CREATING

CAPTIVATING
COVER LETTERS
Table of Contents

Tell Your Story ............................................................................................................................... 2

Cover Letter Format ................................................................................................................... 3-4

Types of Cover Letters .................................................................................................................. 4

Cover Letter Template .................................................................................................................. 5

Attributes & Skills Employers Want .............................................................................................. 6

Sample Cover Letter A .................................................................................................................. 7

Sample Cover Letter B .................................................................................................................. 8

Sample Cover Letter C................................................................................................................... 9

Sample ‘Bullet Style’ Cover Letter .............................................................................................. 10

Sample ‘T-Style’ Cover Letter...................................................................................................... 11

Sample ‘Paragraph Style’ Cover Letter ....................................................................................... 12

Sample Referral Cover Letter ...................................................................................................... 13

Cover Letter Checklist…………………………………………………………………………………………………………….14

Douglas College Library Resources ............................................................................................. 15

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 Tell Your Story

You only get one chance to make a first impression. The cover letter is your personal narrative, your
story about why you are applying, and how you will fit the position and contribute to the company.
Consider the letter an extension of your resume which reflects your knowledge of the employer’s needs.

Tips:

• Each cover letter you write needs to be customized to the posting

 Personalize the letter to express your interest in the available position
 Grab the reader’s attention using a memorable opening line; introduce yourself,
your credentials and your potential to the organization; show how you would fit in

• Review each job posting for keywords related to skills, knowledge and experience;
notice the “must haves” and key responsibilities (highlight them as a reminder)
 Demonstrate your abilities by emphasizing your competencies (knowledge, skills,
abilities), talents and accomplishments which help establish your credibility –
provide specific examples
 Use variety in your sentence structure (or bullet statements) and use
transition/linking words to connect ideas
 If possible, highlight your cultural fit by showing the company how well you would
mesh with their culture
• Always send a cover letter with your resume unless the employer states otherwise

• Save a copy of the job posting as you will need to review it before an interview

Organization / Layout:

• Use a business letter format, one page in length, left aligned, same font size as your
resume if possible, single spaced text, double spaced between sections
• Aim for three to four concise paragraphs or a combination of paragraphs, bullets or T-
style (see examples in this guide)
• Keep your letter between 300 and 400 words - remember that recruiters typically
spend less than 10 seconds to review job applications

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Cover Letter Format
Typically, cover letters have the following sections:
1. Your Contact Information
• Include your name, address, phone number, professional email address and
LinkedIn URL.
2. Date Cover Letter is sent

3. Company Address
• Include contact name (e.g. Jess R. Jones or (K. R. Jones), their position title,
organization name and full address
• If a name is not provided in the job posting, research the company website
and/or LinkedIn to determine a contact to address your letter to (department
head or manager, a recruiter or human resources representative)
4. Reference or Subject Line
• Include job title or the competition number (optional)

5. Greeting / Salutation
Whenever possible open the letter by using a person’s name. Don’t assume someone’s
title should be “Mr. /Ms. /Dr.” – instead consider using one of the following forms:
• Omit the courtesy title: “Dear Mr. or Ms. [last name]” instead, write “Dear” or a
generic salutation “Attention”
• Specific Receiver: Use “Dear First and Last name (e.g. Dear Kelly Jones or K. R.
Jones).”
• Unknown Receiver (option): “Attention: Hiring Manager or Attention
Hiring Committee or Attention Human Resources Manager:”
• Avoid “To whom it may concern:” or “Dear Sir or Madam:”

6. Opening Paragraph
• Your first line should grab the reader’s attention. Some ways to open the letter are to
promise a benefit, identify a need or compliment the company. Tip: check here for
examples - attention grabbing cover letter examples
• Why are you applying? What position or type of work are you applying for? Where
did you see the job posting? Briefly explain why you want to work for this company
• If someone who knows the employer referred you, give the name of that person

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 7. Body of the Letter:
• Why you? What sets you apart from other candidates? Highlight your strongest
qualifications, demonstrating how these qualifications will benefit the
employer. Give detailed examples of experience.
• Why do you want to work for them? Demonstrate your knowledge of the company.
Three specific formatting styles you can use in the body of the letters:
 Paragraph style (1 – 2 paragraphs – enables you to communicate in the context of a “story”
of what has happened, who you are, what value you bring to an organization.)
 Comparison-list style – also known as a “T”-style letter (directly comparing your
qualifications to the posting and allows you to quickly and assertively respond to the
specific requirements of a job.)
 Bullet style (with introduction and closing paragraphs surround the bullet-point statements)
8. Closing Paragraph
• Thank the employer in advance for their consideration and that you are
looking forward to meeting with them soon. Include your phone number
and/or email address
9. Signature
• End with “Sincerely,” or “Yours truly”
• Sign your full name “Kelly R. Jones” (option: insert your electronic signature)
• Type out your full name: “Kelly R. Jones”

Types of Cover Letters

The most common types of cover letter are:
• Application Cover Letter - (most common):
used by most job seekers and is written and
targeted towards a specific job posting
• Prospecting Cover Letter: up to 80% of jobs
are never posted or advertised; written by a
job seeker to a company of interest inquiring
about open job postings.
• Networking Cover Letter: a casual letter
(email) from a job seeker to a former
colleague, mentor, friend or other contacts
and informs the recipient that they are job
seeking and asks for their help.

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 Cover Letter Template

First and Last Name

123 Address, City/Town, Province V1V 2V2 | 604-123-4567 | myname@email.com

Month/dd/yyyy (letter is sent)

Contact Name
Position Title
Organization Name
Street Address
City, Province Postal Code

Re: Competition and/or Job Posting Title and # (optional)

Dear [Contact Full Name], or Attention [contact name], or Hiring Manager, Hiring Committee or Human
Resources Manager,

First / Opening Paragraph - Why are you writing?

• Give the person a reason to read on. Give them a memorable introduction. Why are you interested in the
position? Do not start with “My name is…”
• What’s important to mention? For example: what type of position (i.e. co-op, f/t, or p/t) are you seeking?
Your experience in the field (years/months); being a student at Douglas College in (name of program)
• Explain how you learned about the position or the organization, e.g. through the Douglas Career Centre
job board or the Douglas College Co-Op Job Board, company website or referral name.
• Important: Why them? Research the company’s values, mission, etc. Make sure you demonstrate how
you can add value to their organization through your unique experiences, your personality and/or your
outlook/philosophy.
Second / Body (Sell) Paragraphs, Bullets or T-Style (see samples) – Why you?
• Call attention to elements of your background, education, leadership, and/or experience that are relevant
to the position you are applying for. Use two or three examples that showcase your background and skills.
• Express what skills and attributes you have to offer (e.g. paid or unpaid). Reflect your personality,
motivation, enthusiasm and communications skills.

Final / Closing Paragraph - What’s the next step?

• Thank the reader, request an interview and the best method to contact you. Provide any additional
requested information that has not yet been addressed, such as your availability date.

Sincerely,

Full Name Signature (insert a screenshot of your handwritten signature or use a script font type)

First Name Last Name

Resume: Enclosure
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 Attributes & Skills Employers Want

Employers look for evidence that you can contribute to the workplace with the skills they
need. This includes course work, academic projects, paid and unpaid work, co-op placements,
extra-curricular activities, study abroad experience, campus and community activities,
student and professional organizations, leadership roles, and from personal interests.

Attributes Employers Seek on a Candidate’s Resume

% of % of
Attribute Attribute
Respondents Respondents
Problem-solving skills 82.9 Interpersonal skills (relates well to others) 54.7
Ability to work in a team 82.9 Computer skills 48.7
Communication skills (written) 80.3 Organizational ability 48.7
Leadership skills 72.6 Strategic planning skills 39.3
Strong work ethic 68.4 Creativity 29.1
Analytical / quantitative skills 67.5 Friendly / outgoing personality 27.4
Communication skills (verbal) 67.5 Tactfulness 22.2
Initiative 67.5 Entrepreneurial skills / risk-taker 19.7
Detail-oriented 64.1 Fluency in a foreign language 4.3
Flexibility / adaptability 60.7
Source: NACE Employer Survey: Job Outlook 2018: Resume Attributes, Figure 37, P. 29

Examples of transferable skills from your college experience:

In your essays/ • Assess and evaluate • Question, reflect and

assignments, you... information attempt to clarify
• Acquire skills in creating • Operate independently and work
technical presentations without supervision
• Exercise your ability to think • Manage and cope with stress
critically
In your tutorials, • Explain, persuade, negotiate • Constructively disagree, confront,
you… resolve
• Non-verbally communicate
As a club or • Deal with conflict, problem-solve • Write and produce reports
committee • Communicate orally in large • Cope with the unexpected
member, you… groups • Show capacity to improvise
• Build on others’ ideas

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Sample Cover Letter A

Student Name
1234 Any Street, New Westminster, BC V1V 2V2  604-123-4567  myname@email.ca

October 14, 20xx

Carol Thiessen, Partner

P&W Chartered Accountants
15 Welting Street
Burnaby, BC V1V 2V2

Dear Carole Thiessen,

Re: Financial Analyst, Douglas College Co-Op Posting #12345

A Co-op position as a Financial Analyst is exactly the opportunity I have been looking for, and I can’t think of a
better match than a placement at P&W Chartered Accountants. I am a second year Business student who is
intrigued by securities and ultimately plans to pursue the CFA designation. I am a Canadian Citizen with
reliable transportation to your location in Burnaby, and I feel that my current skills and goals will be an
excellent fit for your organization.

I was a consistent honor roll student throughout high school and graduated with multiple Passport to
Education Scholarship stamps. I continued my academic excellence in the Commerce and Business
Administration University Transfer program at Douglas College by maintaining honor roll status with a current
cumulative GPA of 3.83.

My recent job at a call centre further strengthened my communications skills, as I had to constantly pay
careful attention to customers’ orders and clarify any possible misunderstandings. Working in this role, as
well as in the fast-paced environment of a restaurant kitchen and a warehouse, has forced me to be detail-
orientated. Failing to take note of a single modifier on a food dish or misreading an order on a picking list
could have serious consequences. I am accustomed to working as part of a team through my participation in
team sports and my role as a line cook. My current GPA is an indication of the work ethic that I put forth in
accomplishing my goals, whether they are school-related, work-related or personal.

The value that I place on customer service, communication skills and computer literacy are qualities that
complement the position at P&W Chartered Accountants. Please contact the Douglas College Co-Op office at
co-op@douglascollege.ca or 604-527-5769 to arrange an interview. Thank you for your consideration.

Sincerely,

Full Name Signature

First and Last Name

Enclosure: Resume

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Sample Cover Letter B

Susie Smith

1234 Any Street, New Westminster, BC V1V 2V2  604-123-4567  myname@email.ca

October 14, 20xx

Carol Thiessen, Partner

P&W Chartered Accountants
15 Welting Street
Burnaby, BC V1V 2V2

Dear Ms. Thiessen,

I am writing to apply for the Junior Accountant Co-Op position which was listed on the Douglas College Co-
Op job board. This position interests me as I would like to work towards obtaining a Certified General
Accountant designation. After learning about your company’s services from your website, I was interested
to find that you serve a large client base in a variety of industries around the world.

I am presently in my final year of the Bachelor of Business Administration Program at Douglas College,
majoring in Accounting. Working as an Accounting Clerk has enhanced my skills in taxation and auditing by
successfully reviewing numerous company files. In college accounting courses, I accurately performed
financial statement analysis and learned ethical accounting practices. I have also used Microsoft Office and
other computerized accounting programs extensively at workplaces and for coursework.

My communication skills have been strengthened by working with people of various backgrounds and
cultures as a professor’s assistant, which would allow me to work effectively with your company’s clients.
As a college student, I had several group projects utilizing communication, problem solving and team work
skills which were essential to a successful outcome. During the tax season in my accounting role, I offered
to work longer hours utilizing my strong analytical, attention to detail and time management skills to meet
clients’ needs.

I would appreciate the opportunity to discuss my application in person. Please contact the Douglas College
Co-op office at co-op@douglascollege.ca or 604-527-5769 to arrange an interview. Thank you for your
consideration.

Sincerely,

Susie Smith

Susie Smith
Enclosure: Resume

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Sample Cover Letter C

Student Name
New Westminster, BC (604) 450-5555 name@email.ca ca.linkedIn.co/in/first-last-name

October 14, 20xx

Ms. Jennifer Chancy

Operations Manager
Spark Mobile Services
300 West Georgia Street
Vancouver, BC V6B 6E1
Re: Application for the Management Trainee Program #101-B

Dear Ms. Chancy,

Last month, I reached both a personal and company target! I sold over 85 new mobile phone contracts. In
2018, the corporate office that oversees the kiosk I manage in the Coquitlam Mall set new performance
goals for the staff, and I was proud to achieve it. As a customer-focused leader, I am a quick learner, team
orientated and strong negotiator. Currently, I’m in my final year in Business Management at Douglas
College and would welcome the opportunity to join your Management Trainee program with Spark Mobile
Services as posted on your career website. I pride myself on being detailed orientated, which is imperative
to meeting quality assurance standards and testing procedures.

With nearly three years’ experience in customer-driven sales and customer service, I am confident that I
can contribute high standards and strive to achieve your performance goals. In my current role, I
successfully coordinated retail operations, vendor relations and inventory control. Specifically, I’ve:

• Increased profit by 20% in six months of operations amid a competitive marketplace

• Formed long-lasting client relationships with an increase of 10% on returning customers
• Established a personal social media campaign inviting friends to assist me in reaching contract sales,
which generated 10 new customers within 30 days

You will find that I am a committed individual who takes pride in producing quality work, providing innovative
solutions and communicating effectively with multiple stakeholders. I look forward to meeting you to further
discuss how my education and experience would benefit Spark Mobile Services. You may reach me at the
above number or email address to arrange an interview.

Thank you for considering my application.

Sincerely,

Full Name Signature

First Last Name
BBA Candidate
Douglas College

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Sample ‘Bullet-Style’ Cover Letter
JANE THOMAS
ca.linkedin.ca/in/jane-thomas ● City/Province ● 604-555-5555 ● jthomas@myemail.com

April 14, 20xx

John Smith
Manager of Operations
Global Acme Widgets
12345 My Street
City, BC V2V 1V1

Re: Project Assistant, #GAW160

Dear John Smith,

Global Acme Widgets is a forward-thinking firm committed to providing quality and trusted software
solutions. Your organization continually innovates in providing comprehensive customer experience. As
an enthusiastic and results-orientated individual with a passion for efficiency in systems, I will apply my
knowledge and past experiences in ensuring adherence to organizational goals and requirements while
keenly analyzing data and facilitating accurate inventory maintenance.

Through my __ years’ of experience in customer service, I have established exceptional interpersonal

communication and problem solving skills. With a solid foundation in the basic principles of business
operations, my organizational, planning and analytical skills including negotiating skills are evidence of
my ability to be a full-time student and work part-time.

Highlights of my background include:

• In pursuit of a Bachelor’s Degree in Business concentrating in Supply Chain Management

• Preparatory knowledge to attain industry certifications APICS – CPIM, Lean Six Sigma.
• Tracking project activities, collaborating with team members, and distributing vital information
across project teams to ensure on-time project completion
• Advanced use in Excel for business to create charts, pivot tables and input formulas for decision
models in academic course work. Strong aptitude using technology include MS Word, PowerPoint,
Canva and Adobe In-design.
Proactive, innovation and a team player, coupled with enthusiasm and dedication to achieving success, I
believe I will swiftly surpass your expectations for this role. I look forward to discussing the position in
future detail and can be reached at 604.555.5555 or by email at jthomas@myemail.com. Thank you.

Sincerely,
Jane Thomas
Jane Thomas
Enclosure: Resume

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 Sample ‘T-Style’ Cover Letter
JANE THOMAS
ca.linkedin.ca/in/jane-thomas ● City/Province ● 604-555-5555 ● jthomas@myemail.com

April 14, 20xx

Human Resources Department

City of Burnaby
4949 Canada Way
Burnaby, BC V5G 1M2
Re: Office Assistant (Clerk Typist 2) Auxiliary / On Call, 2017-ACT
Attention Human Resources Manager,

Upon hearing of your need for a detail-oriented Office Assistant, I am excited to submit my resume for your
review. As an organized and motivated self-starter, with proven ability to learn new tasks, computer systems
and proven strengths in problem solving, managing priorities and meeting deadlines, I am confident I would
be an asset to your team and bring the best results for the City of Burnaby.

As a part-time Business student with Douglas College, I am intent on pursuing human resources. Below, I
have included a breakdown of my attributes I believe are important to this role.

Attributes Qualifications
• Strong administrative/clerical and • 2 years’ administrative support experience
technical competencies • Advanced with MS Office – Word and Excel
• 52 wpm keyboarding skills (certified)

• Well-developed organization, • Created new client tracking system using MS Excel

attention to detail and problem- • Maintained inventory by organizing deliveries, checked
solving skills stock to determine supply levels, expedited orders and
delivered materials to work stations in a timely manner

• Excellent customer service, • Ensured prompt response to 300+ phone/email inquiries

communications and teamwork skills and displayed professionalism in all customer interactions
• Organized forms, filing, copying and database management

• Diploma • Office Administration Diploma, Douglas College

Knowing fully that I can deliver the same results or better for the City of Burnaby, I would welcome the
opportunity to speak with you in more detail. I will follow-up with your office on Wednesday, April 25, 20xx at
11:00 am to confirm that you have received my application. If you have any additional questions, I can be
reached at 604-555-5555. Thank you for your time and consideration.

Sincerely,
Jane Thomas
Jane Thomas
BBA-HR Candidate
Douglas College

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Sample ‘Paragraph Style’ Cover Letter
Tinsley Jones
ca.linked.com/in/tinsley-jones Burnaby, BC / tinsleyjones@gmail.com / 604-777-1234

June 1, 20xx

Mr. Jason Bourne, Manager of Operations

Extreme Sports
123 First Street
Burnaby, BC V1V 2V2

RE: Application for Casual Retail Sales Assistant position

Dear Mr. Bourne,

As a highly motivated and dedicated student with strong communication and interpersonal skills, I would like
to apply for the position of Casual Retail Sales Assistant as advertised on your company website. I am a life-
long athlete with self-confidence, enthusiasm and strength in building relationships which would be a great
asset to contributing to the goals of Extreme Sports.

As a college student, I have been involved in my school community as a Student Ambassador, which has
allowed me to develop strong leadership, communication and interpersonal skills. My involvement in various
events, including new student orientation, drama and sports events, has allowed me to work closely with my
peers while supporting the school community. These experiences have allowed me to develop strong time
management and organizational skills, which I see as being very important when in casual employment while
continuing to study. Personal attributes that I believe make me suitable for this position include:

• Leadership: Oversaw the information desk at the Student Services events in a welcoming manner.
Spoke with students and checked on events in progress to maintain support. Assisted with events on
campus through set-up and audio-visual equipment.
• Sales/Customer Service: Promoted items for sale during three community fund raising events
demonstrates selling and customer service skills. Engaged in mentoring with students.
• Communication/Public Speaking: Member of the Douglas College Royals Baseball and Soccer teams,
acted as the Master of Ceremonies at several school events that has developed my communication
skills

I am aware that you will receive many applications for this job, but I would very much appreciate the
opportunity to demonstrate my capabilities to you in person. I am keen to develop my professional skills and
contribute to the team at Extreme Sports. I look forward to hearing from you. Thanking you in advance for
your time.

Sincerely,
Tinsley Jones

Tinsley Jones
Enclosure: resume

Douglas College Career Centre Page 12

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Sample Referral Cover Letter

Tinsley Jones
Burnaby, BC / tinsleyjones@gmail.com / 604-777-1234 /ca.linked.com/in/tinsley-jones

June 1, 20xx

Contact Name
Position Title or Department Name
Company Name
Street Address
City, Province, Postal Code

Dear [Mr. / Ms. / Dr. Last name], or [Dear Hiring Manager]:

At a suggestion of [Name of Person Referring], I am contacting you regarding the open [job title]
position with [Company Name]. My educational background in [field of study], along with my
experience, makes me an excellent candidate for this position.

As you will see from the enclosed resume, I have more than [number] years of experience in the field
of [area of professional expertise]. My resume shows that I have been consistently rewarded for hard
work with promotions and increased responsibilities. These rewards are a direct result of my expertise
in [area of professional expertise], my commitment to personal and professional excellence, and my
excellent written and oral communication skills.

If you have questions, or would like to schedule an interview, please contact me at [phone number]. I
look forward to meeting you to further discuss employment opportunities with [Company Name].

Sincerely,

Jane Thomas

[Your Name]
Enclosure: Resume

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 Cover Letter Checklist
Meets Criteria?

Improvement
Yes
needed

Could be
Contact Information Yes improved

Listed at the top of the page ☐ ☐

Include your name (first and last) and any relevant credential abbreviations. ☐ ☐
Include a single phone number and a professional email address. ☐ ☐
Use the same header as what you have used on your résumé. ☐ ☐
Could be
Date Cover Letter is Sent Yes improved

Includes the date (i.e. March 12, 201x) – below contact information ☐ ☐
Could be
Company Address Yes improved

Include contact name, their position title, and company name and address ☐ ☐
Could be
Greeting /Salutation Yes improved

Personalize the greeting line. Use “Dear First and Last Name
If you can find a contact, use “Dear or Attention Hiring Manager:” or ☐ ☐
“Hiring Committee:”, “Recruitment Manager:”, or “Human Resources
Manager:”
Avoid “Dear Sir/Madam” or “To Whom It May Concern:” ☐ ☐
Could be
Subject or Reference Line Yes improved

List the job title, location and reference number, if referenced in the job ad ☐ ☐
Could be
Opening Paragraph Yes improved

Name the specific position for which you are applying (advertisement in a ☐ ☐
specific place for a specific position). Be specific, use the company’s specific
Indicate how you learned of the position (i.e. Student Job, their website or a particular
☐ ☐
person's suggestion that you write) i.e. company website
Give some brief idea of who you are (a current marketing student; a recent graduate in
☐ ☐
Computer Science, international student and program end date).
e specific, include education/certifications, work experience, and specific skills and ☐ ☐
how they match with the job description that match the employer’s needs
Use keywords from the job ad within the letter to describe skills. Do not abbreviate. ☐ ☐
Achievements are quantified using numbers and/or statistics – e.g. “Awarded $100
bonus after my team increased sales by 10%”, if applicable ☐ ☐

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 Could be
Body Paragraph(s) – WHY YOU? WHY THEM? Yes
improved
Include 1 – 2 sentences highlighting your talents, knowledge and skills (unique
strengths), why you want to work for this employer – research the company’s key ☐ ☐
products/services, current projects, customer and clients, awards, recognitions and
company values. (single space)
Address how you have demonstrated 3 core competencies mentioned in the job ☐ ☐
positing
Highlight specific examples from your work, studies, extracurricular activities to show ☐ ☐
your skills and strengths - by noting the positive results that you have achieved
Include notable achievements and contributions and when possible, quantity ☐ ☐
achievements
Could be
Closing Paragraph Yes
improved
Reinforce interest in the organization and position; confidently requests an interview ☐ ☐
and when available (single space)
Indicate what supplementary material is being sent separately and offer to provide
additional information (a portfolio, a writing sample, a sample publication, an ☐ ☐
audition tape), and explain how it can be obtained
Include direct phone line and email address ☐ ☐

Use confident phrasing that encourages the organization to contact you ☐ ☐

Could be
Signature Yes
improved
Two spaces after closing. Use “Sincerely,” add e-signature, two lines, type your full ☐ ☐
name and add résumé: enclosure underneath
Could be
Presentation and Formatting Basics Yes
improved
Keep the cover letter to one page – margins (1” to 1 ½ ”) ☐ ☐
Font style, 11 or 12 pts, preferred fonts are Calibri, Arial or Helvetica or Courier. Avoid ☐ ☐
overuse of boldface, italics, ALL-caps, and underlining
Block style preferred - left justify, single space all text, double space between sections ☐ ☐
Include a subject title when a reference is indicated in the ad ☐ ☐
Avoid starting every sentence with “I”/ I’m or “my” ☐ ☐
Include your full signature (screenshot/paste) or add an e-signature ☐ ☐
Save file name with date (e.g. FirstLastNameYouthWorkerCompanynameCoverLetterOct20XX) ☐ ☐
Proofread - ensure that it’s free of spelling, grammar, syntax and formatting errors. ☐ ☐
Punctuate, use commas, dashes, and periods. Proofread again!

Douglas College Library Resources:

• Best keywords for resumes, letters, and interviews. Author: Enelow, Wendy S. Call # HF 5383 E543 2016
• Cover Letter Magic. Author: Enelow, Wendy S. E-Book http://orca.douglascollege.ca/record=b1966828~S9
• Step-by-step Cover Letters. Author: Salvador, Evelyn U. Call # HF 5383 S247 2011
• Resumes, cover letters, networking & interviewing, Eischen, Clifford Call # HF 4383 E477 2013
• Knock Dead Cover Letters, Yate, Martin Call # HF 4383 Y286 2016

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