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Ashwini's Resume

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ashwinirao134
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26 views1 page

Ashwini's Resume

Uploaded by

ashwinirao134
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Ashwini Raghuram

Senior Software Engineer


With 4+ years of experience in Application Support and Development, managing application services and
support Operations all over the globe. Eagerly seeking a challenging role in application development ,
leveraging strengths in Oracle SQL, PLSQL, DataStage, Autosys, Control M.

ashwinirao134@gmail.com 9731296131 Mumbai, India

WORK EXPERIENCE SKILLS


Senior Software Engineer SQL PLSQL AUTOSYS DATALAKE
HCL Technologies Limited
07/2021 - Present, Bengaluru,India DATASTAGE CONTROL M AZURE DATA FACTORY
Achievements/Tasks
Strong expertise in SQL and PL/SQL DATABRICKS STORED PROCEDURES CURSORS
Successfully managed and resolved critical incidents within
Service now SLAs and KPIs, ensuring smooth service delivery TRIGGERS DML DDL JOINS DB2
Analyzing error logs in DataStage, Scripts in Oracle and
performed issue resolution. SUBQUERIES SERVICENOW JAVA UNIX
Worked closely with development teams, system
administrators, and business users to address application-
related challenges and streamline support processes.
Created and maintained comprehensive documentation for LANGUAGES
troubleshooting common issues, empowering team
members and reducing resolution times. English Kannada
Prioritized user satisfaction by addressing user-reported Full Professional Proficiency Native or Bilingual Proficiency
issues promptly and effectively. Contributed to the
professional development of team members through Tamil Hindi
Full Professional Proficiency Full Professional Proficiency
training sessions and knowledge transfer in Oracle PLSQL
Onsite Experience: August 2023 – November 2023 . Worked Telugu
on-site in Sydney for 3 months, contributing to a global Limited Working Proficiency
team.

Senior Technical Process Executive


INFOSYS BPM LTD. INTERESTS
03/2020 - 07/2021, Bengaluru,India
Singing Cooking Reading Books
Achievements/Tasks
Provided 1st line technical support; answering support
queries via ticketing tool, phone, and email.
Maintain a high degree of users service for all support
queries and adhere to all service level agreement.
Following the evolution of all aspects: documentation and
the proper processing of the ticketing operation.
Monitored the alerts generated by the servers and ensure
proactive measures are taken to prevent any major hardware
failure.

EDUCATION
BACHELOR OF ENGINEERING(CSE)
C Byre Gowda Institute of Technology
08/2015 - 06/2019, Kolar, India

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