Conflict Management

CONFLICT MANAGEMENT
• Conflict may arise when individuals

with common goals, values, ideas,
attitudes, beliefs, feelings, or actions
contest for privileges, responsibilities,
authority, autonomy, and/or rewards.
I NT ERPROF ESSI ONAL • It can be a positive or a negative
CONF LI CT conflict, a healthy one or a
dysfunctional one with the work
environment.
• It can originate with competition
among individuals and its variations in
economic and professional values.
Scarce resources, reform, poorly defined roles and
expectations, the ability to work as a team, interpersonal
communication skills, and expectations about level of
performance in various roles are some.
Conflict in organizations can be caused by task

interdependencies, status inconsistencies, jurisdictional
ambiguities, communication problems, dependence on
SOURCES OF common resource pools, lack of common performance
CONFLICT IN standards, and individual differences.
THE In a workplace, employees may experience conflict due to
WORKPLACE the following: resistance to change, unclear job
expectations, poor communication, toxic work
environment, differences in personality and poor work
habits.
Also, personality clashes, unrealistic needs and
expectations, business values, unresolved workplace issues
and increase in workload
TYPES OF CONFLICT
1. Task Conflict
- Involves concrete issues related to employees’ work assignments and can
include disputes about how to divide up resources, differences of opinion on
procedures and policies, managing expectations at work, and judgments and
interpretation of facts.
- Simplest to resolve.
- Often turns out to have deeper roots and more complexity.
- Benefits from the intervention of an organization’s leaders.
TYPES OF CONFLICT
II. Relationship Conflict

- Arises from differences in personality, style, matters of taste, and
conflict styles.
- When two people who haven’t met each other are thrown together to
work on a project is an example.
TYPES OF CONFLICT
III. Value Conflict

- Can arise from fundamental differences in identities and
values, which can include differences in politics, religion,
ethics, norms and other beliefs.
TYPES OF CONFLICT
1. Man vs Self
- Internal conflict
- Conflict takes place within the mind of a person
- Often involves decision making between what is right and wrong
- When an individual is battling a mental illness
TYPES OF CONFLICT
II. Man vs Man

- Or interpersonal conflict
- Most common form of external conflict
- Protagonist vs antagonist
- Can also appear between friends or acquaintances
TYPES OF CONFLICT
III. Man vs Society

- An individual is at odds with a ruling body or social or cultural norms
- An individual fighting his or her government
- It is where an individual is going against the grain of what his or her
society and people expect
TYPES OF CONFLICT
IV. Man vs Nature

- An individual faces a natural occurring event or a force of
nature
- When an individual is battling natural disasters like
tornadoes, typhoon and the like
TYPES OF CONFLICT
V. Man vs Machine
- Means that an individual is in direct combat with robots or
with technology
TYPES OF CONFLICT
VI. Man vs Fate/Supernatural

- Against god/gods
- Considered as a man vs self conflict when focused on an
internal and moral struggle
TYPES OF CONFLICT
• Intrapersonal conflict occurs within an individual.

• Interpersonal conflict occurs between two or more individuals.
• Intragroup conflict occurs within a group.
• Intergroup conflict occurs between two or more groups.
• Competitive conflict occurs when two or more groups would want to
reach a common goal.
• Disruptive conflict results from trying to defeat the opponent.
TYPES OF CONFLICT
1. Interdependence Conflict
- Happens when a person relies on someone else’s
cooperation, output, or input for them to get their job done.
TYPES OF CONFLICT
II. Differences in Styles

- When people have differing preferences on how to get
things done, conflict may arise.
TYPES OF CONFLICT
III. Differences in Background/Gender

- Conflicts may arise between people because of differences
in age, educational backgrounds, personal experiences, ethnic
heritage, gender, and political preferences.
TYPES OF CONFLICT
IV. Differences in Leadership Style

- Leaders have different ways on how they manage their
team. With this, there may be a confusion on the leadership
skills of one leader to another.
TYPES OF CONFLICT
V. Personality Clashes
- Often ignited by emotions and perceptions about
somebody else’s motives and character.
CONFLICT RESOLUTION STRATEGY
1. Avoiding
- An individual who tries to ignore or sidestep the conflict,
hoping it will resolve itself or dissipate.
- Individual just ignore or withdraws from the conflict.
II. Accommodating
- Strategy where one party gives in to the wishes or the
demands of the other party in the expense of an
individual’s needs or desires.
III. Compromising
- It involves finding an acceptable resolution that will partly,
but not entirely, satisfy the concerns of all parties involved.
IV. Competing
- This strategy is used when an individual tries to satisfy
his/her desires at the expense of the other parties
involved.
- Is used by people who plan to win a conflict.
V. Collaborating
- This strategy involves finding a solution that entirely
satisfies the concerns of all involved parties.

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CONFLICT MANAGEMENT

• Conflict may arise when individuals

Conflict in organizations can be caused by task

II. Relationship Conflict

III. Value Conflict

II. Man vs Man

III. Man vs Society

IV. Man vs Nature

VI. Man vs Fate/Supernatural

• Intrapersonal conflict occurs within an individual.

II. Differences in Styles

III. Differences in Background/Gender

IV. Differences in Leadership Style

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