Questionary RAYA UNIVERSITY

RAYA UNIVERSITY
COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT
MBA PROGRAM
Questionnaire
Dear Respondent;
The main objective of this questionnaire is to collect data for Thesis regarding “Assessment of the supply
chain performance of manufacturing organizations; the case of MPM”, in partial fulfillment of the
requirement for Master of Business Administration (MBA).
The information you provide will be used only for academic purpose and kept confidential. Your
cooperation and on time response will be highly appreciated.
NB:
 Please do not write your name
 Put “√” for your choice in the box provided

Part I: General Information
1. Gender
Male □ Female □
2. Age (in years)
Under 20 □ 21-35 □ 36-50 □ 51-65 □ Over 65 □

3. Educational level
1-12 Complete □ Diploma/Degree □ Masters □

Other (if any), please specify
4. Position
Managerial position □ Section head □ Non managerial position □

5. How long have you been employee of MPM?
Less than 1 year □ 1-3 year □ More than 3 years □

Part II: Questions related to Supply Chain Performance Attributes
Dear respondent please indicate the level of your agreement or disagreement for the specific questions
regarding supply chain performance variables on the ratings from 1 up to 5 using (√) based on your
experience in your company. The ratings indicate for; 1=Strongly Disagree (SD), 2=Disagree (D),
3=Neutral (N), 4=Agree (A), 5=Strongly Agree (SA)
1
1. SUPPLYCHAIN RELIABILITY
No SD D N A SA
. Specific questions 1 2 3 4 5
1 The particle board company always meets delivery Committed/promised
date to customers (Distributors).
2 The distributors always meet delivery Committed/promised date to

customers (retail outlet).
3 Strategic suppliers meet delivery lead time /delivery schedule with the
required standard.
4 The particle board company always delivers customer orders at
accurate locations.
5 Customer orders are fulfilled accurately in terms of quantity and type of
product.
N.0 Specific questions SD D N A SA

1 2 3 4 5
1 The company has short raw material sourcing cycle time
2 The company has short products deliveries cycle time
3 The company has short production cycle time
4 The company has short packaging and sorting cycle time
5 The particle board company holds forecasted finished product
inventory to quickly respond to demand fluctuation.
2. SUPPLYCHAIN RESPONSIVENESS
2
3. SUPPLY CHAIN AGILITY /FLEXIBILITY & ADAPTEBILITY/
1 2 3 4 5
1 Suppliers are flexible to accommodate a 25% increase /decrease in raw

material demand change above the forecasted quantity.
2 The company is flexible in production facility to accommodate a 25%

increase/decrease in demand of finished products from the forecasted
quantity.
3 The particle board company is flexible in delivery schedule to
accommodate changes by 25% earlier/later than the delivery schedule.
4 The particle board company’s production is adaptable to meet extra

demand of customers through overtime work or outsourcing, to
produce more than the normal production and meet the unplanned need.
5 The particle board company rapidly adjusts its production capacity to
address demand changes.
4. SUPPLY CHAIN INVENTORY MANAGEMENT

1 2 3 4 5
1 The Particleboard company set Standard Inventory
Replenishment, Reorder level as well as Min/Max Inventory
Policy.
2 The Particleboard company implement Collaborative
Planning,
Forecasting and Replenishment (CPFR) approach with its partner
3 The Particleboard company implements Vendor Managed
Inventory (VMI) system.
4 The Particleboard company coordinates and manages
inventories with all the supply chain partners.
5
The Particleboard company implemented automated warehouse
and inventory management system that facilitate coordination
regional warehouses
3
5. SUPPLY CHAIN OPERATIONAL COST/ASSET/ MANAGEMENT
Dear respondent please indicate the level of your agreement or disagreement for the specific
questions on the rating from 1 up to 5 using (√) based on your experience in your company.
The rating indicate for; 1=Very Low (VL), 2= Low (L),3= Neutral (N), 4= High (H), 5= Very
High (VH)
No.
Specific questions VL L N H VH
1 2 3 4 5
1 Order fulfillment and management cost

2 Inventory carrying cost
3 Transportation and distribution cost
4 Sourcing cost
5 Material landed cost
THANK YOU FOR YOUR VALUABLE INPUT AND KIND COOPERATION!

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RAYA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

 Please do not write your name

 Put “√” for your choice in the box provided

Under 20 □ 21-35 □ 36-50 □ 51-65 □ Over 65 □

1-12 Complete □ Diploma/Degree □ Masters □

Managerial position □ Section head □ Non managerial position □

Less than 1 year □ 1-3 year □ More than 3 years □

2 The distributors always meet delivery Committed/promised date to

N.0 Specific questions SD D N A SA

N.0 Specific questions SD D N A SA

1 Suppliers are flexible to accommodate a 25% increase /decrease in raw

2 The company is flexible in production facility to accommodate a 25%

4 The particle board company’s production is adaptable to meet extra

4. SUPPLY CHAIN INVENTORY MANAGEMENT

1 Order fulfillment and management cost

THANK YOU FOR YOUR VALUABLE INPUT AND KIND COOPERATION!

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