PPT9Motivating Employees

Motivating
Employees
Lead-In Activity
What might drive you to study?

Motivation
Motivation: The factors that influence the behavior of

employees towards achieving business goals.
Features of motivated workforce
Higher labour productivity, better quality work

Lower absenteeism- (employees’ non-attendance at
work without good reason)
Lower labour turnover(the rate at which employees
leave a business), improved labour loyalty
Benefits of motivated workforce
More sales revenue

More efficient production
Lower costs
More profit
Maslow’s Hierarchy of needs
Maslow’s Hierarchy of needs at workplace
Self-actualization- challenge,
creative and problem- solving
Esteem- Praise, awards and
rewards for achievement
Love and belonging- Teamworking, good
communication and social facilities
Safety and security- Job security, safe working
condition and fringe benefits
Physiological needs-Adequate pay

ACTIVITY 6.2 – Identify the level of need
1. Pay received is high enough to buy basic needs.
2. The manager praises employees.
3. Employees are given a contract of employment setting out
their pay and working condition.
4. Employees are organized to teams or groups.
5. Employees are provided with protective clothing.
6. Work is challenging.
7. The business is earning sustainable profit.
8. Employees are given responsibility for completion of task.
9. Employees are given free meals.
10. Employees are given the opportunities to develop new skills
to increase their potential.
ACTIVITY 6.2
11. Employees are given the opportunity for promotion.

12. Social activities are organized for employees.
13. Respect from other employees.
14. Employees are trained how to use equipment correctly.
F.W. Taylor- Scientific Management Theory
Employees are motivated by money alone.

Employees should be paid at piece rate ( paying
employees for但是each unit produced)
有些⾏业e.x.education没办法按劳分配，因为quality也要确保
The more units they produce, the more they
will be paid
F.W. Taylor- Scientific Management Theory
Do you think Taylor’s theory could apply to all the

businesses?
Fredrick Herzberg – Two factor theory
Hygiene Factor 保底
• The factors that must be present in the

workplace to prevent job dissatisfaction
Motivator 激励
• The factors that influence a person to

increase their efforts
Motivator ⼤部分为内在intrinsic factor e.g.⾃驱⼒
Varied and challenging work – job enrichment

Responsibility – allow to make decisions about their
tasks
Advancement – opportunities for promotion
Sense of Achievement – reach challenging goals
Recognition of achievement
注：基础⼯资是hygiene，加薪、奖⾦是motivator
Identifying Motivators and Hygiene factors
Achievement
Administration and company policy
Advancement
Job security
Opportunity for promotion
Recognition
Responsibility
Rules and regulations
Self-actualization
Supervision
Wages
True or False
Herzberg argued that motivators are more important

than hygiene factors to motivate a workforce.
F
True or False
According to Herzberg, hygiene factors such as pay can

cause motivation.
F
True or False
Taylor’s scientific management considered the human

aspects of the workplace
F
True or False
Contrary to what Maslow predicted, not all people want

promotion or want to stretch themselves to self-
actualisation.
T
True or False
Piece rate rewards workers who are more productive.
T
True or False
Health insurance, company cars, paid holidays and

housing allowance are examples of fringe benefits.
T
MCQ
A highly motivated workforce will not lead to higher

levels of
A. Productivity
B. Labour turnover
C. Quality
D. Customer service
MCQ
The theorist who suggested that workers are paid for

the work that they do rather than for their mental
ability was
A. A. Maslow
B. F.W. Taylor
C. F. Herzberg
D. D.H. Pink
MCQ
Which of the following features is not part of F.W.

Taylor’s theory?
A. High degree of specialisation and division of labour
B. Job satisfaction
C. Alienation of the workforce
D. Repetitive jobs
Motivator
1. Identify two factors that suggest employees in Factory A are less motivated than other factories. [2]
2. Explain how the senior managers at FF use Herzberg theory to improve productivity at Factory A. [6]

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Motivating

What might drive you to study?

Motivation: The factors that influence the behavior of

Higher labour productivity, better quality work

More sales revenue

Physiological needs-Adequate pay

11. Employees are given the opportunity for promotion.

Employees are motivated by money alone.

Do you think Taylor’s theory could apply to all the

• The factors that must be present in the

• The factors that influence a person to

Varied and challenging work – job enrichment

Herzberg argued that motivators are more important

According to Herzberg, hygiene factors such as pay can

Taylor’s scientific management considered the human

Contrary to what Maslow predicted, not all people want

Piece rate rewards workers who are more productive.

Health insurance, company cars, paid holidays and

A highly motivated workforce will not lead to higher

The theorist who suggested that workers are paid for

Which of the following features is not part of F.W.

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