Institution Designation % Gender % Qualification % Total Experience %

Type at
University/College
level in years
Public Assistant 14 Female 38 MA/MSc 15 1 12
Professor
Associate 12 Male 62 MPhil 47 2 12
Professor
Lecturer 62 Other 6 3 29
Professor 12 PhD 32 4 or above 47
Private Assistant Female 34 MA/MSc 1
Professor 7 12 8
Associate Male 66 MPhil 2
Professor 2 61 8
Lecturer Other 3
86 2 38
Professor PhD 4 or above
5 25 46

Institution The % The % The % The % The %

Type department department university/college department department
has written has quality has quantity has a has quality
mission assurance assurance quality manual.
statement. office. cell/office. policy.

Public No 0 No 18 No 24 No 9 No 12
Yes 100 Yes 82 Yes 76 Yes 91 Yes 88
Private No 7 No 31 No 25 No 17 No 24
Yes 93 Yes 69 Yes 75 Yes 83 Yes 76
in the development of courses.
Faculty members participate in

Professional bodies participate

Graduated learners participate

faculty members' promotions.

There are clear guidelines for
The department collaborates

There is mentoring provided

possibilities for professional

equitably among all faculty

Employers participate in
Academic programs are

in program evaluation.

Faculty members have

Courses are evaluated

organizations abroad.

Workload is allocated
Alumni participate in

with institutions and

assessed frequently.

program evaluation.

curriculum review.

for academic staff.

Institution Type

course review.
frequently.

members.
growth.

Agree 85% 91% 62% 44% 41% 18% 53% 47% 68% 71% 65% 53%
Strongly 6% 3% 6% 12% 3% 18% 6% 6% 12% 6% 6% 29%
Agree
Disagree 0% 0% 0% 6% 18% 12% 0% 6% 3% 6% 6% 9%
Strongly 3% 6% 9% 6% 24% 29% 9% 6% 6% 0% 0% 0%
Public

Disagree
Undecided 6% 0% 24% 32% 15% 24% 32% 35% 12% 18% 24% 9%
Agree 78% 88% 58% 54% 46% 44% 56% 41% 47% 63% 54% 46%
Privat

Strongly 19% 5% 14% 14% 12% 20% 17% 15% 15% 14% 14% 27%
Agree
e
 Public Institution Type Private Public Institution Type

Agree
Agree
Agree
Agree

Agree
Agree
Strongly
Strongly
Strongly
Strongly
Strongly

Strongly
Disagree
Disagree
Disagree
Disagree
Disagree
Disagree

Disagree
Undecided
Undecided
Undecided

6%
0%
3%
Staff members participate in

0%
The department has a clarified

53%
38%

15%
74%
procedure for handling student administrative duties.

2%
5%

10%
27%
56%
2%
0%
2%

concerns and appeals.

0%
Financial resources are used

0%
9%
6%
Faculty members receive incentives

12%
76%
29%
56%
properly and efficiently. based on their research efforts.

5%

19%
17%
12%
47%
3%
2%
2%

6%
Quality assurance procedures are

6%
0%
6%
The higher education institution

18%
50%
12%
76%
shared by several academic publishes Research Journal(s).

8%
7%

14%
12%
59%
3%
2%

24%

divisions within the institution.

6%
6%
The data is evaluated for quality

3%
9%
The department publishes Research

65%
38%
12%
38%
assurance reasons. Journal(s).

8%
8%

17%
15%
49%
3%
19%
10%

0%
Quality monitoring reports are

9%
3%
6%
The admission standards for

12%
50%
18%
65%
provided to all stakeholders. graduates are carefully specified.

3%
14%
14%
17%
53%
3%

15%
22%

3%
3%
6%
The grading system is fully specified.

9%
Quality assurance procedures are 21%
68%

18%
47%
shared by several academic
8%
5%

22%

3%
2%

15%
12%
68%
divisions within the institution.
6%
0%
Students engage in quality assurance

9%
Data are evaluated for quality

24%
15%
56%

12%
62%
assurance purposes. procedures.
2%
7%

19%

0%
15%
10%
10%
64%
6%
0%
3%

Students can get guidance and

3%
Quality assurance records are
12%
79%

18%
44%
counseling.
5%
7%

32%

provided for all parties.

8%
0%
2%
19%
71%
0%
9%
3%

The department maintains a job

9%
Lack of funding resources.
12%
76%

18%
65%
8%
8%

20%

placement cell.

3%
7%

12%
12%
66%
0%
6%
6%

The institution offers a career

6%
Lack of commitment from the
29%
59%

15%
38%
3%
10%
10%

placement unit and uses student

0%
7%

25%
12%
56%

institute’s management.
feedback to enhance teaching
0%

A good internet connection is

9%
9%
Inconsistent government policies.
24%
24%
12%
38%

62%
3%
19%
10%

accessible.
7%
10%
12%
14%
56%
0%

Staff members do not have The library has a selection of relevant

18%
21%
15%
44%

18%
15%
47%
5%
7%

15%

and current literature.

2%
14%
20%
14%
49%

enough time for quality assurance

processes.
 Strongly 0% 6% 0% 0% 3% 0% 0% 9% 3% 3% 0% 0%
Disagree
Undecided 9% 6% 26% 24% 35% 26% 18% 26% 6% 38% 21% 21%
Agree 61% 58% 54% 63% 64% 61% 61% 59% 68% 66% 54% 56%
Strongly
Agree 12% 8% 19% 10% 10% 7% 10% 8% 3% 7% 20% 36%
Disagree 8% 7% 5% 2% 2% 3% 5% 7% 12% 14% 10% 3%
Strongly
Private

Disagree 2% 2% 0% 0% 2% 3% 3% 2% 5% 7% 2% 0%
Undecided 17% 25% 22% 25% 22% 24% 20% 24% 12% 7% 14% 5%

There are insufficient incentives

The department's non-teaching

Ineptitude of those responsible

personnel provided insufficient

The department lacks financial

for faculty members to engage

Resistance from other parts of

procedure is both difficult and

Administrators do not receive

Employees in the department

for quality assurance at the

university or college level.
There are no department-
do not receive adequate

HEC's quality assurance

Faculty members show

specific incentives or

in quality assurance.
adequate training.
Institution Type

the institution.

recognition.
resistance.

incentives.
training.

clear.
help.

Agree 59% 38% 68% 74% 53% 50% 53% 47% 74% 38%
Strongly 18% 29% 6% 6% 6% 15% 0% 6% 0% 15%
Agree
Disagree 15% 12% 15% 18% 21% 9% 9% 6% 9% 6%
Strongly 0% 0% 0% 0% 0% 3% 0% 0% 0% 0%
Public

Disagree
Undecided 9% 21% 12% 3% 21% 24% 38% 41% 18% 41%
Agree 63% 51% 58% 59% 41% 49% 42% 64% 66% 59%
Strongly
Agree 22% 19% 14% 17% 10% 12% 8% 5% 10% 10%
Disagree 10% 10% 7% 8% 20% 8% 14% 8% 3% 10%
Strongly
Private

Disagree 2% 0% 5% 2% 12% 8% 12% 10% 3% 3%

Undecided 3% 20% 15% 14% 17% 22% 22% 12% 17% 15%
Private Public Institution Type

Public

Private

e
e
e

ed
Institution Type

Agree
Agree
Agree
Agree

Disagre
Disagre
Disagre

Neutral
Neutral

Strongly
Strongly
Strongly
Strongly

Undecid

0%
5%
0%
8%
8%
The academic programs are

15%
49%
31%
13%
13%
58%
regularly evaluated and updated
to meet current needs.
%

51
49

5%
8%
5%
0%
5%
5%
The courses offered in my

59%
23%
29%
50%
11%
program are wellstructured and
organized.

8%
8%
0%
8%
8%
5%
The faculty provides constructive

23%
44%
18%
16%
63%
feedback on assignments and
1st Year
1st Year

4th Year
4th Year

3rd Year
3rd Year

2nd Year
2nd Year

exams.
Year of Study

5%
5%
0%
5%
5%
8%
The learning materials and

26%
49%
15%
66%
16%
resources provided are up-to-
date.
%

3%
0%
8%
5%
The program helps develop skills

15%
41%
28%
13%
16%
47%
24%
that are relevant to the job
market.

3%
3%
0%
5%
5%
Students are encouraged to give

10%
64%
21%
11%
58%
21%
feedback on courses and
Student Data

43
18
21
18
53
18

programs.

0%
0%
Student feedback is taken
Male
8 Male

18%
38%
33%
10%
13%
18%
13%
45%
11%
Female
21 Female
Gender

seriously and used to improve the

quality of education.

5%
5%
0%
8%
5%
There are regular opportunities

15%
56%
18%
11%
55%
21%
for students to participate in
program evaluations.
%

59
41
82
18

3%
0%
I feel that my voice is heard in

13%
31%
33%
21%
11%
13%
16%
32%
29% decisions related to academic
quality improvement.

0%
8% I am aware of how quality

18%
10%
10%
41%
21%
16%
13%
39%
24%

assurance processes are handled

by my department.
Private Public Institution Type

y
y

e
e
e
e
e

ed

ded
ded

Agree
Agree

Undeci
Undeci

Strongl
Strongl
Strongl
Strongl

Disagre
Disagre
Disagre
Disagre

Neutral
Neutral

y Agree
y Agree
Disagre

Undecid

0%
8%
0%
8%
The library provides adequate and

10%
26%
28%
28%
16%
18%
21%
37%
0%

up-todate resources for my studies.

0%
3%
0%
The internet and IT facilities are

41%
28%
13%
15%
16%
21%
18%
26%
18%
0%

reliable and easily accessible.

0%
3%
0%
3%
8%
The department provides sufficient

10%
23%
44%
21%
11%
58%
21%
academic counseling and guidance.
0%

0%
3%
0%
5%
8%
There are clear and fair procedures

15%
18%
36%
26%
11%
50%
26%
for addressing student complaints
0%

and appeals.

0%
3%
0%
5%
The institution offers career

26%
26%
18%
28%
18%
13%
37%
26% services or job placement
0%

opportunities.

0%
8%
8%
0%
5%
8% The workload is too high to

13%
46%
26%
16%
47%
24%

maintain a balanced academic life

0%

0%
0%
5%
5%
The communication between

10%
15%
13%
44%
18%
16%
58%
16%

faculty and students could be

improved.
0%

0%
5%
8%
0%
8%

The institution does not provide

13%
51%
23%
16%
18%
42%
13%

enough support for career

development.
0%

0%
5%
3%
8%
0%
3%
5%

The quality of teaching varies

51%
31%
21%
45%
26%

significantly between different

courses.
0%

0%
8%
0%
8%

The feedback given on assignments

28%
10%
44%
10%
13%
29%
26%
24%

and exams is not timely.

0%

0%
0%
0%
3%

Overall, how satisfied are you with

13%
18%
31%
38%
11%
24%
45%
18%

the quality of education in your

program?
 % % %

implementing internal
When self-assessment
being followed by the

for quality assurance

The internal quality

What year did your

was held last time?
department is (you
may choose more

quality assurance
assurance model

institution start
than one)

model?
ISO9000 2% 2010 2% 1999 2%
Quality assurance model of HEC 48% 2020 1% 2000 1%
Quality assurance model of HEC, ISO9000 1% 2021 6% 2002 1%
Quality assurance model of HEC, TQM 8% 2022 25% 2009 2%
TQM 41% 2023 17% 2010 5%
2024 31% 2013 1%
2 years before 2% 2014 3%
2023, December 3% 2015 4%
3 yrar 1% 2016 1%
After 6 months 1% 2017 6%
Holds every week 1% 2018 23%
June, 2024 2% 2020 28%
June,2024 1% 2021 3%
Last year 1% 2022 2%
No idea 3% 2024 2%
No idea, I recently 2% No idea 6%
joined
Two months ago 1% No idea exactly 1%
No idea i think so 1%
2013
Not sure 7%
Yes 1%

=COUNTIF(C2:C40,"Neutral")

=COUNTIF(C2:C40,"Agree")

=COUNTIF(C2:C40,"Disagree")

=COUNTIF(C2:C40,"Strongly Disagree")

=COUNTIF(C2:C40,"Undecided")

=C43/39*100

=SUM(D51:D56)

Different charts to analyze data