Suporte para PowerEdge R210 Documentação Dell Brasil

Dell™ PowerEdge™ R210 Systems Hardware Owner's Manual
About Your System

Using the System Setup Program and UEFI Boot Manager
Installing System Components
Troubleshooting Your System
Running the System Diagnostics
Jumpers and Connectors
Getting Help
Glossary
Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.

© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
August 2009 Rev. A00

Back to Contents Page
About Your System

Accessing System Features During Startup System Messages

Front-Panel Features and Indicators Warning Messages
Back-Panel Features and Indicators Diagnostics
Messages
Guidelines for Connecting External Devices
Alert Messages
NIC Indicator Codes
Other Information
Diagnostic Lights
You May Need
Accessing System Features During Startup

The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See Using the System Setup Program and UEFI Boot Manager.
<F10> Enters System Services, which opens the Unified Server Configurator (USC). The USC allows you to access utilities such as embedded system
diagnostics. For more information, see the Unified Server Configurator documentation.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager, depending on the system's boot configuration. See Using the System Setup Program
and UEFI Boot Manager.
<F12> Starts PXE boot.

<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC Configuration Utility, which allows access to the System Event Log (SEL) and
configuration of remote access to the system. For more information, see the BMC or iDRAC user documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your SAS adapter documentation.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the documentation for your SAS RAID card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.
Front-Panel Features and Indicators

Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or Icon Description

Connector
1 Power-on indicator/ The power-on indicator lights when the system power is on.
power button
The power button controls the DC power supply output to the system. When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to
display an image, depending on the amount of memory installed in the system.
NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to
perform a graceful shutdown before power to the system is turned off.
2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
3 Video connector Connects a monitor to the system.
4 Hard drive activity Lights up when the hard drive is in use.
indicator
5 Diagnostic indicator The four diagnostic indicator lights display error codes during system startup. See Diagnostic Lights.
lights (4)
6 System status Lights blue during normal system operation.

indicator
Lights amber when the system needs attention due to a problem.
7 System identification The system identification buttons on the front and back panels can be used to locate a particular system within a
button rack. When one of the buttons is pushed, the system status indicators on the front and back panels light blue until
one of the buttons is pushed again.
8 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant.
9 System identification A slide-out panel for system information including the Express Service Tag, embedded NIC MAC address, and iDRAC6
panel Enterprise card MAC address. Space is provided for an additional label.
10 Optical drive One optional slim-line SATA DVD-ROM drive or DVD+/-RW drive, or combination CD-RW/DVD drive (when available).
(optional)
NOTE: DVD devices are data only.
Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-2. Back-Panel Features and Indicators
Item Indicator, Button, Icon Description

or Connector
1 iDRAC6 Enterprise Dedicated management port for the optional iDRAC6 Enterprise card.
port (optional)
2 VFlash media slot Connects an external SD memory card for the optional iDRAC6 Enterprise card.
(optional)
3 PCIe expansion card Connects a PCI Express expansion card.

slot
4 Serial connector Connects a serial device to the system.
5 Video connector Connects a VGA display to the system.
6 eSATA Connects additional storage devices.
7 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant.
8 Ethernet connectors Embedded 10/100/1000 NIC connectors.

(2)
9 System status Lights blue during normal system operation.

indicator
Lights amber when the system needs attention due to a problem.
10 System identification The system identification buttons on the front and back panels can be used to locate a particular system within a
button rack. When one of the buttons is pushed, the system status indicators on the front and back panels light blue until
one of the buttons is pushed again.
11 System identification Connects the optional system status indicator assembly through the optional cable management arm.
connector
12 Power supply 250 W power supply.
13 Retention clip Secures the power cable.
Guidelines for Connecting External Devices
l Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
l Ensure that the appropriate driver for the attached device has been installed on the system.
l If necessary to enable ports on your system, use the System Setup program. See Entering the System Setup Program.
NIC Indicator Codes

Figure 1-3. NIC Indicator Codes
1 link indicator 2 activity indicator
Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps.
Activity indicator is green blinking Network data is being sent or received.
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.
Table 1-1. Diagnostic Indicator Code
Code Causes Corrective Action
The system is in a normal off condition or a Plug the system into a working electrical outlet and press the power button.
possible pre-BIOS failure has occurred.
The diagnostic lights are not lit after the

system successfully boots to the operating
system.
The system is in a normal operating condition Information only.
after POST.
BIOS checksum failure detected; system is in See Getting Help.
recovery mode.
Possible processor failure. See Troubleshooting the Processor.
Memory failure. See Troubleshooting System Memory.
Possible expansion card failure. See Troubleshooting an Expansion Card.
Possible video failure. See Getting Help.
Hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See Hard Drives for
information on the drives installed in your system.
Possible USB failure. See Troubleshooting a USB Device.

No memory modules detected. See Troubleshooting System Memory.
System board failure. See Getting Help.
Memory configuration error. See Troubleshooting System Memory.
Possible system board resource and/or See Getting Help.

system board hardware failure.
Possible system resource configuration error. See Getting Help.
Other failure. Ensure that the optical drive and hard drives are properly connected. See Troubleshooting
Your System for the appropriate drive installed in your system. If the problem persists, see
Getting Help.
System Messages
System messages appear on the screen to notify you of a possible problem with the system.
NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears
or the operating system's documentation for an explanation of the message and recommended action.
Message Causes Corrective Actions
Alert! iDRAC6 not responding. Rebooting. The optional iDRAC6 is not responding to Wait for the system to reboot.
BIOS communication either because it is not
functioning properly or has not completed
initialization. The system will reboot.
Alert! iDRAC6 not responding. Power The optional iDRAC6 is hung. Remove AC power to the system for 10 seconds and restart
required may exceed PSU wattage. the system.
The optional iDRAC6 was remotely reset
Alert! Continuing system boot accepts the while system was booting.
risk that system may power down without
warning. After AC recovery, the iDRAC6 takes longer
than normal to boot.
Alert! Continuing system boot accepts the The system configuration of processor, If any system components were just upgraded, return the
risk that system may power down without memory modules, and expansion card may system to the previous configuration. If the system boots
warning. not be supported by the power supply. without this warning, then the replaced component(s) are not
supported with this power supply. See Power Supply.
Alert! System fatal error during previous An error caused the system to reboot. Check other system messages for additional information for
boot. possible causes.
BIOS MANUFACTURING MODE detected. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
MANUFACTURING MODE will be cleared before
the next boot. System reboot required for
normal operation.
BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see Getting Help.
Caution! NVRAM_CLR jumper is installed on NVRAM_CLR jumper is installed in the clear Move the NVRAM_CLR jumper to the default position (pins 3
system board. Please run SETUP. setting. CMOS has been cleared. and 5). See Figure 6-1 for jumper location. Restart the system
and re-enter the BIOS settings. See Using the System Setup
Program and UEFI Boot Manager.
CPU set to minimum frequency. The processor speed may be intentionally set If not an intentional setting, check any other system
lower for power conservation. messages for possible causes.
Current boot mode is set to UEFI. Please The system failed to boot because UEFI boot Ensure that the boot mode is set correctly and that the proper
ensure compatible bootable media is mode is enabled in BIOS and the boot bootable media is available. See Using the System Setup
available. Use the system setup program operating system is non-UEFI. Program and UEFI Boot Manager.
to change the boot mode as needed.
Decreasing available memory. Faulty or improperly installed memory Reseat the memory modules. See Troubleshooting System
modules. Memory.
Embedded NICx and NICy: The operating system NIC interface is set in Check the system management software or the System Setup
OS NIC=<ENABLED |DISABLED>, Management BIOS. The Management Shared NIC interface program for NIC settings. If a problem is indicated, see
Shared NIC=<ENABLED |DISABLED> is set in management tools. Troubleshooting a NIC.
Error 8602 - Auxiliary Device Failure. Mouse or keyboard cable is loose or Reseat the mouse or keyboard cable.
Verify that mouse and keyboard are improperly connected.
securely attached to correct connectors.
Defective mouse or keyboard. Ensure that the mouse or keyboard is operational. See
Troubleshooting a USB Device.
Gate A20 failure. Faulty keyboard controller; faulty system See Getting Help.
board.
General failure. The operating system is unable to carry out This message is usually followed by specific information. Note
the command. the information, and take the appropriate action to resolve
the problem.
Invalid configuration information - An invalid system configuration caused a Run the System Setup program and review the current
please run SETUP program. system halt. settings. See Using the System Setup Program and UEFI Boot
Manager.
Keyboard controller failure. Faulty keyboard controller; faulty system See Getting Help.
board.
Keyboard data line failure. Keyboard cable connector is improperly Reseat the keyboard cable. If the problem persists, see
connected or the keyboard is defective. Troubleshooting a USB Device.
Keyboard stuck key failure.
Keyboard fuse has failed. Overcurrent detected at the keyboard See Getting Help.
connector.
Local keyboard may not work because all The USB ports are disabled in the system Power down and restart the system from the power button,
user accessible USB ports are disabled. BIOS. and then enter the System Setup program to enable the USB
If operating locally, power cycle the port(s). See Entering the System Setup Program.
system and enter system setup program to
change settings.
Manufacturing mode detected. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
Maximum rank count exceeded. The Invalid memory configuration. The system will Ensure that the memory modules are installed in a valid
following DIMM has been disabled: x run but with the specified memory module configuration. See General Memory Module Installation
disabled. Guidelines.
Memory address line failure at address, Faulty or improperly installed memory See Troubleshooting System Memory.
read value expecting value. modules.
Memory double word logic failure at Faulty or improperly installed memory See Troubleshooting System Memory.
address, read value expecting value. modules.
Memory Initialization Warning: Memory Invalid memory configuration. The system will Ensure that the memory modules are installed in a valid
size may be reduced. run but with less memory than is physically configuration. See General Memory Module Installation
available. Guidelines.
Memory odd/even logic failure at address, Faulty or improperly installed memory See Troubleshooting System Memory.
Memory write/read failure at address, Faulty or improperly installed memory See Troubleshooting System Memory.
Memory set to minimum frequency. The memory frequency may be intentionally If not an intentional setting, check any other system
set lower for power conservation. messages for possible causes.
The current memory configuration may Ensure that your memory configuration supports the higher
support only the minimum frequency. frequency. See General Memory Module Installation
Guidelines.
Memory tests terminated by keystroke. POST memory test was terminated by Information only.
pressing the spacebar.
MEMTEST lane failure detected on x. Invalid memory configuration. A mismatched Ensure that the memory modules are installed in a valid
memory module is installed. configuration. See General Memory Module Installation
Guidelines.
No boot device available. Faulty or missing optical drive subsystem, Use a bootable USB key, CD, or hard drive. If the problem
hard drive, or hard-drive subsystem, or no persists, see Troubleshooting a USB Device, Troubleshooting
bootable USB key installed. an Optical Drive, and Troubleshooting a Hard Drive. See Using
the System Setup Program and UEFI Boot Manager for
information on setting the order of boot devices.
No boot sector on hard drive. Incorrect configuration settings in System Check the hard-drive configuration settings in the System
Setup program, or no operating system on Setup program. See Using the System Setup Program and
hard drive. UEFI Boot Manager. If necessary, install the operating system
on your hard drive. See your operating system
documentation.
No timer tick interrupt. Faulty system board. See Getting Help.
PCI BIOS failed to install. PCIe device BIOS (Option ROM) checksum Reseat the expansion card. Ensure that all appropriate cables
failure detected during shadowing. are securely connected to the expansion card. If the problem
persists, see Troubleshooting an Expansion Card.
Cables to expansion card loose; faulty or
improperly installed expansion card.
PCIe Training Error: Expected Link Width Faulty or improperly installed PCIe card in the Reseat the PCIe card in the specified slot number. See
is x, Actual Link Width is y. specified slot. Troubleshooting an Expansion Card. If the problem persists,
see Getting Help.
Plug & Play Configuration Error. Error encountered in initializing PCIe device; Install the NVRAM_CLR jumper in the clear position (pins 1 and
faulty system board. 3) and reboot the system. See Figure 6-1 for jumper location.
If the problem persists, see Troubleshooting an Expansion
Card.
Quad rank DIMM detected after single rank Invalid memory configuration. Ensure that the memory modules are installed in a valid
or dual rank DIMM in socket. configuration. See General Memory Module Installation
Guidelines.
Read fault. The operating system cannot read from the Replace the optical medium, USB medium or device. Ensure
USB medium or device, hard drive, or optical that the USB or SATA cables are properly connected. See
Requested sector not found. drive or the system could not find a particular Troubleshooting a USB Device, Troubleshooting an Optical
sector on the disk, or the requested sector is Drive, or Troubleshooting a Hard Drive for the appropriate
defective. drive(s) installed in your system.
SATA Portx device not found. There is no device connected to the specified Information only.
SATA port.
SATA port x device auto-sensing error. The drive connected to the specified SATA Replace the faulty drive.
port is faulty.
SATA port x device configuration error.
SATA port x device error.
Sector not found. Faulty hard drive or USB medium or device. Replace the USB medium or device. Ensure that the USB is
properly connected. See Troubleshooting a USB Device or
Troubleshooting a Hard Drive for the appropriate drive(s)
Seek error.
installed in your system.
Seek operation failed.
Shutdown failure. General system error. See Getting Help.
The amount of system memory has changed. Memory has been added or removed or a If memory has been added or removed, this message is
memory module may be faulty. informative and can be ignored. If memory has not been
added or removed, check the SEL to determine if single-bit or
multi-bit errors were detected and replace the faulty memory
module. See Troubleshooting System Memory.
The following DIMMs should match in Invalid memory configuration. The specified Ensure that the memory modules are installed in a valid
geometry: x,x,... memory modules do not match in size, configuration. See General Memory Module Installation
number of ranks, or number of data lanes. Guidelines.
The following DIMMs should match in rank
count: x,x,...
The following DIMMs should match in size:

x,x,...
The following DIMMs should match in size

and geometry: x,x,...
The following DIMMs should match in size

and rank count: x,x,...
Thermal sensor not detected A memory module without a thermal sensor Replace the memory module. System Memory.
on x. is installed in the specified memory slot.
Time-of-day clock stopped. Faulty battery or faulty chip. See Troubleshooting the System Battery.
Time-of-day not set - please run SETUP Incorrect Time or Date settings; faulty system Check the Time and Date settings. See Using the System
program. battery. Setup Program and UEFI Boot Manager. If the problem
persists, replace the system battery. See System Battery.
Timer chip counter 2 failed. Faulty system board. See Getting Help.
TPM configuration operation honored. A Trusted Platform Module (TPM) Information only.
System will now reset. configuration command has been entered.
The system will reboot and execute the
command.
TPM configuration operation is pending. This message displays during system restart Enter I or M to proceed.
Press (I) to Ignore OR (M) to Modify to after a TPM configuration command has been
allow this change and reset the system. entered. User interaction is required to
proceed.
WARNING: Modifying could prevent
security.
TPM failure. A TPM function has failed. See Getting Help.
Unable to launch System Services image. System halted after F10 keystroke because Restart the system and update the USC repository to the
System halted! System Services image is either corrupted in latest software to restore full functionality. See the USC user
the system firmware or has been lost due to documentation for more information.
system board replacement.
The iDRAC6 Enterprise card flash memory Restore the flash memory using the latest version on
may be corrupted. support.dell.com. See the iDRAC6 user's guide for instructions
on performing a field replacement of the flash memory.
Unexpected interrupt in protected mode. Improperly seated memory modules or faulty Reseat the memory modules. See Troubleshooting System
keyboard/mouse controller chip. Memory. If the problem persists, see Getting Help.
Unsupported CPU combination. Processor is not supported by the system. Install a supported processor. See Processor.
Unsupported CPU stepping detected.
Unsupported DIMM detected. The following Invalid memory configuration. The system will Ensure that the memory modules are installed in a valid
DIMM has been disabled: x run but with the specified memory module configuration. See General Memory Module Installation
disabled. Guidelines.
Unsupported memory configuration. DIMM Invalid memory configuration. Memory Ensure that the memory modules are installed in a valid
mismatch across slots detected: x,x,... modules are mismatched in the specified configuration. See General Memory Module Installation
slots. Guidelines.
Warning: A fatal error has caused system A fatal system error occurred and caused the Check the SEL for information that was logged during the
reset! Please check the system event log! system to reboot. error. See the applicable troubleshooting section in
Troubleshooting Your System for any faulty components
specified in the SEL.
Warning: Control Panel is not installed. The control panel is not installed or has a Install the control panel, or check the cable connections
faulty cable connection. between the display module, the control panel board, and the
system board. See Control Panel Assembly.
Warning! No micro code update loaded for Micro code update failed. Update the BIOS firmware. See Getting Help.
processor n.
Warning! Performance degraded. CPU and The system configuration of processor, If any system components were just upgraded, return the
memory set to minimum frequencies to meet memory modules, and expansion card may system to the previous configuration. If the system boots
PSU wattage. System will reboot. not be supported by the power supplies. without this warning, then the replaced component(s) are not
supported with this power supply. See Power Supply.
Warning! Unsupported memory configuration Invalid memory configuration. The system will Ensure that the memory modules are installed in a valid
detected. The memory configuration is not run but with reduced functionality. configuration. See General Memory Module Installation
optimal. The recommended memory Guidelines. If the problem persists, see Troubleshooting
configuration is: <message> System Memory.
Write fault Faulty USB device or medium, optical drive Replace the USB medium or device. Ensure that the USB or
assembly, hard drive, or hard-drive SATA cables are properly connected. See Troubleshooting a
subsystem. USB Device, Troubleshooting an Optical Drive, and
Write fault on selected drive.
Troubleshooting a Hard Drive.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard
drive, a message will warn you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that
accompanied the operating system or application.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Running the System Diagnostics for more information about
system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for
drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Other Information You May Need

WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document
or as a separate document.
l The rack documentation included with your rack solution describes how to install your system into a rack.
l The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
l Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to
the operating system, system management software, system updates, and system components that you purchased with your system.
NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other
documents.

Running the System Diagnostics

Using Online Diagnostics

Embedded System Diagnostics Features
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
System Diagnostics Testing Options
Using the Custom Test Options
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can
use diagnostics test results to help you solve the problem.
Using Online Diagnostics

To assess a system problem, first use the online diagnostics. Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic
tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more. If you are unable
to identify the problem using the online diagnostics, then use the embedded system diagnostics.
The files required to run the online diagnostics for systems running supported Microsoft® Windows® and Linux operating systems are available at
support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide.
Embedded System Diagnostics Features

The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you
to:
l Run tests individually or collectively
l Control the sequence of tests
l Repeat tests
l Display, print, or save test results
l Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached
l View help messages that briefly describe each test and its parameters
l View status messages that inform you if tests are completed successfully
l View error messages that inform you of problems encountered during testing
When to Use the Embedded System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's
input/output devices are functioning, you can use the embedded system diagnostics to help identify the problem.
Running the Embedded System Diagnostics

The embedded system diagnostics program is run from the Unified Server Configurator (USC) screen.
CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or
error messages.
1. As the system boots, press <F10>.
2. Click Diagnostics in the left pane and click Launch Diagnostics in the right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or to exit.
System Diagnostics Testing Options

Click the testing option in the Main Menu window.
Testing Option Function

Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction.
Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
Custom Test Tests a particular device.

Information Displays test results.
Using the Custom Test Options

When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for
testing, and view the test results.
Selecting Devices for Testing

The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
NOTE: After you select all the devices and components that you want to test, highlight All Devices and then click Run Tests.
Selecting Diagnostics Options

From the Diagnostics Options area, select the test(s) you want to run on a device.
l Non-Interactive Tests Only — Runs only tests that require no user intervention.
l Quick Tests Only — Runs only the quick tests on the device.
l Show Ending Timestamp — Time stamps the test log.
l Test Iterations — Selects the number of times the test is run.
l Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a
hard drive.
Viewing Information and Results

The following tabs in the Customize window provide information about the test and the test results:
l Results — Displays the test that ran and the result.
l Errors — Displays any errors that occurred during the test.
l Help — Displays information about the currently selected device, component, or test.
l Configuration — Displays basic configuration information about the currently selected device.
l Parameters — Displays parameters that you can set for the test.

Getting Help
Contacting Dell
For customers in the United States, call 800-W W W-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product
catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.

Glossary
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management.
ambient temperature — The temperature of the area or room where the system is located.
ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
asset tag — An individual code assigned to a system, usually by an administrator, for security or tracking purposes.
backup — A copy of a program or data file. As a precaution, back up your system's hard drive(s) on a regular basis.
blade — A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans.
BMC — Baseboard management controller.
bootable media — A CD, diskette, or USB memory key that is used to start your system if the system will not boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with
controllers for the peripheral devices connected to the system. Your system also contains an address bus and a data bus for communications between the
processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or instructions for quick data retrieval.
cm — Centimeter(s).
COMn — The device names for the serial ports on your system.
control panel — The part of the system that contains indicators and controls, such as the power button and power indicator.
controller — A chip or expansion card that controls the transfer of data between the processor and memory or between the processor and a peripheral
device.
coprocessor — A chip that relieves the system's processor of specific processing tasks. A math coprocessor, for example, handles numeric processing.
CPU — Central processing unit. See processor.
DC — Direct current.
DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a
clock cycle.
device driver — A program that allows the operating system or some other program to interface correctly with a peripheral.
DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
diagnostics — A comprehensive set of tests for your system.
DIMM — Dual in-line memory module. See also memory module.
DNS — Domain Name System. A method of translating Internet domain names, such as www.example.com, into IP addresses, such as 208.77.188.166.
DRAM — Dynamic random-access memory. A system's RAM is usually made up entirely of DRAM chips.
driver — See device driver.
DVD — Digital versatile disc or digital video disc.
ECC — Error checking and correction.
EMI — Electromagnetic interference.
ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-band," server management on your network server using a remote access
controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds
some specialized function to the system by providing an interface between the expansion bus and a peripheral.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems
can optionally use a FAT file system structure.
Fibre Channel — A high-speed network interface used primarily with networked storage devices.
flash memory — A type of electronic chip that can be programmed and reprogrammed using a software utility.
FSB — Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM).
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000
bytes.
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels by z colors.
host adapter — A controller that implements communication between the system's bus and the peripheral device, typically a storage device.
hot-swap — The ability to insert or install a device, typically a hard drive or an internal cooling fan, into the host system while the system is powered on and
running.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity.
IDE — Integrated drive electronics. A standard interface between the system board and storage devices.
iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol.
IP — Internet Protocol.
IPv6 — Internet Protocol version 6.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral
connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously.
iSCSI — Internet SCSI (see SCSI). A protocol that enables SCSI device communication across a network or the Internet.
jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects
the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and
mouse are used.
LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically
to the LAN.
LED — Light-emitting diode. An electronic device that lights up when a current is passed through it.
LGA — Land grid array.
local bus — On a system with local-bus expansion capability, certain peripheral devices (such as the video adapter circuitry) can be designed to run much
faster than they would with a traditional expansion bus. See also bus.
LOM — LAN on motherboard.
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Your system's unique hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
memory address — A specific location, usually expressed as a hexadecimal number, in the system's RAM.
memory module — A small circuit board containing DRAM chips that connects to the system board.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM
and RAM) and add-in memory modules (DIMMs).
memory key — A portable flash memory storage device integrated with a USB connector.
MHz — Megahertz.
mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the
data. Mirroring functionality is provided by software. See also striping and RAID.
mm — Millimeter(s).
ms — Millisecond(s).
NAS — Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating
systems, integrated hardware, and software that are optimized to serve specific storage needs.
NIC — Network interface controller. A device that is installed or integrated in a system to allow connection to a network.
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about hardware errors.
ns — Nanosecond(s).
NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date,
time, and system configuration information.
parity — Redundant information that is associated with a block of data.
parity stripe — In RAID arrays, a striped hard drive containing parity data.
partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical
drives. You must format each logical drive with the format command.
PCI — Peripheral Component Interconnect. A standard for local-bus implementation.
PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack.
peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system.
pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as
the number of pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and
hard drives.
processor — The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions. Software
written for one processor must usually be revised to run on another processor. CPU is a synonym for processor.
PXE — Preboot eXecution Environment. A way of booting a system via a LAN (without a hard drive or bootable diskette).
RAC — Remote access controller.
RAID — Redundant array of independent disks. A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID
5, RAID 10, and RAID 50. See also mirroring and striping.
RAM — Random-access memory. The system's primary temporary storage area for program instructions and data. Any information stored in RAM is lost when
you turn off your system.
R-DIMM — A registered DDR3 memory module.
readme file — A text file, usually shipped with software or hardware, that contains information supplementing or updating the product's documentation.
read-only file — A read-only file is one that you are prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off
your system. Examples of code in ROM include the program that initiates your system's boot routine and the POST.
ROMB — RAID on motherboard.
SAN — Storage Area Network. A network architecture that enables remote network-attached storage devices to appear to a server to be locally attached.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices.
SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports.
SD card — Secure digital flash memory card.
SDRAM — Synchronous dynamic random-access memory.
sec — Second(s).
serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system.
service tag — A bar code label on the system used to identify it when you call Dell for technical support.
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to report errors and failures to the system BIOS and then display an error
message on the screen.
SMP — Symmetric multiprocessing. Used to describe a system that has two or more processors connected via a high-bandwidth link and managed by an
operating system, where each processor has equal access to I/O devices.
SNMP — Simple Network Management Protocol. A standard interface that allows a network manager to remotely monitor and manage workstations.
striping — Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a
"stripe" is the same on each disk used. A virtual disk may use several stripes on the same set of disks in an array. See also guarding, mirroring, and RAID.
SVGA — Super video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous
standards.
system board — As the main circuit board, the system board usually contains most of your system's integral components, such as the processor(s), RAM,
controllers for peripherals, and various ROM chips.
system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for
operation.
system memory — See RAM.
System Setup program — A BIOS-based program that allows you to configure your system's hardware and customize the system's operation by setting
features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
TCP/IP — Transmission Control Protocol/Internet Protocol.
termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable.
When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on
the devices or by changing settings in the configuration software for the devices.
TOE — TCP/IP offload engine.
U-DIMM — An unregistered (unbuffered) DDR3 memory module.
uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice and keyboards. USB devices
can be connected and disconnected while the system is running.
USB memory key — See memory key.
utility — A program used to manage system resources—memory, disk drives, or printers, for example.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous
standards.
video adapter — The logical circuitry that provides (in combination with the monitor) your system's video capabilities. A video adapter may be integrated into
the system board or may be an expansion card that plugs into an expansion slot.
video memory — Most VGA and SVGA video adapters include memory chips in addition to your system's RAM. The amount of video memory installed primarily
influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities).
video resolution — Video resolution (800 x 600, for example) is expressed as the number of pixels across by the number of pixels up and down. To display a
program at a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution.
virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the
user as multiple virtual systems able to host multiple operating systems.
W — Watt(s).
WH — Watt-hour(s).
XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web,
intranets, and elsewhere.
ZIF — Zero insertion force.

Installing System Components

Recommended Tools System Memory

Inside the System Cooling Fans
Front Bezel (Optional) iDRAC6 Express Card (Optional)
Opening and Closing the System iDRAC6 Enterprise Card (Optional)
Optical Drive (Optional) VFlash Media (Optional)
Hard Drives Processor
Expansion Card Power Supply
Expansion-Card Riser System Battery
Internal USB Memory Key Control Panel Assembly
Cooling Shroud System Board
Recommended Tools
l Key to the system keylock
l #1 and #2 Phillips screwdrivers
l Wrist grounding strap
Inside the System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-1. Inside the System
1 control panel board 2 hard drive

3 power supply 4 cooling shroud
5 heat sink/processor 6 expansion-card riser
7 expansion card 8 chassis intrusion switch
9 system cooling fans (3) 10 optical drive
Front Bezel (Optional)
Removing the Front Bezel

1. Using the system key, unlock the front bezel (if locked).
2. Lift up the release latch next to the keylock.
3. Rotate the left end of the bezel away from the front panel.
4. Unhook the right end of the bezel and pull the bezel away from the system.
Figure 3-2. Removing and Installing the Front Bezel
1 release latch 2 keylock

3 hinge tab 4 bezel
Installing the Front Bezel
1. Hook the right end of the bezel onto the chassis.
2. Fit the free end of the bezel onto the system.
3. Secure the bezel with the keylock. See Figure 3-2.
Opening and Closing the System

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Opening the System
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
2. Rotate the latch release lock counter clockwise to the unlocked position. See Figure 3-3.
3. Grasp the cover on both sides while pressing your thumbs on the latch release lock and the indent, carefully slide the cover toward the back of the
system, and lift it away from the system. See Figure 3-3.
Figure 3-3. Opening and Closing the System Cover

1 latch release lock 2 indent
Closing the System
1. Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two hooks on the back edge of the cover fit over the
corresponding slots on the back edge of the chassis. See Figure 3-3.
2. Slide the cover toward the front of the chassis till it snaps in position.
3. Rotate the latch release lock in a clockwise direction to secure the cover.
Optical Drive (Optional)

An optional slimline DVD or DVD+/-RW optical drive slides into the front panel and connects to the SATA controller on the system board.
NOTE: DVD devices are data only.
Removing an Optical Drive
1. If installed, remove the front bezel. See Removing the Front Bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
3. Open the system. See Opening the System.
4. Pull the blue pull tab on the data cable to disconnect it from the back of the drive and the system board.
5. Disconnect the power cable from the back of the drive.
Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the system board and drive. You
must route these cables properly when you replace them to prevent them from being pinched or crimped.
6. Press down the release latch. Lift and angle the drive to release it from the notch on the metal standoffs.
7. Lift the drive out of the chassis. See Figure 3-4.
8. Close the system. See Closing the System.
9. If applicable, replace the front bezel. See Installing the Front Bezel.
Figure 3-4. Removing the Optical Drive
1 data cable 2 power cable

3 optical drive 4 metal standoff with notches (2)
5 release latch
Installing an Optical Drive
4. Press down the release latch and place the optical drive in position.
5. Align the two notches on the metal standoffs with the holes on the drive. See Figure 3-4.
6. Slide the drive into the notches and seat it firmly.
7. Push the release latch back to position.
8. Connect the power cable.
9. Connect the data cable to the back of the drive and to the connector on the system board.
You must route these cables properly underneath the tab on the system chassis to prevent them from being pinched or crimped.
10. Connect the data cable to the SATA_C connector on the system board. See Figure 6-1.
13. Reconnect the system and peripherals to their electrical outlets.
Hard Drives
Your system supports up to two 3.5-inch (SAS or SATA) or 2.5-inch (SAS, SATA, or SSD) hard drives. The hard drives are installed internally in the system (see
Figure 3-1) and connected to the system board.
Removing a Hard Drive
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.
3. Disconnect the data and power cable from the hard drive.
4. If present, remove the optical drive mounted above the hard drive 1 (HDD1) bracket. See Removing an Optical Drive.
5. While pulling the release pin up, grip the hard-drive bracket and slide it away from the chassis wall. See Figure 3-5.
6. Lift the hard-drive bracket away from the system.
Figure 3-5. Removing and Installing a Hard Drive
1 drive bracket 2 release pin

3 hard drive 4 data cable
5 power cable 6 chassis tabs (4)
NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Removing a Hard Drive From a Hard-Drive Bracket) and
replace the empty bracket back into the drive bay.
Installing a Hard Drive
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.
3. If present, remove the optical drive mounted above the hard drive 1 (HDD1) bracket. See Removing an Optical Drive.
4. Install the hard drive into the bracket. See Installing a Hard Drive Into a Hard-Drive Bracket.
5. Align the four slots under the hard drive bracket with the four tabs on the chassis and slide the hard drive bracket toward the chassis wall till it snaps
into place. See Figure 3-6.
If you replaced HDD1, reinstall the optional optical drive above the HDD1 bracket. See Installing an Optical Drive.
6. Connect the power and data cables to the hard drive:
l If connecting to the integrated SATA controller (SATA hard drives only), connect the SATA data cable to the SATA connector on the system board.
See Figure 6-1.
l If connecting to a SAS RAID controller card (SAS or SATA hard drives), connect the data cable to the connector on the card edge. For information
on installing a SAS controller card, see Installing an Expansion Card.
8. Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
9. Enter the System Setup program and ensure that the hard drive's controller is enabled. See Entering the System Setup Program.
10. Exit the System Setup program and reboot the system.
See the documentation that came with the hard drive for instructions on installing any software required for drive operation.
Removing a Hard Drive From a Hard-Drive Bracket
NOTE: A 2.5-inch hard drive is encased in a 2.5-inch hard-drive bracket which is further encased in a 3.5-inch hard-drive bracket.
1. Remove the four screws from the slide rails on the hard-drive bracket.
If you are removing a 2.5-inch hard drive, separate the 2.5-inch hard-drive bracket from the 3.5-inch hard-drive bracket.
2. Separate the hard drive from the bracket. See Figure 3-6.
Figure 3-6. Removing a Hard Drive From a Hard-Drive Bracket
1 hard-drive bracket 2 hard drive

3 screws (4)*
*Screws are supplied along with the hard drives ordered from Dell.
Installing a Hard Drive Into a Hard-Drive Bracket
NOTE: A 2.5-inch hard drive is encased in a 2.5-inch hard-drive bracket which is further encased in a 3.5-inch hard-drive bracket.
1. Insert the hard drive into the hard-drive bracket. See Figure 3-6.
If you are installing a 2.5-inch hard drive, position the 2.5-inch hard-drive bracket into the 3.5-inch hard drive bracket.
2. Align the holes on the hard drive with the back set of holes on the hard-drive bracket.
3. Attach the four screws to secure the hard drive to the hard-drive bracket.
Expansion Card
Expansion Card Installation Guidelines

Your system supports one PCIe Generation 2 expansion card installed on an expansion-card riser.
l The expansion-card slot supports full-height and half-length cards.
l The expansion-card slot is not hot-swappable.
Installing an Expansion Card
1. Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
4. Open the expansion-card latch and remove the filler bracket. See Figure 3-7.
5. Holding the expansion card by its edges, position the card so that the card- edge connector aligns with the expansion-card connector on the expansion-
card riser.
6. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
7. Close the expansion-card latch. See Figure 3-7.
Figure 3-7. Installing or Removing an Expansion Card
1 expansion-card latch 2 expansion card

3 expansion-card riser
8. Connect any cables to the expansion card.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals
Removing an Expansion Card
3. Disconnect all cables from the card.
4. Open the expansion-card latch. See Figure 3-7.
5. Grasp the expansion card by its edges and carefully remove it from the connector on the expansion-card riser.
6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Expansion-Card Riser
The system's expansion-card riser supports an x16 link Generation 2 PCIe expansion card.
Removing an Expansion-Card Riser
3. If installed, remove the expansion card from the expansion slot. See Removing an Expansion Card.
4. To remove the expansion-card riser, press the release tab and lift the expansion-card riser from the chassis. See Figure 3-8.
Figure 3-8. Installing or Removing an Expansion-Card Riser

1 release tab 2 expansion-card riser
3 expansion-card slot 4 riser guide posts (2)
5 expansion-card riser connector
Installing an Expansion-Card Riser
1. Align the expansion-card riser with the riser guide posts on the system board. See Figure 3-8.
2. Lower the expansion-card riser into place until the expansion-card riser connector is fully seated.
3. If applicable, reinstall the expansion card. See Installing an Expansion Card.
Internal USB Memory Key

The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option
must be enabled in the Integrated Devices screen of the System Setup program.
To boot from the USB memory key, you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in
the System Setup program. See Boot Settings Screen. For information on creating a bootable file on the USB memory key, see the user documentation that
accompanied the USB memory key.
NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long
x 8.6 mm (.33 in) high.
3. Locate the USB connector on the control panel board. See Figure 3-19.
4. Insert the USB memory key into the USB connector.
Figure 3-9. Removing or Installing a USB Memory Key

1 USB memory key connector 2 USB memory key
Cooling Shroud
The system board shroud covers the processor, heat sink, and memory modules, and provides air flow to these components. Airflow is facilitated by the
cooling fan modules, which are positioned directly behind the cooling shroud.
Removing the Cooling Shroud
WARNING: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have
had sufficient time to cool before you touch it.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the
system and loss of data.
2. Open the system. See Opening and Closing the System.
3. Hold the touch points and gently lift the shroud straight up and away from the system board. See Figure 3-10.
Figure 3-10. Installing and Removing the Cooling Shroud
1 touch points (2) 2 cooling shroud

3 guide slots (2) 4 guide screws (2)
Installing the Cooling Shroud
1. Position the cooling shroud by aligning the guide slots with the guide screws on the system board. See Figure 3-10.
2. Push the cooling shroud down until all edges are secured to the system board.
3. Close the system. See Opening and Closing the System.
System Memory
Your system supports single and dual-rank DDR3 unbuffered ECC DIMMs (UDIMMs). DIMMs can be 1066 or 1333 MHz.
The system contains four memory sockets. Each two-socket set is organized into two channels. The first socket of each channel is marked with white release
levers.
General Memory Module Installation Guidelines

To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output.
l Except for memory channels that are unused, all populated memory channels must have identical configurations.
l Memory modules of different sizes can be mixed in sockets 1 to 4 (for example, 2 GB and 4 GB), but all populated channels must have identical
configurations.
l Memory modules are installed in the numeric order of the sockets beginning with 1 to 4.
l One or two DIMMs per channel can support up to 1333 Mhz.
l If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s).
Mode-Specific Guidelines
Your system supports both single channel and dual channel modes. A minimal single-channel configuration of one 1 GB memory module per processor is also
supported in this mode.
Table 3-1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-
module configurations and their the physical and available memory totals. The table does not show mixed or quad-rank memory-module configurations, nor
does it address the memory speed considerations of any configuration.
Table 3-1. Sample UDIMM Memory Configuration
Memory Sockets
Memory Module Size
1 2 Physical Memory (GB)
3 4
1 GB X 1
X X 2
X X X X 4
2 GB X 2
X X 4
X X X X 8
4 GB X 4
X X 8
X X X X 16
Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory
modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove
memory-module blanks only if you intend to install memory in those sockets.
3. Remove the cooling shroud. See Removing the Cooling Shroud.
4. Locate the memory module sockets. See Figure 6-1.
5. Press the ejectors on the memory module socket down and out, as shown in Figure 3-11, to allow the memory module to be inserted into the socket.
6. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.
Figure 3-11. Installing and Removing a Memory Module
1 memory module 2 memory module socket ejectors (2)

3 alignment key
7. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
8. Press down on the memory module with your thumbs to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that
have memory modules installed.
9. Repeat step 5 through step 8 of this procedure to install the remaining memory modules. See Table 3-1.
10. Replace the cooling shroud. See Installing the Cooling Shroud.
12. Start up the system, press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
13. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to
ensure that the memory modules are firmly seated in their sockets.
14. Run the system memory test in the system diagnostics. See Running the Embedded System Diagnostics.
Removing Memory Modules
WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to
cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove
memory-module blanks only if you intend to install memory in those sockets.
4. Locate the memory module sockets. See Figure 6-1.
5. Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-11.
Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.
8. Reconnect the system and peripherals to their power sources, and turn them on.
Cooling Fans
Your system contains three single-motor fans and provides cooling for the processor, expansion card, and memory modules.
NOTE: Hot-swap removal or installation of the fans is not supported.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system's management software, allowing you to easily
identify and replace the proper fan by noting the fan numbers on the fan assembly.
Removing a Cooling Fan
WARNING: The cooling fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning
before removing it from the system.
WARNING: Do not attempt to operate the system without the cooling fan.
NOTE: The procedure for removing each individual fan module is the same.
3. If applicable, remove the cooling shroud. See Removing the Cooling Shroud.
4. Disconnect the fan's power cable from the system board. See Figure 3-12.
5. Grasp the fan and slide it away from the fan assembly. See Figure 3-12.
Figure 3-12. Removing and Installing a Fan

1 fan 2 power cable
Installing a Cooling Fan
1. Ensure that the fan is oriented correctly.
Orient the fan module so that the side with the power cable faces toward the back of the system.
2. Lower the fan into the fan assembly until the fan is fully seated. See Figure 3-12.
3. Connect the fan's power cable to the power connector on the system board.
4. If applicable, replace the cooling shroud. See Installing the Cooling Shroud.
iDRAC6 Express Card (Optional)
Installing an iDRAC6 Express Card
4. Insert the notch on the Integrated Dell Remote Access Controller 6 (iDRAC6) Express card into the clip on the system board.
5. Align the front edge of the card with the connector on the system board. See Figure 6-1 for the location of the connector.
6. Press the card down until it is fully seated. See Figure 3-13.
When the front of the card is fully seated, the plastic standoff tab snaps over the edge of the holder.
Figure 3-13. Installing or Removing an iDRAC6 Express Card

1 iDRAC6 Express card 2 plastic standoff tab
3 notch 4 clip
Removing an iDRAC6 Express Card
4. Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-14.
As the holder releases from the standoff, the connector under the card disengages from the system board connector.
5. Angle the card so that the notch on the card slips through the clip on the system board.
iDRAC6 Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
4. Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel.
5. Angle the card so that the RJ-45 connector fits through the back-panel opening. See Figure 3-14.
6. Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into
place. See Figure 3-14.
When the front of the card is fully seated, the plastic standoffs snap over the edge of the card.
Figure 3-14. Installing or Removing an iDRAC6 Enterprise Card
1 iDRAC6 Enterprise card 2 VFlash media slot

3 VFlash SD card 4 retention standoff posts (2)
5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector
Removing an iDRAC6 Enterprise Card
2. If present, disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel. See Figure 1-2.
5. Remove the VFlash media (if installed) from the iDRAC6 enterprise card. See Removing a VFlash Media Card.
6. Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card disengages from the system board connector.
7. Slide the card away from the back of the system until the RJ-45 connector is clear of the back panel, then lift the card out of the system.
9. Replace the plastic filler plug over the port at the system back panel. See Back-Panel Features and Indicators for the port location.

VFlash Media (Optional)

The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system.
Installing a VFlash Media Card
1. Locate the VFlash media slot at the back corner of the system.
2. With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3. Press inward on the card to lock it into the slot.
Removing a VFlash Media Card

To remove the VFlash media, push inward on the card to release it, and pull the card from the card slot.
Processor
Removing a Processor
1. Prior to upgrading your system, download the latest system BIOS version on support.dell.com.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and
processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain
proper thermal conditions.
5. Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-15.
6. Wait 30 seconds for the heat sink to loosen from the processor.
7. Loosen the other heat-sink retention screws.
8. Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up.
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
9. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.
10. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-16.
Figure 3-15. Installing and Removing the Heat Sink
1 heat-sink retention screws (4) 2 heat sink
11. Rotate the processor shield upward and out of the way. See Figure 3-16.
12. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the
system board.
Figure 3-16. Installing and Removing a Processor
1 processor 2 notch in processor
3 socket key 4 ZIF socket

5 processor shield 6 socket-release lever
Installing a Processor
1. If you are upgrading your processor, prior to upgrading your system, download and install the latest system BIOS version from support.dell.com. Follow
the instructions included in the file download to install the update on your system.
2. Unpack the processor if it has not been used previously.
If the processor has already been used, remove any thermal grease from the top of the processor using a lint-free cloth.
3. Align the processor with the socket keys on the ZIF socket. See Figure 3-16.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in
the socket.
4. With the release lever on the processor socket in the open position, align the processor with the socket keys and set the processor lightly in the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.
5. Close the processor shield.
6. Rotate the socket release lever down until it snaps into place.
7. Using a clean lint-free cloth, remove the thermal grease from the heat sink.
8. Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor.
CAUTION: Using excess thermal grease can cause grease to contact the processor shield, which can cause contamination of the processor socket.
9. Place the heat sink on the processor. See Figure 3-15.
10. Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-15.
14. Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See Entering the
System Setup Program.
15. Run the system diagnostics to verify that the new processor operates correctly.
See Running the Embedded System Diagnostics for information about running the diagnostics.
Power Supply
Your system supports a 250 W power supply module.
Removing the Power Supply
1. Turn off the system and all attached peripherals.
2. Disconnect the power cable from the power source.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal. For information about the
cable management arm, see the system's rack documentation.
4. Disconnect all the power cables from the power supply to the system board, hard drive(s), and optical drive. See Figure 3-17.
5. Remove the screw securing the power supply to the chassis and lift the power supply to remove it from the chassis. See Figure 3-17.
Figure 3-17. Removing and Installing the Power Supply

1 screw 2 power supply
3 power cable 24 pins 4 power cable 4 pins

5 optical drive cable 6 SATA power cables (2)
Installing the Power Supply
2. Place the power supply on the chassis and align the hole on the power supply with the hole on the chassis. See Figure 3-17.
3. Tighten the screw to secure the power supply to the chassis.
4. Connect all the power cables to the system board, hard drive(s), and optical drive.
System Battery
Replacing the System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. See your safety information for additional info.
Figure 3-18. Replacing the System Battery

1 system battery
3. Locate the battery socket. See Figure 6-1.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
4. To remove the battery, push the metal tab away from the battery until the battery pops out. See Figure 3-18.
5. To install the new system battery, hold the battery with the "+" facing up, and aligned to the metal tab on the socket.
6. Press the battery straight down into the socket until it snaps into place.
9. Enter the System Setup program to confirm that the battery is operating properly. See Entering the System Setup Program.
10. Enter the correct time and date in the System Setup program's Time and Date fields.
11. Exit the System Setup program.
Control Panel Assembly
Removing the Control Panel Assembly
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
4. Remove hard drive 0. See Removing a Hard Drive.
5. Disconnect the control panel cable at back of the control panel board:
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a. Press the metal tabs on the ends of the cable connector.
b. Gently work the connector out of the socket.
c. Remove the USB connector cable from the control panel.

6. Remove the four screws that secure the control panel board to the chassis.
Figure 3-19. Control Panel Removal
1 control panel cable 2 USB connector cable
3 USB connectors (4) 4 screws (4)
5 LED display module 6 control panel board
Installing the Control Panel Assembly
1. Align the screw holes on the control panel board with the holes on the chassis.
2. Replace the screws on the control panel assembly. See Figure 3-19.
3. Connect the control panel cable to the control panel board.
4. Connect the USB connector cable.
5. Replace the hard drive. See Installing a Hard Drive.
8. Reconnect the system to the power source and turn on the system and attached peripherals.
System Board
Removing the System Board
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during
program or system setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery
key when you restart your system or program before you can access the encrypted data on your hard drives.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4. Remove any expansion card. See Removing an Expansion Card.
5. Remove the processor heat sink. See Removing a Processor.
6. If installed, remove the iDRAC6 Enterprise card. See Removing an iDRAC6 Enterprise Card.
7. If installed, remove the iDRAC6 Express card. See Removing an iDRAC6 Express Card.
8. Disconnect all cables from the system board.
9. Remove all the memory modules and memory blanks. See Removing Memory Modules.
NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations.
10. Remove the ten screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.
11. Grasp the system board assembly by its edges and lift the assembly away from the chassis. See Figure 3-20.
Figure 3-20. Removing and Installing the System Board
1 screws (10) 2 system board assembly
Installing the System Board
1. Unpack the new system board.
2. Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1.
3. Holding the system board by its edges, lower it into the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.
4. Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat.
5. Push the system board toward the back of the chassis until the board is in place.
6. Tighten the ten screws that secure the system board to the chassis. See Figure 3-20.
7. Transfer the processor and the heat sink to the new system board. See Removing a Processor and Installing a Processor.
8. Replace all the memory modules and memory blanks. See Installing Memory Modules.
9. Connect the cables in the order listed below (see Figure 6-1 for the locations of the connectors on the system board):
l SATA interface cable, if applicable
l Control panel interface cable
l Optical drive power cable
l Control panel USB interface cable
l System board power cables
10. Install the expansion card, if any. See Installing an Expansion Card.
11. If applicable, reinstall the iDRAC6 Enterprise card. See Installing an iDRAC6 Enterprise Card.
12. If applicable, reinstall the iDRAC6 Express card. See Installing an iDRAC6 Express Card.

Jumpers and Connectors

System Board Jumpers

System Board Connectors
Disabling a Forgotten Password
This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the
connectors on the system board.
System Board Jumpers

Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.
Table 6-1. System Board Jumper Settings
Jumper Setting Description
PWRD_EN The password feature is enabled

(default) (pins 2-4)
The password feature is disabled

(pins 4-6)
NVRAM_CLR The configuration settings are retained at system boot (pins 3-5)
(default)
The configuration settings are cleared at the next system boot (pins 1-3)
System Board Connectors

Figure 6-1. System Board Connectors
Table 6-2. System Board Jumpers and Connectors
Item Connector Description
1 3 Memory module slot 3
1 Memory module slot 1 (white release lever)
4 Memory module slot 4
2 Memory module slot 2 (white release lever)
2 CPU Processor
3 IO_RISER1 Expansion-card riser connector
4 iDRAC6 Enterprise iDRAC6 Enterprise card connector
5 iDRAC6 Express iDRAC6 Express card connector
6 HD_ACT_CARD Expansion-card cable connector

7 Battery Battery socket
8 FAN3 System fan 3 connector
PWRD_EN Password enable jumper

9
NVRAM_CLR NVRAM clear jumper
10 USB_CONN Internal USB connector

11 CTRL_PNL Control panel connector
12 SATA_C SATA connector C

13 SATA_B SATA connector B
14 SATA_A SATA connector A

17 12V 4-pin power connector
18 PWR_CONN 24-pin power connector
Disabling a Forgotten Password

The system's software security features include a system password and a setup password, which are discussed in detail in Using the System Setup Program
and UEFI Boot Manager. The password jumper enables these password features or disables them and clears any password(s) currently in use.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
3. Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board.
4. Close the system.
5. Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next
time it boots.
8. Install the jumper plug on the password jumper.
10. Reconnect your system and peripherals to their electrical outlets, and turn on the system.
11. Assign a new system and/or setup password.
To assign a new password using the System Setup program, see Assigning a Setup Password.

Using the System Setup Program and UEFI Boot Manager

Choosing the System Boot Mode System and Setup Password Features
Entering the System Setup Program Embedded System Management
System Setup Options Baseboard Management Controller Configuration
Entering the UEFI Boot Manager iDRAC Configuration Utility
The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup
program, you can:
l Change the NVRAM settings after you add or remove hardware
l View the system hardware configuration
l Enable or disable integrated devices
l Set performance and power management thresholds
l Manage system security
Choosing the System Boot Mode

The System Setup program also enables you to specify the boot mode for installing your operating system:
l BIOS boot mode (the default) is the standard BIOS-level boot interface.
l UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system
BIOS. See Entering the UEFI Boot Manager for more information on this interface.
You must select the boot mode in the Boot Mode field of the Boot Settings Screen of the System Setup program. Once you specify the boot mode, the system
boots in the specified boot mode and you proceed then to install your operating system from that mode. Thereafter, you must boot the system to the same
boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating system from the other boot mode will cause the system to
halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot
mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
Entering the System Setup Program
1. Turn on or restart your system.
2. Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.
Responding to Error Messages

If an error message appears while the system is booting, make a note of the message. See System Messages for an explanation of the message and
suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your system.
Using the System Setup Program Navigation Keys
Keys Action
Up arrow or <Shift><Tab> Moves to the previous field.
Down arrow or <Tab> Moves to the next field.
<Enter>, Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
<Esc> Exits the System Setup program and restarts the system if any changes were made.
<F1> Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
System Setup Options
Main Screen
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.
Option Description
System Time Sets the time on the system's internal clock.
System Date Sets the date on the system's internal calendar.
Memory Settings Displays information related to installed memory. See Memory Settings Screen.
Processor Displays information related to the processor (speed, cache size, and so on). See Processor Settings Screen.
Settings
SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See SATA Settings Screen.
Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See Boot Settings
Screen.
Integrated Displays a screen to enable or disable integrated device controllers and ports, and to specify related features and options. See
Devices Integrated Devices Screen.
PCI IRQ Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card that
Assignment requires an IRQ. See PCI IRQ Assignments Screen.
Serial Displays a screen to enable or disable the serial ports and specify related features and options. See Serial Communication Screen.
Communication
Power Enables you to manage power usage of the processor, fans, and memory modules with preconfigured or customized settings. See Power
Management Management Screen.
System Security Displays a screen to configure the system password and setup password features. See System Security Screen, Using the System
Password, and Using the Setup Password for more information.
Keyboard Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key
NumLock keyboards).
(On default)
Report Keyboard Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select
Errors Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect
(Report default) the operation of the keyboard itself if a keyboard is attached to the system.
F1/F2 Prompt on Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by unnoticed during normal
Error POST. The user can press <F1> to continue or <F2> to enter the System Setup program.
(Enabled default)
CAUTION: When setting this option to Disabled, the system does not halt if an error occurs during POST. Any critical errors
are displayed and logged in the system event log.
Memory Settings Screen
Option Description
System Memory Size Displays the amount of system memory.
System Memory Type Displays the type of system memory.

System Memory Speed Displays the system memory speed.
Video Memory Displays the amount of video memory.
System Memory Testing Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
(Enabled default)
Processor Settings Screen
Option Description
64-bit Specifies if the processor supports 64-bit extensions.
Core Speed Displays the processor clock speed.
Bus Speed Displays the processor bus speed.

Logical Processor On processors that support Simultaneous Multi-Threading (SMT) technology, each processor core supports up to two logical
(Enabled default) processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is
monitored by the BIOS.
Virtualization Enabled permits virtualization software to use the virtualization technology incorporated in the processor.
Technology
(Disabled default)
NOTE: Disable this feature if your system will not be running virtualization software.
Execute Disable Enables or disables Execute Disable Memory Protection Technology.
(Enabled default)
Number of Cores per If set to All, the maximum number of cores in each processor is enabled.
Processor
(All default)
Turbo Mode If Turbo Boost technology is supported by the processor, enables or disables Turbo Mode.
(Enabled default)
C States When set to Enabled, the processor can operate in all available power states.
(Enabled default)
Processor X ID Displays the family, model, level 2 cache size, level 3 cache size, and number of cores of the processor.
SATA Settings Screen
Option Description
SATA Controller Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes.
(AHCI default)
NOTE: The UEFI support is disabled if SATA is set to the RAID mode.
Port A Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device.
(Off default)
Port B Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device.
(Off default)
Port C Auto enables BIOS support for the device attached to SATA port C. Off disables BIOS support for the device.
(Off default)
eSATA port Auto enables BIOS support for the device attached to the eSATA port. Off disables BIOS support for the device.
(Off default)
Boot Settings Screen
Option Description
Boot Mode
(BIOS default)
CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the
same boot mode.
If the operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS
allows compatibility with non-UEFI operating systems.
NOTE: Setting this field to UEFI disables the Boot Sequence, Hard-Disk Drive Sequence, and USB Flash Drive Emulation Type
fields.
Boot Sequence If Boot Mode is set to BIOS, this field tells the system where the operating system files needed for startup are located. If Boot Mode is
set to UEFI, you can access the UEFI boot manager utility by rebooting the system and pressing <F11> when prompted to do so.
Hard-Disk Drive Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup.
Sequence
USB Flash Drive Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB
Emulation Type flash drive to act as a removable diskette drive.
(Auto default)
Auto automatically chooses the appropriate emulation type for the device. If you install a device in this slot that is configured as a
removable diskette drive, you must manually set the emulation type to Floppy.
Boot Sequence If this field is enabled and the system has failed to boot, the system will reattempt to boot after 30 seconds.
Retry
(Disabled default)
Integrated Devices Screen
Option Description
User Accessible Enables or disables the user-accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off.
USB Ports
(All Ports On
default)
Internal USB Port Enables or disables the internal USB port.
(On default)
Embedded NIC1 Enables or disables the operating system interface of the NIC1 and NIC2 controllers. (The NICs may also be accessed through the
and NIC2 system's management controller).
(Enabled default)
Embedded Gb NIC1 Enables or disables the embedded NICs. PXE support allows the system to boot from the network. Enabled with iSCSI Boot option is
(Enabled with PXE available if the NIC on board supports iSCSI.
default)
Embedded Gb NIC2 Enables or disables the embedded NICs.
(Enabled default)
MAC Address Displays the MAC address for the NIC.
OS Watchdog Timer Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the
(Disabled default) operating system is allowed to initialize the timer. When Disabled, the timer is not initialized.
NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and
Power Interface (ACPI) 3.0b specification.
Embedded Video Enables or disables BIOS support for the integrated video controller.
Controller
(Enabled default)
NOTE: This field can be disabled only if an add-in video card is present. If this field is disabled, remote access features such as virtual
KVM are not available.
PCI IRQ Assignments Screen
Option Description
<PCIe Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system
device> startup.
Serial Communication Screen
Option Description
Serial Communication Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS
(On without Console Redirection console redirection can also be enabled and the port address used can be specified.
default)
Options are On without Console Redirection, On with Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address Sets the serial port addresses for the two serial devices.
(Serial Device 1=COM1, Serial
Device2=COM2 default)
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the
same port address for console redirection and the serial device.
External Serial Specifies whether Serial Device 1, Serial Device 2, or Remote Access Device has access to the external serial
Connector connector.
(On without Console Redirection
default)
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the
same port address for console redirection and the serial device.
Failsafe Baud Rate Displays the failsafe baud rate used for console redirection. BIOS attempts to determine the baud rate automatically.
(115200 default) This failsafe baud rate is used only if the attempt fails. This rate should not be adjusted.
Remote Terminal Type Sets the remote console terminal type, either VT100/VT220 or ANSI.
(VT 100/VT220 default)
Redirection After Boot Enables or disables BIOS console redirection when the operating system is loaded.
(Enabled default)
Power Management Screen
Option Description
Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS
(Active Power pre-configures the power settings on this screen as follows:
Controller default)
l OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum
Performance. In this setting, all processor performance information is passed from the system BIOS to the operating system
for control. The operating system sets the processor performance based on processor utilization.
l Active Power Controller sets the CPU power to System DBPM, the fan power to Minimum Power, and the memory power
to Maximum Performance. The BIOS sets the processor performance based on processor utilization.
l Maximum Performance sets all fields to Maximum Performance.
If you select Custom, you can configure each option independently.
CPU Power and Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power.
Performance
Management
Fan Power and Options are Maximum Performance or Minimum Power.

Performance
Management
Memory Power and Options are Maximum Performance, a specified frequency, or Minimum Power.
Performance
Management
System Security Screen
Option Description
System Displays the current status of the password security feature and allows a new system password assignment and verification.
Password
NOTE: See Using the System Password for more information.
Setup Restricts access to the System Setup program by using a setup password.
Password
NOTE: See Using the Setup Password for more information.

Password When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up.
Status
(Unlocked See Using the System Password for more information.
default)
TPM Security Sets the reporting of the Trusted Platform Module (TPM) in the system.
(Off default)
If Off, the presence of the TPM is not reported to the operating system.
If On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements to the
TPM during POST.
If On without Pre-boot Measurements, the system reports the TPM to the operating system and bypasses pre-boot measurements.
TPM Activation When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates
(No Change no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved).
default)
NOTE: This field is read-only when TPM Security is set to Off.
TPM Clear
(No default) CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and
results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option.
When set to Yes, all TPM contents are cleared.
NOTE: This field is read-only when TPM Security is set to Off.
Power Button If Enabled, the power button can turn the system's power off and on. On an ACPI-compliant operating system, the system performs an
(Enabled orderly shutdown before power is turned off.
default)
When Disabled, the button can only turn on system power.
NMI Button
(Disabled CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's
default) documentation. Pressing this button halts the operating system and displays a diagnostic screen.
Enables or disables the NMI feature.

AC Power Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state. On turns on the
Recovery system after power is restored. Off allows the system to remain off after power is restored.
(Last default)
AC Power Determines when the system restarts after power is restored. Options are Immediate, Random (a random value of 45 to 240 seconds), or
Recovery a user-defined value of 45 to 240 seconds.
Delay
User Defined Allows the user to view the current AC Recovery Delay. This field also allows the user to define a new AC Recovery Delay.
Delay
Exit Screen
Press <Esc> to exit the System Setup program; the Exit screen displays:
l Save Changes and Exit
l Discard Changes and Exit
l Return to Setup
Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI
boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
l Add, delete, and arrange boot options
l Access the System Setup program and BIOS-level boot options without rebooting
To enter the UEFI Boot Manager:
2. Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart your system and try again.
Using the UEFI Boot Manager Navigation Keys
Keys Action
Up arrow Moves to and highlights the previous field.
Down arrow Moves to and highlights the next field.
Spacebar, <Enter>, <+>, <–> Cycles through the settings in a field.
<Esc> Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens.
<F1> Displays the UEFI Boot Manager help file.
UEFI Boot Manager Screen
Option Description
Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with
the next item in the boot order until the boot is successful or no more boot options are found.
<Boot Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press Enter.
options>
NOTE: If you hot-add a boot device, press <ESC> to refresh the list of boot options.
UEFI Boot Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option.
Settings
System Enables you to access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot
Utilities options.
UEFI Boot Settings Screen
Option Description
Add Boot Option Adds a new boot option.
Delete Boot Option Deletes an existing boot option.

Enable/Disable Boot Option Disables and enables a boot option in the boot option list.
Change Boot Order Changes the order of the boot option list.
One-Time Boot From File Sets a one-time boot option not included in the boot option list.
System Utilities Screen
Option Description
System Setup Accesses the System Setup program without rebooting.
System Restarts the system and accesses the Unified Server Configurator (USC), which allows you to run utilities such as system diagnostics.
Services
BIOS Boot Accesses the BIOS-level boot options list without rebooting. This option enables you to conveniently switch to BIOS boot mode if you need
Manager to boot to a device with a non-UEFI operating system, such as a bootable DOS media with diagnostics software.
Reboot Restarts the system.
System
System and Setup Password Features

NOTE: For a forgotten password, see Disabling a Forgotten Password.
Your system is shipped without the system password feature enabled. Operate the system only with system password protection.
CAUTION: The password features provide a basic level of security for the data on your system.
CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
Using the System Password

When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of
the system.
Assigning a System Password
Before assigning a system password, enter the System Setup program and check the System Password option.
When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password. If Locked, you
cannot change the system password. Disabling the password jumper on the system board sets System Password to Disabled, and you cannot change or
enter a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked.
To assign a system password:
1. Verify that Password Status is Unlocked.
2. Highlight the System Password option and press <Enter>.
3. Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc> prior to completing
step 5.
4. Press <Enter>.
5. To confirm your password, type it a second time and press <Enter>.
System Password changes to Enabled. Exit the System Setup program and begin using your system.
6. Either reboot the system now for the password protection to take effect or continue working.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see Using the Setup Password), the system accepts your setup password as an alternate system
password.
When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.
To leave the password security enabled:
1. Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2. Type your password and press <Enter>.
To disable the password security:
1. Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2. Type your password and press <Ctrl><Enter>.
When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and will shut down.
Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from
unauthorized changes.
Deleting or Changing an Existing System Password
1. Enter the System Setup program and select the System Security.
2. Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password.
3. The setting changes to Not Enabled.
4. If you want to assign a new setup password, perform the steps in Assigning a Setup Password.
Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and
press the <+> or <–> key. The system prompts you to enter and verify the password.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an
alternate system password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the
setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not required).
Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. You cannot
disable or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized
changes.
Deleting or Changing an Existing Setup Password
1. Enter the System Setup program and select the System Security.
2. Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
3. If you want to assign a new setup password, perform the steps in Assigning a Setup Password.
Embedded System Management

The USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server's lifecycle.
The USC can be started during the boot sequence and can function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by USC.
The following features of USC are supported on systems with Baseboard Management Controller (BMC):
l Installing an operating system
l Running diagnostics to validate the memory, I/O devices, processor, physical disks, and other peripherals
When an optional iDRAC6 Express card is installed, USC provides the following additional features:
l Downloading and applying firmware updates
l Configuring hardware and firmware
For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator
documentation on the Dell Support website at support.dell.com/manuals.
Baseboard Management Controller Configuration

The BMC enables configuring, monitoring, and recovery of systems remotely. The BMC provides the following features:
l Enables fault logging and SNMP alerting
l Provides access to system event log and sensor status
l Allows control of system functions including power on and off
l Functions independently of the system's power state or the system's operating system
l Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.
For additional information on using BMC, see the documentation for the BMC and systems management applications.
Entering the BMC Setup Module
2. Press <Ctrl><E> when prompted after POST.
If your operating system begins to load before you press <Ctrl><E>, allow the system to finish booting, and then restart your system and try again.
iDRAC Configuration Utility

The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed
server.
The iDRAC Configuration Utility provides the following features:
l Enables fault logging and SNMP alerting
l Provides access to system event log and sensor status
l Allows control of system functions including power on and off
l Functions independently of the system's power state or the system's operating system
l Provides text console redirection for system setup, text-based utilities, and operating system consoles.
In addition the iDRAC Configuration Utility enables you to:
l Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1.
l Enable or disable IPMI over LAN
l Enable a LAN Platform Event Trap (PET) destination
l Attach or detach the Virtual Media devices
l Change the administrative user name and password and manage user privileges
l View System Event Log (SEL) messages or clear messages from the log
For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications.
Entering the iDRAC Configuration Utility
2. Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>, allow the system to finish booting, and then restart your system and try again.

Troubleshooting Your System

Safety First—For You and Your System Troubleshooting Power Supply

Troubleshooting System Startup Failure Troubleshooting System Cooling Problems
Troubleshooting External Connections Troubleshooting a Fan
Troubleshooting the Video Subsystem Troubleshooting System Memory
Troubleshooting a USB Device Troubleshooting an Internal USB Key
Troubleshooting a Serial I/O Device Troubleshooting an Optical Drive
Troubleshooting a NIC Troubleshooting a Tape Backup Unit
Troubleshooting a Wet System Troubleshooting a Hard Drive
Troubleshooting a Damaged System Troubleshooting an Expansion Card
Troubleshooting the System Battery Troubleshooting the Processor
Safety First—For You and Your System
Troubleshooting System Startup Failure

If your system halts during startup prior to video output, especially after installing an operating system or reconfiguring your system's hardware, check for the
following conditions:
l If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the operating system. See Using the System Setup Program and UEFI Boot
Manager.
l Invalid memory configurations could cause the system to halt at startup without any video output. See System Memory.
For all other startup issues, note the system messages that appear onscreen. See System Messages for more information.
Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1
and Figure 1-2 for the front-panel and back-panel connectors on your system.
Troubleshooting the Video Subsystem
1. Check the system and power connections to the monitor.
2. Check the video interface cabling from the system to the monitor.
3. Run the appropriate online diagnostic test. See Running the System Diagnostics.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see Getting Help.
Troubleshooting a USB Device

Use the following steps to troubleshoot a USB keyboard /mouse. For other USB devices, go to step 4.
1. Disconnect the keyboard and mouse cables from the system briefly and reconnect them.
2. Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.
3. If the problem is resolved, restart the system, enter the System Setup program, and check if the non functioning USB ports are enabled.
4. Replace the keyboard/mouse with another working keyboard/mouse.
5. If the problem is resolved, replace the faulty keyboard/mouse.
6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.
7. Power down all attached USB devices and disconnect them from the system.
8. Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See Integrated Devices
Screen.
If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see Disabling a Forgotten Password for instructions
on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.
9. Reconnect and power on each USB device one at a time.
10. If a device causes the same problem, power down the device, replace the USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see Getting Help.
Troubleshooting a Serial I/O Device
1. Turn off the system and any peripheral devices connected to the serial port.
2. Swap the serial interface cable with another working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3. Turn off the system and the serial device, and swap the device with a comparable device.
4. Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see Getting Help.
Troubleshooting a NIC
2. Restart the system and check for any system messages pertaining to the NIC controller.
3. Check the appropriate indicator on the NIC connector. See NIC Indicator Codes.
l If the link indicator does not light, check all cable connections.
l If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
l Change the autonegotiation setting, if possible.
l Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
5. Enter the System Setup program and confirm that the NIC ports are enabled. See Integrated Devices Screen.
6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the documentation for each network
device.
7. Ensure that all network cables are of the proper type and do not exceed the maximum length.
If all troubleshooting fails, see Getting Help.

Troubleshooting a Wet System
3. Remove the following components from the system. See Installing System Components.
l Hard drives
l USB memory key
l NIC hardware key
l VFlash media
l Expansion card and expansion-card riser
l iDRAC6 Enterprise card
l iDRAC6 Express card
l Power supply
l Fans
l Processor and heat sink
l Memory modules
4. Let the system dry thoroughly for at least 24 hours.
5. Reinstall the components you removed in step 3.
If the system does not start properly, see Getting Help.
7. If the system starts properly, shut down the system and reinstall the expansion card that you removed. See Installing an Expansion Card.
Troubleshooting a Damaged System
2. Ensure that the following components are properly installed:
l Expansion card and expansion-card riser
l Power supply
l Fans
l Processor and heat sink
l Memory modules
l Hard-drive brackets
l Cooling shroud
3. Ensure that all cables are properly connected.

5. Run the system board tests in the system diagnostics. See Running the System Diagnostics.
Troubleshooting the System Battery

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation
is caused by a defective battery.
1. Re-enter the time and date through the System Setup program. See Using the System Setup Program and UEFI Boot Manager.
2. Turn off the system and disconnect it from the electrical outlet for at least one hour.
3. Reconnect the system to the electrical outlet and turn on the system.
4. Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See Replacing the System Battery.
If the problem is not resolved by replacing the battery, see Getting Help.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the
System Setup program, the problem may be caused by software rather than by a defective battery.
Troubleshooting Power Supply
1. Reseat the power supply by removing and reinstalling it. See Removing the Power Supply and Installing the Power Supply.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working
properly. The power indicator turns green to signify that the power supply is functioning properly.
2. If the problem persists, replace the faulty power supply.

If the problem is not resolved by replacing the power supply, see Getting Help.
Troubleshooting System Cooling Problems
Ensure that none of the following conditions exist:
l System cover, cooling shroud, drive blank, memory-module blank, power-supply blank, or back filler bracket is removed.
l Ambient temperature is too high.
l External airflow is obstructed.
l An individual cooling fan is removed or has failed. See Troubleshooting a Fan.
Troubleshooting a Fan
1. Locate the faulty fan indicated by the diagnostic software.
2. Turn off the system and all attached peripherals.
4. Reseat the fan's power cable.

5. Restart the system.
If the fan functions properly, close the system. See Closing the System.
6. If the fan does not function, turn off the system and install a new fan. See Cooling Fans.
7. Restart the system.
If the problem is resolved, close the system. See Closing the System.
If the replacement fan does not operate, see Getting Help.
Troubleshooting System Memory
NOTE: Invalid memory configurations can cause your system to halt at startup without video output. See General Memory Module Installation Guidelines
and verify that your memory configuration complies with all applicable guidelines.
1. If the system is operational, run the appropriate online diagnostic test. See Running the System Diagnostics.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds
and then reconnect the system to power.
3. Turn on the system and attached peripherals and note the messages on the screen.
Go to step 12 if an error message appears indicating a fault with a specific memory module.
4. Enter the System Setup program and check the system memory setting. See Memory Settings Screen. Make any changes to the memory settings, if
needed.
If the memory settings match the installed memory but a problem is still indicated, go to step 12.
7. Check the memory banks and ensure that they are populated correctly. See General Memory Module Installation Guidelines.
8. Reseat the memory modules in their sockets. See Installing Memory Modules.
10. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
11. Enter the System Setup program and check the system memory setting. See Memory Settings Screen.
If the problem is not resolved, proceed with the next step.
12. Turn off the system and attached peripherals, and disconnect the system from the power source.
14. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.
15. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity.
See Installing Memory Modules.
17. As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.
18. If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed.
If the problem persists after all memory modules have been checked, see Getting Help.
Troubleshooting an Internal USB Key
1. Enter the System Setup program and ensure that the USB key port is enabled. See Integrated Devices Screen.
2. Turn off the system and attached peripherals.
4. Locate the USB key and reseat it. See Internal USB Memory Key.
6. Turn on the system and attached peripherals and check if the USB key is functioning.
7. If the problem is not resolved, repeat step 2 and step 3.
8. Insert a different USB key that you know works properly.
10. Turn on the system and attached peripherals and check if the USB key is functioning.
If the problem is not resolved, see Getting Help.
Troubleshooting an Optical Drive
1. Try using a different CD or DVD.
2. Enter the System Setup program and ensure that the drive's controller is enabled. See Entering the System Setup Program.
6. Ensure that the interface cable is securely connected to the optical drive and to the controller.
7. Ensure that a power cable is properly connected to the drive.
If the problem is not resolved, see Getting Help.
Troubleshooting a Tape Backup Unit
1. Try using a different tape cartridge.
2. Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information
about device drivers.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.

4. Ensure that the tape drive's interface cable is fully connected to the external port on the controller card.
7. Reseat the controller card in the expansion card slot.
8. Ensure that the tape drive's interface cable is fully connected to the tape drive and to the connector on the controller card (SAS or SCSI).
9. Ensure that the power cable is properly connected to the drive and system board.
11. For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based
on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
12. Run the appropriate online diagnostics tests. See Running the System Diagnostics.
If you cannot resolve the problem, see Getting Help.
Troubleshooting a Hard Drive
CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1. Run the appropriate online diagnostics test. See Running the System Diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller card and your hard drives are configured in a RAID array, perform the following steps:
a. Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS
controller.
See the documentation supplied with the host adapter for information about the configuration utility.
b. Ensure that the hard drive(s) have been configured correctly for the RAID array.
c. Take the hard drive offline and reseat the drive. See Removing a Hard Drive.
d. Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for
more information.
4. Restart the system, enter the System Setup program, and verify that the drives appear in the System Setup program. See Entering the System Setup
Program.
Troubleshooting an Expansion Card
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

4. Ensure that the expansion-card riser is firmly seated in its connector. See Installing an Expansion Card.
5. Ensure that the expansion card is firmly seated in its connector. See Installing an Expansion Card.
7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9. Remove the expansion card. See Removing an Expansion Card.
11. Run the appropriate online diagnostic test.
Troubleshooting the Processor

WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before you begin this procedure, review the safety instructions that came with the system.
1. Run the appropriate online diagnostics test. See Using Online Diagnostics.
4. Ensure that the processor and heat sink are properly installed. See Processor.
6. Run the appropriate online diagnostic test.
If a problem is still indicated, see Getting Help.

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Dell™ PowerEdge™ R210 Systems Hardware Owner's Manual

About Your System

Notes, Cautions, and Warnings

Information in this document is subject to change without notice.

August 2009 Rev. A00

About Your System

Accessing System Features During Startup System Messages

Accessing System Features During Startup

<F12> Starts PXE boot.

Front-Panel Features and Indicators

Item Indicator, Button, or Icon Description

6 System status Lights blue during normal system operation.

NOTE: DVD devices are data only.

Back-Panel Features and Indicators

Figure 1-2. Back-Panel Features and Indicators

Item Indicator, Button, Icon Description

3 PCIe expansion card Connects a PCI Express expansion card.

4 Serial connector Connects a serial device to the system.

5 Video connector Connects a VGA display to the system.

6 eSATA Connects additional storage devices.

8 Ethernet connectors Embedded 10/100/1000 NIC connectors.

9 System status Lights blue during normal system operation.

NIC Indicator Codes

1 link indicator 2 activity indicator

Indicator Indicator Code

Activity indicator is green blinking Network data is being sent or received.

Table 1-1. Diagnostic Indicator Code

Code Causes Corrective Action

The diagnostic lights are not lit after the

Possible processor failure. See Troubleshooting the Processor.

Memory failure. See Troubleshooting System Memory.

Possible expansion card failure. See Troubleshooting an Expansion Card.

Possible video failure. See Getting Help.

Possible USB failure. See Troubleshooting a USB Device.

System board failure. See Getting Help.

Memory configuration error. See Troubleshooting System Memory.

Possible system board resource and/or See Getting Help.

Possible system resource configuration error. See Getting Help.

Message Causes Corrective Actions

No timer tick interrupt. Faulty system board. See Getting Help.

Seek operation failed.

Shutdown failure. General system error. See Getting Help.

The following DIMMs should match in size:

The following DIMMs should match in size

The following DIMMs should match in size

TPM failure. A TPM function has failed. See Getting Help.

Unsupported CPU stepping detected.

Other Information You May Need

Back to Contents Page

Running the System Diagnostics

Using Online Diagnostics

Using Online Diagnostics

Embedded System Diagnostics Features

l Run tests individually or collectively

l Control the sequence of tests

l Display, print, or save test results

When to Use the Embedded System Diagnostics

Running the Embedded System Diagnostics

1. As the system boots, press <F10>.