Ims455 Individual Assignment Nur Amira Syafiqa
Ims455 Individual Assignment Nur Amira Syafiqa
Ims455 Individual Assignment Nur Amira Syafiqa
AND MEDIA
(IM244)
(IMS455)
INDIVIDUAL ASSIGNMENT:
Troubleshooting Hardware
PREPARED FOR:
PREPARED BY:
CLASS:
N5IM2444A
SUBMISSION DATE:
27 JUNE 2023
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Troubleshooting Problem:
Dell XPS 13 (Laptop)
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ACKNOWLEDGEMENT
First and foremost, I would like to express my sincere gratitude to my lecturer Ahmad
Sofiean bin Othman for the continuous support for giving me guidance and guiding me to
complete this assignment successfully. I am in all humbleness and gratefulness to
acknowledge my depth to all those who have helped me Nur Amira Syafiqa Binti Anuar to
put ideas and sharing information. I am extremely grateful for my parents for their prayers,
encouraging and supporting in my studies. Any attempt at any level can’t be satisfactorily
completed without the support and guidance of my parents. Besides that, thanks to my
friends which also helped in complete this assignment and I came to know about so many
new things. I am thankful to them.
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CONTENTS
COVER PAGE
TITLE PAGE
ACKNOWLEDGEMENT……………………………………………………………………… i)
1 1.0 Introduction 1
6 6.0 References 12
7 7.0 Appendices 13
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1.0 Introduction to Dell XPS 13
Dell had announced the new version of their XPS 13 laptop at the Consumer Electronics
Show which will be available in Spring 2022. The new XPS was initially previewed onstage
previously last month at Intel's Tiger Lake launch. They updated XPS 13 and XPS 13 2-in-1
laptops which both are powered by Intel's 11th Generation Tiger Lake processors and are
expected to be available for purchase in the United States and Canada on October 1st (with
additional countries to follow in the upcoming weeks). The XPS 13 costs $999, while the 2-
in-1 costs $1,249. Dell's new XPS 13 Plus is a revamp of their famous premium laptop,
including a fast Intel CPU and 'touch' buttons like those seen on MacBooks.
Dell additionally revealed a "developer edition" of the XPS 13. It is a Linux-based device and
the very first laptop that comes with Ubuntu 20.04 LTS preinstalled which also the first to
achieve Intel's Evo certification. That means that they can charge quickly, operate for a
minimum of nine hours on a single charge, and wake up in less than a second. Each of the
three systems include Thunderbolt 4 connections as well as memory upgrades ranging from
3733MHz LPDDR4x to 4267MHz, with support for up to 32GB of RAM. Besides, Dell is also
providing an installation of Ubuntu 20.04 LTS to anyone who has an XPS 13 and wishes to
upgrade their PC whether they have the developer edition or not.
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2.0 Hardware Specification
The Dell XPS13 Laptop’s simplistic and long-lasting design is inspired by nature and is
constructed with machined (CNC) aluminium in Sky blue. Tonal, subdued, natural colour
reduces contrast on the inside, creating a timeless appearance and feel. These are the
specifications of Dell XPS13 Laptop that has been developed:
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3.0 Usage and Function
The tiny and lightest 13-inch XPS is designed for a mobile lifestyle. When viewing on the
Netflix app for Windows 11, you can expect up to 12 hours of battery life thanks to the
FHD+ non-touch display. It also makes your favourite shows appear more compelling
anyplace with stronger sound and deeper bass from larger internal speakers, as well as
vibrant colours on an optional FHD+ display.
Dell's most noticeable modification is the row of function keys nearest to the screen,
which is now a reactive touch surface rather than hard buttons. This contains the
"Escape" key, but it also allows this row of touch-sensitive keys to operate as media
and function keys. However, just pressing the "Function" key has served the exact
same function quite well so far.
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4.0 Description of Problems and How to Troubleshoot Them (Dell XPS 13)
4.1 Wi-Fi / internet connection issue 2
4.1.1 How to Diagnose Wi-Fi / Internet Connection Issue
This problem is the most common problem that can happen to many laptops
including Dell XPS 13 Laptops. To connect to Wi-Fi or internet, you may click on
bottom right corner of your laptop here:
You may find it does not work or cannot connect to any Wi-Fi or internet available.
This problem may happen sometimes, and you can troubleshoot the problem to fix it.
Troubleshooting network difficulties should be the first step in determining the
cause of the Dell XPS 13 failing to connect to the internet.
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3. Once you done clicking “Troubleshoot settings”, Click “View all” or “Other
troubleshooters”.
If the issue remains, you need to bring your laptop to a specialist and ask that the
wireless adapter be replaced. The reason for this is because the original one is to
fault for poor performance and the Dell 13's inability to connect to Wi-Fi.
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4.2 Camera Detection Issue 3
4.2.1 How to Diagnose Camera Detection Issue
Camera-related problems might arise because of settings in video conferencing
apps, camera drivers, and so on. This issue can be detected by:
The camera simply stopped responding, and all of team's calls went to audio
only.
Camera does not function after a Microsoft update.
Simply went into the Device Manager, disabled, and then enabled both the camera
and speakers for the first try after diagnosed this issue.
1. Shut down any programmes that use the camera before reinstalling the
webcam drivers. Because the laptop will need to restart, any applications
currently running must be saved and closed.
2. Click the “Start” button, search for “device manager” into the search area,
and then click the “device manger” there.
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Figure 5: Search Box “Device Manager”
3. After clicking the “device manager”, you need to click the arrow appear to
the left of the “Cameras” option as in the picture.
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Figure 7: Device Manager “Uninstall Cameras”
5. Lastly, the removal operation will be confirmed by clicking “OK” then you
need to restart the laptop.
These steps will assist your laptop in recognising the camera and resolving the
issue dell XPS 13 camera not recognised and if you use an external camera, the
Dell XPS 13 camera not functioning issue might be due to a faulty port or an
incompatible camera brand.
Fans within the computer get noisier as they begin to spin faster to expel
excess heat.
The computer may occasionally shut down or restart.
The system's performance drops abruptly.
While playing games, the computer may stop responding or performance may
suffer.
Startup error messages like:
Alert! The air temperature sensor has not been detected.
Error message connected to a fan, heat sink, or air temperature.
By limiting airflow, blocked air vents can create major performance concerns. This
can cause the CPU, memory (RAM), and other components to overheat, potentially
resulting in hardware failure. Excessive heat can also result in a considerable drop in
performance since most CPUs immediately reduce processing speed to compensate
for heat-related issues.
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4.3.2 How to Troubleshoot Overheating Problem
Dell XPS 13 Laptop’s users need to know that to keep the internal components cool,
your Dell computer may include one or more fans:
One for the processor (CPU), one for the specific or discrete video card
(GPU), one for the power supply (PSU), and one or more for the chassis
(case).
Dell all-in-one desktops and laptops may include one or more fans, which
may change between models.
Since laptop cannot be open easily, you can simply locate the vents on your laptop
and take out you can have compressed air or, if you have one, an electric blower
designed for the purpose. These are steps to clean the air vents on Dell XPS 13
Laptops:
1. Turn off your laptop by clicking the “Start” window button on your bottom
left corner on the screen and unplug it.
2. Find your exhaust fan. You'll know because you'll notice the airflow.
3. Shoot some compressed air or blower air into a couple spots on the
vent using the extension. The example below is using an electric blower,
but the method is the same whether you use a can of pressurised air.
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Figure 8: Shoot some compressed air or blower air
4. Locate your intake vents now (typically located at the bottom of the
laptop) then blow some air into different areas of this vent as well. Blow
some air directly on the fans if you can see them via the vent.
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Figure 9: blow some air into different areas
5. Lastly, you need to return to the exhaust vent and blow additional air
to make sure any particles that could have been dislodged in the previous
procedure are removed.
For the precautious, you need to make sure that you're just blowing air
into the exhaust and intake vents. Speaker grills, such as the one shown
above, can resemble vents. You should avoid blowing air into them to
avoid damaging your speakers.
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the trunk or any other area where it will be exposed to high temperatures or direct sunlight
for lengthy periods of time. Large temperature changes can harm a laptop, and a laptop or
laptop bag is an easy target for a burglar.
For the power device maintenance, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS) to help safeguard your laptop against rapid, transient
surges and drops in electrical power. Next, only use the Dell-supplied AC adapter that is
compatible with your Dell laptop or desktop station. Avoid covering the AC adapter with
paper or other materials that can cause it to overheat. Also, do not use the AC adapter while
it is within a travelling case. When entering or withdrawing the laptop's power cable, make
sure the connection is aligned with the power port. When any cords are joined, avoid pulling
or twisting the laptop. Check that all wires are firmly linked at both ends. After the battery has
been fully charged, unplug the AC adapter if possible and let your laptop run on battery
power. Then, after the battery charge goes below 50%, reconnect the AC adaptor. This
helps to extend the battery's life.
Other than that, the software needs to be updated regularly to help safeguard your computer
and keep it working properly. Microsoft Update is one of the ways to keep the software of the
laptop updated. Microsoft Update is a Windows online extension that assists you in keeping
your machine up to date. Microsoft Update contains Windows Update and Office Update
updates, as well as updates for other Microsoft products and third-party device drivers.
Install updates for your computer's operating system, applications, and hardware with
Microsoft Update. You may also install updates using the Automatic Updates function. You
do not need to visit the Microsoft Update Web site to scan for updates if you use Automatic
Updates. Instead, Windows will send them to your machine automatically. Automatic
Updates detects when you are online and searches the Windows Update Web site for
updates. When new updates are available, an icon displays in the notification area at the far
right of the taskbar. You can control how and when Windows updates your machine. For
example, you may set Windows to automatically download and install updates on a
predefined timetable.
6.0 References
Chin, M. (2020, September 29). Dell announces new XPS 13 and XPS 13 2-in-1 with Tiger
Lake processors. The Verge. https://www.theverge.com/2020/9/28/21456034/dell-
xps-13-2in1-2020-features-price-release-date
Dell. (2021). Dell Laptop Best Practices for Care, Use, and Handling. Dell Ireland.
https://www.dell.com/support/kbdoc/en-my/000124304/laptop-care-guide
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Dell. (2022). How to Run a Preboot Diagnostic Test on a Dell Computer. Dell Ireland.
https://www.dell.com/support/kbdoc/en-my/000181163/how-to-enter-the-built-in-
diagnostics-32-bit-diagnostics-supportassist-epsa-epsa-and-psa#:~:text=Turn%20on
%20your%20computer.,press%20Enter%20(Figure%201).&text=The%20diagnostic
%20test%20begins.
Osborne, J. (2022). Dell’s new XPS 13 Plus is a redesign of its popular premium laptop, with
a powerful Intel processor and MacBook-like “touch” keys. Business Insider.
https://www.businessinsider.com/guides/tech/dell-xps-13-plus-release-date-price
Pashaei, F. (2022). 15 Most Common Dell XPS 13 Problems and How to Fix Them.
Windows Report - Error-free Tech Life. https://windowsreport.com/dell-xps-13-
common-problems/
Schlein, M. (2023, June 2). Dell XPS 13 9365 2-in-1 Troubleshooting. iFixit.
https://www.ifixit.com/Wiki/Dell_XPS_13_9365_2-in-1_Troubleshooting
Sho, J. (2022). Dell’s 2022 XPS 13 Laptops Are Lighter, Sleeker & Faster Than Before.
Geek Culture. https://geekculture.co/dells-2022-xps-13-laptops/
XPS 13 Laptop - Dell XPS 13-inch Laptop Computers | Dell Malaysia. (n.d.). Dell.
https://www.dell.com/en-my/shop/laptop-notebook-computers/xps-13-laptop/spd/xps-
13-9315-laptop#customization-anchor
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7.0 Appendices
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