Common Queries Relate to Safe Exam Browser and Mock Exam SEB & Others
1. How to install Safe Exam Browser
Go to SEB download page - https://vvm.org.in/desktopinstruction
Download SEB file from Dashboard/Website according to your Operating System (Windows/Mac) and Version Right Click and Click on Run as Administrator If required provide the System’s Password and Allow the permission required
2. Which Operating System are supported
Windows 7, 8, 10 & 11 MacOS
3. Safe Exam Browser is not installing on my computer/laptop
Go to Control Panel Click on Programs > Uninstall a program > Select Safe Exam Browser Uninstall (previously installed Safe Exam Browser) Restart your computer/laptop Connected your device to internet Re-install again (Right Click and Click on Run as Administrator)
4. How to open VVM 2024-25 Final Exam App SEB
Right click on VVM Mock Exam SEB file
Click on open with Safe Exam Browser
5. How to confirm my answers are submitted?
You get congratulation message
If you disconnected from internet Download Text File of Your Answer sheet Upload file via link provided in your dashboard or send via email on the Email Id provided by examiner vvmresult2024@gmail.com
6. Browser Installation Error
Check the Internet Connectivity
Connect to internet and try again to Install
7. Modify Setup Error Dialog (Windows)
Close the dialog box “Modify Setup” Right click on VVM Mock Exam SEB -> Open with -> More Apps Tick always use this App to open .seb file Look for Another App Search in file explorer or Program Files in C: Drive -> check for Safe Exam Browser (folder) in program files in c: (Double click to open) Application -> Safe Exam Browser -> open with double click
8. File opens in another Browser
Right click on VVM Mock Exam SEB -> Open with -> More Apps Tick always use this app to open .seb file Look for another app Search in file explorer -> Safe Exam Browser (folder) in program files in c: (Double click to open) Application -> Safe Exam Browser -> open with double click
9. White Screen / Loading on opening SEB
The most common cause for this problem is the Firewall and/or Antivirus setting. Disable Antivirus and/or Firewall temporarily during the exam only. However, there might be other configurations which is blocking the opening of App. In this case student will have to switch to Android Device.
10. Invalid Username/Password
Latest password is sent to students via Email and SMS. However, students might have missed the Email/SMS or may be it is not delivered to them or is in Spam Emails. Once email is found in Spam, mark it safe so that next time you can get the VVM email in the Inbox directly. In this case Make sure you have uninstalled previously installed VVM App and installed VVM 2024-25 Final Exam App after 12:00noon on 22nd October, 2024. Please verify the version of App it should be V83. Students are advised to verify that there should be no extra space. As the Username & Password are case sensitive so use them in same order as they have been shared with you. Students can retrieve the password using the “Forgot Password” link from the home page of the VVM’s website. Students can contact their School Exam Coordinator for the Username/Password. Students can contact (call from registered mobile number) their respective State Coordinators for the same.
11. Inactive Username
This is the case where the student’s fee payment status is marked as UNPAID. Student’s login credentials will be activated once the payment is received and only then these will be activated. 12. Questions not visible on Exam Screen on Android App
This mostly happens when the Mobile App is low on Internal Memory or available RAM. Students are requested to free storage by deleting unnecessary Files and Apps from the mobile device. Then restart the mobile and restart the VVM Exam App. Or change the device
13. Getting Exam Attempted dialog (During Final Exam Only)
Students get this dialog when they attempt or reach on Show Question Paper screen & Exit the App and / or submit the Answer Sheet after successful submission. Such students will not be allowed to Re-attempt the Exam.
14. Download Answer Sheet (During Final Exam Only)
Submission of text file is not required when you are connected to internet and Answer Sheet is uploaded successfully. This option works in laptop/desktop devices if you disconnect from internet during exam. In this student will be prompted with an option to download the Answer Sheet, so that student can submit it later via student Dashboard or Email. In this case Schools Exam Coordinator should collect the Answer Sheets of all the student, covert it in a Zip File and Email to vvmresult2024@gmail.com.
15. How School Exam Coordinator can check if Payment Status of the school registered students is updated to PAID
School Exam Coordinator is requested to login in school’s VVM account through
the website. They can check the count of total students registered, number of Paid students, number of Unpaid students and number of referred student in the dashboard itself.
16. How School Exam Coordinator can check the Login Credential of the students
School Exam Coordinator is requested to login in school’s VVM account through
the website. Then click on View Students option in the menu to check the Username and Password of each student. School Exam Coordinator is also requested to share these with the respective student as well.
17. How Schools Exam Coordinator can check if students have attempted Final Exam.
We have provided one column in the View Student’s menu option named “Final Exam Attempted” to check the status of the same. If the column value is “Yes” then the student has attempted the Final Exam successfully. Students who will be doing offline submission i.e. sending answer sheet text file will not be marked as “Yes”.
