Tushar shinde

Worley IND pvt ltd

Career in the field of Desktop support engineer Technology where I can

use latest knowledge & skill to solve the various problems and provide a
perfect solution. I can adjust myself to any working environment as well as
prove to the one of the best.

PROFILE SUMMARY

Seasoned field tech analyst with Six years of hands-on experience. Proven
PERSONAL INFORMATION track record of delivering high-quality technical assistance and resolving
complex issues efficiently. Skilled in troubleshooting hardware and software
problems, providing exceptional customer service, and ensuring optimal
Email system performance. Seeking a challenging role where I can leverage my
tshinde632@gmail.com technical expertise to contribute to innovative projects and continue to grow
professionally.
Mobile
(+91) 7276370972

Total work experience EDUCATION

6 Years 6 Months

2017 MCA
Pune University
TECHNICAL SKILLS
2013 BCA
North Maharashtra University (NMU)
Networking

Desktop Support 2009 XIIth

Desktop Troubleshooting English

IBM BigFix
2007 Xth
Office 365 Marathi
Remote Support

SCCM

SCCM WORK EXPERIENCE

KEY SKILLS

SCCM

technical support

desktop support

Remote Support

Network Printer Installation

Updater Services

LAN Configuration
Office 365 Aug 2022 - Worley IND pvt ltd
Present
oneDrive NTT Global Data Centers
Managed VIP/MD???s calls and promptly provided
Windows Server
tailored solutions to enhance their productivity & MAC /I
Elixir Phone Support.
Generated detailed reports to capture technical
Sapphire
assistance requests, resolution steps, timelines, and
MS Outlook individuals involved, significantly improving ticket
tracking and resolution efficiency.
Windows Administration
Executed a range of Active Directory tasks, including
System Administration password resets and account lock/unlock operations,
ensuring seamless user access management.
Server Support
Proficient in leveraging remote access technologies such
Zscaler as VPN, Teams, SCCM, and Remote Desktop to facilitate
efficient support.
VIP Support
Demonstrated comprehensive knowledge of hardware
Vip Support Engineer and peripherals, with extensive experience in seamlessly
supporting Microsoft operating systems within a
networked environment.
Configured TAB Support, InTune, and Windows, ensuring
OTHER PERSONAL DETAILS
optimal system performance and user experience.
Played a pivotal role in implementing NAC (Network
Access Control) for laptop/desktop LAN through
City Mumbai reformatting, significantly enhancing network security.
Handled remote calls proficiently, consistently maintaining
Country INDIA
high levels of customer satisfaction.
Installed and troubleshooted O365, ensuring
uninterrupted productivity for end users.
HOBBIES Conducted seamless onboarding and offboarding
processes for users, contributing to smooth transitions
and minimizing operational disruptions.
Expert in utilizing ticket management tools for efficient
Cooking
incident and request handling, ensuring timely issue
resolution.
LANGUAGES Installed and troubleshooted Global Protect & Zscaler
Services, ensuring secure remote access for users.
Provided guidance and support to work-from-home users
experiencing hardware, software, or application issues
Marathi through comprehensive video assistance.
hindi Installed AutoCAD through SCCM-Software Center and
effectively resolved related issues, improving user access
english
to essential software tools.
Sep 2021 - Aug Administrator-EUS
2022
Microland IT Services-Welspun Ind Pvt LTD
Installation and troubleshooting of software, including
Operating system.
Installation of various software tools like MS Office, MS
Project Coral, Photoshop, Adobe ,Acrobat etc.
Troubleshooting & Maintenance DELL, HCL, HP IBM &
Assemble Desktop machine.
Managing and configuring Microsoft Outlook 2003, 2007,
2010,2013,2016
Installation and management of all Major Antivirus
Maintenance & Troubleshooting MS Office Related
Problems & Other Application Software.
Installation Sharing, Maintenance & Basic Troubleshooting
Network or Local Printer & Scanner.
Diagnosing and solving Hardware faults. (Replace parts as
required).
Troubleshooting Outlook issue (PST creation, PST corrupt
file repair, send and receive mail issue, mail moving from
email server to PST etc.)
Product key activation like MS-office, Adobe reader pro,
visual studio 2016, Microsoft windows etc
Managing VIP/ MD???s calls and providing timely
solution.

Mar 2020 - Aug Desktop Support Engineer L1 and L2

2021
Team Computers- Asian Paints Ind Pvt LTD
Resolve technical issue in a timely manner using available
resources within the company.
Managing VIP/ MD???s calls and providing timely
solution.
Giving end level solution for Desktop related issues on XP,
WIDOWS 7, Windows 8, win 10.
Provide support for all client workstations and peripheral
devices like printers, scanners.
Diagnose and resolve product performance problems.
Perform maintenance and repair services
Ensure customer satisfaction by advising on preventive
maintenance and configuration optimization.
Provide project support as needed On-Site and/or Remote
installation, implementation, maintenance,
troubleshooting and/or repair of end-user devices and
associated peripherals.
Offer the highest level of customer service by prioritizing
issues and answering user???s requests promptly to
minimize downtime and business impact. Mention about
any achievement or quantified metrics to justify your
performance in the role.
Mar 2020 - Mar Desktop Support Engineer
2021
CMS IT Services- Asian paints Ind Pvt LTD
??? Installation and Configuration of a company???s
hardware operating system and applications.
??? Logging the queries of employees.
??? Diagnosing and solving Hardware faults. (Replace parts
as required).
??? Diagnosing and solving Software faults.
??? Organize and file documentation pertaining to warranties
and instructional guides for computer/ laptop hardware
??? Doing call log with Dell/ Hp/ Lenovo and raise ticket for
hardware related issue in laptop/desktop which is in
warranty.
??? Guiding Work from home users having issue in
Hardware/ Software or in any Applications with help of video
calling or taking remote of their system through (Any desk,
TeamViewer etc.)
??? Product key activation like MS-office, Adobe reader pro,
visual studio 2016, Microsoft windows etc

May 2018 - Apr Desktop Support Engineer

2019
Ensure Support Services- eagle Bergman Ind Pvt Ltd
Responds to client inquiries.
Provides technical support to users.
Troubleshoots hardware and software issues.
Provides instructions or directly sets up desktop
hardware.
Assists with installation of computer software and
operating system updates.
Records logs of rendered support.
Conduct remote troubleshooting

Projects

59 Days Laptop Sales Management System

laptop sales management system

COURSES & CERTIFICATIONS

Cscu ,ComTia N+

Microsoft server certificated