32

What does the man want to do at the bank?

A. Close an account
B. Make a deposit
C. Apply for a loan
D. Interview for a job
33
What new policy are the speakers discussing?
A. Extending business hours
B. Charging a maintenance fee
C. Increasing online security
D. Offering membership benefits
34
What will the woman do next?
A. Go to lunch
B. Speak to her manager
C. Provide a document
D. Schedule an appointment
35
What event is taking place?
A. A retirement dinner
B. A client meeting
C. An industry conference
D. An award ceremony
36
What problem does the man have?
A. His car broke down
B. He is at the wrong location
C. He forgot some tickets
D. He has a schedule conflict
37
Why will the man go to his office?
A. To sign for a delivery
B. To meet a colleague
C. To print out a document
D. To pick up a gift
38
What type of business is Kelfern Limited?
A. A furniture company
B. An automobile manufacturer
C. A restaurant supply store
D. An architectural design firm
39
According to the man, what was the cause of a problem?
A. A delivery was late
B. A part was missing
C. A product was damaged
D. A code was entered incorrectly
40
What will the woman offer Kelfern Limited?
A. Free installation
B. Next-day delivery
C. A discount
D. A full refund
41
What industry do the speakers work in?
A. Transportation
B. Tourism
C. Food service
D. Journalism
42
According to the woman, what event will be held on Saturday?
A. A farmers market
B. A theater performance
C. A sports competition
D. A community festival
43
What is the man concerned about?
A. Getting enough tickets
B. Having the appropriate-permit
C. Publicizing an event
D. Preparing for rain
44
Who most likely is the woman?
A. An antiques appraiser
B. An interior decorator
C. A graphic artist
D. A repair technician
45
What does the man say he plans to do with an item?
A. Give it to a family member
B. Donate it to a museum
C. Display it in his home
D. Sell it at an auction
46
What will the woman give the man?
A. A brochure
B. A list of contacts
C. A bill
D. An event schedule
47
What problem are the speakers discussing?
A. An office space is too small.
B. Some medical forms are incomplete.
C. Some patients are missing appointments.
D. The wrong supplies were delivered.
48
What does the man suggest doing?
A. Purchasing some software
B. Hiring an additional staff member
C. Contacting an equipment vendor
D. Locating a confirmation number
49
What does the woman say she will do next?
A. Get recommendations
B. Confirm a budget
C. Call in a prescription order
D. Update patient contact details
50
What industry do the men work in?
A. Fishing
B. Tourism
C. Trucking
D. Manufacturing
51
What problem are the speakers discussing?
A. The weather is unpredictable
B. A machine is broken
C. An employee is absent
D. Operating costs have risen
52
What will the woman most likely do next?
A. Lead a group outing
B. Open a weather application
C. Check a schedule
D. Negotiate a discount
53
Why is the man going to a conference?
A. To promote his products
B. To earn a certification
C. To facilitate a workshop
D. To learn about new technology
54
Why does the woman say, “there are no presentations in the evenings”?
A. To decline an invitation
B. To express surprise
C. To make a suggestion
D. To complain about an event
55
What does the woman remind the man to do?
A. Keep some receipts
B. Confirm a reservation
C. Make a phone call
D. Check a map
56
Where do the women work?
A. At a research laboratory
B. At a wildlife park
C. At a newspaper
D. At an event venue
57
What will the women most likely purchase from the man?
A. Outdoor cameras
B. Construction supplies
C. Printing materials
D. Safety equipment
58
What advantage do the women mention?
A. Training opportunities
B. Cost savings
C. Increased publicity
D. Efficient staff scheduling
59
Where do the speakers most likely work?
A. At an electronics store.
B. At a bank
C. At a medical clinic
D. At a radio station
60
What will the woman do on Tuesday?
A. Take inventory
B. Speak at a convention
C. Conduct an interview
D. Respond to e-mails
61
What does the woman mean when she says, “but the program isn’t completely accurate”?
A. Some software needs to be upgraded
B. Some transcripts should be checked
C. There was a mistake in the budget
D. A schedule will need to be confirmed
62
What is the woman preparing?
A. An owner’s manual
B. A media release
C. A financial report
D. A questionnaire
63Look at the graphic. According to the woman,
which is the most successful model?
A. 10G
B. 15EW
C. 20AB
D. 50SP
64 What does the man think consumers like about a
product?
A. It has an extended warranty
B. It is widely available
C. It is easy to install
D. It is reasonably priced
65What has the man been hired to decorate?
A. A museum entrance
B. A client’s office
C. A hotel lobby
D. A rooftop garden
66Look at the graphic. Which item does the man
choose?
A. Item 1
B. Item 2
C. Item 3
D. Item 4
67What will the woman talk to a colleague about?
A. A delivery date
B. An employee discount
C. A payment method
D. A product substitution

68Why is the man interested in taking a tour?

A. To do research for a book
B. To choose an area to live in
C. To evaluate a company’s service
D. To take photographs for a Web site
69Look at the graphic. What time does the most popular tour begin?
A. At 9
B. At 10
C. At 11
D. At 12
70What will the man most likely do?
A. Book tickets in advance
B. Rent an audio device
C. Visit the library
D. Wait for cooler weather
71
What product is being advertised?
A. A refrigerator
B. An automobile
C. A blender
D. A fan
72
Why is the company proud of the product?
A. It is available worldwide.
B. It is quiet.
C. It is affordable.
D. It won an award.
73
How can the listeners receive a discount?
A. By creating an online profile
B. By purchasing multiple products
C. By using a special code
D. By writing a product review
74
Where does the talk most likely take place?
A. At a restaurant
B. At a print shop
C. At a computer store
D. At a manufacturing plant
75
According to the speaker, why is a change being made?
A. To save storage space
B. To address customer feedback
C. To be environmentally responsible
D. To improve employee satisfaction
76
What does the speaker ask the listeners to do?
A. Review a safety manual
B. Record time accurately
C. Wear appropriate clothing
D. Assist customers with a process
77
What does the speaker’s company sell?
A. Children's clothing
B. Office furniture
C. Bottled drinks
D. Sports equipment
78
What did Claudia suggest doing?
A. Holding a contest for customers
B. Placing advertisements on social media
C. Hiring a celebrity spokesperson
D. Sponsoring a music festival
79
What will the listeners receive on June 3?
A. A salary bonus
B. A day off
C. A new ID card
D. A product sample
80
Why do the listeners have to follow a protocol?
A. To secure the building
B. To ensure accurate data
C. To protect delicate items
D. To obtain certification
81
Where should the listeners place their belongings?
A. On a shelf
B. In lockers
C. On study tables
D. In a filing cabinet
82
What information does the speaker provide about the cafeteria?
A. Its menu
B. Its seating capacity
C. Its hours of operation
D. Its location
83
What type of business does the speaker work for?
A. An accounting firm
B. A law firm
C. A graphic design service
D. An editing service
84
According to the speaker, what will the listener receive by e-mail?
A. An updated price list
B. A system notification
C. A calendar invitation
D. A revised agenda
85
What does the speaker imply when she says, ''We guarantee a turnaround time of ten days”?
A. A request may not be met.
B. A refund will be issued soon.
C. Additional staff is needed.
D. High rates are justified.
86
What is the podcast about?
A. Real estate
B. Forestry
C. Sports management
D. Solar energy
87
What job benefit does Jessica Williams mention?
A. Meeting new people
B. Having flexible hours
C. Being outdoors
D. Working remotely
88
What will the speaker ask Jessica Williams about?
A. Her teaching experience
B. Her publications
C. Her travels
D. Her education
89
Where is the announcement taking place?
A. On a boat
B. On a bus
C. On a train
D. On an airplane
90 What information does the speaker say he will provide?
A. Historical facts
B. Sightseeing suggestions
C. Details about special events
D. Safety instructions
91 Why does the speaker say, “the path is too wet from last night’s rain''?
A. To request directions
B. To make a recommendation
C. To announce a change of plans
D. To decline an invitation
92 What industry does the speaker most likely work in?
A. Aviation
B. Construction
C. Automotive
D. Shipping
93 Why does the speaker say, “But we’ll always need workers here”?
A. To complain about a staff shortage
B. To address a concern
C. To suggest a schedule change
D. To disagree with a proposal
94 What will the speaker do next?
A. Distribute a document
B. Begin a slideshow
C. Demonstrate a product
D. Hand out awards
95 Who most likely is the speaker?
A. A tour guide
B. An artist
C. A security guard
D. An exhibit curator
96 What does the speaker recommend?
A. Eating outside on a terrace
B. Becoming museum members
C. Purchasing souvenirs
D. Viewing a film
97Look at the graphic. Where will the listeners meet in one hour?
A. At Door 1
B. At Door 2
C. At Door 3
D. At Door 4
98 Look at the graphic. Which dentist will the listener see?
A. Dr. Sugiyama
B. Dr. Stewart
C. Dr. Kim
D. Dr. Alabi
99 Why is the speaker calling?
A. To explain a procedure
B. To reschedule an appointment
C. To ask about a payment
D. To confirm insurance information
100 What does the speaker recommend that the listener
do?
A. Review the dentist's instructions
B. Park on the street
C. Fill out some paperwork
D. Use a different credit card
101 Mobile phone upgrades will be discounted with the ------- of a one-year service plan.
A. purchase
B. purchaser
C. purchased
D. purchasers
102 Meeting coordinators are ------- to make sure the projection equipment is turned off after each use.
A. proposed
B. supported
C. reminded
D. suggested
103 For questions ------- to the use of personal time off, please contact Ms. Matz in the human resources
department.
A. relate
B. related
C. relation
D. relates
104 Ammeto software ------- team members to view project-related schedules, resources, and costs.
A. allowance
B. allows
C. allowing
D. allowable
105 Customer service representatives are ------- to answer your inquiries 24 hours a day.
A. urgent
B. invested
C. available
D. secure
106 The audience laughed so ------- during the play that some of the actors’ lines were drowned out.
A. loudest
B. louder
C. loudness
D. loudly
107 Customers may request parking validation ------- before or after they dine with us.
A. either
B. since
C. if
D. as
108 Prestige Apartment Homes offers ------- apartments for an additional cost.
A. furnishing
B. furnished
C. furnishes
D. furnish
109Mr. Park must wait for ------- from human resources before posting the job announcement.
A. admission
B. approval
C. favor
D. opinion
110Please direct inquiries to the appropriate person listed in our ------ staff directory.
A. update
B. updated
C. updates
D. updating
111The Blakewood store had been waiting for the shipment of gift boxes ------ finally arrived on Friday
morning.
A. that
B. though
C. over
D. still
112Wheller’s software tools make market research quick and easy ------ any entrepreneur.
A. onto
B. except
C. upon
D. for
113Da-Xia Ting is seeking a patent for the heat-exchange valve she ------.
A. inventor
B. inventing
C. invented
D. invention
114The library has newspapers dating from the 1700s and is ------ a prime destination for historians.
A. toward
B. where
C. thus
D. yet
115A small water leak often leads to major problems if not fixed ------.
A. immediately
B. especially
C. previously
D. relatively
116------ construction, more than 400 meters of public water pipes will be replaced.
A. Until
B. Within
C. During
D. Among
117The electrical work in the lobby today is not expected to interfere with normal business ------.
A. operator
B. operates
C. operations
D. operational
118Because the accounting team worked so ------, the report was completed ahead of schedule.
A. securely
B. efficiently
C. respectively
D. usually
119The proposal submitted by Ferrisa Associates did not ------ an itemized budget.
A. contain
B. fold
C. count
D. refuse
120The employee handbook ------ states that uniforms must be worn by all customer service providers.
A. clear
B. clears
C. clearer
D. clearly
121Andara Ebele taught ------ to paint by copying the styles of famous portrait and landscape artists.
A. hers
B. her own
C. she
D. herself
122Mr. Zasio will need to reschedule his appointment today as his train was unexpectedly ------.
A. delay
B. delays
C. delayed
D. delaying
123The bottling machine should be turned off ------ it is being cleaned.
A. while
B. so
C. whereas
D. also
124Ms. Ogawa is adamantly ------ to the redevelopment project in its current form.
A. objectionable
B. negative
C. close
D. opposed
125------ the statistical report is drafted, Ms. Arista will edit it.
A. How
B. Then
C. When
D. Where
126Having strong partnerships throughout Southeast Asia has been ------ to Srisati Company’s success.
A. critical
B. criticize
C. critic
D. critically
127Sarah Davidson ------ Chikara Architects’creative vision more enthusiastically than any other associate
did.
A. caught up
B. gave away
C. prepared
D. embraced
128------ with more than a year of employment can apply for tuition assistance if they wish to pursue an
academic degree.
A. Those
B. These
C. Whoever
D. Who
129Factilis Capital is mainly concerned about the enormous -----of the Ito Wind Farm project.
A. difference
B. confusion
C. scale
D. spiral
130All Loreen wristwatches come with ------ black, white, and blue bands.
A. variable
B. probable
C. companionable
D. interchangeable

131.
A. resulting
B. attaching
C. competing
D. undergoing
132
A. shipper
B. grower
C. driver
D. manager
133
A. However, there is a pharmacy next door
B. It will be closed over the winter months.
C. Meat, cheese, and honey are among the new products.
D. Currently, parking is available in the garage across the street.
134
A. widen
B. wider
C. widest
D. widely

135
A. file
B. packet
C. set
D. round
136
A. Are you tired of sitting in traffic?
B. Would you like to become a member?
C. Do you need a trusted mechanic?
D. Are you interested in a new car?
137
A. apply
B. to apply
C. applying
D. had applied
138
A. modern
B. optional
C. inflated
D. further
139
A. speaking
B. presenting
C. performing
D. celebrating
140
A. includes
B. including
C. has included
D. would have included
141
A. Similarly
B. In short
C. Alternatively
D. For example
142
A. Our vegetable tray is a popular item.
B. Check-in for your party begins at noon.
C. Each guest will need to sign a waiver prior to the event.
D. Please reply to this message if you would like to upgrade your menu.
143
A. To open a new line of credit, call your local branch office.
B. To complete the process, follow the instructions we sent to your e-mail.
C. Please respond to this survey so we can learn how to serve you better.
D. You can order a replacement bank card directly from the app.
144
A. without
B. as soon as
C. instead of
D. such as
145
A. adjust
B. Interrupt
C. spend
D. allow
146
A. verify
B. verifies
C. verifiability
D. verification
147
What is NOT mentioned about the event?
A. Its starting time
B. Its main purpose
C. Its location
D. Its duration
148
What is indicated about Mayor Lizette?
A. She owns a fast-food restaurant.
B. She recently won an election.
C. She has a home on Hedgerow Boulevard.
D. She will present an award to a city employee.
149
For whom is the invitation intended?
A. Corozal Digital’s clients
B. Corozal Digital’s employees
C. Bayshore Hotel staff
D. Bayshore Hotel patrons
150
What is mentioned about the event?
A. It will mark a retirement.
B. No response is required.
C. Food will be served.
D. Guests of invitees are welcome.
151
What is true about the classic film screenings?
A. They are offered to the public for a small fee.
B. They are scheduled throughout one month.
C. They are shown during the morning.
D. They are being held outdoors.
152
What film is most likely to be humorous?
A. The Hillside Farm
B. Just Two Wheels
C. The Missing Papers
D. A Rambling Homecoming

153
Who responded to Ms. Ito’s question?
A. Customer service agents
B. Advertising sales representatives
C. Participants in an online cooking course
D. Owners of a particular type of appliance
154
What is Mr. Kumar’s opinion of the Canomatik product?
A. He likes its size.
B. He is dissatisfied with its quality.
C. He finds it convenient to use.
D. He is concerned that it might break.
155
Who once worked in the food-service industry?
A. Ms. Vogel
B. Ms. Jacobs
C. Mr. Burwood
D. Mr. Kumar
156
At 5:15 P.M., what does Ms. Ito most likely mean when she writes, ’Til give it a try”?
A. She will make a purchase.
B. She will eat at a restaurant.
C. She will contact a manufacturer.
D. She will attempt to open a container.

157
Where most likely do the writers work?
A. At a guesthouse
B. At an accounting firm
C. At a lighting store
D. At a manufacturing company
158
At 9:05 A.M., what does Ms. Huu most likely mean when she writes, “I've only been here about ten
minutes”?
A. She has not yet reviewed some documents.
B. She had to make a delivery to a client.
C. She will not be able to substitute for an absent employee.
D. She has not had time to unpack some boxes.

159
What product did Mr. Foster most likely purchase?
A. A water purifier
B. A bird feeder
C. A book about gardens
D. An outdoor fountain
160
What is Mr. Foster asked to do?
A. Write an online review
B. Provide feedback
C. Confirm a delivery date
D. Update his address
161
The word ''covered” in paragraph 2, line 3, is closest in meaning to
A. described
B. protected
C. continued
D. allowed
162
Who introduced Ms; Bautista to weaving?
A. Her family
B. Her teachers
C. Senior designers
D. Local craftspeople
163
What is indicated about Ms. Bautista?
A. She was born in Manila.
B. She buys materials from nearby sources.
C. She has started many businesses.
D. She regularly travels around the world.
164
In which of the positions marked [1], [2], [3}, and [4] does the following sentence best belong? “However,
Ms. Bautista has broader goals.”

165
What is indicated about Brandmark Products, Inc.?
A. It has discontinued making some products.
B. It offers discounts on large orders.
C. It specializes in making athletic uniforms.
D. It helps companies promote themselves.
166
The phrase “put aside” in paragraph 2, line 3, is closest in meaning to
A. saved up
B. classified
C. Ignored
D. closed up
167
According to the Web page, why should someone contact customer service?
A. To get assistance with an order
B. To request a sample product
C. To set up an appointment
D. To finalize the design of a logo

168
What does the Web page focus on?
A. An overview of an attraction
B. A town’s cultural festival
C. A local gardening club
D. An opportunity to buy art
169
What is indicated about the manor house?
A. It is available for private parties.
B. It is part of an old estate.
C. It hosts concerts by local musicians.
D. It has recently been renovated.
170
According to the Web page, what has happened over the last three years?
A. A new building has been constructed.
B. A school of arts has been founded.
C. A public park has been cleaned up.
D. A film about Mr. Barton has been made.
171
According to the Web page, why should a person e-mail Ms. Ji?
A. To purchase tickets to a performance
B. To get help in using a Web page
C. To request an updated event schedule
D. To inquire about a foundation membership

172
Who supervises the finance director?
A. The foundation president
B. The payroll manager
C. The accounting director
D. The board of directors
173
What information about the position is included in the job advertisement?
A. Salary
B. Schedule
C. Qualifications
D. Duties
174
How can candidates apply for the position?
A. By visiting a booth at a job fair
B. By e-mailing a resume to the personnel office
C. By uploading a resume to a Web page
D. By completing an online application form
175
In which of the positions marked [1 j, [2], [3], and [4] does the following sentence best belong? “However,
highly qualified external candidates are encouraged to apply.''
176
Who most likely is Ms. Wright?
A. A scheduling coordinator
B. A vice principal
C. An art gallery owner
D. An adult education teacher
177
Why did Ms. Wright send an e-mail to Ms. Morandi?
A. To decline an invitation
B. To propose a solution
C. To ask for information
D. To reschedule a meeting
178
In the first e-mail, the word ''drop'' in paragraph 1, line 4, is closest in meaning to
A. slip
B. quit
C. lower
D. slow
179
Why most likely has Ms. Reddy not yet received a tuition refund?
A. The registration office has been closed.
B. The refund check is still in the mail.
C. She failed to submit her request in writing.
D. She already attended part of the class.
180
What does Ms. Morandi suggest that Ms. Reddy may be able to do?
A. Use her previously paid tuition to take a future class
B. Find the same class at another adult school
C. Attend half the class and still receive credit
D. Contact the teacher to arrange for private tutoring

181
What is indicated about Orevale City?
A. It has little open land for development.
B. It has two warehouse districts.
C. It is home to a university.
D. It has a growing population.
182
What is different about new Cresson’s Bakery locations?
A. They replicate historic architectural features.
B. They offer a wider variety of baked goods.
C. They do not offer seating for customers.
D. They are located outside of city centers.
183
What is indicated about Mr. Lu?
A. He is Ms. Holton’s next-door neighbor.
B. He plans to patronize Cresson’s Bakery.
C. He recently moved to Orevale City.
D. He is a member of a historic preservation group.
184
Where did Ms. Holton take photos of vehicle traffic?
A. On Canton Avenue
B. On Wofford Drive
C. On Ridley Street
D. On Paxton Road
185
What does the letter suggest about Ms. Holton?
A. She is happy that a building design was changed.
B. She is planning to start her own bakery business.
C. She did not attend a public hearing.
D. She wants to submit an article to the newspaper.
186
What is the main purpose of the letter?
A. To apologize for poor Internet service
B. To seek permission from a property owner
C. To provide an explanation for a delay
D. To persuade a customer to switch Internet providers
187
What is suggested about Finnieston in the article?
A. It recently experienced power outages.
B. It houses Raxconnect’s headquarters.
C. It will require only one connection hub.
D. It will soon have upgraded Internet service.
188
Which phase of Raxconnect’s project took place in Southside?
A. Phase 1
B. Phase 2
C. Phase 3
D. Phase 4
189
What can be concluded about Ms. Susilo?
A. She agreed to Ms. Mortimer’s request.
B. She is employed by Raxconnect.
C. She plans to move to a different Glasgow neighborhood.
D. She produces video content for the Internet.
190
What does the notice suggest about people who live on Lefroy Street?
A. They will have access to a shuttle service to their homes.
B. They will receive free Internet service for one week.
C. They will be asked to fill out a form when Raxconnect’s work is done.
D. They will be able to use the street during construction.
191
What is announced in the press release?
A. The merger of two companies
B. The retirement of a company’s leaders
C. The expansion of a product line
D. The relocation of a production plant
192
What does the press release suggest about Albert and Annie’s South African division?
A. It will open in mid-November.
B. It will not be hiring until mid-December.
C. It will soon launch its own Web site.
D. It will not sell ice cream directly to consumers.
193
According to the e-mail, what are Ms. Botha’s readers interested in?
A. Tasting new foods
B. Renting a festival booth
C. Opening a business
D. Writing reviews of food products
194
What is indicated about Ms. Botha?
A. She plans to attend the Wooden Sailboat Festival.
B. She grew up in the Cape Town area.
C. She wants to talk to Mr. and Ms. Grundon
D. She applied for a job in Albert and Annie's South African division
195
What can be concluded about Albert and Annie’s booth at the festival?
A. It was staffed by Mr. Oessenich.
B. It did not have coffee ice cream when Mr. Sato arrived.
C. It was one of three booths featuring frozen desserts.
D. It did not offer samples of the company’s newest flavors.
196
What is the purpose of the blog post?
A. To provide grant-writing tips
B. To recommend a learning experience
C. To spotlight an employee
D. To preview changes to a Web site
197
According to Mr. Fineman, when does the registration period end?
A. On September 30
B. On October 1
C. On November 1
D. On December 6
198
What is indicated about Ms. Ballard?
A. She registered for the grant-writing course before October 1.
B. She currently works as a grant writer.
C. She took a course from Ms. Gilliam on a previous occasion.
D. She edits Mr. Fineman’s blog posts.
199
What is true about Ms. Ballard and Mr. Voigt?
A. They attended a class together in Winnipeg.
B. They have been interviewed by Mr. Fineman.
C. They want to learn how to research grant opportunities.
D. They noticed the same weakness in the Writing Great Grants course.
200
What does Mr. Voigt indicate about Ms. Gilliam?
A. She lives in Toronto.
B. She started a grant-writing firm.
C. She wrote a grant for Mr. Fineman.
D. She authored a grant-writing manual.