VISTA cov.eng.

mech 9/16/02 5:18 PM Page 30

Vista™
Universal Modular Amplifier
M12

3 4 5

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S t r e e t

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w w w . p l a n t r o n i c s . c o m
1
User's Guide

Printed in USA 43346-01 (9•98)

© 1998 Plantronics, Inc.
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welcome t o t h e Vi s t a U n i v e r s a l
™
Vista™
Universal Modular Amplifier
1 Battery Access Door 1 2 3 4 5 6 7 8

Modular Amplifier 2 Telephone/Amplifier

Compatibility Slide Switch
f ro m P l a n t ro n i c s ® .
3 Telephone/Amplifier
The Vista Universal Modular Amplifier adapts your telephone Compatibility Slide Switch Cover
to a Plantronics headset and provides control of the sound 4 Outgoing Volume Control
_
through your headset. The Vista amplifier has built-in sound +

conditioning and protection. 5 Incoming Volume Thumbwheel

This User Guide will help you install your Vista amplifier and 6 Headset/Handset Selector
learn its basic operations.
7 Mute
The Vista amplifier is not designed to work on tele-
8 Headset Jack
phones that have the dial pad in the handset or on
cordless telephones.

PA RT I Install in 4 easy Steps

Step 1: Install batteries. 1 Telephone Jack 1 2 3 4 5 6 7

Step 2: Attach to phone and headset. 2 Screwdriver

Step 3: Set default settings. 3 Handset Jack

Step 4: Set telephone/amplifier 4 AC Power Supply Jack

compatibility switch.
5 AC Power Supply
PA RT I I Make a test call.
6 Amplifier to QD Coil Cable
PA RT I I I Learn the basics.
7 Amplifier to Telephone
Coil Cable

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connections

in 4 easy steps
& f e a t u res

Connect the Vista amplifier to your telephone as shown.

Follow the four easy steps on the following pages for
complete installation details.
I

PA R T

install
I N S TA L L B AT T E R I E S
Amplifier Features

•SoundGuard® Plus™ Sound Compression protects you AT TA C H T O P H O N E A N D

•from harsh noises, such as fax tones HEADSET

•Call Clarity™ System improves incoming and outgoing sound

S E T D E FA U LT S E T T I N G S
•Switch easily between headset and handset
•Incoming and outgoing volume control SET TELEPHONE/AMPLIFIER
C O M PAT I B I L I T Y S W I T C H
•Mute

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I N S TA L L AT I O N S T E P S I N S TA L L AT I O N S T E P S

STEP 1 install
b a t t e r i es
STEP 2 attach to
phone and headset

The Vista Amplifier requires power 1. Unplug your telephone’s handset cord
to work with most phones. from the telephone base.

1. Remove the Battery Access Door located on

the side of the amplifier by placing your
thumb on the door and pushing down.
2. Install two AA alkaline batteries and
2. Plug your telephone’s handset cord into
replace the door.
the Vista amplifier handset jack ( ).
3. You will hear three “beeps“ through the
headset when the batteries are low.

3. Connect your telephone base to the

Vista amplifier telephone jack ( ) using
the short curly cord. On your telephone
base, plug the short curly cord into the
outlet normally used for your handset.

4. Plug the headset cord into the Quick

Disconnect™ (QD) module on the long curly
cord coming from the front of the amplifier.
The QD will allow you to disconnect the
headset from the amplifier when you
are not using the phone, or need to
move away from the amplifier, while
leaving your headset in place.
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I N S TA L L AT I O N S T E P S I N S TA L L AT I O N S T E P S

STEP 3 set default

settings
STEP 4 set telephone/amplifier
Compatibility Switch

These are the default settings for 1. Put on headset.

headset use. 2. Lift the phone’s handset off the cradle
and place it on your desk.
1. Headset /Handset Selector is depressed 3. If you don’t hear a dial tone, adjust the
(colored indicator showing). Telephone/Amplifier Compatibility
Switch as indicated below:
2. Mute Switch is released (no colored
indicator showing).
3. Incoming Volume Thumbwheel is set to 4. 1. Remove the Telephone Compatibility
Switch Access Door by placing two fin-
gers or thumbs on the raised bumps and
4. The Outgoing volume has been pre-set. You pushing down.
can adjust it when you place your first call
(see page 6).
2. Remove the flat, plastic screwdriver
from the bottom of the amplifier by slid-
ing it through the braces holding it in
place.
3. Make sure the amplifier is in the default
settings, and your telephone handset is
off of its cradle.

4. Using the screwdriver, slide the

Compatibility Switch until you hear a
clear dial tone. Experimenting with vari-
ous switch settings will not harm the
amplifier or your telephone.

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MAKE A TEST CALL.

1. Put on headset. Refer to your headset’s User Guide to

adjust the microphone position for best performance.
makea test call
II 2. Lift the phone’s handset off the cradle and place it on your desk.
3. Make sure your Vista amplifier settings are in default. See
PA R T

page 4 for details.

4. Call a friend or colleague.
5. Adjust the Incoming Volume using the Incoming Volume
Thumbwheel. Refer to page 10 for more details.
6. Adjust the Outgoing Volume Control until the person on
the other end can hear your voice at an appropriate level.
See page 10 for more details.
7. If your friend cannot hear you, or you hear a buzz or hum,
try changing the Compatibility Switch. See page 5 for more
details.
8. Try activating the Mute function by depressing the Mute
Switch (colored indicator showing). Release the Mute
Switch (no colored indicator showing) to deactivate the
Mute function. See page 11 for more details.
9. If you used batteries in your Vista amplifier, try removing the
batteries. If you lose power, your phone model requires
power for your Vista amplifier. Replace the batteries.

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LEARN THE BASICS.

Default settings

These are the default settings for

headset use:
1. Headset /Handset Selector is depressed
(colored indicator showing).

III 2. Mute Switch is released (no colored

the basics
indicator showing).
PA R T

3. Incoming Volume Thumbwheel is set to 4.

learn

Making and Receiving Calls with a

Headset

1. Put on headset.
2. Make sure the amplifier settings are in
default.
3. Lift the phone handset off the cradle
and place on your desk.
4. Make or receive your call. You will use
D E FA U LT S E T T I N G S the dial pad and/or other features of
your telephone as you would normally.
MAKING AND RECEIVING
CALLS WITH A HEADSET
5. To end the call, hang up the handset.

ADJUSTING •HEADSET INCOMING VOLUME

•HEADSET OUTGOING VOLUME

MUTING A CALL

MAKING AND RECEIVING

CALLS WITH A HANDSET

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LEARN THE BASICS LEARN THE BASICS

Adjusting Headset Incoming Volume Muting a Call

1. Adjust the volume by turning the 1. Activate the Mute function by depressing the
Thumbwheel on the top panel. Mute switch (colored indicator showing).
2. Try different volume settings. 1 is the 2. Deactivate the Mute function by releas-
quietest and 9 is the loudest. ing the Mute switch (no colored
3. “Make a Test Call” (see page 7) provides indicator showing).
more details about adjusting your
incoming volume.
Making and Receiving Calls with a
Handset

Adjust ing Headset Outgoing Volume 1. Release the Headset /Handset switch
(no colored indicator showing).
1. Outgoing Volume is pre-set. Try making a
test call before adjusting (see page 7).

2. To access the Outgoing Volume Control,

remove the panel on the left-hand side of
the amplifier. The same panel houses the
Telephone/Amplifier Compatibility Switch.
2. Use the phone handset as you normally
would.

3. Use the screwdriver attached to the bottom

of the amplifier to adjust the Outgoing
Volume Control. Turn clockwise to make
your voice louder to the caller. Turn
counter-clockwise to make your voice qui-
eter to the caller.
4. Replace the panel door and the screwdriver.

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MAINTENANCE AND
TROUBLESHOOTING

Maintenance Hints

Trouble Shoot ing Guide

PROBLEM ITEMS TO CHECK
and troubleshooting
If you are using batteries, confirm that they

A
I DO NOT HEAR A
DIAL TONE WHEN I are good and placed in the battery compart-
TRY TO MAKE OR
ment correctly.
SECTION

RECEIVE A PHONE
maintenance
CALL. If you are using an AC Power Supply, confirm
that it is plugged in and the power outlet is
turned on.
Confirm that the Headset /Handset Selector
switch is depressed (colored indicator showing).
Confirm that you have lifted the telephone
handset out of the cradle.
Confirm that the telephone handset cable and
the short curly pigtail to the telephone are con-
nected to the correct jacks. (see "Installation”)
Confirm that the Telephone/Amplifier
Compatibility Switch is in the correct setting for
your phone (see “Set the Telephone/Amplifier
Compatibility Switch” on page 5). You may
want to try moving the switch through all of
the positions until you hear a clear dial tone.
Experimenting with various switch settings will
not harm the amplifier or your phone.

The Plantronics Help Desk is ready to assist you!

Monday through Friday 8:00 AM to 5:00 PM PST
800 544-4660

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MAINTENANCE AND
TROUBLESHOOTING

Maintenance Hints

Trouble Shoot ing Guide

PROBLEM ITEMS TO CHECK

and accessories
Make sure the microphone of your headset is

B
MY CALLERS SAY
THAT THEY CAN’T positioned in front or near your mouth. If you
HEAR ME AT ALL OR
are using a “noise-cancelling” headset, the

SECTION
THEY CAN’T HEAR
ME VERY WELL. position of the microphone is very important.
You may need to adjust the “Outgoing
Volume”. See “Adjusting Headset Outgoing
Volume” on page 10).
Confirm that the Telephone/Amplifier

parts
Compatibility Switch is in the correct setting
for your phone (see "Set the Telephone/Amplifier
Compatibility Switch” on page 5). You may
want to try moving the switch through all of
the positions until your caller hears you clear-
ly. Experimenting with various switch settings
will not harm the amplifier or your telephone.

I GET A LOW PITCHED Try moving the Telephone/Amplifier Compatibility

HUM IN MY HEADSET Switch through all of the positions until the
SPEAKER AND/OR MY
CALLERS COMPLAIN
hum disappears. Experimenting with various
THEY CAN HEAR HUM. switch settings will not harm the amplifier or
your telephone.

I HEAR THREE ‘BEEPS’ If you are using batteries to power the Vista
IN THE HEADSET. Amplifier, the three ‘beeps’ tell you that the
batteries are low and need to be replaced.
See “Install Batteries”on page 2.

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R E P L A C E M E N T PA R T S A N D R E P L A C E M E N T PA R T S A N D
A C C E S S O R I E S F O R V I S TA A C C E S S O R I E S F O R V I S TA

For information on accessories and spare

parts, call Plantronics at 1-800-544-4660,
or visit the Plantronics web site at
www.plantronics.com

AC Power Supply Velcro ® Amplifier Attachment Kit

ITEM PA R T # ITEM PA R T #
AC Power Supply 26503-01 Velcro Amplifier 17521-01
Attachment Kit
Telephone/Amplifier Compat ibility
Slide Switch Door Amplifier Security Device
ITEM PA R T # (attaches amplifier to desk.)
Telephone/Amplifier 44015-01
ITEM PA R T #
Compatibility
Amplifier Security 40696-01
Slide Switch Door
Device

Battery Door
Plantronics Custom Cradle Mate
ITEM PA R T #
(holds handset “off-hook” and a flashing
Battery Door 44014-01
“BUSY” light indicates when headset is in use)
ITEM PA R T #
Plantronics Custom 40715-01
Amplifier to Telephone Coil Cable
Cradle Mate
(male to male modular plugs)
ITEM PA R T # Cradle Mate only
Amplifier to Telephone 40974-01
(easy-to-use device that mechanically holds
Coil Cable
handset “off-hook”)
ITEM PA R T #
Amplifier to QD Coil Cable
Cradle Mate only 40714-01
(QD to male modular plug)
ITEM PA R T #
Amplifier to QD 26716-01
Coil Cable

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WARRANTY AND SERVICE WARRANTY AND SERVICE

WARRANTY AND SERVICE FCC REGISTRATION INFORMATION

The following warranty and service information applies only to the U.S. and Canada. For infor- This equipment complies with Part 68 of the FCC rules. On the bottom of the modular adapter
mation in other countries, please contact your local distributor. is a label that contains, among other information, the FCC registration number and ringer equiva-
lence number (REN) for this equipment. If requested, this information must be provided to the
To obtain in or out of warranty service, please prepay shipment and return the unit to the appropriate
telephone company.
facility listed below:
The telephone company may make changes in its facilities, equipment, operation or procedures that
IN THE UNITED STATES IN CANADA could affect the operation of the equipment. If this happens, the telephone company should provide
Plantronics Service Center Plantronics Service Center you advance notice in order for you to make the necessary modifications to maintain uninterrupted
345 Encinal Street 1455 Pitfield Blvd. services.
Santa Cruz, CA 95060 Saint-Laurent, Quebec H4S 1G3
If you experience problems with your headset, please refer to the warranty section for information on
Tel. (8 00) 54 4 - 4 660 Tel. (800) 540-8363
warranty and repair service. If the problem is causing harm to the telephone network, the telephone
(831) 458-7700 (514) 956-8363
company may request that you remove the equipment until the problem is resolved. In extreme cases, the
Fax (800) 279-0162 Fax (514) 956-1825
telephone company may be forced to disconnect your service before notifying you of the problem.
Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to
prevent damage. Include the following information:

1. A proof-of-purchase indicating model number and date of purchase.

2. Bill-to address
3. Ship-to address
4. Number and description of units shipped
5. Name and telephone number of person to call, should contact be necessary
6. Reason for return and description of the problem

Damage occurring during shipment is deemed the responsibility of the carrier, and claims
should be made directly with the carrier.

The name Plantronics, the Plantronics logo and SoundGuard are registered trademarks of Plantronics, Inc.
Vista, Quick Disconnect, Call Clarity and SoundGuard Plus are trademarks of Plantronics, Inc.
Velcro is a registered trademark of Velcro USA.

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