Technical Writer JD

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Technical Writer

Objectives of this Role

 Develop comprehensive documentation that meets organizational standards

 Obtain a deep understanding of products and services to translate complex product information
into simple, polished, and engaging content

 Write user-friendly content that meets the needs of the target audience, turning insights into
language that sets our users up for success

 Develop and maintain detailed databases of appropriate reference materials, including research,
usability tests, and design specifications

 Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

 Research, outline, write, and edit new and existing content, working closely with various
departments to understand project requirements

 Independently gather information from subject matter experts to develop, organize, and write
procedure manuals, technical specifications, and process documentation

 Work with development and support leads to identify all documentation repositories, revise and
edit, and determine the best solution for data compilation and centralized storage

 Research, create, and maintain information architecture templates that uphold organizational
and legal standards, and allow for easy data migration

 Develop content in alternative media forms for maximum usability, with a consistent and
cohesive voice across all documentation

Skills and Qualifications

 Bachelor’s degree in relevant technical field

 Minimum 3 years of industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics

 Experience in Tool Manuals user/operations Manuals.

 Previous experience writing documentation and procedural materials for multiple audiences

 Superior written and verbal communication skills, with a keen eye for detail

 Experience working with engineering to improve user experience: design, UI, and help refine
content and create visuals and diagrams for technical support content

 Strong Working Knowledge of some of the Tools like MS Tools, Adobe Tools, SnagIT, Robohelp,
Oxygen or other tools
Preferred Qualifications

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization

 Firm understanding of the software development life cycle (SDLC)

 Previous software development experience

 Certification through the Society for Technical Communicators

 Experience using XML tools to create documentation

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