RESUME

Mohd Ismail Zaker

E-mail:ismail.zaker@wipro.com
ismailzaker@gmail.com
Mobile: +91 8106189208/9848333952

Profile
Dedicated & highly motivated professional with 3.8 years of experience in System
Administration L1 & L2 Level, Hands on Experience on Cisco Catalyst Switches 6500
(Routers 2600, 3600, 3700) Series & Sound Knowledge of Switching & Routing. Microsoft
Certified IT Professional. Ability to manage Multiple Networks. Seeking a Long-term
Opportunity where my Professional Experience, Education and Abilities would be Beneficial
for the Growth of my Employer and Myself.

Work Experience:

19+ Months Experience as an IT Management in Wipro InfoTech.

Company Profile:

Wipro Technologies is one of the leading organizations in the world, which involves
in software development and provides Offshore Development centers.

Organization #1: Wipro Technologies Ltd. (Through Adecco India Ltd.)

Client : Wipro Technology. SEZ (GPLI), Hyderabad.

Position : System Administrator (Level 2)
Salary : 10,000
Place : Wipro Technology. SEZ (GPLI), Hyderabad.
Duration : 21th Feb, 2013 to till date.

Roles and Responsibilities:

• Trouble shooting of all network related breakdown issues.

• Backbone & Client Network Maintenance & Troubleshooting
• Assigning Ports in VLANs( Voice, Data (Data +Voice) etc.
• DNS + DHCP LAN Maintenance and Troubleshooting.
• Configuring the systems with user profiles and standard software’s.
• Enabling the LAN port and configuring the IP address according to the Network by
using VLAN code.
• Adding user ID’s into Domain and adding into groups in the domain and providing
the permissions to user ID’s.
• Configuring MS Outlook 2007 and 2010 for user profile
• Configuring the system network from Wipro network to ODC network and vice-versa.
• Provide the Network support to the Video conferencing between near and far
locations.
• Trouble shooting the issues of VoIP.
• Troubleshooting the internet and intranet problems
• Configuration and Trouble shooting of Wireless Network for Laptops
• Configuration and Troubleshooting of Network Printers
• Managing and Maintaining of Different ODC’s Dump servers with appropriate NTFS
permissions.
• Installation of service packs and Security patches to all windows systems\
• Installation, Configuration and maintenance of Windows Servers 2003 and 2008.
• Configuring and Troubleshooting Local Printer & Network Printer.
• Handling/Patching Switches Rooms (6500 Series L2 Switches).
• Assets Tagging, Retagging, Releasing, Mapping, Request for Devices etc.
• Assisting Managers in various activities.
• Installation, Managing and Troubleshooting of Big TVs (for Process and other Live
Updates) on the floors.
• Participated in Yearly Maintenance & Total Network Shutdown Activities.
• Managing Complete Computer Hardware & Network Requirements.
• Windows XP/Vista/Win7 Installation, Configuration and Troubleshooting.
• Desktop maintenance and Troubleshooting.
• Manual/Automatic updation of Patches in Laptops & Desktops monthly.
• Monitoring the Trouble Tickets and Service Requests through IMG Helpdesk
(Podium) and Cadre.
• Configuration, Backup/Restoration of Microsoft Outlook 2010 Clients.
• Creating & Maintaining Active Directory User Accounts and Groups, Releasing the
account lock, resetting the passwords and Disabling the accounts.
• Installation of SCCM on desktops & laptops.
• Working in DHCP + DNS Network Environment.
• Installing & Configuring Windows based Operating Systems, Ms-Office with
Activation.
• Install, Configure, Maintain and Troubleshooting the PC's
• Service Desk Applications like: CIM Agent7.0, CIM Manager, BMC Thick/Thin
Client, Star App, Citrix, Lotus Notes, MyTime (Sapience) Certificate Installation &
Troubleshooting.
• Installing VPN, Safe boot, Antivirus, SCCM Software in Laptops & Desktops.
• Maintaining/Updating Inventory of 250 Desktops, 30+ Laptops and every Asset every
Asset on the floor.
• Data Backup/Restore/Recovery on various External Medias (of Desktop & Laptops).
• VOIPs installation, Configuration &
• Safe boot and Bit locker installation in Laptops and Desktops.
• Troubleshooting.
Planning Floor Sitting, Assigning IPs/VOIPs IPs, Cubical No with Cubical Port NO and
Switch Port No.
• Installing and Configuration of Windows Servers like DNS, DHCP, IIS and Active
Directory.
• Server support activities like Active Directory, Patch Updating, Disk Shares, DNS and
DHCP.
• Account Administration (Creating /Modifying / Deleting User Accounts in various
domains on request).
• Manage ongoing updates.
• Configuring the devices supporting Client and Server Machines.
• System Hardware Issues.
• Troubleshooting and Resolving the LAN & WAN Network Issues (Intranet &
Internet).
• Updating Device Drivers, Installations of Third Party Applications on trial basis as
per requirement.
• Maintain & Update Inventory/Database of Laptops, Desktops, VOIPs, Printers, Data
cards, and other Assets.
• Online Support.
• Other task assigned.
• Apart from above attending day-to-day issues at end user and networking.
• Extending help in Conference Rooms/Discussions Rooms for Projectors, Bridge Call
Setup and other readiness.
• Installation of different application as per the process requirements. Configuring and
troubleshooting the same.
• Remote Troubleshooting of Client PCs.
• Installation and maintenance of Symantec Anti-Virus Clients, Sophos Clients.

Certifications:
MCITP—2008 SERVER

PROFESSIONAL CERTIFICATIONS

MCITP (Microsoft Certified IT Professional) on Windows Server 2008.

• Windows Server 2008 Active Directory, Configuration.

• Windows Server 2008 Network Infrastructure, Configuration.
• Windows Server 2008, Server Administration.
•
Technical Knowledge: CCNA (Networking)

Basics & Routing:

 Client Operating Systems (Win 98, XP, Win 7 and 2000professional).
 Server Operating Systems (Win 2003 & 2008).
 Troubleshooting the systems in the Local Area Network.
 Manage and maintain users, groups & computers in the Domain environment.
 Configuring MS Outlook and Troubleshooting MS Outlook related issues.
 Configuration of printers.
 TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, FTP, TFTP).
 Ethernet, Networking Devices, Functions of Hub/Switch/Routers, Broadcast &
Collision Domain,
 Types of Routers (Software & Hardware), Functions of Router, Components of
Routers, Fixed Router & Modular Router, Interfaces of Router, Components of a Router,
Boot Sequence,
 Types of Ports, LAN & WAN Connectivity, Interfaces
 Initial configuration, IOS Modes, Terminal, Console connectivity, Types of WAN
Technologies, WAN Connectivity, DCE & DTE Devices, LAN & WAN Interface
configuration, WAN Encapsulation (HDLC, PPP, Frame Relay),
 Configuration of /Types of Routing (Static, Default & Dynamic),
 EIGRP Configuration, OSPF Configuration, SSH/Telnet protocols (Secure Shell)
configuration, Access Router through PUTTY, SYSLOG, SNMP,
 DHCP configuration on a Router, NTP, IOS Backup, NET Flow, ACL (Access
Control List)
Switching:
 Types of Switches, Campus Network, Network Hierarchical Design,
 LAN & VLAN, Virtual LAN, Static VLAN, VLAN Configuration, Trunking
Configuration,
 Inter-VLAN Routing, Port Security (Violation Modes: Shutdown, Protect, Restrict)
 VTP (VLAN Trunking Protocol), VTP Modes, VTP Configuration,
 Ether Channel, CDP (Cisco Discovery Protocol)
 STP (Redundant Topology, STP Terminology, Root Switch selection, STO Port State,
RSTP (Rapid STP)
 WAN Technology, types of WAN Technology
 Frame Relay (Terminology, Advantages,
 VPN (types of VPN, Advantage of VPN, GRE (General Routing Encapsulation,
 First HOP Redundancy Protocol,
 IPV6, OSPF V3, EIGRP V6m
 NAT (Static, Dynamic & PAT) configuration, PAT (Overloading)
 Password Recovery

Organization #2: Wipro InfoTech. Ltd. (Through Primaccess Technologies)

Client : Genpact India Pvt. Ltd, Hyderabad.

Position : System Administrator (Level 2)
Salary : 10,000
Place : Genpact, Pocharam, Hyderabad, A.P.
Duration : 25th Oct, 2012 to 20th Feb 2013.

Roles and Responsibilities:

• Installing & Configuring Windows Operating System

• Creating & Maintaining Active Directory User Accounts and Groups, Releasing the
account lock, Resetting the passwords and Disabling the accounts.
• Install, Configure, Maintain and Troubleshooting the PC's
• Installing, Configuring the Troubleshooting the VPN Clients.
• Troubleshooting and Resolve the LAN Connectivity Issues.
• Updating Device Drivers, Installations of Third Party Applications on Servers/Clients.
• Troubleshooting the PC Hardware Components and Recovering the Data.
• Installing and Maintain Lean Desk systems.
• Performs the End-Point-Security on Desktops like installing Security Patches. •
Works on Escalated issues and Alerts & Business Critical.
• Managed over 200 systems including Laptops and Desktops
• Dealing with the applications which are used in GENPACT like NICE, FDR, Avaya,
WebEx, Same time connect, Neptune, Workstation and many more.
• Provide support via tools available, email and attending users calls.
• Create Database System & Manage
• System Troubleshooting & Software Troubleshooting.
• Helped in Network Setting up & Managing Activities.
• Network Troubleshooting.
• Online Support.
• Other task assigned

Organization #3: Web Enablers Services

Client : Web Enablers Services, Hyderabad

Position : Desktop Support Engineer Level 1
Salary : 10,000
Place : Mustafa Towers, Lakadikapul, 2th Floor, Hyderabad, A.P.
Duration : 2th Jan, 2006 to 25th Oct2 2012

Roles and Responsibilities:

• Assembling & Disassembling of Desktops.
• Creating Partition.
• Installation Of Desktop, Client, Server Operating System, & Other Software
• Creating Workgroup & Domain Network
• Files & Printer Sharing.
• Internet Connection Sharing
• Operating Systems: Windows XP/Vista/7, Windows 2003/2008 Server.
• Monitoring Desktops, Laptops, Printers, Software, Applications, Hardware issues and
troubleshooting them. Tivoli/What's up gold/HP SIM Monitoring.
• Installing Active Directory & Configuring DNS Services
• Installing & Configuring Windows Server & Client Operating System
• Trouble shooting of Desktop, Laptop and Network related issues.

PERSONAL QUALIFICAITON:

• M.A., M.Com (PG), B.Com (Graduation) and MCITP Certified.

• Good Knowledge in Networking (done CCNA from Zoom Technologies).
• Strong hands in Windows 2003/2008 Server Administration with Active Directory,
DHCP Server, and DNS Server.
• Having Knowledge on support of LAN/WAN, VLAN, VPN Networks.
• Quick Learner with ability to grasp new technologies, both software and hardware.
Ability to work under pressure and team environment. Fluent in English, Reading, Speaking
and Writing. ready to relocate.

COURSE
SPECLIZATION
ORGANIZAITON
DATE

Diploma in Computer Hardware & Networking State Board of Technical

Education & Training State Board of Technical
Education & TrainingSep 04 to Feb 05
PC Maintenance &
Troubleshooting State Board of Technical
Education Training State Board of Technical
Education Training
Dec 2007
1. Laptop Repair & Servicing Course Email Etiquette.
2. Customer Service Skills.
3. CBT Nuggets Network + & others
CCNA ZOOM TECHNOLOGIES ZOOM TECHNOLOGIES July 2013
MCSE SUNNET SYSTEMS SUNNET SYSTEMS 2006
MCITP ZOOM TECHNOLOGIES ZOOM TECHNOLOGIES July 2013
LINUX ZOOM TECHNOLOGIES ZOOM TECHNOLOGIES June 2013
EXCHANGE SERVER ZOOM TECHNOLOGIES ZOOM TECHNOLOGIES
June 2013
ADCA INTEL NIFO-TECH
COMPUTERS INSTITUTE Jan 02 to July 02

Desktop Publishing GAHDHI INSTITUTE OF COMPUTER EDUCATION

Dec 11 to Feb 12
Typing Lower & Higher State Board of Technical
Education and Training July 2000 to Jan 2001
Typing Lower & Higher State Board of Technical
Education and Training July 2000 to Jan 2001

Educational Background
Course : Specialization Institution University Year of Completion
Post Graduation : M.Com PGRRCDE Osmania University Osmania
University June/July 2013
Post Graduation : M.A. (English) PGRRCDE Osmania University
Osmania University June/July 2008
Graduation : Bachelor's Degree (B.Com) Vidya Dani Degree College Osmania
University June/July 2006
Intermediate (10+2) : CEC Nivya Junior College Board of Intermediate
March/April 2001
Secondary Education
(10th Standard) : SSC Modern High School Board of Secondary Education
March/April 1999

Preferences
Willing to Travel : High
Willing to Relocate : Yes
Availability : Immediately
Other Activities : Traveling, Swimming, etc.

STRENGTHS
* Dedicated towards work
* Team Player
* Flexible
* Lead Skills
* Dynamic Team-Player * Sense of Responsibility-High
* Creative and Resourceful
*Excellent Communication and Written skills
*Quick to pick up new skills
*Eager to learn new things and broadened horizons

PERSONAL STRENGTHS

I am a very fast learner and determined to improve myself in all respects. I work in groups or
on individual project. I pick up new skill fast and am eager to explore the latest finding on all
industries.

REFERENCES

1. Name : Mohammed Waheeduddin (Assistant Manager)

Designation : (Reporting Manager) Production Manager (Wipro Technologies
Ltd).
Address : Wipro Technologies Ltd., Gopanapally, Hyderabad, A.P.
Contact : +91 9989335572
2. Name : Mohammed Fareeduddin (Delivery Manager)
Designation : Delivery Manager (Wipro Technologies Ltd).
Address : Wipro Technologies Ltd., Gopanapally, Hyderabad, A.P.
Contact : +91 9892385727
3. Name : Vivek Kudva (vivek.kundadka@wipro.com)
Designation : (Reporting Manager/Site Incharge) (Wipro Infotech).
Address : Wipro, Maniconda (Gachibowli), Hyderabad, A.P.
Contact : +91 9951738282
4. Name : G T Dhananjay
Designation : Reporting Manager, Wipro InfoTech.
Address : GENPACT, Uppal (Head Office), Hyderabad, A.P.
Contact : +91 9160000652