Siebel System Requirements and Supported Platforms: Version 8.1, Rev. O October 2011

Siebel System Requirements and Supported Platforms
Version 8.1, Rev. O October 2011
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Contents
Siebel System Requirements and Supported Platforms 1
Chapter 1: Introduction
Whats New in This Revision How This Book Is Organized Other Siebel Documentation 8 11 12 12
Oracle Welcomes Your Comments
Chapter 2: Globalization Requirements

Internationalization and Localization
Support of Unicode Standard 15
13
Chapter 3: Hardware and Network Requirements

Server Environment Hardware Requirements Server Network Requirements 18
19 IPV6 Support 19 Firewall Proxy and Reverse Proxy Support Siebel File System Requirements 19
17
Siebel Client Environment Hardware Requirements Siebel Client Network Requirements 20
19
Chapter 4: Client Environment Requirements

Deployment Modes for Siebel Industry Applications
Deployment Modes for Employee Applications 21 Deployment Modes for Partner Applications 22 Deployment Modes for Customer Applications 22
21
Supported Deployment Modes by Application Type Client Types for Siebel CRM 23
25 Deployment Requirements and Settings
22
Requirements for Web Client-Customer Applications (Standard-Interactivity Mode) 25 Requirements for Employee Applications (High-Interactivity Mode) 26
Siebel System Requirements and Supported Platforms Version 8.1, Rev. O
Contents
Requirements for Siebel Mobile Web Client (High-Interactivity Mode) Requirements for Siebel CRM Desktop Requirements for Siebel Tools Client 27
27 28
Requirements for Siebel Developer Web Client (High-Interactivity Mode) 28
Chapter 5: Server Environment Requirements

Homogeneous and Heterogeneous Server Environments
Heterogeneous Component Dependencies 29
29 30
31
Supported Siebel Enterprise Server Operating Systems Cluster Technology Support Virtual Machine Environments Supported Web Servers 34 36 Supported Application Servers 33 34
Software Requirements for Siebel Enterprise ServerBinary Compatibility Support
Chapter 6: Supported Database Server Platforms

Supported Relational Database Management Systems Support for Oracle Real Application Clusters 40 40 Supported Code Pages for Legacy System Integration 37
Chapter 7: Other Supported Platforms

Siebel Communications Server 43
Siebel Communications Server Supported Email Servers 44 Siebel Email Manager Supported Email Servers 45 Siebel Communications ServerSupported Fax Servers 45
Virtual CTI Driver Siebel Chat 46
46
Hardware Requirements for Siebel Chat 46 Software Requirements for Siebel Chat 47
Siebel Smart Answer
47
Smart Answer Server and Installer 47 Smart Answer Administrative Tool 48 Smart Answer Adapter for Siebel 48
Java and J2EE Application Server Support for Nonbrowser Based Products Siebel Reports 50
48
Contents
Siebel Field Service
51 52 52
56
Siebel Field Service Integration to Oracle Real-Time Scheduler Siebel Handheld Applications for Windows-Powered Devices Siebel Email Marketing 56
Supported Server Operating Systems for Siebel Email Marketing Server Siebel Marketing Web Survey Daemon 57
Lightweight Directory Access Protocol and Active Directory Services Interfaces Siebel Search: Oracle Secure Enterprise Search Spell Checking 62 63
63
57
58
Siebel Client Sync
Supported Personal Information Managers
Siebel Server Sync for Microsoft Exchange Server (SSSE) Siebel Wireless 64
63
Chapter 8: Supported Software and Ancillary Programs

Supported Software and Standards Ancillary Programs 76 86 87 90 67
Apache License Agreement, Version 1.1 Apache License Agreement, Version 2.0 OpenGroup X Window System v.11.6 ICU License - ICU 1.8.1 and Later 91
Chapter 9: Supported Upgrade Paths

Upgrade Paths for Siebel Enterprise Server 93 95 Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
Chapter 10: Product and Feature Availability Updates

Product Availability Exceptions for Siebel CRM 8.1 Feature Availability Exceptions 100 103 97
Feature Availability Exceptions Applicable to Siebel CRM 8.1
Contents
Introduction
This chapter includes the following topics: Whats New in This Revision How This Book Is Organized Other Siebel Documentation Oracle Welcomes Your Comments
Introduction Whats New in This Revision
Whats New in This Revision

Table 1 documents important changes made in each revision of the document. NOTE: This version of the document supports Siebel applications versions up to 8.1.1.6.
Table 1. Revision O
Revision History Chapter 5 Topic Supported Web Servers Change In Table 8 on page 34, added link for downloading Oracle HTTP Server 10.1.3.3. In Table 10 on page 37, added support for Microsoft SQL Server 2008 R2. In Table 10 on page 37, added Enteprise Edition to IBM DB2 UDB. Removed this section. Revised section. Revised the note.
Supported Relational Database Management Systems Supported Relational Database Management Systems
Supported Document Types (for Siebel Search) Siebel Server Sync for Microsoft Exchange Server (SSSE) Lightweight Directory Access Protocol and Active Directory Services Interfaces Siebel Communications Server Supported Email Servers
Added information about SSEP and JavaMail. Changed references of Oracle eDelivery to Oracle Software Delivery Cloud. In Table 43 on page 67, updated version number for Lotus Domino and Lotus Notes for SIA. In Table 44 on page 77, updated version number for Lotus Notes (Memo Form). In Table 43 on page 67, separated out the 2010 versions of Microsoft applications to clarify that they are supported only as of the Siebel 8.1.1.6 Fix Pack.
Supported Software and Standards Ancillary Programs Supported Software and Standards
Table 1. Revision O
Revision History Chapter 8 Topic Supported Software and Standards Change In Table 43 on page 67, added support for Microsoft Excel 2010, noted that SSSE only supports Microsoft Exchange as of 8.1.1.6, that Proposals only supports Microsoft PowerPoint as of 8.1.1.6, and that Proposals only supports Microsoft Word as of 8.1.1.6. In Table 43 on page 67, added Microsoft Exchange 2007. In Table 43 on page 67, changed Captaris RightFax product name and updated version. In Table 43 on page 67, removed support for Microsoft Project. In Table 43 on page 67, revised version number for Oracle Access Manager. In Table 43 on page 67, added separate row to indicate support for Microsoft Outlook as of 8.1.1.6. In Table 43 on page 67, updated the version information for Sun Java System Directory Server. In Table 43 on page 67, removed duplicate Sun Java 2 Environment row and updated the version number. In Table 43 on page 67, added support for Microsoft Office 2010 (llisted for individual Microsoft applications). In Table 43 on page 67, added support for Microsoft Exchange Server 2010. In Table 43 on page 67, changed the version number for HP-UX JRE and IBM SDK for Aix. In Table 30 on page 55, added support for Microsoft Windows 7.
Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards Supported Software and Standards
Siebel Handheld Applications for Windows-Powered Devices
Table 1. Revision O
Revision History Chapter 7 Topic Siebel Web Channel Siebel Chat Siebel Server Sync for Microsoft Exchange Server (SSSE) Siebel Server Sync for Microsoft Exchange Server (SSSE) Siebel Chat Change Removed section. Added new section to describe the requirements for Siebel Chat. In Table 39 on page 64, added support for Microsoft Exchange Server 2010. In Table 40 on page 64, added support for Microsoft Outlook 2010. Removed Microsoft Windows Server 2008 and Microsoft Windows Server 2008 R2 as supported. Revised section and added a note about Oracle Access Manager. In Table 34 on page 59, updated OSES information. Updated Table 23 on page 50 with Siebel 8.1.1.6 information. In Table 40 on page 64, added support for Microsoft Outlook 2010. In Table 39 on page 64, added support for Microsoft Exchange Server 2010. In Table 8 on page 34, removed reference to IBM HTTP Web Server version that was erroneous, and added a row for IBM HTTP Web Server v2.0.47.1. Moved this section from Chapter 8, Supported Software and Ancillary Programs. Under Table 5 on page 26, revised JRE version to 1.4.2 and above. Added a note above Table 45 on page 94 to indicate that the 8.1.1.3 Fix Pack is the only Fix Pack that contains 7.8 SEA > 8.1.1 SIA single-step upgrade scripts.
Lightweight Directory Access Protocol and Active Directory Services Interfaces Siebel Search: Oracle Secure Enterprise Search Siebel Reports Siebel Server Sync for Microsoft Exchange Server (SSSE) Siebel Server Sync for Microsoft Exchange Server (SSSE) 5 Supported Web Servers
Virtual Machine Environments
Requirements for Employee Applications (High-Interactivity Mode) Upgrade Paths for Siebel Enterprise Server
10
Introduction How This Book Is Organized
Table 1. Revision O
Revision History Chapter 3 All Topic IPV6 Support Various Change Added section for IPV6 support. Revised the client-type information and moved it into the into the Client chapter, moved Siebel CRM Desktop information into the Client chapter, and moved server environment information into the Server chapter.
How This Book Is Organized

This book contains the definitive list of system requirements and supported platforms for Siebel CRM 8.1. Note the following important information: This document applies to versions of Siebel 8.1.1 applications purchased or deployed after the publication of this document. It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack in order to obtain the latest versions of supported software and the latest fixed bugs.
This guide contains the following chapters: Chapter 1, Introduction. Chapter 2, Globalization Requirements, describes the internationalization and localization requirements. Chapter 3, Hardware and Network Requirements, describes the hardware and network requirements for the Siebel Server environment and the Siebel Client environment. Chapter 4, Client Environment Requirements, describes Web client types, application operating modes, and the software platform requirements for the Siebel Industry Applications clients. Chapter 5, Server Environment Requirements, describes the software platform requirements for the Siebel Enterprise Server and Web server. Chapter 6, Supported Database Server Platforms, describes the software platform requirements for the Siebel Database, as well as the connectivity and management software that must be installed on each application server within the Siebel Enterprise Server. Chapter 7, Other Supported Platforms, describes additional detailed hardware and software requirements for specific Siebel Industry Applications. Chapter 8, Supported Software and Ancillary Programs, provides a comprehensive listing of the software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel Industry Applications. Chapter 9, Supported Upgrade Paths, describes the supported upgrade paths to Release 8.1 of Siebel Industry Applications.
11
Introduction Other Siebel Documentation
Chapter 10, Product and Feature Availability Updates, contains information about Siebel CRM 8.1 product availability exceptions.
Other Siebel Documentation

The Siebel Bookshelf is available on Oracle Technology Network (OTN) at http://www.oracle.com/ technetwork. Maintenance Release and Fix Pack documentation is available on My Oracle Support at https://support.oracle.com. Oracle reserves the right to modify the documentation for Siebel Industry Applications at any time.
Oracle Welcomes Your Comments

To help us improve our products, we want to know about any corrections or clarifications to this guide that you would find useful. Please include in your message: The title and version of the guide (very important) The name and version number of the Siebel application you are using Your name, job title or functional area, company name, phone number, and email address
Contact us through regular mail or email at: Oracles CRM Technical Publications 500 Oracle Parkway Redwood Shores, CA 94065 Siebeldoc_ww@oracle.com We appreciate your feedback.
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Globalization Requirements
This chapter describes the globalization requirements for Siebel Industry Applications. It includes the following topic: Internationalization and Localization
Internationalization and Localization

Siebel Industry Applications support internationalization and localization for specific languages based on customer demand. Siebel CRM 8.1 includes localization support for the languages listed in Table 2, where the word Yes indicates support. To obtain information about updates to the supported languages, log a Service Request.
Table 2.
Localized Languages for Release 8.1 Language Code ARA CHS CHT CSY DAN NLD ENU FIN FRA DEU HEB Siebel Industry Applications Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Siebel Handheld Applications1 No Yes Yes No Yes Yes Yes No Yes Yes No Siebel Wireless Applications No No No No Yes Yes Yes No Yes Yes No Supported Database Code Pages2 Unicode Unicode Unicode Unicode CP1252/5248 Unicode CP1252/5248 Unicode CP1252/5248 Unicode CP1252/5248 Unicode CP1252/5248 Unicode CP1252/5248 Unicode Unicode
Language Arabic Chinese (Simplified) Chinese (Traditional) Czech Danish Dutch English Finnish French German Hebrew
13
Globalization Requirements Internationalization and Localization
Table 2.
Localized Languages for Release 8.1 Language Code ITA JPN KOR POL Siebel Industry Applications Yes Yes Yes Yes Siebel Handheld Applications1 Yes Yes No No Siebel Wireless Applications Yes Yes Yes No Supported Database Code Pages2 CP1252/5248 Unicode CP932/943 Unicode Unicode Unicode
Language Italian Japanese Korean Polish
Portuguese (Brazilian) Portuguese (European) Russian Spanish Swedish Thai Turkish
PTB PTG RUS ESN SVE THA TRK
Yes Yes Yes Yes Yes Yes Yes
Yes Yes No Yes Yes No No
Yes No No Yes Yes No No
CP1252/5248 Unicode CP1252/5248 Unicode Unicode CP1252/5248 Unicode CP1252/5248 Unicode Unicode Unicode
1.
The term Siebel Handheld applications refers collectively to Siebel Sales Handheld Applications for Siebel Industry Applications, Siebel Service Handheld Applications for Siebel Industry Applications, Siebel Sales Handheld Applications for Siebel Industry Applications, Siebel Service Handheld Applications for Siebel Industry Applications, Siebel Consumer Goods Handheld Applications for Siebel Industry Applications, and Siebel Pharma Handheld Applications for Siebel Industry Applications. Table 12 on page 40 lists the Traditional Database Code Pages.
2.
Please note the following additional information about language support: English (ENU) is available on all supported database code pages. IBM DB2 for OS/390 and z/OS is not supported in any language other than English (ENU) for Siebel Industry Applications. For Siebel Industry Applications, IBM DB2 for OS/390 and z/OS is supported for the following languages: English (ENU), French (FRA), German (DEU), Spanish (ESN), Italian (ITA), Japanese (JPN), Dutch (NLD), PTG (Portuguese European), PTB (Portuguese - Brazilian), and Chinese (Traditional).
14
Siebel client installers (for Siebel Mobile or Developer Web Client and Siebel Tools client) support displaying the installer user interface in the following languages: English (ENU), German (DEU), Spanish (ESN), French (FRA), Italian (ITA), Portuguese - Brazilian (PTB), Korean (KOR), Japanese (JPN), and Traditional Chinese (CHT). If the locale defined in a clients regional settings is not one of these languages, the installer will run in ENU instead. For more information about installing Siebel applications and Siebel Language Packs, see the Siebel Installation Guide for the operating system you are using. Siebel Client environments are supported on Windows with Microsoft's Multilingual User Interface (MUI) installed. The Siebel CRM Desktop client can be configured to use any of the Siebel application language packs except for Arabic and Hebrew. Those right-to-left languages are not yet supported by Siebel CRM Desktop. Siebel Smart Answer is supported for Dutch, English, French, German, Italian, and Spanish.
See Siebel Global Deployment Guide for detailed information about common global deployment terminology, about global deployment scenarios, and about how to plan your global deployment. For more information about supported sort orders, see Chapter 7, Other Supported Platforms.
Support of Unicode Standard

Siebel servers and applications support version 3.1 of the Unicode standard, with surrogate passthrough. This means that transaction data can be entered into Siebel applications using characters in any language, and even mixed in a single record, provided that the underlying database server is configured with Unicode as the default character set. Characters introduced in later versions of the Unicode standard will work for data entry, storage, retrieval, and display, but are not guaranteed to be processed or queried correctly.
15
16
Hardware and Network Requirements
This chapter describes the hardware and network requirements for the server environment and the Siebel Client environment. It includes the following topics: Server Environment Hardware Requirements Server Network Requirements Siebel Client Environment Hardware Requirements Siebel Client Network Requirements
NOTE: Use the requirements described in this chapter only as a guideline. The requirements do not take into consideration various factors that affect scalability and performance. Consult Global Customer Support or your hardware vendor for capacity planning or sizing assistance.
Server Environment Hardware Requirements

Table 3 lists the minimum hardware requirements for the server environment. Table 3. Platform All supported OS platforms Minimum Server Environment Hardware Requirements Siebel Server Environment Siebel Gateway Name Server Siebel Server Web Server Database Server As recommended by OS and Web Server vendor As recommended by database vendor Minimum Hardware Required As reommended by OS
Disk Space Requirements

Siebel Enterprise Server architecture is designed to scale across multiple application servers to meet the needs of large, complex deployments. For further assistance in capacity planning and sizing hardware platforms for Siebel Enterprise Server, contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracles Application Expert Services. The number of servers, the CPU resources, and the memory resources required for operating Siebel Industry Applications increases with the number and types of users and Siebel modules deployed.
17
Hardware and Network Requirements Server Network Requirements
Up to 1 gigabyte of disk space can be required on each application server to install the Siebel Enterprise Server software. In addition, servers operating Siebel Remote require 15 MB of usable disk space for each mobile user. Oracle recommends using high-performance and high-availability storage solutions as appropriate for use in deployments of Siebel applications. This is especially important in high- capacity deployments. Oracle recommends using high-performance disks or faulttolerant disk arrays for all application servers, file system servers, and database servers. Hardware or software high-availability disk configurations are critical for Siebel Remote Servers, Database Servers, and Siebel File System Servers. It is recommended that other Siebel Application Servers, Siebel Web Servers and other Siebel Server components are configured to use hardware or software RAID level 1, SAN or comparable configurations.
Clustering
High-availability solutionssuch as clusteringare also recommended on critical components and may be used in conjunction with the high-availability storage solutions stated in Disk Space Requirements on page 17. Clustering is critical for high availability of the Gateway Name Server, Remote Servers and the Database Server. Clustering is also recommended for any application server that is not load-balanced. Customers are responsible for ensuring that clustering is supported on each server component. Oracle customers are responsible for making sure that Siebel Server hardware operates with the supported server operating systems and clustering solutions. See Table 6 on page 30 for a list of the supported server operating systems. See Table 8 on page 34 for a list of the supported Web servers. For more information about clustering, see Cluster Technology Support on page 33.
Server Network Requirements

Siebel Enterprise Server machines require: A TCP/IP LAN with a minimum 100 MB per second connection between the database that hosts the Siebel data and the Siebel Servers (this includes all the associated Siebel Server components). A TCP/IP LAN or WAN with a minimum 100 MB per second connection between the Siebel Servers and the Web Servers hosting the Siebel application. A TCP/IP LAN or WAN with a minimum 100 MB per second connection between the Web Servers hosting the Siebel application and the Web browsers. For customer applications, such as Siebel eSales, Siebel eService, and so forth, a modem with a bandwidth of 56 kilobits per second or faster is advised. If lower-bandwidth modems are used, the application will be functional, but performance degradation can be expected.
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Hardware and Network Requirements Siebel Client Environment Hardware Requirements
IPV6 Support
Siebel CRM applications interoperate with IPV6 for use with Siebel Server infrastructure. Siebel Server implementations may be in an IPv6-compliant network environment if the network stack also supports an IPv4 stack. IPv6 is transparent to Siebel applications if it is installed on the web server, and is only supported for web server and operating system combinations that Siebel applications support and that offer dual-stack IPv6 support. For more information about options for your environment for IPv6 support in the DMZ, see Table 8 on page 34. This support provides IPv6 connectivity for customer-facing web sites while also using IPv4 for communication across the DMZ to the intranet. It is recommended that you use the host name instead of the IP when configuring Siebel applications in environments that use IPV6 and IPv4 in a dual-IP-stack configuration.
Firewall Proxy and Reverse Proxy Support

Firewall proxies and reverse proxies implemented in conjunction with Siebel applications are supported with HTTP 1.0 or 1.1 protocol. Special deployment considerations should be made when using proxies that support HTTP 1.0. Oracle strongly recommends using HTTP 1.1 to avoid known errors in HTTP 1.0. For more information, see the topic about installing the Siebel Web Server Extension in the Siebel Installation Guide for the operating system you are using.
Siebel File System Requirements

The Siebel File System is a network-shared directory structure, or set of directories, used for storing the file attachments and literature within Siebel Industry Applications. It can be deployed on any Siebel-supported operating system that supports long filenames. It must be accessible by Siebel Enterprise Server within the network, either as a network share, or as a locally mounted drive. For more information about the Siebel File System, see the Siebel Installation Guide for the operating system you are using.
Siebel Client Environment Hardware Requirements

Siebel client minimum memory requirements for each client are bounded by minimum requirements of the operating system on which they run. Increasing the number of views to be cached may increase memory requirements. Meeting the minimum requirements by the vendor of those components will not necessarily provide reasonable performance. Use of third-party software required for some features is not factored in, nor are requirements such as virus protection, local firewalls, and so on. It is recommended that you test Siebel application configurations to ensure adequate performance on desktops of employees, customers, and partners.
19
Hardware and Network Requirements Siebel Client Network Requirements
Siebel Client Network Requirements

The following are the requirements for client networks: Siebel Web Client-Customer Applications. For applications such as Siebel eSales, Siebel eService, and so on, use a modem with a bandwidth of 56 kilobits per second or better to the Web servers hosting the Siebel applications. If lower bandwidth modems are used, the application will be functional, but performance degradation can be expected. This lower performance will be the case with any Web site that users access. Siebel Web Client-Employee Applications. Use a LAN or WAN connection to the Web servers hosting the Siebel applications. The connection needs to support the HTTP protocol. Siebel Mobile Web Client-Employee Applications. Use a TCP/IP connection to the Siebel Server it synchronizes with. The Siebel Server is specified in the configuration (CFG) file local to the Siebel Mobile Web Client. Siebel Tools Client. Use either a TCP/IP LAN or WAN for the connections to the database management system (DBMS) hosting the Siebel data and repository. The connection must also have access to the Web servers hosting the Siebel test environment.
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Client Environment Requirements
This chapter describes the software platform requirements for the Siebel Industry Applications clients. The required software includes those products that must be installed separately by the user on the client machine. Siebel Industry Applications can be deployed in two modesin standardinteractivity mode or in high-interactivity mode. This chapter includes the following topics: Deployment Modes for Siebel Industry Applications Supported Deployment Modes by Application Type Client Types for Siebel CRM Requirements for Web Client-Customer Applications (Standard-Interactivity Mode) Requirements for Employee Applications (High-Interactivity Mode) Requirements for Siebel Mobile Web Client (High-Interactivity Mode) Requirements for Siebel Mobile Web Client (High-Interactivity Mode) Requirements for Siebel Tools Client Requirements for Siebel CRM Desktop
Deployment Modes for Siebel Industry Applications

The two major groups of Siebel Industry Applications are: Applications usually used by internal employees of an enterprise. These are called employee applications and generally run in high-interactivity mode. Examples are Siebel Call Center and Siebel Partner Relationship Manager (PRM). Applications usually used by customers or partners of an enterprise. These are called customer and partner applications and typically run in standard-interactivity mode. Examples are Siebel eSales (a customer application) and Siebel PRM Partner Portal (a partner application).
Deployment Modes for Employee Applications

Siebel employee applications run only in high-interactivity mode, with the exception of Microsite Management and Group News (formerly known as ERM). See Deployment Modes for Siebel Industry Applications on page 21 and Requirements for Employee Applications (High-Interactivity Mode) on page 26 for more information about high-interactivity mode and its client requirements.
21
Client Environment Requirements Supported Deployment Modes by Application Type
Deployment Modes for Partner Applications

There are two relevant Siebel partner applications: Siebel Partner Manager. An employee application that is used by channel and alliance professionals to administer and manage their partner base. Because Siebel Partner Manager is meant only for employees, it supports only high-interactivity mode. Siebel Partner Portal. An application for partner users. It supports both standard-interactivity mode and high-interactivity mode. Oracle strongly recommends that customers run Siebel Partner Portal in standard-interactivity mode, because it supports the broadest set of browsers and client operating systems, thereby allowing a customer's entire partner base to access the portal.
However, if a customer has a dedicated (exclusive) partner network, and can require its partners to standardize on more stringent high-interactivity mode requirements (specific browsers, operating systems, and Java runtime environment), then deploying Siebel Partner Portal in high-interactivity mode may be a viable option. There are exceptions to Siebel Partner Portal's support of both standard-interactivity mode and high-interactivity mode for some Siebel Industry Applications, as shown inTable 4 on page 23.
Deployment Modes for Customer Applications

Siebel customer applications run only in standard-interactivity mode. See Requirements for Web Client-Customer Applications (Standard-Interactivity Mode) on page 25 for more information about standard-interactivity mode and its client requirements.
Supported Deployment Modes by Application Type

Table 4 lists the supported deployment modes for different applications or groups of applications. The word Yes indicates support.
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Client Environment Requirements Client Types for Siebel CRM
Employee applications (high interactivity) are optimized for a screen resolution of 1024x768. Customer and partner applications (standard interactivity) are optimized for a screen resolution of 800x600, unless otherwise stated. NOTE: Siebel Microsite Management and Group News are employee applications, but they run in standard-interactivity mode by default. They are optimized for a screen resolution of 1024x768. Customers deploying these applications in standard-interactivity mode must follow the requirements in Requirements for Web Client-Customer Applications (Standard-Interactivity Mode) on page 25.
Table 4.
Supported Deployment Modes by Application StandardInteractivity Mode No Yes No HighInteractivity Mode Yes No Yes
Group of Applications Employee Applications (CRM) Customer Applications Partner Applications (Partner Manager) Partner Applications (Partner Portal)* Siebel Partner Portal Siebel SIA Partner Portal Siebel Apparel and Footwear Partner Portal Siebel Consumer Goods Partner Portal Siebel Dealer Siebel Healthcare Provider Portal Siebel Service Provider Portal Siebel Finance Partner Portal Siebel Agent Portal Siebel Clinical Partner Portal Siebel Partner Portal for Comm, Media and Energy**
Yes Yes Yes No No Yes Yes Yes Yes Yes No
Yes Yes No Yes Yes No No Yes No No Yes
* High Interactivity deployment requires the configuration of browser related settings and software. See Siebel Deployment Planning Guide and Siebel System Administration Guide on the Siebel Bookshelf for the latest requirements. ** High Interactivity requires that customers apply the documented configurations for Shopping Cart Transfer, Partner Satisfaction, and Partner Commerce. User Registration is not supported in High Interactivity. This limitation applies to all Siebel Industry Applications.
Client Types for Siebel CRM

Users can access Siebel Industry Applications through several different client types (deployment options). Client deployment options differ by the amount and type of software installed on the client machine, the application functionality available to the user, and the network requirements.
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Client Environment Requirements Client Types for Siebel CRM
The following client deployment options are supported in this release of Siebel Industry Applications: Siebel Web Client-Customer Applications. (Standard-Interactivity Mode) Siebel Web Client runs in a standard browser from the client personal computer. The browser connects through a Web server to the Siebel Server, which executes business logic and accesses data from the Siebel Database. Browsers include a common set of standards and capabilities that translate into a base set of supported Siebel application features (such as frames, menus, and multi-select). A Siebel application running in standard-interactivity mode assumes the availability of and utilizes these standards based capabilities only. These capabilities provide the interaction required by Siebel customer applications. For more information about standard-interactivity mode and browser support for it, see Requirements for Web Client-Customer Applications (Standard-Interactivity Mode) on page 25. Siebel Web Client-Employee Applications. (High-Interactivity Mode) Siebel Web Client runs in Microsoft Internet Explorer from the client personal computer. The browser connects through a Web server to the Siebel Server, which executes business logic and accesses data from the Siebel Database. The Siebel high-interactivity client takes advantage of the capabilities of the Microsoft Internet Explorer browser. The high-interactivity mode extends the base functionality described in Standard-Interactivity Mode and offers support for additional usability features, such as drag and drop for setting column widths and positions, the ability to select rows and fields by clicking anywhere within the element, and selectively updating portions of the page, based on data that changes. A Siebel application running in high-interactivity mode requires the Microsoft Internet Explorer's advanced capabilities in addition to the base capabilities. For more information about high- interactivity mode, see Requirements for Employee Applications (High-Interactivity Mode) on page 26. Siebel Mobile Web Client. (High-Interactivity Mode) Siebel Mobile Web Client is a portable Microsoft Windows client delivered through a Web browser that is designed for local data access and does not have to be connected to a server. Siebel Mobile Web Client meets the needs of field professionals who do not have continuous access to a network. Siebel Mobile Web Client uses a local database on each mobile machine. Periodically, the client must access the Siebel Remote Server through a dial-up wide area network (WAN), or local area network (LAN) connection to synchronize data changes with the Siebel Database on the database server and Siebel File System. This client requires the installation of Siebel software on the user's personal computer. Siebel Developer Web Client. (High Interactivity-Mode) Siebel Developer Web connects directly to a database server. It is intended for limited and restricted use by Siebel developers and Siebel administrators, and it requires an installation on the client machine. Developers can use it as a testing platform to validate design and configuration changes, while administrators can perform administrative tasks directly with the database server when the Web server and Siebel Server are not available. Siebel Dedicated Client is supported for use in development and test environments only. Siebel Tools Client. Siebel Tools Client is a Microsoft-Windows-based application for users of Siebel Tools. Siebel Handheld Client. Siebel Handheld Client is a mobile client for users of Siebel Handheld products. For more information about requirements for Siebel Handheld applications, see Siebel Handheld Applications for Windows-Powered Devices on page 52.
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Client Environment Requirements Requirements for Web Client-Customer Applications (Standard-Interactivity Mode)
Siebel Wireless Client. Siebel Wireless Client runs in a variety of WML and HTML browsers available for mobile devices, such as personal digital assistants (PDAs), cell phones, and pagers, and does not require any Siebel software to be installed on the client. The browser connects through a wireless gateway, if required, and then through a Web server to the Siebel Server, which executes business logic and accesses data from the Siebel database.
Deployment Requirements and Settings

There are specific application and browser settings and patches required to support the Siebel application. These requirements might change over time, based on the security and other settings that are implemented in third-party products. These settings and application patches are documented in Siebel documentation and some are automatically validated. Changes in third-party products that affect the Siebel application setting requirements after product release are documented on OTN (http://www.oracle.com/technetwork/indexes/documentation). NOTE: The Siebel Bookshelf is available on Oracle Technology Network (OTN) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.
Requirements for Web Client-Customer Applications (Standard-Interactivity Mode)

This section lists the requirements for supporting customer and partner applications. For a definition of customer and partner applications, see "Groups of Siebel Industry Applications" on page 16. Siebel applications support standards-based browser support. Browsers meeting the standard below are supported: Browsers must support HTML 4.01 standard Browsers must support CSS level 2.1 (CSS level 3.0 support is recommended and provides enhanced features) Browsers must support JavaScript version 1.5
Oracle recommends use of browsers that rank highly on the Acid3 series of standards compliance. For more information about browser compliance with Internet standards, see http:// acid3.acidtests.org. In rare instances, browsers may not adequately meet the standards defined above. In that case, it is recommended to use a browser that better complies with Internet standards/Acid3. For more information about enabling the full set of modern browsers, see Article ID 1159335.1 on My Oracle Support (https://support.oracle.com).
25
Client Environment Requirements Requirements for Employee Applications (HighInteractivity Mode)
Requirements for Employee Applications (High-Interactivity Mode)

This section lists the requirements for employee applications. For an explanation of employee applications, see Deployment Modes for Siebel Industry Applications on page 21. Table 5 lists the supported Web browser and client operating-system combinations for highinteractivity mode deployments, where the word Yes indicates support. NOTE: For information about the recommended settings for Internet Explorer browsers, see Article 1066053.1 (Article ID) on My Oracle Support.
Table 5.
Web Browsers for High-Interactivity Clients Browser Internet Explorer 6.0 Internet Explorer 7.0 No Internet Explorer 8.0 Yes
Client Operating System
Microsoft Windows 7 Professional (32-bit and 64-bit) with currently available Service Pack and above Microsoft Vista with SP2 and above Microsoft Windows XP SP3 or above Microsoft Windows XP Tablet PC Edition 2005 SP2 or above
No
No Yes Yes
Yes Yes Yes
Yes Yes No
Each supported browser requires installation of the Oracle Java Runtime Environment (JRE) version 1.4.2 or above. For more information about the high-interactivity client, see Siebel Deployment Planning Guide on the Siebel Bookshelf. NOTE: Tabbed browsing is supported with Siebel applications for one active session. Multiple Web pages may be opened using tabbed browsing, but only one tab can have a live connection to a Siebel application at a given time.
26
Client Environment Requirements Requirements for Siebel Mobile Web Client (HighInteractivity Mode)
Requirements for Siebel Mobile Web Client (High-Interactivity Mode)

The Siebel Mobile Web Client requires installation of the Siebel product components within the Siebel Mobile Web Client with appropriate configuration choices. In addition, the client environment must support the high-interactivity client requirements detailed in Table 5 on page 26.
Requirements for Siebel CRM Desktop

The following section contains information about supported operating systems, Microsoft Office versions, and Outlook profiles for Siebel CRM Desktop.
Supported Operating Systems for Siebel CRM Desktop

Siebel CRM Desktop supports the following operating systems: Microsoft Windows XP SP3 and higher (32-bit) Microsoft Windows Vista SP1 and higher (32-bit and 64-bit) Microsoft Windows 7 (32-bit and 64-bit)
Supported Microsoft Office Versions for Siebel CRM Desktop

Siebel CRM Desktop supports the following Microsoft Office versions: Microsoft Office 2003 SP3 and higher Microsoft Office 2007 SP2 and higher Microsoft Office 2010 (32-bit) and higher
Supported Outlook Profiles for Siebel CRM Desktop

Siebel CRM Desktop supports the following Outlook Profiles: A profile with a single Microsoft Exchange Server email account configured in cached mode or a profile with a single POP3/SMTP Internet email account. A default mail delivery location is required for the platform for Outlook activity processing. The location can be either a Microsoft Exchange mailbox or a POP mail account using a .pst file. Note that the location cannot be changed at a later time. CRM Desktop can only be installed into one Outlook Profile per Windows user. Depending on what data file is set as the default mail delivery location in the Outlook profile selected for Siebel CRM Desktop installation, it can be either an .ost file or a .pst file.
27
Client Environment Requirements Requirements for Siebel Developer Web Client (HighInteractivity Mode)
Language Support for Siebel CRM Desktop

For information about language support for Siebel CRM Desktop, see Chapter 2, Globalization Requirements.
Requirements for Siebel Developer Web Client (High-Interactivity Mode)

The Siebel Developer Web Client requires installation of the Siebel product components within the Siebel Mobile Web Client with appropriate configuration choices in the installer. In addition, the environment must support the high-interactivity client requirements detailed in Table 5 on page 26. The relational database management systems listed in Table 10 on page 37 show the third-party software products that may require installation on the Siebel client machines on which you run Siebel Developer Web Clients. These products are not provided by Oracle; they must be obtained by the customer based on their database-connection requirements.
Requirements for Siebel Tools Client

The Siebel Tools Client requires installation of the product components within the Siebel Tools Client. In addition, it is recommended that you install a Developer Web Client with Siebel Tools.
28
Server Environment Requirements
This chapter describes the software platform requirements for Siebel Enterprise Server and for the Web server. It includes the following topics: Homogeneous and Heterogeneous Server Environments Supported Siebel Enterprise Server Operating Systems Cluster Technology Support Virtual Machine Environments Supported Web Servers Supported Application Servers
Homogeneous and Heterogeneous Server Environments

In homogeneous server environments, Siebel Gateway Name Server, Siebel Servers, and Web servers are all deployed on machines that are running the same operating system. In heterogeneous server environments, Siebel Gateway Name Server, Siebel Servers, and Web servers can be deployed on different supported platforms. Chapter 3, Hardware and Network Requirements, Chapter 5, Server Environment Requirements (this chapter), and Chapter 6, Supported Database Server Platforms detail the combinations of database servers, application servers, Web servers, and the Siebel Gateway Name Server that can be deployed. If specific Siebel Server components require a specific operating system, these components are listed in Heterogeneous Component Dependencies on page 29.
Heterogeneous Component Dependencies

The following components have specific operating-system dependencies at the application-server level. Testing heterogeneous environments must include testing these components in mixedheterogeneous environments: Siebel Smart Answer eDocuments Server Communications Server Gateway Name Server to all the other servers (installation and startup) Replication Regional nodes on Microsoft Windows
29
Server Environment Requirements Supported Siebel Enterprise Server Operating Systems
Authentication MQ Adapter Marketing Server Wireless and Wireless Messaging Integration to Microsoft Exchange Server Siebel Server Sync for Exchange Server (SSSE)
Supported Siebel Enterprise Server Operating Systems

Table 6 lists the 32-bit operating systems and third-party software products that must be installed on the Siebel Servers. These products are not provided by Oracle; they must be obtained by the customer. NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available in order to be able to use the most recent operating system versions.
Table 6.
Software Requirements for Siebel Enterprise Server Patch Level Maintenance Level 5 with SP3 or above. IBM makes this maintenance level available at: http://www.ibm.com/eserver/support/fixes C++ Runtime version 7.0.0.1 or above is required
Operating System and Product IBM AIX 5L version 5.3
Microsoft Windows Server 2003 (32-bit)
Service Pack SP2 or above, including R2. Microsoft makes Service Packs available at: http://www.microsoft.com Additional information regarding fixes in this Service Pack can be found at: http://support.microsoft.com
Sun Solaris 10 (SPARC Compatible) HP-UX 11i v2 for Itanium
Solaris 10 GA Release or above running on UltraSPARC processors or SPARC64 processors compatible with the V9 plus instruction set. For Solaris patch downloads, see http://www.oracle.com/us/sun Gold Applications Patches for HP-UX 11i v2, B.11.23 December 2007 patch bundle or above. HP makes patches available at: http://itrc.hp.com.
30
Table 6.
Software Requirements for Siebel Enterprise Server Patch Level Update 2 or above. Minimum RPM is required. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
Operating System and Product Red Hat Enterprise Linux 4 (32-bit)
Patches are available at http://www.redhat.com Novell SUSE Linux Enterprise Server 9 (32bit) Oracle Enterprise Linux 4 Kernel level 2.6.9-42.0.0.0.1 (32-bit) SP2 or above. Minimum RPM is required. Update 2 or above. Minimum RPM is required. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
Software Requirements for Siebel Enterprise Server Binary Compatibility Support

Oracles support obligations for these platforms are subject to such operating system platforms being binary compatible. In addition, Oracle does not warrant the operation of the Ancillary Programs on these platforms. The vendors of these Ancillary Programs may choose not to provide support on these platforms. To mitigate concerns regarding these Ancillary Programs, Oracle has undertaken appropriate levels of testing of certain features provided by these programs to identify that such features are available.
31
Table 7 lists the software requirements for Binary Compatibility support for Siebel Enterprise Servers. NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available in order to be able to use the most recent operating system versions.
Table 7.
Software Requirements for Siebel Enterprise Server Binary Compatibility Support Siebel Applications Version 8.1.1 or above 8.1.1 or above
Operating System and Product HP-UX 11i v3 Oracle Enterprise Linux 5 kernel level 2.6.18-53el5 (32-bit)
Patch Level HPUX11i-BOE B.11.31.0903 HP-UX Base Operating Environment Apache 3.0.3 Update 4 or above. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
Oracle Enterprise Linux 5.4 kernel level 2.6.18164.0.0.0.1.el5 (64-bit)
Update 4 or above. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
8.1.1.4 or above
Microsoft Windows 2008 (32-bit) Microsoft Windows 2008 R2 (64-bit) Red Hat Enterprise Linux 5 kernel level 2.6.1853el5 (32-bit)
SP 1 or above. Microsoft makes Service Packs available at http://technet.microsoft.com/en-us/ windowsserver/2008/default.aspx. Base level or above. Microsoft makes Service Packs available at http://technet.microsoft.com/en-us/ windowsserver/2008/default.aspx. Update 4 or above. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
8.1.1 or above
8.1.1.5 or above 8.1.1 or above
32
Server Environment Requirements Cluster Technology Support
Table 7.
Software Requirements for Siebel Enterprise Server Binary Compatibility Support Siebel Applications Version 8.1.1.4 or above
Operating System and Product Red Hat Enterprise Linux 5.4 kernel level 2.6.18164.0.0.0.1.el5 (64-bit)
Patch Level Update 4 or above. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
Novell SUSE Enterprise Server 10 2.6.16.60-0.21 or later (32-bit)
Update 1 or above. The following RPMs are required: libstdc++-3.4.6-3.1 compat-libstdc++-33-3.2.3-47.3 libgcc-3.4.6-3.1
8.1.1 or above
IBM AIX 6L version 6.1
TL level 6 with SP2 or above. IBM makes this maintenance level available at: http://www.ibm.com/eserver/support/fixes C++ Runtime version 7.0.0.1 or above is required
8.1.1.3 or above
Cluster Technology Support

High-availability solutions, such as clustering, are recommended on critical components. Oracle's Global Customers Support will accept service requests from supported customers on clustered environments under the following support program: Oracle customers must ensure that clustering is supported on each Siebel Server component. See Siebel Deployment Planning Guide for more information. Oracle customers must also ensure that the server hardware operates with the supported server operating systems and clustering solutions. Cluster vendors are responsible for ensuring that the clustering solution is transparent to the Siebel application. Raise any cluster-specific issues with the cluster vendor. Global Customer Support will not duplicate a customer's environment by using a specific clustering product, but will investigate the reported behavior on a platform specified in this guide. Global Customer Support reserves the right to ask customers for a reproduction on a system without clustering if it has reason to believe the reported behavior is caused by the clustering itself. In this case, the customer works with the cluster provider. Oracle is not under any obligation to make changes to Siebel products in order to accommodate specific clustering platforms. Under this program, clustering products are expected to be transparent to the application.
33
Server Environment Requirements Virtual Machine Environments
Should customers decide to use clustering technology with Siebel products, Oracle strongly recommends that customers conduct thorough preproduction tests. Clustering is critical for the high availability of the Siebel Gateway Name Server, Siebel Remote Servers and the Siebel Database Server, Siebel File System, and certain other Siebel components. Clustering is also recommended for any application server that is not load balanced. For more detailed information about clustering with Siebel products, see Siebel Deployment Planning Guide.
Virtual Machine Environments

Virtual Machine (VM) vendors may offer compatibility warranties to their customers. Oracle offers the following support program for customers selecting a Virtual Machine implementation environment: Oracle's Global Customer Support will accept service requests from customers running Siebel CRM on VM environments as long as the operating system running on the virtual machine meets the requirements specified in this guide. Products other than Siebel CRM, such as Oracle Business Intelligence (Analytics), do not support VM environments. Global Customer Support will not duplicate the customer's environment by using a VM product, but will investigate the reported behavior on a platform specified in this guide. Global Customer Support reserves the right to ask customers for a reproduction on a system without virtual machines if it has reason to believe the reported behavior is caused by the virtual machine itself. In this case, it is recommended that the customer work with the Virtual Machine provider. Oracle is not under any obligation to make changes to Siebel CRM products in order to accommodate the Virtual Machine technology. Under this program, Virtual Machine products are expected to be transparent to the Siebel application. Oracle does not warrant the operation of the Ancillary Programs on these platforms. The vendors of these Ancillary Programs may not provide support on these platforms.
Should customers decide to use VM technologies with Siebel products, Oracle strongly recommends that customers conduct thorough preproduction tests.
Supported Web Servers

The supported Web servers are specified in Table 8. NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available in order to be able to use the most recent web server versions.
Table 8.
Supported Web Servers Operating System and Patch Level Microsoft Windows Server 2003 with SP2 or above (32-bit). Microsoft Windows Server 2008 with SP1 or above (32-bit).
Web Server and Product Microsoft IIS 6.0 or above Microsoft IIS 7.0
34
Server Environment Requirements Supported Web Servers
Table 8.
Supported Web Servers Operating System and Patch Level Microsoft Windows Server 2008 R2 with SP1 or above (64-bit)
Web Server and Product Microsoft IIS 7.5 (32-bit compatibility) using IIS 6.0 compatibility mode NOTE: This is supported as of 8.1.1.5 or above. Oracle iPlanet Web Server 6.1 (SPARC-based), SP4 or above (32-bit) NOTE: This product was formerly known as Sun Java System Web Server. Oracle iPlanet Web Server 7.0 (SPARC-based), SP4 or above (32-bit) NOTE: This product was formerly known as Sun Java System Web Server. NOTE: This is supported as of 8.1.1.5 or above. IBM HTTP Server v2.0.47.1 or above
Sun Solaris 10 GA release with SP6 or above running on UltraSPARC processors or SPARC64 processors compatible with the V9 plus instruction set. Only 32-bit is supported.
Sun Solaris 10 GA release with SP6 or above running on UltraSPARC processors or SPARC64 processors compatible with the V9 plus instruction set. Only 32-bit is supported.
IBM AIX 5L v5.3 and C++ Runtime version 7.0.0.1 or above . IBM AIX 6L v6.1 and C++ Runtime version 7.0.0.1 or above. Red Hat Enterprise Server 4 Novell SUSE Linux Enterprise Server 9
IBM HTTP Server 7.0 or above NOTE: This is supported for Siebel 8.1.1.5 or above.
IBM AIX 5L version 5.3 IBM AIX 6L version 6.1
35
Server Environment Requirements Supported Application Servers
Table 8.
Supported Web Servers Operating System and Patch Level HP-UX 11i v2 for Itanium Red Hat Enterprise Server 4 Update 2 (32-bit) Red Hat Enterprise Server 5 (32-bit) Red Hat Enterprise Server 5.4 (64-bit) Oracle Enterprise Linux 5.1 (32-bit) Oracle Enterprise Linux 5.4 (64-bit) Novell SUSE Linux Enterprise Server 9 (32-bit) Novell SUSE Linux Enterprise Server 10 (32-bit)
Web Server and Product HP Web Server v2.16 32-bit Oracle HTTP Server 10.1.3.3 (Apache Web Server v2.x or above) To download Oracle HTTP Server 10.1.3.3, see http:// www.oracle.com/technetwork/ middleware/ias/downloads/ index.html To download Apache Web Server, see http:// httpd.apache.org/download.cgi
Supported Application Servers

Table 9 lists the supported application servers. NOTE: As J2EE support is not open-ended, you must check for the specific functionality support (such as for JMS or Web Channel).
Table 9.
Supported Application Servers
Supplier and Application Server Fusion Middleware 10g (OC4J) Fusion Middleware 11g (WLS) Tibco 4.3.0 Weblogic Server 10.3 Websphere Application Server 7.0 Websphere MQ 6.0 Websphere MQ 7.0
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Supported Database Server Platforms
This chapter describes the software platform requirements for the Siebel Database, as well as the database connectivity and management software that must be installed on each application server within Siebel Enterprise Server. It includes the following topics: Supported Relational Database Management Systems Support for Oracle Real Application Clusters Supported Code Pages for Legacy System Integration
Supported Relational Database Management Systems

The Siebel Database Server supports the relational database management systems listed in Table 10. NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available in order to be able to use the most recent database versions.
Table 10.

Version 2005 with SP2 or above Code Page1 UCS-2 1252 Sort Order Binary or Dictionary with Case Insensitive and Accent or Dictionary with Case Sensitive Binary or Dictionary with Case Insensitive and Accent or Dictionary with Case Sensitive Binary or Dictionary with Case Insensitive and Accent or Dictionary with Case Sensitive Supported Operating System Available on all Microsoft Windows Server 2003 supported platforms. Available on all Microsoft Windows Server 2003 supported platforms. Available on all Microsoft Windows Server 2003 or Microsoft Windows Server 2008 supported platforms. Microsoft SNAC (SQL Native Connectivity) Connectivity Software Microsoft SNAC (SQL Native Connectivity) Native Client
Vendor and Product Microsoft SQL Server 2005, compatibility level setting of 90 Microsoft SQL Server 2005, Enterprise Edition Microsoft SQL Server 2008 RTM or above
2005 with SP2 or above
UCS-2 1252
Microsoft SNAC (SQL Native Connectivity) Native Client
2008 (32bit and 64bit) RTM or above Service Pack
UCS-2 1252
Microsoft SQL Native Connectivity Client 9.0 (SQL Server 2005). Compatibility mode must be set to 90 when configuring the database.
37
Supported Database Server Platforms Supported Relational Database Management Systems
Table 10.

Version 2008 (32bit and 64bit) RTM or above Service Pack Code Page1 UCS-2 1252 Sort Order Binary or Dictionary with Case Insensitive and Accent or Dictionary with Case Sensitive Supported Operating System Available on all Microsoft Windows Server 2003 or Microsoft Windows Server 2008 supported platforms. Microsoft SNAC (SQL Native Connectivity) Available on all Microsoft Windows Server 2003 or Microsoft Windows Server 2008 supported platforms. Microsoft SNAC (SQL Native Connectivity) Connectivity Software Microsoft SQL Native Connectivity Client 9.0 (SQL Server 2005). Compatibility mode must be set to 90 when configuring the database. Microsoft SQL Native Connectivity Client 9.0 (SQL Server 2005). Compatibility mode must be set to 90 when configuring the database.
Vendor and Product Microsoft SQL Server 2008 Enterprise Edition
Microsoft SQL Server 2008 R2

NOTE: MSSQL Server 2008 R2 is supported as of the Siebel 8.1.1.6 Fix Pack
2008 R2 or above
UCS-2 1252
Binary or Dictionary with Case Insensitive and Accent or Dictionary with Case Sensitive
IBM DB2 for LUW Enterprise Edition
v9.1 with FixPak 4 or above3
UCS-22 1252, 943
Identity (System) SQL_CS_UCA_NO4 SQL_CS_UCA_LTH
Available on all IBM DB2 LUW supported platforms.
IBM DB2 LUW V9 Runtime Client and DB2 LUW V9 Connect with Fix Pak 4 or above IBM DB2 LUW v 9.7 Runtime Client v9.7 Connect with FixPak 1 or above.
IBM UDB Runtime Client 8.1 and UDB Connect PE 8.1 IBM DB2 9.5 Runtime Client and DB2 9.5 Connect with FixPak 5 or above IBM DB2 9.7 Runtime Client and DB2 9.7 Connect with FixPak 1 or above
IBM DB2 LUW Enterprise Edition 3
v9.7 with FixPak 1 or above
UCS-22 1252, 943
Identity (System) SQL_CS_UCA_NO4 SQL_CS_UCA_LTH
Available on all IBM DB2 LUW supported platforms.
IBM DB2 UDB for z/OS
8 + RML or above
5348, 943 1140 EBCDIC Unicode
ASCII
IBM UDB for z/OS and OS/390 v8 (with Required Maintenance Level as specified by APAR ii13985)
38
Supported Database Server Platforms Supported Relational Database Management Systems
Table 10.

Version v9 with PUT 08085 or above Code Page1 5348, 943 1140 EBCDIC Unicode Sort Order ASCII EBCDIC Supported Operating System All operating systems supported by IBM UDB for z/OS v9 (with Required Maintenance Level) Connectivity Software
IBM DB2 9.1 Runtime Client and DB2 9.1 Connect with FixPak 4 or above IBM DB2 9.5 Runtime Client and DB2 9.5 Connect with FixPak 5 or above IBM DB2 9.7 Runtime Client and DB2 9.7 Connect with FixPak 1 or above
Vendor and Product IBM DB2 UDB for z/OS
Oracle 10g Enterprise Server Oracle 10g Standard Edition Oracle 11g R1 Enterprise Server Oracle 11g R1 Standard Edition Oracle 11g R2 Enterprise Server Oracle 11g R1 Standard Edition
10.2.0.2 or above
WE8MSWIN1252, JA16SJIS, AL32UTF8, JA16SJISTILDE
Available on all Oracle supported platforms except IBM z/OS.
Oracle 11g client and Data Direct ODBC Driver 5.3
11.1.0.6 or above
Binary sort order and all linguistic sort orders as provided by Oracle.
11.2.0.1.0 or above
Binary sort order and all linguistic sort orders as provided by Oracle.
1. Referred to as character set for MS SQL and Oracle servers, code set for IBM UDB LUW, and CCSID for IBM UDB on OS/390 and z/OS series. 2. If you are installing an IBM DB2 Unicode database, use UTF-8 as the code set and retain the hyphen. You must enter UTF-8 although the code set support is for UCS-2. This is because when you specify UTF-8 for the VARCHAR field, the VARGRAPHIC field is set to UCS-2 automatically. Therefore, UCS-2 is not specified in this parameter. 3. To download this FixPak, go to http://www.ibm.com. 4. As system performance can be affected by using these sort orders, use of these sort orders is only supported with assistance from Oracles Application Expert Services. For more information, contact your Oracle sales representative for Oracle Advanced Customer Services. 5. Support for IBM DB2 LUW v9.7 is available as of the Siebel 8.1.1.3 Fix Pack.
Note that dictionary sort orders (collation sequences) are not supported for use in the following circumstances:
39
Supported Database Server Platforms Support for Oracle Real Application Clusters
During an upgrade from one Siebel version to another. All databases being upgraded must use a binary sort order (called Identity in UDB). When using Siebel Tools. Development databases where Siebel Tools is being used must use a binary sort order (called Identity in UDB).
Support for Oracle Real Application Clusters

Table 11 lists information for Oracle Real Application Clusters (RAC). Table 11. Support for Oracle RAC Certified Oracle Version 10.1.0.2 Siebel Remote Enabled Active/Passive Active/Active 11.1.0.6 Active/Passive Active/Active 11.2.0.1.0 Active/Passive Active/Active Siebel Remote Disabled Active/Passive Active/Active Active/Passive Active/Active Active/Passive Active/Active
Oracle Server Version Oracle 10g Enterprise Server Oracle 11g R1 Enterprise Server Oracle 11g R2 Enterprise Server
Supported Code Pages for Legacy System Integration

Siebel Industry Applications integration with legacy systems also supports integration of pre-Unicode data based on the Microsoft Character Sets, IBM Code Sets and Oracle Character Sets, listed in Table 12. NOTE: For Siebel 7.5 or later, these code pages are not supported as the default code pages of a Siebel production database. They are supported only during the temporary upgrade from an existing code page using a pre-7.5 Siebel software version.
Table 12.
Supported Legacy System Integration Character Sets Language Code CHS CHT Siebel Name CP936 CP950 SQL Server Character Sets 936 950 DB2 UDB Code Sets 1386 1370 Oracle Character Sets ZHS16GBK ZHT16MSWIN950
Language Description Chinese (Simplified) Chinese (Traditional)
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Supported Database Server Platforms Supported Code Pages for Legacy System Integration
Table 12.
Supported Legacy System Integration Character Sets Language Code CSY DAN NLD ENU FIN FRA DEU HEB ITA JPN KOR PTB PTG ESN SVE Siebel Name CP1250 CP1252 CP1252 CP1252 CP1252 CP1252 CP1252 CP1255 CP1252 CP932 CP949 CP1252 CP1252 CP1252 CP1252 SQL Server Character Sets 1252 1252 1252 1252 1252 1252 1252 1255 1252 932 949 1252 1252 1252 1252 DB2 UDB Code Sets 5346 1252 1252 1252 1252 1252 1252 5351 1252 943 1363 1252 1252 1252 1252 Oracle Character Sets EE8MSWIN1250 WE8MSWIN1252 WE8MSWIN1252 WE8MSWIN1252 WE8MSWIN1252 WE8MSWIN1252 WE8MSWIN1252 IW8MSWIN1255 WE8MSWIN1252 JA16SJIS KO16MSWIN949 WE8MSWIN1252 WE8MSWIN1252 WE8MSWIN1252 WE8MSWIN1252
Language Description Czech Danish Dutch English Finnish French German Hebrew Italian Japanese Korean Portuguese (Brazilian) Portuguese (European) Spanish Swedish
41
Supported Database Server Platforms Supported Code Pages for Legacy System Integration
42
Other Supported Platforms
This chapter describes the additional hardware and software requirements for specific Siebel Industry Applications. It includes the following topics: Siebel Communications Server Virtual CTI Driver Siebel Chat Java and J2EE Application Server Support for Nonbrowser Based Products Siebel Reports Siebel Field Service Siebel Field Service Integration to Oracle Real-Time Scheduler Siebel Handheld Applications for Windows-Powered Devices Siebel Email Marketing Lightweight Directory Access Protocol and Active Directory Services Interfaces Siebel Search: Oracle Secure Enterprise Search Spell Checking Siebel Client Sync Siebel Wireless
Siebel Communications Server

This section documents support for third-party products for use with Siebel Communications Server, which supports communications features for Siebel Call Center, Siebel Email Response, and other Siebel Industry Applications. Communications channels supported for Siebel Industry Applications include voice, email, fax, page, and wireless message. This section describes email server, fax server, and CTI middleware support for Siebel Communications Server, and email server support for Siebel Email Manager. For third-party communications product support issues not mentioned in this chapter, see Chapter 8, Supported Software and Ancillary Programs. The following modules or features use the infrastructure provided by the Siebel Communications Server (communications drivers and profiles, communications templates, and Communications Outbound Manager and Communications Inbound Manager server components) to send outbound email, fax, or other types of messages, or to receive inbound email: Send Email (outbound email)
43
Other Supported Platforms Siebel Communications Server
Send Fax (outbound fax) Send Wireless Message (outbound wireless message) Siebel eMarketing (outbound email, fax) Communication requests (outbound email, fax, page, wireless message) Siebel Workflow (outbound email, fax, page, outbound wireless message) Siebel Email Response (inbound and outbound email)
The following modules or features use or extend the infrastructure provided by Siebel Communications Server (communications drivers and profiles, and Communications Session Manager server component) to support agents using the communications toolbar for the voice or email channels: Siebel CTI Siebel Email Response
Siebel Communications Server Supported Email Servers

This section lists the supported email servers for Siebel Communications Server. Use a supported email server to communicate with the Siebel Communications Server; otherwise Oracle Global Customer Support may not be able to fully support your deployment. Table 13 lists the supported email servers for Siebel Communications Server. For supported software versions of the email servers, see Chapter 7, Other Supported Platforms. Use the Internet SMTP/ POP3 or SMTP/IMAP Server communications driver to communicate with the email servers listed in Table 13.
Table 13.
Supported Email Servers for Siebel Communications Server
Email Server Lotus Domino Microsoft Exchange
NOTE: Siebel Communications Server supports secure communications using SSL. Note the following: Siebel Strong Encryption Pack (SSEP) is required for Microsoft Exchange Server 2007 SMTP/POP3 SSL support. You must upgrade to JavaMail 1.4.4 in order to support IMAP.
For more information about Siebel Communications Server, see Siebel Communications Server Administration Guide on Siebel Bookshelf on OTN ( http://www.oracle.com/technetwork).
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Other Supported Platforms Siebel Communications Server
Siebel Email Manager Supported Email Servers

Siebel Email Manager is a server component that Siebel Workflow Policies can use to send email. NOTE: Use the Siebel Communications Server (Communications Outbound Manager component) and its associated templates and outbound communications requests functionality for future development, rather than Siebel Email Manager.
Microsoft Windows Platforms

Table 14 lists the email servers that are supported for use with Siebel Email Manager and which MAPI service provider must be present on the Siebel Server machine in order to communicate with each email server. NOTE: Use a supported email server to communicate with Siebel Email Manager; otherwise Oracle Global Customer Support may not be able to fully support your deployment. For the supported software versions of the email servers, see Chapter 7, Other Supported Platforms.
Table 14.
Supported Email Servers for Siebel Email Manager Email Manager Interface on Microsoft Windows: Extended MAPI Using Internet email service provider Using Microsoft Exchange service provider
Email Server Lotus Domino Microsoft Windows
UNIX Platforms
For Siebel Email Manager, Siebel Industry Applications do not explicitly support specific email servers on UNIX platforms. Instead, Siebel Industry Applications rely on the UNIX mail command. You must verify that the mail command is working on the Siebel Server machine before you set up Siebel Email Manager.
Siebel Communications ServerSupported Fax Servers

In order to send a fax, an email message must be converted to a fax. You need both a third-party fax server and an email server for this purpose. For supported software versions for fax servers, see Chapter 8, Supported Software and Ancillary Programs. For details on configuring fax addressing schemes, see Siebel Communications Server Administration Guide.
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Other Supported Platforms Virtual CTI Driver
Virtual CTI Driver

The Virtual CTI Driver supports CTI connectivity to Oracle Contact Center Anywhere and to Siebel Chat. Table 15 lists the requirements for Oracle Contact Center Anywhere, and Table 16 lists the requirements for Siebel Chat.
Table 15.
Virtual Driver for Oracle Contact Center Anywhere Operating System Microsoft Windows 2003 Oracle Contact Center Anywhere Version 8.1.3
Siebel Version 8.1
Table 16.
Virtual Driver for Siebel Chat Operating System Microsoft Windows 2003 Oracle Contact Center Anywhere Version 8.1.3
Siebel Version 8.1
Siebel Chat
The following section describes the hardware and software requirements for Siebel Chat.
Hardware Requirements for Siebel Chat

Table 17 lists the recommended minimum hardware requirements for Siebel Chat to support, for example, 100 concurrent agents, each handling three simultaneous chats where: The database space required by Oracle Contact On Demand for each chat interaction is 5.3 KB on average. The FTP impact for each chat transcript is 2 KB plus the number of characters divided by 1000. Additional database space is required for the Siebel Call Center application to support typical service requests or activity records created. Refer to your own custom environment to see the typical size of service requests and activity records.
Table 17.
Minimum Hardware Requirements for Siebel Chat Chat Component Siebel Call Center Application Server Siebel Call Center Application Server Minimum Hardware Requirements For information about minimum hardware requirements, see Chapter 3, Hardware and Network Requirements. For information about minimum hardware requirements, see Chapter 3, Hardware and Network Requirements.
Operating System Oracle Solaris Windows
46
Other Supported Platforms Siebel Smart Answer
Software Requirements for Siebel Chat

Table 18 lists the software requirements for Siebel Chat.
Table 18.
Minimum Software Requirements for Siebel Chat Operating System Supported operating systems include: IBM AIX HP-UX Oracle Solaris Linux (Red Hat Enterprise Linux and Novell SUSE Linux Enterprise) Component Items The full Siebel Enterprise 8.1 software package is supported by Siebel Call Center. For more information about component items (versions, patches, and so on), see the following: Chapter 5, Server Environment Requirements Siebel Installation Guide for the operating system you are using.
Chat Component Siebel Call Center Application
Siebel Smart Answer

The following sections describe the requirements for Siebel Smart Answer.
Smart Answer Server and Installer

The following platforms are supported for Siebel Smart Answer: Microsoft Windows Server 2003
The following additional software is required: PostgreSQL 8.3. You can download and install PostgreSQL from http://www.postgresql.org/ download/windows. Java Runtime Environment 1.6+. You can download and install Java from http://java.com/en/. Python Interpreter 2.4. You can download and install this product from http://www.python.org/ download/. NOTE: Siebel Smart Answer is not yet compatible with Python version 3.0 and above. PyWin32. You can download and install this product from http://sourceforge.net/projects/ pywin32/files/. NOTE: This product is required for running Smart Answer Server as a Windows service. It is highly recommended, but it is optional.
Make sure to download the automated installer that matches your version of Python.
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Other Supported Platforms Java and J2EE Application Server Support for Nonbrowser Based Products
Smart Answer Administrative Tool

Siebel Smart Answer Administrative Tool is available on all major platforms that can run the Java Runtime Environment. The following additional software is required: Java Runtime Environment 1.6+. You can download and install Java from http://java.com/en/.
NOTE: The Smart Answer Administrative Tool is a remote client for interfacing with the Smart Answer Server. In order to use Smart Answer Administrative Tool, you must have an active Smart Answer Server installed on your network.
Smart Answer Adapter for Siebel

Smart Answer Adapter for Siebel is only available for Microsoft Windows platforms. Siebel 8.1.1.3 is the minimum version required for the Smart Answer Adapter.
Java and J2EE Application Server Support for Nonbrowser Based Products
The following sections describe support for Java and J2EE versions.
Siebel Data Bean

Table 19 lists the supported JVM and JRE versions that are supported with Siebel Java Data Bean.
Table 19.
Supported JVM and JRE Version for Siebel Java Data Bean JVM and JRE Provider Sun Sun IBM HP Sun Sun Sun JVM and JRE Version 1.6
Operating System Windows Solaris AIX HP-UX 11i v2 for Itanium Red Hat Linux Novell SUSE Linux Oracle Enterprise Linux
48
Other Supported Platforms Java and J2EE Application Server Support for Nonbrowser Based Products
Siebel Resource Adapter (Managed)

Table 20 lists the supported J2EE Application Servers for Siebel Resource Adapter (Managed).
Table 20. Product
Supported J2EE Application Servers
IBM WebSphere Application Server 6.1 Oracle WebLogic 9.2 Oracle Application Server (Oracle Application Server Containers for Java Platform, Enterprise Edition [C4J 10.1.3.3])
Siebel Resource Adapter (Nonmanaged)

Table 21 lists JVM and JRE version that are supported with Siebel Resource Adapter (non-managed).
Table 21.
Supported JVM and JRE version for Siebel Resource Adapter (Nonmanaged) JVM and JRE Provider Sun Sun IBM HP Sun Sun Sun JVM and JRE Version 1.6
Supported Java Messaging Servers

For information about supported application servers, see Table 22 on page 50.
49
Other Supported Platforms Siebel Reports
Supported JVM and JRE Versions for Java Business Services

Table 22 lists the JVM and JRE versions that are supported with Java Business Services.
Table 22.
Supported JVM and JRE Versions for Java Business Services JVM and JRE Provider Sun Sun IBM HP Sun Sun Sun JVM and JRE Version 1.6
Siebel Reports
Table 23 shows supported versions of Oracle Business Intelligence Publisher (Oracle BI Publisher) software and Java Development Kit (JDK) per Siebel CRM release.
Table 23.
Versions Supported for Siebel Reports by Release Oracle BI Publisher 10.1.3.4.1 and latest patch 10.1.3.4.1 and latest patch 10.1.3.4.1 10.1.3.4.1 10.1.3.4.0 JDK 1.6 Comments SSL Support My Reports View enhancements 1.6 1.61 1.5 1.5 1.5 Parameterization and multi-org enhancements Quality revision for UI changes/correct integration instructions Scheduling and parameterization supported Scheduling and parameterization not supported
Siebel CRM Version 8.1.1.6 Fix Pack
8.1.1.5 Fix Pack 8.1.1.4 Fix Pack 8.1.1.3 Fix Pack 8.1.1.2 Fix Pack 8.1.1.1 Fix Pack 8.1.12
1. 2.
As of the Siebel 8.1.1.4 Fix Pack, JRE 1.6 is supported. Siebel CRM version 8.1.1 is the basis for all 8.1.1.x fix packs.
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Other Supported Platforms Siebel Field Service
Oracle BI Publisher Oracle Business Intelligence Publisher Add-in for Microsoft Word (also known as Oracle BI Publisher Desktop) is an authoring tool that allows you to use native formatting features of Microsoft Word to design layout templates for Siebel reports. Note the following information about Oracle BI Publisher Desktop: You must install Oracle BI Publisher Desktop on the same machine where Microsoft Word is installed. The following versions of Microsoft Word are supported: 2003, 2007, 2010.
For more information about Siebel Reports, see Siebel Reports Guide on Siebel Bookshelf on Oracle Technology Network (OTN).
Siebel Field Service

This section documents bar code details for Siebel Field Service. For more information, see the section about bar codes in Siebel Field Service Guide.
Bar Codes
The bar code types supported by Siebel Field Service are listed and described in Table 24.
Table 24. Bar Code Type
Bar Code Types Supported by Siebel Field Service Industry Application Warehousing, Shipping ID, Inventory, Manufacturing Shipping Features Bar codes are short Most popular symbology. Bar codes are long. Bar codes are shorter than Code 39 (compact/dense symbol). Character Set Numbers Numbers and Letters Numbers, Letters and Special Characters Bars, Spaces for Each Character 5 bars, 5 spaces 5 bars, 4 spaces
Interleaved 2 of 5 Code 39
Code 128
3 bars, 3 spaces
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Other Supported Platforms Siebel Field Service Integration to Oracle Real-Time Scheduler
Your Siebel application comes with Code 39 fonts for printing bar codes in reports. You can select one of the variations of Code 39 that are listed in Table 25.
Table 25.
Fonts for Printing Code 39 Bar Codes Font Name BC 39 HI BC 39 HI TALL BC 39 HI HR BC 39 HI TALL HR Description High precision with normal height High precision with tall height BC 39 HI with character below the bar code BC 39 HI TALL with character below the bar code
File Name 39 HI.TTF 39 HITALL.TTF 38 HIHR.TTF 39 HITLHR.TTF
Siebel Field Service Integration to Oracle Real-Time Scheduler

Table 26 describes the source and target application and versions for the Siebel Field Service Integration to Oracle Real-Time Scheduler.
Table 26.
Source and Target Applications and Versions Version 8.1.1.5 Target Application Oracle Real-Time Scheduler Version 1.13.2
Source Application Siebel
Table 27 describes the integration infrastructure versions.
Table 27. Product SOA Suite
Integration Infrastructure Versions Version Oracle 11g PS1 (11.1.1.2) Database Oracle 10.2.0.4 Oracle 11.1.0.7
Siebel Handheld Applications for Windows-Powered Devices

This section documents the additional system requirements for Siebel Handheld applications for Windows-powered devices. For more information on Siebel Handheld applications, see the relevant books on the Siebel Bookshelf.
52
Other Supported Platforms Siebel Handheld Applications for Windows-Powered Devices
Windows Mobile 5 Devices that can be used for running Siebel Handheld applications must meet the criteria listed in Table 28. For information about the supported languages for Siebel Handheld applications, see Table 2 on page 13.
Table 28.
Hardware Requirements for Siebel Handheld Applications Memory Requirements 64 MB RAM or above, 128 MB RAM recommended Processor 200 MHz or above, 400 MHz recommended Display Resolution QVGA1 Display Mode Portrait mode (240X320) Squarescreens (240X240) Landscape mode (320X240) Portrait mode (240X320) Squarescreens (240X240) Landscape mode (320X240) Portrait mode (240X320) Landscape mode (320X240)
Operating System and Version Microsoft Windows Mobile 5 Pocket PC
Microsoft Windows Mobile 5 Pocket PC Phone Edition
64 MB RAM or above, 128 MB RAM recommended
200 MHz or above, 400 MHz recommended
QVGA1
Microsoft Windows Mobile 6 Professional Edition
64 MB RAM or above, 128 MB RAM recommended
200 MHz or above, 400 MHz recommended
QVGA1
1. Other resolutions (meaning resolutions less than 240 pixels) are not supported. Larger resolutions may work, but lesser resolutions may not work because certain UI elements may be blocked out.
The criteria listed in Table 28 represent the absolute minimum memory and hardware requirements under which Siebel Handheld clients can operate. They also represent the recommended memory and hardware requirements for Siebel Handheld clients that will provide reasonable performance for most customer deployments. If customers increase the number of views to be cached, the memory requirements may increase. Use of third-party software required for some features is not factored, nor is software not needed by Oracle, such as virus protection, VPN/Device Management client, Email push client and so on. Unless a significant amount of third-party software is used, it is recommended that you follow the recommended hardware requirements provided in Table 28 when selecting a device.
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Oracle certifies the platform for Siebel Handheld applications and Siebel 8.1 will support the Windows Mobile 5 and Windows Mobile 6 platforms. Oracle works with leading device vendors to certify the platform and use of some of the devices for testing. It is highly recommended that customers first test any devices on Siebel Handheld applications before they make any major purchasing decisions. Users should run through the expected list of functionality that they could need, as well as the functionality of the key UI elements, such as the menu bar, the tool bar, the help menu, and so forth. For a list of handheld devices tested by Oracle, refer to My Oracle Support (https:// support.oracle.com), and search for the phrase Device Support Model for Siebel Handheld and Siebel Wireless. Siebel customers are advised to report any devices that are known to be working, but not listed in the Device Support Model for Siebel Handheld and Siebel Wireless document, to Global Customer Support. Please report these devices by opening a Service Request and providing details of the device. Please also provide information about any workarounds that you may have to perform.
Supported Printers
Table 29 lists the supported printers for Windows-powered devices.
Table 29.
Supported Printers for Windows-Powered Devices Name Microflash M2t Microflash M4t PocketJet 200 Micronics Star
Manufacturer O'Neil O'Neil Pentax Technologies STAR Printer
NOTE: The Field Software Print CE 2.67 printer driver is supported for Siebel Handheld.
Synchronization
The following sections contain information about Companion Synchronization, Direct Server Synchronization, and Direct Server Synchronization via Proxy.
Companion Synchronization Siebel Handheld applications for Windows-powered device users who select Companion Synchronization (CS) will need either a desktop or laptop PC in addition to their Windows-powered handheld device.
54
Companion Synchronization involves connecting the handheld device to a PC using ActiveSync. Users synchronize the Siebel application on their Windows-powered devices with the Siebel Mobile Web Client on their PCs. Companion synchronization requires a Siebel license for both the client PC and for the Windows-powered handheld device. Companion Synchronization (CS) supports the client operating systems listed in Table 30.
Table 30.
Supported Client Operating Systems for Companion Synchronization Operating System Microsoft Windows XP SP2 Microsoft Windows XP Tablet PC Edition 2005 Microsoft Vista
Siebel Application Siebel Sales Handheld (Business Applications), Siebel Pharma Handheld, Siebel Sales Handheld (Siebel Industry Applications)
NOTE: The Siebel Client environments (except Siebel Handheld applications) are supported on Windows XP with Microsofts Multilingual User Interface (MUI) installed. Using the MUI will result in certain operating-system UI elements, such as menus and dialog boxes, being displayed in the MUI language chosen, while other UI elements are displayed in English (ENU). This problem is due to a Microsoft defect.
Direct Server Synchronization Direct Server Sync (DSS) allows users to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through any supported network connection. A Siebel Handheld application user can connect to a central system to exchange data and keep synchronized using a dial-up modem or network card. For DSS users, the Siebel Handheld application for Windows-powered synchronization components must be installed and activated on the Siebel Server. The supported server operating systems and Web servers are listed in Table 31.
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Other Supported Platforms Siebel Email Marketing
Direct Server Sync via Proxy Direct Server Sync via Proxy (DSSvP) also allows users to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through the proxy network connection established by the companion PC. For DSSvP users, the Siebel Handheld application for Windows-powered synchronization components must be installed and activated on the Siebel Server. The supported server operating systems and Web servers are the same as those for DSS, and are listed in Table 31.
Table 31.
Supported Server Operating Systems for Direct Server Sync and Direct Server Sync via Proxy Patch Level Requires Service Pack 2 or above
Vendor and Product Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Datacenter Edition
Siebel Email Marketing

This section documents the system requirements for Siebel Email Marketing and Siebel Marketing Web Survey Daemon.
Supported Server Operating Systems for Siebel Email Marketing Server

Table 32 lists the supported operating systems for Siebel Email Marketing Server.
Table 32.
Operating Systems Supported by Siebel Email Marketing Server Email Marketing Server IBM AIX 5L v5.3 JVM Sun JDK 1.6
Siebel Server IBM AIX 5L v5.3 Maintenance Level 5 with SP3 or above Microsoft Windows Server 2003 Enterprise Edition (32-bit)
Microsoft Windows Server 2003 Enterprise Edition (32-bit)
Sun JDK 1.6
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Other Supported Platforms Lightweight Directory Access Protocol and Active Directory Services Interfaces
Table 32.
Operating Systems Supported by Siebel Email Marketing Server Email Marketing Server Microsoft Windows Server 2003 Datacenter Edition (32-bit) JVM Sun JDK 1.6
Siebel Server Microsoft Windows Server 2003 Datacenter Edition (32-bit) Microsoft Windows Server 2003 Standard Edition (32-bit) Sun Solaris 10 (SPARC Compatible) HP-UX 11i v2 for Itanium Red Hat Enterprise Linux 4.0 (32-bit) Novell SUSE Linux Enterprise Server 9.0 (32-bit)
Microsoft Windows Server 2003 Standard Edition (32-bit) Sun Solaris 10 (SPARC Compatible) HP-UX 11i v2 for Itanium Red Hat Enterprise Linux 4.0 (32-bit) Novell SUSE Linux Enterprise Server 9.0 (32bit)
Sun JDK 1.6
Sun JDK 1.6 Sun JDK 1.6 Sun JDK 1.6 Sun JDK 1.6
Siebel Marketing Web Survey Daemon

Table 33 lists the database requirements for Siebel Marketing Web Survey Daemon.
Table 33.
Databases Supported for Siebel Marketing Web Survey Daemon
Supported Database Oracle 10g Oracle 11g
Lightweight Directory Access Protocol and Active Directory Services Interfaces

LDAP directories can run on a different server than the Siebel Server or the Web server. The LDAP servers listed in Table 43 on page 67 are supported with full password management and error messaging functionality. Other directory servers are supported if they meet the following conditions: They comply with the LDAP 3.0 standard Password handling is not required (password expiry and other password-messaging features)
57
Other Supported Platforms Siebel Search: Oracle Secure Enterprise Search
Examples of LDAP 3.0 integrations would be customers who are implementing SSO via Oracle Access Manager or similar third-party products. Vendors who provide directory server products that support the LDAP 3.0 standard include Oracle, IBM, Microsoft, and Novell. Oracle provides Active Directory support that requires the native connector shipped with the operating systems that are supported for Siebel applications on Microsoft Windows servers. Siebel Active Directory support is limited to specific active directory connectors based on the operating systems listed in Table 6 on page 30. Customers may use the AD connector to connect with any Active Directory schemas that are deemed compatible by Microsoft. Siebel CRM applications also support Oracle Access Manager for SSO authentication using LDAP. For more information about versions, see Table 43 on page 67. For more information about LDAP or ADSI, see Siebel Security Guide on the Siebel Bookshelf on OTN at http://www.oracle.com/technetwork.
Siebel Search: Oracle Secure Enterprise Search

As of Siebel CRM version 8.1, Oracle Secure Enterprise Search is the default search tool. Table 34 lists the supported operating systems and platform information.
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Table 34.
Oracle Secure Enterprise Search Oracle Secure Enterprise Search Version Release 10.1.8, patch 10.1.8.4 or higher Oracle Secure Enterprise Search Platform AIX 5L version 5.3
Siebel CRM Version 8.1 through 8.1.1.3
Siebel Platform AIX 5L version 5.3 Microsoft Windows 2003 SP1
HP-UX 11i v2 for Itanium Novell SUSE Linux Enterprise Server 9 Oracle Enterprise Linux 4 Red Hat Enterprise Linux 4
HP-UX 11i v2 for Itanium Novell SUSE Linux Enterprise Server 9 Oracle Enterprise Linux 4 Red Hat Enterprise Linux 4 Microsoft Windows 2003 SP1
Sun Solaris 10 Microsoft Windows 2003 SP1
Sun Solaris 10 AIX 5L version 5.3 Oracle Enterprise Linux 4 Red Hat Enterprise Linux 4 Microsoft Windows 2003 SP1 Sun Solaris 10
8.1.1.4 and higher
Release 11.1.2 and higher
Oracle Enterprise Linux 4 Microsoft Windows 2003 SP2 Microsoft Windows 2003 SP2
Oracle Enterprise Linux 4 Sun Solaris 10 Microsoft Windows 2003 SP1
Microsoft Windows 2003 SP2
Microsoft Windows 2003 SP2
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To download Oracle SES and to view the complete Oracle SES documentation set on Oracle Technology Network (OTN), see http://www.oracle.com/technetwork/indexes/products.index.html. NOTE: If you do not already have an OTN user name and password, you must register online. Registration is free at http://www.oracle.com/technetwork/index.html. For information about Oracle SES integration with Siebel applications, see Siebel Search Administration Guide on the Siebel Bookshelf on Oracle Technology Network. For certification information about Oracle SES, see the Certifications section of My Oracle Support.
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Table 35 lists the supported languages for Oracle Secure Enterprise Search. OSES can search any language that can be represented by Unicode 2.0.
Table 35.
Supported Languages for Oracle Secure Enterprise Search Language Code ARA CHS CHT DAN Supported Database Code Pages Unicode Unicode Unicode CP1252/5248 Unicode
Language Arabic Chinese (Simplified) Chinese (Traditional) Danish
Dutch
NLD
CP1252/5248 Unicode
English
ENU
CP1252/5248 Unicode
Finnish
FIN
CP1252/5248 Unicode
French
FRA
CP1252/5248 Unicode
German
DEU
CP1252/5248 Unicode
Hebrew Italian
HEB ITA
Unicode CP1252/5248 Unicode
Japanese
JPN
CP932/943 Unicode
Korean Portuguese (Brazilian)
KOR PTB
Unicode CP1252/5248 Unicode
Portuguese (European)
PTG
CP1252/5248 Unicode
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Other Supported Platforms Spell Checking
Table 35.
Supported Languages for Oracle Secure Enterprise Search Language Code ESN Supported Database Code Pages CP1252/5248 Unicode
Language Spanish
Swedish
SVE
CP1252/5248 Unicode
NOTE: For more information about supported database code pages, see Table 10 on page 37.
Spell Checking
This section documents additional requirements for Spell Checking. For more information, see Siebel Email Response Administration Guide and Siebel Fundamentals.
Supported Languages
The Siebel Spell Checking feature is not available in all supported languages listed in Table 2 on page 13. The Spell Check dictionaries support the languages listed in Table 36.
Table 36.
Supported Languages for Spell Checking Code Page 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16 1252/UTF-16
Language Description Danish Dutch (including the new spelling [De Nieuwe Spelling]) English (United States) includes legal and medical dictionaries Finnish French (including both European and Canadian spelling) German (including spelling reform [Die Neue Rechtschreibung]) Italian Norwegian Bokml dialect Portuguese (Iberian and Brazilian) Spanish (including European, Mexican and South American vocabulary) Swedish
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Other Supported Platforms Siebel Client Sync
Siebel Client Sync

This section documents additional system requirements for Siebel Client Sync. For more information, see Siebel Client Sync Guide.
Supported Personal Information Managers

Siebel Client Sync supports the Personal Information Managers listed in Table 37.
Table 37.
Supported Personal Information Managers for Siebel Client Sync
Personal Information Manager (PIM) Microsoft Outlook (2003, 2007, 2010) Lotus Notes
Notes PC application only. Pocket Outlook is not supported. To make Pocket Outlook data accessible to Siebel Client Sync, synchronize Pocket Outlook with PC Outlook. Version 7.x Version 8.0.x Version 8.5.x
Siebel Server Sync for Microsoft Exchange Server (SSSE)

The following section describes the email programs, email servers, and application server platforms that are supported for Siebel Server Sync for Microsoft Exchange Server (SSSE). NOTE: Currently, only the Microsoft Windows platform is supported. Table 38 lists the supported Siebel Server operating systems for SSSE. Note that any machine hosting a PIMSI Engine Server Component, PIMSI Dispatcher Server Component, or an Exchange Connector must use one of these operating systems.
Table 38.
Supported Server Operating Systems for SSSE
Server Operating System Microsoft Windows 2003 Server Microsoft Windows 2008 Table 39 lists the supported email servers for SSSE.
63
Other Supported Platforms Siebel Wireless
Table 39.
Supported Email Servers for SSSE
Email Server Microsoft Exchange Server 2003 with SP2 or higher Microsoft Exchange Server 2007 with SP1 or higher Microsoft Exchange Server 2010 The SSSE Outlook Add-In is an optional component installed on the end users desktop. Table 40 lists the supported versions of Microsoft Outlook.
Table 40.
Supported Email Programs for SSSE
Email Program Microsoft Outlook 2003 Microsoft Outlook 2007 Microsoft Outlook 2010
The SSSE Embedded Outlook Calendar is an optional component that exposes the Microsoft Outlook Calendar inside the Siebel Web Client. Table 41 lists the supported versions of Microsoft Outlook.
Table 41.
Supported Email Programs for SSSE Embedded Outlook Calendar
Email Program Microsoft Outlook 2003 Microsoft Outlook 2007
NOTE: Because of third-party limitations, the Embedded Outlook Calendar is not supported with Microsoft Outlook 2010.
Siebel Wireless
This section documents the additional requirements for Siebel Wireless. For more information, see Siebel Wireless Administration Guide. Siebel Wireless is supported by markup languages that are supported by mobile browsers. In other words, any mobile browser that supports the following markup languages is supported: HTML (also covers XHTML) WML 1.3 and above
64
Table 42 lists the browsers that have been certified by Oracle.
Table 42. Browser Nokia S60 Browsers
Supported Wireless Browsers for Siebel Wireless Default Markup Language XHTML XHTML
Openwave Browsers 6.1 or above Nokia Series 40 and Series 60 Browsers Microsoft Pocket Internet Explorer for WM6 BlackBerry Browsers
XHTML
HTML 3.2
HTML
Note the following critical factors associated with this support model for Siebel Wireless: Not all browsers support both HTML and WML markup languages. Please check with the device manufacturers for the supported markup languages for the different browsers. Siebel Wireless supports the delivery of specific, markup-language content to specific browsers. For example, if a mobile browser can support only HTML but not WML, then Siebel Wireless can be configured to deliver only HTML content to that mobile browser:

Navigate to the site map and click on Administration - Web Browser to specify this configuration. Customers must provide the user-agent string for the mobile browser, as well as specifying the markup language for that browser. The default markup language can also be configured globally. For Siebel CRM 8.x, the default markup language is HTML. Consult the following guides on the Siebel Bookshelf for the configuration details:

Siebel Wireless Administration Guide Siebel System Administration Guide
If you believe the mobile browser that you are using is supported, but are unable to display Siebel Wireless content, you will most likely have to adjust the markup language settings.
65
Minor discrepancies in the UI elements between the different browsers are expected. Oracle will not consider these as product defects, because these discrepancies are caused by different implementations of the mobile browsers. If there are major issues that prevent users from accessing critical functionality, Oracle may treat these issues as enhancement requests. Therefore, it is highly recommended that customers first test any devices on Siebel Wireless before making any major purchasing decisions. UI issues can be easily detected during initial testing.
66
67
68
69
70
71
72
73
Supported Software and Ancillary Programs
This chapter provides a comprehensive listing of the software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel Industry Applications. The third-party software and respective versions listed in this chapter supersede any other documentation that may be available. This chapter includes the following topics: Supported Software and Standards Ancillary Programs Apache License Agreement, Version 1.1 OpenGroup X Window System v.11.6 ICU License - ICU 1.8.1 and Later
Supported Software and Standards

Siebel Industry Applications support the third-party software products and standards listed in Table 43. These products must be obtained directly from the vendors who sell them.
Table 43.
Supported Software Associated Siebel Module Siebel Management Server/Diagnostic Console Applicable Release 8.1
Vendor and Product or Standard Activestate PERL
Version 5.6 or higher
Description Diagnostic console for configuration of the Siebel Management Server. Used for outbound forms integration. Used for outbound forms integration. J2EE application server.
Adobe Designer Adobe Forms Server BEA WebLogic
6.0 6.0 9.0
Siebel Call Center Siebel Call Center Siebel Industry Applications
8.1 8.1 8.1
67
Supported Software and Ancillary Programs Supported Software and Standards
Table 43.
Supported Software Associated Siebel Module Siebel Industry Applications (Siebel Communications Server [Send Fax command, outbound communication requests using fax channel]) Includes the following: Siebel Sales Siebel Orders Siebel Quotes Siebel Order Management Standard for Webbased course management. For content on public and private company profiles. For content on public and private company profiles. Java software development kits and run-time environments used to develop and support Java applications. Java software development kits and run-time environments used to develop and support Java applications. 8.1 Applicable Release 8.1
Vendor and Product or Standard OpenText RightFax (Captaris RightFax)
Version 9.4
Description Enterprise fax server that provides fax capability for Siebel application users.
Cybersource Developer Kit (CDK) for C/Perl
3.4 (Windows, AIX, HP), 3.4.7 (Solaris)
Used for creditcard processing.
8.1
Department of Defense (Advanced Distributed Learning initiative) Dun & Bradstreet Content Service Dun & Bradstreet Worldbase HP-UX Java Runtime Environment (JRE)
1.2
Siebel Employee Relationship Management Siebel Content Services Siebel Dun & Bradstreet Integration Solution Siebel Email Marketing Server, Siebel Email Marketing Server Standalone
Not applicable Not applicable 1.6
8.1
8.1
8.1
IBM 32-bit SDK for AIX, Java 2 Technology Edition
1.6
Siebel Email Marketing Server, Siebel Email Marketing Server Standalone
8.1
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Table 43.
Supported Software Associated Siebel Module Siebel Industry Applications (LDAP Security Adapter) Siebel Industry Applications Siebel Industry Applications Siebel Industry Applications (MQ Series Adapter) Siebel Industry Applications (Siebel Communications Server, Siebel Email Manager Server component) Siebel Industry Applications (Send Email command) Siebel Client Sync Applicable Release 8.1
Vendor and Product or Standard IBM Directory Server IBM WebSphere Application Server IBM WebSphere Application Server Edge Components IBM WebSphere MQ
Version 6.0
Description LDAP support.
6.0 5.1
J2EE application server. Proxy server.
8.1 8.1
5.3 CSD09
Provides middleware messaging and connectivity. Email server that provides email functionality for Siebel application users. Allows users to send email from Siebel Industry Applications. Allows users to synchronize contact and calendar information with Siebel Industry Applications. Allows users to synchronize contact and calendar information with Siebel Industry Applications. Supports Email Response
8.1
IBM Lotus Domino
8.0.x, 8.5.x
8.1
IBM Lotus Notes
8.0.x, 8.5.x
8.1
IBM Lotus Notes
6.x and 7.x
8.1 through 8.1.1.4
IBM Lotus Notes
7.x, 8.0.x, 8.5.x
Siebel Client Sync
8.1.1.5 and above
IMAP/POP/SMTP
IMAP4, POP3 SSL 3.0
Siebel Communications Server
8.1.
69
Table 43.
Supported Software Associated Siebel Module Siebel Insurance Applicable Release 8.1
Vendor and Product or Standard ISO XML Insurance
Version 3.5
Description Provides Integration from Siebel Insurance product to ISO database. ISO is database provider for the insurance claims industry. Active Directory Server
Microsoft Active Directory NOTE: Platforms other than Microsoft Windows only support LDAP features with the LDAP connector against Microsoft Active Directory. Microsoft Active Directory Services Client
Compatible with the operating systems listed in Table 6 on page 30.
Siebel Industry Applications (ADSI Security Adapter)
8.1
Compatible with the operating systems listed in Table 6 on page 30. 4.0
Siebel Industry Applications (ADSI Security Adapter)
Active Directory Client
8.1
Microsoft ActiveSync
Includes the following: Siebel Sales Handheld Siebel Service Handheld Siebel Pharma Handheld Siebel Consumer Goods Handheld Siebel Medical Handheld
Required to establish a synchronization conduit between the handheld device and a PC.
8.1
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Table 43.
Supported Software Associated Siebel Module Siebel Industry Applications Applicable Release 8.1
Vendor and Product or Standard Microsoft Data Access Components (MDAC)
Version Included in MSDN SW
Description Includes ODBC drivers for Microsoft Access, Text, Microsoft SQL Server and ADO components. Spreadsheet application. Spreadsheet application. Email Server that provides email functionality for Siebel application users.
Microsoft Excel Microsoft Excel Microsoft Exchange Server
2003, 2007 2010 2003, 2007
Siebel Industry Applications Siebel Industry Applications Siebel Industry Applications (Siebel Communications Server, Siebel Email Manager server component) NOTE: Microsoft Exchange Server 2007 is supported as of the Siebel 8.1.1.6 Fix Pack.
8.1 8.1.1.6 8.1
Microsoft Exchange Server Microsoft Exchange Server Microsoft Outlook
2003, 2007
SSSE
Integration point with Siebel Client Sync. Integration point with Siebel Client Sync. Allows users to send email from Siebel Industry Applications. Allows users to send email from Siebel Industry Applications
8.1
2010
SSSE
8.1.1.6
2003, 2007
Siebel Industry Applications (Send Email command) F9 is supported
8.1
Microsoft Outlook
2010
Siebel Industry Applications (Send Email command) F9 is supported
8.1.1.6
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Table 43.
Supported Software Associated Siebel Module Siebel Client Sync Applicable Release 8.1.1.2
Vendor and Product or Standard Microsoft Outlook
Version Office 2003, 2007
Description Allows users to synchronize contact and calendar information with Siebel Industry Applications. Allows users to synchronize contact and calendar information with Siebel Industry Applications.
Microsoft Outlook
2010
Siebel Client Sync
8.1.1.6
Microsoft Outlook Microsoft Outlook Microsoft Outlook Embedded Outlook Calendar Microsoft PowerPoint
2003, 2007 2010 2003, 2007
SSSE SSSE SSSE
8.1 8.1.1.6 8.1
Office 2003, 2007
Siebel Proposals and Presentations
Allows end users to integrate data between Siebel Industry Applications and Microsoft PowerPoint. Allows users to integrate data between Siebel Industry Applications and Microsoft PowerPoint. Allows users to collaborate with the entire organization around opportunities and service requests.
8.1
Microsoft PowerPoint
2010
8.1.1.6
Microsoft Sharepoint Portal Server
SPS 2003
Siebel Collaboration
8.1
72
Table 43.
Supported Software Associated Siebel Module Siebel Proposals and Presentations Applicable Release 8.1
Vendor and Product or Standard Microsoft Word
Version Office 2003, 2007
Description Allows servers to generate proposals and correspondence in Microsoft Word directly from Siebel Industry Applications. Allows servers to generate proposals and correspondence in Microsoft Word directly from Siebel Industry Applications. Provides LDAP support (LDAP Security Adapter). File format used to export and import strings into the Siebel repository. Enables measurement of application availability, performance, usage, and transaction response time.
Microsoft Word
2010
8.1.1.6
Novell NDS eDirectory Oasis Committee XLIFF (XML Localization Interchange File) Open Group Application Response Management (ARM) Standard
8.8
Siebel Industry Applications (LDAP Security Adapter) Siebel Tools
8.1
1.0 and 1.1
8.1
2.0
Siebel Industry Applications
8.1
73
Table 43.
Vendor and Product or Standard Oracle Access Manager
Version 10.1.4, 11.1.1.5.0
Description Provides a range of identity administration and security functions including: Web Single Sign-On User selfservice Selfregistration Workflow functionality Auditing Access reporting Policy management Dynamic group management Delegated administration
Oracle Internet Directory
10.1.4, 11g
An LDAP-compliant directory service implemented as an application on the Oracle database. Available to customers who are deploying any Oracle product that is LDAP-enabled.
8.1
74
Table 43.
Vendor and Product or Standard Oracle Virtual Directory
Version 10.1.4.0.1, 11g
Description Provides the ability to integrate LDAPaware applications into directory environments while minimizing or eliminating the requirement to change either the infrastructure or the applications. Used for viewing portable document format (PDF) documents. SAP Integration Object Wizard, IDOC Adapter, BAPI Adapter and Receiver. Prebuilt dataflows are for SAP R/3 4.6C. C library that provides RFC access to SAP R/3. Displays survey results within Siebel Industry Applications. Email server, provides functionality for Siebel application users. Used for encrypting communications.
Portable Document Format (PDF)
1.3 and above
Siebel Bookshelf Siebel Reports Server
8.1
SAP R/3
4.6C, 4.7
Siebel Connector for SAP R/3
8.1
SAP RFC SDK
4.6C
Siebel Connector for SAP R/3 Siebel Industry Applications
8.1
Satmetrix hashing function that permits secured access to Satmetrix services Sendmail Advanced Message Server
9.5
8.1
3.0.2
8.1
SSL
3.0
8.1
75
Supported Software and Ancillary Programs Ancillary Programs
Table 43.
Supported Software Associated Siebel Module Siebel Email Marketing Server Applicable Release 8.1
Vendor and Product or Standard Sun Java 2 Software Development Kit (J2SDK), Standard Edition
Version 1.6
Description Java software development kits and run-time environments used to develop and support Java applications. Provides the framework for the Management Server and Diagnostic Console. Provides LDAP support. Email server, provides email functionality for Siebel application users. Provides sales tax calculation for the United States and Canada.
Sun J2SE
5.0 or above
Siebel Management Server and Diagnostic Console
8.1
Sun Java System Directory Server Sun Java System Messaging Server
5.2.x, 6.0.x, 6.3.x 6.1
Siebel Industry Applications (LDAP Security Adapter) Siebel Industry Applications
8.1
8.1
Taxware International Sales/ Use Tax System
3.4
Siebel eSales, Siebel Orders, Siebel Quotes, Siebel eChannel Partner Portal, Siebel Order Management Siebel Sales, Siebel Orders, Siebel Quotes, Siebel Channel Partner Portal, Siebel Order Management
8.1
Taxware International WORLDTAX System
2.5
Provides tax calculation for most European and many Asian-Pacific and SouthAmerican countries.
8.1
Ancillary Programs
The ancillary programs listed in Table 44 are provided with Siebel Industry Applications through licensing agreements with the vendors who own them. The use of all ancillary programs is governed by the terms of the Software License and Services Agreement (SLSA) between your company and Oracle.
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Instructions for installing the ancillary programs are provided in the Siebel Installation Guide for the operating system you are using, and in other installation information on the Siebel Bookshelf. Your Siebel Industry Applications software may include some or all of the ancillary programs listed in Table 44.
Table 44.
Ancillary Programs Associated Siebel Module Siebel Installer Distribution Method and Description Embedded. Packages Siebel Server components for installation. Embedded. Invokes Web Services in InstallShields product Update Service 5.0. Embedded. JSP Standard Tag Library. JSP standard tag library that provides helper JSP tags that enable rapid JSP page development (user interface development). Embedded. Logging library for Java. Embedded. Text processing Java classes. Embedded. Base library to support user interfaces based on the Model 2 approach. Applicable Release 8.1
Vendor and Product Adobe InstallShield MultiPlatform compiled runtime components Apache Software Foundation Axis
Version 5.03 Hotfix
1.2.1
Siebel Installers, Siebel Update Server
8.1
Apache Software Foundation Jakarta TagLibs Apache Software Foundation JSTL
1.2
Siebel Email Marketing Server Standalone Siebel Management Server/ Diagnostic Console
8.1
1.1 or higher
8.1
Apache Software Foundation Log4J Apache Software Foundation ORO Apache Software Foundation Struts
1.2
Siebel Email Marketing Server Siebel Email Marketing Server Siebel Management Server/ Diagnostic Console
8.1
4.1
8.1
1.1 or higher.
8.1
77
Table 44.
Ancillary Programs Associated Siebel Module Siebel Email Marketing Server Siebel Management Server/ Diagnostic Tool, Siebel Update Server Siebel System Software Siebel System Software Siebel Industry Applications Distribution Method and Description Embedded. Java servlet container. Embedded. Web container necessary on the Management Server and Siebel Update Server. Embedded. XSLT stylesheet processing. Embedded. XML parser. Embedded. C++ Unicode library used for conversion between code pages and Unicode. Embedded. Provides multidocument windows and tabbed document capabilities. Embedded. Provides signature capture on the handheld device. Applicable Release 8.1
Vendor and Product Apache Software Foundation Tomcat Apache Software Foundation Tomcat
Version 4.1
5.1
8.1
Apache Software Foundation Xalan C++ Apache Software Foundation Xerces C++ Basis Technology Rosette Core Library for Unicode
1.5
8.1
2.2
8.1
4.0.3
8.1
Codejock Software Xtreme Toolkit Pro
8.70
Siebel Tools
8.1
Communication Intelligence Corporation (CIC) Inktools for Windows CE
1.6
Siebel Signature Capture
8.1
78
Table 44.
Ancillary Programs Associated Siebel Module Siebel Signature Capture Distribution Method and Description Embedded. Provides signature viewing and capture on a Tablet PC. Embedded. Provides Oracle Database connectivity. Embedded. Provides Oracle Database connectivity. Embedded. Browser-based editor for simplified HTML authoring. Embedded. Packaged into Siebel Handheld Client applications. Allows printing from handheld devices through portable printers. Embedded. Fontware Code 39 bar code fonts in TruType format for Windows. Embedded. Fontware Code 39 bar code fonts in PCL format for UNIX. Applicable Release 8.1
Vendor and Product Communication Intelligence Corporation (CIC) iSign
Version 3.1
DataDirect Closed ODBC Driver for Oracle DataDirect Connect ODBC Driver Manager Ektron eWeb Edit Pro + XML
5.1
8.1
5.1
8.1
4.2
Siebel Email Marketing, Web Marketing, Events Manager Siebel Handheld applications
8.1
Field Software Printer CE
2.67
8.1
Fontware 39 Bar Code Fonts
PC - Compatible True Type
Siebel Field Service, Siebel Bar Code
8.1
Fontware 39 Bar Code Fonts
PCL (UNIX)
Siebel Field Service, Siebel Bar Code
8.1
79
Table 44.
Ancillary Programs Associated Siebel Module Siebel Tools, Siebel System Software Distribution Method and Description Embedded. Provides business rules designer support. Embedded. Provides business rules run-time support. Distributed. Siebel integration with LDAP directory to support external user authentication. Distributed. Utility to generate certificate files for supporting Secure Sockets Level (SSL) with LDAP. Distributed. Utility to generate certificate files for supporting SSL with LDAP. Embedded. Library used for conversion between codepages and Unicode. Applicable Release 8.1
Vendor and Product Haley Authority Enterprise
Version 5.2c
Haley Rules SP
5.2a
Siebel Tools, Siebel System Software
8.1
IBM Directory Server
6.0
8.1
IBM GSK iKeyMan
7.0.3
8.1
IBM GSKit
7.0.3
8.1
IBM International Components for Unicode
ICU4C 2.4
8.1
80
Table 44.
Ancillary Programs Associated Siebel Module Siebel Industry Applications Distribution Method and Description Embedded. Siebel integration with LDAP directory to support external user authentication. Distributed. Store-andForward technology for Siebel Mobile Solutions. Embedded. C++ library based on ILOG Solver that is specially adapted for configuring constrained structured systems. Embedded. Optimizes the schedule. Embedded. Allows booking of appointments. Embedded. C++ library for solving combinatorial problems and providing optimal solutions. Applicable Release 8.1
Vendor and Product IBM LDAP (Lightweight Directory Access Protocol) SDK
Version 6.0
IBM WebSphere MQe
2.0
Siebel Store-and Forward Messaging
8.1
ILOG Configurator
2.3
Siebel eConfigurator, Siebel Configurator, and Siebel eAdvisor Bundle
8.1
ILOG Dispatcher
3.3
Siebel Scheduling Siebel Scheduling Siebel eConfigurator, Configurator (Version 5.3), Siebel eAdvisor Bundle (Version 5.3), Siebel Scheduling (Version 5.1)
8.1
ILOG Scheduler
5.3
8.1
ILOG Solver
5.3
8.1
81
Table 44.
Ancillary Programs Associated Siebel Module Siebel Client Sync Distribution Method and Description Embedded. Allows synchronization of contact and calendar information between Siebel Industry Applications and personal information management devices. Embedded. Allows users to create email using Lotus forms directly from Siebel Industry Applications. Embedded. Packages Siebel client components for installation. Embedded. Facilitates development on both Windows and UNIX platforms using a single codebase. Embedded. Used to create CAB files during the installation. Applicable Release 8.1
Vendor and Product Intellisync
Version 7.3 SDK
IBM Lotus Notes (Memo Form)
8.0.x, 8.5.x
Siebel Send Email
8.1
Macrovision Professional + East and West Language Packs Mainsoft Visual MainWin
6.3.0
Siebel Installer
8.1
5.0.4
Siebel Server Extensions
8.1
Microsoft cabwiz.exe
2.0
Siebel Consumer Goods Handheld, Siebel Pharma Handheld, Siebel Medical Handheld
8.1
82
Table 44.
Ancillary Programs Associated Siebel Module Siebel Application Deployment Manager Siebel Handheld Distribution Method and Description Infopath templates are shipped as part of Management Server. Embedded. RDBMS for Siebel Handheld applications. Applicable Release 8.1
Vendor and Product Microsoft Infopath
Version 2003 Requires JRE version 1.5 or higher
Microsoft SQL Server CE
2.0
8.1
Microsoft Visual Studio 7.0 Runtime Components Motive Profile Express
7.0.9466.0
Siebel Installer
8.1
2.1
Distributed. Used for configuration management, verification, and data gathering. Embedded. Siebel VB scripting engine Embedded. Siebel eScript scripting language. Embedded. Operating system libraries used for Siebel Object Manager on UNIX platforms. Embedded. Allows Siebel Anywhere to perform a differential between binary files.
8.1
Mystic River Softbridge Basic Language SDK Nombas ScriptEase Integration Software Developer Kit (portion of) Open Group X Window System
5.4
Siebel Tools
8.1
4.30c
Siebel Tools
8.1
X11 R6
Siebel Web Server Extensions
8.1
PocketSoft RTPatch
7.0.1
Siebel Anywhere
8.1
83
Table 44.
Ancillary Programs Associated Siebel Module Siebel Email Response Siebel Industry Applications Distribution Method and Description Embedded. Encrypts email messages. Embedded. Provides data encryption algorithms. Embedded. Provides data encryption algorithms. Embedded. Provides encryption between Siebel Web Server Extensions and the Object Manager. Embedded. Provides encryption between the Siebel Application Server and J2EE Application Servers. Provides RFC access to SAP R/ 3. NOTE: Note: Only Oracle and SAP licensees are authorized to use Siebel Connector for SAP R/3. Applicable Release 8.1
Vendor and Product RSA Security BSAFE CERT-C RSA Security BSAFE Crypto-C
Version 2.7
6.2
8.1
RSA Security BSAFE Crypto-J
3.5
8.1
RSA Security BSAFE SSL-C
2.6
8.1
RSA Security BSAFE SSL-J
4.1.6
8.1
SAP RFC SDK compiled header files
4.6B
Siebel Connector for SAP R/3
8.1
84
Table 44.
Ancillary Programs Associated Siebel Module Siebel Data Quality Matching Server Siebel Remote, Siebel Tools, Application Deployment Manager (ADM) Distribution Method and Description Embedded. Duplicate data identification. Embedded. Database engine used by Siebel Mobile Web Client (using Siebel Remote) and for the demonstration databases. This software is shipped with the Siebel client and with Siebel Tools. Embedded. Provides colorcoded syntax highlighting to the Siebel Script Editor. Distributed. Supports charting capabilities within Siebel Industry Applications. Applicable Release 8.1
Vendor and Product Search Software America SSANAME3 Sybase Adaptive Server Anywhere (ASA)
Version 2.4
9.0.1
8.1
Tetradyne SourceView ActiveX Control
3.03
Siebel Tools
8.1
Visual Mining NetCharts Server
4.6
8.1
85
Supported Software and Ancillary Programs Apache License Agreement, Version 1.1
Table 44.
Ancillary Programs Associated Siebel Module Siebel Industry Applications Distribution Method and Description Embedded. Provides spellchecking capabilities for Siebel Industry Applications. Embedded. Compresses file attachments, Siebel Remote files, and Siebel Applicable Release 8.1
Vendor and Product Wintertree Software Sentry Spelling Checker Engine
Version 5.14.11.0
Zlib Compression Library
1.1.4
8.1
Internet Session Network API (SISNAPI)

traffic.
Apache License Agreement, Version 1.1

Relevant portions of the License Agreements for the Apache products bundled with this Oracle release are reprinted below. Siebel Industry Applications and other Siebel products include this software, which was developed by the Apache Software Foundation (www.apache.org). The Apache components are subject to the following terms and conditions. The Apache Software License, Version 1.1 Copyright (c) 1999 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. The end-user documentation included with the redistribution, if any, must include the following acknowledgment: This product includes software developed by the Apache Software Foundation (http://www.apache.org/). Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.
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The names Xerces and Apache Software Foundation must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact apache@apache.org. Products derived from this software may not be called Apache, nor may Apache appear in their name, without prior written permission of the Apache Software Foundation. THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Apache License Agreement, Version 2.0

Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. License shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License. Legal Entity shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, control means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity. You (or Your) shall mean an individual or Legal Entity exercising permissions granted by this License. Source form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files. Object form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. Work shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
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Derivative Works shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof. Contribution shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, submitted means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution. Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work. 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed. 4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions: (a) You must give any other recipients of the Work or Derivative Works a copy of this License; and (b) You must cause any modified files to carry prominent notices stating that You changed the files; and (c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and
88
(d) If the Work includes a NOTICE text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License. You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License. 5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file. 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an AS IS BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License. 8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages. 9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability. END OF TERMS AND CONDITIONS APPENDIX: How to apply the Apache License to your work.
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Supported Software and Ancillary Programs OpenGroup X Window System v.11.6
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same printed page as the copyright notice for easier identification within third-party archives. Copyright [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an AS IS BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
OpenGroup X Window System v.11.6

Terms and Conditions COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1999, 2000, 2001 Compaq Computer Corporation Copyright (c) 1999, 2000, 2001 Hewlett-Packard Company Copyright (c) 1999, 2000, 2001 IBM Corporation Copyright (c) 1999, 2000, 2001 Hummingbird Communications Ltd. Copyright (c) 1999, 2000, 2001 Silicon Graphics, Inc. Copyright (c) 1999, 2000, 2001 Sun Microsystems, Inc. Copyright (c) 1999, 2000, 2001 The Open Group All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the Software), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, provided that the above copyright notice(s) and this permission notice appear in all copies of the Software and that both the above copyright notice(s) and this permission notice appear in supporting documentation.
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Supported Software and Ancillary Programs ICU License - ICU 1.8.1 and Later
THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder. X Window System is a trademark of The Open Group. OSF/1, OSF/Motif and Motif are registered trademarks, and OSF, the OSF logo, LBX, X Window System, and Xinerama are trademarks of the Open Group. All other trademarks and registered trademarks mentioned herein are the property of their respective owners.
ICU License - ICU 1.8.1 and Later

Copyright and Permission Notice Copyright (c) 1995-2001 International Business Machines Corporation and others All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the Software), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, provided that the above copyright notice(s) and this permission notice appear in all copies of the Software and that both the above copyright notice(s) and this permission notice appear in supporting documentation. THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.
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Supported Software and Ancillary Programs ICU License - ICU 1.8.1 and Later
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Supported Upgrade Paths
This chapter describes the supported upgrade paths to Siebel CRM 8.1. Please note that upgrading to Siebel CRM 8.1 requires an upgrade of all Siebel supported relational database platform software. See Table 10 on page 37 for the list of supported relational databases. This chapter includes the following topic: Upgrade Paths for Siebel Enterprise Server Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
Upgrade Paths for Siebel Enterprise Server

Table 45 lists the upgrade paths for Siebel Enterprise Server for Siebel Industry Applications and Siebel Industry Applications. Direct upgrade paths to Siebel version 8.1.1 SIA are only supported from version 7.5.x or 8.x Siebel Industry Applications releases. Siebel CRM 8.1.1 Statement of Direction/Planned Features and Siebel CRM 8.1.1 Focus on Siebel CRM Industry Applications contain more information. To locate these documents, within My Oracle Support, navigate to the Knowledge tab, and search for Doc ID 549362.1 and 751172.1, respectively. NOTE: The Siebel 8.1.1.3 Fix Pack is the only Fix Pack that contains 7.8 SEA > 8.1.1 SIA single-step upgrade scripts. After you have upgraded, apply the latest Siebel 8.1.1.x Fix Pack.
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Supported Upgrade Paths Upgrade Paths for Siebel Enterprise Server
Table 45.
Supported Upgrade Paths for Siebel Industry Applications and Siebel Industry Applications Supported Language
Siebel Release Siebel Industry Applications Siebel 7 (Release 7.5.3)
English, French, Spanish, German, Italian, Dutch, Danish, Japanese, Portuguese - Brazilian, Simplified Chinese, Czech, Finnish, Korean, Portuguese English, French, German, Spanish, Italian, Dutch, Japanese English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic Horizontal to Vertical
Siebel 7 (Release 7.7) Siebel 7 (Release 7.8.2)
Siebel 8 (Siebel 8.0)
Siebel 8 (Siebel 8.1) Siebel Industry Applications Siebel Industry Applications (Release 7.5.3)
English, French, Spanish, German, Italian, Danish, Dutch, Japanese, Portuguese - Brazilian, Czech, Simplified Chinese, Korean, Portuguese English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel Industry Applications (Release 7.7)
Siebel Industry Applications (Release 7.8.2)
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Supported Upgrade Paths Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
Table 45.
Supported Upgrade Paths for Siebel Industry Applications and Siebel Industry Applications Supported Language English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Japanese, Portuguese - Brazilian, Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel Release Siebel 8 (Siebel 8.0)
NOTE: For Siebel Enterprise Applications customers who are upgrading to the Siebel 8.1.1.3 Fix Pack, the upgrade path is as follows: Upgrade to Siebel version 8.1.1, Siebel 8.1.1.1, or Siebel 8.1.1.2, and then upgrade to Siebel 8.1.1.3. This applies to a Siebel database upgrade only.
Upgrade Paths for Siebel Enterprise Server for IBM DB2/390

Table 46 lists the upgrade paths for Siebel Enterprise Server for Siebel Industry Applications and Siebel Industry Applications.
Table 46.
Supported Upgrade Paths for Siebel Industry Applications and Siebel Industry Applications for IBM DB2/390 Supported Language
Siebel Release Siebel Industry Applications Siebel 7 (Release 7.5.3) Siebel 7 (Release 7.7) Siebel 7 (Release 7.8.2) Siebel 8 (Siebel 8.0) Siebel Industry Applications Siebel Industry Applications (Release 7.5.3) Siebel Industry Applications (Release 7.7)
English, German, French, Dutch, Portuguese English, German, French, Dutch, Portuguese English, German, French, Dutch, Portuguese English, German, French, Dutch, Portuguese
English, German, French, Dutch, Portuguese English, German, French, Dutch, Portuguese, Simplified Chinese NOTE: Upgrading from 7.7 SIA to 8.1.1 SIA for CHS is supported for Unicode.
Siebel Industry Applications (Release 7.8.2) Siebel Industry Applications (Release 8.0)
English, German, French, Dutch, Portuguese English, German, French, Dutch, Portuguese
95
Supported Upgrade Paths Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
96
10 Product and Feature Availability Updates

This chapter provides information on the product features and availability for Siebel CRM 8.1. It includes the following topics: Product Availability Exceptions for Siebel CRM 8.1 Feature Availability Exceptions Feature Availability Exceptions Applicable to Siebel CRM 8.1
Certain Siebel products or features may not be available in specific releases, operating environments or locales. Often, this is due to third-party product limitations. All known limitations are identified in this chapter for the specific product release and operating environments. While an individual feature may not be available in a specific operating environment, the product as a whole will operate as specified.
Product Availability Exceptions for Siebel CRM 8.1

Siebel CRM 8.1 product availability exceptions are listed in Table 47 and supersede the content in other chapters of this document. The feature availability exceptions are listed in Table 48 on page 100 (for all products) and in Table 49 on page 103 (for Siebel CRM).
Table 47.
Product Availability Exceptions for Siebel CRM 8.1 Limitation Type Release Availability Issue Siebel Billing Management is not available with Partner Relationship Management (PRM) Partner applications. Not supported with Siebel Server on UNIX midtier platforms. Support is available with the affected server component running on Windows. Siebel Connector for SAP R/3 integrates to SAP R/3 using SAP code pages. Note that only single and multidisplay, multiprocess code pages are supported. IBM MQ Series Link for SAP R/3 is no longer supported with Siebel CRM 8.0 or later.
Siebel Product Siebel Billing Management (Siebel Communication, Media and Energy) Siebel Connector for SAP R/3 Siebel Connector for SAP R/3 Siebel Industry Applications (MQ Series Adapter), Siebel Connector for SAP R/3
Server operating system Unicode Processing Release
97
Product and Feature Availability Updates Product Availability Exceptions for Siebel CRM 8.1
Table 47.
Product Availability Exceptions for Siebel CRM 8.1 Limitation Type Language Availability Issue Market Guide content is supported only in English (ENU). Lexus-Nexis content is supported only in English (ENU), French, German, Spanish and Italian.
Siebel Product Siebel Content Services
Siebel Incentive Compensation
Release
The Siebel Incentive Compensation products are neither available with new purchases, nor supported in this release. For customers interested in Compensation products, see the Siebel Incentive Compensation Management product line sold separately or create a service request (SR) on My Oracle Support. Siebel Partner Community and Siebel Partner Portal are not supported on America Online version 7. Advanced MACD (Move, Add, Change, Disconnect) Order Management functionality is not supported in PRM Partner Portal and eCustomer (Siebel Communication, Media and Energy). Not supported on Windows 2003 or AIX 5L 5.3 due to a third-party product limitation (webMethods). Not supported with Siebel Server on UNIX midtier platforms due to a third-party software limitation (Microsoft). Support is available with the affected server components running on Windows. Direct Server Sync for Siebel Handheld applications is not supported with Siebel Server on UNIX midtier platforms. This limitation does not apply to Companion Sync, which relies on Siebel Remote for synchronization to the server. Siebel Remote is supported on all midtier platforms.
Siebel Partner Community and Siebel Partner Portal Siebel Partner Relationship Management (PRM) Partner Portal and eSales (Siebel Communication, Media and Energy) Siebel Partner Web Services Siebel Proposals and Presentations
Browser Release
Server operating system Server operating system Release
Siebel Handheld applications
98
Product and Feature Availability Updates Product Availability Exceptions for Siebel CRM 8.1
Table 47.
Product Availability Exceptions for Siebel CRM 8.1 Limitation Type Unicode Processing Availability Issue The third-party software SDK (Intellisync) embedded in Siebel Client Sync is not Unicode-compliant. The Siebel Client Sync connector translates data leaving the Siebel application from Unicode to legacy codepage format. For records that fail this translation, users are notified by an error message that identifies the source of the failure and is stored in a text-based log file. Users can reduce or eliminate translation errors by setting their machine's operating system locale to match that of the character set (that is, language) of data coming from the Siebel application. Due to a third-party software limitation (Intellisync), sync functions between the Siebel application and other devices and applications are not supported for the Arabic or Hebrew languages.
Siebel Product Siebel Client Sync
Siebel Sync
Platform
99
Product and Feature Availability Updates Feature Availability Exceptions
Feature Availability Exceptions

Table 48. Feature Availability Exceptions Limitation Type Release Availability Issue Account Aggregation functionality is no longer supported with Siebel CRM 7.5.3 or later (Siebel Finance, eBanking, eBrokerage and Financial ServiceseCustomer). Due to third-party software limitations (Microsoft), ADSI Security Adapter is not supported with Siebel Server on UNIX midtier platforms. Due to a third-party software limitations (Microsoft Word) Correspondence is not supported with Siebel Server on UNIX midtier platforms. Support is available with the affected server component running on Windows. iBot triggering of custom scripts is not supported on the following platforms: AIX, HP-UX IPF, or Solaris. However, scripts can run from Windows 2000 machines. This feature applies to the machine where Siebel Scheduler resides. Due to third-party limitations (CyberSource), you must encode all parameter data in Unicode UTF-8. You may use the Transcode Business Service to convert the data from the format that Siebel CRM uses internally, which is Unicode UTF-16. Siebel Events Execution, Events Manager, and Operations Staff functionality is no longer supported with Siebel 7.5.3 or later. RSA Crypto-J does not support Windows XP. Feature (Associated Siebel Product) Account Aggregation (Siebel Financial Services)
ADSI Security Adapter (Siebel Industry Applications)
Server operating system
Correspondence
Custom Scripts for iBots (Siebel Delivers)
Platform
Credit Card Processing (Siebel eSales, Siebel Orders, Siebel Quotes)
Unicode Processing
Events Execution
Release
Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Industry Applications)
Client operating system
100
Table 48.
Feature Availability Exceptions Limitation Type Server operating system Availability Issue RSA Crypto-J does not support AIX 5L for the Java Data Bean.
Feature (Associated Siebel Product) Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Industry Applications) Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Industry Applications) Integration to Taxware for sales tax calculations (Siebel eSales)
Client operating system
Customers using the IBM JVM (Windows NT, Windows 2000, and AIX) will not be able to encrypt communications between their Java components and the Siebel Server, because the RSA Crypto-J is not supported on the IBM JVM. Taxware provides limited Unicode support. Refer to the Siebel Sales Handheld Guide on the Siebel Bookshelf for information regarding Taxware Unicode support. Siebel Management Server is supported on Microsoft Windows 2008 with compatibility mode. Adobe Acrobat Reader is not supported in Brazilian Portuguese, Czech, Greek, Arabic or Hebrew. UI menu labels will not appear in Hebrew or Arabic, but PDF files containing Hebrew text can be viewed with the Adobe Acrobat Reader. Some Web-based email services, such as Hotmail and Yahoo Mail may not display UTF-8 Plain Text mail correctly and nonASCII characters may be represented incorrectly. If you encounter this problem, use HTML mail when sending email that contains non-ASCII characters to Webbased email accounts. Not supported in this release.
Unicode Processing
Siebel Management Server
Platform
PDF viewing (Siebel Industry Applications)
Language
Send Mail
Unicode Processing
Sending of non-English language pages (Siebel Paging)
Language
10 1
Table 48.
Feature Availability Exceptions Limitation Type Internationalization Availability Issue Siebel Calendar, which provides Gregorian calendar functionality, is not configurable for any other calendar system, such as the Muslim Hijra calendar, the Japanese Emperor calendar, or the Buddhist Era calendar. See Release Notes categories General / Web Framework for specific detailed Web client features and functions that may not be fully supported in this release. For more information, see Siebel Release Notes on Siebel SupportWeb. Spell checking is not supported in Japanese, Chinese (Simple and Traditional), Czech, Greek, Arabic, Hebrew or Korean. Satmetrix does not support double or multibyte encoding on survey reports, and it does not support Unicode. Siebel Industry Applications use single-byte encoding for the URL that is transmitted to Satmetrix to display a survey report, but Satmetrix will not be able to display characters that require double-byte encoding. Not supported with Siebel Server on UNIX midtier platforms. Not supported with Database Servers running DB2.
Feature (Associated Siebel Product) Siebel Calendar
Siebel Web Engine
Release
Spell Checking (Siebel Industry Applications)
Language
Survey Results (Siebel Industry Applications)
Unicode processing
Syndicated Data Loading and Routing (Siebel Sales, Siebel Service, Siebel Call Center for Siebel Pharma, Siebel Clinical, and Siebel Medical) Tax Calculation (Siebel eSales, Siebel Orders, Siebel Quotes) Wireless Banking
Server operating system and database
Due to third-party limitations (Taxware), Credit-card processing is not supported on Windows 2003. The Siebel Wireless Banking product is no longer supported with Siebel 7.5.3 or later (12-GPOKYG).
Release
102
Product and Feature Availability Updates Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature Availability Exceptions Applicable to Siebel CRM 8.1

In addition to Table 48, Table 49 lists the additional feature availability exceptions that are applicable to Siebel CRM. Siebel CRM does not support these features. Customers must use Siebel Tools to remove these features from the views or applets that they intend to deploy.
Table 49. Feature
Feature Availability Exceptions Applicable to Siebel CRM 8.1 Siebel CRM Application eCustomer, eService eCustomer, eSales Views and Applets Affected Home Page View (eService) Product Catalog Category Detail View (eSales) Product Catalog Category Detail View Add to Cart (eSales) Product Catalog Category Detail View MultiSelect Check Box (eSales) Product Catalog Category Detail View Product Basic (eSales)
Ask a Question Applet Auction Applet
Branch Locator Applet Contact Customer Care Representative Applet Map Search Applet My Compensation Applet
eCustomer, eSales, eService eCustomer, eSales, eService Service Sales
Contact Us Communication Channel View Contact Us Communication Channel View FS Home Page View Sales Home Page View Home Page View (WCC)
My Stocks Applet
Sales, Service
FS Home Page View Sales Home Page View
10 3
Table 49. Feature
Feature Availability Exceptions Applicable to Siebel CRM 8.1 Siebel CRM Application eCustomer, eSales Views and Applets Affected Home Page View (eCustomer) Home Page View (eSales) Product Catalog Category Detail View (eSales) Product Catalog Category Detail View Add to Cart (eSales) Product Catalog Category Detail View Category Only (eSales) Product Catalog Category Detail View MultiSelect Check Box (eSales) Product Catalog Category Detail View Product Basic (eSales) Product Catalog View (eSales) Product Detail - Features View (eSales)
Need Advice Applet
Our Company News Applet
Call Center, Service, Partner Portal
Anonymous User Home Page View (SCW) FS Home Page View Home Page View (WCC) Home Page View (SCW)
Weather Applet Web Search Applet Yellow Pages Applet Attribute Pricing Field/Column
Service Service Service Call Center, Sales, Service
FS Home Page View FS Home Page View FS Home Page View Price List Item Applet Price List Item Applet (Read Only) Price List Item Form Applet Product Price List Applet
Auction Privilege Field Auto Allocate, Auto Substitute, and Allocate Below Safety Fields
Call Center, Sales, Service Call Center, Sales, Service
User Admin Detail Applet Product Entry Applet Product Form Applet
104
Table 49. Feature
Feature Availability Exceptions Applicable to Siebel CRM 8.1 Siebel CRM Application Call Center, Sales, Service eService, eCustomer Call Center, Sales, Service eSales, eCustomer Call Center, Sales, Service Views and Applets Affected Catalog Admin Catalog Detail Applet Contact Us Communication Channel Tiny Applet Service Request Activity List Applet Quote Form Applet Current (eSales) Admin Class Product List Applet Product Entry Applet Product Form Applet Product List Applet
Allow Third Party Lister Field Branch Locator Hyperlink Book/Cancel Appointment Buttons Check Availability Button Compensable Field/Column
Create Auction Button Configuration File Field
Call Center, Sales, Service Call Center, Sales, Service Call Center, Sales, Service, eSales, eCustomer
Product Form Applet Product Entry Applet Product Form Applet Asset Mgmt Asset Detail Applet FS Agreement Item List Applet Order Entry- Line Item List Applet Product Form Applet (eSales) Product List Applet - Add to Cart (eSales) Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet
Customize Button
10 5
Table 49. Feature
Feature Availability Exceptions Applicable to Siebel CRM 8.1 Siebel CRM Application Call Center, Sales, Service, eSales, eCustomer Views and Applets Affected Admin Class Product List Applet Price List Item Applet Product Entry Applet Product Form Applet Product List Applet Product Template Item List Applet Product Template Item List Applet 2 Quote Item List Applet (eSales)
Customizable Field/Column
Collaborative Resources Button
Call Center, Sales, Service Partner Portal
Account Form Applet (SCW) Account List Applet (SCW) Activity List Applet (SCW) Campaign List Administration Applet Campaign List Administration Applet (SCW) Contact Form Applet (SCW) Contact List Applet (SCW) Opportunity Form Applet (SCW) Opportunity List Applet (SCW) Project Entry Applet Quote Form Applet Quote Form Applet (SCW) Quote Form Applet Current (SCW) Quote List Applet (SCW) Service Request Detail Applet Service Request List Applet (SCW)
Complex Product Pricing Model Field/Column
Call Center, Sales, Service
Price List Item Applet Price List Item Form Applet Product Price List Applet
106
Table 49. Feature
Feature Availability Exceptions Applicable to Siebel CRM 8.1 Siebel CRM Application Call Center, Sales, Service, Partner Portal Call Center, Sales, Service Call Center, Sales, Service Views and Applets Affected User Catalog Explorer Applet User Catalog Explorer Applet (SCW) Order Entry Line Item List Applet Order Entry Order Form Applet Dashboard Order Entry Order Form Applet Dashboard (Sales) Order Entry Order List Applet Order Entry Order List Applet (Sales) Quote Form Applet Quote List Applet
Decision Issues, Auctions, Training, and Events Tree Nodes Delta Order Button Get Advice Button
Interactive Designer Project Field Make a Payment Link Check My Bills Link New User Hyperlink Pricing Model Field
Call Center, Sales, Service eService, eCustomer
Catalog Admin Catalog Detail Applet eService Account Quick Links Applet
Partner Portal Call Center, Sales, Service
Login Applet Price List Form Applet Price List Form Applet (Hidden) Price List Form Applet - Child Price List Item Form Applet
Siebel Marketing Campaign Field
Call Center, Sales, Service, Partner Portal
Campaign Description Parent Form Applet Campaign Description Parent Form Applet Admin Campaign List Administration Applet (SCW)
Web Survey Session Column
Call Center, Sales, Service
Campaign Response List Applet
10 7
108

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Siebel System Requirements and Supported Platforms

Version 8.1, Rev. O October 2011

Siebel System Requirements and Supported Platforms 1

Oracle Welcomes Your Comments

Chapter 2: Globalization Requirements

Chapter 3: Hardware and Network Requirements

Siebel Client Environment Hardware Requirements Siebel Client Network Requirements 20

Chapter 4: Client Environment Requirements

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Requirements for Siebel Developer Web Client (High-Interactivity Mode) 28

Chapter 5: Server Environment Requirements

Software Requirements for Siebel Enterprise ServerBinary Compatibility Support

Chapter 6: Supported Database Server Platforms

Chapter 7: Other Supported Platforms

Virtual CTI Driver Siebel Chat 46

Siebel Smart Answer

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Siebel Field Service

Siebel Client Sync

Supported Personal Information Managers

Chapter 8: Supported Software and Ancillary Programs

Chapter 9: Supported Upgrade Paths

Chapter 10: Product and Feature Availability Updates

Feature Availability Exceptions Applicable to Siebel CRM 8.1

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Introduction Whats New in This Revision

Whats New in This Revision

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Introduction Whats New in This Revision

Siebel Handheld Applications for Windows-Powered Devices

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Introduction Whats New in This Revision

Virtual Machine Environments

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Introduction How This Book Is Organized

How This Book Is Organized

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Introduction Other Siebel Documentation

Other Siebel Documentation

Oracle Welcomes Your Comments

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Internationalization and Localization

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Globalization Requirements Internationalization and Localization

Language Italian Japanese Korean Polish

Portuguese (Brazilian) Portuguese (European) Russian Spanish Swedish Thai Turkish

PTB PTG RUS ESN SVE THA TRK

Yes Yes Yes Yes Yes Yes Yes

Yes Yes No Yes Yes No No

Yes No No Yes Yes No No

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Globalization Requirements Internationalization and Localization

Support of Unicode Standard

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Globalization Requirements Internationalization and Localization

Siebel System Requirements and Supported Platforms Version 8.1, Rev. O

Hardware and Network Requirements