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Republic of the Philippines
Department of Education
Cordillera Administrative Region
Schools Division of Tabuk City
TABUK CITY NATIONAL HIGH SCHOOL
Dagupan Weste, Tabuk City, Kalinga
Upskilling and Reskilling of Tabuk City High Non-Teaching Personnel
A Training Terminal Report
JAY-AR C. DALIMAG
Assistant Principal II
Tabuk City National High School
City Schools Division of Tabuk
Republic of the Philippines
Department of Education
Cordillera Administrative Region
Schools Division of Tabuk city
TABUK CITY NATIONAL HIGH SCHOOL
Dagupan Weste, Tabuk City, Kalinga
ACCEPTANCE SHEET
Upskilling and Reskilling of Tabuk City High Non-Teaching Personnel
JAY-AR C. DALIMAG
Proponent
Contact No: 0968-452-9126
Recommending Approval:
DOROTHY A. PACIA
Assistant Principal II (JHS)
Approved:
JOSELITO B. CABELLO
School Head
TERMINAL REPORT
I. IDENTIFYING INFORMATION
Program Title: Upskilling and Reskilling of Tabuk City High Non-
Teaching Personnel
Learning Area/ Focus: Non-teaching staff and personnel
Actual
Location and Venue: TAM-AN Mountain Resort and Hotel, Bayombong,
Nueva Vizcaya
L & D Duration: 3 days
Date: June 12(PM)-15 (AM), 2024
II. NUMBER OF PARTICIPANTS

Male Female Total
Participants 6 10 16
Resource Speakers 3 1 4
Total 9 11 20
III. EXECUTIVE SUMMARY
In a pro-active initiative to enhance the professional skills of its non-teaching
personnel, Tabuk City National High School through the Human Resource and
Development Office in coordination with the Guidance Office, successfully organized
a three-day training program covering various crucial aspects of career development.
The sessions included understanding the vital importance of change and innovation
in the organization, and the value of satisfying clients and their role in achieving
service excellence; committing to develop a ‘Customer First’ mindset and customer-
focused behaviors; gaining in-depth understanding on applicable UN SDGs in the
work setting; identifying different customer types and interact and interact
appropriately with them; and recognizing the importance of proactively promoting
principles on inclusive and child-friendly school.
The first day, June 12, 2024, at 2PM gathered participants to travel going to
TAM-AN Mountain Resort and Hotel, Bayombong, Nueva Vizcaya. A solidarity

meeting and training orientation transpired, an informal opening was conducted with
some house rules and setting of perspectives.
On session 1 of Day 2, July 13, 2024, saw participants delving into the
nuances of Change and Innovation in the Workplace at the Keila Cottage, TAM-AN
Mountain Resort and Hotel, Bayombong, Nueva Vizcaya. Speakers Raymar M.
Galinggan, an esteemed Supervisory member, shared expertise providing valuable
insights and strategies for effective adoption to change and innovation in a
professional setting and the speakers imparted insights on modern leadership
strategies, fostering an environment of innovation and adaptability. On the same day,
Relational Problem Solving at Work and the Role of Non-Teaching Personnel in
Inclusive and Child-Friendly School discussed by School Head Joselito B. Cabello,
shared sufficient reiteration and reminding of non-teaching personnels on their roles
and function in the successful delivery of client services.
On the third day, June 14, 2024, the focus shifted to the Sustainable
Development Goals (SDGs) Call to Action: Making the Workplace Sustainable.
Assistant School Head for Junior High School (JHS), an expert on the SDGs and its
integration in the workplace, led the engaging sessions, offering participants a
comprehensive understanding on how to adapt and grow in rapidly evolving
professional landscape.
The third leg of the program, held on July 15, 2024, catered specifically to
frontline services employees. The session on Essentials of Customer Service and
Maintaining Harmony in the Workplace with Sir Jay-ar C. Dalimag, Assistant School
Principal for Senior High School (SHS), shared practical approaches and strategies
to enhance service quality and customer relations.

Participants expressed their gratitude for the well-organized and insightful
training sessions, acknowledging the institution’s commitment to providing continuing
learning opportunities. Such initiatives not only equip non-teaching personnel with
practical skills but also to contribute to an overall enhancement of organizational
efficiency and effectiveness. The success of this program serves as a testament to
TCNHS’ dedication to fostering a dynamic and skilled workforce.

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Republic of the Philippines

Upskilling and Reskilling of Tabuk City High Non-Teaching Personnel

A Training Terminal Report

Upskilling and Reskilling of Tabuk City High Non-Teaching Personnel

II. NUMBER OF PARTICIPANTS

III. EXECUTIVE SUMMARY

In a pro-active initiative to enhance the professional skills of its non-teaching

Development Office in coordination with the Guidance Office, successfully organized

a three-day training program covering various crucial aspects of career development.

service excellence; committing to develop a ‘Customer First’ mindset and customer-

focused behaviors; gaining in-depth understanding on applicable UN SDGs in the

appropriately with them; and recognizing the importance of proactively promoting

principles on inclusive and child-friendly school.

TAM-AN Mountain Resort and Hotel, Bayombong, Nueva Vizcaya. A solidarity

some house rules and setting of perspectives.

Mountain Resort and Hotel, Bayombong, Nueva Vizcaya. Speakers Raymar M.

Galinggan, an esteemed Supervisory member, shared expertise providing valuable

insights and strategies for effective adoption to change and innovation in a

professional setting and the speakers imparted insights on modern leadership

strategies, fostering an environment of innovation and adaptability. On the same day,

Relational Problem Solving at Work and the Role of Non-Teaching Personnel in

Inclusive and Child-Friendly School discussed by School Head Joselito B. Cabello,

shared sufficient reiteration and reminding of non-teaching personnels on their roles

and function in the successful delivery of client services.

Development Goals (SDGs) Call to Action: Making the Workplace Sustainable.

integration in the workplace, led the engaging sessions, offering participants a

comprehensive understanding on how to adapt and grow in rapidly evolving

frontline services employees. The session on Essentials of Customer Service and

to enhance service quality and customer relations.

training sessions, acknowledging the institution’s commitment to providing continuing

practical skills but also to contribute to an overall enhancement of organizational

efficiency and effectiveness. The success of this program serves as a testament to

TCNHS’ dedication to fostering a dynamic and skilled workforce.

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