MGT502 – Organizational Behavior

Online Quiz # 4
January 29, 2010

Total questions: 20

Here's my quiz.
Kindly verify the answers. If you find any incorrect answer, do let everyone know
about it...

Question # 1 of 20 ( Start time: 05:07:41 PM ) Total Marks: 1

Which of the following is not considered as a characteristic of organizations?
Select correct option:
Social entities
Goal oriented
Closed system (see page # 12)
Deliberately structured

Question # 2 of 20 ( Start time: 05:08:22 PM ) Total Marks: 1

Which of the following term is defined as “the right inherent in a managerial position to
give orders and expect orders to be obeyed”?
Select correct option:
Chain of command
Authority
Unity of command
Leadership

Question # 3 of 20 ( Start time: 05:09:48 PM ) Total Marks: 1

___________ focuses on the study of people in relation to their social environment.
Select correct option:
Psychology
Sociology
Corporate strategy
Political science

(not 100% sure, but I selected option # 2 "Sociology", which to me seems most
appropriate)

Question # 4 of 20 ( Start time: 05:10:40 PM ) Total Marks: 1

Which of the following is NOT true of charismatic leaders?
Select correct option:
They have behavior that is unconventional
They are willing to take high personal risk
They have a vision and the ability to articulate the vision
They show consistency with their followers’ behaviors
Question # 5 of 20 ( Start time: 05:12:07 PM ) Total Marks: 1
In attribution theory, what is distinctiveness?
Select correct option:
Whether an individual displays consistent behaviors in different situations
Whether an individual displays different behaviors in different situations (see page
# 48)
Whether an individual displays consistent behaviors in similar situations
Whether an individual displays different behaviors in similar situations

Question # 7 of 20 ( Start time: 05:13:26 PM ) Total Marks: 1

Which of the following is the most productive stage in group development?
Select correct option:
Producing
Increasing
Maturity
Performing

(not 100%, I selected option # 4 "Performing")

Question # 8 of 20 ( Start time: 05:14:43 PM ) Total Marks: 1

_______________ refers to the network of personal and social relations that is
developed spontaneously between people associated with each other.
Select correct option:
Formal organization
Informal organization
Business organization
Government organization

(I selected option # 2 "Informal Organization")

Question # 9 of 20 ( Start time: 05:15:50 PM ) Total Marks: 1

If you wish to emphasize the importance of making decisions consistent with
fundamental liberties and privileges, the focus of your teaching will also be on which of
the following?
Select correct option:
Utilitarianism
Justice
Rights (See page # 56)
Privilege

Question # 10 of 20 ( Start time: 05:16:58 PM ) Total Marks: 1

Which of the following will influence the method of recruitment and selection used by a
company?
Select correct option:
The size of organization
The economic conditions of country
The emerging trends in technology
The social and ethical demands

Question # 11 of 20 ( Start time: 05:18:26 PM ) Total Marks: 1

What are the three primary determinants of behavior that organizational behavior
focuses upon?
Select correct option:
Individuals, profit structure, and job satisfaction
Individuals, groups, and job satisfaction
Groups, structure, and profit structure
Individuals, groups, and structure (See page # 1)

Question # 12 of 20 ( Start time: 05:19:27 PM ) Total Marks: 1

The managers of a multinational company are located in Taiwan, India, Brazil, and the
United States. Which group decision-making technique seems most reasonable for this
organization?
Select correct option:
A postal service interaction
A brainstorming session
A nominal group
An electronic meeting
(Option # 4 "An electronic meeting" seems most appropriate, anyways kindly
verify it. I'm not 100% sure)

Question # 13 of 20 ( Start time: 05:20:34 PM ) Total Marks: 1

Increasingly, we can expect that women will be hired into _____ positions.
Select correct option:
Unskilled
Traditionally female
Socially-oriented
Professional

Question # 14 of 20 ( Start time: 05:21:51 PM ) Total Marks: 1

Which bargaining strategy is preferable for use in intra-organizational behavior?
Select correct option:
Positive negotiation
Distributive bargaining
Integrative bargaining (See page # 132)
Equal bargaining

Question # 15 of 20 ( Start time: 05:22:39 PM ) Total Marks: 1

_____ is a measure of how organizations are becoming more heterogeneous in terms of
gender, race, and ethnicity.
Select correct option:
Workforce diversity
Affirmative action
Organizational culture
Operational homogeneity

Question # 16 of 20 ( Start time: 05:23:04 PM ) Total Marks: 1

The employee writes a complaint letter to his manager. Putting his thoughts onto paper
is an example of:
Select correct option:
Encoding
Messaging
Channeling
Cryptography

Question # 17 of 20 ( Start time: 05:23:31 PM ) Total Marks: 1

Mohsin has already presented two excellent reports. The report he has just presented is
clearly not as good as the first two reports, yet he is given the same high grade as
before. What shortcut has been used in this case?
Select correct option:
The contrast effect
The halo effect
Stereotyping
Projection

Question # 18 of 20 ( Start time: 05:24:56 PM ) Total Marks: 1

The unity-of-command principle states which of the following?
Select correct option:
Managers should limit their control to a maximum of ten employees
An individual should be directly responsible to only one supervisor
Managers should provide direction to employees in a unified fashion
Employees should report directly to two supervisors to maintain task balance

Question # 19 of 20 ( Start time: 05:25:26 PM ) Total Marks: 1

People with which type of personality trait commonly make poor decisions because they
make them too fast?
Select correct option:
Type As
Type Bs
Self-monitors
Extroverts
(Not 100%, but I selected option # 1 "Type As")

Question # 20 of 20 ( Start time: 05:26:24 PM ) Total Marks: 1

The power that the College Dean has been granted by the University over the faculty is
termed as which of the following power?
Select correct option:
Academic
Positional
Legitimate
Organizational

Which of the following is NOT a factor in the individual perceiver?

Select correct option:
Attitude
Motive
Location
Perception

Increasingly, we can expect that women will be hired into ___positions.

Select correct option:
Unskilled
Traditionally female
Socially-oriented
Professional

The CEO of a retail store is developing its business plan. The store will have 200
employees and will serve customers both locally and internationally via a storefront and
an Internet catalogue. Which of the following organizational designs is LEAST likely to
benefit the goals of this retail store?
Select correct option:
Matrix
Virtual
Bureaucracy
Simple

A threatened strike action by a labor union to force the management to accept their
demands is an example of which of the following power?
Select correct option:
Referent power
Legitimate power
Reward power
Coercive power
Usually in organizations, who is responsible for managing change activities?
Select correct option:
Senior management
Consultants
Managers
Employees

Values like working hard, being creative and honest are the means which lead towards
achieving organizational goals. Which of the following term best describes these values?
Select correct option:
Terminal values
Instrumental values
Theoretical values
Social values

Which of the following techniques most restricts discussion or interpersonal

communication during the decision-making process?
Select correct option:
Nominal group
Brainstorm
Electronic meeting
Groupthink

According to attribution theory, which of the following is an example of externally

caused behavior?
Select correct option:
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working

Several key dimensions to any organization’s environment have been found. Which of
the following is one of these key dimensions?
Select correct option:
 Productivity
Complexity
Interdependence
Collaboration

hich of the following tactics involves an individual in the decision-making process?

Select correct option:
Ingratiation
Exchange
Pressure
Inspirational appeals

What is the main strength of job rotation?

Select correct option:
It decreases workload
It increases motivation
It increases productivity
It decreases training costs

Psychology’s major contributions to the field of organizational behavior have been

primarily at what level of analysis?
Select correct option:
The level of the group
The level of the individual
The level of the organization
The level of the culture

In the communication process, which of the following steps occurs first?

Select correct option:
Transmitting
Decoding
Encoding
Understanding

All of the following are true about learning EXCEPT that it :

Select correct option:
 Can have a very short duration
Requires a change in behavior
Requires some form of experience
Affects aptitude

Which of the following type of leader is likely to have the most profound effect on his or
her followers?
Select correct option:
Educational
Directive
Transformational
Transactional

Which of the following statements is NOT true?

Select correct option:
Satisfied employees are likely to be more productive
Dissatisfied employees are more likely to miss work
Satisfied employees increase customer satisfaction and loyalty
The most effective way to improve job satisfaction is a raise in pay

Which of the following can be defined as a loss in performance due to low leader
expectations?
Select correct option:
Golem effect
Galatea effect
Halo effect
Marshal effect

The degree, to which a person identifies with his or her job, actively participates in it, and
considers his or her performance as being important to self-worth is ________.
Select correct option:
Job satisfaction
Job involvement
Job stability
Job enrichment
As a manager, one of Ali’s duties is to present awards to outstanding employees within
his department. Which Mintzberg managerial role is Ali performing, when he does this?
Select correct option:
Leadership role
Monitor role
Figurehead role
Spokesperson role

----Which of the following types of teams would most likely empower its team members to make
work-related decisions?

Select correct option:

Technical
Self-managed
Problem-solving
Management

What do we call the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment?
Select correct option:
Perception
Interpretation
Social verification
Environmental analysis

Which of the following factors make it imperative that organizations be fast and flexible?
Select correct option:
Temporariness
Corporate excess
Advances in corporate strategy
Globalization

“Fahad is easy-going at home, but at work he becomes very tense and anxious.” This statement
attributes Fahad’s personality more to which of the following?
Select correct option:
Heredity
Environment
Situation
Locus of control

Which of the following is NOT considered as a driving force of internal change?

Select correct option:
 Organizational crisis
Working environment
Declining effectiveness
Societal pressures

An individual most likely to engage in political behavior would have all of the following except a/an
:
Select correct option:
High need for power
High ability to self monitor
High charisma rating
Internal locus of control

Which of the following is NOT considered as a driving force of internal change?

Select correct option:
Organizational crisis
Working environment
Declining effectiveness
Societal pressures

All of the following are characteristics of the organic model except:

Select correct option:
Cross-functional teams
Narrow spans of control
Cross-hierarchical teams
Employee discretion

People with which type of personality trait commonly make poor decisions because they make
them too fast?
Select correct option:
Type As
Type Bs
Self-monitors
Extrovert

All of the following are characteristics of the organic model except:

Select correct option:
Cross-functional teams
Narrow spans of control
Cross-hierarchical teams
Employee discretion
All of the following are characteristics of the organic model except:
Select correct option:
Cross-functional teams
Narrow spans of control
Cross-hierarchical teams
Employee discretion

The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes which
of the following component of an attitude?
Select correct option:
Cognitive
Affective
Behavioral
Reflective

The management of Chanab Corporation discovers that its market is clearly divided between very
different types of clients, with different support needs. To respond to this market diversity,
management will probably choose to which of the following type of departmentalization?
Select correct option:
Requirements
Support
Customer
Matrix

Ineffective planning of workforce would be highlighted by:

Select correct option:
Recruitment and selection problems
The need to out source some of the production
A need to offer retraining to current employees
An opportunity to increase the use of mechanization

Transactional leadership is addressed by all of the following leadership theories EXCEPT:

Select correct option:
Transformational leadership theory
Path-goal theory
Fiedler's leadership model
The leader-participation model

Values like working hard, being creative and honest are the means which lead towards achieving
organizational goals. Which of the following term best describes these values?
Select correct option:
Terminal values
Instrumental values
 Theoretical values
Social values

Organizing workshops and meetings to explain the changing nature of work is an example of
which of the following tactics to overcome resistance?
Select correct option:
Manipulation and cooptation
Education and communication
Participation
Negotiation

How is the satisfying decision maker best characterized?

Select correct option:
As using rationality
As using bounded rationality
As affected by anchoring bias
As relying on others to make decision

A person or group with a direct interest, involvement, or investment in organization is

called ____________.
Select correct option:
Shareholder
Stakeholder
Stockholder
Patron

Trust and trustworthiness affect a leader’s access to:

Select correct option:
Dedication and achievement
Persuasion and control
Power and influence

What is the term used for a general impression about an individual based on a single
characteristic such as intelligence, sociability, or appearance?
Select correct option:
The contrast effect
Personal bias
The halo effect
Projection
• Halo Effect

– A general impression about an individual is based on a single positive characteristic.

Factors other than satisfaction that impact one’s decision to leave a current job include all of the
following EXCEPT:
Select correct option:
Labor market conditions
Length of tenure with the organization
Expectations about alternative job opportunities
Organizational citizenship behavior

The conflict-handling intention of avoiding is ______________

Select correct option:
Assertive and uncooperative
Assertive and cooperative
Unassertive and uncooperative
Unassertive and cooperative

==========

Which of the following countries ranks highest in long-term orientation?

Select correct option:
Afghanistan
Bangladesh
Russia
China

Asian countries were more collectivist than individualistic. US ranked highest on individualism.
German and Hong Kong ranked highest on quality of life; Russia and The Netherlands were low.
China and Hong Kong had a long-term orientation; France and US were low.

One of the shortcuts used to judge others involves evaluating a person based on how he/she
compares to other individuals on the same characteristic. What is this shortcut called?
Select correct option:
Selective perception
The contrast effect
The halo effect
Stereotyping
Which of the following abilities one should have to perform the job of a beach lifeguard?
Select correct option:
To have strong muscles only
To have inductive reasoning skills
To have deductive reasoning skills
Strong spatial-visualization abilities and body coordination

Sabohi has a job which pays an excellent salary. She has a good relationship with her peers and
her supervisors. She also likes the fact that the company policy fits well with what she personally
believes, and that she has received considerable recognition for her achievements at the
company. Which of these factors is 'MOST likely' responsible for the fact that Sabohi loves her
job?
Select correct option:
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for her achievements

Asad is informing employees about the new disciplinary actions approved by the higher
management. This is an example of:
Select correct option:
Upward communication
Downward communication
Diagonal communication
Horizontal communication

Which of the following is one of the most popular ways to group activities?
Select correct option:
Product
Function
Geography
Process

n which stage of the conflict process does conflict become visible?

Select correct option:
Illumination
Intentions
Behavior
Cognition
Stage IV is where conflicts become visible. The behavior stage includes the statements, actions,
and reactions made by the conflicting parties. These conflict behaviors are usually overt attempts
to implement each party’s intentions

Studies indicate that which of the following tends to decrease with increased tenure?
Select correct option:
Job satisfaction
Productivity
Absenteeism
Raises and promotion

Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is
able to retain and recall past experience. He is able in which of the following dimensions of
intellectual ability?
Select correct option:
Memory
Number Aptitude
Deductive Reasoning
Perceptual speed

Ineffective planning of workforce would be highlighted by:

Select correct option:
Recruitment and selection problems
The need to out source some of the production
A need to offer retraining to current employees
An opportunity to increase the use of mechanization

http://www.bized.co.uk/learn/business/qbank/hrm3.htm

Asad, one of your newest employees, is an extravert. Which of the following statements is LEAST
likely to be true?
Select correct option:
Asad will probably attend the company picnic
Asad will be suited to a managerial or sales position
Asad will probably have a large number of relationships
Asad will perform well on specialized, detail-oriented tasks

Which is NOT a type of conflict identified by the interactionist view?

Select correct option:
 Organizational
Relationship
Process
Institutional

Transactional leadership is addressed by all of the following leadership theories EXCEPT:

Select correct option:
Transformational leadership theory
Path-goal theory
Fiedler's leadership model
The leader-participation model

The basis by which jobs are grouped together is termed ___.

Select correct option:
Bureaucracy
Specialization
Centralization
Departmentalization

Which of the following is the strength of the matrix structure?

Select correct option:
Economies of scale
Social empowerment
Ability to facilitate coordination
Adherence to chain of command

Culture is most likely to be a liability when:

Select correct option:
It increases the consistency of behavior
The organization’s environment is dynamic
The organization’s management is ineffectual
Countercultures are integrated into the dominant cultures

Which of the following is not a core topic of organizational behavior?

Select correct option:
Motivation
Attitude development
Conflict
Resource allocation
Which of the following term refers to how an organization transfers its inputs into outputs?
Select correct option:
Production
Technology
Operations
Process

Which of the following option shows the quality of continuing steadily despite of problems or
difficulties?
Select correct option:
Persistence
Intensity
Direction
Meditation

Hanif is dissatisfied with his job but believes that his supervisor is a good man who will do the
right thing. Hanif has decided that if he just waits, conditions will improve. Henry’s approach to
this problem is termed as:
Select correct option:
Exit
Voice
Loyalty
Neglect

The two parties eventually agree to ask M.S Qureshi, an attorney and trusted friend, to help them
informally to solve their problem. Sam's role is that of a(n):
Select correct option:
Mediator
Arbitrator
Conciliator
Consultant

The most important aspect of power is probably that it:

Select correct option:
Involves control
Tends to corrupt people
Is counterproductive
Is a function of dependency?

While managing political behaviors in organization, the manager requires discouraging:

Select correct option:
Negotiation
Relationships
 Self interest
Dialogue

Which of the following is NOT a key component of emotional intelligence?

Select correct option:
Self-awareness
Self-management
Commitment
Empathy

The basis by which jobs are grouped together is termed ___.

Select correct option:
Bureaucracy
Specialization
Centralization
Departmentalization

Celebrities are paid millions of dollars to endorse products in commercials because the
advertisers believe the celebrities have which of the following power?
Select correct option:
Personal
Referent
Expert
Legitimate

Your physician has advised you to take a series of medications. You comply because of his
_________power.
Select correct option:
Referent
Formal
Expert
Personal

Conflict a mother feels between being a friend to their children and also being a disciplinarian
explains which of the following type of conflict?
Select correct option:
Intergroup Conflict
Interpersonal Conflict
Interrole Conflict
Intrarole Conflict

AGA Corporation is going to obtain the ownership or procession of another company. This
process will call:
Select correct option:
Downsizing
Rightsizing
Reengineering
Acquisition

According to attribution theory, which of the following is an example of externally caused

behavior?
Select correct option:
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working

A bureaucracy is characterized by all of the following EXCEPT:

Select correct option:
Specialization tasks
Highly routine operating tasks
Formalized rules and regulations
Decentralized decision making

Which of the following will influence the method of recruitment and selection used by a company?
Select correct option:
The size of organization
The economic conditions of country
The emerging trends in technology
The social and ethical demands

in which of the following career stage; an individual gets his first job, gets accepted by his peers,
learns in this job, and also gains the first tangible evidence of success or failure?
Select correct option:
Growth stage
Exploration stage
Establishment stage
Maintenance stage

Asad and Saad are working in a company. There occurs a conflict between the two due to
different views on some decisions. Both are indulging in what type of conflict?
Select correct option:
Interpersonal Conflict
Interorganizational Conflict
Intergroup Conflict
Person-role Conflict
Ability to understand what is read or heard and the relationship of words to each other is
called _________
Select correct option:
Verbal comprehension
Non verbal comprehension
Perceptual speed
Memory

Which of the following network structure requires high emergence of leadership?

Select correct option:
Wheel
Chain
All-channel
Diverse

What is generally the result of groupthink?

Select correct option:
Higher quality decisions
More risky decisions
Less critical analysis
Unpopular decisions

Question # 20
Individuals with a high need to achieve prefer all of the following EXCEPT:
Select correct option:

Job situations with personal responsibility

A high degree of risk
Overcoming obstacles
Personal empowerment

Question # 19
The best definition for centralization is a situation in which decision making is:
Select correct option:

Pushed down to lower level employees

Concentrated at a single point in the organization
Completed in each department and then sent to the higher-ups
Diffused among a large segment of employees

Question # 18
Which one of the following might not be a functional outcome of the conflict process?
Select correct option:
Stimulates creativity
Increases innovation
Relieves tensions
Avoids risk

Question # 17
Reactive and protective behaviors designed to avoid action, blame, or change are termed
as:
Select correct option:

Political behaviors
Defensive behaviors
Protectionism
Impression management

Question # 16
A bureaucracy is characterized by all of the following EXCEPT:
Select correct option:

Specialization tasks
Highly routine operating tasks
Formalized rules and regulations
Decentralized decision making
Question # 15
What is/are the key element(s) of motivation?
Select correct option:

Intensity
Direction
Persistence
All of the given options

Question # 14
Performance evaluations are used as a mechanism for all of the following EXCEPT
_____.
Select correct option:

Human resource planning

Determining advancements in positions
Monitoring the success of marketing strategies
Identifying training and development needs

Question # 13
Your boss never gives you the benefit of the doubt. When you were late back from lunch,
he assumed that you had simply taken too much time. He never considered that the
elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of
_____.
Select correct option:

Self-serving bias
Selective perception
Fundamental attribution error
Inconsistency

Question # 12
Which one of the following problems is most likely to occur in a matrix structure?
Select correct option:

Loss of economies of scale

Decreased employee motivation
Employees receiving conflicting directives
Decreased response to environmental change

Question # 11
Which of the following would not be considered an organization?
Select correct option:

Hospital
Charity centers
Red cross
Dairy farmers in Punjab

Question # 10
Which of Hofstede’s dimensions is the degree to which people in a country prefer
structured to unstructured situations?
Select correct option:

Collectivism
Power distance
Long-term orientation
Uncertainty avoidance

Question # 9
Which of the following is NOT a factor in the individual perceiver?
Select correct option:

Attitude
Motive
Location
Perception
Question # 8
Agro Farm Products is expanding its traditional business serving farm owners in order to
include home gardeners in its customer base. The sales agents are not happy with this
change. In order to overcome their resistance management decides to involve the sales
personnel in planning for the change and in stocking appropriate new items to sell to
gardeners. Management is choosing which of the following?
Select correct option:

Participation
Negotiation
Education and communication
Manipulation and cooptation
Question # 7
Which of the following is the term used to refer to establishing effective relationships
with key people inside and/or outside an organization?
Select correct option:

Networking
Politicking
Interest group
Lobbying
Question # 6
Ahmed believes that men perform better in oral presentations than women. What shortcut
has been used in this case?
Select correct option:

The halo effect

The contrast effect
Projection
Stereotyping

Question # 5
A threatened strike action by a labor union to force the management to accept their
demands is an example of which of the following power?
Select correct option:

Referent power
Legitimate power
Reward power
Coercive power
Question # 4
How is gain-sharing an improvement on profit sharing?
Select correct option:

It focuses on productivity gains rather than profits

Superior employees can receive incentive even when the organization isn’t profitable
It does not distribute profits, only gains in profits
It rewards behaviors that are less influenced by external factors

Question # 3
Which of the following departmentalization achieves economies of scale by placing
people with common skills and orientations into common units?
Select correct option:

Functional
Process
Product
Geographic

Question # 2
What is the last step in the Rational Decision-Making Model?
Select correct option:

Developing alternatives
Collecting relevant data
Weighing the decision criteria
Computing the optimal decision
Question # 1
Which type of conflict will you experience among the multiple roles in your life, like role
of a father and a manager?
Select correct option:

Intergroup Conflict
Interpersonal Conflict
Interrole Conflict
Intrarole Conflict