SECTION1

Good morning. Thanks for coming in to see us here at the (1).............., Joe. I’m one of the agency
representatives, and my name’s Sally Baker.

Hi Sally. I think we spoke on the phone, didn’t we?

That’s right, we did. So thank you for sending in your CV. We’ve had quite a careful look at it and I think
we have two jobs that might be (2)................... for you.

OK.

The first one is in a company based in North London. They’re looking for an (3)................ assistant.

OK. What sort of company is it?

They’re called Home Solutions and they design and make furniture.

Oh, I don’t know much about that, but it sounds interesting.

Yes, well as I said, they want someone in their office, and looking at your past (4).............. it does look as
if you fit quite a few of the requirements. So on your CV it appears you’ve done some data entry?

Yes.

So that’s one skill they want. Then they expect the person they (5)................. to attend meetings and
take notes there …

OK. I’ve done that before, yes.

And you’d need to be able to cope with general admin.

Filling, and keeping records and so on? That should be OK. And in my last job I also had to manage the
diary.

Excellent. That’s something they want here too. I’d suggest you add it to your CV – I don’t think you
mentioned that, did you?

No.

So as far as the (6).................... go, they want good computer skills, of course, and they particularly
mention spreadsheets.

That should be fine.

And interpersonal skills – which would be something they’d check with your references.

I think that should be OK, yes.

Then they mention that they want someone who is careful and takes care with (7)................ – just
looking at your CV, I’d say you’re probably alright there.

I think so, yes. Do they want any special experience?

I think they wanted some experience of teleconferencing.

I’ve got three years’ experience of that.

let’s see, yes, good. In fact they’re only asking for at least one year, so that’s great. So is that something
that might interest you?

It is, yes. The only thing is, you said they were in North London so it would be quite a long commute for
me.

OK.

So the second position might suit you better as far as the location goes; that’s for a warehouse assistant
and that’s in South London.

Yes, that would be a lot closer.

And you’ve worked in a warehouse before, haven’t you?

Yes.

So as far as the (8)................................. for this position go, they want someone who can manage the
stock, obviously, and also deliveries.

That should be OK. You’ve got to keep track of stuff, but I’ve always been quite good with numbers.

Good, that’s their first requirement. And they want someone who’s computer literate, which we know
you are.

Sure.

Then they mention organisational skills. They want someone who’s well organised.

Yes, I think I am.

And tidy?

Yes, they go together really, don’t they?

Sure. Then the usual stuff; they want someone who can communicate well both orally and in writing.

OK. And for the last warehouse job I had, one of the things I enjoyed most was being part of a team. I
found that was really essential for the job.
Excellent. Yes, they do mention that they want someone who’s used to that, yes. Now when you were
working in a (9)..................... last time, what sorts of items were you dealing with?

It was mostly bathroom and kitchen equipment, sinks and stoves and fridges.

So you’re OK moving heavy things?

Sure. I’m quite strong, and I’ve had the training.

Good. Now as far as experience goes, they mention they want someone with a licence, and that you
have experience of driving in London – so you can cope with the traffic and so on.

Yes, no problem.

And you’ve got experience of warehouse work … and the final thing they mention is customer service. I
think looking at your CV you’ve OK there.

Right. So what about pay? Can you tell me a bit more about that, please …

SECTION 2

My guest on the show today is Alice Riches who started the Street Play Scheme where she lives in
Beechwood Road. For those of you that don’t already know – Street Play involves
(10)..................................... closing off their street for a few hours so that children have a chance to play
in the street safely.

That’s really interesting so the fact that …She started it in her own street, Beechwood Road, and the idea
caught on, and there are now Street Play Schemes all over the city. So when did you actually start the
(11)....................., Alice?

Well, I first had the idea when my oldest child was still a toddler, so that’s about six years ago now – but
it took at least two years of campaigning before we were actually able to make it happen.

So the scheme’s been up and running for three years now. We’d love to be able to close our road for
longer – for the (12)...................... weekend, from Saturday morning until Sunday evening, for example.
At the moment it’s just once a week. But when we started it was only once a month. But we’re working
on it.

So what actually happens when Beechwood Road is closed?

We have volunteer wardens, mostly parents but some (13)....................... residents too, who block off
our road at either end .

The council have provided special (14).......................but there’s always a volunteer there to explain
what’s happening to any motorists. Generally, they’re fine about it – we’ve only had to get the police
involved once or twice.
Now I should explain that the road isn’t completely closed to cars. But only residents’ cars are allowed. If
people really need to get in or out of Beechwood Road, it’s not a problem – as long as they drive at
under 20 kilometres per hour

But most people just decide not to use their cars during this time, or they park in another street. The
wardens are only there to stop through (15).........................

So can anyone apply to get involved in Street Play?

Absolutely – we want to include all kids in the city – especially those who live on busy roads. It’s here
that demand is greatest. Obviously, there isn’t such demand in wealthier areas where the children have
access to parks or large gardens – or in the suburbs where there are usually more places for children to
play outside.

I’d recommend that anyone listening who likes the idea should just give it a go. We’ve been surprised by
the positive reaction of residents all over the city. And that’s not just parents. There are always a few
who complain but they’re a tiny (16).............................

On the whole everyone is very supportive and say they’re very happy to see children out on the street –
even if it does get quite noisy.

There have been so many benefits of Street Play for the kids. Parents really like the fact that the kids are
getting fresh air instead of sitting staring at a computer screen, even if they’re not doing anything
particularly (17)..........................

And of course it’s great that kids can play with their friends outside without being supervised by their
parents – but for me the biggest advantage is that kids develop confidence in themselves to be outside
without their parents

The other really fantastic thing is that children get to know the adults in the street – it’s like having a big
extended family

It certainly does have a lot of benefits. I want to move on now and ask you about a related project in
King Street.

Right. Well this was an experiment I was involved in where local residents decided to try and reduce the
traffic along King Street, which is the busiest main road in our area, by persuading people not to use
their cars for one day.

We thought about making people pay more for parking – but we decided that would be really unpopular
– so instead we just stopped people from parking on King Street but left the other car parks open.

It was surprising how much of a difference all this made. As we’d predicted, air quality was significantly
better but what I hadn’t expected was how much quieter it would be – even with the buses still running.

Of course everyone said they felt safer but we were actually amazed that sales in the shops went up
considerably that day – we thought there’d be fewer people out shopping – not more.

That’s really interesting so the fact that …

SECTION 3

Tom, could I ask you for some advice, please?

TOM:Yes of course, if you think I can help. What’s it about?

HAZEL:It’s my first media studies (18)..................., and I’m not sure how to go about it. You must have
done it last year.

TOM. Is that the one comparing the coverage of a particular story in a range of newspapers?

HAZEL:hat’s right.

TOM:Oh yes, I really enjoyed writing it.

HAZEL:So what sort of things do I need to compare?

TOM:Well, there are several things. For example, there’s the question of which page of the newspaper
the item appears on.

HAZEL:You mean, because there’s a big difference between having it on the front page and the
(19)........................of page ten, for instance?

TOM:Exactly. And that shows how important the editor thinks the story is. Then there’s the size – how
many (20).................. inches the story is given, how many columns it spreads over.

HAZEL:And I suppose that includes the headline.

TOM:It certainly does. It’s all part of attracting the reader’s attention.

HAZEL:What about graphics – whether there’s anything visual in addition to the text?

TOM:Yes, you need to consider those, too, because they can have a big effect on the reader’s
understanding of the story – sometimes a bigger effect than the text itself. Then you’ll need to look at
how the (21)....................... is put together: what structure is it given?

TOM:Bear in mind that not many people read beyond the first paragraph, so what has the
(21)......................put at the beginning? And if, say, three are conflicting opinions about something, does
one appear near the end, where people probably won’t read it?

HAZEL:And newspapers sometimes give wrong or misleading information, don’t they?

TOM:Yes, if you can. Compare what’s in different versions, and as far as possible, try and work out what’s
true and what isn’t. And that relates to a very important point: what’s the writer’s purpose, or at least
the most important one, if they have several.

TOM:It may seem to be to inform the public, but often it’s that they want to create fear, or controversy,
or to make somebody look ridiculous.

HAZEL:Gosh, I see what you mean. And I suppose the writer may make assumptions about the reader.

TOM:That’s right – about their knowledge of the subject, their (23)............., and their level of education,
which means writing so that the readers understand without feeling patronised. All of that will make a
difference to how story is presented.

HAZEL:Does it matter what type of story I write about?

TOM:No – national or international politics, the arts … Anything, as long as it’s covered in two or three
(24)................ Though of course it’ll be easier and more fun if it’s something you’re interested in and
know something about.

HAZEL:And on that basis a national news item would be worth analysing – I’m quite keen on politics, so
I’ll try and find a suitable topic. What did you choose for your (25)..............., Tom?

TOM:I was interested in how newspapers express their opinions explicitly, so I wanted to compare
editorials in different papers, but when I started looking. I couldn’t find two on the same topic that I felt
like analysing.

HAZEL:In that case, I won’t even bother to look.

TOM: So in the end I chose a human interest story – a terribly emotional story about a young girl who
was very ill, and lots of other people – mostly strangers – raised money so she could go abroad for
treatment.

TOM:Actually, I was surprised – some papers just wrote about how wonderful everyone was, but others
considered the broader picture, like why (26)............. wasn’t available here.

Hmm, I usually find stories like that raise quite strong feelings in me! I’ll avoid that . Perhaps I’ll choose
an arts topic, like different reviews of a film, or something about funding for the arts – I’ll think about
that.

Yes, that might be interesting.

OK, well thanks a lot for your help, Tom. It’s been really useful.

You’re welcome. Good luck with the assignment, Hazel.

SECTION 4

Nowadays, we use different products for personal cleanliness, 27................, dishwashing and household
cleaning, but this is very much a 20th-century development.
The origins of cleanliness date back to prehistoric times. Since water is essential for life, the earliest
people lived near water and knew something about its cleansing properties – at least that it rinsed mud
off their hands.

During the excavation of ancient Babylon, evidence was found that soapmaking was known as early as
2800 BC. Archaeologists discovered 28.................. made of clay, with inscriptions on them saying that
fats were boiled with askes.

This is a method of making soap, though there’s no reference to the purpose of this material.

The early Greeks bathed for aesthetic reasons and apparently didn’t use soap. Instead, they cleaned
their bodies with blocks of sand, pumice and ashes, then anointed themselves with oil, and scraped off
the oil and dirt with a metal 29................ known as a strigil (Q33).

They also used oil mixed with ashes. Clothes were washed without soap in streams.

The ancient Germans and Gauls are also credited with discovering how to make a substance called
‘soap’, made of melted animal fat and ashes. They used this 30............. to tint their hair red.

Soap got its name, according to an ancient Roman legend, from Mount Sapo, where animals were
sacrificed, leaving deposits of animal fat. Rain washed these 31................, along with wood ashes, down
into the clay soil along the River Tiber.

Women found that this mixture greatly reduced the effort required to wash their clothes.

As Roman civilisation advance, so did bathing. The first of the famous Roman baths, supplied with water
from their aqueducts (Q35), was built around 312 BC.

The baths were luxurious, and bathing became very popular. And by the second century AD, the Greek
physician Galen recommended soap for both 32........................ and cleaning purposes.

After the fall of Rome in 467 AD and the resulting decline in bathing habits, much of Europe felt the
impact of filth on public health. This lack of personal cleanliness and related unsanitary living conditions
were major factors in the outbreaks of disease (Q36) in the Middle Ages, and especially the Black Death
of the 14th century.

Nevertheless, soapmaking became an established craft in Europe, and associations of soapmakers

guarded their trade secrets closely.

Vegetable and animal oils were used with ashes of plants, along with perfume, apparently for the first
time (Q37). Gradually more varieties of 33.................... became available for shaving and shampooing, as
well as bathing and laundering.

A major step toward large-scale commercial soapmaking occurred in 1791, when a French chemist,
Nicholas Leblanc, patented a process for turning salt into soda ash (Q38), or sodium carbonate.

Soda ash is the alkali obtained from ashes that combines with fat to form soap. The Leblanc process
yielded quantities of good-quality, inexpensive soda ash.

Modern soapmaking was born some 20 years later, in the early 19th century, with the discovery by
Michel Eugène Chevreul, another French chemist, of the chemical nature and relationship of fats,
glycerine and fatty acids.

His studies established the basis for both fat and soap chemistry, and soapmaking became a science
(Q39). Further developments during the 19th century made it 34................. and cheaper to manufacture
soap.

Until the 19th century, soap was regarded as a luxury item, and was heavily taxed in several countries. As
it became more readily available, it became an everyday necessity, a development that was reinforced
when the high tax was removed.

Soap was then something ordinary people could afford, and cleanliness standards improved.

With this widespread use came the development of 35........................ soaps for bathing and soaps for
use in the washing machines that were available to consumers by the turn of the 20th century.