Sample 2
Sample 2
Sample 2
On
“DIGITAL MARKETING”
by
Shirsha Choudhury
School of Management
Rourkela
2020-2022
ii
DECLARATION
"I, Shirsha Choudhury, a student, hereby declares that the work presented in the report titled
"Digital Marketing" submitted by me in third semester of the award of Master of Business
Administration, School of Management, National Institute of Technology, Rourkela is an
accurate documentation of my work under Prof. Arvind Kumar's supervision, Assistant
Professor, School of Management, National Institute of Technology, Rourkela."
Shirsha Choudhury
Roll no: 320SM1005
School of Management
National Institute of Technology, Rourkela
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ACKNOWLEDGEMENT
We are delighted to share the "Digital Marketing" project report as part of the "Master of
Business Administration" curriculum. Without the people mentioned who made it possible and
whose sincere direction and encouragement crown all efforts as a success, the happiness that
comes with the successful completion of any endeavour would be incomplete.
I am grateful and appreciative to Prof. Arvind Kumar, our project guide, for his encouragement,
excellent direction, professional advice, and showing us the proper way to complete the project
work.
I would also like to express our gratitude to every one of the School of Management's personnel
and colleagues, who gave moral support and inspiration in order to complete the project on time,
as well as our parents, who are an important part of the project.
Shirsha Choudhury
Roll no: 320SM1005
School of Management
National Institute of Technology, Rourkela
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ABSTRACT
The actions taken during a two-month internship in sales and marketing at InternIn (May 20,
2021 – July 16, 2021) are detailed in this report. This internship report emphasises the work
experience I gained as an Intern in Digital Marketing. In this report, I primarily used my
knowledge from InternIn, particularly in the areas of Digital Marketing, competitor analysis,
market strategy creation, research, and sales work.The use of platforms to meet the target
audience through any of the following platforms: social networking, blogs, multimedia
advertising, online search engine commercials, and e-digital marketing are all examples of digital
marketing (Sharma et al., 2020). The direct consequences of either the private networks around
the firm or the formal collaborative network around the firm are the focus of this paper on how
firms use networks. Once you've created a client relationship, the new e-business development is
about creating an account, growing the business, and increasing services. The ability and
willingness to create, manage, and organise a business operation in order to make a profit, as
well as any risks associated. To grasp the requirements of consumers, I had to work in sales. The
internship's purpose is to discover how digital marketing communications differs from traditional
marketing from the customer's perspective, as well as how digital marketing communications
may help with traditional marketing.
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TABLE OF CONTENTS
ACKNOWLEDGEMENT .............................................................................. iv
ABSTRACT .......................................................................................................v
REFERENCES ................................................................................................23
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CHAPTER 1: INTRODUCTION
1.1 An Overview of Internship
A post-graduate student's internship is a sort of on-the-job training that allows them to get
practical and real-world experience while working under the supervision of a supervisor or
professional in a certain industry and identifying future career options. The internship report is
being written as part of the Master of Business Administration (MBA) degree programme at the
National Institute of Technology, Rourkela. Students benefit greatly from the internship
programme because they gain real-world experience, gain a better grasp of the organization's
structure and culture, and expand their career options. In terms of my personal information, this
programme has given me the opportunity to work in a real-world setting while also allowing me
Internships in the field of digital marketing help to broaden exposure and gain in-depth
continuously evolving, with new approaches and technology appearing at a breakneck pace. As a
result, the skills and information gained in college are insufficient to compete in the market. We
require some real-world work experience, and the internship programme assists students in
quantitative classes that are essential for any career. If you take a finance course, for example,
you'll be able to apply what you've learned to budgeting even if you don't end up working in
investment banking or corporate finance. "Because of their transferability, I would argue that all
of the quantitative core courses are probably some of the most valuable things candidates would
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1.2 Background
An internship programme is a specific course that allows students to familiarise themselves with
the organisational context. It is intended to help students grow both personally and
professionally. It provides students with appropriate market and career exposure as well as
opportunities to meet and network with experts. It allows students to gain a better understanding
of organisationalbehaviour while also honing their practical knowledge and skills, giving them
confidence and experience that they may apply later in their careers.
The author selected to finish the internship program at InternIn under Digital Marketing, which
was authorized by the National Institute of Technology Rourkela, and therefore accomplished
1.3 Objectives
The internship program's major goal was to get practical expertise in a certain sector by putting
receive exposure to the market and organisational professionals. The following are the goals of
an internship program:
5. To use the knowledge gained to examine a real-world problem and find a solution.
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8. To build a network and relationships with professionals in the organisation.
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CHAPTER 2: ANALYSIS OF ACTIVITY DONE
2.1 Internship placement details
2.1.1 Organization Selection
The MBA is a two-year programme that helps us to gain expertise in a variety of management
abilities. The previous two semesters of rigorous theoretical knowledge acquisition are put to the
test and refined in the final semester through practical application in a real-world scenario.
Simultaneously, the internship is one of the program's key features in terms of exposing students
to the professional world. Digital marketing was chosen from among the different criteria and
areas specified in the internship prerequisite statement. Various organisations were short-listed
and approached, with the most attractive offer and favourable environment being chosen. As my
intern organisation, I chose "InternIn."
2.1.2 Placement
Because of the Pandemic, I was permitted to complete my internship from home, i.e. work from
home. Needless to say, my supervisor was really supportive and helpful in helping me
understand the necessary expertise for the company's digital marketing development.
2.1.3 Duration
Table1:TimeDuration
EndDate 16thJuly
InternshipPeriod 60days
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2.1.4 Roles and Responsibilities
The roles and responsibilities that the Intern had to complete during the internship period at
InternIn were specified during the internship period. As a digital marketer, your functions and
responsibilities were not restricted. An examination of InternIn's services was carried out. The
Intern was also in charge of developing a digital marketing plan as well as producing and
generate sales by providing the proper amount of information and being responsive to users.
We must ensure that we have specific objectives in place before designing a digital marketing
plan. A mere increase in traffic or a better ranking is not detailed enough, but setting goals so
narrow that they exclude any recognition of growth across the board is as restrictive.
organisations, as well as a platform for corporations to post job openings. They are dedicated to
transforming children into tomorrow's world citizens, equipped with cutting-edge knowledge,
moral attributes, spiritual insight, dedication, and love for humanity, by utilising cutting-edge
institutions.
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Time management is the act or practice of planning and exercising conscious control over the
amount of time spent on specific activities, with the goal of improving effectiveness, efficiency,
or productivity. When it comes to accomplishing specific activities, projects, and goals before a
deadline, a range of abilities, methods, and approaches can help. Initially, time management
solely referred to commercial or job-related activities, but the term was later broadened to
include personal hobbies. In the case of digital marketing, a time management system is a
management system (CMS), social media marketing, and offline marketing integration. In any
project development, time management is usually required because it dictates the project
Early in the project's life cycle, the tasks that must be completed to complete the project should
be listed and prioritised according to functionality. Research, requirement analysis, and other
Meetings and discussions with the supervisor were held on a regular basis. This allows the
project to be scheduled on time and on schedule, which helps to focus the project's goal.
The demand for administrative data is growing, as are the expectations for high-quality statistics
and analyses. Simultaneously, one of the purposes of data collecting is to lessen the burden of
damages caused by a lack of data. The goal for data gathering is to acquire more high-quality
data at a cheaper cost, which will aid in the development of digital marketing.
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2.3.4 Questionnaire
Many inquiries were asked of the supervisor and mentor during the internship programme to get
understanding of the technologies and marketing tactics utilised for digital marketing of the
entire educational services. To learn the most effective technique to design a responsive website,
During the internship programme, data was also gathered from similar websites, friends, social
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CHAPTER 3: LITERATURE REVIEW
smart phone industry is one of the largest developing markets, owing to the growing number of
middle-income consumers, and is expected to grow to millions of users in the next generation
Digital marketing is focused on its most widely used internet channels; these channels are
dynamic, changing year over year, and are constantly influenced by market dynamics. In a
nutshell, digital marketing continuously applies the evaluation, evaluation, justification, and
promoting processes to strengthen brand-customer links, as well as concept emerges and attract
attention to consumer interactions. This form of unusual marketing has had a significant impact
al.,2019).
Increased brand recognition is an important part of any digital marketing plan for a multitude of
reasons:
Outbound "Email campaigns used as a sort of direct marketing when emails are sent from a
company to customers and targets," he defines email marketing as. Email marketing, on the other
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hand, is defined by Carlton (2009) as "the distribution of newsletters or e-magazines to a list of
subscribers." The concept underneath email marketing is that submitting appealing, highly
clients who could be willing to receive such advertising message makes better sense than
emailing the very same advertising message to a larger number of audience who may or may not
be willing.
According to El-Gohary (2009), most email ad campaigns have included methods to offer the
business (the sender) with meaningful feedback on the efficacy and efficiency of its email
marketing strategy, and these methods enable the advertiser to monitor the marketing strategy
1. Counting how many mails were opened out of amount of texts sent in total.
3. Finally, the number of individuals who have demanded to be removed from the
4. The number of total of texts banned and classified as spam by the receiver network.
'Achieving marketing objectives through the use of digital technologies' is a simple definition of
internet marketing (Chaffey et al., 2009). The use of technology to assist marketing efforts in
order to improve customer knowledge by meeting their needs is known as digital marketing
(Chaffey, 2013). Companies in the industrialised world have recognised the value of digital
marketing. In order for businesses to be successful, they will need to combine online and
traditional ways to better satisfy the demands of their customers (Parsons, Zeisser, Waitman
1996).
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For businesses to succeed, online advertising is a potent marketing engine for developing brands
and driving traffic (Song, 2001). Expectations in terms of providing outcomes and assessing
performance for ad dollars invested, digital marketing is more cost-effective for calculating
Digital marketing has supplanted traditional advertising and marketing approaches. Furthermore,
technology is so powerful that it has the potential to help the economy recover and provide
enormous opportunity for governments to operate more efficiently (Munshi, 2012). Firms in
Singapore have put digital marketing technologies to the test to see if they are effective and
useful in obtaining outcomes. Teo (Teo, 2005) more crucially, digital marketing has grown as a
result of rapid technological advancements and shifting market dynamics (Mort, Sullivan,
Brand awareness was raised through the usage of online technologies. Digital marketing
approaches may include the use of several or more digital platforms and approaches to increase
awareness of the brand among customers. The following are some types of approaches for
Search engine optimization tactics can be used to improve the visibility of website content and
brand-related content for prominent business search queries. The significance of SEO in
promoting brand recognition is assumed to correspond with the growing influence of search
results and search features like focused phrases, information panels, and local SEO on consumer
habits.
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Search engine marketing, or SEM, is the buying of ad space in prominent, visible positions atop
search results pages and websites. Search ads have been shown to help with brand identification,
awareness, and conversions. Because they directly respond to their precise search query, paid
According to 70% of marketers, the most important reason for using social media platforms is to
raise brand awareness. Facebook, Instagram, Twitter, and YouTube are the most popular
platforms used by social media marketing teams today. LinkedIn has indeed been identified as
among the most-used social platforms among corporate leaders as of 2021, owing to its
According to 56 percent of marketers, brand-focused blogs, articles, social updates, videos, and
landing pages improve brand memory and engagement. According to Mentionlytics, an active
and consistent content strategy that includes interactive content generation, social posting, and
guest blogging can enhance brand awareness and loyalty by 88 percent (Wikipedia).
The Internet is a vast network of interconnected computer networks that spans the globe. It is a
government networks. "The Internet is the largest source of information that mankind has ever
had at its disposal, thanks to a combination of technologies." The Internet also set the
groundwork for more information channels than mankind had created before to the twentieth
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century." (2003) (Phillips). There are numerous definitions for the term marketing. "Marketing is
the social process through which individuals and organisations achieve what they need and want
by creating and exchanging items and value with others," according to one of the most well-
known definitions. 2007 (Kotler, Keller). "Marketing principles may be applied to the internet"
by combining these two sectors. This is primarily performed through the construction of web
pages, online advertising, internet marketing research, and electronic business. Digital
marketing, on the other hand, demands a slightly different approach than traditional marketing in
several areas." Simply, internet marketing, also referred to as internet marketing, web marketing,
e-marketing, or i-marketing, is the practice of offering goods or services over the Web.
Instagram has been sweeping the internet for the past eight years. In the year 2010, it began as a
regular social media platform. However, it has evolved into a comprehensive marketing channel
for all types of businesses. Instagram is the ideal medium for business marketing, whether you're
Determine your Instagram potential customers. You should consider who you are posting
material for and why you are doing it on Instagram. Examine the profiles of your followers to see
what they're up to, what they like, and so on. To have a better grasp of your plans, keep a watch
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➢ Keeping an eye on competition tactics:
For Instagram marketing, concentrate on your competitors' strategies. Examine their profiles to
see how they write their bios, profile pictures, and URLs, among other things. Check out their
Instagram pages to see how many followers they have and what they are doing to make them
stand out. The following are some of the features or key points to consider:
• Examine their image/video posting techniques, themes, colours, and methods for
retaining customers.
• Look at their comments area to see what their fans or other people want to talk about with
them.
➢ Brand Consistency:
Examine your brand identity for brand consistency. How would you wish your brand to be seen
by your target audience? What is the brand value or score that you want to achieve? Manage a
perfect branding mix with your posts and content so that you can achieve your branding
objectives at the appropriate time and in the right place. If your material, postings, and themes
are all different, it's possible that your viewers will become confused.
➢ Sponsored Campaigning:
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To reach your target demographic, you can start with paid campaigning or Instagram advertising
1. Brand recognition.
2. Make an effort.
3. Congestion.
4. App Downloads.
5. Participation.
You can plan your advertising budget based on the aforementioned objective and your pick.
It's vital to distinguish between trust in the WhatsApp brand (as a platform) and trust in external
brands that utilise WhatsApp to communicate with customers, which is the focus of this research.
In this case, brand trust includes believing that a company would always "do the right thing" on
WhatsApp. It refers to a set of expectations that the brand must meet on WhatsApp, and these
expectations can vary from person to person. Perceived online privacy and security have been
Hiller, & Smith, 2002; Flavián & Guinalu, 2006; Riquelme & Román, 2014). In relation to the
aforementioned factors, the presumed socialness of the internet context has been illustrated as a
further crucial component that has a favourable impact on trust in parties to a contract (Hammick
& Ju, 2018; Lu, Fan, & Zhou, 2016). It is because virtual platforms are progressively presenting
social signals in the customer online connection (for a more social customer engagement).
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3.2 Overview of Traditional & Digital Marketing
Any promotion, commercial, or campaign that has been utilised by firms for years and has a
strategies include print advertisements such as newsletters, billboards, flyers, and newspaper
print ads.
Digital marketing is the promotion of brands or products with one or perhaps more technologies
such as electronic medium. Digital advertising differs from traditional advertising in that it uses
channels and procedures to evaluate promotional efforts and decide what works and what didn't
in actual time.
Digital marketers keep track of what is being seen, how often and for how long, sales
conversions, what material works and doesn't work, and so on. Other avenues for digital
marketing include wireless text messaging, mobile instant messaging, mobile apps, podcasts,
3.3.1 Cost
Every company plan, including both options, involves budgeting. The cost of traditional
television, radio, and other forms of traditional marketing promote a brand's products. This
marketing technique incurs significant costs in order to keep the campaign running on time.
Although online marketing might be costly, many online marketing tactics are virtually free.
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3.3.2 Coverage
Coverage of your product will be printed in print media or broadcast on television and radio in
conventional marketing. Unfortunately, the attention your items receive is frequently fleeting.
The newspaper where your high-cost advertisement appeared, for example, will be thrown out
the next day. Your internet coverage, on the other hand, will be available indefinitely. It will be
archived on the internet and freely accessible to your consumers anytime they require it.
3.3.3 Audience
Traditional marketing is more effective when it comes to reaching clients who aren't online.
They are those who do not use the internet on a regular basis. Traditional marketing strategy's
best targets are senior persons or low-income citizens who are internet illiterate. People that are
always connected to the internet, such as youths and businesspeople, are easier to target with
online marketing.
3.3.4 Tracking
Keeping track of your traditional marketing plan is tricky. To learn how your customers react to
your products, you'll need to put in a lot of work and time-consuming study. Online marketing,
on the other hand, is simple to track. The amount of persons who view your message can be
counted using email marketing software. Furthermore, it can be the amount of adverts that lead
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CHAPTER 4: OBJECTIVE OF STUDY
must undertake some practical application to acquire knowledge. The study's goals are
4.2 Experience
As an intern in the sales and marketing department, I began my internship. This section is in
charge of selling InternIn's numerous workshops. They gave me a personal coupon code (e.g.
Shirsha499) that consumers could use to get discounts on their purchases. As an intern, I was
responsible for a variety of tasks. My main responsibility was to meet the company's sales targets
among your coworkers, relatives, classmates, or anybody else who could profit from the
company's workshops. They gave me the option to reach out to target customers using any
advertising medium, such as whatsapp marketing, telephonic marketing, email marketing, and so
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4.3 Project Schedule
The project schedule is a plan created to concentrate a specific amount of project activity in
terms of time.
1st WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Thursday, 20 May, 2021 Induction: As an Intern, I joined the company. I had a virtual meeting
2nd WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Monday, 24 May, 2021 On field Assignment to accomplish sales target of five customers
in a week.
3rd WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
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competitors.
4th WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Monday, 07 June, 2021 On field Assignment to accomplish sales target of five customers
in a week.
5th WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Monday, 14 June, 2021 Creating and report on marketing strategies for the company.
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6th WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Monday, 21 June, 2021 On field Assignment to accomplish sales target of five customers
in a week.
7th WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Monday, 28 June, 2021 On field Assignment to accomplish sales target of five customers
in a week.
8th WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
Monday, 05 July, 2021 On field Assignment to accomplish sales target of five customers
in a week.
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Wednesday, 07 July, 2021 Assignment continued
9th WEEK
DATE & DAY NAME OF THE ACCOMPLISHED TOPIC/ MODULE
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CHAPTER 5: CONCLUSION
This internship programme has benefited greatly by providing real-world experience in Digital
Marketing, allowing the intern to put concepts and logics learnt throughout the study time into
practice. Digital Marketing strategy and analytical tasks were watched and learnt in this short
time, emphasising the importance of relationships, leadership attributes, and other managerial
The most important lessons learnt during an internship were how to complete a task as a team,
how to make the best use of the internet, and how to use various technologies to increase
efficiency. The campaign was implemented and analysed successfully. The practical experience
and confidence to deal with various organisational communications with customers has increased
The intern has improved his presentation skills and has also improved his demonstrating abilities.
As a result of this, the intern has gained insight into the practical environment of the business to
which he has been assigned, enhancing his understanding of organisational discipline and time
management.
Finally, the internship programme has improved the intern's ability to communicate and report to
those parties in a timely manner about any concerns that arise in the business, as well as their
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REFERENCES
• Bizhanova, K., Mamyrbekov, A., Umarov, I., Orazymbetova, A., &Khairullaeva, A.
Conferences, 135,04023.
• Sharma, U., & Thakur, K. S (2020). “A study on digital marketing and its impact on
29(3).
Quarterly.
• J Chandler Pepelnjak,“Measuring ROI beyond the last ad”, Atlas Institute, Digital
• YB Song (2001), “Proof That Online Advertising Works”, Atlas Institute, Seattle, WA,
• Thompson S.H. Teo (2005), “Usage and effectiveness of online marketing tools
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• Mort, Gillian Sullivan; Drennan, Judy (2002), “Mobile digital technology:
Emerging issue for marketing”, The Journal of Database Marketing”, Volume 10,
• Kotler, P., Keller, L (2007), Marketing management, Grada Publishing, ISBN 80-247-
1359-5.
commerce: The role of privacy, security, and site attributes. Journal of Strategic
• Hammick, J. K., & Ju, I. (2018). Facebook fan page: The effect of perceived socialness in
702. doi:10.1080/13527266.2016.1205119
• Verma, D., & Bala, M(2018). “A Critical Review of Digital Marketing”. International
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