Active Directory - JD

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The Active Directory Engineer provides support, implementation, and design services for Microsoft

Active Directory and Windows-based systems across the enterprise, including directory and identity
management solutions. Resolves and appropriately completes assigned cases and change requests
and acts as an escalation for support issues. Applies new solutions through research and
collaboration with team and determines course of action for new application initiatives. Implements
new software solutions as required by the business. The core infrastructure technology duties
include enterprise Microsoft Active Directory services architecture creation and management, global
system security and policy configuration, and top-level support for enterprise-wide initiatives.

This role requires an in depth knowledge of Active Directory, Federation, Windows Server 2012
R2,2016, Windows security, and related technology.

Job Accountabilities

 Identify opportunities to innovate, extend and enhance service delivery everywhere possible.

 Serves as escalation point for application support and troubleshooting, provides guidance
and direction in resolution of escalated issues and/or complex production, application or
system problems.
 Serves as the first line of escalation support for domain technology issues that cannot be
resolved by tier one and two server support.
 Perform daily system monitoring, verifying the integrity and availability of all hardware, server
resources, systems and key processes, reviewing system and application logs, and
verifying completion of scheduled jobs.
 Install, configure, and maintain Active Directory infrastructure within company operational
guidelines.
 Create and maintain system documentation for domain technologies, including installation,
configuration, and appropriate troubleshooting steps.
 Improve existing processes through solutions to recurring problems and enhancements to
existing solutions or documentation.
 Provide training as and when required

 Manage customer satisfaction through effectively communicating and managing customer


expectations
 Manage compliance as per business guidelines.

Skills Required (Knowledge and Skills)

 · Experience working with Microsoft Identity technologies including Active Directory,


Azure and Group Policies.
 · Knowledge in administering Active Directory (AD) and GPO’s.
 · Knowledge of AD, ADFS in Windows Server 2016
 · Knowledge of DNS, DHCP, File Server in a Windows 2016 landscape.
 · Knowledge of server virtualization technologies, preferably Hyper-V Microsoft
technologies.
 · ITIL v3 Certification.
 · Must show a progressive advancement in responsibility including deep troubleshooting
technical skills.
 · Ability to translate technical issues into understandable business language for end
users.
 · Team Player with communication, organizational, and strong interpersonal skills. The
role requires significant interaction with many different teams across a global company.
 Self-motivated, with keen attention to detail and strong communication skills.

Key Attributes (Experience and Qualifications)

 B.E./ B. Tech / Diploma Engineers/B.S. degree in a computer science, information


technology, computer related discipline.
 2-3 years of experience working with Microsoft Identity technologies including Active
Directory and Group Policies.
 Must show a progressive advancement in responsibility including deep troubleshooting
technical skills.
 Must have an understanding of how to identify and instill industry best practices.

 Ability to translate technical issues into understandable business language for end users.

 Must be able to work in a team environment with a “can do” attitude capable of overcoming
difficult challenges.
 Self-motivated, with keen attention to detail and excellent judgment skills.

 Must have excellent writing and communication skills, strong communicator with ability to
maintain open communication with internal employees, contractors, managers and 3rd
parties as needed.
 PowerShell scripting knowledge will be an added advantage.

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