AOM (Midterm Reviewer)

Henri Fayol (1841 – 1925)

-was a French coal-mine engineer, director of mines and modern management
theoretician. His scientific management theory forms the base for business
administration and business management.
-He is founder of the 14 Principles of management and the five functions of
management.

14 Principles of Management ( Henri Fayol)

Henri Fayol • success of an enterprise was largely dependent on the administrative
ability of its leaders as opposed do their technical abilities.
1. Division of work
• separating work into smaller tasks
• focus on placing workers in the right roles.
2. Authority and Responsibility
• manager’s authority should be consistent with their level of responsibility •
Responsibility --> Accountability
3. Discipline
• establishing rules & procedures for all employees to follow • penalties levied to
increase rate of compliance
4. Unity of Command
• each worker should report to & receive orders from only one supervisor
5. Unity of Direction
• entire organization should pursue a common goal
6. Subordination of Individual Interests to General Interests
• individuals put aside own interests to pursue the interests of the organization
7. Renumeration
• Fairness in pay practices of workers
8. Centralization
• giving workers ability to show initiative while retaining some control for
management
9. Scalar Chain
• creation of organisational hierarchy
10. Order
• a place for everything in its place
11. Equity
• fair treatment for workers by management
12. Stability of tenure of personnel
• management focuses on reducing turnover
13. Initiative
• encourage employees to take on new responsibilities & make recommendations
14.Espirit de Corps (Spirit of cooperation)
• management responsibility to improve morale & promote sense of unity
Three Main Skills Needed in Business
1. Teamwork
2. Workplace flexibility
3. Communication

1. Teamwork - creating a work culture that values collaboration.

“none of us is as good as all of us”
“we don't work for each other, we work with each other”
“ in a team, trust is important”
—Teamwork—
• trust • competence • commitment • consistency • cohesion

2. Workplace flexibility - this is about an employee and an employer making changes

to when, where and how a person will work to better meet individual and business
needs.

Types of Flexibility
1. Formal Flexibility – officially approved
2. Informal Flexibility – not official but still available to employees

Workplace flexibility Advantages:

• reduces absenteeism, overtime, sick leave and tardiness
• reduces stress
• improves performance, quality, productivity and job satisfaction • increases
commitment and job engagement
• curbs turnover

Flexibility can be done by trying the following suggestions of Kathy Gurchiek, an

associate editor of HR News:
• seek out and listen to employees ideas about how to get the work done
• consider how a business decision will affect an employee's life
• take time to anticipate work/life issues that may present a conflict
• make an exception in a normal work practice so an employee can handle a personal
issue • let staff know you are open to considering flexible work arrangements and
will approve them as long as business needs can be met
• model behavior hat says its OK to have a life
• trust that employees will get the job done and demonstrate that trust
• offer information about the company's resources and encourage their use

3. Communication -exchanging of information and ideas to co-workers.

Workplace
• A workplace or place of employment is a location where people perform tasks,
jobs and projects for their employer. Types of workplaces vary across industries and
can be inside a building or outdoors. Workplaces can be mobile, and some people may
work in different locations on various days.

The Five Forces Shaping the Future of the Workplace Landscape

1. Place
2. People
3. Transport
4. Technology
5. Culture

Ethical Theories and Behavior in the Workplace:

Norms
• Cultural values dictate workplace ethics and encourage staff to behave in certain
ways. Adhering to these corporate social norms provides a structured path for people
to follow; without this man-made construct, companies would have greater difficulty
maintaining a socially and psychologically healthy environment.

1. Utilitarianism – the utility theory serves to satisfy needs of the many over the few.
The greatest good for the greatest number of people. (Sacrifice one to save/benefit
others).
2. Deontology- the intrinsic value of good will duty and obligation. (Helping w/o
expecting any return). Greek word “deontos” means duty.
3. Egoism- an ethical theory according to which moral decision making should be
guided entirely by self-interest. (Personal interest is more interest in themselves).

What is Time Management?

• Time Management refers to managing time effectively so that the right time is
allocated to the right activity.
• Effective time management allows individuals to assign specific time slots to
activities as per their performance.
• Time Management refers to making the best use of time as time is always limited

Time Management includes:

+ Effective planning
+ Setting goals and objectives
+ Setting deadlines
+ Delegation of responsibilities
+ Prioritizing tasks
+ Spending the right time on right activity

Communication in the Workplace

Communication
• Communications is fundamental to the existence and survival of humans as well as
to an organization.
• It is a process of creating and sharing ideas, information, views, facts, feelings, etc.
among the people to reach a common understanding.
• Communication is the key to the Directing function of management.
• A manager may be highly qualified and skilled but if he does not possess good
communication skills, all his ability becomes irrelevant.
• A manager must communicate his directions effectively to the subordinates to get
the work done from them properly.

WHAT IS COMMUNICATION?
Communication - is simply the act of transferring information from one place to
another.

SENDER
-Is a person who makes the attempt to send a message which could be spoken,
written in sign language or non verbal to another person or a group of persons.

MESSAGE
-Is a purpose or an idea to be conveyed in a communication event.

How the message is received is influenced by the following factors

1. Clarity of the message
2. Alertness of the receiver
3. Complexity and Length of the Message
4. How the information is organized

The Message has two components :

1. The thought or conceptual component of the message
—This is contained in the words ,ideas, symbols and concepts chosen to relay the
message
2. The feeling or emotional component of the message.
—This is contained in the intensity, force, demeanor and sometimes t he gesture of
the communicator or sender.

CHANNEL
-The medium through which the message travel.
1. Face to face
2. Telephone and Cell phone 3. E-mail
4. Written memos and letters 5. Posted Notices
6. Bulletins

The Communication Channel may be classified also as

1. Formal
2. Informal

RECEIVER
-The person receiving the message.

Basic Methods of Interpersonal Communication

+ Verbal
+ Written
+ Non-verbal

Verbal Communication is the appropriate method if the sender:

1. Wants to appear informal.
2. Wants to invite suggestions and ideas which are more likely
to spark off a discussion.
3. Is explaining something complex and people might need to
ask for clarification as he goes along.
A major disadvantage of verbal is the distortion of the message when it passes to
several people.

Verbal Communication is not appropriate when the sender:

1. Wants to maintain formality or distance from the other person to the group of
people.
2. Wants a permanent records of what has been said.
3. Needs receiver’s comments to be in writing for legal reasons;
4. Wants to avoid further discussion of the subject by signaling that the matter is
closed

Advantage of Written Communication

1. It is formal and authoritative.
2. It provides a permanent record of what have been said.
3. It provides a document useful for legal purposes.
4.A number of people will receive exactly the same information.
5. It is useful in communicating something complicated.
6. It is sometimes quicker.
7. It avoids a lengthy discussion.
8. Words can be chosen carefully.
Written Communication is not appropriate when:
1. The receiver needs to ask questions or seek clarification.
2. More discussion is needed before fact is established.
3. A friendly informal atmosphere is needed.
4. The message is very important.
5. The message is confidential.
6. Theinformationmaybeupsettingtothereceiver.

Seven C’s of effective communication

1. Completeness - No necessary information is missed
2. Conciseness - To the point
3. Consideration - About people
4. Concreteness - Specifics
5. Clarity - Simplicity
6. Courtesy - Respect for Audience
7. Correctness - Facts or Proofread

Communications Process
– Communications is a continuous process which mainly involves three elements viz.
sender, message, and receiver.
1. Sender
2. Message
3. Encoding
4. Channel
5. Receiver
6. Decoding
7. Feedback
8. Noise
Importance of Communication In Management

The Basis for Decision Making and Planning

• It enables the management to secure information without which it may not be
possible to take any decision. • The quality of managerial decisions depends upon the
quality of communication.
• Effective communication helps in proper implementation of plans and policies of the
management.

Smooth and Efficient Working of an Organization

• Communication makes possible the smooth and efficient working of an enterprise.
• It is only through communication that the management changes and regulates the
actions of the subordinates in the desired direction.
Facilitates Co-Ordination:
• Management is the art of getting things done through others and this objective of
management cannot be achieved unless there is unity of purpose and harmony of
effort.
• Communication through exchange of ideas and information helps to bring about
unity of action in the pursuit of common purpose. It binds the people together and
facilitates co-ordination.

Increases Managerial Efficiency

• The efficiency of manager depends upon his ability to communicate effectively with
the members of his organization.
• It is only through communication that management conveys its goals and desires,
issues instructions and orders, allocates jobs and responsibility and evaluates
performance of subordinate.
Promotes Co-operation and Industrial Peace
• Effective communication creates mutual understanding and trust among the
members of the organization.
• It promotes co-operation between the employer and the employees.
• Without communication, there cannot be sound industrial relations and industrial
peace. It is only through communication that workers can put in their grievances,
problems and suggestions to the management.

Helps in Establishing Effective Leadership

• Communication is the basis of effective leadership.
• There cannot be any leadership action without the effective communication between
the leader and the led.
• Communication is absolutely necessary for maintaining man to man relationship in
leadership.
• It brings the manager (leader) and the subordinates (led) in close contact with each
other and helps in establishing effective leadership.

Motivation and Morale

• Communication is the means by which the behavior of the subordinates is modified
and change is effected in their actions.
• Through communication workers are motivated to achieve the goals of the
enterprise and their morale is boosted.
• Although motivation comes from within yet the manager can also motivate people
by effective communication, e.g., proper drafting of message, proper timing of
communication and the way of
communication, etc.
Increases Managerial Capacity
• A manager is a human being and has limitations as to time and energy that he can
devote to his activities.
• He has to assign duties and responsibilities to his subordinates.
• Through communication, a manager can effectively delegate his authority and
responsibility to others and thus, increases his managerial capacity

Effective Control
• Managerial function of control implies the measurement of actual performance,
comparing it with standards set by plans and taking corrective actions of deviations, if
any, to ensure attainment of enterprise objectives according to preconceived and
planned acts.
• Communication acts as a tool of effective control. The plans have to be
communicated to the subordinates, the actual performance has to be measured and
communicated to the top management and a corrective action has to be taken or
communicated so as to achieve the desired goals. All this may not be possible without
an efficient system of communication.

Job Satisfaction
• Effective communication creates job satisfaction among employees as it increases
mutual trust and confidence between management and the employees.
• The gap between management and the employees is reduced through the efficient
means of communication and a sense of belongingness is created among employees.
They work with zeal
and enthusiasm.

Democratic Management
• It helps to achieve workers participation in management by involving workers in the
process of decision-making.
• In the absence of an efficient system of communication, there cannot be any
delegation and decentralization of authority.

Public Relations
• In the present business world, every business enterprise has to create and maintain a
good corporate image in the society.
• It is only through communication that management can present a good corporate
image to the outside world.
• Effective communication helps management in maintaining good relations with
workers, customers, suppliers, shareholders, government and community at large.
Kinds of Communication Flow
1. Downward
2. Upward
3. Horizontal

1. Downward Communication
-refer to message flow from higher level to lower levels

Purpose
1. To give instruction
2. To provide information about policies and procedure 3. To give feedback about
performance
4. To indoctrinate or motivate

The various techniques used in downward communication:

1. Letters, meetings, and the telephone or cellphone
2. Manuals
3. Handbooks
4. Newsletter

2. Upward Communication
– refers to messages from persons in lower level positions to persons in higher
positions.

Purpose
1. To provide feedback to higher ups
2. To inform higher up of progress toward goals
3. To relay current problem

Various techniques used in upward communication

1. Performance reports
2. Suggestion Systems
3. Informal gripe session
4. Open-door policy
5. Exit interviews

3. Horizontal Communication
– Refers to message sent to individuals or groups from another of the same
organizational level or position

Purpose
1. To coordinate activities between departments
2. To persuade others at the same level of organization
3. To pass information about activities or feelings
Various techniques appropriate for Horizontal Communication
1. Memos
2. Telephone or Cellphones
3. Picnics
4. Dinner and other social affairs

Functions of Communication
1. Information function – communication provides information needed in decision
making.
2. Motivation function – communication is a means used to encourage commitment to
organizational objectives.
3. Control function – communication clarifies duties, authority, and responsibilities,
thereby permitting control.
4. Emotive function – communication permits the expression of feelings and the
satisfaction of social needs.

Barriers to Communication
1. Filtering
2. Selective perception
3. Information Overload
4. Emotions
5. Language
6. Communication Apprehension
7. Absence of feedback
8. Physical Separation
9. Lack of Credibility of the Sender

Communication Barriers Examples

There are various examples of communication barriers:

•Filtering: when someone purposely manipulates information so that the receiver

believes something else.
•Selective perception: when someone selects only certain pieces of information and
ignores other information.
•Information overload: people have a limited amount of information they can
process, and when they receive too much, they might filter a significant part of it and,
therefore, forget some essential elements.
•Emotions: people can perceive things differently according to their emotions, such
as anger, stress, sadness, etc.
•Silence: although it might be seen as an absence of communication, in some cases, it
can also be perceived as a communication barrier when people purposely ignore or
avoid a specific topic.
•Lying: another barrier to effective communication is, of course, when people are
purposely not telling the truth.
Interpersonal Skills in the Workplace:
Examples and Importance The 8 Fundamentals of Communication

1. EMPATHY - for listening and respect

2. PAUSING - to improve listening and clarifying skills
3. INTROSPECTION - to improve self-understanding
4. TURN-TAKING - to improve self-regulation skills
5. ESTABLISHED PROCEDURES - to include non-verbal communication
6. CONVERSATION SKILLS - for productive dialogue
7. RESPECTFUL VOCABULARY - to avoid heated conversations
8. PRACTICE IN NATURAL SETTINGS - to raise confidence for different
situations

Management of the Office Environment

THE PLANNING STAGE

-visualising your workplace/office layout.

Planning for an office involves many details including these key concerns:
• Spatial Design and Layout
• Electrical Requirements
• Lighting
• Ergonomics

1. OFFICE DESIGN/LAYOUT
-Strip (most basic office layout)
-Corner (work from home office layout/sa sulok)
-L-shaped
-U-shaped

Spatial Design and Layout:

How you use your space is critical in determining how to structure the layout of your
office. When setting up your office consider these issues:

1. Establish primary and secondary work areas for these tasks:

a. Paper Work
b. Computer activities c. Projects

2. Plan for accessible file systems:

a. Action files
b. Administration files
c. Client files
d. Project files
e. Reference files

3. Allocate space for storage of office supplies :

a.Utilities : pens and pencils, staples, tape, paper clips, rubber bands, etc. b. Marketing
materials: letterhead, envelope, company literature
a. Fax supplies
b. Printer supplies
c. Copier supplies

2. ELECTRICAL REQUIREMENTS
Plan for these electrical needs:
1.Outlets:
a. Answering Machines
b. Back-Up Drives
c. Computers
d. Copiers
e. Electric Pencil Sharpener
f. External CD Rooms
g. External Hard Drives
h. External Modems
i. Fans
j. Fax Machines
k. Lighting
• Ambient • Task
l. Miscellaneous Powered Equipment
m. Printers
n. Scanners
o. Space Heaters
p. Stereos
q. Surge Protectors
r. Telephones
s. Uninterrupted Power Supply (UPS) Systems

2.Telephone Lines:
a. Business lines
b. Fax lines
c. Dedicated data lines

3. LIGHTING
Lighting is critical. Consider these three key sources:
1. Ambient light (overhead)
2. Task light (on work stations)
3. Natural light (sunlight/moonlight)
4. ERGONOMICS
>>The science that seeks to adapt work or working conditions to suit the worker; the
study of the problems of people adjusting to their environment.
>>The term ergonomics originally comes from the Greek words ergon (work or labor)
and nomos (natural laws)

Studies Show....
IMPROVEMENT BENEFIT
• A 1% improvement in productivity.
>>• Equals 10% of the facility operating cost, or the entire utility bill.

• Effective ventilation, adequate lighting good acoustics and superior or indoor air
quality.
>>• Can increase productivity by 6-16%.

• Computer programmers with larger workspaces and less acoustic and visual
disruptions
>>• Performed 2.6 times better than other programmers in the company.

• The installation of new high performance lighting ballasts

>>• Has shown a dramatic reduction in the incidence of headaches and eyestrain.

Know the Costing of Office Space

It is important that you know exactly what you want or don’t want in a lease before
you begin looking for office space or initiate the negotiating process.
An Open Office Concept
When choosing how to plan the office, you are faced with the decision of an open
plan or separate offices. Decision should be based on knowing the advantages and
disadvantages of both.

ADVANTAGES
• Open plan offices are more economical. You are able to provide more work spaces
and place more employees in an office,.
• Communication is easier between work stations and departments.
• Things are easier for the supervisor, as everyone is in centralized area. There is no
need to track someone down from office to office.
• Managers and senior managers are in constant contact with the staff. This makes
handling issues and problems go much faster.
• Expenditures are economical when it comes to money that is put out for air
conditioning and electricity. One centralized is being heated or cooled, and lighted.
• If the layout of the office need s to be changed, it can be done quickly and with
minimum effort.
 DISADVANTAGES
• Open space offices are noisier and can be more chaotic than closed plan offices.
• People passing to and fro can also cause distraction of employees.
• In an open office space, security is reduced. Each employee lacks a lockable door
like he would have if each one has a separate office.
• Privacy is difficult to obtain with an open office plan.
• Sickness and infections can spread, like wildfire in an environment like an open
office plan.
• Lighting, heating and air conditioning to suit all of the employees tastes can be
difficult to achieve.
• Senior staff or employees which have been with the company longer than most will
most likely feel as if they are entitled to a private office.

OFFICE ENVIRONMENT AND HEALTH

>>The office environment is a combination of lighting, temperature, humidity, air
quality and decoration. The office can be a healthy and comfortable place to work in
if the correct combination of these element is maintained.

• Temperature
– A comfortable temperature must be maintained (between 20-26 degree Celsius)
Office temperature can be localized.
• Humidity
— Low humidity can cause dryness of the eyes, nose and throat and may also
increase the frequency of static electricity shocks.
— High humidity, above 80% can be associated with fatigue and report of “stuffiness”
• Ventilation
– Office should be ventilated either naturally or artificially.
• Contaminated Air
– Contaminants in the office can include bacteria, viruses, mold spores and dust,
solvent vapors or chemicals generated or used in the building.

Appropriate control measures for the reduction of air contamination include:

• Effective air filtration
• Ensuring that adequate amounts of fresh air
enter the building.
• Maintenance of air-conditioning units including regular cleaning.
• Preventing the obstruction of vent.
• Locating equipment using solvent in non-air conditioned area with substantial air
movement and/or installing local exhaust ventilation.

• Smoking
– Environmental tobacco smoke is an indoor contaminant and there is growing
recognition that non-smokers may suffer adverse health effects through inhaling
tobacco smoke.
• Ozone and Photocopiers
– Modern photocopiers and laser printers, are fitted with an ozone filter and do not
present any hazard to health, provided they are properly maintained.
Lighting – Adequate lighting must be provided. When artificial lighting is used it
should be sufficient so as to avoid visual fatigue and prevent glare or refraction into
the workers eyes.
• Color
– Study after study has shown that color influences not just mood, but also wellness
and productivity.

THE CONTRIBUTIONS OF COLOR

Offices spaces support several kinds of every human needs. These include functional
needs such as the ability to concentrate or to collaborate, the ergonomic needs such
as the ability to work comfortably with minimal fatigue.
Color. Colors determine the level of reflectance as follows:
• White reflects - 75% or more of light
• Light color urs - 50%-75% (subdued cool color)
• Medium color -20%-50% (bright warm color)
• Dark colors- 20% or less

Office Floor Space – Workstation should be comfortable with safe and suitable chairs
and
sufficient space.
Welfare Facilities – Welfare facilities like eating facilities, sanitary facilities,
washbasins etc. should be available. Ensure adequate facilities for building water and
taking meals are provided for office employees or ensure they have reasonable access
to these facilities.
Cleanliness – The standard of cleanliness required will depend on the use to which the
office is put.

• Cabling
— The need to route power, telephone, and data cabling to every work station puts a
severe strain on the hidden ducting in buildings.
• Furniture
— Technology also has an impact on the furniture. It is unlikely that a building will
be able to support wiring for technology at any random point where a desk to be
placed.
• Noise
— In offices, noise can affect concentration, can be an irritation and can be a source
of stress to some people.
• Breaks
— It is very important that you take breaks from your work during the day.
• Eyesight
— You should make sure that you have your eyesight tested regularly, and if you need
glasses, they should be appropriate for computer work.

CUSTOMER AND EMPLOYEE SATISFACTION

If You Want Satisfied Customers, Create Satisfied Employees.

• With organizations focusing more on customer satisfaction, it has become equally

vital to
focus on employee satisfaction as well.
• The prime objective should be focusing more on keeping your employees satisfied,
their workplace happiness, and dissolving any issues that they face during their time
in the organization.

EMPLOYEE SATISFACTION; THE KEY TO HAPPY CUSTOMERS?

>>That’s significant progress. Companies realize that good service pays. But in the
rush to take care of the customer, many companies are overlooking one critical
element-their employees.

How employee satisfaction is linked to customer satisfaction

Customer satisfaction is based on two essential things:

* There might be numerous other factors that lead to customer satisfaction, but one of
the most driving factors is your customer service.
* Excellent customer service is only achievable when your employees are eager to
work and are convinced that it is the right job for them.
* As an employer, you should always keep in mind that your employees are happy
with the job they have, leading to satisfaction at the workplace.
* A satisfied employee will always be engaged, successful in bonding, and full of
positivity and energy.

A satisfied employee will always be engaged

Employees who are engaged -
+ are more likely to complete their tasks in time and give importance to the company
values.
+ They are likely to resolve all your customer’s queries in time and will be able to
provide them hassle-free customer service.
+ Quicker problem resolution means satisfied customers which in turn generates
customer loyalty and a good reputation.

A satisfied employee will always be successful in bonding

Employees who are successful in bonding-
+ project their feelings when dealing with customers and provide them the same
experience.
+ They are more respectful toward customers and treat them well, like a friend or
relative.
+ When customers feel that they are treated well, they instantly bond well and have a
mutual amount of respect.
+ This results in improved customer ratings and an increased number of satisfied
customers.

A satisfied employee will always be full of positivity and energy Employees who
are full of positivity and energy-
+ are enthusiastic, more driven in their work, and harbor a positive attitude.
+ This is a crucial factor when customer service comes into play.
+ Positive and enthusiastic employees are more mindful of their work
and give much more attention to the customer’s needs.
+ When this is done, the customers turn out to be on a happier scale and are satisfied
with the support they get from the employee’s service.

5 ways employee satisfaction leads to customer satisfaction

1. Employee experience
• pleasant working environment where cultural, technical, physical and psychological
aspects are taken care of.
• Provide new challenges
• Career development

2. Employee surveys
The main focus of this survey is based on the following:
• Employee perks and benefits
• Satisfaction levels at work
• Problems faced at work
• Reasons to leave a job
• Understanding if the company lacks in providing opportunities

3. Employer-employee relationship
• The main purpose of the employer-employee relationship is to maintain healthy
relationships between management and the workers.
• The focus is to remove any chances of conflict between the management and the
employees and increase the efficiency of work within the organization.
• Improved employer-employee relationships are likely going result in an
environment where collaboration is given the emphasis on.

4. Employee well-being
• Employee wellbeing is about how your employee’s duties, expectations, stress levels
affect their overall health and happiness.
• Wellbeing is not only about physical health, but it is also about the sense of purpose
and the overall employee mood within the organization.
• When burnout levels are high, your employees will be least motivated to do their
work and are likely to ignore your customers.
5. Training and development programs
• development and training for career growth
• more challenging projects
• incorporate a training program within the organization to assist with their
advancement.

EMPLOYEE ENGAGEMENT SURVEY QUESTIONS:

+ The correct employee survey questions need to be asked at the right frequency to
get a continuous nous stream of helpful feedback.
+ One of the easiest ways to increase engagement with an employee survey is by
regularly soliciting feedback from your team

SIX REASONS WHY YOU SHOULD CONDUCT REGULAR EMPLOYEE

SATISFACTION SURVEY:

1. It shows your employees that you care

2. They can be administered anonymously
3. Youwillfindissuesyoudidnotthinkexisted
4. Surveyshelpincreaseemployeeengagement
5. There will be less turnover
6. You will save money

EMPLOYEE ENGAGEMENT SURVEY QUESTIONS:

1.On a scale of 1 to10, how happy are you at work ?
2. Would you refer someone to work here?
3. Do you have a clear understanding of your career or promotional path?
4. On a scale of 1 to 10, how would you rate your work-life balance?
5. Hypothetically, if you were to quit tomorrow, what would your reason be?
6. Do you feel valued at work?
7. How frequently do you receive recognition from your manager?
8. The last time you accomplished a big project, did you receive any recognition?
9. Do you believe you'll be able to reach your our full potential here?
10. If you were given the chance, would you reapply to your current job?

HOW CAN YOU MAKE MEANINGFUL IMPROVEMENTS?

+ If your company runs employee engagement surveys, be sure to communicate the
results to your employees!
+ Be brutally honest.
+ Employees need to feel like they’ve been heard- and that their
thoughts and feeling are valued.
+ Don’t hold anything back, or your employees will surely scatter into smaller groups
behind closed doors to continue venting their frustration or disappointment.
+ Committomakingyourcompanyabetterplacetowork.
+ Respond to your employees top complaints with actions that
are both concrete and highly visible -not just feel- good talk.
+ Enforce accountability with both follow-up employee surveys and management
incentives directly linked to improved scores.

Maximize Employee Engagement With Relationship Building

+ See Employees for Who They are Outside of Work
+ Prioritize Employee Mental Health
+ Arrange for Activities Aside from Everyday Work
+ Encourage Cross-Team-Collaboration
+ Create a Safe Space for Open Dialogue

WORK PLACE TEAM

>>A workplace team means a group of employees who are working together on either
a temporary or a permanent basis to achieve a common objective.

TYPES OF WORKPLACE TEAMS

➢ Project Team-
-A group of people brought together to accomplish a particular project.
➢ Cross-Functional Team
- A cross-functional team is made up of employees from different departments or
areas of the business.
➢ Self-directed work Team
- A team that determines how it will get a job done and has the authority, and often the
budget, to carry our decisions.