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    Resume (Sushant) 24

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    Swoozie Adante

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    Resume (Sushant) 24

    Uploaded by

    Swoozie Adante
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    Resume [Sushant]24

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    © All Rights Reserved
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    20 views1 page

    Resume (Sushant) 24

    Uploaded by

    Swoozie Adante

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    You are on page 1of 1

    Sushant Kumar Kar Choudhry

    OBJECTIVE IT Business Analyst

    To secure a position where I can efficiently


    contribute to the growth of the organization as
    well as to enhance my knowledge about new
    RELEVANT EXPERIENCE OR LEADERSHIP
    and emerging trends in the IT sector. Accenture (IT Business Analyst)
    ➢ May 2019 – Present
    ➢ Worked on salesforce and AWS administration and customization,
    SKILLS customer Experience and support development team.
    ➢ Provide Tier 1,2 user support and manage unresolved issues.
    • Total 6 years of IT experience in the field ➢ Perform formal user acceptance testing in Test Server.
    of comprehensive software environment. ➢ Work with Dev. team for the deployment in prod. environment.
    • Troubleshooting, Technical support, ➢ Worked on API integrations, UAT testing and implementation of
    Incident and change Management, ITIL, Salesforce CRM, AWS Connect, Coveo. Collaborate with development
    Application support. teams to communicate, provide solutions, and create Business
    • Conversant with salesforce, ServiceNow, requirement Documentation.
    Jira, AWS, confluence and Experience in ➢ Worked on Change requests and Deployed changes across SFDC
    Technical documentation, BRD, change Sandbox, AWS.
    management and UAT Testing. ➢ Monitor, troubleshoot, triage, configure, and resolve tickets in
    assigned and unassigned queues.
    • Tools & Programming Language ➢ Ticketing tools used - Jira, Service-Now (ITSM tool).
    ➢ Create and update knowledge base articles to ensure quality
    Salesforce documentation exists for the support process.
    ServiceNow ➢ Additional Responsibilities
    ➢ Mentoring and supporting other team members.
    Jira ➢ Perform other project related duties as assigned by client.
    AWS ➢ Worked in Ticket auditing and floor support responsibilities.

    SQL
    Cognizant Technology Solutions (Senior Process Executive)
    ➢ August 2017 – May 2019
    ➢ Investigate product issue in order to assist Customers, Service providers
    or field Service reps in troubleshooting.
    EDUCATION ➢ Managing service operations for rendering and achieving quality
    Qualification University/Board Year
    services within Client’s requirements.
    B.E. CSE CSVTU 2016 ➢ Assist in client’s technical products, investigate and provide resolution.
    AISSCE (XII) C.G.B.S.E 2012
    SSE (X) C.B.S.E 2008
    Certification and Training achieved in PHP
    and Core Java respectively.
    PROJECT
    ➢ API integration in AWS contact center, Amazon Connect end-to-end
    traffic routing in production Environment.
    ➢ Worked with onshore customer success team to streamline the process
    of enhancement request in salesforce and AWS and documented in
    CONTACT Confluence.
    7828805351
    sushant.kar4500i@gmail.com
    ACHIEVEMENT
    DECLARATION ➢ Star of Business for creating value for client through Business Outcomes,
    I hereby declare that the information stated above FY20.
    is true to the best of knowledge and belief.

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