Self Diagnosis

Supported model

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

REPAIR MANUAL
RB2G Chassis
Segment: HT

MODEL COMMANDER DESTINATION

KDL-55W950B RM-YD099/RMF-YD003 US/CND

KDL-55W950B

Version Date Subject

1.0 02/04/2014 Original Manual Release Date.

LCD Digital Color TV

9-883-569-01
TABLE OF CONTENTS
Cautions and Warnings....................................................................................ii Section 4 - Exploded View/Part Number Information..................................19
Section 1 - Specifications and Layouts..........................................................1 Table Top Stand............................................................................................19
Specifications.................................................................................................1 KDL-55W950B.............................................................................................20
Checking the Accessories......................................................................................1 Smart Core Block.........................................................................................23
Board Layout..................................................................................................2 Connectors...................................................................................................24
KDL-55W950B........................................................................................................2 Screws..........................................................................................................25
Smart Core Block...................................................................................................2 Section 5 - Accessories/Part Number Information......................................26
Wire Dressing.................................................................................................3 Accessories and Packaging.........................................................................26
KDL-55W950B........................................................................................................3 Miscellaneous...............................................................................................26
Smart Core Block...................................................................................................3 Optional Accessories....................................................................................26
Section 2 - Troubleshooting............................................................................4 Remote Commander....................................................................................26
Diagnosing the Error......................................................................................4 Appendix A: Encryption Key Components................................................ A-1
Viewing the Self Check Diagnosis History..............................................................4
Triage Chart....................................................................................................5
Flowcharts and Diagrams...............................................................................6
Overall Block Diagram............................................................................................6
Power and Control Block Diagram.........................................................................7
No Power Flowchart...............................................................................................8
Standby LED Blinking Flowchart............................................................................9
Video Distortion Flowchart....................................................................................10
No 3D Viewing...................................................................................................... 11
Section 3 - Repair Information.......................................................................12
Repairing the TV...........................................................................................12
Removing the Rear Cover....................................................................................12
Replacing the Main Board / Tuner Board.....................................................13
Replacing the Power Supply Board..............................................................17
Removing the Smart Core Block..................................................................18

KDL-55W950B i
CAUTIONS AND WARNINGS

CAUTION!! ATTENTION!!
These servicing instructions are for use by qualified service personnel only. Ces instructions de service sont à l’usage du personnel de service qualifié
To reduce the risk of electric shock, do not perform any servicing other than seulement. Pour prévenir le risque de choc électrique, ne pas faire l’entretien
that contained in the operating instructions unless you are qualified to do so. autre que celui contenu dans le Mode d’emploi à moins que vous soyez
qualifié faire ainsi.

WARNING!!
ALERTE!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis. Afin d’eviter tout risque d’electrocution provenant d’un chássis sous tension,
un transformateur d’isolement doit etre utilisé lors de tout dépannage.

! SAFETY-RELATED COMPONENT WARNING!!

! ATTENTION AUX COMPOSANTS
There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
RELATIFS A LA SECURITE!!
schematic diagrams and the parts list. It is essential that these critical parts Les composants identifies par une trame et par une marque ! sur les
be replaced only with the part number specified in the parts list to prevent schemas de principe, les vues explosees et les listes de pieces sont d’une
electric shock, fire or other hazard. importance critique pour la securite du fonctionnement. Ne les remplacer
que par des composants Sony dont le numero de piece est indique dans le
present manuel ou dans des supplements publies par Sony. Les reglages
NOTE: Do not modify the original design without obtaining written permission
de circuit dont l’importance est critique pour la securite du fonctionnement
from the manufacturer or you will void the original parts and labor warranty.
sont identifies dans le present manuel. Suivre ces procedures lors de
chaque remplacement de composants critiques, ou lorsqu’un mauvais
ATTENTION!! fonctionnement suspecte.

For safety reasons, component level repair of the Power Supply Boards ATTENTION!!
and/or the Inverter Boards is prohibited.
Pour des raisons de sécurité, Interdire de réparer ou remplacer les
composantes dans les blocs d’alimentation et/ou sur les modules d’inverseur.

KDL-55W950B ii
 CAUTIONS AND WARNINGS

SAFETY CHECK-OUT 3. Measuring the voltage drop across a resistor by means of a VOM
or battery-operated AC voltmeter. The “limit” indication is 0.75 V, so
After correcting the original service problem, perform the following safety analog meters must have an accurate low voltage scale. Nearly all
checks before releasing the set to the customer: battery-operated digital multimeters that have a 2 VAC range are
1. Check the area of your repair for unsoldered or poorly soldered suitable. (see Figure A)
connections. Check the entire board surface for solder splashes To Exposed Metal
and bridges. Parts on Set

2. Check the interboard wiring to ensure that no wires are “pinched” or

touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps and
mounting hardware have been replaced. Be absolutely certain that AC
you have replaced all the insulators. 0.15 µF Voltmeter
(0.75V)
4. Look for unauthorized replacement parts, particularly transistors,
that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of Earth Ground
deterioration. Point them out to the customer and recommend their
replacement. Figure A. Use an AC voltmeter to check AC leakage.

6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer. HOW TO FIND A GOOD EARTH GROUND
7. Check the antenna terminals, metal trim, “metallized” knobs, screws The cover-plate retaining screw on most AC outlet boxes is at earth ground.
and all other exposed metal parts for AC leakage. Check leakage Verify the AC outlet box retaining screw ground by connecting a 60W to
as described in “Leakage Test”. 100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
LEAKAGE TEST is at ground potential. (see Figure B)

The AC leakage from any exposed metal part to earth ground and from all Trouble Light
exposed metal parts to any exposed metal part having a return to chassis,
AC Outlet Box
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
1. A commercial leakage tester.
Follow the manufacturers’ instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.

KDL-55W950B iii
SECTION 1 - SPECIFICATIONS AND LAYOUTS

SPECIFICATIONS
System Model name KDL-55W950B
Television system NTSC: American TV standard Power and others
ATSC (8VSB terrestrial): ATSC compliant 8VSB Power requirement 110-240 V AC, 50/60 Hz (USA/Canada 120 V AC, 60 Hz)
QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Power in use 134 W
Channel coverage Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69 consumption in standby Less than 0.2 W with 120 V AC and less than 0.3 W with 240 V AC
Analog Cable: 1 - 135 / Digital Cable: 1 - 135
Screen size * 54.6 inches
Panel system LCD (Liquid Crystal Display) Panel, LED Backlight (inches measured diagonally) (55 class)
Speaker output 10 W + 10 W Display resolution 1,920 dots (horizontal) × 1,080 lines (vertical)
Wireless technology Protocol IEEE802.11a/b/g/n Dimensions* with stand (mm) 1239 × 791 × 251
Input/Output jacks (inches) 48 7/8 × 31 1/4 × 10
CABLE/ANTENNA 75-ohm external terminal for RF inputs without stand (mm) 1239 × 753 × 92
Video / Audio input (phono jacks) (inches) 48 7/8 × 29 3/4 × 3 5/8
VIDEO IN 1
wall-mount hole
COMPONENT IN YPBPR: (Component Video): 1080p (60 Hz), 1080i (60 Hz), 720p (60 Hz), 480p, 480i 300 × 300
Audio input (phono jacks) pattern (mm)
VIDEO IN 2 Video input (common phono pin with Y input) wall-mount screw
M6 (8 mm - 12 mm)
size (mm)
HDMI IN 1/2/3/4 Video (2D): 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p,
480p, 480i, PC Formats Mass * with stand
20.2 / 44.5
Video (3D): (kg)/(lb)
Frame Packing: 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p without stand
19.5 / 43
Side-by-Side: 1080p (60 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz) (kg)/(lb)
Over-Under: 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz)
Audio: 5.1 channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital Others
ARC (Audio Return Channel) (HDMI IN 2 only)
Optional accessories Wireless Subwoofer: SWF-BR100
MHL Video (2D): 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p,
(Common with HDMI IN 1) 480p, 480i MHL Cable: DLC-MB10/DLC-MB20/DLC-MC20
Video (3D): Passive 3D Glasses: TDG-500P
Side-by-Side: 1080/24p, 1080i (60 Hz), 720p (60 Hz)
Over-Under: 1080p (30 Hz), 1080/24p, 1080i (60 Hz), 720p (60 Hz)
Audio: 5.1 channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital
AUDIO OUT / i Audio output (stereo mini jack)
Headphone jack SimulView™ Passive Glasses: TDG-SV5P
(supports Subwoofer out)
DIGITAL AUDIO OUT Digital optical jack
(OPTICAL) (Two channel linear PCM, Dolby Digital)
LAN 10BASE-T/100BASE-TX connector (Connection speed may differ depending on the network
environment. 10BASE-T/100BASE-TX communication rate and communication quality are
not guaranteed for this TV) Operating temperature 32 ºF – 104 ºF (0 ºC – 40 ºC)
USB / DLNA Refer to the i-Manuals for supported formats
* Screen size, dimensions and mass are approximate values.
REMOTE RS232C, Serial Control mini jack; IR IN mini jack
These jacks are for receiving the external control signal • Optional accessories availability depends on countries/region/TV model/stock.
• Design and specifications are subject to change without notice.
• This TV set incorporates MHL 2.

CHECKING THE ACCESSORIES

IR Remote Control (1) * * Refer to the model name printed on the
Wall-Mount Attachment (M6) (2) remote control.
Touchpad Remote Control (1) * Wall-Mount Attachment (M5) (2)
Size AAA Batteries (4) Passive 3D Glasses (2)
Cable Clamper (2) IR Blaster (1)
Table-Top Stand (2) Operating Instructions and other documents
Fixing screws for Table-Top Stand
(M5 × 16) (4)

KDL-55W950B 1
 SECTION 1 - SPECIFICATIONS AND LAYOUTS

BOARD LAYOUT

KDL-55W950B SMART CORE BLOCK

POWER BOARD
(G1A BOARD) LD BOARD
WIRELESS
MAIN BOARD
LAN CARD
(BAX BOARD)

BT MODULE

TUNER BOARD
(TUS BOARD)

HSC2 BOARD
SWITCH
UNIT

SMART CORE

KDL-55W950B 2
 SECTION 1 - SPECIFICATIONS AND LAYOUTS

WIRE DRESSING

KDL-55W950B SMART CORE BLOCK

KDL-55W950B 3
SECTION 2 - TROUBLESHOOTING Self Diagnosis
Supported model

DIAGNOSING THE ERROR

StandBy LED
Before servicing the Television: Blink Count
Date and Time Display*
Diagnosis
1. Verify the TV has the symptom the customer indicated. Item

2. Check to see if the latest Software is installed.

SELF CHECK
a. If not, install the latest version.
000 RESERVED --------------------- --------------------- --------------------- 00
3. Determine the replacement part required. 000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00
VIEWING THE SELF CHECK DIAGNOSIS HISTORY 003 AUD_PROT --------------------- --------------------- --------------------- 00
When an error is detected, the Self Check screen records the number of 003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
times the error occurred. This is helpful in confirming past occurrences of
004 VLED --------------------- --------------------- --------------------- 00
an error and for determining if an error is intermittent when the customer is 004 LD_ERR --------------------- --------------------- --------------------- 00
not sure what is causing the television to shut down. If the screen displays 005 HFR_ERR --------------------- --------------------- --------------------- 00
a “0”, no error has occurred. 005 TCON_ERR 120123132522 120123113645 --------------------- 02 Error Count
(00-99)
005 P_ID-ERR --------------------- --------------------- --------------------- 00
1. Press POWER to turn on the TV and then turn it off again. 006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
2. Press the following buttons on the Remote Commander within 1
007 FAN_ERR --------------------- --------------------- --------------------- 00
second of each other: 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
Info i+ Channel 5 Volume - POWER 102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
NOTE: This differs from accessing Service Adjustments Mode (Volume +).
00345 000333 06789

Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)

*Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM)
NOTE: date and time must be set for this to work

SAMPLE SELF CHECK DIAGNOSIS PAGE

KDL-55W950B 4
 SECTION 2 - TROUBLESHOOTING

TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.

1. Confirm the symptom from the customer. Red Dot: (Primary) Most likely defective part.
2. Select that symptom from the chart. Blue Triangle: (Secondary) Possible defective part.
3. Bring the primary component listed for that symptom.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
5. Chart Color Code.

Symptoms - Shutdown. Power LED blinking No Smart

Video Remote Network Audio
red diagnostics sequences Power Core
Board
Reference No White Steady No Video Wireless Bluetooth
No Video
2X 3X 4X 5X 6X 7X 8X 9X Power lines or One of
All Inputs
No Remote can't can't No Audio No LED
LED dots Inputs connect connect

MAIN BOARD ▲  ▲ ▲   ▲ ▲   ▲ ▲ ▲  ▲
TUNER BOARD ▲ ▲  ▲   ▲
POWER BOARD  ▲ ▲   ▲
LCD PANEL    ▲  ▲
LVDS FFC ▲ ▲ ▲ ▲
H BOARD  
SPEAKER ▲ 
LD BOARD  ▲
BT BOARD 
WIFI  
AUDIO/ BACK- SOFT-
Problem POWER LD TCON TEMP
POWER LIGHT WARE

*NOTE: REFER TO LCD PANELS SERVICE MANUAL IN REFERENCE LIBRARY DATABASE

FOR CORRECT REPLACEMENT PARTS BASED ON SERIAL NUMBER.

To access the most recent version of the Triage documents for the models listed in this manual, login into the Sony Authorized Service Portal
at http://www.sony.com/asp.

KDL-55W950B 5
 SECTION 2 - TROUBLESHOOTING

FLOWCHARTS AND DIAGRAMS

OVERALL BLOCK DIAGRAM

MAIN BOARD

HDMI 1 / MHL
HDMI L
HDMI 2 /ARC SWITCH
HDMI 3 EQ AUDIO
HDMI 4 AMP
A/V
R
DECODER
ETHERNET
VIDEO
USB PROCESS
OPTICAL
USB AUDIO OUT LCD PANEL
USB HUB
HEADPHONES
CAMERA USB OUT
HUB HFR
MIC LVDS
TCON

TUNER BOARD

VIDEO 1 CVBS LED BACKLIGHTS

VIDEO 2 CVBS/COMP TUNER
SWITCH
DEMODULATOR
TUNER UNIT
ADC / DACAMP
TUNER LOCAL DIMMING
CABLE/ LD
ANTENNA BAX

SMART CORE

IR RX
WIFI LED’s BT SWITCH
HIR UNIT

HSC2

POWER SUPPLY
AC IN BOARD

G1A

KDL-55W950B 6
 SECTION 2 - TROUBLESHOOTING

POWER AND CONTROL BLOCK DIAGRAM

POWER SUPPLY BOARD MAIN BOARD

CN6401 CN9101
POWER_ON 28 21 3 30 BL_ERR
AC_OFF_DET 27 10 10 29 GND
STBY3.3V 23 12 5 28 BL_ON
GND 21 14 12 27 GND
REG12V 18 8 7 26 GND
REG12V 17 16 14 25 REG12V
REG12V 16 23 9 24 GND
REG12V 15 18 16 23 REG12V
REG12V 14 25 11 22 GND
REG12V 13 20 28 21 POWER_ON
GND 12 27 13 20 +19.5V
GND 11 22 15 18 +19.5V
GND 10 29 17 16 +19.5V_SS
GND 9 24 21 14 GND
GND 7 26 23 12 STBY3.3V
BL_ON 5 28 27 10 AC_OFF_DET
BL_ERR 3 30
LD BOARD 18 8 +19.5V_HOLD
T-CON_ON 26 NC GND 10 19 10 19 GND
PS_STATUS 25 NC GND 9 17 9 17 GND
GND 24 NC LD_STDBY 8 15 8 15 LD_STBY
GND 22 NC TS_OUT 6 11 6 11 TEMP_SENSOR
T-CON_VCC12V 20 NC SPI_CLK 5 9 5 9 LD_PWM_3 (0_SPI_CLFK)
T-CON_Vcc12V 19 NC SPI_DATA 4 7 4 7 LD_PWM_2 (0_SPI_DATAF)
GND 8 NC SPI_LAT 3 5 3 5 LD_PWM_1 (0_SPI_LATF)
DIGITAL_STBY 6 NC EMIT_IN 2 3 2 3 LD_PWM_0 (0_EMT__IN)
BLINKING 4 NC SA_MODE 1 1 1 1 LD_MODE_SW
PWM_DIMMER 2 NC BL_TYPE3 7 NC NC 13 FB_REF
DC_DIMMER 1 NC CN2001 NC 6 IP_REF

CN6601 NC 4 TCON_ON
VLED_VCC 1 14 1 14 VLED_VCC NC 2 DIGITAL_STBY(NC)
VLED_VCC 2 13 2 13 VLED_VCC
VLED_VCC 3 12 3 12 VLED_VCC
VLED_VCC 4 11 4 11 VLED_VCC
BAX
VLED_GND 6 9 6 9 VLED_GND
VLED_GND 7 8 7 8 VLED_GND
VLED_GND 8 7 8 7 VLED_GND
VLED_GND 9 6 9 6 VLED_GND
SIGNAL_GND 10 5 10 5 VLED_GND
LD_ERR 11 4 11 4 LD_ERR
GL_CTRL 12 3 12 3 GL_CTRL
REG12V 14 1 14 1 SET_12V
NC 5 NC NC 10 NC
NC 13 NC NC 2 NC
CN2002
CN6101
1 AC-N
AC_IN
2 AC-L LD
G1A

KDL-55W950B 7
 SECTION 2 - TROUBLESHOOTING

NO POWER FLOWCHART

No Power

Remove AC power and

wait at least 30
seconds before
reapplying.

Press power button while

Does red High (>2.5V)
Yes Yes monitoring Pin 28
Standby LED on on Pin 27 of CN6401 of CN6401 on
front panel light? on Power Supply Power Supply
Board? Board.

No No

Yes See Stanby

Is Standby LED Power Supply High (3.3V) Yes
LED Blinking Power Supply
blinking? Board* appears
Flowchart Board*
momentarily?

No
No

Power Supply
Main Board*
Board*

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

KDL-55W950B 8
 SECTION 2 - TROUBLESHOOTING

STANDBY LED BLINKING FLOWCHART

Protect
Shutdown.
Standby LED
Blinking

Yes
10X
9X Tuner Board*
HEM3 Board

Yes
2X Power Supply
Board*
No

No

Yes
10X
8X Main Board*
HEM3 Board
Yes
3X Main Board*

No
No

No No No After a while
4X 5X 6X 7X Check ventilation

Yes Yes Yes Immediately

LCD Panel*/ TCON* Power Supply Main Board*

LD Board* (LCD Panel) Board*

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

KDL-55W950B 9
 SECTION 2 - TROUBLESHOOTING

VIDEO DISTORTION FLOWCHART

Video Distortion

Lines
Is distortion Yes Improper or No
Vertical lines Yes move when Yes
across entire missing wide-mode Main Board*
or bars?
screen? colors? changed?

No Yes No No

TCON*
Main Board*
(LCD Panel)

Yes
Any horizontal LCD Panel*
lines?

No

Any single or Yes

isolated vertical LCD Panel*
lines?

No

Yes
More than 1 TCON*
vertical band? (LCD Panel)

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

KDL-55W950B 10
 SECTION 2 - TROUBLESHOOTING

NO 3D VIEWING

3D Not Working

Press “3D” button on

Remote Commander
and select
“Simulated 3D”.

Double images No
displayed on Main Board*
screen?

Yes

View image with No

Passive 3D Double images Passive 3D
Glasses. become one? Glasses

Yes

3D OK

*For Part Number information, refer to “Section 4 - Exploded View/Part Number Information” on page 19.

KDL-55W950B 11
SECTION 3 - REPAIR INFORMATION

REPAIRING THE TV
If the latest Software does not correct the issue, complete the following: 3. Place TV face down on a soft and flat surface to remove all screws and
1. Verify the television has the symptom the customer indicated. detach the left and right Stand.

2. Replace part causing the symptom.

3. Install the latest version of Software (Required for ALL repairs).
4. Perform the required service adjustments and checks.
5. Verify the repair resolved the issue.

4. Remove 1 screw from AC Cover and disconnect the AC Power Cord.

REMOVING THE REAR COVER
1. Place TV on a flat and steady surface in a standing position. HOLD

5. Locate and remove all screws from the Rear Cover.

2. Locate the Camera Module on the top of the Rear Cover and disconnect
the connector. Then, remove 1 screw and lift to detach.

CAUTION: To avoid any damage and/or deformation to the Rear Cover,

please refer to the following illustration.
Handling Area When handling the Rear Cover,
(Firm, curled edges). hold edges as shown:
OK to grab area
(Firm, sharp edges).
Correct
Grab with Caution
(Sharp edges, easy to deform).
Avoid area
(Sharp edges, easy to deform Incorrect
or damage the Rear Cover).

KDL-55W950B 12
 SECTION 3 - REPAIR INFORMATION

REPLACING THE MAIN BOARD / TUNER BOARD

The Main Board used in these models is available for repair. For Part 6. To access Service Mode, turn TV ON and OFF again then press the
Number information refer to Section 4 - Exploded View/Part Number following buttons within 1 second of each other:
Information on page 19.
Info i+ Channel 5 Volume + POWER

1. Slide the Side Bracket to detach from Main Board and Tuner Board.
7. When the DIGITAL Menu appears, press 2 until 002 MODEL
Side category displays.
Bracket

DIGITAL SERVICE
002 MODEL
000 BOARD CHECK
2. Locate and disconnect the connectors. Then remove all screws from
the Tuner Board and Main Board and lift to detach.
8. Press 1 until 002 DEST item displays.

DIGITAL SERVICE
002 MODEL
002 DEST ATSC_UC_BASE
3. Install the new Main Board and/or Tuner Board and screws.
4. Reconnect all connectors.
CAUTION: If the incorrect Destination Data Value is selected,
5. Update the Software. it may corrupt the Sofware requiring a Main Board replacement.
After ALL repairs UPDATE the SOFTWARE to the latest version.
Instructions are included with the Software package on the Sony 9. Press 3 until the correct destination of the TV displays.
website. (Use the table below for reference).

a. Insert the USB device with the latest Software into one of the TVs’ Model Name Destination Data Value
USB ports. KDL-55W950B US/CND ATSC_UC_BASE

b. Connect TV to AC power.

c. Wait at least 20 seconds.

d. Press POWER on the remote to turn ON the TV.

e. Wait until the Software update is completed.

KDL-55W950B 13
 SECTION 3 - REPAIR INFORMATION

10. Press MUTE then 0 to save the changes. 15. Press 1 until 004 SERIAL item displays.

DIGITAL SERVICE DIGITAL SERVICE

002 MODEL 002 MODEL
002 DEST ATSC_UC_BASE 004 SERIAL

WRITE
16. Press 0 to display the Serial Number Edit option.
11. Press 1 until 003 MODELNAME displays.

DIGITAL (MODEL) SERVICE

DIGITAL SERVICE SerialNumberEdit
002 MODEL
003 MODELNAME _________ *1 SerialNumber

17. Press to display the Serial Number input screen.

12. Press 3 until the model displayed matches the model of the TV.
DIGITAL (MODEL) SERVICE
CAUTION: The Model Name can only be selected once. Be sure
SerialNumberEdit
to verify the information is correct before saving the changes.
*1 SerialNumber
13. Press MUTE then 0 to save the changes. Please Input serial number
(0000000-99999999)
_______

DIGITAL SERVICE CAUTION: The Serial Number can only be selected once. Be sure
002 MODEL to verify the information is correct before saving the changes.
003 MODELNAME KDL-55W950B 18. Enter the Serial Number of the TV.
WRITE NOTE: If the incorrect Serial Number is entered, press RETURN
to go back to the Serial Number input screen and re-enter
14. Locate the Serial Number for the TV on the side of the Rear Cover. the correct number.
MODEL NO
KDL-55W950B
SERIAL NO
5000001

KDL-55W950B 14
 SECTION 3 - REPAIR INFORMATION

19. Press to save the Serial Number. 24. Access Service Mode, by pressing the following buttons within
1 second of each other:
DIGITAL (MODEL) SERVICE
Info i+ Channel 5 Volume + POWER
SerialNumberEdit
*1 SerialNumber
25. When the DIGITAL Menu appears, press 2 until 002 MODEL
5000001 WRITE category displays.

20. Press 1 until 006 VAR_TYPE item displays. DIGITAL SERVICE

002 MODEL
000 BOARD CHECK
DIGITAL SERVICE
002 MODEL
006 VAR_TYPE
26. Press 0 to select the 000 BOARD CHECK item.

21. Press 3 until STD option displays. DIGITAL (MODEL) SERVICE

Board Check
DIGITAL SERVICE 1. Replace MAIN BOARD (and TUNER BOARD)
002 MODEL 2. Replace TUNER BOARD only
006 VAR_TYPE STD

22. Press MUTE then 0 to save the changes.

DIGITAL SERVICE
002 MODEL
006 VAR_TYPE STD
WRITE

23. Cycle AC Power (Unplug and plug AC Cord from the outlet).

KDL-55W950B 15
 SECTION 3 - REPAIR INFORMATION

When replacing the Main Board and/or Tuner Board: When replacing the Tuner Board only:

27. Press 1 to verify the Main Board replacement results. 29. Press 2 to verify the Tuner Board replacement results.
NOTE: Either one of the following messages indicates
a correct process. DIGITAL (MODEL) SERVICE
Board Check
DIGITAL (MODEL) SERVICE OK
Board Check TUNER BOARD OPTION: STANDARD
OK
TUNER BOARD OPTION: STANDARD CAUTION: If the Tuner Board is a mismatch to the Main Board,
a “NG: DIFFERENT KIND OF TUNER BOARD HAS BEEN
CONNECTED” will display.
DIGITAL (MODEL) SERVICE
30. Press RETURN then MUTE and 0 to save the changes.
Board Check
OK
TUNER BOARD OPTION: PCA / HTL DIGITAL (MODEL) SERVICE
TUNER BOARD OPTION is changed correctly Board Check
1. Replace MAIN BOARD (and TUNER BOARD)
CAUTION: If the Main Board is a mismatch to the Tuner Board, 2. Replace TUNER BOARD only
a “NG: WRONG COMBINATION OF MAIN BOARD AND TUNER WRITE
BOARD” will display.

28. Press RETURN then MUTE and 0 to save the changes.

DIGITAL (MODEL) SERVICE

Board Check
1. Replace MAIN BOARD (and TUNER BOARD)
2. Replace TUNER BOARD only
WRITE

KDL-55W950B 16
 SECTION 3 - REPAIR INFORMATION

31. Clear the Self Check screen. REPLACING THE POWER SUPPLY BOARD
a. Press POWER to exit Service Mode. 1. Locate and remove the connectors from the Power Supply Board. Then,
b. Press the following buttons on the Remote Commander within remove all screws and lift as shown to detach.
1 second of each other:

Info i+ Channel 5 Volume - POWER

SELF CHECK

000 RESERVED --------------------- --------------------- --------------------- 00

000 RESERVED --------------------- --------------------- --------------------- 00 2. Install the new Power Supply Board and screws.
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00 3. Reconnect all connectors.
003 AUD_PROT --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00 4. Update the Software.
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
After ALL repairs UPDATE the SOFTWARE to the latest version.
004 LD_ERR --------------------- --------------------- --------------------- 00 Instructions are included with the Software package on the Sony
005 HFR_ERR --------------------- --------------------- --------------------- 00
Error Count
website.
005 TCON_ERR 120123132522 120123113645 --------------------- 02
005 P_ID-ERR --------------------- --------------------- --------------------- 00 a. Insert the USB device with the latest Software into one of the TVs’
006 BACKLITE --------------------- --------------------- -------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00 USB ports.
007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00 b. Connect TV to AC power.
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
c. Wait at least 20 seconds.
104 STBY_WDT --------------------- --------------------- --------------------- 00
d. Press POWER on the remote to turn ON the TV.
00345 000333 06789

e. Wait until the Software update is completed.

c. To clear the error history and error count press 8 0 .
d. Press POWER to exit Self Check Mode.

32. Cycle AC Power (Unplug and plug AC Cord from the outlet).

KDL-55W950B 17
 SECTION 3 - REPAIR INFORMATION

REMOVING THE SMART CORE BLOCK

1. Disconnect 2 connectors from Smart Core Block. 5. Release 6 hooks on the sequence shown by pulling apart the Bottom
Cover to access the HSC2 Board.

6 4 3

5 2
1

2. Locate and remove 2 screws.

6. Unclamp 2 side clips from the HSC2 Board and lift as shown to detach.

HSC2 Board

3. Grasp Smart Core Block and carefully pull upwards, then disconnect
Harness to detach from Panel. 7. Release 4 hooks to remove the back cover from the front cover.
Locate and unclamp the side clips to detach the BT Module and
Wireless LAN Card.
Wireless
LAN Card
Smart Core Block

BT Module
4. Pull Bottom Cover on the direction shown to detach from Top Cover.
Top Cover

Bottom Cover

KDL-55W950B 18
SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

Components not identified by a part number or description The component parts of an assembly are indicated by the reference numbers in
TABLE TOP STAND are not stocked because they are seldom required for routine the far right column of the parts list and within the dotted lines of the diagram.
service.
NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential
mark are critical for safety. information. Specific instructions must be adhered to whenever these components are
Replace only with part number specified. repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

1 4-529-822-01 STAND (RIGHT)

2 4-529-821-01 STAND (LEFT)

1 2

KDL-55W950B 19
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

KDL-55W950B mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

60 61
REF. NO. PART NO. DESCRIPTION
60
51 4-476-775-01 REAR COVER
52 4-480-119-01 AC COVER
! 53 1-839-679-21 POWER SUPPLY CORD

54 4-262-708-04 CLAMPER, CABLE

55 4-532-660-01 COVER UNDER

56 4-489-377-01 LABEL, REAR TERMINAL

ORDER THIS PART WHEN REPLACING THE REAR COVER.
63
62 57 4-489-288-91 LABEL, SIDE TERMINAL
ORDER THIS PART WHEN REPLACING THE REAR COVER.
64
65 58 4-476-779-01 BRACKET SP (LEFT)
59 1-859-007-11 SPEAKER BOX (LEFT)
66 Smart Core
Block 60 4-484-097-01 BRACKET, VESA (M)
61 4-480-404-01 BRACKET, TOP (METAL)
51 62 1-859-007-21 SPEAKER BOX (RIGHT)
59

58 63 4-476-781-01 BRACKET SP (RIGHT)

64 1-848-165-11 USB CABLE W/CONNECTOR

65 4-486-061-01 USB HOLDER

66 1-458-796-11 CAMERA MODULE

52 57

53

55
54
56

KDL-55W950B 20
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

KDL-55W950B mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

101 4-476-789-01 PANEL ORNAMENT (RIGHT)

REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
102 4-479-953-11 SHEET, INSULATION (G1)
110 103 1-474-554-11 G1A BOARD, COMPLETE

104 A-1999-416-A BAX BOARD, COMPLETE

AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE
THE SOFTWARE TO THE LATEST VERSION.
101

105 A-1989-740-A TUS BOARD, COMPLETE

AFTER REPLACING THE TUNER BOARD, YOU MUST UPDATE
THE SOFTWARE TO THE LATEST VERSION.

106 4-480-159-51 BRACKET SIDE (METAL)

102
107 1-798-510-11 SWITCH UNIT
108 4-480-121-01 HOLDER, SIDE SW
109
109 4-476-783-01 PANEL ORNAMENT (LEFT)
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
110 1-895-526-11 LD BOARD, MOUNTED

103
104

108
107

105 106

KDL-55W950B 21
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

KDL-55W950B mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

151 NA LCD PANEL

FOR LCD PANEL AND TCON BOARD PART NUMBER
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.
161
152 4-486-944-01 BRACKET STAND OUT (RIGHT)
160
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
153 4-476-803-01 BOSS SP
160
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
159
158
154 4-486-943-01 BRACKET STAND IN (RIGHT)
151 REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
155 4-486-941-01 BRACKET STAND IN (LEFT)
157
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.

156 4-486-942-01 BRACKET STAND OUT (LEFT)

REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
157 4-440-057-01 SHEET, THERMAL (AYU2)
153 ORDER THIS PART WHEN REPLACING THE MAIN BOARD.
Main Board
153 Plate*
152 158 4-484-390-01 CAP, CORNER (LEFT)
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
159 4-452-919-01 GASKET
154
153
160 4-484-098-01 BRACKET, VESA (L)
153
155
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
161 4-484-391-01 CAP, CORNER (RIGHT)
REINSTALL THIS PART WHEN REPLACING THE LCD PANEL.
156

*Reinstall Main Board Plate

when replacing the LCD Panel.

KDL-55W950B 22
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

SMART CORE BLOCK mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

201 4-480-412-01 BACK COVER

202 1-492-760-12 BT MODULE

203 1-458-723-11 WIRELESS LAN CARD

204 4-480-411-01 FRONT COVER

204 201 205 1-458-793-11 MIC UNIT

206 4-480-410-01 TOP COVER
203

207 A-1969-163-A HSC2 BOARD, MOUNTED

202 208 4-480-408-01 BOTTOM CASE
205

206

207

208

KDL-55W950B 23
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

CONNECTORS mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

REF. NO. PART NO. DESCRIPTION

251 1-910-804-19 CONNECTOR ASSEMBLY 14P (G1A/LD)

252 1-910-804-79 CONNECTOR ASSEMBLY 30P (BAX/G1A/LD)
252

253 1-848-112-11 (LVDS) FLEXIBLE FLAT CABLE 51P (BAX/TCON)

254 1-910-804-20 HARNESS ASSEMBLY (BAX/SU/SC/SPKS)
251 253

254

KDL-55W950B 24
 SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

NOTE: The components identified by shading and ! NOTE: The components identified by a red outline and a mark contain confidential

SCREWS mark are critical for safety.

Replace only with part number specified.
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)

P/N DESCRIPTION KDL-55W950B

Wireless Case (1), Speakers (4), Smart Core Block (2),

2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
Cover Under (1), Rear Cover (3)

2-990-421-41 SCREW (+PSW) (M3X6) Main Board (6), LD Board (4) Power Supply Board (5),
Switch Unit (1)

Rear Cover (14), Tuner Board (4), AC Bracket (1),

4-256-393-01 SCREW, +PSW M3X6 W12 Main Board Plate (8)

2-580-593-01 SCREW, +PSW M3X8 Bracket SP (4), Panel Ornamental (8), Boss SP (8),
Bracket RC (6)

2-580-608-01 SCREW, +PSW M5X16 Neck Stand (4)

AC Cover (1), Bracket Stand (12), Bracket Vesa (4),

4-159-298-01 SCREW, +PSW M4X10 Cam (1)

4-268-126-02 SCREW, ORNAMENTAL M6X12 Rear Cover (2)

NA 4-488-253-01 SCREW, ORNAMENTAL M5X12 Rear Cover (2)

NA 2-580-599-01 SCREW, +PSW M4X6 Bracket Stand In (2), Bracket Stand Out (2)

2-580-600-01 SCREW, +PSW M4X8 Bracket Stand In (4), Bracket Stand Out (4)

KDL-55W950B 25
SECTION 5 - ACCESSORIES/PART NUMBER INFORMATION
ACCESSORIES AND PACKAGING OPTIONAL ACCESSORIES
PART NO. DESCRIPTION PART NO. DESCRIPTION

2-580-608-01 SCREW, +PSW M5X16 4-414-470-01 SUPPORT BELT KIT

(SCREWS TO ATTACH TABLE TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
REMOTE COMMANDER
CAUTION: These screws cannot be used to secure the TV
PART NO. DESCRIPTION
to the Wall Mount Brackets.
1-492-766-11 REMOTE COMMANDER (RM-YD099)
4-478-082-01 ATTACHMENT, WALL MOUNT 1-492-758-11 ONE TOUCH REMOTE COMMANDER (RMF-YD003)
4-531-417-11 MANUAL, INSTRUCTION
1-845-283-11 IR BLASTER

NA PASSIVE 3D GLASSES (4 PACK)

(NOT AVAILABLE FOR SERVICE)
X-2586-996-1 PASSIVE 3D GLASSES (SINGLE KIT)
(AVAILABLE FOR SERVICE)

MISCELLANEOUS
PART NO. DESCRIPTION

4-273-074-14 FLYER, SAFETY

4-476-778-01 SHEET INSULATION
4-256-454-02 SPACER (G A)

7-600-031-97 TAPE (3M 1350FB-1)15MMX66M BLK

7-600-031-96 TAPE (3M 1350FW-1)15MMX66M WHT
3-674-673-22 STOPPER (A)

KDL-55W950B 26
APPENDIX A: ENCRYPTION KEY COMPONENTS
Encryption key components developed by Sony Corporation contain confidential information and shall be handled under the non-disclosure obligations provided
in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED to
Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a red outline and a in the service manual MUST BE DESTROYED.

is a trademark of Sony Electronics.

Reproduction in whole or part without written permission is prohibited. All rights reserved.
Sony Corporation
Sony LCSC English
Technical Services 2014BJ74WEB-1
9-883-569-01 Service Publications Department © 2014.2

KDL-55W950B A-1