Student’s name…………………………….. Score: ………….

Diagnostic Test

Choose the best word to fit the gap.

1 It’s important to understand how other cultures behave so you don’t cause

A offence B problem C disaster D behaviour

2 In some countries it is quite to use the correct title when talking to business colleagues.

A weird B likely C formal D tricky

3 Having good may help you to make deals more easily.

A entertaining B manners C demonstrations D handshaking

4 Ian has to be very organised as his work involves meeting tight .

A problems B responsibilities C challenges D deadlines

5 Lesley doesn’t like having to wait for other people to work for her.

A generate B solve C resolve D tackle

6 There is always a lot of to be involved in on a Monday morning.

A letters B correspondence C communications D information

7 Please leave a message on the answer phone if you need to contact us office hours.

A outside B over C through D against

8 The annual general meeting was in the conference centre.

A conducted B provided C run D held

9 Make sure that the addressee’s job is correct.

A title B description C name D type

10 A well laid out letter always gives a good .

A idea B reaction C impression D effect

11 There was a major breakdown in the factory so the assembly line was brought to a .

A stoppage B strike C halt D immersion

12 The service engineer was to guarantee the work for six months.

A granted B conceded C accepted D prepared

13 . I’ll see if Mr Watson is available.

A Hold on B Keep on C Go on D Stay

14 I’ll put you to the Sales Department.

A over B off C through D in

15 Oh, dear. I think I’ve the wrong number.

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 A put B done C through D dialled

16 Printix are offering us a 15% on all orders over $1000.

A interest B replacement C discount D consultation

17 It’s important to take breaks when working at a

computer.

A frequent B lots C repeated D often

18 The new Managing Director of the company has just been .

A applied B decided C requested D appointed

19 Make sure that the main of the report contains only relevant information.

A business B body C content D form

20 If this project is completed on time we will receive a in next month’s pay.

A bonus B batch C bill D salary

21 If you’re taking notes it’s a good idea to make them as clear and as possible.

A quick B brief C essential D rough

22 The customer demanded a when he discovered the equipment was missing .

A return B repair C refund D reply

23 She took the job there because they provide good child-care .

A equipment B conveniences C schemes D facilities

24 Siemens is a highly leader in the electrics and electronics market.

A innovative B reliable C extensive D traditional

25 Many employees are eager to try new ideas.

A in B up C on D out

26 Some companies have all their secretarial posts.

A fixed B collapsed C abolished D failed

27 Over the decades, the name of Siemens has become with progress.

A symptomatic B synonymous C systematic D synthetic

28 Most of our have been working with us for a number of years.

A supplies B suppliers C supporters D supplements

29 Unfortunately the recent takeover will result in a number of at the plant.

A rationalisations B dealings C redundancies D exchanges

30 You will see from the catalogue that our prices are very .

A competitive B competent C completed D compatible

31 The price of the catalogue is against your first order.

A removable B replaceable C rechargeable D refundable

32 All items in this range will be from 27 April.

A suitable B portable C available D importable

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33 The company saw net profits fall as a result of the in the industry world-wide.

A downfall B downgrade C downturn D downward

34 All letters of credit should include an expiry date when payment is .

A called B complete C ready D due

35 We apologise for the difficulty we are experiencing in paying your account.

A delayed B waiting C outstanding D owing

36 Thank you for your of $500 which we received today.

A remittance B remission C remains D remuneration

37 We are happy to replace the goods free of charge.

A injured B hurt C refined D damaged

38 This particular of ice cream is supposed to contain very little fat.

A name B brand C label D product

39 The customer complained that the assistant he spoke to had been most .

A helpless B incapable C unhelpful D impotent

40 There was a in the order at the factory and the wrong package was sent.

A mix-up B mixture C mixing D mixed-up