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Firmware Upgrade Tool

User Guide
2024.2
Ver.2.0
Contents
1. Preface ...........................................................................................................................3
About This Document .................................................................................................................... 3
Legal and Safety Information......................................................................................................... 3
About Trade Names ....................................................................................................................... 3
About the Firmware Upgrade Tool ................................................................................................. 3
System Requirements ................................................................................................................... 4

2. Firmware Update ...........................................................................................................5

Firmware Update Preparation ....................................................................................................... 5
Update Product Firmware .............................................................................................................. 5

3. Troubleshooting .......................................................................................................... 14

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1. Preface
About This Document
This document contains a firmware update procedure that uses the “Firmware Upgrade
Tool” application software to update the firmware of the product you are using.

Legal and Safety Information

Unauthorized copy pf all of part of this guide is prohibited.
The information in this guide is subject to change without notice.
This document explains operations using operations performed in Windows 10 as an
example.
We are not responsible for any failures or damages that may occur resulting from
conditions or usage procedures not contained in this document.

About Trade Names

Microsoft, Windows and Windows Server are registered trademarks or trademarks of
Microsoft Corporation in the U.S.A. and/or other countries.
Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other
countries.
Linux is the registered trademark or trademark of Linus Torvalds in the U.S. and other
countries.
All other brands and product names are registered trademarks or trademarks of their
respective companies. The designations ™ and ® will not be used in this guide.

About the Firmware Upgrade Tool

Firmware is software that controls a product and it is built into the product. By updating the
firmware, improvements can be made to the product’s security and operations can be
stabilized. We recommend using this application to update the product’s firmware so that
you can continue to use the product safely.

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 System Requirements
Operating System： Windows Windows 11
Windows 10
Windows Server 2022
Windows Server 2019
Windows Server 2016
Mac macOS 14 Sonoma
macOS 13 Ventura
macOS 12 Monterey
Linux Ubuntu 22.04 LTS
CentOS Stream 9
OpenSUSE Leap 15.5

Memory Capacity: At least 2 GB

Execution Environment: Requires “Visual C++ Redistributable Package” (only for

Windows)

Network: Wired network connection recommended

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2. Firmware Update
Caution
 A network connection is required during the firmware update.
 The firmware cannot be restored to an earlier version once it has been updated.
 Do not turn off the product or disconnect the network cable during the firmware update.
Additionally, the product cannot be used during the firmware update.
 Make sure that the HTTP/HTTPS port number is not blocked by a firewall or virus scanner.

Firmware Update Preparation

Perform the following before using this tool to update the firmware.
Access the support site for your region and download the firmware file to your
computer.
Confirm the setting details of the protocol (SNMPv1/v2c, SNMPv3), and confirm that
HTTP and HTTPS is enabled, for the product that is going to have its firmware
updated.
Confirm the setting details from Command Center RX. For details, refer to the
Command Center RX User Guide.

Confirm the user name and password for the Administrator that is registered on the
product that is going to have its firmware updated.

Note
Confirm the user name and password for the Administrator, not for the Machine
Administrator. Refer to the Operation Guide for details on the user name and
password for the Administrator.

Update Product Firmware

Start up Firmware Upgrade Tool.
Click [Accept] on the “LICENSE AGREEMENT” screen.

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 Click [Browse], and select the firmware file you downloaded to
your computer.

Click .

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 Set the protocol (SNMPv1/v2c, SNMPv3) information for the
product that is going to have its firmware updated.
If SNMPv1/v2c is set to On in Command Center RX

1. Select “Use SNMP v1/v2”.

2. In “Read community,” input the SNMPv1/v2c community name.

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 If SNMPv3 is set to On in Command Center RX

1. Select “Use SNMP v3”.

2. In “User Name,” input the SNMPv3 user name.

3. If “Authentication” is set to On in Command Center RX, select “Authentication”

and input your password, then select the authentication algorithm from the
“Hash” dropdown menu.

4. If “Privacy” is set to On in Command Center RX, select “Privacy” and input your
password, then select the encryption algorithm from the “Encryption” dropdown
menu.

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 If you are using a Windows or Mac computer and port 443 is
already in use, specify the HTTP/HTTPS port number.
Note

Normally, there is no need to change the port number from “443”.

If you are using a Linux computer and port 10443 is already in use,
specify the HTTP/HTTPS port number.
Click [Apply].
Note

Click [Cancel] if you want to cancel the change to the settings.

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 Select the product to have its firmware updated.
If specifying the product with an IP address or host name

1. Select “Specify IP address”.

2. Input the product’s IP address or host name.

3. Click [Next] and proceed to step 10.

If specifying the product by searching for it over the network

1. Select “Local network discovery”.

2. Click [Next].

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 3. Do one of the following:

 If searching from all products on the network, select “Search current

domain”.

 If searching from a filtered list of all products on the network, select “Specify
IP address range” and input the IP addresses.

4. Click [Next].

5. Select the product to have its firmware updated.

6. Click [Next].

Note

Click [Retry] to retry the search.

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 Click [OK].

Caution
Do not turn off the product or disconnect the network cable during the firmware
update. Additionally, the product cannot be used during the firmware update.

Note

If “WARNING: The device already has a new version installed.” is displayed, the
update is unnecessary as the product is already running the newest version of the
firmware. Click [Cancel] and end the operation.

Input the user name and password for the Administrator

registered to the product.

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 Click [Login].
It will start the firmware update.
When the firmware update is finished, “Upgrade completed.” will be displayed.

Note

If “Authentication failed. Verify user name and password and try again.” is
displayed after clicking [Login], there is an error in the user name or password that
was entered in step 11. Confirm the correct user name and password.

Click [Exit].

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3. Troubleshooting
Message Corrective Actions

Warning  Check the host name or IP address you entered is correct.

You do not have permission to
 Check the SNMP settings in the [Settings] screen match the
access this host. Please check your protocol settings (SNMPv1/v2c, SNMPv3) on the product. You
settings and try again. can check the product protocol settings in Command Center
RX. For more information, refer to the Command Center RX
Warning User Guide.
Devices not found. Search for
 Check the specified firmware file is compatible with your
devices on your local network product.

 Check the product’s system menu or Command Center RX to

confirm if this tool can be used. However, in some products,
the permission settings may not be supported. For more
information, refer to the Operation Guide or Command Center
RX User Guide.

Error  Check the firmware version of the product, and then check the
firmware has been updated.
Upgrade failed.
(Refer to the Operation Guide for how to check the firmware
Reason: Cannot verify installed
version of the product.)
version.
If it has been updated, ignore this error and click [Exit].
Error
Upgrade failed.
If it has not been updated, check the following items and
Reason: Master file version error update the firmware again.
The network is not disconnected
The product is turned on
Error
Upgrade failed. This application is not blocked by a firewall
Reason: Cannot write firmware file to
 If the problem persists, contact your service representative.
device.

Error The HTTP/HTTPS port number specified on the setting screen is

Upgrade failed. already in use. Specify a port number that is not in use.
Reason: This HTTP/HTTPS port
number (#) has been used. Please For Windows
specify another HTTP/HTTPS port You can find unused port numbers by using the "netstat"
number in Settings and try again. command in the command prompt.

For Mac
You can find unused port numbers by using the "netstat"
command or "lsof" command in the terminal.

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 Message Corrective Actions

For Linux
You can find unused port numbers by using the "ss" command or
"lsof" command in the terminal.

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