ACCOUNT NUMBER BILL REFERENCE

00955856 13866185

HELLO CLAUDIA
HERE IS YOUR
Mrs Claudia Ispas
29 GRANTHAM GARDENS
STATEMENT
ROMFORD
RM6 6HH

Supply Address U
Created On 18 Sep 2023 29, GRANTHAM GARDENS, ROMFORD, RM6 6HH

ESTIMATED
ACCOUNT
ANNUAL COST
Your estimated annual cost over the next 12 BALANCE £3281.54
months is: In Debit
£3311.01 * You are making regular Direct Debit payments, but it
04 May 2023 - 03 May 2024 seems that your payments are a little too low. You can
*This estimated cost is based on your make a one-off payment and/or increase your monthly
estimated annual usage (which you can find payment amount in your online account.
on page two) and your tariff rates including
VAT. If your current contract ends and you
don’t renew or switch, you’ll be placed on our
standard variable tariff. Actual billing will vary
depending on your energy usage. BALANCE
BREAKDOWN
Your charges this month and all the details of your tariff
PAY LESS? for the period of 01 July 2023 - 30 Aug 2023
Balance at your last statement -£2836.59
Contact us for more information about the
Payment cancelled - 04 June 2023 -£61.05
lowest-priced electricity tariff.
Balance Brought Forward -£2897.64
Contact us for more information about the New Charges (included in this statement) -£383.90
lowest-priced gas tariff.
You may be subject to a termination fee if you New Account Balance -£3281.54
switch more than 42 days before the end of
your contract.
If you are on a tariff that is due to end in the next 12 months,
we're required to work on the basis that you'll move onto our
standard variable tariff (So Flex) when your current tariff ends,
meaning that if your current tariff ends in the next three
months, our calculation has you spending three months on
your existing tariff and the next nine on our So Flex tariff.

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 ACCOUNT NUMBER BILL REFERENCE
00955856 13866185

DOWN TO THE
FINER DETAILS
01 801 001
ELECTRICITY Prices do not
ELECTRICITY S 10 1250 7057 537
include VAT unless
TARIFF otherwise stated. CHARGES
Tariff Name So Guava Two Year - Electricity - 1 Rate Meter Serial Number Meter Point Administration Number(MPAN)
21L4594261 1012507057537
Product Type Fixed Rate
Payment Method Monthly Direct Debit SO GUAVA TWO YEAR - ELECTRICITY -
Unit Rate 32.0190p/kWh 1 RATE
Standing Charge 22.87p/day(£83.46/year) 01 July 2023-30 Aug 2023
Tariff End Date 29 Feb 2024 Meter Readings
Price Guaranteed Until 29 Feb 2024 01 June 2023 4700.0 Smart Meter Read
Early Exit Fee £40.00 per fuel (inc VAT) 02 July 2023 4716.5 Smart Meter Read
Estimated Annual Usage 3,212kWh 01 Aug 2023 5059.7 Smart Meter Read
Prices do not Energy Used 359.7 kWh @ 32.0190 p/kWh £115.17
GAS include VAT unless
Standing Charge (30 days @ 22.8667 p/day) £6.86
TARIFF otherwise stated.
Tariff Name So Guava Two Year - Gas
Product Type Fixed Rate Total Electricity Charges £122.03
Payment Method Monthly Direct Debit
Unit Rate 8.2190p/kWh GAS
Standing Charge 24.87p/day(£90.76/year) CHARGES
Tariff End Date 29 Feb 2024 Meter Serial Number Meter Point Reference Number(MPRN)
E6S18001602161 3208694207
Price Guaranteed Until 29 Feb 2024
Early Exit Fee £40.00 per fuel (inc VAT) SO GUAVA TWO YEAR - GAS
Estimated Annual Usage 22,832kWh 01 July 2023 - 30 Aug 2023
Meter Readings
YOUR GAS USAGE 01 June 2023 2507.0 Smart Meter Read
CALCULATION 02 July 2023
Units Consumed (Cubic Metres)
2519.0 Smart Meter Read
x Volume Correction (for temperature and pressure) 01 Aug 2023 2767.0 Smart Meter Read
x Calorific Value (energy in each m3 of gas)
÷ 3.6 (convert from joules) Consumption 260.0 m³
= Usage (in kWh)
Energy Used* 2873.0 kWh @ 8.2190 p/kWh £236.13
Example: 100 x 1.02264 x 38.9 ÷ 3.6 = 1105.0
Standing Charge (30 days @ 24.8667 p/day) £7.46
For more information on how we calculate charges, please see
the help section of our site: How are my charges calculated?
Total Gas Charges £243.59

Subtotal of charges £365.62

VAT @ 5% on £365.62 £18.28

TOTAL CHARGES £383.90

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 ACCOUNT NUMBER BILL REFERENCE
00955856 13866185

HOW ELSE CAN

WE HELP?
GET IN TOUCH
SUBMIT METER If you can't find what you're looking for, you can call us on 0330
READINGS 1115050 (Mon-Fri 9am- 5pm), email us at help@so.energy speak
To ensure your statements are accurate, to us on webchat via your online account, find us on Twitter at
please submit meter readings via your @SoEnergyUk or send a letter to So Energy Trading Limited, 107
online account or by contacting us (this Power Road, London W4 5PY. Yes, we’re based on Power Road.
doesn’t apply if you have smart meters No, it wasn’t on purpose.
that send readings automatically). Your
last reading was submitted on 02 May
2023. ADVICE & COMPLAINTS
For free, independent advice about your energy - for example,
whether you could save money on a different tariff, grants for
which you may be eligible or questions about your meter —
WAYS TO PAY Citizens Advice is an invaluable resource. Visit
Online: Make a payment via your Online citizensadvice.org.uk/energy or contact their helpline at
Account. 0808 223 1133 to find out more.
Direct Debit: Budget your energy We’d hope that you’ll never have a reason to complain about So
payments with convenience. Energy, but if you do it’s something we take incredibly seriously. If
Phone: Call us on 0330 111 5050 to make you’re unhappy with us for any reason, please get in touch with us
a one off payment. so we can work to resolve the issue. We operate a Complaints
If you prefer paying by bank transfer, Code of Practice that outlines all the steps we take in the case of
cheque or cash, please contact us for a complaint, and this can be found at www.so.energy/unhappy.
further information. If you’ve registered a complaint with us and there’s been no
resolution after eight weeks, you should then refer to the
Ombudsman Services: Energy. This is a free and impartial
consumer service and can be found at ombudsman-
EMERGENCY NUMBERS services.org/energy or on 0330 440 1624.
Smell Gas Call 0800 111 999 (24hrs)
Power Cut Call 105 (24hrs)
Distributor 0800 783 8838
YOUR USAGE
Your average electricity usage in this billing period was
12kWh/day, compared to 11kWh/day across the same period a
SO SOCIAL
year ago
so.energy/blog
Your average gas usage in this billing period was 96kWh/day,
SoEnergyUK
compared to 89kWh/day across the same period a year ago
SoEnergyUK
You can reduce your costs by using less energy. Contact the
Simple Energy Saving Advice Service on 0800 444202 or the
Use your smartphone to Energy Saving Trust for free, impartial advice on how to do just
scan your unique code and that.
see all of your tariff Remember
information.
You may wish to consider changing tariff/supplier. Switching
supplier takes 21 days - your final bill will include this period. If
your account is in debit, this needs to be settled via one-off
payment or increase in monthly payments before you can switch.
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