Overview of Dashboard –

Seller/Service Provider

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 Overview

The seller dashboard is an user friendly and personalized dashboard provided to the
sellers to track all their transactions and performance on Government e-Marketplace.

Key Features of Seller Dashboard:

• List products with detailed information

• Manager inventory and orders and organize catalogs
• Access performance analytics.
• Engage with reviews and ratings.

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Open www.gem.gov.in

Click here.

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Enter your credentials

Enter User
ID

Enter the
Captcha text.

Click submit.

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4
Enter your credentials

Enter the
password.

Click here to
proceed.

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5
Click here and
select 'My Account'
to go to your
profile.

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This is your Profile page.

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Under Catalogue,
Click on ‘Products’
and select the
relevant option from
the drop-down menu.

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Under catalogue,
Click on Services
select the relevant
option from the
drop-down menu.

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Click here to check all
the Purchase
Requisitions created
by the Buyer. You can
also participate from
here.

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Click here to
check all the
Bids available.

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Select the type of Bid
you want to participate
in or search with the Bid
number/Item.

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Click here to
check all the
Orders.

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Click here to filter
out the Orders
basis Products or
Services.

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Click here to
view the
Order status.

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Click here to
view the Market,
the products and
services available
there.

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Click here to
view your
Dashboard.

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The Notifications for the Seller would get displayed in the Notification section:
• Notification on Latest Bids
• Latest Announcement

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'MSME Logo' would be displayed for MSME Sellers, 'Womaniya MSE Entrepreneurs' for MSE Women
entrepreneurs registered with Udyam portal, and 'Startup India Logo' would be displayed for
Startup India registered sellers. On clicking, it would redirect the seller to a new link to capture the
additional details 'Vendor Assessment Logo' would open the vendor assessment details of the
seller 'Ratings' would display the Government e-Marketplace Rating of the seller 'Navigation menu'
consists of Notification Section, Summary Section, Orders and Payments (Seller statistics), Bid/RA
(Statistics & Insights), Insights (Category & Products), Products and Services (Product Upload
details and statistics), Incidents (Statistics) and Government e-Marketplace Statistics.

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Summary Section
The Summary Section would display the summary of the following to the Seller-

● Seller rating - The Score of the seller on Parameters of Quality, Timely Delivery, Reliability and Coverage.

● Orders - The Number of Orders awaiting acceptance by the Seller.

-The Number of Orders pending Delivery by the Seller.

● Bid/RA - The Total Bid Notifications Received by the Seller for Participation (1 Week data).
- The total Bids participated by the seller where the Technical or Financial evaluation is pending.

● Products - The Total Published Products of the Seller.

- The Total Products pending approval for Publishing.

● Incidents -The Total Incidents raised against the seller where the Seller response (SCN Response) is pending.
-The Total Incidents Raised By or raised against the Seller where action has not been taken by
Government e-Marketplace or are not closed.

● Transaction Charges - The Total Transaction Charges Amount paid by the Seller.
- The Total Transaction Charges pending with the Seller (To be paid by the Seller). 20
The Seller can see the Total Orders value and total Order volume of all the orders
placed.

The Order Statistics would

display the Number of
Orders at various stages of
the Order Processing
Lifecycle. On Clicking on the
number of orders would
open up a detailed Report .

The total orders awaiting Acceptance

would allow the seller to quickly
accept the Orders Placed with them.
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 Order – Trends
The Objective is to display the following to the Sellers:
1. Monthly Order Volume and Value Trend of their own orders.
2. Bifurcation of their Order Value Based on the Buyers to whom the sellers have delivered the
Products/services.
3. Bifurcation of their Order Value Based on the Purchase mode – Bid, Direct Purchase.

Scroll Down

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Order – Trends – Contd.
.

Scroll Down

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The Bid Statistics would display the Bid value and Volume of the Participated Bids,
Bids won and Bids Lost.
The Recent 10 Bids lost and the Stage of evaluation in which those bids were lost is
displayed along with a Graph showing Technical and financial comparative analysis.

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Click here to check
the Category in
detail.

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 Category Insights.
Rating Insights display the comparison of Seller Rating with Government e-
Marketplace Overall Rating and Top Rated seller in the Sub category.

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Category Insights (Cont.)

• Comparison of growth achieved by • Comparison of growth achieved by

Seller in Order Volume with that of Seller in Order value with that of
Government e-Marketplace in the Government e-Marketplace in the
Subcategory. Subcategory.

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 Category Insights (Cont.)
Category Insights - continued.
• The Buyer Insights would provide percentage wise bifurcation of the Buyers
(Top5) that have placed orders in the Sub categories of sellers.
• The Buyer bifurcation has been divided on the basis of Central Governments and
State Governments.

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Category Insights (Cont.)

The Consignee location insights would present bifurcation of Top 5 Consignees

states of the Sellers subcategories on Government e-Marketplace .

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Click here to
check Product &
Services in detail

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The Incident Management can be used to raise the Incidents for Pre-order placement and
Post order placement deviations. The Pre-order placement Incident management will deal
with the deviations in product Catalogue. The Post Order Placement Incident Management will
deal with the Contract deviations.

The Incident
Statistics would
display the Number
of incidents at
various stages of the
Incident Lifecycle.
Click on the Number
of Incidents would
open up a detailed
Report.

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Clicking here would
show the transaction
values of Products &
Services on Government
e-Marketplace.

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In this section, Seller can
see the latest topics posted
by other users on the
Government e-Marketplace
Forum. Clicking on any link
shall lead the seller to
Government e-
Marketplace’s Forum.

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Through reports, the seller can extract
the below types of information for a
specific duration or date range:
1. Order Details
2. Bid/ RA Participated
3. Bid/ RA Not Participated
4. Incident Details
5. Catalog Details

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Under Dashboard menu option, on
clicking 'Manage Caution Money
Account', seller gets redirected to the
shown page. Seller can check the
balance, generate challan and
withdraw excess funds on this screen.

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Under Dashboard menu
option, on clicking 'Upload TDS
Certificate', seller gets
redirected to the shown page.
On this screen, Seller can
upload the TDS certificate w.r.t
the transaction paid to
Government e-Marketplace for
the orders.

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Conclusion

Registration(Primary Seller) on Government e-Marketplace should be done by an authorized person

of the organization (Director of the organization or a Key Person or authorized signatory of ITR).

Details of the authorized person will get validated as per the Income Tax Return filing.

Primary seller have an option to create secondary seller’s to assign roles like Bid Participation,
Creation of Catalog and Order Fulfillment.

For MSE , Udyam Number and mobile number linked with the same is required.

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Conclusion

For Start Up, DIPP (Department of Industrial Policy and promotion) number and mobile number
linked with the same is required.

No separate registration required for Seller and Service provider.

Bank Details (Account Number & IFSC Code)for the account which will be used for business done
on Government e-Marketplace.

Declaration to be submitted by Vendors excluded from compliance to GST E-Invoicing as per

notification number 13/2020- Central Tax dated 21 March 2020.

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 FAQs

What are the sub-menus that come under Seller dashboard?

1. Notifications 6. Product and Services
2. Summary 7. Incidents
3. Orders and Payments 8. GeM Stats
4. Bid/RA 9. Reports
5. Category Insights

What information does Order and Payments tab provide the seller?
The Order and Payments tab would display the number of orders at various stages of the Order
Processing Lifecycle.

What does Incidents Statistic display?

The Incident Statistics would display the number of incidents at various stages of the Incident
Lifecycle.

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 Document Updated 15th September 2023

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