TRƯỜNG ĐẠI HỌC NGOẠI NGỮ - TIN HỌC ĐỀ THI GIỮA KỲ

THÀNH PHỐ HỒ CHÍ MINH BẬC ĐẠI HỌC / CAO ĐẲNG – HỆ CHÍNH QUY
KHOA QUẢN TRỊ KINH DOANH QUỐC TẾ Học kỳ III Năm học 2022 – 2023
_________ Khóa 2021

ĐỂ 197 CHÍNH THỨC Môn: BUSINESS COMMUNICATION

(đề thi gồm 07 trang) Thời gian làm bài: 90 phút, không kể thời gian phát đề
(SV KHÔNG được sử dụng tài liệu)

Part I – True-False Questions – Select ONE answer (20 pts)

1. Zach's company does business globally. By associating with people from diverse cultures, Zach can widen
his knowledge of intercultural messages and can increase his tolerance of differences.
a. True
b. False

2. Communication style is the most important dimension of culture.

a. True
b. False

3. Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say
"No" directly, and give authority to written information.
a. True
b. False

4. Laura values individualism and personal responsibility in herself and coworkers. These values are typical of
North American culture.
a. True
b. False

5. Individuals in Western cultures are more relaxed about social status and the appearance of power.
a. True
b. False

6. A business message should be long because quantity enhances quality.

a. True
b. False

7. Following a systematic plan when preparing any document or presentation will make your job easier.
a. True
b. False

8. Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After
completing the prewriting phase, Shannon should immediately start composing the proposal.
a. True
b. False

9. One of the most important questions you can ask yourself as you begin to compose a message is What do I
hope to achieve?

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 a. True
b. False

10. Ben Franklin stated this opinion about business messages: To be good, it ought to have a tendency to benefit
the reader. His opinion reflects the importance of analyzing the purpose of the message.
a. True
b. False

Part II – Multiple-choice questions – Select the most accurate answer (80 pts)
11. Major trends in today's dynamic world of work include increased emphasis on self-directed work groups
and virtual teams, heightened global competition, innovative communication technologies, new work
environments, and focus on
a. creating an entirely online presence.
b. promoting from within.
c. increasing levels of management.
d. business ethics.

12. Which of the following statements about today's business environments is most accurate?
a. The number of telecommuting employees is expected to decline in the future.
b. All companies assign offices for employees.
c. Many employees today no longer need an office; they can work anytime and anywhere.
d. Workers today spend more time in offices than workers in the past.

13. Which statement about today's workplace is most accurate?

a. Employees can expect to have more managers.
b. Very few businesses involve employees in decision making.
c. Today's employees can expect to interact with people from many
cultures.
d. Businesses use social media only to interact with customers.

14. Which communication technology is used by companies today?

a. Presence technology
b. Cloud computing
c. Videoconferencing
d. All answer choices are communication technologies being used by companies today.

15. Many of us are poor listeners because

a. the brain can process information at least three times as fast as people
talk.
b. we tend to "tune out" speakers whose ideas run counter to our own.
c. we would rather talk than listen.
d. All answer choices are correct.

16. According to research, what percentage of our work time is spent listening?
a. 50 percent
b. 90 percent
c. 10 percent
d. 25 percent

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17. Your boss is giving instructions for a new method of keeping expense accounts. However, you find it
difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening
are you experiencing?
a. Language problem barrier
b. Psychological barrier
c. Physical barrier
d. Nonverbal distraction
barrier

18. Peter must inform his employees that his company will need to let go of employees. Which word would be
best for Peter to use when conveying this idea to his employees?
a. Layoff
b. Streamlining
c. Paradigm shift
d. Rightsizing

19. Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer,
turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What
technique is she using to improve listening?
a. Keeping an open mind
b. Establishing a receptive mind-set
c. Capitalizing on lag time
d. Controlling her surroundings

20. Which of the following statements about nonverbal communication is most accurate?
a. Nonverbal communication comprises very little of a message that is sent or received.
b. When verbal and nonverbal messages contradict, receivers believe that the verbal message is more
accurate.
c. Meanings of nonverbal behaviors are often influenced by the communication context and by one's
culture.
d. Nonverbal communication applies to only intended messages.

21. Which of the following statements about nonverbal communication is most accurate?
a. The meaning of some gestures can vary among cultures.
b. The way an e-mail, letter, memo, or report looks can have either a positive or a negative effect on a
receiver.
c. The manner in which we structure and use time can reveal our personalities and attitudes.
d. All statements are accurate.

22. Which of the following tips should you follow to improve your nonverbal communication skills?
a. Focus only on the sender's words when you are engaged in conversation.
b. Proofread all correspondence you send.
c. Avoid individuals from other cultures so that you don't start using nonverbal behaviors displayed in
other cultures.
d. Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict.

23. Suzanne wants to make a good impression during a job interview. What should she do?
a. Avoid eye contact with her interviewer to show respect.
b. Slump down in her chair to show that she's relaxed.
c. Wear professional business attire.

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 d. Ask the interviewer to lunch.

24. Every country has a unique culture or common heritage that

a. teaches its members how to behave and conditions their
reactions.
b. results from a common gene pool.
c. is created by a structured educational system.
d. comes from an orderly system of government and laws.

25. Which of the following countries would likely view a business contract as a binding document?
a. Mexico
b. Greece
c. Japan
d. Germany

26. Which statement about ethnocentrism is most accurate?

a. Ethnocentrism occurs in only Western cultures.
b. Ethnocentrism does not exist in today's culturally diverse workplace.
c. Ethnocentrism causes us to judge others by our own values.
d. Ethnocentrism is the oversimplified perception of a behavioral pattern or characteristic applied to all
groups.

27. An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating
an example of
a. ethnocentrism.
b. tolerance.
c. stereotyping.
d. a cultural norm.

28. Working with people from other cultures will require tolerance. One of the best ways to become more
tolerant is by
a. practicing empathy.
b. increasing your individualism.
c. encouraging ethnocentrism.
d. knowing your communication style.

29. Which of the following is a benefit of a diverse work environment?

a. Being better ability to create the products desired by consumers
b. Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory
action
c. Improving employee relationships and increasing productivity
d. All are benefits of a diverse work environment.

30. Workers who communicate successfully with diverse audiences must make few assumptions, learn about
their own and other cultures, and
a. seek common ground.
b. help others conform.
c. avoid noticing
differences.
d. encourage group thinking.
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31. A communication channel
a. is anything that interrupts the transmission of a
message.
b. should be selected before idea formation.
c. includes only digital means for transmitting messages.
d. is the medium over which the message travels.

32. The process of translating a message from its symbol form into meaning is called
a. feedback.
b. decoding.
c. encoding.
d. noise.

33. Communication is successful only when

a. verbal feedback has been sent to the receiver.
b. no noise occurs during the communication process.
c. verbal and nonverbal feedback have been sent to the receiver.
d. the receiver understands an idea as the sender intended it.

34. The first phase of the writing process involves analyzing the audience and your purpose for writing,
anticipating your audience's reaction to your message, and
a. investigating background information.
b. composing your message.
c. adapting your message to the audience.
d. looking for previous company documents on the
topic.

35. Adapting your message to the audience involves

a. thinking of the right words and tone to use in your message.
b. rewriting your message several times to ensure it is clear.
c. selecting the best research to incorporate within the
message.
d. conducting a thorough audience analysis.

36. During the second phase of the writing process, you conduct research,
a. clarify the audience demographics, and edit word
choices.
b. anticipate audience reaction, and adapt the message.
c. organize ideas, and compose the message.
d. evaluate message effectiveness, and revise as needed.

37. Experts say that writers should spend the most time in the _______ stage of the writing process.
a. prewriting
b. drafting
c. revising
d. thinking

38. Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending
this message? and (2)
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 a. Why did my boss give this task to me?
b. What do I hope to achieve with this message?
c. How can I get this message written as quickly as possible?
d. Do I have enough time and financial resources to complete the
work?

39. Lindsay is writing a property description for a new real estate brochure. To make her brochure more
effective, Lindsay should anticipate her audience. This means she
a. identifies the property's outstanding traits and describes them clearly.
b. concentrates on the price and value of the property.
c. writes using familiar words and a friendly, informal tone.
d. considers what the readers are like and how they will react to the
message.

40. Which of the following communication channels is considered the richest medium?
a. Written proposal
b. E-mail message
c. Face-to-face conversation
d. Blog posting

41. Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers.
What advice should she follow to demonstrate professional cell phone use?
a. Talk openly and freely on her cell phone in any location and at any time.
b. Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize
when her phone is ringing.
c. Speak louder so that her receiver can hear her and her ideas.
d. Screen incoming calls if she is busy.

42. The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages,
and
a. time zone barriers.
b. the need for written messages.
c. the necessity of a cordial, friendly greeting.
d. prompt responses.

43. Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing
messages is most professional?
a. Hi! I'm sorry I missed your call. Please leave a brief message after the tone.
b. This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back.
Be sure to include your name, phone number, and the best time to return your call.
c. Your call is important to me. Please leave your name and number so that I can return your call
promptly.
d. Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from
my phone but will return by 2 p.m. Please call back then. Thank you for calling.

44. Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for
leaving a message?
a. Hang up and call back later; her client won't want to be bothered with having to listen to a message.
b. Speak as quickly as possible to make her message more concise.
c. Smile when leaving her message to add warmth to her voice.

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 d. Leave a complete message, including confidential details about the project Leticia is working on, to
make her message as useful as possible.

45. Which of the following statements about workplace teams is most accurate?
a. Teams tend to respond more slowly to competition or problem solving.
b. Because conflict often results, teams tend to have decreased productivity.
c. Team members who are involved in the decision-making process show less resistance to
change.
d. Individuals tend to make better decisions than teams.

46. In what phase of team development do teams select members, become acquainted, build trust, and form a
collaborative culture?
a. Storming
b. Forming
c. Norming
d. Performing

47. What term describes groups of people who collaborate with one another to accomplish a shared task across
space, time, and organizational boundaries using technology?
a. Blogs
b. Virtual teams
c. Team players
d. Social networking

48. Which of the following would have a negative impact on a group?

a. Encouraging members to participate
b. Setting rules and abiding by them
c. Analyzing tasks and defining problems
d. Failing to stay on task

49. The most successful workplace teams

a. agree on a purpose and procedures.
b. are homogeneous.
c. avoid conflict.
d. work independently.

50. What is the ideal number of participants for most groups?

a. Two
b. Four to five
c. Ten
d. There is no "ideal" number; more is always better.

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