
information) of someone on the basis of previous attitude of ours, stimulus and
current mood is called________________.
Select correct option:
Selective Perception
Mood
Behavior
Social Perception
REF
Social Perception The process through which individuals attempt to combine, integrate, and
interpret information about others

16 Achievements, Honesty, Fairness and Concern for other are related with _________
Values.Select correct option:
Personal
Work
Instrumental
Terminal
REF.
Work Values
– Achievement (career advancement)
– Concern for others (compassionate behavior)
– Honesty (provision of accurate information)
– Fairness (impartiality

17. Which one of the following group types is organizationally determined?

Select correct option:
Task
Work
Authority
Social
Formal Groups
• Result from the demands and processes of an
organization
• Designated by the organization as a means to
an end
– Command group
• Comprises subordinates reporting
directly to a give supervisor
– Task group
• Comprises employees who work
together to complete a particular task
or project
18. The cognitive process through which an individual selects, organizes but
misinterprets environmental stimuli is known as_________
Select correct option:
Perception
Projection
Selective Perception
Mis-Perception
REF.
Misperception
Misperception is the cognitive process by which an individual selects and organizes, but
misinterprets, environmental stimuli
19. Which one of the following is NOT a component of an organization
Select correct option:
People
Place
Structure
Task

REF.Components of an Organization
Task - an organization’s mission, purpose, or goal for existing
People - the human resources of the organization
 Structure - the manner in which an organization’s work is designed at the micro
level; how departments, divisions, & the overall organization are designed at the
macro level
Technology - the intellectual and mechanical processes used by an organization
to transform inputs into products or services that meet organizational goals
20. Mr.Fahad's one day salary was deducted because of his uninformed leave, as he
was already warned about this behavior. It is an example of which method of
shaping behaviors?
Select correct option:
Reinforcement
Positive Reinforcement
Punishment
Negative Reinforcement
1. An organization has started sending its people to training to help them develop more
effective leadership styles. The organization is actually in supporting which of the
following?
Select correct option:
Trait theories
Behavioral theories
Fiedler’s contingency model
The reflection effect

REF.
Behavioral theories
There are behavioral determinants of leadership which can be learned.
People can be trained to be effective leaders
Behavioral theories of leadership
Theories that attempt to isolate behaviors that differentiate effective leaders from
ineffective leaders
2. Which of the following is the most productive stage in group development?
Select correct option:

Producing
Increasing
Maturity
Performing

REF.
Stages of Group Development
Forming:
Storming:
Norming:
Performing:during which the group is fully functional
Adjourning:
3. Mr. Rahman discusses job related problems with supervisor and attempts to improve
conditions actively. It is an example of which of the following ways through which
employees express dissatisfaction?
 Select correct option:
Neglect
Loyalty
Exit
Voice
REF.3. Voice: Actively and constructively attempting to improve conditions, including
suggesting improvements, discussing problems with superiors, and some forms of union
activity
4. Alia has just presented her paper and has done a really good job. Why should you not
want to present your own paper directly after she does?
Select correct option:

To avoid the stereotyping effect

To avoid the halo effect
To avoid the contrast effect
To avoid the projection effect

REF.
Contrast Effects
– Evaluations of a person’s characteristics that are affected by comparisons with other
people recently encountered who rank higher or lower on the same characteristics.
We don’t evaluate a person in isolation.our reaction to a person is influenced by another
person we have recently encountered

5. Which of the following is true of people with a Type A personality?

Select correct option:

They are generally content with their place in the world

They generally feel little need to discuss their achievements
They are easy going and relaxed that’s why take no tension of work
They have an intense desire to achieve and are extremely competitive
REF.
Type A individuals have an intense desire to achieve, are extremely competitive, have a
senseof urgency, are impatient, and can be hostile

6. The highest level of trust is exhibited in which of the following type of trust?
Select correct option:

Reward-based
Deterrence-based
Knowledge-based
Identification-based
REF.
Identification-based trust.
The highest level of trust is achieved when there is a emotional connection between the
parties. Identification-based Trust based on an emotional connection between the parties

7. Which of the following best describes supportive leadership style of path-goal theory?
Select correct option:
 Leader asks for suggestions
Leader sets challenging goals
Leader shows concern for subordinates
Leader gives directions
REF.
Path-Goal Theory
• The supportive leader is friendly and shows concern for the needs of followers

8. Which of the following countries ranks highest in long-term orientation?

Select correct option:

Afghanistan
Bangladesh
Russia
China
REF.
LONG TERM ORIENTATION.
The top five countries with higher long term orientation scores are,CHINA,HONG
KONG,TIWAN,JAPAN,AND SOUTH COREA

9. Primary change agents in an organization are:

Select correct option:
Employees
Managers
Leaders
Stakeholders
REF.
Managers are the primary change agents in most organizations. By the decisions they make
and their role-modeling behaviors, they shape the organization’s change culture

10. Which of the following is ‘NOT’ one of the most common reasons people join groups?
Select correct option:
Security
Status
Equity
Power
REF.
Why Do People Join Groups
• Security
• Status
• Social needs
• Power
• Goal Achievement
11. Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or
stressful?
Select correct option:

Directive
Supportive
Participative
Reactive
 REF.
Path-Goal Theory
• Directive leadership leads to greater satisfaction when tasks are ambiguous or stressful than
when they are highly structured and well laid out

12. When a bank robber points a gun at a bank employee, his base of power is:
Select correct option:
Coercive
Punitive
Positional
Authoritative
REF.
Coercive Power:
• The coercive power base
is being dependent on fear.
• It rests on the application, or the threat of application, of physical sanctions such as the
infliction of pain, the generation of frustration through restriction of movement, or the
controlling by force of basic physiological or safety needs.
13. ABC Company created task force containing employees from across departments for
completion of an important project. It is an example of:
Select correct option:

Virtual Teams
Self-Managed Work Team
Cross-Functional Team
Problem-Solving Team
REF.
4. Cross-Functional Teams
A task force is really nothing other than a temporary cross-functional team
14. Determining how tasks are to be grouped is part of which management function?
Select correct option:

Planning
Leading
Controlling
Organizing
REF.
Organizing
Determine what tasks are to be done,who is to do them,how the tasks are to be grouped,who
reports to whom,and where decisions are to be made.
15. What are the three classes of factors that influence perception?
Select correct option:

Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values
REF.
Factors Influencing Perception
• Perceiver
• Target
 • Situation
16. Which one of the following is NOT included in the 4-Ps of Continuous Improvement:
Select correct option:

Product
Place
People
Processes
REF.
The 4-P Cycle of Continuous Improvement
 People
 Products
 Productivity
 Processes

17. Equity theory was developed by:

Select correct option:

McClelland
Abraham Maslow
Clay Alderfer
J. Stacy Adams
REF.
Equity Theory
J. Stacy Adams developed equity theory,

18. _______________ creates problem for employees when their job requires to display
emotions incompatible with their actual feelings
Select correct option:

Depression
Emotional Labor
Stress
Anxiety
REF.
Felt vs. Displayed Emotions
1. Emotional labor creates dilemmas for employees when their job requires them to exhibit
emotions incongruous with their actual feelings.
19. If a person responds the same way over time, attribution theory states that the behavior
shows:
Select correct option:

Distinctiveness
Consensus
Consistency
Continuity
REF.
• Consistency: Responds in the same way over time
20. Which of the following is NOT a key component of emotional intelligence?
Select correct option:

Self-awareness
Self-management
Commitment
Empathy
REF

…..Emotional Intelligence
a. Self-awareness
b. Self-management
c. Self-motivation
d. Empathy
e. Social skills.

1. The Fiedler model proposes:

Select correct option:

Changing the leader

Changing the situation
Matching leaders and situations
Changing the employees
REF.
Fiedler contingency model
The first comprehensive contingency model for leadership was developed by Fred Fiedler.the
Fiedler contingency model proposes that effective group performance depends on proper
match between the leader s style and the degree to which the situation gives control to the
leader
2. An organization has started sending its people to training to help them develop more effective
leadership styles. The organization is actually in supporting which of the following?
Select correct option:

Trait theories
Behavioral theories
Fiedler’s contingency model
The reflection effect
REF.
Behavioral theories
There are behavioral determinants of leadership which can be learned.
People can be trained to be effective leaders
Behavioral theories of leadership
Theories that attempt to isolate behaviors that differentiate effective leaders from
ineffective leaders
3. Which of the following would not be considered an organization?
Select correct option:

Hospital
Charity centers
 Red cross
Dairy farmers in Punjab
4. Mr.Muneeb is responsible for corrective actions when his organization faces important and
unexpected disturbance. What management role is he playing?
Select correct option:

Negotiator
Disturbance handler
Resource Allocator
Dissemenator
REF.
• Disturbance handlers—take corrective action in response to unforeseen problems

5. Self-managed teams are typically comprised of how many members?

Select correct option:

2-5
5-10
10-15
Over 100
REF.
Self-Managed Work Teams
• These groups of employees (typically 10–15 in number) perform highly related or
interdependent jobs and take on many of the responsibilities of their former supervisors
6. The degree to which a person identifies with a job, actively participates in it, and considers
performance important to self-worth is known as ________:
Select correct option:

Job Satisfaction
Job Enrichment
Job Specification
Job Involvement
REF.
Job Involvement.
The degree to which a person identifies with a job, actively participates in it, and considers
performance important to self-worth

7. Mr.Nasir usually achieves high goals and perform well in difficult tasks because he believes
in his abilities. It shows which of the following personality characteristic of Mr. Nasir in
organization?
Select correct option:

Self Efficacy
Locus of Control
Self Monitoring
Self Esteem
REF.
• Self-Esteem
Self-esteem is the extent to which people have pride in themselves and their capabilities.
Individuals with high self-esteem believe in their abilities and tend to set higher goals and
perform more difficult tasks,
8. Which of the following is NOT consistent with rational decision-making?
Select correct option:

Consistency
Value-maximizing
Restraints
Ranking of criteria
REF.
Rational decision-making.
The best decision maker is rational and makes consistent, value-maximizing choices within
specified constraint (Restraints).

9. The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes
which of the following component of an attitude?
Select correct option:

Cognitive
Affective
Behavioral
Reflective
REF.
The belief that “discrimination is wrong” is a value statement and an example of the cognitive
component of an attitude. The aspect of an attitude that is a description of or belief in the way
things are.

10. The theory which attempts to determine whether an individual's behavior is internally or
externally caused is called:
Select correct option:

Attribution Theory
Contingency Theory
Expectancy Theory
Path-Goal Theory
REF.
Attribution theory suggests that when we observe an individual’s behavior, we attempt to
determine whether it was internally or externally caused.

11. Which of the following types of networks is most likely to promote accuracy?
Select correct option:

Chain
Direct
Wheel
All-channel
REF.
The effectiveness of each network depends on the dependent variable you are concerned
about. For instance, the structure of the wheel facilitates the emergence of leader, the all-
channel network is best if you are concerned with having high member satisfaction, and the
chain is best if accuracy is most important.
12. Mr. Ahmed is influenced by Mr. Ali because he is attractive and has desirable resources or
personal characteristics. Which of the following sources of power is exhibited by Mr. Ali?
Select correct option:

Legitimate power
Coercive power
Reward power
Referent power
Ref.
Referent power.
Referent power is based on identification with a person who has desirable resources or
personal traits.

13. Which of the following is NOT one of the stages of Group Development:
Select correct option:

Storming
Forming
Meeting
Performing
REF.
Stages of Group Development
Forming
Storming
Norming
Performing
Adjourning

14. As a manager, one of Ali’s duties is to present awards to outstanding employees within his
department. Which Mintzberg managerial role is Ali performing, when he does this?
Select correct option:

Leadership role
Monitor role
Figurehead role
Spokesperson role
REF.
• Figurehead—duties that are ceremonial and symbolic in nature. for instance, when the
president of a college hand out diplomas at commencement or a factory supervisor gives a
group of college students tour of the plant, he or she is acting in a figurehead role.

15. While managing political behaviors in organization, the manager requires discouraging:
Select correct option:

Negotiation
Relationships
Self interest
Dialogue
REF.
Managing Political
 Behavior
Encourage Discourage
Relationships Negativity
Negotiation Self-Interest
Compromise Destructive Behavior

16. Mr.Adnan is an effective and good manager because he has the ability to handle emotions of
employees.Which element of Emotional intelligence is Mr.Adnan equipped with?
Select correct option:

Social Skill
Empathy
Self Motivation
Self Management
REF.
Social skills. The ability to handle the emotions of others

17. ABC Company created task force containing employees from across departments for
completion of an important project. It is an example of:
Select correct option:

Virtual Teams
Self-Managed Work Team
Cross-Functional Team
Problem-Solving Team
4. Cross-Functional Teams
A task force is really nothing other than a temporary cross-functional team

18. Sana is an honest and straightforward person. She believes her employees are all similarly
honest and straightforward, ignoring signs that they may be manipulating her. What
perceptual shortcut is Sana most likely using?
Select correct option:

Contrast effect
Halo effect
Stereotyping
Projection
REF.
Projection
– Attributing one’s own characteristics to other people

19. Analyzing relationships, determining causes and effects, and basing conclusions on scientific
evidence all constitute aspects of _____________study.
Select correct option:

Organizational
Intuitive
Theoretical
Systematic
REF.
Systematic study.
 Looking at relationship, attempting to attribute causes and effects,and drawing conclusions
based on scientific evidence

20. ALL of the following are perception shortcuts EXCEPT:

Select correct option:

Projection
Stereotyping
Consensus
Halo effect
REF.
Frequently Used Shortcuts in Judging Others
• Selective Perception
• Halo Effect
• Contrast Effects
• Projection
• Stereotyping

1. The more consistent a behavior, the more the observer is inclined to ___.
Select correct option:

Attribute it to interpretation
Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
REF.
6. Consistency in a person’s actions. Does the person respond the same way over time? The
moreconsistent the behavior, the more the observer is inclined to attribute it to internal
causes.

2. Sana is an honest and straightforward person. She believes her employees are all similarly
honest and straightforward, ignoring signs that they may be manipulating her. What
perceptual shortcut is Sana most likely using?
Select correct option:

Contrast effect
Halo effect
Stereotyping
Projection
REF.
• Projection
– Attributing one’s own characteristics to other people

3. The employee writes a complaint letter to his manager. Putting his thoughts onto paper is an
example of:
Select correct option:

Encoding
Messaging
 Channeling
Cryptography
• Encoding
– Symbolizing--words, gestures, pictures, signs, etc
– Transmitting--oral, writing, print media, nonverbal cues, electronic media,
telephone

4. The application of negative consequences or the withdrawal of positive consequences to

reduce the likelihood of repeation of that same behavior is known as:
Select correct option:

Punishment
Negative Reinforcement
Positive Reinforcement
Rewards
REF.
Punishment
• The administration of negative consequences or the withdrawal of positive consequences to
reduce the likelihood of repeating the behavior in similar settings
5. Which of the following statements is true?
Select correct option:

Older employees have lower rates of avoidable absence than younger workers
Older employees are more likely to quit their job than younger workers
Older employees are perceived to be more flexible than younger workers
Older employees generally have lower productivity than younger workers
REF.
Age
older employees have lower rates of avoidable absence than do younger employees.

6. Ahmed is responsible to transmit information to outsiders on organization’s plans, policies,

actions and results. Which managerial role is he playing in organization?
Select correct option:

Disseminator
Spokesperson
Representative
Figurehead
REF.
• Spokesperson—represent the organization to outsiders on organization’s plans, policies,
actions and results;serves as expert an organization s industry.

7. Which of the following statement is TRUE about Type B individuals?

Select correct option:

They are extremely competitive.

They have a sense of urgency,impatient and hostile.
They are fast workers and prefer quantity over quality
They are more relax and easy going.
REF.
Type B individuals are more relaxed and easygoing
8. A management function of a manager in which he/she maintains a network of outside
contacts who provides favors and information is:
Select correct option:

Monitor
Leader
Liaison
Entrepreneur
REF.
Liaison.
maintains a network of outside contacts who provides favors and information

9. Which of the following network structure requires high emergence of leadership?

Select correct option:

Wheel
Chain
All-channel
Diverse
REF.
The effectiveness of each network depends on the dependent variable you are concerned
about. For instance, the structure of the wheel facilitates the emergence of leader, the all-
channel network is best if you are concerned with having high member satisfaction, and the
chain is best if accuracy is most important

10. Robert Katz identified three essential skills that managers need to have in order to reach their
goals. What are these skills?
Select correct option:

Technical, decisional and interpersonal

Technical, human, and conceptual
Interpersonal, informational and decisional
Conceptual, communication and networking
REF.
Management Skills
Robert Katz has identified three essential management skills: technical, human, and
conceptual

11. Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or
stressful?
Select correct option:

Directive
Supportive
Participative
Reactive
REF.
Path-Goal Theory
• Directive leadership leads to greater satisfaction when tasks are ambiguous or stressful than
when they are highly structured and well laid out
12. A national culture characteristic describing the extend to which a society feels threatened by
uncertain and ambiguous situation and tries to avoid them is called________________
Select correct option:

Short Term Orientation

Long Term Orientation
Uncertainty Avoidance
Performance Orientation
REF.
Uncertainty Avoidance
A national culture characteristic describing the extend to which a society feels threatened by
uncertain and ambiguous situation and tries to avoid them

13. What sort of actions is most likely to be attributed to external causes?

Select correct option:

Actions that have high distinctiveness, high consensus and high consistency
Actions that have high distinctiveness, high consensus and low consistency
Actions that have high distinctiveness, low consensus and low consistency
Actions that have low distinctiveness, low consistency and high consensus
REF.
BOOK BY STEPHEN P.ROBBINS
PAGE NO.160. ATTRIBUTION THEORY.EXHIBIT 5-2

14. Which of the following is NOT true of charismatic leaders?

Select correct option:

They have behavior that is unconventional

They are willing to take high personal risk
They have a vision and the ability to articulate the vision
They show consistency with their followers’ behaviors
REF.
key characteristics of Charismatic Leader
• Vision and articulation
• Personal risk
• Sensitivity to follower needs
• Unconventional behavior

15. E-Organizations rely MORE on:

Select correct option:

Team Decision Making

Individual Decision Making
Virtual-Team Decision Making
Group Decision Making
REF.
The e-organization, with its heavy reliance on the Internet, increases potential workplace
distractions.Managers need to be particularly alert to the negative effects of cyber-loafing. In
 addition, the e-org will rely less on individual decision making and more on virtual-team
decision making
16. Difficulty in expressing emotions by an individual and understanding other's emotions is
termed as:
Select correct option:

Anemia
Thalassemia
Alexithymia
Myopia
REF.
Some people have difficulty in expressing their emotions and understanding the
emotions of others. Psychologists call this alexithymia.

17. Positive Mood includes all the following feelings EXCEPT:

Select correct option:

Excitement
Enthusiasm
Hostility
Overjoy
REF.
When workers are in positive moods, they feel exited, enthusiastic, active,
strong, peppy, or elated. When workers are in negative moods, they feel distressed, fearful,
scornful, hostile, jittery, or nervous

18. What term is used for the extent to which an individual displays different behaviors in
different situations?
Select correct option:

Continuity
Integrity
Stability
Distinctiveness
REF.
• Distinctiveness: shows different behaviors in different situations.

19. The tendency to be sociable,outspoken and friendly is known as

Select correct option:

Openness to Experience
Self Monitoring
Extroversion
Introversion
REF.
1. Extroversion
Refers to the tendency to be sociable, friendly, and expressive.
20. SWhat does consensus refer to in attribution theory?
Select correct option:
 There is general agreement about a perception
Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
REF.
• Consensus: Response is the same as others to same situation.

21. Which of the following statements is true?

Select correct option:

Older employees have lower rates of avoidable absence than younger workers
Older employees are more likely to quit their job than younger workers
Older employees are perceived to be more flexible than younger workers
Older employees generally have lower productivity than younger workers
REF.
Age
older employees have lower rates of avoidable absence than do younger employees.
22. Primary change agents in an organization are:
Select correct option:
Employees
Managers
Leaders
Stakeholders
REF.
Managers are the primary change agents in most organizations. By the decisions they make
and their role-modeling behaviors, they shape the organization’s change culture
23. Biological Characteristics included the following EXCEPT:
Select correct option:

Marital Status
Gender
Color
Age
REF.
Biographical Characteristics
• Age
• Gender
• Marital status
• Length of service, etc.
24. Which of the following leadership behaviors are identified by the path-goal theory?
Select correct option:

Supportive, employee-oriented, laissez-faire and participative

Achievement-oriented, supportive, humanistic, and directive
Participative, achievement-oriented, directive, and supportive
Directive, participative, supportive, and laissez-faire
REF.
Path-goal theory .
 .Leaders need to adjust the type of behavior they engage in (directive, supportive,
participative, or achievement-oriented) to correspond to the nature of
the subordinates they are dealing with and the type of work they are doing.

25. Protecting the interests of deprived and less powerful is known as__________
Select correct option:

Obligation
Right
Justice
Duty
REF.
• Justice
a. Protects the interests of the underrepresented and less powerful

26. Which of the following is NOT a key component of emotional intelligence?

Select correct option:
Self-awareness
Self-management
Commitment
Empathy

REF

…..Emotional Intelligence
a. Self-awareness
b. Self-management
c. Self-motivation
d. Empathy
e. Social skills
27. Which of the following is ‘NOT’ one of the most common reasons people join groups?
Select correct option:
Security
Status
Equity
Power
REF.
Why Do People Join Groups
• Security
• Status
• Social needs
• Power
• Goal Achievement
28. What do we call it when we judge someone on the basis of our perception of the
group to which he/she belongs?
Select correct option:

Stereotyping
Categorizing
 Halo effect
Prototyping
REF.
3. Stereotyping
• Stereotyping—judging someone on the basis of our perception of the group to which
he or she belongs

29. While managing political behaviors in organization, the manager requires discouraging:
Select correct option:

Negotiation
Relationships
Self interest
Dialogue
REF.
Managing Political
Behavior
Encourage Discourage
Relationships Negativity
Negotiation Self-Interest
Compromise Destructive Behavior

30. Which of the following are identified as new managerial functions?

Planning and organizing

Leading and controlling
Directing and monitoring
TQM and continuous improvement
REF.
New Management Functions
New Managerial Functions

To provide leadership and direction

Total Quality Continuous

Management Improvement

31. Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or
stressful?
Select correct option:

Directive
Supportive
Participative
Reactive
REF.
Path-Goal Theory
• Directive leadership leads to greater satisfaction when tasks are ambiguous or stressful than
when they are highly structured and well laid out
32. Which of the following statement is TRUE about Type B individuals?
Select correct option:

They are extremely competitive.

They have a sense of urgency,impatient and hostile.
They are fast workers and prefer quantity over quality
They are more relax and easy going.
REF.
Type B individuals are more relaxed and easygoing
33. A national culture characteristic describing the extend to which a society feels threatened by
uncertain and ambiguous situation and tries to avoid them is called________________
Select correct option:

Short Term Orientation

Long Term Orientation
Uncertainty Avoidance
Performance Orientation
REF.
Uncertainty Avoidance
A national culture characteristic describing the extend to which a society feels threatened by
uncertain and ambiguous situation and tries to avoid them
34. E-Organizations rely MORE on:
Select correct option:

Team Decision Making

Individual Decision Making
Virtual-Team Decision Making
Group Decision Making
REF.
The e-organization, with its heavy reliance on the Internet, increases potential workplace
distractions.Managers need to be particularly alert to the negative effects of cyber-loafing. In
addition, the e-org will rely less on individual decision making and more on virtual-team
decision making
35. Mr. Rahman discusses job related problems with supervisor and attempts to improve
conditions actively. It is an example of which of the following ways through which
employees express dissatisfaction?
Select correct option:
Neglect
Loyalty
Exit
Voice
REF.3. Voice: Actively and constructively attempting to improve conditions, including
suggesting improvements, discussing problems with superiors, and some forms of union
activity
36. What are the three classes of factors that influence perception?
Select correct option:

Factors in the setting, factors in the environment and factors in the motives
 Factors in the perceiver, factors in the target and factors in the situation
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values
REF.
Factors Influencing Perception
• Perceiver
• Target
• Situation
37. Faizan, a supervisor, has to choose between two different suggestions offered by
employees about work schedule. Which one of the following will be most suitable for
Faizan?

Inductive reasoning
Spatial visualization
Deductive reasoning
Perception
REF.
Page no.49 book by Stephen p.robbins
Dimension Description Job example
Deductive reasoning Ability to use logic and Supervisor;choosing
assess the iplication of an between two different
argument suggestion offered by
employees
38. Which of the following groups is defined by the organization’s structure?

Informal
Friendship
Interest
Formal
REF.
Formal groups—those defined by the organization’s structure, with designated work
assignments establishing tasks
a. The behaviors that one should engage in are stipulated by and directed toward
organizational goals.
b. An airline flight crew is an example
of a formal group

39. Which of the following is true of people with a Type A personality?

Select correct option:

They are generally content with their place in the world

They generally feel little need to discuss their achievements
They are easy going and relaxed that’s why take no tension of work
They have an intense desire to achieve and are extremely competitive
REF.
Type A individuals have an intense desire to achieve, are extremely competitive, have a
senseof urgency, are impatient, and can be hostile
40. Which of the following are the two dimensions of leader behavior explained in the
Ohio State studies?

Initiating structure and consideration

Employee-oriented and production-oriented
Concern for people and concern for production
Operant conditioning and classical conditioning
REF.
The Ohio State Studies
• The most comprehensive and replicated of the behavioral theories resulted from
research that
began at Ohio State University in the late 1940s. These researchers sought to identify
independent dimensions of leader behavior.
• They narrowed over a thousand dimensions into two dimensions—initiating structure
and consideration.

Papers Mcq’s Solved By Kaaami

Final term 2010
SOLVED BY KAAAMI
CONTACT KAMRAN.KAAAMI.HERO2008@GMAIL.COM

Which of the following is the individual source of resistance to change?

►Structural inertia
►Threat to expertise
►Fear of unknown (correct)
►Threatened power fff

REF:- Individual Resistance:-

...................
4. Fear of the unknown: Changes substitute ambiguity and uncertainty for the known.
PAGE 181

Two people see the same thing at the same time yet interpret it differently. Who is
responsible for this difference?
The► perceiver (correct)
The► timing
The► context
The► situation

Which of the following statement best describes “motivation?”

► Results in a level of efforts put by a group
► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal (correct)
► Meets an individual’s needs, wants and demnands

Sumeera has been working in a packaging company for last ten years. She is the most
senior employee of her department that’s why her manager frequently relies on her
judgment. Whenever manger goes out of city for work, he put Sumeera in charge because
he knows she will handle work efficiently in his absence. What type of trust relationship
is this?
Reward-based► trust
Knowledge-based► trust (correct)
Identification-based► trust
Deterrence-based► trust

Knowledge-based trust
• Trust based on the behavioral predictability that comes from a history of interaction

Which bargaining strategy is preferable for use in intra-organizational behavior?

Positive► negotiation
Distributive► bargaining
Integrative► bargaining (correct)
Equal► bargaining

Setting Goals, establishing and communicating elements and standards is called:

Planning► (correct)
Developing►
Monitoring►
Leading►

Your physician has advised you to take a series of medications. You comply because of
her which of the following power?

► Formal
► Expert (correct)
► Referent
► Information
Expert power Obtaining compliance through one's knowledge or information

Which one of the following is consistent with a simple structure?

High centralization (correct)
High employee discretion
Standardization
Bureaucracy

PAGE 145 (SEE THE MODEL)

 Essential elements of TQM include all EXCEPT:
Analysis of customer quality
needs
Benchmarking
Rewarding (correct)
Standards

PAGE 198

Which type of selection technique is given the most weight?

Written test
Performance-simulation test
Electronic test
Interview (correct)

A strong culture can act as a substitute for which of the following?

Institutionalization
Formalization (correct) NOT CONFIRM
Socialization
Organizational rules

Which of the following states the minimum acceptable qualifications that the incumbent
must possess to perform the job successfully?

Job description ►
Job specification ► (correct)
Job evaluation ►
Job enrichment ►

Job specification
Minimum acceptable qualifications that a person should possess to perform the job are
included in the job specification. Some of the items often included are requirements for
education, experience, personality, and physical abilities
Which of the following is the individual source of resistance to change?

Structural inertia ►
Threat to expertise ►
Fear of unknown ► (correct)
Threatened power ►
REF:- Individual Resistance:-
...................
4. Fear of the unknown: Changes substitute ambiguity and uncertainty for the known.
PAGE 181

Which of the following can be termed as organizational development program?

Switching from manual to computerized system

Technological change
Total Quality Management (correct)
Designing changes for other organization

Which of the following performance component is about addressing poor performance

and improving good performance?

Planning ►
Monitoring ►
Rewarding ►
Developing ► (correct)
PAGE 198 SEE THE DIAGRAM

How demographic influence an organization to adopt change? Discuss Marks 3.

Written test is less fair and valid than interview. Describe it. 5 marks

Write three essential parts of high performed organization? 3 Marks

What is meant by organization Development? Describe core Value of organization

Development. 5 marks

Performance management has transformed in last few year. Compare past and present
Change. 5 Marks

Question No: 1 ( Marks: 1 ) - Please choose one

Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s

customs and has difficulty in adapting it. He also feels homesickness. What is Ali
experiencing?

► Culture shock
► Foreign culture
► Alien culture
► Adventure
Question No: 2 ( Marks: 1 ) - Please choose one

Mr. Hussain is a salesperson. He remembers the names of his customers easily because
he is able to retain and recall past experience. He is able in which of the following
dimensions of intellectual ability?

► Memory
► Number Aptitude
► Deductive Reasoning
► Perceptual speed

Question No: 3 ( Marks: 1 ) - Please choose one

Following a response by the termination or withdrawal of something unpleasant is

called----------------.

► Positive reinforcement
► Extinction
► Negative reinforcement
► Punishment

Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding “perceiver”?

► The person making interpretations

► The person making accurate judgments
► The person handling problems
► The person appointed to transmit information

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following statement best describes “motivation?”

► Results in a level of efforts put by a group

► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is likely to decrease as a worker grows older?

► Productivity
► Likelihood of quitting
 ► Work ethic
► Absenteeism

Question No: 7 ( Marks: 1 ) - Please choose one

After which stage of a group’s development is there a relatively clear hierarchy of

leadership within the group?

► Norming
► Storming
► Development
► Forming

Question No: 8 ( Marks: 1 ) - Please choose one

Individual decisions are generally preferable to group decisions when which of the
following is required?

► Speed
► Creativity
► Acceptance
► Quality

Question No: 9 ( Marks: 1 ) - Please choose one

If trait theories of leadership are valid, then leaders are _____.

► Educated
► Trained
► Born
► Authoritarian

Question No: 10 ( Marks: 1 ) - Please choose one

If Ali is apprehensive regarding oral communication, which of the following behaviors is

he least likely to display?

► He prefers to talk on the phone

► He prefers to send emails
► He relies on memos or letters
► He avoids face-to-face communication

Question No: 11 ( Marks: 1 ) - Please choose one

Asad telephones his employee, Usman, to let him know that today’s meeting has been
moved to one o’clock. In the communication process, Asad is:
 ► The sender
► The receiver
► The channel
► The encoder fff

Question No: 12 ( Marks: 1 ) - Please choose one

The path-goal theory was developed by ______________.

► Robert House
► Fred Fiedler
► Blake and Mouton
► Vroom and Yetton

Question No: 13 ( Marks: 1 ) - Please choose one

Sumeera has been working in a packaging company for last ten years. She is the most
senior employee of her department that’s why her manager frequently relies on her
judgment. Whenever manger goes out of city for work, he put Sumeera in charge because
he knows she will handle work efficiently in his absence. What type of trust relationship
is this?

Reward-based trust
Knowledge-based trust
Identification-based trust
Deterrence-based trust

Question No: 14 ( Marks: 1 ) - Please choose one

Computer specialist, tax accountants, economists and industrial psychologists possess

which of the following power?
Referent
Information
Formal
Expert

Question No: 15 ( Marks: 1 ) - Please choose one

Leaders achieve goals, and power is:

A goal in and of itself

Usually used by poor leaders
A means of achieving goals
A strong influence on leaders’ goals

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is least likely to create dependency?

Scarcity of resources
Non substitutability
Power legitimacy
Supply and demand

Question No: 17 ( Marks: 1 ) - Please choose one

Dependency is decreased when the resource you control is:

Scarce
Important
Insufficient
Easily replaced

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following is a form of illegitimate political behavior?

Forming coalitions
Symbolic protests
Complaining to supervisors
Bypassing the chain of command

Question No: 19 ( Marks: 1 ) - Please choose one

Which bargaining strategy is preferable for use in intra-organizational behavior?

Positive negotiation
Distributive bargaining
Integrative bargaining
Equal bargaining

Question No: 20 ( Marks: 1 ) - Please choose one

Ali wants to buy a motor bike. He goes to the showroom and sees different models of
bikes. He likes one of them very much and wants to purchase it. He asks the price from
dealer which is more then his range. Both of them then negotiate over price. This is an
example of:

BATNA
Distributive negotiation
Integrative negotiation
Third party negotiation

Question No: 21 ( Marks: 1 ) - Please choose one

The focus of relationships in distributive bargaining is:

Accommodation
The long term
The short term
Lose-lose

Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following statements is true pertaining to the role of personality traits in
negotiations?

Charming personalities quickly resolve the conflicts

Competent individuals make excellent negotiations
Extraverts are less effective negotiators than introverts
Iinternal locus of control people are better negotiators

Question No: 23 ( Marks: 1 ) - Please choose one

Which of the following is a deterioration of mental efficiency, reality testing, and moral
judgment resulting from in-group pressures?
Decision making
Groupthink
Brainstorming
Group polarization

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following is right about the encoding step in the communication process?

It is not necessary for verbal communication

It is difficult for recevier to understand

It involves converting the idea into message

It follows the transmission of the message to receiver

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following terms involves the use of power and influence tactics for personal
benefit ?
Political seasoning
Coalition formation
Legitimate authority
Organizational politics

Question No: 26 ( Marks: 1 ) - Please choose one

To achieve a compromise approach, one needs to________________.

Avoid overt disagreement

Value openness and trust
Dominate the other conflicting party
Give up something of value

Question No: 27 ( Marks: 1 ) - Please choose one

If you have a narrow span of control, you have which of the following type of a (n)
organization?

Efficient
Short
►Tall
Matrix
Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the strengths of the Matrix Structure?

It facilitates coordination in complex activities

It facilitates the efficient allocation of specialists
It eliminates the duplication of resources
It minimizes ambiguity in reporting

Question No: 29 ( Marks: 1 ) - Please choose one

Setting Goals, establishing and communicating elements and standards is called:

Planning
Developing
Monitoring
Leading

Question No: 30 ( Marks: 1 ) - Please choose one

---------------- is a management strategy aimed at embedding awareness of quality in all

organizational processes.
Development
Standards
Benchmarking
TQM

Question No: 31 ( Marks: 1 ) - Please choose one

All of the following include behavioral symptoms of stress EXCEPT:

Asthma
Bad moods
Being irritable
Defensiveness

Question No: 32 ( Marks: 1 ) - Please choose one

All of the following include Physical symptoms of stress EXCEPT:

Bad moods
Faster heart beat
Increased sweating
Cool skin

Question No: 33 ( Marks: 1 ) - Please choose one

When the people are asked to envision the organization in five years and to describe what
is different is called:
Discovery
Dreaming
Design
Destiny

Question No: 34 ( Marks: 1 ) - Please choose one

All of the following are operational activities of HR EXCEPT __________________

which is a strategic activity.

Analyzing HR metrics and measurements

Recruiting and selecting employees
Responding to goals and objectives set by executives
Complying with laws, policies, and procedures

Question No: 35 ( Marks: 1 ) - Please choose one

A technical specialists working with a reputable organization is allowed to continue to

contribute his expertise to the company without having to become manager. He makes
recommendations in a wide range of business areas, participates in high level decisions,
and acts as mentor to other employees. This situation is represented by which one of the
following option?
Traditional career path

Network career path

Lateral skill path

Dual career path

Question No: 36 ( Marks: 1 ) - Please choose one

Which characteristic is NOT reflective of subcultures?

Includes core values of the organization

Typically defined by department designations
Includes values shared only within the organization
Includes values unique to members of a department or group

Question No: 37 ( Marks: 1 ) - Please choose one

Phrases such as “more cultural diversity,” “many new entrants with inadequate
 skills” are all
examples of which force for change?

Technology
World politics
Nature of the work force
Social trends

Question No: 38 ( Marks: 1 ) - Please choose one

If an organization used an insider as a change agent, as opposed to an outside consultant

then which of the following is true?

The change would probably be more cautious

The change would probably be more drastic
The change would probably be more objective
The change would most likely be second order

Question No: 39 ( Marks: 1 ) - Please choose one

Which of the following is the last step in job analysis process?

Select representative positions to be analyzed

Review relevant background information
Analyze the job by collecting data on job activities
Develop a job description and job specification

Question No: 40 ( Marks: 1 ) - Please choose one

Which of the following is NOT a strategy to reduce social loafing?

Have group members evaluate each other's contributions

Keep work groups as small as possible
Make individual contributions or levels of performance in a group
identifiable
Contributions of the group, not the individual, are most important

Question No: 41 ( Marks: 5 )

 What purposes do performance evaluations serve in organizations?

Question No: 42 ( Marks: 5 )

When it is said that organizational change is due to some internal forces then what sort of
forces you will recognize that are responsible for this change?

Question No: 43 ( Marks: 10 )

Distinguish between the roles of mediator, arbitrator, conciliator, and consultant.

Question No: 44 ( Marks: 10 )

What is flextime? What are the advantages of flextime from an employee’s perspective
and from management’s perspective?

Question No: 45 ( Marks: 10 )

Survey feedback is an organizational development technique for bringing change.

Discuss.

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the following is defined as a social entity composed of two or more people
which functions on a relatively continuous basis to achieve a common goal or set of
goals.

► Community
► Organization
► Partnership
► Treaty

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following are identified as new managerial functions?

► Planning and organizing

► Leading and controlling
► Directing and monitoring
► TQM and continuous improvement
Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is defined as intellectual and mechanical processes used by an

organization to transform inputs into products or services?

► Mechanism
► Technology
► Operational system
► Information system

Question No: 4 ( Marks: 1 ) - Please choose one

Faizan, a supervisor, has to choose between two different suggestions offered by

employees about work schedule. Which one of the following will be most suitable for
Faizan?

► Inductive reasoning
► Spatial visualization
► Deductive reasoning
► Perception

Question No: 5 ( Marks: 1 ) - Please choose one

According to the Big Five model; people having personality dimension of openness to
experience are:

► Caring and dependable

► Flexible and risk taker
► Outgoing and talkative
► Tolerant and self-hearted

Question No: 6 ( Marks: 1 ) - Please choose one

The ability of a person to manipiulate his/her emotions according to a given situation is

called________________.
► Emotional Intelligence
► Emotional Constraints
► Affective Emotions
► Cognitive dissonance

Question No: 7 ( Marks: 1 ) - Please choose one

According to which of the following decision making model; people seek solutions that
are satisfactory and sufficient?

► Bounded Rational
 ► Three Component Model
► Contingency
► Rational

Question No: 8 ( Marks: 1 ) - Please choose one

When individuals compare their outcomes and inputs against those of others, the
framework is ______________.

► Equity theory
► Expectancy theory
► Reinforcement theory
► Two Factor theory

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is NOT a biographical characteristic?

► Region
► Age
► Sex
► Tenure

Question No: 10 ( Marks: 1 ) - Please choose one

What does MBO provide for the individual employee?

► Specific performance objectives

► Precise job descriptions
► Clear direction and purpose
► Higher salaries

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following groups is defined by the organization’s structure?

► Informal
► Friendship
► Interest
► Formal

Question No: 12 ( Marks: 1 ) - Please choose one

A team in which a significant amount of communication and interaction occurs

electronically rather than face to face is referred to as:
 ► A research and development team
► A self-managed work team
► A problem solving team
► A virtual team

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following are the two dimensions of leader behavior explained in the Ohio
State studies?

► Initiating structure and consideration

► Employee-oriented and production-oriented
► Concern for people and concern for production
► Operant conditioning and classical conditioning

Question No: 14 ( Marks: 1 ) - Please choose one

Which step determines whether understanding has been achieved during the
communication process?

► Decoding
► Feedback
► Channel
► Encoding

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is NOT an example of upward communication?

► Informing employees of policies

► Suggestion boxes
► Grievance procedures
► A letter to your boss

Question No: 16 ( Marks: 1 ) - Please choose one

Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in:
► Filtering
► Defensiveness
► Selective perception
► Selective selection

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following leadership model integrates the expectancy theory of motivation
with the Ohio state Leadership research?

► Contingency
► Path-goal
► Leader-participation
► Cognitive arousal

Question No: 18 ( Marks: 1 ) - Please choose one

The transactional and transformational leadership should be viewed as:

► Opposing approaches to accomplishing goals

► Subcomponents of situational leadership
► Building blocks of charismatic leadership
► Cumulative forms of leadership

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following is a feeling of devotion, duty, or attachment to somebody or

something?

► Integrity
► Consistency
► Loyalty
► Reliability

Question No: 20 ( Marks: 1 ) - Please choose one

The new manager-employee relationship is an example of which of the following type of

trust?

► Deterrence-based
► Knowledge-based
► Identification-based
► Supposition-based

Question No: 21 ( Marks: 1 ) - Please choose one

When a bank robber points a gun at a bank employee, which of the following is his base
of power?

► Coercive
► Legitimate
► Positional
► Authoritative

Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following types of power requires acceptance of the leader’s authority by
members of the organization?

► Personal
► Organizational
► Legitimate
► Positional

Question No: 23 ( Marks: 1 ) - Please choose one

Cricket stars influence people's choice of athletic shoes and cola drinks. People are
admired due to which of the following power?
► Referent
► Expert
► Legitimate
► Personal

Question No: 24 ( Marks: 1 ) - Please choose one

High job specialization can lead to which of the following type of conflict?

► Communication
► Structural
► Personal-variable
► Job-related

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is mostly likely to promote the success of mediation?

► High motivation of the disputing parties

► Shared perceptions of the mediator as coercive
► Shared perceptions of the mediator as biased
► Extensive experience of the mediator

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following can be described as being loose in structure and a catalyst for
open lines of communications throughout the organization which results in an increased
flow of information?

Centralization
Decentralization
Departmentalization

Simple organizations

Question No: 27 ( Marks: 1 ) - Please choose one

A tall, centralized hierarchy of authority and top-down communication and decision

making are characteristics of which of the following organizational structures?

Organic structure
Matrix structure
Mechanistic structure
Functional structure

Question No: 28 ( Marks: 1 ) - Please choose one

A Plant Manager overseeing the functions of the Manager of Engineering, the Manager
of Accounting, and the Manager of Manufacturing is an example of:

Product departmentalization
Geographical departmentalization

Functional departmentalization
Process departmentalization

Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following statement is TRUE with regard to boundaryless organizations?

These organizations attempt to emulate simple structure

These remove the horizontal boundaries of management
These do not adopt participative decision making style
Team members will be rewarded for mastering multiple skills

Question No: 30 ( Marks: 1 ) - Please choose one

Which of the following are the forces that affect how an organization designs its
structure?

Suppliers, competitors, job design

Suppliers, job design, customers
Environment, economic forces, competitors
Environment, technology, and human resources

Question No: 31 ( Marks: 1 ) - Please choose one

Giving workers more control over how a task is to be completed often leads to job
enrichment because:

Workers can think out their own way of tackling the task
Change their pattern of working when they want
Feel more responsible for achieving the end product
All of the given options

Question No: 32 ( Marks: 1 ) - Please choose one

Which of the following characterizes non-routine or complicated technologies?

High task variety and high task analyzability

Low task variety and high task analyzability
Low task variety and Low task analyzability
High task variety and low task analyzability

Question No: 33 ( Marks: 1 ) - Please choose one

When the people are asked to envision the organization in five years and to describe what
is different is called:
Discovery
Dreaming
Design
Destiny
Question No: 34 ( Marks: 1 ) - Please choose one

In practice, organizations use interviews _____.

To determine applicant-organization fit

Solely to assess specific, job relevant skills
To manipulate an applicant’s image of the company
To assess a candidate’s credit history

Question No: 35 ( Marks: 1 ) - Please choose one

All of the following are operational activities of HR EXCEPT __________________

which is a strategic activity.

Analyzing HR metrics and measurements

Recruiting and selecting employees
Responding to goals and objectives set by executives
Complying with laws, policies, and procedures

Question No: 36 ( Marks: 1 ) - Please choose one

Performance is a function of which of the following factors?

Skill, willingness to act and reward
Ability, motivation and opportunity
Knowledge, skills and abilities
Tasks, incentives and rewards

Question No: 37 ( Marks: 1 ) - Please choose one

Cultures within an organization, typically defined by department designations and

geographical separation are called:
Multi cultures
National Cultures
Dominant Cultures
Subcultures

Question No: 38 ( Marks: 1 ) - Please choose one

Which characteristic is NOT reflective of subcultures?

Includes core values of the organization
Typically defined by department designations
Includes values shared only within the organization
Includes values unique to members of a department or group

Question No: 39 ( Marks: 1 ) - Please choose one

Consistency of behavior is an asset to an organization when it faces which of the

following?

Massive changes
A dynamic environment
An unknown environment
A stable environment

Question No: 40 ( Marks: 1 ) - Please choose one

Looking for better way to stay is called:

Reactive change
Anticipatory change
Radical Change
Incremental Change

Question No: 41 ( Marks: 1 ) - Please choose one

When there is some change in organization that is intentional and goal-oriented activity
then it is called;

Planned change
Unplanned change
Evolutionary change
Revolutionary change

Question No: 42 ( Marks: 1 ) - Please choose one

Which of the following technique refer to the application of direct threats or force upon
resisters?

Exploitation
Cooptation
Manipulation
Coercion

Question No: 43 ( Marks: 1 ) - Please choose one

If a manger is responsible to define goals, establish an overall strategy for achieving

those goals and matching activities accordingly, then which one of the following
functions is he/ she performing?

Planning
Organizing
Leading
Controlling

Question No: 44 ( Marks: 1 ) - Please choose one

Which emotions are the emotions an individual actually is experiencing, despite

what they might apparently show?

Felt
Displayed
Conditional
Exposed

Question No: 45 ( Marks: 1 ) - Please choose one

The communication used by managers to provide job instructions is an example of:

Downward communication
Lateral communication
Directional communication
Diagonal communication

Question No: 46 ( Marks: 1 ) - Please choose one

All of the following are the examples of reward power EXCEPT:

Pay
Work assignments
Promotion
Transfer

Question No: 47 ( Marks: 1 ) - Please choose one

A person in the organization may have crucial information about a statistical

breakthrough of great importance to the organization and its strategic marketing plan.
This is an example of which of the following power?
Referent
Legitimate
Reward
Expert

Question No: 48 ( Marks: 1 ) - Please choose one

Keeping subordinates informed about company policies and the penalties for violating
those policies is an example of using which of the following power?
Referent
Legitimate
Expert
Coercive

Question No: 49 ( Marks: 1 ) - Please choose one

Which of the following best describes a leader?

Being a leader also means being a manager

Leaders can emerge from with in a group
Leaders are appointed to their positions
Leaders influence others beyond the formal authority

Question No: 50 ( Marks: 1 ) - Please choose one

Which of the following statements about gender difference in leadership is correct?

There is no difference in leadership on the basis of gender
Women leaders are not good at negotiation
Men leaders seem to be more supportive and patient
Women tend to adopt democratic leadership style

Question No: 51 ( Marks: 1 ) - Please choose one

Which of the following is the system of task, reporting, and authority relationships within
which the work of the organization is done?

Organizational goals
Organizational structure
Organizational system
Organizational charts

Question No: 52 ( Marks: 1 ) - Please choose one

Which of the following is the manner in which divided tasks are combined and allocated
to work groups?

Departmentalization
Specialization
Formalization
Standardization

Question No: 53 ( Marks: 1 ) - Please choose one

Environmental uncertainty exists when managers:

Relax the constraints on product demand
Attempt to simplify the general environment
Attempt to stabilize the task environment
Have difficulty predicting the impact of environmental factors

Question No: 54 ( Marks: 1 ) - Please choose one

The job design method aimed at increasing the motivational factors in a job is called:
Job enrichment
Job enlargement
Job rotation
Cross-training

Question No: 55 ( Marks: 1 ) - Please choose one

Which of the following selection technique is most commonly used worldwide?

Work sample test

Interview
Background check
Performance-simulation tests

Question No: 56 ( Marks: 1 ) - Please choose one

Website and internet is changing the way companies and individuals communicate. It is
an example of which of the following forces for change?

People
Technology
Communication
Social

Question No: 57 ( Marks: 1 ) - Please choose one

All of the following are examples of internal forces for change EXCEPT:

Company Crisis
Changing work climate
Declining effectiveness
Globalization

Question No: 58 ( Marks: 1 ) - Please choose one

Which of the following is the individual source of resistance to change?

Structural inertia
Threat to expertise
Dislike of change agent
Threatened power

Question No: 59 ( Marks: 1 ) - Please choose one

Which of the following is the organizational source of resistance to change?

Fear of unknown
Economic threat
New social relationship
Threatened power

Question No: 60 ( Marks: 1 ) - Please choose one

Few years earlier there was a huge market of Window Air conditioner in Pakistan. Now
split air conditioners have replaced window AC. This change occurred due to which of
the following driving forces of change?
Changing values
Changing nature of workforce
Knowledge explosion
Rapid product obsolescence

Question No: 61 ( Marks: 1 ) - Please choose one

Which of the following is the process in which data is gathered, analyzed, summarized
and returned to those who generated them?

Process Consultation
Survey feedback
Inter-group development
Sensitivity Training

Question No: 62 ( Marks: 1 ) - Please choose one

Textile industry of Pakistan is facing huge losses due to the downfall of electricity. These
conditions are causing great stress among the employees and owners of textile mills.
Which of the following is the potential source of stress in this scenario?

Economic uncertainty
Technological change
Political uncertainty
Task demand

Question No: 63 ( Marks: 1 ) - Please choose one

Which of the following performance management component is about acknowledging

good performance?

Planning
Monitoring
Rewarding
Rating

Question No: 64 ( Marks: 1 ) - Please choose one

Which of the following is NOT an HR’s role in career development?

Taking career development initiatives
Polishing leadership qualities
Matching individual and organization needs
Identification of career opportunities

MGT502 - Organizational Behaviour

Question # 1 of 10 ( Start time: 10:48:09 PM ) Total Marks: 1

What are the three classes of factors that influence perception?
Select correct option:

Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values

Question # 2 of 10 ( Start time: 10:49:22 PM ) Total Marks: 1

Job satisfaction is best described as ____________.
Select correct option:

A result
A value
An attitude
A discipline

Question # 3 of 10 ( Start time: 10:50:30 PM ) Total Marks: 1

In the following steps in decision making, which would come first?
Select correct option:

Generate alternatives
Rating of alternative
Make a choice
Implement the decision

Question # 4 of 10 ( Start time: 10:51:00 PM ) Total Marks: 1

Values like working hard, being creative and honest are the means which
lead towards achieving organizational goals. Which of the following term
best describes these values?
Select correct option:

Terminal values
Instrumental values
Theoretical values
Social values

Question # 5 of 10 ( Start time: 10:52:23 PM ) Total Marks: 1

Which of the following is the most productive stage in group development?
Select correct option:

Producing
Increasing
Maturity
Performing

Question # 6 of 10 ( Start time: 10:53:23 PM ) Total Marks: 1

What does consensus refer to in attribution theory?
Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations

Question # 7 of 10 ( Start time: 10:54:40 PM ) Total Marks: 1

In attribution theory, what is distinctiveness?
Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

Question # 8 of 10 ( Start time: 10:55:08 PM ) Total Marks: 1

Organizational members who intentionally violate established norms that
result in negative consequences for the organization, its members, or both,
show:
Select correct option:

Deviant Workplace Behavior

Emotional Labor
Interpersonal Skills
Social Skills

Question # 9 of 10 ( Start time: 10:55:46 PM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving
quality and productivity must include _____.
Select correct option:

Quality management programs

Customer service improvements
Employee’s participation
Manufacturing simplification
Reference

Question # 10 of 10 ( Start time: 10:56:21 PM ) Total Marks: 1

What does MBO provide for the individual employee?
Select correct option:

Specific personal performance objectives

Precise job descriptions
Explicit task objectives
Clear direction and purpose

MGT502 - Organizational Behaviour

All of the following are true about learning EXCEPT that it :

Select correct option:
Can have a very short duration
Requires a change in behavior
Requires some form of experience
Affects aptitude

_____ is a measure of how organizations are becoming more heterogeneous in

terms of gender, race, and ethnicity. Select correct option:
Workforce diversity
Affirmative action
Organizational culture
Operational homogeneity

The degree, to which a person identifies with his or her job, actively participates
in it, and considers his or her performance as being important to self-worth is
__________. Select correct option:
Job satisfaction
Job involvement
Job stability
Job enrichment
Reference

What is/are the key element(s) of motivation? Select correct option:

Intensity
Direction
Persistence
All of the given options

Ref: “The processes that account for an individual’s intensity, direction and
persistence of effort toward attaining a goal”

Eden Corp has installed a new email system, but many staff members do not
know of its features. Upper management decides to allocate a small portion of
the company’s budget to solving this problem. A team that uses rational decision
making to arrive at a solution should be aware that this case deviates from the
assumptions of the rational decision making model in what way? Select correct
option:

There are cost constraints

The problem is not clearly defined
The options available to the team are not known
There are constraints on the options available

Mr. Hussain is a salesperson. He remembers the names of his customers easily

because he is able to retain and recall past experience. He is able in which of the
following dimensions of intellectual ability? Select correct option:
Memory
Number Aptitude
Deductive Reasoning
Perceptual speed

What is the term used for a general impression about an individual based on a
single characteristic such as intelligence, sociability, or appearance? Select
correct option:
The contrast effect
Personal bias
The halo effect
Projection

Which one of the following words is the best synonym for “ability”, as the term is
used in organizational behavior? Select correct option:
Motivation
Capacity
Experience
Wisdom

Factors other than satisfaction that impact one’s decision to leave a current job
include all of the following EXCEPT: Select correct option:
Labor market conditions
Length of tenure with the organization
Expectations about alternative job opportunities
Organizational citizenship behavior
What do we call it when we judge someone on the basis of our perception of the
group to which he/she belongs? Select correct option:
Stereotyping
Categorizing
Halo effect
Prototyping

Question # 1 of 10 ( Start time: 10:48:09 PM ) Total Marks: 1

What are the three classes of factors that influence perception?
Select correct option:
Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values

Question # 2 of 10 ( Start time: 10:49:22 PM ) Total Marks: 1

Job satisfaction is best described as ____________.
Select correct option:
A result
A value
An attitude
A discipline

Two important work attitudes are job satisfaction and

organizational commitment. Job satisfaction is the collection of feelings and
beliefs that people have about their organization as a whole. Work attitudes have
three components: an affective component (how a person feels about a job), a
cognitive component (what a person thinks about a job), and a behavioral
component (what a person thinks about how to behave on the job).

Question # 3 of 10 ( Start time: 10:50:30 PM ) Total Marks: 1

In the following steps in decision making, which would come first?
Select correct option:
Generate alternatives
Rating of alternative
Make a choice
Implement the decision

Question # 4 of 10 ( Start time: 10:51:00 PM ) Total Marks: 1

Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
describes these values?
Select correct option:

Terminal values
Instrumental values
Theoretical values
Social values

( Instrumental values. • Preferences for the means to be used in achieving

desired ends.)
Question # 5 of 10 ( Start time: 10:52:23 PM ) Total Marks: 1
Which of the following is the most productive stage in group development?
Select correct option:

Producing
Increasing
Maturity
Performing
There is no such thing producing rather performing

Question # 6 of 10 ( Start time: 10:53:23 PM ) Total Marks: 1

What does consensus refer to in attribution theory?
Select correct option:
There is general agreement about a perception
Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
Consensus occurs if everyone who is faced with a similar situation responds in
the same way. If consensus is high, you would be expected to give an external
attribution to the employee’s tardiness, whereas if other employees who took the
same route made it to work on time, your conclusion as to causation would be
internal.

Question # 7 of 10 ( Start time:

10:54:40 PM ) Total Marks: 1

In attribution theory, what is distinctiveness?

Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

Question # 8 of 10 ( Start time: 10:55:08 PM ) Total Marks: 1

Organizational members who intentionally violate established norms that result in
negative consequences for the organization, its members, or both, show:
Select correct option:

Deviant Workplace Behavior

Emotional Labor
Interpersonal Skills
Social Skills

Question # 9 of 10 ( Start time: 10:55:46 PM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving quality
and productivity must include _____.
Select correct option:
Quality management programs
Customer service improvements
Employee’s participation
Manufacturing simplification

Question # 10 of 10 ( Start time: 10:56:21 PM ) Total Marks: 1

What does MBO provide for the individual employee?
Select correct option:

Specific personal performance objectives

Precise job descriptions
Explicit task objectives
Clear direction and purpose

1. An OB study is least likely to be used to focus in which of the following

problems?

A. An increase in absenteeism at a certain company

B. A fall in productivity in one shift of a manufacturing plant
C. A decrease in sales due to growing foreign competition
D. Excessive turnover in volunteer workers at a non-profit organization

2. The topic of motivation in OB has been most influenced by which behavioral

science discipline?

A. Psychology
B. Sociology
C. Political science
D. Corporate strategy

3. As a manager, one of Ali’s duties is to present awards to outstanding

employees within his department. Which Mintzberg’s managerial role is Ali
performing, when he does this?
A. Leadership role
B. Monitor role
C. Figurehead role
D. Spokesperson role

4. Which one of the following would NOT be considered a human skill in Katz’s
structure?

A. Decision making
B. Communicating
C. Working as part of a team
D. Listening to others

5. Using operant conditioning, which of the following is NOT a method that can
be used to change behavior?

A. Negative reinforcement
B. Punishment
C. Counseling
D. Positive reinforcement

6. Suspending an employee for dishonest behavior is an example of which

method of shaping behavior?

A. Extinction
B. Punishment
C. Positive reinforcement
D. Negative reinforcement

7. Which of the following terminal values was ranked as the most important by
executives?

A. Freedom
B. Self-respect
C. Family security
D. Social security

8. A high score in which dimension of the Big Five model predicts good job
performance for all occupational groups?

A. Agreeableness
B. Conscientiousness
C. Emotional stability
D. Openness to experience

10. Which of the following is an example of an attitude?

A. Satisfaction of a person with a job well done
B. The opinion that it is never acceptable to steal
C. Anger at being unfairly accused of a wrongdoing
D. The avoidance of a restaurant where one once received bad service

11. Factors other than satisfaction that impact one’s decision to leave a current
job include all of the following EXCEPT:

A. Labor market conditions

B. Length of tenure with the organization
C. Expectations about alternative job opportunities
D. Organizational citizenship behavior

12. Job satisfaction is best described as _____.

A. A result
B. A value
C. An attitude
D. A discipline

13. Hanif is dissatisfied with his job but believes that his supervisor is a good
man who will do the right thing. Hanif has decided that if he just waits, conditions
will improve. Hanif’s approach to this problem is termed _____.

A. Exit
B. Voice
C. Loyalty
D. Neglect

14. “Fawad is easy-going at home, but at work he becomes very tense and
anxious.” This statement attributes Fawad’s personality more to which of the
following?

A. Heredity
B. Environment
C. Situation
D. Locus of control
15. People with which type of personality trait commonly make poor decisions
because they make them too fast.

A. Self-monitors
B. Extroverts
C. Type As
D. Type Bs

16. Asad, one of your newest employees, is an extravert. Which of the following
statements is least likely to be true?

A. Asad will probably attend the company picnic

B. Asad will be suited to a managerial or sales position
C. Asad will probably have a large number of relationships
D. Asad will perform well on specialized, detail-oriented tasks

17. Sadaf has a low absenteeism rate. She takes responsibility for his health and
has good health habits. She is likely to have a(an):
A. Internal locus of control
B. External locus of control
C. Core locus of control
D. High emotional stability level

18. Rizwan is low on conscientiousness. This would lead you to suspect that
which of the following statements is most likely to be true about Rizwan?

A. He will find comfort in the familiar

B. He will be easily distracted
C. He will be comfortable with solitude
D. He will be nervous, depressed, and insecure

19. Emotional intelligence appears to be especially relevant in jobs that demand

which of the following?

A. Charisma
B. Commitment
C. Social Interaction
D. Leadership Skills
20. Asma is an honest and straightforward lady. She believes her employees are
all similarly honest and straightforward, ignoring signs that they may be
manipulating her. What perceptual shortcut is Asma most likely using?
A. Contrast effect
B. Halo effect
C. Stereotyping
D. Projection

The time at which an object or event is seen is an example of what type of factor
influencing the perceptual process?
Select correct option:

Perceiver

Target

Reality

Situation

The time at which an object or event is seen can influence

attention, as can location, light, heat or any number of situational factors

Mrs. Hillary Clinton gained political capital by her marriage to the President
Clinton is an example of which of the following power?
Select correct option:

Referent power

Legitimate power

Reward power

Expert power

Some examples of referent power are: (a) each of the last seven White House
press secretaries have been paid handsomely for their memoirs relating to their
presence at the seat of government;
(b) Mrs. Hillary Clinton gained political capital by her marriage to the President;
These MCQ are not crossed checked these are just for idea

A threatened strike action by a labor union to force the management to accept

their demands is an example of which of the following power?
Select correct option:
Referent power
Legitimate power
Reward power
Coercive power

When a bank robber points a gun at a bank employee, his base of power is:
Select correct option:
Coercive
Punitive
Positional
Authoritative

Which of the following departmentalization can be considered necessary in an

organization where the company’s products fall into several categories with very
different production methods for each category?
Select correct option:
Customer
Production
Process
Matrix

Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
describes these values?
Select correct option:
Terminal values
Instrumental values
 Theoretical values
Social values

Which of the following techniques most restricts discussion or interpersonal

communication during the decision-making process?
Select correct option:
Nominal group
Brainstorm
Electronic meeting
Groupthink

According to attribution theory, which of the following is an example of externally

caused behavior?
Select correct option:
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working

Several key dimensions to any organization’s environment have been found.

Which of the following is one of these key dimensions?
Select correct option:
Productivity
Complexity
Interdependence
Collaboration

As a manager, one of Ali’s duties is to present awards to outstanding employees

within his department. Which Mintzberg managerial role is Ali performing, when
he does this?
Select correct option:
Leadership role
Monitor role
Figurehead role
Spokesperson role

Which of the following types of teams would most likely empower its team
members to make work-related decisions?
Select correct option:
Technical
Self-managed
Problem-solving
Management

What do we call the process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment?
Select correct option:
Perception
Interpretation
Social verification
Environmental analysis

Which of the following factors make it imperative that organizations be fast and
flexible?
Select correct option:
Temporariness
Corporate excess
Advances in corporate strategy
Globalization

MIDTERM EXAMINATION
Spring 2009
MGT502- Organizational Behaviour (Session - 2)

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the following is NOT a characteristic of group in organization?

► Common goal
► Interaction with one another
► Accept expectations and obligations
► Mutually independent

Question No: 2 ( Marks: 1 ) - Please choose one

Jobs in which success demands stamina, leg strength and manual dexterity require
management to identify an employee’s which characteristics?

► Physical abilities
► Motor abilities
 ► Mental abilities
► Emotional abilities

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following communication network is best illustrated by an unstructured

committee?

► Vertical
► Wheel
► All-channel
► Chain

Question No: 4 ( Marks: 1 ) - Please choose one

When all communication is channeled through one person, which of the following
communication network exists?

► All-channel
► Chain
► Horizontal
► Wheel

Question No: 5 ( Marks: 1 ) - Please choose one

Formal guidelines and authority hierarchies are examples of which function of

communication?

► Control
► Agreement
► Motivation
► Information

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is an example of downward communication flow?

► Suggestion boxes
► Disscussing problem with boss
► Feedback on job performance
► Letters to your boss

Question No: 7 ( Marks: 1 ) - Please choose one

The means by which a communication is passed is called:

 ► Medium
► Instrument
► Conductor
► Transmission

Question No: 8 ( Marks: 1 ) - Please choose one

On the Leadership Grid, a manager who has a medium concern for both, people and
production is a (n):

► Team manager
► Country club manager
► MIddle of the road manager
► Authority-obedience manager

Question No: 9 ( Marks: 1 ) - Please choose one

If a leader’s main concern is accomplishing his/her group’s tasks, the University of

Michigan studies label this leader as:

► Production-oriented
► Laissez-faire
► Consideration-oriented
► Employee-oriented

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following are the two dimensions of leadership behavior identified in the
University of Michigan studies?

► Emotional and rational

► Autocratic and democratic
► Initiating structure and consideration
► Employee-oriented and production-oriented

Question No: 11 ( Marks: 1 ) - Please choose one

If trait theories of leadership are valid, then leaders are _____.

► Educated
► Trained
► Born
► Authoritarian

Question No: 12 ( Marks: 1 ) - Please choose one

The main difference between a leader and a manager is:

► Managers seek change and leaders don't

► Leaders are thought of as better people because they don't punish
► Leaders are advocates for change, and managers for the status quo
► Managers are concerned with people, and leaders with events

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following techniques most restricts discussion or interpersonal

communication during the decision-making process?

► Groupthink fff
► Nominal group
► Brainstorm
► Electronic meeting

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is a tendency for members of a cohesive group to reach decisions
without weighing all the facts, especially those contradicting the majority opinion?

► Group conformity
► Group shift
► Groupthink
► Social loafing

Question No: 15 ( Marks: 1 ) - Please choose one

What is generally the result of groupthink?

► Higher quality decisions

► More risky decisions
► Less critical analysis
► Unpopular decisions

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is true about virtual teams?

► There is an absence of verbal cues

► There is limited social context
► People collaborate online
► All of the given options
Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following helps to explain the current popularity of teams?

► Easy to manage
► Less expensive
► Use employee talents better
► Promote socialization

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following statements concerning tenure is NOT true?

► Tenure does not appear to be a good predictor of employee productivity

► Tenure and satisfaction are positively related
► Tenure is a good variable in explaining turnover
► Tenure and organizational investment are negatively related

Question No: 19 ( Marks: 1 ) - Please choose one

What other name is the two-factor theory known by?

► Theories X and Y
► Motivator-Hygiene Theory
► Hierarchy of Needs Theory
► Satisfaction/Dissatisfaction Theory

Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following method is used for strengthening desirable behavior?

► Negative Reinforcement
► Neutral Reinforcement
► Pleasant Reinforcement
► Positive Reinforcement

Question No: 21 ( Marks: 1 ) - Please choose one

How does McClelland define the need for affiliation?

► Drive to excel, to strive to succeed

► Need to make others behave in a novel way
► Desire for friendship and mutual understanding
► The desire to control & influence their behavior

Question No: 22 ( Marks: 1 ) - Please choose one

Who developed ERG theory?

► Mcclelland
► Maslow
► Alderfer
► Ouchi

Question No: 23 ( Marks: 1 ) - Please choose one

Maslow’s hierarchy of needs arranges those needs in which of the following orders?

► Physiological, esteem, safety, social, and self-actualization

► Physiological, safety, social, esteem, and self-actualization
► Safety, physiological, esteem, social, and self-actualization
► Physiological, social, safety, esteem, and self-actualization

Question No: 24 ( Marks: 1 ) - Please choose one

What are the three key elements of motivation?

► Interest, activity and reward

► Awareness, effort and outcome
► Stimulation, progress and achievement
► Intensity, direction and persistence

Question No: 25 ( Marks: 1 ) - Please choose one

Amna is an honest and straightforward person. She believes her employees are all
similarly honest and straightforward, ignoring signs that they may be
manipulating her. What perceptual shortcut is Amna most likely using?

► Prototyping
► Contrast effect
► Halo effect
► Projection

Question No: 26 ( Marks: 1 ) - Please choose one

Asma is experiencing conveyance problem for her college pick and drop. She decides to
use the rational decision-making model to decide what to do. What might be the next step
she takes if she follows this model?

► Define the problem

► Identify the decisions criteria
► Evaluate other available alternatives
 ► Select the best alternative

Question No: 27 ( Marks: 1 ) - Please choose one

The time at which an object or event is seen is an example of what type of factor
influencing the perceptual process?

► Situation
► Perceiver
► Reality
► Target

Question No: 28 ( Marks: 1 ) - Please choose one

What is the most relevant application of perception concepts to OB?

► The perceptions people form about each other

► The perceptions people form about their employer
► The perceptions people form about society
► The perceptions people form about external reality fff

Question No: 29 ( Marks: 1 ) - Please choose one

Imran is the head of a group at an advertising agency working with artists and designers
to come up with effective branding of new products. Why is it particularly important for
him to keep his team happy?

► People are more conscientious when they are in a good mood

► People are more efficient when they are in a good mood
► People are more productive when they are in a good mood
► People are more creative when they are in a good mood

Question No: 30 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding Big five Model?

► The Big Five traits are related to intrinsic motivational factors

► The Big Five traits are related to extrinsic motivational factors
► The Big Five traits are related to both intrinsic and extrinsic factors
► The Big Five traits have no relationship to motivational factors

Question No: 31 ( Marks: 1 ) - Please choose one

The degree to which people value relationships and show sensitivity and concern for the
welfare for others is called:
 ► Quantity of life
► Quality of life
► Long-term orientation
► Social Loafing

Question No: 32 ( Marks: 1 ) - Please choose one

All of the following are sources of the values EXCEPT:

► External Reference Groups
► Role Models
► Achievement
► Teachers

Question No: 33 ( Marks: 1 ) - Please choose one

Values like working hard, being creative and honest are the means which lead towards
achieving organizational goals. Which of the following term best described these values?

► Terminal values
► Instrumental values
► Theoretical values
► Social values

Question No: 34 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the scales to measure job satisfaction?

► Minnesota Satisfaction Questionnaire

► The Faces Scale
► The mentor scale
► Descriptive Index

Question No: 35 ( Marks: 1 ) - Please choose one

Following a response by the termination or withdrawal of something unpleasant is

called----------------.

► Positive reinforcement
► Extinction
► Negative reinforcement
► Punishment

Question No: 36 ( Marks: 1 ) - Please choose one

Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning.
Now whenever he passes by the restaurant, he feels nauseous. This is an example of
which of the following learning theory?

► Classical conditioning fff

► Social learning
► Operant conditioning
► Reinforcement theory

Question No: 37 ( Marks: 1 ) - Please choose one

Which of the following are identified as new managerial functions?

► Planning and organizing

► Leading and controlling
► Directing and monitoring
► TQM and continuous improvement

Question No: 38 ( Marks: 1 ) - Please choose one

Mr. Ahmed is responsible to transmit information to outsiders on organization’s plans,

policies, actions and results. Which managerial role is he playing in organization?

► Disseminator
► Spokesperson
► Representative
► Figurehead

Question No: 39 ( Marks: 1 ) - Please choose one

The greatest contribution of which one of the following to OB is through their study of
group behavior in organizations, particularly formal and complex organizations?

► Psychology fff
► Sociology
► Anthropology
► Social Psychology

Question No: 40 ( Marks: 1 ) - Please choose one

If a manger is responsible to define goals, establish an overall strategy for achieving

those goals and matching activities accordingly, then which one of the following
functions is he/ she performing.

► Planning
► Organizing
► Leading
► Controlling
Question No: 41 ( Marks: 10 )

What are the common skills exhibited by an effective manager?

ANSWER:
Skill: Skill is defined as an ability to act in a way that allows a person to highly perform
his roles.
Skills required by Effective Manager:
There are various skills which must be possessed by a manager in order to be
effective. Some of such skills are listed below
1 Define proper goals for everyone.
2 Must plan and organize the work properly so that it flows smoothly.
3 Enables proper communication in all directions.
4 Promotes participation of individuals
5 Provide honest feedback
6 Empower and delegate the important tasks to subordinates
7 Have full control over the whole process
8 Motivate the subordinates to goal achievement
9 Exhibits technical as well as administrative expertise to answer related questions.
10 Facilitates work through teams and proper training
11 Keep the activities move by following the schedule and deadlines.
12 Rewards good performances

MIDTERM EXAMINATION
Spring 2009
MGT502- Organizational Behaviour (Session - 4)
Time: 60 min

Question No: 1 ( Marks: 1 ) - Please choose one

The behavior of people is influenced by which of the following factors?

► Psychological needs
► Individual drives
► Social roles and status
► All of the given options

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following is defined as intellectual and mechanical processes used by an

organization to transform inputs into products or services?

► Mechanism
► Technology
 ► Operational system
► Information system

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is not one of the types of attitude?

► Job satisfaction
► Job Involvement
► Organizational Behavior
► Organizational commitment

100%sure Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following is NOT included in the ways employees can express
dissatisfaction?

► Exit
► Voice
► Loyalty
► Noise

Question No: 5 ( Marks: 1 ) - Please choose one

Values like working hard, being creative and honest are the means which lead towards
achieving organizational goals. Which of the following term best described these values?

► Terminal values
► Instrumental values
► Theoretical values
► Social values

Question No: 6 ( Marks: 1 ) - Please choose one

The relatively stable set of psychological attributes that distinguishes one person from
another is called __________

► Attitude
► Personality
► Perception
► Mind-set

Question No: 7 ( Marks: 1 ) - Please choose one

According to the Big Five model; people having personality dimension of openness to
experience are:
 ► Caring and dependable
► Flexible and risk taker
► Outgoing and talkative
► Tolerant and self-hearted

Question No: 8 ( Marks: 1 ) - Please choose one

Mr. Abad thinks that his own actions and behaviors have an impact in determining what
happens to him. What do you think he has?

► Core locus of control

► Personal Locus of control
► Internal Locus of control
► External Locus of control

100%sure Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is the dimension of emotional intelligence that describes the
ability to manage your own emotions and impulses?

► Self-awareness
► Self-management
► Commitment
► Social-skills

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is NOT a factor in the individual perceiver?

► Attitude
► Motive
► Location
► Perception

Question No: 11 ( Marks: 1 ) - Please choose one

A decision making model that describes how individuals should behave in order to
maximize some outcomes is:

► Rational decision making

► Bonded rational model
► Intuitive decision making
► Contingent decision making

100%sure Question No: 12 ( Marks: 1 ) - Please choose one

What is the first step in the Rational Decision-Making Model?

► Defining the problem

► Weighing the decision criteria
► Identifying the decision criteria
► Developing alternatives

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following is NOT an assumption of the rational decision-making model?

► The decision maker has complete information

► The decision maker is aware of all consequences
► The decision maker can identify all the relevant criteria
► The decision maker is constrained by time and costs

Question No: 14 ( Marks: 1 ) - Please choose one

If someone wishes to emphasize the importance of making decisions consistent with

fundamental liberties and privileges, the focus of his/her teaching will be on which of the
following?

► Rights
► Privilege
► Justice
► Utilitarianism

Question No: 15 ( Marks: 1 ) - Please choose one

According to attribution theory, which of the following is an internally caused

behavior?

► Working late in order to get a promotion

► Arriving at work late because heavy traffic
► Working weekends because of your employer’s orders
► Depending on luck for success

100% sure Question No: 16 ( Marks: 1 ) - Please choose one (chap 11)

Amna is an honest and straightforward person. She believes her employees are all
similarly honest and straightforward, ignoring signs that they may be
manipulating her. What perceptual shortcut is Amna most likely using?

► Prototyping
► Contrast effect
 ► Halo effect
► Projection

100%sure Question No: 17 ( Marks: 1 ) - Please choose one

Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst,
and need for sex?

► Esteem
► Safety
► Physiological
► Social

Question No: 18 ( Marks: 1 ) - Please choose one

Sheraz wants to become a surgeon, not only because achieving this goal will give him
self-respect and autonomy, but also because he wants a job with high status and
recognition from others. Which of Maslow’s needs is Sheraz trying to fill?

► Self-actualization
► Social
► Esteem
► Safety

Question No: 19 ( Marks: 1 ) - Please choose one

Hassan derives a great sense of belongingness, acceptance and friendship from his
relationships with his extended family. Which of Maslow’s needs is Hassan fulfilling
through these relationships?

► Self-actualization
► Esteem
► Social
► Physiological

Question No: 20 ( Marks: 1 ) - Please choose one

What is the primary organizational factor that satisfies people’s physiological needs?

► Relationship
► Recognition
► Pay
► Admiration

Question No: 21 ( Marks: 1 ) - Please choose one

Which of Maslow’s needs best approximates McClelland’s need for achievement?

► Esteem
► Self-actualization
► Physiological
► Social

Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following is NOT a comparison an employee can use in equity theory?

► Self-inside fff
► Self-goal
► Other-outside
► Self-outside

Question No: 23 ( Marks: 1 ) - Please choose one

The degree to which an individual believes that performing at a particular level will
generate a desired outcome is defined by expectancy theory as what kind of relationship.

► Performance-reward
► Effort-performance
► Reward-personal goal
► Effort-satisfaction

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following concepts is inconsistent with the expectancy theory of

motivation?

► Self-interest is pursued
► Performance and rewards are related
► Attractive rewards will motivate
► One’s inputs and outputs are compared to another’s

Question No: 25 ( Marks: 1 ) - Please choose one

What is the largest demographic change in the last few years in Pakistani workforce?

► Increasing ethnic diversity

► A fall in married workers
► Increasing age of workers
► More women in the workforce

Question No: 26 ( Marks: 1 ) - Please choose one

What is the name for an incentive plan where improvements in group productivity
determine the total amount of money that is allocated?

► Gainsharing
► Profit-sharing
► Piece rates
► Employee ownership

Question No: 27 ( Marks: 1 ) - Please choose one

In which of the following situation Synergy is most likely to occur?

► The activities of all group members are fully dependent on one another
► The performance of one member of a group affects what other members do
► Group members must perform specific behaviors in a predetermined order
► Group members acting together produce more or better output than alone

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following type of teams would most likely empower its team members to
make work-related decisions?

► Technical
► Self-managed
► Problem-solving
► Cross functional

100% sure Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following is true about virtual teams?

► There is an absence of verbal cues

► There is limited social context
► People collaborate online
► All of the given options

Question No: 30 ( Marks: 1 ) - Please choose one

All of the following are problem solving techniques EXCEPT:

► Consensus
► Brainstorming
► Nominal Group Techniques
► Synergy
Question No: 31 ( Marks: 1 ) - Please choose one

Which of the following statement best defines leadership?

► Implementing the strategy provided by management

► Least concerned in bringing organizational change
► Coordinating and handling day-to-day problems
► The ability to influence a group in goal achievement

Question No: 32 ( Marks: 1 ) - Please choose one

Which of the following leadership style gave the group members complete freedom?

► Autocratic fff
► Democratic
► Laissez-faire
► Consideration

Question No: 33 ( Marks: 1 ) - Please choose one

Which of the following is a behavioral theory of leadership?

► Trait theory
► Fiedler model
► Ohio State studies
► Equity Theory

100%sure Question No: 34 ( Marks: 1 ) - Please choose one

In the communication process, which of the following steps occurs first?

► Transmitting
► Decoding
► Encoding
► Understanding

Question No: 35 ( Marks: 1 ) - Please choose one

Which of the following is the product of a sender’s encoding?

► Channel
► Message
► Transmission
► Medium

Question No: 36 ( Marks: 1 ) - Please choose one

If Ali is apprehensive regarding oral communication, which of the following behaviors is
he least likely to display?

► He prefers to talk on the phone

► He prefers to send emails
► He relies on memos or letters
► He avoids face-to-face communication

Question No: 37 ( Marks: 1 ) - Please choose one

Which of the following is an important nonverbal component of communication?

► Written memo
► Paraphrase
► Eye contact
► E-mail fff

Question No: 38 ( Marks: 1 ) - Please choose one

The ability to do speedy and accurate arithmetic is called:

► Verbal Comprehension
► Number aptitude
► Perceptual Speed
► Memory

Question No: 39 ( Marks: 1 ) - Please choose one

Which emotions are the emotions an individual actually is experiencing, despite

what they might apparently show.

► Felt fff
► Displayed
► Conditional
► Exposed

Question No: 40 ( Marks: 1 ) - Please choose one

A group composed of MBA marketing students similar in age, type of problem, and
personality characteristics can be called_____________________

► A homogeneous group
► A heterogeneous group
► A command group
 ► A task group

Question No: 41 ( Marks: 10 )

Zahid is responsible for purchasing a new computer system for her offcie. Given the
significant financial investment, Zahid has decided to use the rational decision-making
model. You are required to identify six steps of rational decision making model and
explain how Zahid proceeds according to this model.

A decision-making model that describes how individuals should behave in order to

maximize some outcomes.

There are following Steps in the Rational Decision- Making Model

1. Define the problem.

2. Identify the decision criteria.
3. Allocate weights to the criteria.
4. Develop the alternatives.
5. Evaluate the alternatives.
6. Select the best alternative

Zahid can use the following steps for selecting a good decision for buying a computer
system.

Step 1.
• Many poor decisions can be traced to the decision maker overlooking a problem or
defining the wrong problem.
Step 2: Identify the decision criteria important to solving the problem.
• The decision maker determines what is relevant in making the decision. Any factors not
identified in this step are considered irrelevant to the decision maker.
• This brings in the decision maker’s interests, values, and similar personal preferences
Step 3: Weight the previously identified criteria in order to give them the correct priority
in the decision.
Step 4: Generate possible alternatives that could succeed in resolving the problem.
Step 5: Rating each alternative on each criterion.
• Critically analyze and evaluate each alternative
• The strengths and weaknesses of each alternative become evident as they are compared
with the criteria and weights established in the second and third steps.
Step 6: The final step is to compute the optimal decision:
• Evaluating each alternative against the weighted criteria and selecting the alternative
with the highest total score.

Question No: 1 ( Marks: 1 ) - Please choose one

The opinion or belief segment of an attitude is described by which component of attitude?

► Cognitive fff
► Affective
► Behavioral
► Behavior intension

Question No: 2 ( Marks: 1 ) - Please choose one

Values like working hard, being creative and honest are the means which lead towards
achieving organizational goals. Which of the following term best described these values?

► Terminal values
► Instrumental values
► Theoretical values
► Social values

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following country is a representative of collectivism as a nation i.e. group

harmony, cohesiveness, consensus and corporation?

► Canada
► Japan
► United States
► Cape Town

Question No: 4 ( Marks: 1 ) - Please choose one

Guatemala is a country where inequalities exist showing gap between rich and poor.
Which of the following value is truly representing the state of Guatemala?

► Power distance
► Individualism
► Collectivism
► Uncertainty avoidance

100%sure Question No: 5 ( Marks: 1 ) - Please choose one

The Big Five model is related to ________________

► Perception
► Personality
► Experience
► Culture
Question No: 6 ( Marks: 1 ) - Please choose one

Which dimension of the Big Five model refers to be pleasant and accommodating in
social situations?

► Extroversion
► Openness to experience
► Emotional stability
► Agreeableness

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the traits according to the Big Five Model?

► Conscientiousness
► Extroversion
► Agreeableness
► Self actualization

Question No: 8 ( Marks: 1 ) - Please choose one

Emotional Responses that the organization requires workers to show and considers
appropriate in a given job are called:

► Felt Emotions
► Displayed Emotions page39
► Moods
► Emotional Intelligence fff

100%sure Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the six universal emotions, as agreed upon
by most contemporary researchers?
► Anger
► Fear
► Hate
► Sadness

100%sure Question No: 10 ( Marks: 1 ) - Please choose one(chap 12)

Sana is a group leader at interior designing firm. She is concerned with the achievement
of her peers and subordinates, she appreciate their suggestions and motivates them to
come up with something new and unique. Which of the following is Sana’s style?

► Conceptual
 ► Behavioral
► Directive
► Analytical

100%sure Question No: 11 ( Marks: 1 ) - Please choose one (chap 11)

“Just because he was late in his first class, his teacher thinks he is irresponsible student".
Which error teacher has commited in this case?
► Selective perception
► Stereotyping
► Hallo effect
► Social perception

100%sure Question No: 12 ( Marks: 1 ) - Please choose one(chap 11)

It is not possible for Mr. Asim to understand everything he sees, he notices a few of the
things, we can say that he engages in:

► Assimilating
► Selective perception
► Halo Effect
► Target Perception

Question No: 13 ( Marks: 1 ) - Please choose one

According to attribution theory, which of the following is an example of

externally caused behavior?

► An employee is late because of a flat tire.

► An employee was promoted because of his abilities
► An employee was fired because he slept on the job.
► An employee was promoted because he was hard working.

Question No: 14 ( Marks: 1 ) - Please choose one

According to attribution theory, if someone shows different behaviors in different

situations then this can be termed as___________.

► Consensus
► Distinctiveness
► Reliability
► Consistency

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following statement best describes “motivation?”

 ► Results in a level of efforts put by a group
► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands

Question No: 16 ( Marks: 1 ) - Please choose one

Shahid is a salaried employee whose job is to proof read legal documents. He discovers
that he is paid substantially more than his colleagues, even though their jobs and
performances are very similar. What is likely to be his reaction to this discovery
according to equity theory?

► The quantity of documents he proofreads will decrease

► The quality of documents he proofreads will decrease
► The quantity and/or the quality of documents he proofreads will increase
► There will be no effect of this fact on his performance

Question No: 17 ( Marks: 1 ) - Please choose one

The degree to which an individual believes that performing at a particular level will
generate a desired outcome is defined by expectancy theory as what kind of relationship.

► Performance-reward
► Effort-performance
► Reward-personal goal
► Effort-satisfaction

Question No: 18 ( Marks: 1 ) - Please choose one

Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of

the following is an example of such a factor?

► Advancement
► Working condition
► Achievement
► Recognition

Question No: 19 ( Marks: 1 ) - Please choose one

What continuum in the two-factor theory is made up of the hygiene factors?

► No dissatisfaction to dissatisfaction
► No dissatisfaction to satisfaction
► Satisfaction to no satisfaction
► Satisfaction to dissatisfaction
Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following is NOT a biographical characteristic?

► Region
► Age
► Sex
► Tenure

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following statements concerning tenure is NOT true?

► Tenure does not appear to be a good predictor of employee productivity fff

► Tenure and satisfaction are positively related
► Tenure is a good variable in explaining turnover
► Tenure and organizational investment are negatively related

Question No: 22 ( Marks: 1 ) - Please choose one

What does MBO provide for the individual employee?

► Specific performance objectives

► Precise job descriptions
► Clear direction and purpose
► Higher salaries

Question No: 23 ( Marks: 1 ) - Please choose one

Who sets MBO objectives?

► The immediate supervisor

► The superior and subordinate
► The head of department
► The employees themselves

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following are all forms of variable-pay programs?

Wage incentive plans, flextime, piece-rate

►Piece-rate, wage incentive plans, gain sharing
Profit-sharing, lump-sum bonuses, extended vacations
Retirement benefits, extended vacations, flextime
Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is one advantage of variable pay plans to management?

They turn fixed labor costs into variable labor costs

They turn low producers into high producers
They turn slow employees into fast employees
They turn high fixed costs into low fixed costs

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following statements most accurately describes interest groups?

They are longer lasting than friendship groups

They are formed because of some common objective
They are governed by labor laws
They are likely to involve great social conflict

Question No: 27 ( Marks: 1 ) - Please choose one

Teams typically outperform individuals when the tasks being completed

______________

Require multiple skills

Require judgment fff
Require experience
All of the given options

Question No: 28 ( Marks: 1 ) - Please choose one

Team members with good listening, feedback, and conflict resolution skills possess
______________.

Technical expertise
Problem-solving skills
Decision-making skills fff
►Interpersonal skills

Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following is one of the drawbacks of a small team?

Lack for diversity of views

Less chances of disagreement
Less rigidity
Less difficult to assemble
Question No: 30 ( Marks: 1 ) - Please choose one

Individual decisions are generally preferable to group decisions when which of the
following is required?

Speed
Creativity
Acceptance
Quality

Question No: 31 ( Marks: 1 ) - Please choose one

The main difference between a leader and a manager is:

Managers seek change and leaders don't

Leaders are thought of as better people because they don't punish
Leaders are advocates for change, and managers for the status
quo
Managers are concerned with people, and leaders with events

Question No: 32 ( Marks: 1 ) - Please choose one

Which of the following is a behavioral theory of leadership?

Trait theory
Fiedler model
Ohio State studies and definitely University of Michigan.
Equity Theory

Question No: 33 ( Marks: 1 ) - Please choose one

According to the Ohio State studies, the extent to which a leader’s behavior is directed
toward getting the job done is called:

Initiating structure
Consideration
Maximization
Path-goal

Question No: 34 ( Marks: 1 ) - Please choose one

A leader high in initiating structure would do which of the following?

Exhibit laissez-faire type of leadership

Maximize leader-member relations
Assign group members to particular tasks
Empower employees to make their own decisions

Question No: 35 ( Marks: 1 ) - Please choose one

The graphic portrayal of a two-dimensional view of leadership styles by Blake and

Mouton is known as:

Least preferred co-worker scale

Leader-participation model
Autocratic-democratic continuum
Managerial grid

Question No: 36 ( Marks: 1 ) - Please choose one

The means by which a communication is passed is called:

Medium
Instrument
Conductor
Transmission

Question No: 37 ( Marks: 1 ) - Please choose one

Bulletin, notice boards, circulars are considered to be which type of communication?

Upward communication
Downward communication
Horizontal communication
Lateral communication

Question No: 38 ( Marks: 1 ) - Please choose one

Which of the following is an important nonverbal component of communication?

Written memo
Paraphrase
Eye contact
E-mail

Question No: 39 ( Marks: 1 ) - Please choose one

Which of the following communication network occurs when a checkout clerk reports to
a department manager, who in turn reports to a store manager, who reports to a regional
manager?
Wheel
All-channel
Chain
Horizontal

Question No: 40 ( Marks: 1 ) - Please choose one

The _____ network best serves to promote high member satisfaction.

Direct
Circle
Wheel
►All-channel

Question No: 41 ( Marks: 10 )

What are the common skills exhibited by an effective manager?

A skill is an ability to act in a way that allows a person to perform highly in her or
his role. Managers need three types of skills:

1. Conceptual Skills
2. Human Skills
3. Technical Skills

Technical Skill

USE YOUR HAND

HUMAN SKILL

HOW TO DEAL WITH PEOPLE

Conceptual Skill

Developing a Mission of (LIFE OR COMPANY)

1. Conceptual skills to analyze and diagnose a situation to distinguish between cause

and effect;
2. Human skills to understand, work with, lead, and control the behavior of
individuals and groups
3. Technical skills job-specific knowledge and techniques required to perform an
organizational role.

Effective managers need all three types of skills—conceptual, human, and technical.
For example,
Entrepreneurs often are technically skilled but lack conceptual and human skills.
Scientists who become managers have technical expertise, but low levels of human
skills.

Management Skills
Robert Katz has identified three essential management skills: technical, human, and
conceptual.

1. Technical Skills
 The ability to apply specialized knowledge or expertise. All jobs require some
specialized
expertise, and many people develop their technical skills on the job.

2. Human Skills
 The ability to work with, understand, and motivate other people, both
individually and in
groups, describes human skills. Many people are technically proficient but
interpersonally incompetent

3. Conceptual Skills
1. The mental ability to analyze and diagnose complex situations
2. Decision making, for example, requires managers to spot problems, identify
alternatives
that can correct them, evaluate those alternatives, and select the best one.

Skills Exhibited by an Effective Manager

1. Clarifies goals and objectives for everyone involved
2. Encourages participation, upward communication, and suggestions
3. Plans and organizes for an orderly work flow
4. Has technical and administrative expertise to answer organization-related
questions
5. Facilitates work through team building, training, coaching and support
6. Provides feedback honestly and constructively
7. Keeps things moving by relying on schedules, deadlines, and helpful reminder
8. Controls details without being over-bearing
9. Applies reasonable pressure for goal accomplishment
10. Empowers and delegates key duties to others while maintaining goal clarity and
commitment
11. Recognizes good performance with rewards and positive reinforcement

Question No: 1 ( Marks: 1 ) - Please choose one

Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s

customs and has difficulty in adapting it. He also feels homesickness. What is Ali
experiencing?

► Culture shock
► Foreign culture
► Alien culture
► Adventure

Question No: 2 ( Marks: 1 ) - Please choose one

Mr. Hussain is a salesperson. He remembers the names of his customers easily because
he is able to retain and recall past experience. He is able in which of the following
dimensions of intellectual ability?

► Memory
► Number Aptitude
► Deductive Reasoning
► Perceptual speed

Question No: 3 ( Marks: 1 ) - Please choose one

Following a response by the termination or withdrawal of something unpleasant is

called----------------.

► Positive reinforcement
► Extinction
► Negative reinforcement
► Punishment

Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding “perceiver”?

► The person making interpretations

► The person making accurate judgments
► The person handling problems
► The person appointed to transmit information

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following statement best describes “motivation?”

► Results in a level of efforts put by a group

► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is likely to decrease as a worker grows older?

► Productivity
► Likelihood of quitting
► Work ethic
► Absenteeism

Question No: 7 ( Marks: 1 ) - Please choose one

After which stage of a group’s development is there a relatively clear hierarchy of

leadership within the group?

► Norming
► Storming
► Development
► Forming

Question No: 8 ( Marks: 1 ) - Please choose one

Individual decisions are generally preferable to group decisions when which of the
following is required?

► Speed
► Creativity
► Acceptance
► Quality

Question No: 9 ( Marks: 1 ) - Please choose one

If trait theories of leadership are valid, then leaders are _____.

► Educated
► Trained
► Born
► Authoritarian

Question No: 10 ( Marks: 1 ) - Please choose one

If Ali is apprehensive regarding oral communication, which of the following behaviors is
he least likely to display?

► He prefers to talk on the phone

► He prefers to send emails
► He relies on memos or letters
► He avoids face-to-face communication

Question No: 11 ( Marks: 1 ) - Please choose one

Asad telephones his employee, Usman, to let him know that today’s meeting has been
moved to one o’clock. In the communication process, Asad is:

► The sender
► The receiver
► The channel
► The encoder

Question No: 12 ( Marks: 1 ) - Please choose one

The path-goal theory was developed by ______________.

► Robert House
► Fred Fiedler
► Blake and Mouton
► Vroom and Yetton

Question No: 13 ( Marks: 1 ) - Please choose one

Sumeera has been working in a packaging company for last ten years. She is the most
senior employee of her department that’s why her manager frequently relies on her
judgment. Whenever manger goes out of city for work, he put Sumeera in charge because
he knows she will handle work efficiently in his absence. What type of trust relationship
is this?

Reward-based trust
Knowledge-based trust
Identification-based trust
Deterrence-based trust

Question No: 14 ( Marks: 1 ) - Please choose one

Computer specialist, tax accountants, economists and industrial psychologists possess

which of the following power?
Referent
Information
Formal
Expert

Question No: 15 ( Marks: 1 ) - Please choose one

Leaders achieve goals, and power is:

A goal in and of itself

Usually used by poor leaders
A means of achieving goals
A strong influence on leaders’ goals

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is least likely to create dependency?

Scarcity of resources
Non substitutability
Power legitimacy
Supply and demand

Question No: 17 ( Marks: 1 ) - Please choose one

Dependency is decreased when the resource you control is:

Scarce
Important
Insufficient
Easily replaced

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following is a form of illegitimate political behavior?

Forming coalitions
Symbolic protests
Complaining to supervisors
Bypassing the chain of command

Question No: 19 ( Marks: 1 ) - Please choose one

Which bargaining strategy is preferable for use in intra-organizational behavior?

Positive negotiation
Distributive bargaining
Integrative bargaining
Equal bargaining

Question No: 20 ( Marks: 1 ) - Please choose one

Ali wants to buy a motor bike. He goes to the showroom and sees different models of
bikes. He likes one of them very much and wants to purchase it. He asks the price from
dealer which is more then his range. Both of them then negotiate over price. This is an
example of:

BATNA
Distributive negotiation
Integrative negotiation
Third party negotiation

Question No: 21 ( Marks: 1 ) - Please choose one

The focus of relationships in distributive bargaining is:

Accommodation
The long term
The short term
Lose-lose

Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following statements is true pertaining to the role of personality traits in
negotiations?
Charming personalities quickly resolve the conflicts
Competent individuals make excellent negotiations
Extraverts are less effective negotiators than introverts
Iinternal locus of control people are better negotiators

Question No: 23 ( Marks: 1 ) - Please choose one

Which of the following is a deterioration of mental efficiency, reality testing, and moral
judgment resulting from in-group pressures?
Decision making
Groupthink
Brainstorming
Group polarization

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following is right about the encoding step in the communication process?

It is not necessary for verbal communication

It is difficult for recevier to understand

It involves converting the idea into message

It follows the transmission of the message to receiver

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following terms involves the use of power and influence tactics for personal
benefit ?
Political seasoning
Coalition formation
Legitimate authority
Organizational politics

Question No: 26 ( Marks: 1 ) - Please choose one

To achieve a compromise approach, one needs to________________.

Avoid overt disagreement

Value openness and trust
Dominate the other conflicting party
Give up something of value
Question No: 27 ( Marks: 1 ) - Please choose one

If you have a narrow span of control, you have which of the following type of a (n)
organization?

Efficient
Short
►Tall
Matrix

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the strengths of the Matrix Structure?

It facilitates coordination in complex activities

It facilitates the efficient allocation of specialists
It eliminates the duplication of resources
It minimizes ambiguity in reporting

Question No: 29 ( Marks: 1 ) - Please choose one

Setting Goals, establishing and communicating elements and standards is called:

Planning
Developing
Monitoring
Leading

Question No: 30 ( Marks: 1 ) - Please choose one

---------------- is a management strategy aimed at embedding awareness of quality in all

organizational processes.
Development
Standards
Benchmarking
TQM

Question No: 31 ( Marks: 1 ) - Please choose one

All of the following include behavioral symptoms of stress EXCEPT:

Asthma
Bad moods
Being irritable
Defensiveness
Question No: 32 ( Marks: 1 ) - Please choose one

All of the following include Physical symptoms of stress EXCEPT:

Bad moods
Faster heart beat
Increased sweating
Cool skin

Question No: 33 ( Marks: 1 ) - Please choose one

When the people are asked to envision the organization in five years and to describe what
is different is called:
Discovery
Dreaming
Design
Destiny

Question No: 34 ( Marks: 1 ) - Please choose one

All of the following are operational activities of HR EXCEPT __________________

which is a strategic activity.

Analyzing HR metrics and measurements

Recruiting and selecting employees
Responding to goals and objectives set by executives
Complying with laws, policies, and procedures

Question No: 35 ( Marks: 1 ) - Please choose one

A technical specialists working with a reputable organization is allowed to continue to

contribute his expertise to the company without having to become manager. He makes
recommendations in a wide range of business areas, participates in high level decisions,
and acts as mentor to other employees. This situation is represented by which one of the
following option?
Traditional career path

Network career path

Lateral skill path

Dual career path

Question No: 36 ( Marks: 1 ) - Please choose one

 Which characteristic is NOT reflective of subcultures?

Includes core values of the organization

Typically defined by department designations
Includes values shared only within the organization
Includes values unique to members of a department or group

Question No: 37 ( Marks: 1 ) - Please choose one

Phrases such as “more cultural diversity,” “many new entrants with inadequate
skills” are all
examples of which force for change?

Technology
World politics
Nature of the work force
Social trends

Question No: 38 ( Marks: 1 ) - Please choose one

If an organization used an insider as a change agent, as opposed to an outside consultant

then which of the following is true?

The change would probably be more cautious

The change would probably be more drastic
The change would probably be more objective
The change would most likely be second order

Question No: 39 ( Marks: 1 ) - Please choose one

Which of the following is the last step in job analysis process?

Select representative positions to be analyzed

Review relevant background information
Analyze the job by collecting data on job activities
Develop a job description and job specification
Question No: 40 ( Marks: 1 ) - Please choose one

Which of the following is NOT a strategy to reduce social loafing?

Have group members evaluate each other's contributions

Keep work groups as small as possible
Make individual contributions or levels of performance in a group
identifiable
Contributions of the group, not the individual, are most important

Question No: 41 ( Marks: 5 )

What purposes do performance evaluations serve in organizations?

Question No: 42 ( Marks: 5 )

When it is said that organizational change is due to some internal forces then what sort of
forces you will recognize that are responsible for this change?

Question No: 43 ( Marks: 10 )

Distinguish between the roles of mediator, arbitrator, conciliator, and consultant.

Question No: 44 ( Marks: 10 )

What is flextime? What are the advantages of flextime from an employee’s perspective
and from management’s perspective?

Question No: 45 ( Marks: 10 )

Survey feedback is an organizational development technique for bringing change.

Discuss.

Question No: 1 ( Marks: 1 ) - Please choose one

A relatively permanent change in behavior occurring as a result of experience is

called:

► Learning Correct
► Grooming
► Performance
► Motivation
Question No: 2 ( Marks: 1 ) - Please choose one

Mr. Afaq is working in sales department of Star Corporation. He gave a personal

report to the general manager. In report he pointed out that the sales staff are
not performing their due responsibilities. Afaq’s attitude is showing which of the
following component?

► Cognitive
► Affective
► Behavioral
► None of the given option Correct

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following are sources of shaping the attitudes?

► Heredity
► Observations
► Friends and co workers Correct
► All of the given option

Question No: 4 ( Marks: 1 ) - Please choose one

The Globe Framework for assessing cultures includes all EXCEPT:

► Future Orientation
► Work Moods Correct
► Power Distance
► Gender Differentiation

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following is NOT a factor in the individual perceiver?

► Attitude
► Motive
► Location Correct
► Perception

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is NOT an assumption of the rational decision-making

model?

► The decision maker has complete information

 ► The decision maker is aware of all consequences
► The decision maker can identify all the relevant criteria
► The decision maker is constrained by time and costs Correct

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding “intuitive decision making”?

► A logical process
► An unconscious process Correct
► A satisficing process
► An effective process

Question No: 8 ( Marks: 1 ) - Please choose one

According to the goal-setting theory of motivation, highest performance is

reached when goals are set to which level?

► Impossible but inspirational

► Difficult but attainable Correct
► Only marginally challenging
► Easily attained

Question No: 9 ( Marks: 1 ) - Please choose one

How is gain sharing an improvement on profit sharing?

► It focuses on productivity gains rather than profits Correct

► It rewards specific behaviors
► It does not distribute profits, only gains in profits
► It rewards behaviors that are less influenced by external factors

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following has Not been shown to be a benefit of flextime?

► Reduced absenteeism Correct

► Improved productivity
► Decreased satisfaction fff
► Improved promptness
Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding brainstorming?

► A technique to handle disputes

► A process for generating ideas Correct
► A strategy formed without consensus
► A strategy formed with consensus

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following are members of an organization with authority to influence

other members to achieve organizational goals?

► Formal leaders Correct

► Informal leaders
► Managers
► Followers

Question No: 13 ( Marks: 1 ) - Please choose one

If behavioral leadership theories are correct, then which of the following

statement is true?

► Leadership behaviors are consistent Correct

► Leaders are born with leadership behaviors
► Leaders’ behavior should be altered
► Leadership skills can be trained

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following leadership styles explored by Kurt Lewin?

► Autocratic, democratic and laissez-faire

► Production oriented and employee oriented
► Initiating structure and consideration
► Rational, task oriented and expressive Correct

Question No: 15 ( Marks: 1 ) - Please choose one

According to the University of Michigan studies, which of the following is used to

define a leader who takes personal interest in the needs of his/her subordinates?
► Situation-oriented
► Employee-oriented Correct
► Production- oriented
 ► Task-oriented

Question No: 16 ( Marks: 1 ) - Please choose one

Which path-goal leadership style leads to greater satisfaction when tasks are
ambiguous or stressful?

► Supportive
► Participative
► Reactive
► Directive Correct

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following is NOT an example of a prediction based on path-goal

theory?

► Directive leadership leads to greater satisfaction when tasks are

ambiguous or stressful
► Subordinates with an internal locus of control will be more satisfied with a
directive style Correct
► Supportive leadership results in high employee performance when
performing structured tasks
► Directive leadership is likely to be perceived as redundant by employees
with a lot of experience

Question No: 18 ( Marks: 1 ) - Please choose one

Vroom and Yetton’s leadership theory could also be described as a

_______________ theory.

► Trait
► Contingency
► Decision-making
► Behavioral Correct

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following is NOT an effective method in building trust?

► Showing consistency
► Demonstrating competence
► Keeping your feelings to yourself
► All of the given options are useful for building trust Correct

Question No: 20 ( Marks: 1 ) - Please choose one

If individual efforts at gaining power fail, which of the following can be an

alternative response?

► Intimidation
► Ingratiation
► To form a coalition
► Promotional moves Correct

Question No: 21 ( Marks: 1 ) - Please choose one

Successful coalitions have been found to do all of the following EXCEPT:

► Disappear quickly Correct

► Contain fluid membership
► Form slowly and deliberately
► Achieve their target issues

Question No: 22 ( Marks: 1 ) - Please choose one

Asad and Saad are working in a company. There occurs a conflict between the
two due to different views on some decisions. Both are indulging in what type of
conflict?
► Interpersonal Conflict
► Interorganizational Conflict
► Intergroup Conflict Correct
► Person-role Conflict

Question No: 23 ( Marks: 1 ) - Please choose one

Conflict a mother feels between being a friend to her children and also being a
disciplinarian explains which of the following type of conflict?
► Intergroup Conflict
 ► Interpersonal Conflict
► Interrole Conflict Correct
► Intrarole Conflict

Question No: 24 ( Marks: 1 ) - Please choose one

The two general approaches to bargaining are known as:

► Emotional and rational Correct

► Affective and reflective
► Distributive and integrative
► Formal and informal

Question No: 25 ( Marks: 1 ) - Please choose one

Ali wants to buy a motor bike. He goes to the showroom and sees different
models of bikes. He likes one of them very much and wants to purchase it. He
asks the price from dealer which is more then his range. Both of them then
negotiate over price. This is an example of:

BATNA
Distributive negotiation
Integrative negotiation Correct
Third party negotiation

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following term defines how job tasks are formally divided, grouped,
and coordinated?

Organizational structure
Work specialization Correct
Departmentalization
Organizational behavior

Question No: 27 ( Marks: 1 ) - Please choose one

The concept that refers to individuals' right to make decisions without approval by
higher management is known as________________.

Responsibility Correct
Obligation
Authority
Organization downsizing

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following statement is TRUE with regard to boundaryless

organizations?

These organizations attempt to emulate simple structure

These remove the horizontal boundaries of management
These do not adopt participative decision making style
Correct
Team members will be rewarded for mastering multiple skills

Question No: 29 ( Marks: 1 ) - Please choose one

Giving workers more control over how a task is to be completed often leads to
job enrichment because:

Workers can think out their own way of tackling the task
Change their pattern of working when they want
Feel more responsible for achieving the end product
All of the given options Correct

Question No: 30 ( Marks: 1 ) - Please choose one

Personal management skills such as attitudes and behaviors that drive one's
potential for growth and team work skills is called _____________.

Soft skills
Hard skills
Technical skills
None of the given options Correct

Question No: 31 ( Marks: 1 ) - Please choose one

Setting Goals, establishing and communicating elements and standards is called:

Planning Correct
Developing
Monitoring
Leading

Question No: 32 ( Marks: 1 ) - Please choose one

Focusing on controlling or eliminating stressors that might provoke the stress

response is called:
Managing stress
Stress Prevention
Job stress Correct
Stress management

Question No: 33 ( Marks: 1 ) - Please choose one

Sensitivity training is also called:

Laboratory Training
Z- Groups
Focus Groups Correct
None of the given options

Question No: 34 ( Marks: 1 ) - Please choose one

Which of the following statement is the BEST about the interview as a selection
method for hiring a job candidate?
Interviews should be structured before any interview is
conducted
Interviewers should check an applicant’s background data
before conducting an interview
Interviews must assess an applicant’s intelligence, level of
motivation and interpersonal skills Correct
Most interviewers wait until a candidate is leaving the
interview before making a decision

Question No: 35 ( Marks: 1 ) - Please choose one

Ali is working as a Finance Officer in a private limited company. His boss

periodically observes his work on specific parts of his job and writes down using
specific behavioral descriptions, what he sees him doing. The boss is using
which one of the following appraisal technique?

Critical incident methods

Written essays

Graphic rating scale Correct

Paired comparison

Question No: 36 ( Marks: 1 ) - Please choose one

Cultures within an organization, typically defined by department designations and

geographical separation are called:
Multi cultures
National Cultures
Dominant Cultures Correct
Subcultures

Question No: 37 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the characteristics of Strong Cultures?

Have a great influence on the behaviors of its members
Little alignment with organizational values
An internal climate of high behavioral control
The organization’s core values are both intensely held and
widely shared Correct

Question No: 38 ( Marks: 1 ) - Please choose one

Which characteristic is NOT reflective of subcultures?

Includes core values of the organization

Typically defined by department designations
Includes values shared only within the organization Correct
Includes values unique to members of a department or group

Question No: 39 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding a dominant culture?

The sum of an organization’s subcultures

Defined by the leader of an organization
Synonymous with an organization’s culture Correct
Likely to be a weak culture of an organization

Question No: 40 ( Marks: 1 ) - Please choose one

If an organization used an insider as a change agent, as opposed to an outside

consultant then which of the following is true?

The change would probably be more cautious

The change would probably be more drastic
The change would probably be more objective Correct
The change would most likely be second order

Question No: 41 ( Marks: 1 ) - Please choose one

In practice, organizations use interviews for which of the following reason?

To determine applicant-organization fit

Solely to assess specific, job relevant skills
To assess a candidate’s credit history
To manipulate an applicant’s image of the company Correct

Question No: 42 ( Marks: 1 ) - Please choose one

The managers can correct poor performance of employees by using which of the
following technique?

Recognition & Appreciation Correct

Job Enlargement / Enrichment
Advancement
Establish the social contract

Question No: 43 ( Marks: 1 ) - Please choose one

The ability to do speedy and accurate arithmetic is called:

Verbal Comprehension
Number aptitude Correct
Perceptual Speed
Memory

Question No: 44 ( Marks: 1 ) - Please choose one

Which of the following refers to the network of personal and social relations that
is developed spontaneously between people associated with each other?

Formal organization
Informal organization
Business organization Correct
Government organization

Question No: 45 ( Marks: 1 ) - Please choose one

Ability to understand what is read or heard and the relationship of words to each
other is called _______.

Verbal comprehension
Non verbal comprehension
Perceptual speed Correct
Memory

Question No: 46 ( Marks: 1 ) - Please choose one

According to McClelland, what is the need to make others behave in a way that
they would not have behaved otherwise?

The need for power

The need for achievement
The need for affiliation Correct
The need for control

Question No: 47 ( Marks: 1 ) - Please choose one

Referent power involves all of the following EXCEPT:

Trust Correct
Acceptance
Promotions
Affection

Question No: 48 ( Marks: 1 ) - Please choose one

Keeping subordinates informed about company policies and the penalties for
violating those policies is an example of using which of the following power?
Referent
Legitimate Correct
Expert
Coercive

Question No: 49 ( Marks: 1 ) - Please choose one

Trying to make someone else accept blame for a problem is an example of which
of the following conflict handling intention?

Competing
Compromising
Avoiding Correct
Accommodating

Question No: 50 ( Marks: 1 ) - Please choose one

Samina and Naeem are Senior managers of marketing depertment. Samina

wants her department to grow and expand into new products. While Naeem feels
that the department is already too big and should reduce its size and trim its
product line. Samina and Naeem are experiencing which of the following conflict?
Legal conflict
Task conflict
Process conflict Correct
Relationship conflict

Question No: 51 ( Marks: 1 ) - Please choose one

Goals are neither completely compatible nor completely incompatible and

interactions are moderately important to goal attainment in which of the
following?

Competition
Compromise
Accommodation Correct
Avoidance

Question No: 52 ( Marks: 1 ) - Please choose one

Which of the following is the system of task, reporting, and authority relationships
within which the work of the organization is done?

Organizational goals
Organizational structure
Organizational system Correct
Organizational charts

Question No: 53 ( Marks: 1 ) - Please choose one

The internal operations of an organization provide the framework for which

type(s) of departmentalization?

Function and process

Function and market
Product and customer Correct
Geographical and customer
Question No: 54 ( Marks: 1 ) - Please choose one

The aim of which of the following is to fundamentally change the way everybody
in the organization conceives his or her role?

Downsizing
Reengineering Correct
Formalization
Specialization

Question No: 55 ( Marks: 1 ) - Please choose one

Which of the following selection technique is most commonly used worldwide?

Work sample test

Interview Correct
Background check
Performance-simulation tests

Question No: 56 ( Marks: 1 ) - Please choose one

Which of the following is a technical procedure used to define the duties,

responsibilities and accountabilities of a job?

Job Analysis
Job design Correct
Job enrichment
Job enlargement

Question No: 57 ( Marks: 1 ) - Please choose one

Job title, duties to be performed, the distinguishing characteristics of the job,

environmental conditions and authority and responsibility of the jobholder is a
common format for which of the following?

Job description Correct

Job specification
Job evaluation
Job enrichment
Question No: 58 ( Marks: 1 ) - Please choose one

Stimulating innovation, process reengineering and employee empowerment are

examples of which of the following change?

Planned
Unplanned
Incremental
Reactive Correct

Question No: 59 ( Marks: 1 ) - Please choose one

All of the following are examples of internal forces for change EXCEPT:

Company Crisis
Changing work climate Correct
Declining effectiveness
Workforce diversity

Question No: 60 ( Marks: 1 ) - Please choose one

Which of the following is the organizational source of resistance to change?

Fear of unknown
Economic threat Correct
New social relationship
Fixed investment

Question No: 61 ( Marks: 1 ) - Please choose one

Exchanging something of value for a lessening of resistance to change is best

defined by which of the following tactics?
Conciliation
Negotiation Correct
Cooptation
Manipulation

Question No: 62 ( Marks: 1 ) - Please choose one

Which of the following is the process in which data is gathered, analyzed,

summarized and returned to those who generated them?

Process Consultation
Survey feedback Correct
Inter-group development
Sensitivity Training
Question No: 63 ( Marks: 1 ) - Please choose one

Suppose Government of Pakistan has contracted with government of UAE to

send 100 doctors and engineers to UAE. It is an example of which of the
following?
Off shoring
Outsourcing
Job migration Correct
Geocentric

Question No: 64 ( Marks: 1 ) - Please choose one

Sania is working in an organization where she has to perform multiple tasks. She
is forced to meet unrealistic targets and deadlines. Moreover her boss is very
demanding and insensitive. Which of the following is the potential source of
stress for Sadaf?

Environmental factors
Organizational factors
Personal factors Correct
Technological factors

Question No: 65 ( Marks: 3 )

What can managers do to make their firms learning organizations?

In these days mangers can make the firm learning organizations.

1 Mangers should be faced with new change and conditions of rapid change
in technologies. By applying new changes a firm learns more about new
things in the market.
2 A manager should apply new standards and use new relevant
technologies to rum his firm better.
3 A manger make the habit of investment his own employers too to become
them a fruitful and productive part of the organizations.

By these applications a firm can learn and earn more and become a learning
organization.

Question No: 66 ( Marks: 5 )

TQM has gained great importance in today's organizations. Explain the essential
elements of TQM.
Ans:

Total quality management gained a great importance in today’s organizations.

TQM has commitment with organizations to provide the continuous improvement,
customer satisfaction, give importance to customer requirements and doing all
things right from initially.

Essential Elements of TQM

Followings are the essential elements of TQM

• It provides the management commitment and leadership for organizations

• It provides the analysis of customer quality requirement
• It provides standards
• It provides training
• It provides progress monitoring and measurement
• It provides a supportive culture
• It provides a benchmarking

Question No: 67 ( Marks: 10 )

Describe charismatic and transformation perspective on leadership. What are the

similarities and point of differences between both of these theories?

Ans:

Charismatic Leadership

These leaders have a combination of charm and personal magnetism. These donate a
amazing ability to get other people to support to their vision and reveal it strongly.

Transformational Leadership

It occurs when a leader changes group in ways that lead to trust, creating a vision and
modeling it and communicating the vision. It also uses to motivate the group towards
organizational goals

Similarities

1 Both have a vision

2 Both are working as a changing agent
3 In both cases followers follow them to implement the vision.

Differences
 1 Transformational leaders may be charismatic but chromatic not.
2 Charismatic have self confidence
3 Transformational leaders make subordinates aware of their needs for personal
growth
4 Transformational leader motivate subordinates to perform good for the company.
5 Charismatic leaders cause group to analyze problems differently and make nature
of responsibility for problem solving

Question No: 68 ( Marks: 10 )

Today organizations are working in a dynamic environment where abrupt

changes occur. How HR departments have adopted this change to survive in this
environment? Explain with logical reasons.

These days market is going too fast and it is very difficult for HR department to
retain the employee in the company for many years. Because of this some time
HR made the changes in their policies in favor of company.

For example, these days HR has to give some benefits to employer to retain him
in company like

Training
Job security
Extra benefits
High salary

These things become more important now a day because of competition in the
market.

Initially company not give the transportation and medical to employees but due to
change in market conditions now HR has to revive their policies and has to give
theses facilities even that now HR announce the family medical insurance policy.

Question No: 1 ( Marks: 1 ) - Please choose one

The lowest level positions require ____________ skills but as you move
up_____________skills are more required.

► Conceptual, Technical
► Technical, Conceptual
► Human, Conceptual
 ► Human, Technical

Question No: 2 ( Marks: 1 ) - Please choose one

Mr. Hassan, Professor of Mathematics, when he starts teaching about a concept,

he praises any answer that is close to the right answer. This is an example of
which of the following learning theory?

► Classical conditioning
► Operant conditioning
► Social learning
► Contemporary theory

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following can be considered a method of social learning?

► Classroom
► Workshop fff
► TV commercial
► Work Manual

Question No: 4 ( Marks: 1 ) - Please choose one

“Smoking is injurious to health”. This statement is an example of which one of the

following components of attitude?

► Cognitive
► Affective
► Behavioral
► Behavior intension

Question No: 5 ( Marks: 1 ) - Please choose one

Asif is late for work each day by about ten minutes. How would Attribution
Theory describe this behavior?

► It shows consensus
► It shows similarity
► It shows reliability
► It shows consistency

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following statement best describes “motivation?”

 ► Results in a level of efforts put by a group
► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands

Question No: 7 ( Marks: 1 ) - Please choose one

What are the three key elements of motivation?

► Interest, activity and reward

► Awareness, effort and outcome
► Stimulation, progress and achievement
► Intensity, direction and persistence

Question No: 8 ( Marks: 1 ) - Please choose one

Hassan derives a great sense of belongingness, acceptance and friendship from

his relationships with his extended family. Which of Maslow’s needs is Hassan
fulfilling through these relationships?

► Self-actualization
► Esteem
► Social
► Physiological

Question No: 9 ( Marks: 1 ) - Please choose one

Who developed ERG theory?

► Mcclelland
► Maslow
► Alderfer
► Ouchi

Question No: 10 ( Marks: 1 ) - Please choose one

What continuum in the two-factor theory is made up of the hygiene factors?

► No dissatisfaction to dissatisfaction
► No dissatisfaction to satisfaction
► Satisfaction to no satisfaction
► Satisfaction to dissatisfaction

Question No: 11 ( Marks: 1 ) - Please choose one

All of the following are problem solving techniques EXCEPT:

 ► Consensus
► Brainstorming
► Nominal Group Techniques
► Synergy

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following are the two dimensions of leader behavior explained in the
Ohio State studies?

► Initiating structure and consideration

► Employee-oriented and production-oriented
► Concern for people and concern for production
► Operant conditioning and classical conditioning

Question No: 13 ( Marks: 1 ) - Please choose one

According to the University of Michigan studies, which of the following is used to

define a leader who takes personal interest in the needs of his/her subordinates?
► Situation-oriented
► Employee-oriented
► Production- oriented
► Task-oriented

Question No: 14 ( Marks: 1 ) - Please choose one

According to the Managerial Grid, managers perform best using which of the
following styles?

► 9, 9
► 9, 1
► 1, 9
► 5, 5

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is an example of downward communication flow?

► Suggestion boxes
► Disscussing problem with boss
► Feedback on job performance
► Letters to your boss

Question No: 16 ( Marks: 1 ) - Please choose one

Suggestion boxes, employee attitude surveys, and grievance procedures are
examples of:
► Downward communication
► Horizontal communication
► Upward communication
► Lateral communication

Question No: 17 ( Marks: 1 ) - Please choose one

Asif is the manager of a petroleum company. He lets the employees know what
is expected of them, schedules work to be done, and gives specific guidance as
to how to accomplish tasks. He observes which of the following leadership style?
► Supportive
► Participative
► Directive
► Achievement-oriented

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following is NOT true of charismatic leaders?

► They have ability to articulate their vision

► They have behavior that is unconventional
► They are unwilling to take high personal risk
► They have high self belief and exhibit determination

Question No: 19 ( Marks: 1 ) - Please choose one

Trust and trustworthiness affect a leader’s access to:

► Dedication and achievement

► Persuasion and control
► Power and influence
► Knowledge and cooperation

Question No: 20 ( Marks: 1 ) - Please choose one

The most fragile relationships are contained in which of the following types of
trust?
 ► Reward
► Deterrence
► Knowledge
► Identification

Question No: 21 ( Marks: 1 ) - Please choose one

Naveed is relatively new employee and wants to make sure that he makes a
good impression on his coworkers and supervisor. He agrees with the
supervisor’s opinion most of the time and is always doing nice things for him.
Naveed is attempting to use:

► Political behavior
► Defensive behavior
► Fastidious behavior
► Impression management

Question No: 22 ( Marks: 1 ) - Please choose one

Which type of conflict will you experience among the multiple roles in your life,
like role of a father and a manager?
► Intergroup Conflict
► Interpersonal Conflict
► Interrole Conflict
► Intrarole Conflict

Question No: 23 ( Marks: 1 ) - Please choose one

In which stage of the conflict process does conflict become visible?

► Illumination
► Intentions
► Behavior
► Cognition

Question No: 24 ( Marks: 1 ) - Please choose one

Which bargaining strategy is preferable for use in intra-organizational behavior?

 ► Positive negotiation
► Distributive bargaining
► Integrative bargaining
► Equal bargaining

Question No: 25 ( Marks: 1 ) - Please choose one

The example of labor-management negotiations over wages exemplifies which of

the following bargaining?

Integrative
Reflective
Distributive
Restrictive

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following is NOT a conflict resolution technique?

Creating super ordinate goals

Appointing a devil’s advocate
Exercising authoritative command
Generating additional resources

Question No: 27 ( Marks: 1 ) - Please choose one

UNO wants to bring in a neutral third party who will facilitate a negotiated solution
by using reasoning, persuasion, suggesting alternatives, and the like. This
person is a(n):

Mediator
Arbitrator
Conciliator
Consultant

Question No: 28 ( Marks: 1 ) - Please choose one

If you have a narrow span of control, you have which of the following type of a (n)
organization?

Efficient
Short
Tall
Matrix

Question No: 29 ( Marks: 1 ) - Please choose one

Which of the given options is the expansion of job content to include a wider
variety of the tasks and to increase the workers' responsibility for checking
quality and direction for the method?

►Job enlargement
Job rotation
Job enrichment
Job reengineering

Question No: 30 ( Marks: 1 ) - Please choose one

Seema is working with a pharmaceutical firm; as a means of balancing her work

and family responsibilities she typically works a standard 40-hour week or only
work 3 or 4 days of the week (i.e., putting in more than 8 hours but working fewer
days). Which one of the following work schedule Seema is following?
Compressed work week
Shorter work week
Longer work week
Job sharing

Question No: 31 ( Marks: 1 ) - Please choose one

Which one of the following is NOT an example of regional economic alliances?

European Union
Democratic Union of Hungarians
North American Free Trade Agreement
Caribbean Community

Question No: 32 ( Marks: 1 ) - Please choose one

Personal management skills such as attitudes and behaviors that drive one's
potential for growth and team work skills is called _____________.
Soft skills
Hard skills
Technical skills
None of the given options

Question No: 33 ( Marks: 1 ) - Please choose one

All of the following include Physical symptoms of stress EXCEPT:

►Bad moods
►Faster heart beat
Increased sweating
Cool skin

Question No: 34 ( Marks: 1 ) - Please choose one

When the people are asked to envision the organization in five years and to
describe what is different is called:
Discovery
Dreaming
Design
Destiny

Question No: 35 ( Marks: 1 ) - Please choose one

Which one of the following involves lateral transfers that enable employees to
work at different jobs?

Job enlargement
Job enrichment
Job rotation
Job enhancement

Question No: 36 ( Marks: 1 ) - Please choose one

Job analysis can be used in performance review to identify or develop:

Goals and objectives
Performance standards
Evaluation criteria
►All of the given options

Question No: 37 ( Marks: 1 ) - Please choose one

A technical specialists working with a reputable organization is allowed to

continue to contribute his expertise to the company without having to become
manager. He makes recommendations in a wide range of business areas,
participates in high level decisions, and acts as mentor to other employees. This
situation is represented by which one of the following option?
Traditional career path

Network career path

Lateral skill path

Dual career path

Question No: 38 ( Marks: 1 ) - Please choose one

The centerpiece of most diversity programs is:

Money
►Employer commitment
Training
Human resource personnel

Question No: 39 ( Marks: 1 ) - Please choose one

Which of the following statement is true regarding a dominant culture?

The sum of an organization’s subcultures

Defined by the leader of an organization
►Synonymous with an organization’s culture
Likely to be a weak culture of an organization

Question No: 40 ( Marks: 1 ) - Please choose one

All of the following are examples of material symbols EXCEPT:

Use of the company jet

►New employee orientations
Luxury cars for executives
Private parking spots

Question No: 41 ( Marks: 1 ) - Please choose one

Responding to changes in external or internal environment is called:

Incremental Change
Anticipatory change
Radical Change
►Reactive change

Question No: 42 ( Marks: 1 ) - Please choose one

Phrases such as “more cultural diversity,” “many new entrants with

inadequate skills” are all
examples of which force for change?

Technology
World politics
►Nature of the work force
Social trends

Question No: 43 ( Marks: 1 ) - Please choose one

Which of the following is an example of change in the nature of

competition?

Growth of e-commerce
Decline in global oil prices
Increased interest in urban living
A decrease in interest rates

Question No: 44 ( Marks: 1 ) - Please choose one

Which tactic for overcoming resistance to change basically assumes that the
source of resistance lies in misinformation?

Training and development

Facilitation and support
Education and communication
Cooptation and manipulation

Question No: 45 ( Marks: 1 ) - Please choose one

A bachelor degree holder is most likely to have a job that requires:

Human skills
Technical skills
Conceptual skills
Leading skills

Question No: 46 ( Marks: 1 ) - Please choose one

Which emotions are the emotions an individual actually is experiencing,

despite what they might apparently show?

Felt
Displayed
Conditional
Exposed

Question No: 47 ( Marks: 1 ) - Please choose one

Desires for associations with those who are significant to us, such as family
members, supervisors, and friends, are examples of which of the following
Alderfer’s needs?

►Relatedness
Existence
Association
Esteem

Question No: 48 ( Marks: 1 ) - Please choose one

A person in the organization may have crucial information about a statistical

breakthrough of great importance to the organization and its strategic marketing
plan. This is an example of which of the following power?

Referent
Legitimate
Reward
Expert

Question No: 49 ( Marks: 1 ) - Please choose one

Keeping subordinates informed about company policies and the penalties for
violating those policies is an example of using which of the following power?
Referent
Legitimate
Expert
►Coercive

Question No: 50 ( Marks: 1 ) - Please choose one

The reasons for political behavior include all of the following EXCEPT:

Ambiguous goals
Scarce resources
Control of information
Non-programmed decisions

Question No: 51 ( Marks: 1 ) - Please choose one

Samina and Naeem are Senior managers of marketing depertment. Samina

wants her department to grow and expand into new products. While Naeem feels
that the department is already too big and should reduce its size and trim its
product line. Samina and Naeem are experiencing which of the following conflict?
Legal conflict
►Task conflict
Process conflict
Relationship conflict

Question No: 52 ( Marks: 1 ) - Please choose one

The degree to which two party’s goals can be achieved simultaneously is called:

Goal interdependence
Goal accommodation
Goal avoidance
►Goal compatibility

Question No: 53 ( Marks: 1 ) - Please choose one

When two party’s goals are incompatible, but their interactions are important to
meeting their goals, which reaction to conflict is likely to occur?
Competition
Collaboration
►Compromise
Accommodation

Question No: 54 ( Marks: 1 ) - Please choose one

Which of the following statements about gender difference in leadership is

correct?
There is no difference in leadership on the basis of
gender
Women leaders are not good at negotiation
Men leaders seem to be more supportive and patient
Women tend to adopt democratic leadership style

Question No: 55 ( Marks: 1 ) - Please choose one

The main advantage of division of labor is that it promotes:

Worker satisfaction
Worker autonomy
The creation of stimulating jobs
►Efficient use of labor

Question No: 56 ( Marks: 1 ) - Please choose one

The process of constructing and adjusting an organization's structure to achieve

its goals is:
Strategic management
Strategy-structure fit
Organizational design
Organizational reconfiguration

Question No: 57 ( Marks: 1 ) - Please choose one

Which of the following is the manner in which divided tasks are combined and
allocated to work groups?

►Departmentalization
Specialization
Formalization
Standardization

Question No: 58 ( Marks: 1 ) - Please choose one

Which of the following selection technique is most commonly used worldwide?

Work sample test

Interview
Background check
Performance-simulation tests

Question No: 59 ( Marks: 1 ) - Please choose one

Which of the following states the minimum acceptable qualifications that the
incumbent must possess to perform the job successfully?

Job description
Job specification
Job evaluation
Job enrichment

Question No: 60 ( Marks: 1 ) - Please choose one

All of the following are examples of internal forces for change EXCEPT:

Company Crisis
Changing work climate
Declining effectiveness
Globalization

Question No: 61 ( Marks: 1 ) - Please choose one

ABC is a manufacturing company. R&D department suggested some changes in

their product line. But employees of marketing department were reluctant in
accepting this change. A meeting was held to remove the ambiguity and all pros
and cons were discussed which resulted in better decision. In this case the
resistance to change from the marketing department resulted in which of the
following?

►Positive decision
Negative decision
Conflicting decision
Irrational decision

Question No: 62 ( Marks: 1 ) - Please choose one

Which of the following is the individual source of resistance to change?

Structural inertia
Threat to expertise
Dislike of change agent
Threatened power

Question No: 63 ( Marks: 1 ) - Please choose one

Which of the following is the organizational source of resistance to change?

Fear of unknown
Economic threat
New social relationship
►Fixed investment

Question No: 64 ( Marks: 1 ) - Please choose one

The CEO of ABC manufacturer is not satisfied with the sales of his products. He
has decided to operate in international market to earn the targeted sales. What
can be the possible reason of this expansion?
To work with untrained labor
To avoid cultural diversity
►To acquire resources
To work under poor working conditions

Question No: 65 ( Marks: 3 )

How can charismatic leadership hurt an organization?

Answer :
A charismatic leader is one who might not have legitimate authority over the
followers but followers respect him for his charisma, knowledge, expertise and
his vision.

Charismatic leaders can hurt an organization because their followers might go

against the legitimate chain of command of the organization to follow the leader.
As it is not necessary for the charismatic leader to have legitimate authority
therefore he might not follow the proper chain of command. This creates the
problem of unity of command. People will follow two managers. One will be their
manager according to the company hierarchy or structure and one will be the
leader. This might create people-role conflict for employees. This affects the
organization in a negative way and hurt the organization.
.

Question No: 66 ( Marks: 5 )

“As important as attracting good employees is, it is just as important to retain

them”. How you can justify this statement.

Answer : Employees are the biggest assets for an organization. They are the
real distinctive competency of an organization. The organizations who pay heed
to this fact are the most successful ones. Technology and other resources that a
successful organization holds can be acquired by other organizations as well but
motivated, expert and skilled employees that one firm has cannot be duplicated
easily by other firms. That is the main reason competing firms try to buy out
employees from their rivals in an attempt to gain the distinctive competencies
that the rival holds because of these employees.

Therefore for an organization to be successful, it should not only attract or hire

good employees but it should also retain them. There are a number of reasons
why retaining is also as important or even more important than hiring good
employees. Some of the reasons are:

The company might spend a lot of money on the training and development of
employees and once the employee leaves the company, the company not
only suffers in terms of employee loss but also financial loss which was
caused because of the wastage of training resources on the leaving
employee.
When an employee leaves and his position is vacant, the company will need
to hire someone new in his/her place. The new person will need to be
trained or will take time to get to work on the same position. This wastes
valuable company resources and lowers productivity of the company.
.
The employee who has been working for a company for a longer time knows
the company culture and has accepted it to a great extent. But when this
employee leaves and a new employee is hired in his place, it will take time
for the new employee to get acquainted with the culture and norms of the
organization.

When an employee leaves this does not only affect him but demoralizes other
employees as well and gives an impression that people don’t like to work
for this company and the employees who are sticking around might be
making a mistake. This often urges other employees also to either look for
better opportunities and they loose loyalty and commitment to the
company.

The employee working for a company might have acquired good experience
after a considerable amount of time working for the company and if he
leaves then this experience can’t be replaced. The company might hire
some one with the same qualification but the experience that the leaving
employee has will not be there.

Because of all the important reasons mentioned above, it is very important that a
company not only attracts good employees but should also strive to retain them
by making policies that foster long term commitment and loyalty.

Question No: 67 ( Marks: 10 )

What is flextime? What are the advantages of flextime from an employee’s

perspective and from management’s perspective?

Answer : Flextime is a work arrangement where an employee works for the

same core hours during the day but the arrangement of these hours or how he
makes up these hours from the day is flexible. For example a company might
have a policy for employees to work for eight hours every day and the company
starts at 8.00 AM. So in flextime arrangement the employee might be given the
discretion of working for eight hours but not necessarily from 8 AM. An employee
might start for example at 10 AM and work up to 6 AM thereby completing eight
hours of work and starting at his convenient time.
This is only one example of flextime. Other methods include flexible or
compressed work weeks where the employee can work for more hours during
some days and thereby reducing the total working days during the week. Others
include job sharing , part time work arrangements and telecommuting.

Advantages from employee’s perspective:

Flexible working hours will suit many people and they will be more satisfied
with their work and will not have to look for other employment options.

Working husbands and wives can easily arrange work to take care of their
children. For example the wife might arrange her working hours so that
either she or the husband is always with the children.

If a company allows telecommuting for example then it can get more work
force options because then those women can also work who need to be at
home. Working from home can help these women earn money as well as
attending to their family commitments.

Compressed working weeks might help those people who can work for a less
number of days for a week for example four out of seven days and extend
their working hours per day and then go to their families during the three
days off in case their families live in some other area or away from their
place of work.

There might be many people who would not work at all if flextime option was
not available for example for college students who want to work part time
because during the day they cannot work. So for these cases flextime will
make more types of jobs available to them and they can easily work for
example during the evenings and earn without affecting their education.

Advantages from employer’s perspective

The biggest advantage from the employer’s perspective is that he will get
 better productivity from employees working in flextime

The employees will be satisfied and hence the employer will not have to worry
about boosting the morale of the employees or for employees leaving the
company to find other jobs that suits them..

This is a very good method to retain employees because when employees

get such a good option of flexible timing, they will not be tempted to leave
the organization.

Using flextime the company can hire experts who will not be willing to work for
example during the day maybe because they might be working with some
other company. So this way the company can get the experts they need
by allowing them to work as part-timers.

Question No: 68 ( Marks: 10 )

Sometimes data gathered from interview is biased. Explain different interviewing

mistakes that can lessen the effectiveness of a job interview.

Answer :
Interview is a method of verbal communication and therefore is subjective. It
depends a lot on the context under which the interview was conducted and also
on the interviewer’s skills as well his perceptions. As human interaction gets
involved here, therefore the interview can become very subjective instead of
being objective. A lot of issues related to human nature can be introduced during
the interview which might make it biased. The biasness depends on many
factors. These factors can lead to interviewing mistakes which adversely affects
the effectiveness of the job interview.

Some of the mistakes that can lessen the effectiveness of the job interview are :

Selective perception: The selective perception of the interviewer might

affect the interview. Different people perceive the same situation at the
same time in different ways. This is due to their life experiences,
education, values and personality. So based on these they might interpret
the same situation in different ways. This might create biasness in their
judgment.

Projection: Some interviewers might have some qualities and they might
value them a lot and might want to see the same qualities in the
interviewee and if they don’t see the same qualities, they will be biased in
 their interview.

Stereotyping : Stereotyping is the preset judgement a person makes based

on the group to which the interviewee belongs. For example the
interviewer might have a stereotype that women are not good for
managerial positions so he might get biased into not giving good review in
job interview to a woman who applied for the a management position.

Halo effect: Halo effect is when a person makes good or bad judgement
based on just one quality. In this the interviewer might get biased based
on just one quality and might give good reviews without paying attention to
other good qualities or bad qualities that a person has. Similarly the same
thing goes for a bad quality that the interviewer might see in the
interviewee.

Similar to me effect :: In this the interviewer might try to find qualities in an

interviewee which is similar to the interviewer. If he doesn’t find any such
quality he will be biased to not hire the job applicant. If on the other hand
he sees such a quality then he will be biased to hire the job applicant
without paying attention to other qualities needed for the job

Inadequate knowledge about the job: Some times the interviewer might
not be well-versed with the exact requirements for a position for which he
might be conducting the interview. For example an HR manager hiring for
a technical job in the information technology department. As this is a
completely technical field so the manager taking the interview might not be
capable enough to do the interview because of his limited knowledge of
the field of computer sciences. In this case he will be biased to see human
or communications skills more than the technical skills the job applicant
has that are more important to the job than his human skills. Similarly the
interviewer might be hiring for a non technical position but he might lack
the knowledge of the exact requirements or specifications for the job
opening.

Previous interviewee effect: If an interviewee is being interviewed

immediately after a perceived good or bad interviewee then he will be
judged against the previous interviewee. If the previous interviewee was
perceived as very good by the interviewer then the next person will have
difficulties in making a good impression on the interviewer and if the
previous interviewee was perceived as bad then the next one will be
considered good even if he is just slightly better than the previous. So this
creates a bias on the part of the interviewer and is one of the mistakes in
job interviews which lessens its effectiveness.

Preconceived notion about the interviewee : If the interviewer has already

 heard about the job interviewee before the interview from some other
sources whether it is something good or bad about him, the interviewer
will already have made an impression about the interviewee even before
the interview begins. So this can introduce a good or a bad bias on the
part of the interviewer and lessens the effectiveness of the interview.

Emotional state of the interviewer : As interview is a human interaction so

it is prone to human emotions. If the interviewer is not emotionally stable
then it might bias the interview. For example an interviewer sitting down to
take the interview has just heard some bad news before the start of the
interview sessions and that might affect his judgement in reviewing the
right person for the job.

All the factors mentioned above are mistakes that are involved in the interview
process and that might affect the effectiveness of the job interview. There are
many techniques to cope with these problems and make the interview as
objective as possible so that exactly the right person can be hired for the right
job.

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the following is defined as a social entity composed of two or more people
which functions on a relatively continuous basis to achieve a common goal or set of
goals.

► Community
► Organization
► Partnership
► Treaty

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following are identified as new managerial functions?

► Planning and organizing

► Leading and controlling
► Directing and monitoring
► TQM and continuous improvement

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following is defined as intellectual and mechanical processes used by an

organization to transform inputs into products or services?

► Mechanism
 ► Technology
► Operational system
► Information system

Question No: 4 ( Marks: 1 ) - Please choose one

Faizan, a supervisor, has to choose between two different suggestions offered by

employees about work schedule. Which one of the following will be most suitable for
Faizan?

► Inductive reasoning
► Spatial visualization
► Deductive reasoning
► Perception

Question No: 5 ( Marks: 1 ) - Please choose one

According to the Big Five model; people having personality dimension of openness to
experience are:

► Caring and dependable

► Flexible and risk taker
► Outgoing and talkative
► Tolerant and self-hearted

Question No: 6 ( Marks: 1 ) - Please choose one

The ability of a person to manipiulate his/her emotions according to a given situation is

called________________.
► Emotional Intelligence
► Emotional Constraints
► Affective Emotions
► Cognitive dissonance

Question No: 7 ( Marks: 1 ) - Please choose one

According to which of the following decision making model; people seek solutions that
are satisfactory and sufficient?

► Bounded Rational
► Three Component Model
► Contingency
► Rational

Question No: 8 ( Marks: 1 ) - Please choose one

When individuals compare their outcomes and inputs against those of others, the
framework is ______________.

► Equity theory
► Expectancy theory
► Reinforcement theory
► Two Factor theory

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is NOT a biographical characteristic?

► Region
► Age
► Sex
► Tenure

Question No: 10 ( Marks: 1 ) - Please choose one

What does MBO provide for the individual employee?

► Specific performance objectives

► Precise job descriptions
► Clear direction and purpose
► Higher salaries

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following groups is defined by the organization’s structure?

► Informal
► Friendship
► Interest
► Formal

Question No: 12 ( Marks: 1 ) - Please choose one

A team in which a significant amount of communication and interaction occurs

electronically rather than face to face is referred to as:

► A research and development team

► A self-managed work team
► A problem solving team
► A virtual team
Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following are the two dimensions of leader behavior explained in the Ohio
State studies?

► Initiating structure and consideration

► Employee-oriented and production-oriented
► Concern for people and concern for production
► Operant conditioning and classical conditioning

Question No: 14 ( Marks: 1 ) - Please choose one

Which step determines whether understanding has been achieved during the
communication process?

► Decoding
► Feedback
► Channel
► Encoding

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is NOT an example of upward communication?

► Informing employees of policies

► Suggestion boxes
► Grievance procedures
► A letter to your boss

Question No: 16 ( Marks: 1 ) - Please choose one

Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in:
► Filtering
► Defensiveness
► Selective perception
► Selective selection

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following leadership model integrates the expectancy theory of motivation
with the Ohio state Leadership research?

► Contingency
► Path-goal
► Leader-participation
 ► Cognitive arousal

Question No: 18 ( Marks: 1 ) - Please choose one

The transactional and transformational leadership should be viewed as:

► Opposing approaches to accomplishing goals

► Subcomponents of situational leadership
► Building blocks of charismatic leadership
► Cumulative forms of leadership

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following is a feeling of devotion, duty, or attachment to somebody or

something?

► Integrity
► Consistency
► Loyalty
► Reliability

Question No: 20 ( Marks: 1 ) - Please choose one

The new manager-employee relationship is an example of which of the following type of

trust?

► Deterrence-based
► Knowledge-based
► Identification-based
► Supposition-based

Question No: 21 ( Marks: 1 ) - Please choose one

When a bank robber points a gun at a bank employee, which of the following is his base
of power?

► Coercive
 ► Legitimate
► Positional
► Authoritative

Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following types of power requires acceptance of the leader’s authority by
members of the organization?

► Personal
► Organizational
► Legitimate
► Positional

Question No: 23 ( Marks: 1 ) - Please choose one

Cricket stars influence people's choice of athletic shoes and cola drinks. People are
admired due to which of the following power?
► Referent
► Expert
► Legitimate
► Personal

Question No: 24 ( Marks: 1 ) - Please choose one

High job specialization can lead to which of the following type of conflict?

► Communication
► Structural
► Personal-variable
► Job-related

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is mostly likely to promote the success of mediation?

 ► High motivation of the disputing parties
► Shared perceptions of the mediator as coercive
► Shared perceptions of the mediator as biased
► Extensive experience of the mediator

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following can be described as being loose in structure and a catalyst for
open lines of communications throughout the organization which results in an increased
flow of information?

Centralization
Decentralization
Departmentalization

Simple organizations

Question No: 27 ( Marks: 1 ) - Please choose one

A tall, centralized hierarchy of authority and top-down communication and decision

making are characteristics of which of the following organizational structures?

Organic structure
Matrix structure
Mechanistic structure
Functional structure

Question No: 28 ( Marks: 1 ) - Please choose one

A Plant Manager overseeing the functions of the Manager of Engineering, the Manager
of Accounting, and the Manager of Manufacturing is an example of:

Product departmentalization
Geographical departmentalization

Functional departmentalization
Process departmentalization

Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following statement is TRUE with regard to boundaryless organizations?

These organizations attempt to emulate simple structure

These remove the horizontal boundaries of management
These do not adopt participative decision making style
Team members will be rewarded for mastering multiple skills
Question No: 30 ( Marks: 1 ) - Please choose one

Which of the following are the forces that affect how an organization designs its
structure?

Suppliers, competitors, job design

Suppliers, job design, customers
Environment, economic forces, competitors
Environment, technology, and human resources

Question No: 31 ( Marks: 1 ) - Please choose one

Giving workers more control over how a task is to be completed often leads to job
enrichment because:

Workers can think out their own way of tackling the task
Change their pattern of working when they want
Feel more responsible for achieving the end product
All of the given options

Question No: 32 ( Marks: 1 ) - Please choose one

Which of the following characterizes non-routine or complicated technologies?

High task variety and high task analyzability

Low task variety and high task analyzability
Low task variety and Low task analyzability
High task variety and low task analyzability

Question No: 33 ( Marks: 1 ) - Please choose one

When the people are asked to envision the organization in five years and to describe what
is different is called:
Discovery
Dreaming
Design
Destiny

Question No: 34 ( Marks: 1 ) - Please choose one

In practice, organizations use interviews _____.

To determine applicant-organization fit
Solely to assess specific, job relevant skills
To manipulate an applicant’s image of the company
To assess a candidate’s credit history

Question No: 35 ( Marks: 1 ) - Please choose one

All of the following are operational activities of HR EXCEPT __________________

which is a strategic activity.

Analyzing HR metrics and measurements

Recruiting and selecting employees
Responding to goals and objectives set by executives
Complying with laws, policies, and procedures

Question No: 36 ( Marks: 1 ) - Please choose one

Performance is a function of which of the following factors?

Skill, willingness to act and reward
Ability, motivation and opportunity
Knowledge, skills and abilities
Tasks, incentives and rewards

Question No: 37 ( Marks: 1 ) - Please choose one

Cultures within an organization, typically defined by department designations and

geographical separation are called:
Multi cultures
National Cultures
Dominant Cultures
Subcultures

Question No: 38 ( Marks: 1 ) - Please choose one

Which characteristic is NOT reflective of subcultures?

Includes core values of the organization

Typically defined by department designations
Includes values shared only within the organization
Includes values unique to members of a department or group

Question No: 39 ( Marks: 1 ) - Please choose one

Consistency of behavior is an asset to an organization when it faces which of the
following?

Massive changes
A dynamic environment
An unknown environment
A stable environment

Question No: 40 ( Marks: 1 ) - Please choose one

Looking for better way to stay is called:

Reactive change
Anticipatory change
Radical Change
Incremental Change

Question No: 41 ( Marks: 1 ) - Please choose one

When there is some change in organization that is intentional and goal-oriented activity
then it is called;

Planned change
Unplanned change
Evolutionary change
Revolutionary change

Question No: 42 ( Marks: 1 ) - Please choose one

Which of the following technique refer to the application of direct threats or force upon
resisters?

Exploitation
Cooptation
Manipulation
Coercion

Question No: 43 ( Marks: 1 ) - Please choose one

If a manger is responsible to define goals, establish an overall strategy for achieving

those goals and matching activities accordingly, then which one of the following
functions is he/ she performing?

Planning
Organizing
Leading
Controlling

Question No: 44 ( Marks: 1 ) - Please choose one

Which emotions are the emotions an individual actually is experiencing, despite

what they might apparently show?

Felt
Displayed
Conditional
Exposed

Question No: 45 ( Marks: 1 ) - Please choose one

The communication used by managers to provide job instructions is an example of:

Downward communication
Lateral communication
Directional communication
Diagonal communication

Question No: 46 ( Marks: 1 ) - Please choose one

All of the following are the examples of reward power EXCEPT:

Pay
Work assignments
Promotion
Transfer

Question No: 47 ( Marks: 1 ) - Please choose one

A person in the organization may have crucial information about a statistical

breakthrough of great importance to the organization and its strategic marketing plan.
This is an example of which of the following power?

Referent
Legitimate
Reward
Expert
Question No: 48 ( Marks: 1 ) - Please choose one

Keeping subordinates informed about company policies and the penalties for violating
those policies is an example of using which of the following power?
Referent
Legitimate
Expert
Coercive

Question No: 49 ( Marks: 1 ) - Please choose one

Which of the following best describes a leader?

Being a leader also means being a manager

Leaders can emerge from with in a group
Leaders are appointed to their positions
Leaders influence others beyond the formal authority

Question No: 50 ( Marks: 1 ) - Please choose one

Which of the following statements about gender difference in leadership is correct?

There is no difference in leadership on the basis of gender
Women leaders are not good at negotiation
Men leaders seem to be more supportive and patient
Women tend to adopt democratic leadership style

Question No: 51 ( Marks: 1 ) - Please choose one

Which of the following is the system of task, reporting, and authority relationships within
which the work of the organization is done?

Organizational goals
Organizational structure
Organizational system
Organizational charts

Question No: 52 ( Marks: 1 ) - Please choose one

Which of the following is the manner in which divided tasks are combined and allocated
to work groups?

Departmentalization
Specialization
Formalization
Standardization

Question No: 53 ( Marks: 1 ) - Please choose one

Environmental uncertainty exists when managers:

Relax the constraints on product demand
Attempt to simplify the general environment
Attempt to stabilize the task environment
Have difficulty predicting the impact of environmental factors

Question No: 54 ( Marks: 1 ) - Please choose one

The job design method aimed at increasing the motivational factors in a job is called:
Job enrichment
Job enlargement
Job rotation
Cross-training

Question No: 55 ( Marks: 1 ) - Please choose one

Which of the following selection technique is most commonly used worldwide?

Work sample test

Interview
Background check
Performance-simulation tests

Question No: 56 ( Marks: 1 ) - Please choose one

Website and internet is changing the way companies and individuals communicate. It is
an example of which of the following forces for change?

People
Technology
Communication
Social

Question No: 57 ( Marks: 1 ) - Please choose one

All of the following are examples of internal forces for change EXCEPT:

Company Crisis
Changing work climate
Declining effectiveness
Globalization
Question No: 58 ( Marks: 1 ) - Please choose one

Which of the following is the individual source of resistance to change?

Structural inertia
Threat to expertise
Dislike of change agent
Threatened power

Question No: 59 ( Marks: 1 ) - Please choose one

Which of the following is the organizational source of resistance to change?

Fear of unknown
Economic threat
New social relationship
Threatened power

Question No: 60 ( Marks: 1 ) - Please choose one

Few years earlier there was a huge market of Window Air conditioner in Pakistan. Now
split air conditioners have replaced window AC. This change occurred due to which of
the following driving forces of change?
Changing values
Changing nature of workforce
Knowledge explosion
Rapid product obsolescence

Question No: 61 ( Marks: 1 ) - Please choose one

Which of the following is the process in which data is gathered, analyzed, summarized
and returned to those who generated them?

Process Consultation
Survey feedback
Inter-group development
Sensitivity Training

Question No: 62 ( Marks: 1 ) - Please choose one

Textile industry of Pakistan is facing huge losses due to the downfall of electricity. These
conditions are causing great stress among the employees and owners of textile mills.
Which of the following is the potential source of stress in this scenario?

Economic uncertainty
Technological change
Political uncertainty
Task demand

Question No: 63 ( Marks: 1 ) - Please choose one

Which of the following performance management component is about acknowledging

good performance?

Planning
Monitoring
Rewarding
Rating

Question No: 64 ( Marks: 1 ) - Please choose one

Which of the following is NOT an HR’s role in career development?

Taking career development initiatives
Polishing leadership qualities
Matching individual and organization needs
Identification of career opportunities

MGT502 - Organizational Behaviour

Question # 1 of 10 ( Start time: 10:48:09 PM ) Total Marks: 1

What are the three classes of factors that influence perception?
Select correct option:

Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values

Question # 2 of 10 ( Start time: 10:49:22 PM ) Total Marks: 1

Job satisfaction is best described as ____________.
Select correct option:

A result
A value
An attitude
A discipline

Question # 3 of 10 ( Start time: 10:50:30 PM ) Total Marks: 1

In the following steps in decision making, which would come first?
Select correct option:

Generate alternatives
Rating of alternative
Make a choice
Implement the decision

Question # 4 of 10 ( Start time: 10:51:00 PM ) Total Marks: 1

Values like working hard, being creative and honest are the means which
lead towards achieving organizational goals. Which of the following term
best describes these values?
Select correct option:

Terminal values
Instrumental values
Theoretical values
Social values

Question # 5 of 10 ( Start time: 10:52:23 PM ) Total Marks: 1

Which of the following is the most productive stage in group development?
Select correct option:

Producing
Increasing
Maturity
Performing

Question # 6 of 10 ( Start time: 10:53:23 PM ) Total Marks: 1

What does consensus refer to in attribution theory?
Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations

Question # 7 of 10 ( Start time: 10:54:40 PM ) Total Marks: 1

In attribution theory, what is distinctiveness?
Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

Question # 8 of 10 ( Start time: 10:55:08 PM ) Total Marks: 1

Organizational members who intentionally violate established norms that
result in negative consequences for the organization, its members, or both,
show:
Select correct option:

Deviant Workplace Behavior

Emotional Labor
Interpersonal Skills
Social Skills

Question # 9 of 10 ( Start time: 10:55:46 PM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving
quality and productivity must include _____.
Select correct option:

Quality management programs

Customer service improvements
Employee’s participation
Manufacturing simplification
Reference

Question # 10 of 10 ( Start time: 10:56:21 PM ) Total Marks: 1

What does MBO provide for the individual employee?
Select correct option:
Specific personal performance objectives
Precise job descriptions
Explicit task objectives
Clear direction and purpose

MGT502 - Organizational Behaviour

All of the following are true about learning EXCEPT that it :

Select correct option:
Can have a very short duration
Requires a change in behavior
Requires some form of experience
Affects aptitude

_____ is a measure of how organizations are becoming more heterogeneous in

terms of gender, race, and ethnicity. Select correct option:
Workforce diversity
Affirmative action
Organizational culture
Operational homogeneity

The degree, to which a person identifies with his or her job, actively participates
in it, and considers his or her performance as being important to self-worth is
__________. Select correct option:
Job satisfaction
Job involvement
Job stability
Job enrichment
Reference
What is/are the key element(s) of motivation? Select correct option:
Intensity
Direction
Persistence
All of the given options

Ref: “The processes that account for an individual’s intensity, direction and
persistence of effort toward attaining a goal”

Eden Corp has installed a new email system, but many staff members do not
know of its features. Upper management decides to allocate a small portion of
the company’s budget to solving this problem. A team that uses rational decision
making to arrive at a solution should be aware that this case deviates from the
assumptions of the rational decision making model in what way? Select correct
option:

There are cost constraints

The problem is not clearly defined
The options available to the team are not known
There are constraints on the options available

Mr. Hussain is a salesperson. He remembers the names of his customers easily

because he is able to retain and recall past experience. He is able in which of the
following dimensions of intellectual ability? Select correct option:
Memory
Number Aptitude
Deductive Reasoning
Perceptual speed

What is the term used for a general impression about an individual based on a
single characteristic such as intelligence, sociability, or appearance? Select
correct option:
The contrast effect
Personal bias
The halo effect
Projection

Which one of the following words is the best synonym for “ability”, as the term is
used in organizational behavior? Select correct option:
Motivation
Capacity
Experience
Wisdom

Factors other than satisfaction that impact one’s decision to leave a current job
include all of the following EXCEPT: Select correct option:
Labor market conditions
Length of tenure with the organization
Expectations about alternative job opportunities
Organizational citizenship behavior

What do we call it when we judge someone on the basis of our perception of the
group to which he/she belongs? Select correct option:
Stereotyping
Categorizing
Halo effect
Prototyping

Question # 1 of 10 ( Start time: 10:48:09 PM ) Total Marks: 1

What are the three classes of factors that influence perception?
Select correct option:
Factors in the setting, factors in the environment and factors in the motives
Factors in the perceiver, factors in the target and factors in the situation
Factors in the character, factors in knowledge and factors in experience
Factors in the personality, factors in the character and factors in the values

Question # 2 of 10 ( Start time: 10:49:22 PM ) Total Marks: 1

Job satisfaction is best described as ____________.
Select correct option:
A result
A value
An attitude
A discipline

Two important work attitudes are job satisfaction and

organizational commitment. Job satisfaction is the collection of feelings and
beliefs that people have about their organization as a whole. Work attitudes have
three components: an affective component (how a person feels about a job), a
cognitive component (what a person thinks about a job), and a behavioral
component (what a person thinks about how to behave on the job).

Question # 3 of 10 ( Start time: 10:50:30 PM ) Total Marks: 1

In the following steps in decision making, which would come first?
Select correct option:

Generate alternatives
Rating of alternative
Make a choice
Implement the decision

Question # 4 of 10 ( Start time: 10:51:00 PM ) Total Marks: 1

Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
describes these values?
Select correct option:

Terminal values
Instrumental values
Theoretical values
Social values

( Instrumental values. • Preferences for the means to be used in achieving

desired ends.)
Question # 5 of 10 ( Start time: 10:52:23 PM ) Total Marks: 1
Which of the following is the most productive stage in group development?
Select correct option:

Producing
Increasing
Maturity
Performing
There is no such thing producing rather performing

Question # 6 of 10 ( Start time: 10:53:23 PM ) Total Marks: 1

What does consensus refer to in attribution theory?
Select correct option:

There is general agreement about a perception

Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
Consensus occurs if everyone who is faced with a similar situation responds in
the same way. If consensus is high, you would be expected to give an external
attribution to the employee’s tardiness, whereas if other employees who took the
same route made it to work on time, your conclusion as to causation would be
internal.

Question # 7 of 10 ( Start time:

10:54:40 PM ) Total Marks: 1

In attribution theory, what is distinctiveness?

Select correct option:

Whether an individual displays consistent behaviors in different situations

Whether an individual displays different behaviors in different situations
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

Question # 8 of 10 ( Start time: 10:55:08 PM ) Total Marks: 1

Organizational members who intentionally violate established norms that result in
negative consequences for the organization, its members, or both, show:
Select correct option:

Deviant Workplace Behavior

Emotional Labor
Interpersonal Skills
Social Skills

Question # 9 of 10 ( Start time: 10:55:46 PM ) Total Marks: 1

Today’s managers understand that the success of any effort at improving quality
and productivity must include _____.
Select correct option:

Quality management programs

Customer service improvements
Employee’s participation
Manufacturing simplification

Question # 10 of 10 ( Start time: 10:56:21 PM ) Total Marks: 1

What does MBO provide for the individual employee?
Select correct option:

Specific personal performance objectives

Precise job descriptions
Explicit task objectives
Clear direction and purpose

1. An OB study is least likely to be used to focus in which of the following

problems?

A. An increase in absenteeism at a certain company

B. A fall in productivity in one shift of a manufacturing plant
C. A decrease in sales due to growing foreign competition
D. Excessive turnover in volunteer workers at a non-profit organization

2. The topic of motivation in OB has been most influenced by which behavioral

science discipline?

A. Psychology
B. Sociology
C. Political science
D. Corporate strategy

3. As a manager, one of Ali’s duties is to present awards to outstanding

employees within his department. Which Mintzberg’s managerial role is Ali
performing, when he does this?

A. Leadership role
B. Monitor role
C. Figurehead role
D. Spokesperson role
4. Which one of the following would NOT be considered a human skill in Katz’s
structure?

A. Decision making
B. Communicating
C. Working as part of a team
D. Listening to others

5. Using operant conditioning, which of the following is NOT a method that can
be used to change behavior?

A. Negative reinforcement
B. Punishment
C. Counseling
D. Positive reinforcement

6. Suspending an employee for dishonest behavior is an example of which

method of shaping behavior?

A. Extinction
B. Punishment
C. Positive reinforcement
D. Negative reinforcement

7. Which of the following terminal values was ranked as the most important by
executives?

A. Freedom
B. Self-respect
C. Family security
D. Social security

8. A high score in which dimension of the Big Five model predicts good job
performance for all occupational groups?

A. Agreeableness
B. Conscientiousness
C. Emotional stability
D. Openness to experience

10. Which of the following is an example of an attitude?

A. Satisfaction of a person with a job well done
B. The opinion that it is never acceptable to steal
C. Anger at being unfairly accused of a wrongdoing
D. The avoidance of a restaurant where one once received bad service

11. Factors other than satisfaction that impact one’s decision to leave a current
job include all of the following EXCEPT:

A. Labor market conditions

B. Length of tenure with the organization
C. Expectations about alternative job opportunities
D. Organizational citizenship behavior

12. Job satisfaction is best described as _____.

A. A result
B. A value
C. An attitude
D. A discipline

13. Hanif is dissatisfied with his job but believes that his supervisor is a good
man who will do the right thing. Hanif has decided that if he just waits, conditions
will improve. Hanif’s approach to this problem is termed _____.

A. Exit
B. Voice
C. Loyalty
D. Neglect

14. “Fawad is easy-going at home, but at work he becomes very tense and
anxious.” This statement attributes Fawad’s personality more to which of the
following?

A. Heredity
B. Environment
C. Situation
D. Locus of control

15. People with which type of personality trait commonly make poor decisions
because they make them too fast.

A. Self-monitors
B. Extroverts
C. Type As
D. Type Bs

16. Asad, one of your newest employees, is an extravert. Which of the following
statements is least likely to be true?

A. Asad will probably attend the company picnic

B. Asad will be suited to a managerial or sales position
C. Asad will probably have a large number of relationships
D. Asad will perform well on specialized, detail-oriented tasks

17. Sadaf has a low absenteeism rate. She takes responsibility for his health and
has good health habits. She is likely to have a(an):
A. Internal locus of control
B. External locus of control
C. Core locus of control
D. High emotional stability level

18. Rizwan is low on conscientiousness. This would lead you to suspect that
which of the following statements is most likely to be true about Rizwan?

A. He will find comfort in the familiar

B. He will be easily distracted
C. He will be comfortable with solitude
D. He will be nervous, depressed, and insecure

19. Emotional intelligence appears to be especially relevant in jobs that demand

which of the following?

A. Charisma
B. Commitment
C. Social Interaction
D. Leadership Skills
20. Asma is an honest and straightforward lady. She believes her employees are
all similarly honest and straightforward, ignoring signs that they may be
manipulating her. What perceptual shortcut is Asma most likely using?
A. Contrast effect
B. Halo effect
C. Stereotyping
D. Projection
The time at which an object or event is seen is an example of what type of factor
influencing the perceptual process?
Select correct option:

Perceiver

Target

Reality

Situation

The time at which an object or event is seen can influence

attention, as can location, light, heat or any number of situational factors

Mrs. Hillary Clinton gained political capital by her marriage to the President
Clinton is an example of which of the following power?
Select correct option:

Referent power

Legitimate power

Reward power

Expert power

Some examples of referent power are: (a) each of the last seven White House
press secretaries have been paid handsomely for their memoirs relating to their
presence at the seat of government;
(b) Mrs. Hillary Clinton gained political capital by her marriage to the President;

These MCQ are not crossed checked these are just for idea

A threatened strike action by a labor union to force the management to accept

their demands is an example of which of the following power?
Select correct option:
Referent power
Legitimate power
Reward power
Coercive power

When a bank robber points a gun at a bank employee, his base of power is:
Select correct option:
Coercive
Punitive
Positional
Authoritative

Which of the following departmentalization can be considered necessary in an

organization where the company’s products fall into several categories with very
different production methods for each category?
Select correct option:
Customer
Production
Process
Matrix

Values like working hard, being creative and honest are the means which lead
towards achieving organizational goals. Which of the following term best
describes these values?
Select correct option:
Terminal values
Instrumental values
Theoretical values
Social values

Which of the following techniques most restricts discussion or interpersonal

communication during the decision-making process?
Select correct option:
Nominal group
Brainstorm
Electronic meeting
 Groupthink

According to attribution theory, which of the following is an example of externally

caused behavior?
Select correct option:
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working

Several key dimensions to any organization’s environment have been found.

Which of the following is one of these key dimensions?
Select correct option:
Productivity
Complexity
Interdependence
Collaboration

As a manager, one of Ali’s duties is to present awards to outstanding employees

within his department. Which Mintzberg managerial role is Ali performing, when
he does this?
Select correct option:
Leadership role
Monitor role
Figurehead role
Spokesperson role

Which of the following types of teams would most likely empower its team
members to make work-related decisions?
Select correct option:
Technical
Self-managed
Problem-solving
Management

What do we call the process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment?
Select correct option:
Perception
Interpretation
Social verification
Environmental analysis

Which of the following factors make it imperative that organizations be fast and
flexible?
Select correct option:
Temporariness
Corporate excess
Advances in corporate strategy
Globalization

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following statements best describes the goals of Organizational
Behavior?

► To understand the behaviors of people at work

► To appreciate the behavior of people at work
► To align behaviors according to the organizational goals
► To describe, understand, predict, and control human behavior at work

Question No: 3 ( Marks: 1 ) - Please choose one

Management functions of planning, organizing, leading and controlling were first
classified by_______.

► Stephen Covey
► Henry Mintzeberg
► Henri Fayol fff
► Marry Parker
Question No: 4 ( Marks: 1 ) - Please choose one
Learning theories include all of the following EXCEPT:

► Classical conditioning
► Social learning
► Operant conditioning
► Contingency theory
Question No: 7 ( Marks: 1 ) - Please choose one
The measure of the degree to which a person identifies psychologically
with his/her job and considers his/her perceived performance level
important to self-worth is called:

► Job involvement
► Job satisfaction
► Job commitment
► Job enrichment

Question No: 8 ( Marks: 1 ) - Please choose one

All of the following are attitudes associated with job satisfaction EXCEPT:

► The work itself

► Promotion opportunities
► Supervision
► Negligence

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following lay the foundation for the understanding of attitudes and
motivation because they influence our perceptions?
 ► Moods
► Behaviors
► Values
► Customs

Question No: 10 ( Marks: 1 ) - Please choose one

_________________ are the preferences concerning the ends to be achieved.

► Terminal values
► Instrumental values
► Theoretical values
► Social values

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is NOT included in the values across cultures?

► Uncertainty Avoidance
► Power Distance
► Assertiveness
► Individualism versus collectivism
Question No: 18 ( Marks: 1 ) - Please choose one
According to Maslow, when does a need stop motivating?

► When it is substantially satisfied

► It never stops motivating
► When one returns to a lower level need
 ► When one chooses to move to a higher level need
Question No: 20 ( Marks: 1 ) - Please choose one
Our intrinsic desire for personal development is included in Alderfer’s
_____________ needs.

► Existence
► Relatedness
► Esteem
► Growth

Question No: 21 ( Marks: 1 ) - Please choose one

McClelland’s theory of needs concentrates on which three needs?

► Power, acceptance and confirmation

► Affiliation, control and realization
► Achievement, realization and acceptance
► Achievement, power and affiliation

Question No: 22 ( Marks: 1 ) - Please choose one

Which of the following appears to be the combination of needs found in the best
managers?

► High achievement, high power

► High achievement, low power
► High power, low affiliation
► Low power, high affiliation
Question No: 25 ( Marks: 1 ) - Please choose one
 Which of the following is the most likely explanation for the higher absentee rate
of women in the workplace?

► Women tend to have more illnesses that keep them from work than do
men
► Traditionally, women have had the responsibility of caring for home and
family
► Women tend to be less satisfied with their jobs than men
► Women tend to work in jobs that have less flexible schedules than men
do

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following is a job that does not lend itself to telecommuting?

► An attorney who spends most of her time researching on the computer

► A car salesman who demonstrates the features of a new model of car
► A telemarketer who uses the phone to contact clients
► A product support specialist who fields calls from customers

Question No: 27 ( Marks: 1 ) - Please choose one

Which one of the following groups may want government to direct more attention
to environmental problems?

► Interest group
► Command group
► Formal group
► Task group
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is one of the drawbacks of group decision making?
 ► More knowledge through pooling of group resources
► More amount of time is required to make a decision
► Increased acceptance & commitment due to voice in decisions
► Greater understanding due to involvement in decision stages

Question No: 31 ( Marks: 1 ) - Please choose one

Group decisions are generally preferable to individual decisions when which of
the following is required.

► Acceptance of the solution

► A complicated solution
► Speed and efficiency
► Clear responsibility

Question No: 32 ( Marks: 1 ) - Please choose one

John Kotter’s view argues that management focuses on coping with
complexity, whereas leadership focuses on coping __________.

► Conflict
► Success
► Morale
► Change
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is the most effective communication network for
facilitating the emergence of a leader?

► Chain
 ► All-channel
► Wheel
► Direct

Question No: 36 ( Marks: 1 ) - Please choose one

Which one of the following study in the field of OB has contributed knowledge on
a number of topics including: learning, perception, personality, emotions,
training, leadership, motivation, job satisfaction, decision making, etc?

► Psychology
► Sociology
► Anthropology
► Physiology

Question No: 37 ( Marks: 1 ) - Please choose one

How do proponents of reinforcement theory view behavior?

► As a product of heredity
► As a function of one’s power need
► As the result of a cognitive process
► As environmentally caused
Question No: 40 ( Marks: 1 ) - Please choose one
Teams are very useful in which of the following situations?
► The work to be performed is very basic
► The tasks are interrelated
► No one wants to be accountable
► The group is homogeneous
Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following statements is NOT true regarding face-to-face communication?

► It is highly personal
► It has high channel richness
► It usually results in delayed feedback
► It offers multiple information cues

Question No: 3 ( Marks: 1 ) - Please choose one

All of the following are examples of downward communication flows EXCEPT:

► Managers informing employees of procedures

► Managers pointing out problems that need attention
► Employees completing attitude surveys
► Managers telling employees to work more quickly

Question No: 4 ( Marks: 1 ) - Please choose one

A leader high in initiating structure would do which of the following?

► Exhibit laissez-faire type of leadership

► Maximize leader-member relations
► Assign group members to particular tasks
► Empower employees to make their own decisions

Question No: 5 ( Marks: 1 ) - Please choose one

Teams are very useful in which of the following situations:

► The work to be performed is very basic

► The tasks are interrelated
► No one wants to be accountable
► The group is homogeneous

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is true about virtual teams?

► There is an absence of verbal cues

► There is limited social context
► People collaborate online
► All of the given options

Question No: 7 ( Marks: 1 ) - Please choose one

Team members with good listening, feedback, and conflict resolution skills possess
______________.

► Technical expertise
► Problem-solving skills
► Decision-making skills
► Interpersonal skills

Question No: 8 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the key components of effective teams?

► Effective work design

► Recognized company identity fff
► Supportive contextual influences
► Well-managed team processes

Question No: 9 ( Marks: 1 ) - Please choose one

After which stage of a group’s development is there a relatively clear hierarchy of

leadership within the group?

► Norming
► Storming
► Development
► Forming

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following statements is true?

► All command groups are also task groups

► All task groups are also friendship groups
► All command groups are also informal groups
► All informal groups are also command groups

Question No: 11 ( Marks: 1 ) - Please choose one

In which of the following situation Synergy is most likely to occur?

► The activities of all group members are fully dependent on one another
► The performance of one member of a group affects what other members do
► Group members must perform specific behaviors in a predetermined order
► Group members acting together produce more or better output than alone
Question No: 12 ( Marks: 1 ) - Please choose one

Which one of the following groups may want government to direct more attention to
environmental problems?

► Interest group
► Command group
► Formal group
► Task group

Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following is a job that does not lend itself to telecommuting?

► An attorney who spends most of her time researching on the computer

► A car salesman who demonstrates the features of a new model of car
► A telemarketer who uses the phone to contact clients
► A product support specialist who fields calls from customers

Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following is an example of a piece-rate plan?

► Stock options
► Rs20 for each unit produced fff
► Productivity bonus
► Commission

Question No: 15 ( Marks: 1 ) - Please choose one

What sort of goals does Management By Objectives (MBO) emphasize?

► Attainable, verifiable and measurable

► Achievable, controllable and profitable
► Inspirational, teachable and creative
► Challenging, emotional and constructive

Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is NOT a biographical characteristic?

► Region
► Age
► Sex
► Tenure
Question No: 17 ( Marks: 1 ) - Please choose one

What is the largest demographic change in the last few years in Pakistani workforce?

► Increasing ethnic diversity

► A fall in married workers
► Increasing age of workers
► More women in the workforce

Question No: 18 ( Marks: 1 ) - Please choose one

Which one of the following would be considered a motivator in the two-factor theory?

► Salary
► Working conditions
► Bonuses
► Responsibility

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following method is used for strengthening desirable behavior?

► Negative Reinforcement
► Neutral Reinforcement
► Pleasant Reinforcement
► Positive Reinforcement

Question No: 20 ( Marks: 1 ) - Please choose one

What is generally considered to be the single best thing that managers can do to improve
performance?

► Allocate tasks depending on personality

► Restrict the use of punishment as a means of motivating workers
► Give abundant opportunities for employee growth
► Concentrate on intrinsic rewards rather than extrinsic rewards

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following is NOT an important issue relating to goal-setting theory?

► Defining the goal

► Goal difficulty
► Goal specificity
► Equity among co-workers
Question No: 22 ( Marks: 1 ) - Please choose one

According to Maslow, when does a need stop motivating?

► When it is substantially satisfied

► It never stops motivating
► When one returns to a lower level need
► When one chooses to move to a higher level need

Question No: 23 ( Marks: 1 ) - Please choose one

If a person responds the same way over time, attribution theory states that the
behavior shows ______________.

► Distinctiveness
► Consensus
► Consistency
► Continuity

Question No: 24 ( Marks: 1 ) - Please choose one

Asif is late for work each day by about ten minutes. How would Attribution
Theory describe this behavior?

► It shows consensus
► It shows similarity
► It shows reliability
► It shows consistency

Question No: 25 ( Marks: 1 ) - Please choose one

According to attribution theory, which of the following is an internally caused

behavior?

► Working late in order to get a promotion

► Arriving at work late because heavy traffic
► Working weekends because of your employer’s orders
► Depending on luck for success

Question No: 26 ( Marks: 1 ) - Please choose one

What is the name of the theory that deals with how we explain the cause of behaviors of
others?

► Judgment Theory
► Selective Perception Theory
 ► Attribution Theory
► Equality Theory

Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following is NOT an ethic in decision making?

► Utilitarianism
► Focus on right
► Focus on justice
► Favoritism

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following decision making style shows low tolerance for ambiguity and
seeks rationality?

► Directive
► Analytical
► Conceptual
► Behavioral

Question No: 29 ( Marks: 1 ) - Please choose one

According to which of the following decision making model; people seek solutions that
are satisfactory and sufficient?

► Bounded Rational
► Three Component Model
► Contingency
► Rational

Question No: 30 ( Marks: 1 ) - Please choose one

Asma is experiencing conveyance problem for her college pick and drop. She decides to
use the rational decision-making model to decide what to do. What might be the next step
she takes if she follows this model?

► Define the problem

► Identify the decisions criteria
► Evaluate other available alternatives
► Select the best alternative

Question No: 31 ( Marks: 1 ) - Please choose one

Which of the following is the dimension of emotional intelligence that describes the
ability to manage your own emotions and impulses?

► Self-awareness
► Self-management
► Commitment
► Social-skills

Question No: 32 ( Marks: 1 ) - Please choose one

The Big Five model is related to ________________

► Perception
► Personality
► Experience
► Culture

Question No: 33 ( Marks: 1 ) - Please choose one

Which of the following are defined as accepted principles or standards of a person or a

group?

► Traditions
► Norms
► Attitudes
► Values

Question No: 34 ( Marks: 1 ) - Please choose one

Ali is an employee in a company. He expresses his dissatisfaction by discussing the

problem with the superiors, suggests improvements and involves the unions in problem
solving, He expresses his dissatisfaction in which of the following ways:

► Exit
► Voice
► Loyalty
► Neglect

Question No: 35 ( Marks: 1 ) - Please choose one

Rabia is working in a software house. She is a very hard working, motivated to achieve
organizational goals and due to her attachment with the organization she wishes to
continue her job with the same organization. Her behavior is showing:

► Job involvement
 ► Job satisfaction
► Job commitment
► Job enrichment

Question No: 36 ( Marks: 1 ) - Please choose one

Which of the following is defined as a way of looking at life; a way of thinking, feeling
or behaving?

► Value
► Attitude
► Behavior
► Mood

Question No: 37 ( Marks: 1 ) - Please choose one

Learning theories include all of the following EXCEPT:

► Classical conditioning
► Social learning
► Operant conditioning
► Contingency theory

Question No: 38 ( Marks: 1 ) - Please choose one

Which of the following is not considered as a characteristic of organizations?

► Social entities
► Goal oriented
► Closed system
► Deliberately structured

Question No: 39 ( Marks: 1 ) - Please choose one

Which one of the following set of skills is best representing the required competencies of
managers?

► Technical skills, human skills and conceptual skills

► Leading skills and motivational skills fff
► Organizing skills and interpersonal skills
► Motivating skills and intrapersonal skills

Question No: 40 ( Marks: 1 ) - Please choose one

Management functions of planning, organizing, leading and controlling were first

classified by_______.
 ► Stephen Covey
► Henry Mintzeberg
► Henri Fayol
► Marry Parker

Question No: 1 ( Marks: 1 ) - Please choose one

Giving an employee a two-day suspension from work without pay for showing up
drunk is an example of which of the following:
► Punishment
► Positive reinforcement
► Extinction
► Negative reinforcement

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following statements is TRUE for affect?

► Affect is a type of emotion and religion

► Affect is a type of mood and environment
► Affect can be a mood or an emotion fff
► Affect is the result of conscious thought

Question No: 7 ( Marks: 1 ) - Please choose one

The ability of a person to manipulate his/her emotions according to a given
situation is called________________.
► Emotional Intelligence
► Emotional Constraints
► Affective Emotions
► Cognitive dissonance
Question No: 10 ( Marks: 1 ) - Please choose one
Whenever Sana is successful she takes full credit for what has happened,
but whenever she is unsuccessful she attributes her failure to bad luck
or blames one of her fellow employees. She is doing__________.

► Self-serving biase
► The halo effect
► Distinctiveness
► Projection

Question No: 11 ( Marks: 1 ) - Please choose one

Hunger, thirst, sex, pay, and physical work environment are examples of which
of Alderfer’s needs?

► Existence
► Safety
► Growth
► Physiological
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is one of the relationships proposed in expectancy
theory?

► Reward-satisfaction relationship
► Satisfaction-performance relationship
► Rewards-personal goals relationship
► Effort-satisfaction relationship

Question No: 15 ( Marks: 1 ) - Please choose one

Some MBO programs fail to live up to expectations. Which of the following is
NOT a common reason that MBO programs fail?

► Allowing subordinate to participate in setting goals

► Unwillingness to reward goal accomplishment
► Unrealistic expectations regarding results
► Lack of commitment by top management

Question No: 17 ( Marks: 1 ) - Please choose one

The tendency of individuals to exert less effort when they work in a group than
when they work alone is referred to as:

Sucker effect►

Social loafing►

Social facilitation►

Socialization►

Question No: 18 ( Marks: 1 ) - Please choose one

Teams generally have a(n) _____________ impact on employee motivation.

Inconsistent►

Positive►

Discouraging►

Neutral►

Question No: 19 ( Marks: 1 ) - Please choose one

Demand on leader is ___________ in a team comprising of 2-7 members.

►High
Highest►

►Low

►Moderate

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following type of teams allows for collaboration between team
members who are physically dispersed?

Local►

Global ►

Virtual►

Interactive►

Question No: 23 ( Marks: 1 ) - Please choose one

Which of the following is described as a tendency for group discussion to
produce shifts toward more extreme attitudes among members?

Group think►

Group shift►

Group polarization►

Social loafing►

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following is a group decision making method in which individual
members meet face-to-face to pool their judgments in a systematic but
independent fashion?

Brainstorming►
Groupthink►

Nominal► group Technique

Delphi model►

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is likely to generate the least innovative alternatives?

Face-to-face interactinggroups fff

Brainstorming►

Delphi technique►
Nominal group technique►

Question No: 27 ( Marks: 1 ) - Please choose one

According to Robert House, which of the following statement is true?

Managers use the authority inherent in their► designated formal rank

Leaders are the primary agent for bringing► organizational change

Leaders establish direction by developing a► vision of the future

Leaders align and direct people by► communicating their vision

Question No: 28 ( Marks: 1 ) - Please choose one

The University of Michigan researchers concluded that:

Employee-oriented leaders had lower► productivity

Employee-oriented leaders had higher► productivity

Production-oriented leaders created lower► employee satisfaction

Production-oriented leaders created higher► employee satisfaction

Question No: 30 ( Marks: 1 ) - Please choose one
When manager marketing is communicating with the manager production, it is
called:

Upward communication►

Downward communication►

Lateral communication►

Vertical communication►

Question No: 31 ( Marks: 1 ) - Please choose one

Sami is developing marketing page for the company web site and is concerned
about the appearance of his active links. He seeks reactions from fellow
employees. The reactions he seeks are part of the:

Adjourning phase►

Encoding phase►

Decoding phase►

Feedback phase►

Question No: 32 ( Marks: 1 ) - Please choose one

Memos, letters, e-mail, fax transmissions, and organizational periodicals
represent examples of:

Informal communication► channels

Formal communication► channels

Written► communication

Non► verbal communication

Question No: 34 ( Marks: 1 ) - Please choose one
Rumors would most likely flourish in situations where there is:

Ambiguous situation ►

Well-communicated change►

Assurance by management►

A► chain communication style

Question No: 36 ( Marks: 1 ) - Please choose one

__________ are the shared beliefs about expected behaviors aimed at making
groups function effectively.

Group ethics►

Group norms►

Group criteria►

Group unity►

Question No: 37 ( Marks: 1 ) - Please choose one

Which of the following type of values determine the preferences for the means to
be used in achieving desired ends?

Terminal values► fff

Instrumental values►

Theoretical values►

Social values ►

Question No: 40 ( Marks: 1 ) - Please choose one
Process variables include all of the following EXCEPT:

Climate of trust►
Team efficacy►

Minimized social loafing►

Specific goals►

Question No: 5 ( Marks: 1 ) - Please choose one

Managers should be interested in their employees’ attitudes because:

► Attitudes influence behavior and perception

► Attitudes give warning signs of potential problems

► Attitudes are associated with job satisfaction

► All of the given options

Question No: 7 ( Marks: 1 ) - Please choose one

Zahra’s personality shows that she is dependable, well organized, and responsible.
According to the Big Five model; which of the following is the right dimension for
describing Zahra’s personality?

► Agreeableness

► Emotional stability

► Extroversion

► Conscientiousness
Question No: 8 ( Marks: 1 ) - Please choose one

Which of the following are the categories into which emotions are usually grouped?

► Simple and Complex

► Positive and Negative

► Positive and Complex

► Complex and Negative

Question No: 12 ( Marks: 1 ) - Please choose one

The awareness that a problem exists and that a decision needs to be made is a/an:

► Perceptual issue

► Emergency issue

► Cognitive issue

► Ethical issue

Question No: 15 ( Marks: 1 ) - Please choose one

How is the satisficing decision maker best characterized?

► As using rationality

► As using bounded rationality

► As using creativity

► As relying on others to make decisions

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following statements is NOT an example of stereotyping?

► There is no need to offer child-care to him; men aren’t interested in child care

► Don’t hire an older worker; they can’t learn new skills

► She was good at her last job, so she will be good at this one

► She won’t relocate for a promotion, since women don’t relocate

Question No: 22 ( Marks: 1 ) - Please choose one

Research does NOT support which of the following statements about gender in the workplace?

► Women are more willing to conform to authority than men

► Men are more aggressive than women

► Women are more productive at work than men

► Men have higher expectations of success

Question No: 23 ( Marks: 1 ) - Please choose one

Which of the following is NOT one of the most widely used variable-pay programs?
 ► Piece-rate wages

► Merit-based pay

► Fixed pay

► Profit sharing plans

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is the stage of group development characterized by the development of
close relationships and cohesiveness?

► Forming

► Norming

► Storming

► Adjourning

Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following does NOT explain the characteristics of teams?

► Commonality of purpose

► Interconnectivity among individual members

► Flexibility and degree of responsiveness

► Restrictions on expression of ideas

Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following is NOT considered an advantage of electronic meetings?

► Maintains the secrecy of ideas

► Speed up decision making process

► Receiving credit for the best ideas

► Accurate exchange of opinions

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following statement is true about decision making using nominal group techinque?

► This method is good to generate a quantity of ideas

 ► This method is good for building group cohesiveness

► This method is good for encouraging independent thinking

► This method is an inexpensive way of generating maximum ideas

Question No: 33 ( Marks: 1 ) - Please choose one

A communication channel with greater channel richness is most likely to provide:

► Greater feedback density

► Greater filtering capability

► Greater perceptual wellness

► Larger amounts of information

Question # 1 of 30 ( Start time: 11:19:12 AM )

Job satisfaction is best described as ____________.

Select correct option:

A result

A value

An attitude

A discipline

Question # 2 of 30 ( Start time: 11:20:09 AM )

Which of the following can be defined as a loss in performance due to

low leader expectations?

Select correct option:

Golem effect

Galatea effect

Halo effect

Marshal effect
Question # 3 of 30 ( Start time: 11:21:00 AM )

Manager praised Mr. Waqar for best performance and announced

bonus of Rs.8000 for him. This is an example of which method of shaping behavior?

Select correct option:

Negative Reinforcement

Positive Reinforcement

Punishment

Extinction

Question # 4 of 30 ( Start time: 11:22:03 AM )

How many determinants of human behavior in an organization are

studied in Organizational Behavior(OB)?

Select correct option:

Question # 5 of 30 ( Start time: 11:22:44 AM )

Which of the following answer choices is the best definition of attitude?

Select correct option:

Attitudes are the yardstick by which one measures one’s actions

Attitudes are the emotional part of an evaluation of some person, object or event

Attitudes are evaluative statements of what one believes about something or someone

Attitudes are a measure of how the worth of an object, person or event is evaluated

Question # 7 of 30 ( Start time: 11:24:46 AM )

The study which enables us to learn about human beings, their activities and societies is
known as

Select correct option:

Political Science

Sociology

Anthropology

Organizational Behavior

Question # 8 of 30 ( Start time: 11:25:27 AM )

___________ focuses on the study of people in relation to their social environment.

Select correct option:

Psychology

Sociology

Corporate strategy

Political science

Question # 9 of 30 ( Start time: 11:26:11 AM )

Which of the following is NOT one of Hofstede’s five dimensions of
national culture?
Select correct option:
Power distance
Future orientation
Uncertainty avoidance
Flexibility versus rigidity
Question # 10 of 30 ( Start time: 11:26:57 AM )
Which of the following is a reason that the study of organizational
behavior is useful?
Select correct option:
Human behavior is not random
Human behavior is not consistent
Human behavior is rarely predictable
Human behavior is often not sensible
Question # 11 of 30 ( Start time: 11:27:39 AM )
Factors other than satisfaction that impact one’s decision to leave a
current job include all
of the following EXCEPT:
Select correct option:
Labor market conditions
Length of tenure with the organization
Expectations about alternative job opportunities
Organizational citizenship behavior
Question # 12 of 30 ( Start time: 11:28:23 AM )
Which of the following is LEAST likely to create dependency?
Select correct option:
Importance
Non substitutability
Power legitimacy
Supply and demand
Question # 13 of 30 ( Start time: 11:29:02 AM )
A company oriented around cost minimization is best served by which
type of structure?
Select correct option:
Virtual
Combination
Mechanistic
Organic
Question # 14 of 30 ( Start time: 11:29:46 AM )
The management of Chanab Corporation discovers that its market is
clearly divided between very different types of clients, with different
support needs. To respond to this market diversity, management will
probably choose to which of the following type of departmentalization?
Select correct option:
Requirements
Support
Customer
Matrix
Question # 15 of 30 ( Start time: 11:30:45 AM )
What is the major problem with the Meyers-Briggs Type Indicator as a
measure of personality?
Select correct option:
It is very difficult to administer
It is very difficult to accurately interpret
It tends to overemphasize intuitive personality traits
It categorized individual’s as either one type or another
Question # 16 of 30 ( Start time: 11:31:41 AM )
In the communication process, which of the following steps occurs
first?
Select correct option:
Transmitting
Decoding
Encoding
Understanding
Question # 17 of 30 ( Start time: 11:32:52 AM )
Individuals with a high need to achieve prefer all of the following
EXCEPT:
Select correct option:
Job situations with personal responsibility
A high degree of risk
Overcoming obstacles
Personal empowerment
Question # 18 of 30 ( Start time: 11:34:03 AM )
Which of the following statement is TRUE about Type B individuals?
Select correct option:
They are extremely competitive.
They have a sense of urgency,impatient and hostile.
They are fast workers and prefer quantity over quality
They are more relax and easy going.
Question # 19 of 30 ( Start time: 11:35:07 AM )
What is generally the result of groupthink?
Select correct option:
Higher quality decisions
More risky decisions
Less critical analysis
Unpopular decisions
Question # 20 of 30 ( Start time: 11:35:44 AM )
Your organization is considering the use of group decision making.
What do you think
will be the advantage of group decision making?
Select correct option:
Group decision making will be faster
Group discussions will be shared equally
There will be increased acceptance of the decision
Group decision making will be very costly
Question # 21 of 30 ( Start time: 11:36:10 AM )
_________________ creates problem for employees when their job
requires to display
emotions incompatible with their actual feelings
Select correct option:
Depression
Emotional Labor
Stress
Anxiety
Question # 22 of 30 ( Start time: 11:37:23 AM )
Which of the following is NOT a step involved in rational decision
making model
Select correct option:
Selecting the best alternative
Evaluating the alternatives
Evaluating the Problem
Defining the problem
Question # 23 of 30 ( Start time: 11:38:16 AM )
When diversity is not managed properly, there is a potential for
_____________.
Select correct option:
Higher creativity
Communication benefits
Labor cost inequities
Higher turnover
Question # 24 of 30 ( Start time: 11:38:44 AM )
Which of the following countries ranks highest in long-term
orientation?
Select correct option:
Afghanistan
Bangladesh
Russia
China
Question # 25 of 30 ( Start time: 11:39:27 AM )
What are the three primary determinants of behavior that
organizational behavior focuses upon?
Select correct option:
Individuals, profit structure, and job satisfaction
Individuals, groups, and job satisfaction
Groups, structure, and profit structure
Individuals, groups, and structure
Question # 26 of 30 ( Start time: 11:39:59 AM )
The primary organizational implication of cognitive dissonance theory
helps to predict which of the following statement?
Select correct option:
The likelihood of a given employee engaging in impression
management
The extent to which the workforce will accept gender and racial types
of bias
The willingness of the workforce to accept company rules and work
practices
The inclination towards attitude and behavioral change of the
workforce
Question # 27 of 30 ( Start time: 11:40:26 AM )
What does consensus refer to in attribution theory?
Select correct option:
There is general agreement about a perception
Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
Question # 28 of 30 ( Start time: 11:40:50 AM )
According to attribution theory, which of the following is an example of
externally caused behavior?
Select correct option:
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working
Question # 29 of 30 ( Start time: 11:41:22 AM )
Leaders achieve goals, and power is:
Select correct option:
A goal in and of itself
Usually used by poor leaders
A means of achieving goals
A strong influence on leaders’ goals
Question # 30 of 30 ( Start time: 11:42:03 AM )
Which one of the following would be considered a motivator in the
two-factor theory?
Select correct option:
Salary
Bonuses
Working conditions
Responsibility

Question # 1 of 30 ( Start time: 11:47:20 AM )

Which of the following is NOT one of the method used for career
planning and development?
Select correct option:
Workshops
Career planning website
Personal development plans
Critical incident method
Question # 2 of 30 ( Start time: 11:47:54 AM )
The two parties eventually agree to ask Mr. Qureshi, an attorney and
trusted friend, to help them informally to solve their problem. Mr
Qureshi is playing which of the following role?
Select correct option:
Mediator
Arbitrator
Conciliator
Consultant
Question # 3 of 30 ( Start time: 11:49:19 AM )
Which of the following is the official right of a person to manipulate or
change others?
Influence
Authority
Integrity
Trust
Question # 5 of 30 ( Start time: 11:51:51 AM )
Which of the following is NOT considered as a driving force of internal
change?
Select correct option:
Organizational crisis
Working environment
Declining effectiveness
Societal pressures
United Company is undergoing a change process. The management
decides to hire external change agent to coordinate this process. What
can be the potential benefit which management can gain from this
step?
Select correct option:
Take longer start-up times
Act freely, not tied to office politics
Non-familiarity with organizational culture
Spend time in understanding the cues and clues
Question # 6 of 30 ( Start time: 11:53:13 AM )
When we rank an individual’s values in order of their __________, we
obtain the
person’s value system.
Select correct option:
Intensity
Content
Context
Social needs
Question # 7 of 30 ( Start time: 11:54:16 AM )
Which of the following source of power depends on fear?
Coercive power
Reward power
Referent power
Expert power
Question # 8 of 30 ( Start time: 11:55:22 AM )
Which of the following leadership behaviors are identified by the pathgoal
theory?
Select correct option:
Supportive, employee-oriented, laissez-faire and participative
Achievement-oriented, supportive, humanistic, and directive
Participative, achievement-oriented, directive, and supportive
Directive, participative, supportive, and laissez-faire
Question # 9 of 30 ( Start time: 11:56:48 AM )
Which one of the following is consistent with a simple structure?
Select correct option:
High centralization
High employee discretion
Standardization
Bureaucracy
Question # 10 of 30 ( Start time: 11:57:20 AM )
What term is used for intense feelings that are directed at someone or
something?
Select correct option:
Affect
Cognition
Thoughts
Emotions
Question # 11 of 30 ( Start time: 11:59:46 AM )
How is gain-sharing an improvement on profit sharing?
Select correct option:
It focuses on productivity gains rather than profits
Superior employees can receive incentive even when the organization
isn’t profitable
It does not distribute profits, only gains in profits
It rewards behaviors that are less influenced by external factors
Question # 12 of 30 ( Start time: 12:00:36 PM )
Ability to understand what is read or heard and the relationship of
words to each other is called ___________
Select correct option:
Verbal comprehension
Non verbal comprehension
Perceptual speed
Memory
Question # 13 of 30 ( Start time: 12:01:32 PM )
What is the major problem with the Meyers-Briggs Type Indicator as a
measure of personality?
Select correct option:
It is very difficult to administer
It is very difficult to accurately interpret
It tends to overemphasize intuitive personality traits
It categorized individual’s as either one type or another
Question # 14 of 30 ( Start time: 12:01:58 PM )
A management function of a manager in which he/she maintains a
network of outside contacts who provides favors and information is:
Select correct option:
Monitor
Leader
Liaison
Entrepreneur
Question # 15 of 30 ( Start time: 12:02:21 PM )
Several key dimensions to any organization’s environment have been
found. Which of the following is one of these key dimensions?
Select correct option:
Productivity
Complexity
Interdependence
Collaboration
Question # 16 of 30 ( Start time: 12:02:45 PM )
The time at which an object or event is seen is an example of what
type of factor influencing the perceptual process?
Select correct option:
Perceiver
Target
Reality
Situation
Question # 17 of 30 ( Start time: 12:03:16 PM )
Mr.Ajmal is considered as one of the most organized and selfdisciplined
employee of XYZ company. He is exhibiting which of the
following dimension of the Big five model
of personality?
Select correct option:
Agreeableness
Open to Experience
Conscientiousness
Emotional Stability
Question # 18 of 30 ( Start time: 12:03:49 PM )
What are the three primary determinants of behavior that
organizational behavior focuses
upon?
Select correct option:
Individuals, profit structure, and job satisfaction
Individuals, groups, and job satisfaction
Groups, structure, and profit structure
Individuals, groups, and structure
Question # 19 of 30 ( Start time: 12:04:17 PM )
The application of negative consequences or the withdrawal of positive
consequences to
reduce the likelihood of repeation of that same behavior is known as:
Select correct option:
Punishment
Negative Reinforcement
Positive Reinforcement
Rewards
Question # 20 of 30 ( Start time: 12:04:53 PM )
_____ is a measure of how organizations are becoming more
heterogeneous in terms of
gender, race, and ethnicity.
Select correct option:
Workforce diversity
Affirmative action
Organizational culture
Operational homogeneity
Question # 21 of 30 ( Start time: 12:05:25 PM )
According to Robert Katz, when managers have the mental ability to
analyze and
diagnose complex situations, they possess _____________ skills.
Select correct option:
Technical
Leadership
Problem-solving
Conceptual
Question # 22 of 30 ( Start time: 12:05:53 PM )
Shortcuts in judging others include all of the following except:
Select correct option:
Stereotyping
Halo effect
Projection
Self-serving bias
Question # 23 of 30 ( Start time: 12:06:15 PM )
What are the three classes of factors that influence perception?
Select correct option:
Factors in the setting, factors in the environment and factors in the
motives
Factors in the perceiver, factors in the target and factors in the
situation
Factors in the character, factors in knowledge and factors in
experience
Factors in the personality, factors in the character and factors in the
values
Question # 24 of 30 ( Start time: 12:06:49 PM )
The organizations offer employee stock ownership programs to gain
which of the following benefit?
Select correct option:
Increasing employee satisfaction
Reducing salaries
Reducing stress
Increasing productivity
Question # 25 of 30 ( Start time: 12:07:10 PM )
By keeping the span of control to 5 or 6 employees, which of the
following is an advantage?
Select correct option:
Vertical communication is more complex
It is expensive and complicated
Decision making is slowed down
Upper management is more available and in-touch
Question # 26 of 30 ( Start time: 12:07:35 PM )
Which of the following values would be most likely to be considered a
terminal value by Rockeach?
Select correct option:
Ambition
Self-control
Broad-mindedness
Sense of accomplishment
Question # 27 of 30 ( Start time: 12:07:58 PM )
The degree to which a person identifies with a job, actively participates
in it, and
considers performance important to self-worth is known as
__________:
Select correct option:
Job Satisfaction
Job Enrichment
Job Specification
Job Involvement
Question # 28 of 30 ( Start time: 12:08:28 PM )
Which of the following term is used to describe broad range of feelings
that people experience?
Select correct option:
Mood
Affect
Emotion
Emotional Intelligence
Question # 29 of 30 ( Start time: 12:08:59 PM )
One of the shortcuts used to judge others involves evaluating a person
based on how he/she compares to other individuals on the same
characteristic. What is this shortcut called?
Select correct option:
Selective perception
The contrast effect
The halo effect
Stereotyping
Question # 30 of 30 ( Start time: 12:09:34 PM )
________________ refers to manager's mental ability to analyze and
diagnose complex situations.
Select correct option:
Human Skill
Managerial Skill
Conceptual Skill
Technical Skill

Question # 3 of 30 ( Start time: 12:31:23 PM )

Group discussion is the part of which of the following OD technique for
bringing change?
Select correct option:
Team Building
Survey Feedback
Sensitivity Training
Process Consultation
Question # 4 of 30 ( Start time: 12:32:12 PM )
Which of the following statement is true in case of high centralization?
Select correct option:
The corporate headquarter is located centrally to branch offices
Action can be taken more quickly to solve problems
New employees have a great deal of legitimate authority
Lower level managers merely carry out directions
Question # 6 of 30 ( Start time: 12:34:21 PM )
Sabohi has a job which pays an excellent salary. She has a good relationship with her
peers and her supervisors. She also likes the fact that the company policy fits well with
what she personally believes, and that she has received considerable recognition for her
achievements at the company. Which of these factors is 'MOST likely' responsible for the
fact that Sabohi loves her job?
Select correct option:
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for her achievements
Question # 7 of 30 ( Start time: 12:35:27 PM )
Determining how tasks are to be grouped is part of which
management function?
Select correct option:
Planning
Leading
Controlling
Organizing
Question # 8 of 30 ( Start time: 12:35:55 PM )
Which of the following is not a typical written test used in
organizations?
Select correct option:
Intelligence
Integrity
Personality
Work sample
Question # 9 of 30 ( Start time: 12:36:54 PM )
Rater Errors comprised of the following EXCEPT:
Select correct option:
Central Tendency
Leniency
Mis-perception
Harshness
Question # 10 of 30 ( Start time: 12:37:58 PM )
Omega Electronics Company decides to establish southern,
Midwestern, western, and
eastern zones of operation. Based on this expansion, the organization
is doing which of
the following type of departmentalization?
Select correct option:
Customer
Geography
Regional
Matrix
Question # 11 of 30 ( Start time: 12:38:40 PM )
Ali wants to buy a motor bike. He goes to the showroom and sees
different models of bikes. He likes one of them very much and wants
to purchase it. He asks the price from dealer which is more then his
range. Both of them then negotiate over price. This is an example of:
Select correct option:
BATNA
Distributive negotiation
Integrative negotiation
Third party negotiation
Question # 12 of 30 ( Start time: 12:40:02 PM )
What is the last step in Rational decision making model?
Select correct option:
Identifying the decision criteria
Selecting the best alternative
Defining the problem
Evaluating the alternatives
Question # 13 of 30 ( Start time: 12:40:47 PM )
Which of the following is NOT an important issue relating to goalsetting
theory
Select correct option:
Goal specificity
Equity among co-workers
Feedback
Defining the goal
Question # 14 of 30 ( Start time: 12:41:38 PM )
The more consistent a behavior, the more the observer is inclined to
_____.
Select correct option:
Attribute it to interpretation
Attribute it to internal causes
Attribute it to consensus
Attribute it to external causes
Question # 15 of 30 ( Start time: 12:42:19 PM )
Which of the following statements is true pertaining to the role of
personality traits in negotiations?
Select correct option:
Charming personalities quickly resolve the conflicts
Competent individuals make excellent negotiations
Extraverts are less effective negotiators than introverts
Individuals with an internal locus of control are better
negotiators
Question # 16 of 30 ( Start time: 12:43:08 PM )
In Pakistan, which of the following source of recruiting employees is
mostly used?
Select correct option:
Publications/Advertisements
Public employment agencies
Private employment agencies
Employee leasing and independent contractors
Question # 17 of 30 ( Start time: 12:43:54 PM )
Which of the following term is used to define tendency to draw a
general impression about an individual on the basis of a single
characteristic?
Select correct option:
Contrast Effect
Halo effect
Self-Serving bias
Selective Perception
Question # 18 of 30 ( Start time: 12:44:34 PM )
Your physician has advised you to take a series of medications. You
comply because of his _________power.
Select correct option:
Referent
Formal
Expert
Personal
Question # 19 of 30 ( Start time: 12:45:20 PM )
What term is used for intense feelings that are directed at someone or
something?
Select correct option:
Affect
Cognition
Thoughts
Emotions
Question # 20 of 30 ( Start time: 12:46:00 PM )
After which stage of group development the group formed a common
set of expectations
of member behaviors?
Select correct option:
Norming
Storming
Maturation
Forming
Question # 21 of 30 ( Start time: 12:46:40 PM )
Which of the following statements best characterizes self-managed
teams?
Select correct option:
Their team members often have low levels of job satisfaction
Their team members prefer to work alone
Their productivity is generally low
They perform poorly during times of employee layoffs
Question # 22 of 30 ( Start time: 12:47:25 PM )
Mr. Ahmed is influenced by Mr. Ali because he is attractive and has
desirable resources or personal characteristics. Which of the following
sources of power is exhibited by Mr. Ali?
Select correct option:
Legitimate power
Coercive power
Reward power
Referent power
Question # 23 of 30 ( Start time: 12:48:01 PM )
Which of the following is NOT a key component of emotional
intelligence?
Select correct option:
Self-awareness
Self-management
Commitment
Empathy
Question # 24 of 30 ( Start time: 12:48:39 PM )
Which one of the following words is the best synonym for “ability”, as
the term is used in organizational behavior?
Select correct option:
Motivation
Capacity
Experience
Wisdom
Question # 25 of 30 ( Start time: 12:49:24 PM )
For task conflict to be productive, it should be:
Select correct option:
Kept high to low
Kept at low to high
Kept at moderate levels
Kept at low-to-moderate levels
Question # 26 of 30 ( Start time: 12:50:02 PM )
Which one of the following is NOT a component of an organization
Select correct option:
People
Place
Structure
Task
Question # 27 of 30 ( Start time: 12:51:12 PM )
Which of the following terms is part of the definition of a strong
culture?
Select correct option:
Low behavioral controls
Narrowly shared values
Deeply held values
Weakly held values
Question # 28 of 30 ( Start time: 12:51:55 PM )
Usually in organizations, who is responsible for managing change
activities?
Select correct option:
Senior management
Consultants
Managers
Employees
Question # 29 of 30 ( Start time: 12:52:32 PM )
The organizational design of ZIA enterprise is characterized by a low
degree of departmentalization, wide spans of control, authority
centralized in a single person, and little formalization. What is the
organizational design of ZIA enterprise?
Select correct option:
Bureaucracy
Matrix organization
Simple structure
Team structure
Question # 30 of 30 ( Start time: 12:53:11 PM )
If a person responds the same way over time, attribution theory states
that the behavior shows:
Select correct option:
Distinctiveness
Consensus
Consistency
Continuity
Question # 1 of 30 ( Start time: 01:02:13 PM )
_________________ creates problem for employees when their job
requires to display emotions incompatible with their actual feelings
Select correct option:
Depression
Emotional Labor
Stress
Anxiety
Question # 2 of 30 ( Start time: 01:02:43 PM )
Which of the following is consistent with efforts to reduce costs, speed
up decision making, increase flexibility, and empower employees.
Select correct option:
Wider span of control
Narrow span of control
Matrix structures
Simple structures
Question # 3 of 30 ( Start time: 01:03:09 PM )
Which of the following statements is NOT true?
Select correct option:
Satisfied employees are likely to be more productive
Dissatisfied employees are more likely to miss work
Satisfied employees increase customer satisfaction and loyalty
The most effective way to improve job satisfaction is a raise in
pay
Question # 4 of 30 ( Start time: 01:03:39 PM )
Alia has just presented her paper and has done a really good job. Why
should you not want to present your own paper directly after she
does?
Select correct option:
To avoid the stereotyping effect
To avoid the halo effect
To avoid the contrast effect
To avoid the projection effect
Question # 5 of 30 ( Start time: 01:04:03 PM )
The degree to which a person identifies with a job, actively participates
in it, and considers performance important to self-worth is known as
__________:
Select correct option:
Job Satisfaction
Job Enrichment
Job Specification
Job Involvement
Question # 6 of 30 ( Start time: 01:04:26 PM )
Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and
Pringles. This is an example of which of the following type of
departmentalization?
Function
Geography
Product
Interest
Question # 7 of 30 ( Start time: 01:05:45 PM )
Ineffective planning of workforce would be highlighted by:
Select correct option:
Recruitment and selection problems
The need to out source some of the production
A need to offer retraining to current employees
An opportunity to increase the use of mechanization
Question # 8 of 30 ( Start time: 01:06:41 PM )
Mr. Ehsan, Manager ABC Company found that skills of workers and
machinery used by them as compared to the competitors in the
market are obsolete within a year, which type
of challenge ABC Company is facing?
Select correct option:
Globalization and Culture
High Quality and Low Quality
Rapid Pace of Change
Multiple Stakeholders
Question # 9 of 30 ( Start time: 01:07:07 PM )
Which one of the following words is the best synonym for “ability”, as
the term is used in organizational behavior?
Select correct option:
Motivation
Capacity
Experience
Wisdom
Question # 10 of 30 ( Start time: 01:07:31 PM )
What sort of actions is most likely to be attributed to external causes?
Select correct option:
Actions that have high distinctiveness, high consensus and high
consistency
Actions that have high distinctiveness, high consensus and low
consistency
Actions that have high distinctiveness, low consensus and low
consistency
Actions that have low distinctiveness, low consistency and high
consensus
Question # 11 of 30 ( Start time: 01:07:54 PM )
Ali believes that he received an appropriate salary increase this year
but he does not believe that the company’s methods for determining
salary increases were fair. He believes that there is a problem with the
firm’s _____ justice.
Select correct option:
Interpersonal
Distributive
Equity
Procedural
Question # 12 of 30 ( Start time: 01:08:34 PM )
Which of the following sources of power is identical to the authority?
Select correct option:
Expert power
Legitimate power
Referent power
Information power
Question # 13 of 30 ( Start time: 01:09:33 PM )
Emotional intelligence appears to be especially relevant in jobs that
demand which of the following?
Select correct option:
Social Interaction
Commitment
Charisma
Leadership Skills
Question # 14 of 30 ( Start time: 01:10:01 PM )
One of the shortcuts used to judge others involves evaluating a person
based on how he/she compares to other individuals on the same
characteristic. What is this shortcut called?
Select correct option:
Selective perception
The contrast effect
The halo effect
Stereotyping
Question # 15 of 30 ( Start time: 01:10:27 PM )
Which path-goal leadership style leads to greater satisfaction when
tasks are ambiguous or stressful?
Select correct option:
Directive
Supportive
Participative
Reactive
Question # 16 of 30 ( Start time: 01:10:54 PM )
A national culture characteristic describing the extend to which a
society feels threatened
by uncertain and ambiguous situation and tries to avoid them is
called__________________
Select correct option:
Short Term Orientation
Long Term Orientation
Uncertainty Avoidance
Performance Orientation
Question # 17 of 30 ( Start time: 01:11:18 PM )
Two people see the same thing at the same time yet interpret it
differently. Where do the factors that operate to shape their dissimilar
perceptions reside?
Select correct option:
The perceivers
The target
The context
The situation
Question # 18 of 30 ( Start time: 01:11:44 PM )
According to path-goal theory, leaders having which of the following
leadership styles sets challenging goals for his subordinates and have
strong confidence in their performance.
Select correct option:
Directive leadership
Supportive leadership
Participative leadership
Achievement-oriented leadership
Question # 19 of 30 ( Start time: 01:12:23 PM )
Manager praised Mr. Waqar for best performance and announced
bonus of Rs.8000 for him. This is an example of which method of
shaping behavior?
Select correct option:
Negative Reinforcement
Positive Reinforcement
Punishment
Extinction
Question # 20 of 30 ( Start time: 01:12:46 PM )
Studies indicate that which of the following tends to decrease with
increased tenure?
Select correct option:
Job satisfaction
Productivity
Absenteeism
Raises and promotion
Question # 21 of 30 ( Start time: 01:13:15 PM )
What does consensus refer to in attribution theory?
Select correct option:
There is general agreement about a perception
Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
Question # 22 of 30 ( Start time: 01:13:40 PM )
Asifa telephones her mother to inform that she will come late from
college because of late practical. In this communication process,
telephone is the:
Select correct option:
Receiver
Medium
Message
Decoder
Question # 23 of 30 ( Start time: 01:14:04 PM )
Top executives, lower-level managers and business students tends to score highest in
which of the following decision-making styles?
Select correct option:
Conceptual
Analytical
Behavioral
Ethical
Question # 24 of 30 ( Start time: 01:14:30 PM )
Which of the following is the most important criterion in determining whether conflict is
functional or dysfunctional?
Select correct option:
Overall morale
Turnover rates
Absenteeism levels
Performance
Question # 25 of 30 ( Start time: 01:14:54 PM )
Mr. Zulfiqar, Manager in ABC Company, always assume that
employees don't like to work and avoid working whenever possible, So
he uses to threaten employees to achieve their goals. Which theory is
he applying?
Select correct option:
Theory Z
Theory Y
Theory X
Goal Setting Theory
Question # 26 of 30 ( Start time: 01:15:16 PM )
The smell of fresh cake baking makes Saima’s mouth water is an example of which one
of the following learning theory?
Select correct option:
Classical conditioning
Operant conditioning
Social learning
Reinforcement theory
Question # 27 of 30 ( Start time: 01:15:43 PM )
Which of the following has proven to be a particularly good predictor
for jobs that
require cognitive complexity?
Select correct option:
Intelligence tests
Integrity evaluations
Work sampling
Aptitude tests
Question # 28 of 30 ( Start time: 01:16:05 PM )
Which of the following techniques most restricts discussion or
interpersonal
communication during the decision-making process?
Select correct option:
Nominal group
Brainstorm
Electronic meeting
Groupthink
Question # 29 of 30 ( Start time: 01:16:27 PM )
What is the last step in Rational decision making model?
Select correct option:
Identifying the decision criteria
Selecting the best alternative
Defining the problem
Evaluating the alternatives
Question # 30 of 30 ( Start time: 01:16:51 PM )
Ali migrated from Pakistan to a foreign country. He is disorientated by
the country’s customs and has difficulty in adapting it. He also feels
homesickness. What is Ali experiencing?
Select correct option:
Culture shock
Foreign culture
Alien culture
Adventure
Question # 1 of 30 ( Start time: 11:16:50 AM )
Increasingly, we can expect that women will be hired into _____
positions.
Select correct option:
Unskilled
Traditionally female
Socially-oriented
Professional
Question # 2 of 30 ( Start time: 11:18:19 AM )
All of the following are true about learning EXCEPT that it :
Select correct option:
Can have a very short duration
Requires a change in behavior
Requires some form of experience
Affects aptitude
Question # 3 of 30 ( Start time: 11:19:05 AM )
After which stage of group development the group formed a common
set of expectations of member behaviors?
Select correct option:
Norming
Storming
Maturation
Forming
Question # 4 of 30 ( Start time: 11:20:10 AM )
Which of the following abilities one should have to perform the job of a
beach lifeguard?
Select correct option:
To have strong muscles only
To have inductive reasoning skills
To have deductive reasoning skills
Strong spatial-visualization abilities and body coordination
Question # 5 of 30 ( Start time: 11:20:59 AM )
The study which enables us to learn about human beings, their
activities and societies is known as
Select correct option:
Political Science
Sociology
Anthropology
Organizational Behavior
Question # 6 of 30 ( Start time: 11:22:22 AM )
If you support the idea that conflict should be eliminated, you are
supporting which of the following views of conflict?
Select correct option:
The traditional view
The human relations view
The interactionist view
The positivistic view
Question # 7 of 30 ( Start time: 11:23:07 AM )
In which of the following career stage; an individual gets his first job,
gets accepted by his peers, learns in this job, and also gains the first
tangible evidence of success or failure?
Select correct option:
Growth stage
Exploration stage
Establishment stage
Maintenance stage
Question # 8 of 30 ( Start time: 11:24:11 AM )
Which of the following is a conflict stimulation technique?
Select correct option:
Expansion of resources
Compromise
Bringing in outsiders
Problem solving
Question # 9 of 30 ( Start time: 11:25:07 AM )
What are the three primary determinants of behavior that
organizational behavior focuses upon?
Select correct option:
Individuals, profit structure, and job satisfaction
Individuals, groups, and job satisfaction
Groups, structure, and profit structure
Individuals, groups, and structure
Question # 10 of 30 ( Start time: 11:25:50 AM )
The conflict-handling intention of avoiding is ________________
Select correct option:
Assertive and uncooperative
Assertive and cooperative
Unassertive and uncooperative
Unassertive and cooperative
Question # 11 of 30 ( Start time: 11:26:39 AM )
Achievements, Honesty, Fairness and Concern for other are related
with ___________
Values
Select correct option:
Personal
Work
Instrumental
Terminal
Question # 12 of 30 ( Start time: 11:27:14 AM )
Your physician has advised you to take a series of medications. You
comply because of his _________power.
Select correct option:
Referent
Formal
Expert
Personal
Question # 13 of 30 ( Start time: 11:27:52 AM )
_____________ refers to the network of personal and social relations
that is developed spontaneously between people associated with each
other.
Select correct option:
Formal organization
Informal organization
Business organization
Government organization
Question # 14 of 30 ( Start time: 11:28:41 AM )
In Ravi trading company, there is low formalization, a comprehensive
information network, and high participation in decision making. What
is its organizational structure?
Select correct option:
Simple
Mechanistic
Organic
Matrix
Question # 15 of 30 ( Start time: 11:29:23 AM )
Which of the following would not be considered an organization?
Select correct option:
Hospital
Charity centers
Red cross
Dairy farmers in Punjab
Question # 16 of 30 ( Start time: 11:30:47 AM )
Which one of the following is consistent with a simple structure?
Select correct option:
High centralization
High employee discretion
Standardization
Bureaucracy
Question # 17 of 30 ( Start time: 11:51:06 AM )
Your company’s director of human resources suggests that the
problem with the recruitment process is not the interviewers, but
rather the fact that the interviewers lack a clear understanding of the
traits and skills required for each position. Which type of team would
be most likely to assemble to compile a list of the required skills?
Select correct option:
Virtual team
Self-managed team
Task force
Problem-solving team
Question # 18 of 30 ( Start time: 11:52:29 AM )
Which one of the following words is the best synonym for “ability”, as
the term is used in organizational behavior?
Select correct option:
Motivation
Capacity
Experience
Wisdom
Question # 19 of 30 ( Start time: 11:53:32 AM )
Management roles(Interpersonal, Informational,Decisional) were
coined by
Select correct option:
Henry Mintzberg
Peter Drucker
Michael E. Porter
Bill Gates
Question # 20 of 30 ( Start time: 11:54:28 AM )
Which of the following is NOT one of the six universal emotions, as
agreed upon by
most contemporary researchers?
Select correct option:
Anger
Fear
Hate
Sadness
Question # 21 of 30 ( Start time: 11:55:36 AM )
Organizational members who intentionally violate established norms
that result in negative consequences for the organization, its
members, or both, show:
Select correct option:
Deviant Workplace Behavior
Emotional Labor
Interpersonal Skills
Social Skills
Question # 22 of 30 ( Start time: 11:56:19 AM )
A permanent change which occurs in the behavior due to experience is
known as
Select correct option:
Ability
Learning
Motivation
Knowledge
Question # 23 of 30 ( Start time: 11:56:47 AM )
Group behavior, power, and conflict are central areas of study for
_____________.
Select correct option:
Sociologists
Anthropologists
Social psychologists
Operations analysts
Question # 24 of 30 ( Start time: 11:58:13 AM )
Which of the following is not a core topic of organizational behavior?
Select correct option:
Motivation
Attitude development
Conflict
Resource allocation
Question # 25 of 30 ( Start time: 12:20:07 PM )
Suppose you are the plant manager of a manufacturing facility. Your
manufacturing process is fairly complex, requiring skills drawn from
multiple knowledge areas. Given this complexity, which approach
would likely be most effective for determining the cause of the quality
problems?
Select correct option:
Forming a cross-functional team, because of the multiple
knowledge areas involved
Forming a homogenous team, to assure an aggressive resolution to
the problem
Forming a culturally diverse team, because of the need for team
creativity
Forming self-managed team, because of the need for team autonomy
Question # 26 of 30 ( Start time: 12:21:23 PM )
Which of the following types of teams would most likely be assembled
to improve the efficiency of a company’s production process?
Select correct option:
Cross-functional
Problem-solving
Self-managed
Virtual
Question # 27 of 30 ( Start time: 12:21:51 PM )
Who proposed that intentions to work toward a goal are a major
source of work motivation?
Select correct option:
Abraham Maslow
Jake Herzberg
Stephen McClelland
Edwin Locke
Question # 28 of 30 ( Start time: 12:22:13 PM )
Which of the following can be defined as a loss in performance due to
low leader expectations?
Select correct option:
Golem effect
Galatea effect
Halo effect
Marshal effect
Question # 29 of 30 ( Start time: 12:22:43 PM )
What does consensus refer to in attribution theory?
Select correct option:
There is general agreement about a perception
Different people perceive a situation similarly
Different people respond the same way in the same situation
All people behave precisely the same way in certain situations
Question # 30 of 30 ( Start time: 12:23:15 PM )
Ineffective planning of workforce would be highlighted by:
Select correct option:
Recruitment and selection problems
The need to out source some of the production
A need to offer retraining to current employees
An opportunity to increase the use of mechanization
Question # 1 of 30 ( Start time: 12:28:58 PM )
When a bank robber points a gun at a bank employee, his base of
power is:
Select correct option:
Coercive
Punitive
Positional
Authoritative
Question # 2 of 30 ( Start time: 12:29:33 PM )
Which of the following is not a typical written test used in
organizations?
Select correct option:
Intelligence
Integrity
Personality
Work sample
Question # 3 of 30 ( Start time: 12:30:01 PM )
Values are important to organizational behavior because they:
Select correct option:
Are considered as an integral part of culture
Help to understand the attitudes and motivation
Form the supporting foundation for the study of ethics
Allow the study of alignment of organizational policies
Question # 4 of 30 ( Start time: 12:31:00 PM )
What is the last step in the Rational Decision-Making Model?
Select correct option:
Developing alternatives
Collecting relevant data
Weighing the decision criteria
Computing the optimal decision
Question # 5 of 30 ( Start time: 12:31:39 PM )
A person or group with a direct interest, involvement, or investment in
organization is
called ______________.
Select correct option:
Shareholder
Stakeholder
Stockholder
Patron
Question # 6 of 30 ( Start time: 12:32:30 PM )
Equity theory was developed by:
J. Stacy Adams
Question # 7 of 30 ( Start time: 12:33:58 PM )
Which of the following point determine stable environment?
Select correct option:
High rate of change
Organic structure
Predictable change
Ambiguous change
Question # 8 of 30 ( Start time: 12:35:22 PM )
Today’s managers understand that the success of any effort at
improving quality and
productivity must include _____.
Select correct option:
Quality management programs
Customer service improvements
Employee’s participation
Manufacturing simplification
Question # 9 of 30 ( Start time: 12:36:13 PM )
Sana is an honest and straightforward person. She believes her
employees are all similarly honest and straightforward, ignoring signs
that they may be manipulating her.
What perceptual shortcut is Sana most likely using?
Select correct option:
Contrast effect
Halo effect
Stereotyping
Projection
Question # 10 of 30 ( Start time: 12:37:25 PM )
How many determinants of human behavior in an organization are
studied in
Organizational Behavior(OB)?
Select correct option:
1
2
34
Question # 11 of 30 ( Start time: 12:38:17 PM )
What is the term used for the situation where employees are allowed
to pick and choose from among a menu of benefit options?
Select correct option:
Flexible pay
Benefit menu options
Flexible benefits
Benefit participation
Question # 12 of 30 ( Start time: 12:39:15 PM )
The time at which an object or event is seen is an example of what
type of factor
influencing the perceptual process?
Select correct option:
Perceiver
Target
Reality
Situation
Question # 13 of 30 ( Start time: 12:40:18 PM )
If an employee dislikes uncertainty and has developed a negative
attitude towards any
new change then which of the following can be source of his/her
resistance?
Select correct option:
Habit
Economic
Structural inertia
Fear of the unknown
Question # 14 of 30 ( Start time: 12:41:06 PM )
Which of the following deals with premature sense of accomplishment:
Select correct option:
Forming
Storming
Adjourment
Norming
Question # 15 of 30 ( Start time: 12:42:03 PM )
Mrs. Hillary Clinton gained political capital by her marriage to the
President Clinton is an
example of which of the following power?
Select correct option:
Referent power
Legitimate power
Reward power
Expert power
Question # 16 of 30 ( Start time: 12:42:48 PM )
United Company is undergoing a change process. The management
decides to hire external change agent to coordinate this process. What
can be the potential benefit which management can gain from this
step?
Select correct option:
Take longer start-up times
Act freely, not tied to office politics
Non-familiarity with organizational culture
Spend time in understanding the cues and clues
Question # 17 of 30 ( Start time: 12:43:33 PM )
Which one of the following would NOT be considered a human skill in
Katz’s structure?
Select correct option:
Decision making
Communicating
Working as part of a team
Listening to others
Question # 18 of 30 ( Start time: 12:44:09 PM )
The Fiedler model proposes:
Select correct option:
Changing the leader
Changing the situation
Matching leaders and situations
Changing the employees
Question # 19 of 30 ( Start time: 12:44:55 PM )
Which of the following term can be used to describe the joining of
PICIC Commercial
Bank with the NIB Bank Limited for increasing the resources, total
assets and distribution networks?
Select correct option:
Merger
Downsizing
Rightsizing
Reengineering
Question # 20 of 30 ( Start time: 12:45:43 PM )
Top executives, lower-level managers and business students tends to
score highest in
which of the following decision-making styles?
Select correct option:
Conceptual
Analytical
Behavioral
Ethical
Question # 21 of 30 ( Start time: 12:46:23 PM )
Decrease in tenure can increase
Select correct option:
Innovation
Productivity
Creativity
Absenteeism
Question # 22 of 30 ( Start time: 12:47:21 PM )
“Fahad is easy-going at home, but at work he becomes very tense and
anxious.” This
statement attributes Fahad’s personality more to which of the
following?
Select correct option:
Heredity
Environment
Situation
Locus of control
Question # 23 of 30 ( Start time: 12:48:20 PM )
Hanif is dissatisfied with his job but believes that his supervisor is a
good man who will do the right thing. Hanif has decided that if he just
waits, conditions will improve.
Henry’s approach to this problem is termed as:
Select correct option:
Exit
Voice
Loyalty
Neglect
Question # 24 of 30 ( Start time: 12:48:59 PM )
The smell of fresh cake baking makes Saima’s mouth water is an
example of which one
of the following learning theory?
Select correct option:
Classical conditioning
Operant conditioning
Social learning
Reinforcement theory
Question # 25 of 30 ( Start time: 12:49:42 PM )
Which of the following is not considered as a characteristic of
organizations?
Select correct option:
Social entities
Goal oriented
Closed system
Deliberately structured
Question # 26 of 30 ( Start time: 12:50:21 PM )
Which of the following is NOT a common organizational design?
Select correct option:
Simple structure
Bureaucracy
Centralized structure
Matrix structure
Question # 27 of 30 ( Start time: 12:51:29 PM )
Your boss never gives you the benefit of the doubt. When you were
late back from lunch, he assumed that you had simply taken too much
time. He never considered that the elevators were out and you had to
walk up 10 flights of stairs. Your boss is guilty of
_____.
Select correct option:
Self-serving bias
Selective perception
Fundamental attribution error
Inconsistency
Question # 28 of 30 ( Start time: 12:52:18 PM )
In attribution theory, what is distinctiveness?
Select correct option:
Whether an individual displays consistent behaviors in different
situations
Whether an individual displays different behaviors in different
situations
Whether an individual displays consistent behaviors in similar
situations
Whether an individual displays different behaviors in similar situations
Question # 29 of 30 ( Start time: 12:52:55 PM )
Which of the following option shows the quality of continuing steadily
despite of problems or difficulties?
Select correct option:
Persistence
Intensity
Direction
Meditation
Question # 30 of 30 ( Start time: 12:53:35 PM )
When Job satisfaction is increased, absenteeism tends to:
Select correct option:
Increase
Decrease
Have no effect
None of the above

Question No: 7 ( Marks: 1 ) - Please choose one

The measure of the degree to which a person identifies psychologically with
his/her job and considers his/her perceived performance level important to selfworth
is called:
_ Job involvement page#29
_ Job satisfaction
_ Job commitment
_ Job enrichment

Which of the following is NOT consistent with rational decision-making?

Consistency

Value-minimization page#52

Ranking of criteria

Evaluating alternatives

Question No: 16 ( Marks: 1 ) - Please choose one

If a person responds the same way over time, attribution theory states that the
behavior shows ______________.
_ Distinctiveness
_ Consensus
_ Consistency page#48
_ Continuity

Question No: 3 ( Marks: 1 ) - Please choose one

Advertisements are directed at changing a person's:

. Attitude

. Value

. Ethics

. Custom

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is a direct monetary incentive given by the organizations to its
employees?

► Promotion
► Gain sharing
► Flexible work hours
► Appreciation certificate

Question No: 10 ( Marks: 1 ) - Please choose one

When the group energy is focused on the task at hand, the group has moved to
the_____________ stage.

► Storming
► Norming
► Maturation
► Performing

Question No: 17 ( Marks: 1 ) - Please choose one

Which one of the following statement is NOT true regarding the relationship between
age and job performance?
►
Older workers bring to their job: experience, judgment and strong work ethics
►
Older workers have more commitment to quality
►Older workers are perceived as flexible and welcome new
technologies
►
Older workers are perceived as lacking flexibility and resistant to new technologies

Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following is least accurate about Ohio-State Study?

►High-high styles sometimes had negative relationship

►
High-high leaders generally had superior subordinate performance
►
High initiating structure is positively related to grievances
►
High consideration is positively related to manager’s evaluation

Question No: 21 ( Marks: 1 ) - Please choose one

Organizations that do not pay attention to diversity may face all of the following
problems, Except:

►
Lower productivity
►Increased tensions among workers
►
Decreased turnover
►
Increased complaints

Question No: 22 ( Marks: 1 ) - Please choose one

CEO of a computer manufacturing organization rewards his employees with computers,

vacations or bonuses for meeting personal or organizational goal. He is practicing which
of the following method of shaping behavior?

ƒnƒnƒnƒnƒnƒnƒn.ƒnPositive reinforcement
ƒnƒnƒnƒnƒnƒnƒn.ƒnNegative reinforcement
ƒnƒnƒnƒnƒnƒnƒn.ƒnPunishment
ƒnƒnƒnƒnƒnƒnƒn.ƒnExtinction

Question No: 23 ( Marks: 1 ) - Please choose one

The suspension of a construction employee for one day without pay for not wearing hard
hat when instructed strictly, is an example of which of the following method of shaping
behavior?
►Negative reinforcement
►
Punishment
►
Extinction
►
Positive reinforcement

Question No: 24 ( Marks: 1 ) - Please choose one

Action of a person consistent with one's personal values and the commonly held values of
the organization and society is called which of the following behavior?
ƒnƒnƒnƒnƒnƒnƒn.ƒnLegal behavior
ƒnƒnƒnƒnƒnƒnƒn.ƒn Ethical behavior
ƒnƒnƒnƒnƒnƒnƒn.ƒnCognitive behavior
ƒnƒnƒnƒnƒnƒnƒn.ƒnLoyal behavior

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following component of an attitude includes beliefs, opinions and
information that a person has about the object he observed?
►
Affective
►
Behavioral
►Cognitive
►
Terminal

Question No: 26 ( Marks: 1 ) - Please choose one

The founder of TL Corporation has to face many difficulties while establishing his
company even banks were not ready to grant loan. But he showed persistence and after
four years he was able to generate finance by the mortgage of his own house. He was
exhibiting which of the following personality trait of Big Five Personality Model?

ƒnƒnƒnƒnƒnƒnƒn.ƒnAgreeableness
ƒnƒnƒnƒnƒnƒnƒn.ƒnEmotional Stability
ƒnƒnƒnƒnƒnƒnƒn.ƒn Conscientiousness
ƒnƒnƒnƒnƒnƒnƒn.ƒnExtroversion

Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following is an example of positive emotions?

ƒnƒnƒnƒnƒnƒnƒn.ƒnAnger
ƒnƒnƒnƒnƒnƒnƒn.ƒnSadness
ƒnƒnƒnƒnƒnƒnƒn.ƒnPride
ƒnƒnƒnƒnƒnƒnƒn.ƒnDisgust

Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following is the study of social system such as families, occupational
classes and organizations ?

ƒnƒnƒnƒnƒnƒnƒn.ƒnPsychology
ƒnƒnƒnƒnƒnƒnƒn.ƒnSociology
ƒnƒnƒnƒnƒnƒnƒn.ƒnAnthropology
ƒnƒnƒnƒnƒnƒnƒn.ƒnSocial Psychology

Question No: 29 ( Marks: 1 ) - Please choose one

In an interview, the interviewer's first impression of the interviewee (or target) is likely to
be based upon:

ƒnƒnƒnƒnƒnƒnƒn.ƒnNonverbal cues of the target

ƒnƒnƒnƒnƒnƒnƒn.ƒnVerbal communication by the target
ƒnƒnƒnƒnƒnƒnƒn.ƒnThe intentions of the target
ƒnƒnƒnƒnƒnƒnƒn.ƒnThe target's physical appearance

Question No: 30 ( Marks: 1 ) - Please choose one

The rational decision-making approach assumes that decision makers:

ƒnƒnƒnƒnƒnƒnƒn.ƒnHave complete information

ƒnƒnƒnƒnƒnƒnƒn.ƒnAre motivated by greed
ƒnƒnƒnƒnƒnƒnƒn.ƒnAre often distracted by the environment
ƒnƒnƒnƒnƒnƒnƒn.ƒnAre subjective

Question No: 31 ( Marks: 1 ) - Please choose one

In decision making process when managers define their limits and make their decision
within the limits, it is called:

ƒnƒnƒnƒnƒnƒnƒn.ƒnBounded rationality
ƒnƒnƒnƒnƒnƒnƒn.ƒnOptimal decision making
ƒnƒnƒnƒnƒnƒnƒn.ƒnIntuitive decision making
ƒnƒnƒnƒnƒnƒnƒn.ƒnRational decision making

Question No: 32 ( Marks: 1 ) - Please choose one

People with which of the following decision making style work well with others and
enjoy social interactions?

ƒnƒnƒnƒnƒnƒnƒn.ƒnBehavioral
ƒnƒnƒnƒnƒnƒnƒn.ƒnDirective
ƒnƒnƒnƒnƒnƒnƒn.ƒnAnalytical
ƒnƒnƒnƒnƒnƒnƒn.ƒnConceptual

Question No: 33 ( Marks: 1 ) - Please choose one

Mr. Zia is directly involved in the production of the automobiles. He is facing low
motivation due to repetitive tasks. His manager changes his responsibilities and now he
has to perform different tasks. His motivation has increased because of which of the
following strategy?

ƒnƒnƒnƒnƒnƒnƒn.ƒnJob enrichment
ƒnƒnƒnƒnƒnƒnƒn.ƒnJob enlargement
ƒnƒnƒnƒnƒnƒnƒn.ƒnJob sharing
ƒnƒnƒnƒnƒnƒnƒn.ƒnJob rotation

Question No: 34 ( Marks: 1 ) - Please choose one

All of the following are examples of downward communication flow EXCEPT:

ƒnƒnƒnƒnƒnƒnƒn.ƒnManagers informing employees of procedures

ƒnƒnƒnƒnƒnƒnƒn.ƒnManagers pointing out problems that need attention
ƒnƒnƒnƒnƒnƒnƒn.ƒnEmployees completing attitude surveys
ƒnƒnƒnƒnƒnƒnƒn.ƒnManagers telling employees to work more quickly

Question No: 5 ( Marks: 1 ) - Please choose one

When people tend to use intuitive decision making?

. When a high level of uncertainty exists

. When facts and figures are available
. When programmed decions are made
. When there is no time constraint

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following terms involves making decisions so as to provide the

greatest good for the greatest number

. Utilitarianism
. Justice
. Rights
. Satisfying

Question No: 17 ( Marks: 1 ) - Please choose one

Which group decision-making technique seems most reasonable for the

management of a multinational company whose offices are located in
China, India, Australia and England?

. Brainstorming session
. Nominal group technique
. Electronic meeting
. Postal service interaction

Question No: 18 ( Marks: 1 ) - Please choose one

Messages conveyed through body movements and facial expressions are called:

. Non-verbals
. Physical characteristics
. Semantics
. Excitement

Question No: 21 ( Marks: 1 ) - Please choose one

Which of the following managerial roles might include reading trade magazines
to learn more about competitors?

. Disseminator
. Leader
. Monitor
. Spokesperson

Question No: 22 ( Marks: 1 ) - Please choose one

A manager performing the role of disseminator is most likely to do which of the

following activity?
. Speak in a Chamber of Commerce's meeting
. Hire a new Human Resource Manager for the company
. Inform subordinates about newly founded competitors
. Develop a new strategic five-year plan for the company

Question No: 23 ( Marks: 1 ) - Please choose one

Which of the following variables adversely affects organization's performance?

. Organizational citizenship
. Productivity
. Turnover
. Job satisfaction

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is the set of characteristics that underlines a relatively

stable pattern of behavior?

► Emotions
► Moods
► Values
► Personality

Question No: 26 ( Marks: 1 ) - Please choose one

The extent to which personality attributes are inherited from our parents or
shaped by our environment is called which of the following factors

► Individual differences
► Psychological contributions
► Nature versus nurture
► Psychological contract
Question No: 28 ( Marks: 1 ) - Please choose one

Which of the following statement is TRUE regarding trait theories?

. Fit traits to various situations

. Emphasize the situation in classifying approaches to leadership
. Suggest leaders are born and not made
. Focus on leaders physical attributes, personality, and abilities

Question No: 29 ( Marks: 1 ) - Please choose one

Which of the following determines requirements of organization conversion process?

. Machinery, computers and human skills
. Raw material and capital
. Finished products and services
. HR and information system

Question No: 31 ( Marks: 1 ) - Please choose one

The degree to which people in a country accept that power in institution and
organizations is distributed unequally is called:

. Terminal Values
. Power Distance
. Fairness
. Uncertainty Avoidance

Question No: 32 ( Marks: 1 ) - Please choose one

Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report
to the general manager. In his report he pointed out that the sales staff are not performing
their due responsibilities. Afaq’s attitude is
showing which of the following component?

. Cognitive
. Affective
. Behavioral
. None of the given option

Question No: 33 ( Marks: 1 ) - Please choose one

Which level of Maslow’s hierarchy of needs deals with satisfying one’s food,
shelter and cloth?

. Physiological
. Social
. Esteem
. Safety

Question No: 34 ( Marks: 1 ) - Please choose one

A group which is raising funds from public for a medical research on a disease
that can affect the population can be called as:

. Command group
. Formal group
. Task group
. Interest group
Question No: 8 ( Marks: 1 ) - Please choose one

What would be the predicted result of overpaying a piece-rate worker, according to

equity theory?

. Quality will increase

. Quantity will increase
. Quality will decrease
. There will be no effect

Question No: 11 ( Marks: 1 ) - Please choose one

Employees who band together to seek improved working conditions form a(n)
__________________ group.

. Support
. Interest
. Work
. Command

Which of the following is NOT a barrier to effective communication?

ƒnƒnƒnƒnƒnƒnƒn.ƒnFiltering
ƒnƒnƒnƒnƒnƒnƒn.ƒnSilence
ƒnƒnƒnƒnƒnƒnƒn.ƒnLanguage
ƒnƒnƒnƒnƒnƒnƒn.ƒnSelective perception

Question No: 16 ( Marks: 1 ) - Please choose one

An informal communication network is typically called a _________.
►Grapevine
►
Chain system
►
Contextual system
►
Free acting system

Question No: 19 ( Marks: 1 ) - Please choose one

In which of the following communication network, any network member can

communicate with any other member?
ƒnƒnƒnƒnƒnƒnƒn.ƒnWheel
ƒnƒnƒnƒnƒnƒnƒn.ƒnAll-channel
ƒnƒnƒnƒnƒnƒnƒn.ƒnInterpersonal
ƒnƒnƒnƒnƒnƒnƒn.ƒnCircle

Question No: 20 ( Marks: 1 ) - Please choose one

Rising Sun is a manufacturing corporation, which is a profitably operating for many
years. Employees of this organization are satisfied and motivated because they are
involved in decision making that result in fewer conflicts. They keep on innovating new
products. Rising Sun is practicing which of the following approach to gain organizational
effectiveness?
ƒnƒnƒnƒnƒnƒnƒn.ƒn The internal system approach
ƒnƒnƒnƒnƒnƒnƒn.ƒnThe external resource approach
ƒnƒnƒnƒnƒnƒnƒn.ƒnThe organizational process approach
ƒnƒnƒnƒnƒnƒnƒn.ƒnTechnical approach

Question No: 21 ( Marks: 1 ) - Please choose one

The use of wide range of tools, knowledge, or techniques that are used to transform
inputs into outputs is called:
. Task environment
. Structure
. Mission
. Technology

Question No: 22 ( Marks: 1 ) - Please choose one

Weight-lifting, pull-ups and leg lifts are the examples of which of the following abilities?

. Emotional Intelligence
. Mental Ability
. Physical Ability
. Memory Ability

Question No: 24 ( Marks: 1 ) - Please choose one

Ethical behavior is influenced by which of the following two major factors?
► Religion and value system
► Terminal and instrumental values
► Ethical reasoning and intelligence
► Individual influences and organizational influences

Question No: 25 ( Marks: 1 ) - Please choose one

Suleman is very talkative and assertive and enjoys meeting new people on a regular basis.
Which of the following job can attract Suleman the most?
. Accountant
. Sales representative
. Animal trainer
. Research scientist

Question No: 26 ( Marks: 1 ) - Please choose one unsolved

A colleague of Mr. Usman talks on phone for three hours every morning. Mr. Usman
thinks that his job involves a lot of phone contacts. While one of his colleagues Mr. Ali
thinks that he wastes a lot of time in socializing on the phone. Mr. Usman and Mr. Ali are
at which of the following stage of perceptual process?
. Selective attention
. Organization
. Interpretation
. Behavior

Question No: 27 ( Marks: 1 ) - Please choose one

If a manger is responsible to define goals, establish an overall strategy for achieving

those goals and matching activities accordingly, then which one of the following
functions is he/ she performing?
. Planning
. Organizing
. Leading
. Controlling

Question No: 28 ( Marks: 1 ) - Please choose one

Categorizing or labeling people on the basis of a single attribute is called:

. Attribution
. Prejudice
. Stereotyping
. Selective perception

Question No: 30 ( Marks: 1 ) - Please choose one

Which of the following needs requires increased responsibility, high status and
recognition?
► Self esteem
► Self-actualization
► Social
► Safety
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is the set of activities that involve the alteration of specific job or
its part
in order to enhance employees’ productivity?
► Job specification
► Job sharing
► Job design
► Job worth
Question No: 32 ( Marks: 1 ) - Please choose one
At
SOIL Corporation employees at shop floor are organized into teams that perform a wide
variety
of tasks. Moreover they have responsibility for quality, scheduling and setting work
priorities.
SOIL Corporation is using which of the following job design strategy to enhance
motivation?
► Job rotation
► Job sharing
► Job enrichment
► Job enlargement
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following is a technique that is valuable in its ability to generate a number
of
independent judgments without the requirement of a face-to-face meeting?
► The nominal group technique
► Dialectical inquiry
► Brainstorming
► The Delphi technique
Question No: 34 ( Marks: 1 ) - Please choose one
Mr.
Afaq is working in a sales department of Star Corporation. He gave a personal report to
the
general manager. In his report he pointed out that the sales staff are not performing their
due
responsibilities. Afaq’s attitude is showing which of the following component?
► Cognitive
► Affective
► Behavioral
► None of the given option

Question No: 3 ( Marks: 1 ) - Please choose one

Which of the following process is followed by a receiver when he/she translates a

sender’s message?

► Encoding
► Decoding
► Feedback
► Recoding

Question No: 1 ( Marks: 1 ) - Please choose one

Which one of the following is not considered as a part of organizational
output?
► Finished goods
► Services
► Dividends
► Capital