Organized and dependable candidate successful at managing Upselling Strategies
multiple priorities with a positive attitude. Willingness to take on In-depth product knowledge added responsibilities to meet team goals. Strengths include communication skills, customer service, Information technology, & Customer Engagement sales. Staff Training
Performance monitoring
Computer Operation WORK HISTORY Strategic planning capabilities Porsche of Wilmington, NC - Certified Porsche Brand Insurance /Warranty claims Ambassador/Service Advisor Accounting 08/2022 - 04/2024 Social Media Marketing • Assist Customers with mechanical concerns • Cross sell other products/services to build customer relationship Microsoft Office • Respond to customers requests for product services and Client acquisition and retention company information POS System Operations • Explaining features and demonstrating operation of vehicle • Discover needs within the business and create solutions by Information Technology implementing trainings to assist Effective communicator • Listen to each client and clearly articulate information on the repair order • Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation EDUCATION • Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards Rockland Community College • Provide clients with an accurate estimate of repair or Suffern maintenance costs, and/or a minimal diagnostic fee with 08/2021 explanation of associated costs Associate of Science • Insuring expectations are met and exceed with daily touch points Information Technology & development plans • Honors: High Honor Roll (2 years) • Performing interactive challenges and create a friendly- • Minor: Cyber Security competitive environment to reach goals. Monroe Woodbury High School BMW Wilmington, NC - Business Development Center Supervisor/ 06/2019 BMW Genius Regents High School Diploma 08/2021 - 08/2022 Honors: High Honor Roll (4 years) • Answer customer telephone calls promptly • Train BDC representatives • Set goals and quotas for inbound and outbound calling and conversions • Researching availability of models and optional equipment using computer databases • Educate customers on the technology end of their vehicle • Respond to customer requests for products services and company information • Assist customers with setting appointments, special order requests and arranging transportation • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns • Liaison with customers, management and sales team to assist customer needs.
BMW Orange County, NY - Business Development Center Supervisor/
BMW Genius 04/2021 - 08/2021
• Answer customer telephone calls promptly
• Train BDC representatives • Set goals and quotas for inbound and outbound calling and conversions • Researching availability of models and optional equipment using computer databases • Educate customers on the technology end of their vehicle • Respond to customer requests for products services and company information • Assist customers with setting appointments, special order requests and arranging transportation • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns • Liaison with customers, management and sales team to assist customer needs.
H&R Block Tax Service - Tax Preparer Assistant
01/2018 - 04/2021
• Answer customer calls promptly and efficiently
• Begin the tax return by entering client and W-2 information into the tax program • Assist with the closing of the interview by assembling the tax return, obtaining required signatures • Perform various clerical duties by filing and faxing documents and creating customer databases • Customer service • Valuable liaison between customers and internal departments and staff.
REFERENCES
• Eddie Morganstein, (845)-234-2410
• John Chassevent, (864) 398-0264 • Yeshua Kaye, (910)-228-6866
