CSR TSR Cover Letter

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COSTUMER SERVICE REPRESENTATIVE/

TECHNICAL SUPPORT REPRESENTATIVE


iries15ito@gmail.com | (0946) 885-9444
Purok Rubia, Poblacion, Margosatubig, Zamboanga del Sur, 7035

January 16, 2023

To: OPTUM GLOBAL ADVANTAGE - FILINVEST


BPO Company
W. Geonzon St., Cebu IT Park, Apas, 6000
Cebu City, Philippines

Sir/ Madam:

Greetings, A Pleasant Day!

Please accept my enclosed application for the position as COSTUMER SERVICE


REPRESENTATIVE/ TECHNICAL SUPPORT REPRESENTATIVE. I am a licensed professional
teacher. Extremely motivated to constantly grow professionally. Non-experienced in the BPO
industry but seeking a support position might be non-voice or purely voice as a customer
service representative. But also looking for a certain position that I can highly make used of my
skills in Computer Systems Servicing. Having read through your job description, I am eager to
apply for this position as my skills and qualifications match the requirements you’re looking
for.

I earned my Bachelor’s degree in Elementary education last March 2018 and passed the
licensure examination in 2019. I also acquired a TESDA National Certificate II (NCII) in
Computer Systems Servicing (CSS) at Pagadian Capitol College (PCC) last 2019. I was a Local
Paid Teacher at Margosatubig Local Government Unit. And was a Substitute Teacher last 2020
at Margosatubig Regional Pilot School-Regular. I also volunteered at Margosatubig District as
Office Clerk which significantly contributes to my interpersonal leadership and organizational
competencies.

Allow me to highlight three bullet points from my experiences that I believed it demonstrate
why I am the perfect candidate for this position:
 Specialized Skill in Computer System Servicing NC II specially in configuring computer
systems, set-up computer networks and servers, and to maintain and repair computer
system units and network.
 Trained as Office Clerk for eight (8) months at Margosatubig District Office dealing with
administrative duties and responsibilities.
 Maintained utmost discretion when dealing with sensitive topics.

I believe that these bullet points demonstrate that I have the ability to perform the major
administrative roles and I also believe that my educational attainments and personal skills
make me suitable to the position available in your department. I am conscientious person who
works hard and pays attention to details. Quick to pick up new skills and I am always looking
forward to improve my skills and qualifications so I can work to the highest standards possible
in my role.

I would love to have the opportunity to join the team your company and use my skills to create
an efficient, stress-free office environment. I believe that I can meet and exceed the
expectations that you have for this role. I look forward to speaking more with you about my
candidacy. Feel free to contact me at any time.

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