Active Directory - JD
Active Directory - JD
Active Directory - JD
Active Directory and Windows-based systems across the enterprise, including directory and identity
management solutions. Resolves and appropriately completes assigned cases and change requests
and acts as an escalation for support issues. Applies new solutions through research and
collaboration with team and determines course of action for new application initiatives. Implements
new software solutions as required by the business. The core infrastructure technology duties
include enterprise Microsoft Active Directory services architecture creation and management, global
system security and policy configuration, and top-level support for enterprise-wide initiatives.
This role requires an in depth knowledge of Active Directory, Federation, Windows Server 2012
R2,2016, Windows security, and related technology.
Job Accountabilities
Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
Serves as escalation point for application support and troubleshooting, provides guidance
and direction in resolution of escalated issues and/or complex production, application or
system problems.
Serves as the first line of escalation support for domain technology issues that cannot be
resolved by tier one and two server support.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server
resources, systems and key processes, reviewing system and application logs, and
verifying completion of scheduled jobs.
Install, configure, and maintain Active Directory infrastructure within company operational
guidelines.
Create and maintain system documentation for domain technologies, including installation,
configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to
existing solutions or documentation.
Provide training as and when required
Ability to translate technical issues into understandable business language for end users.
Must be able to work in a team environment with a “can do” attitude capable of overcoming
difficult challenges.
Self-motivated, with keen attention to detail and excellent judgment skills.
Must have excellent writing and communication skills, strong communicator with ability to
maintain open communication with internal employees, contractors, managers and 3rd
parties as needed.
PowerShell scripting knowledge will be an added advantage.