Internship Report Format

BANK MARKRAMAH
Ltd.

Submitted By
Hammad Ali
Reg. No: RF 1036
Management sciences
(BS Accounting and
finance)
Summer 2024

NUML, Rawalpindi Campus

 Declaration Form

I (Hammad Ali), Registration No RF 1036 program Management sciences (BS

Accounting and finance) has

completed my internship report of 6 weeks at (Bank Makramah) under

supervision of ……………

Signed by Student:
 Faculty of Management Sciences

It is hereby certified that the report has been thoroughly and carefully read and recommended for
submission to the Faculty of Management Sciences for acceptance. This is Final Internship Report of
Student Name, (Roll No), Morning Session (Sep 2020 to May 2024), in partial fulfillment of the
requirements for the degree of Bachelor of Business Administration/Bachelor of Science in
Accounting and Finance of National University of Modern Languages Rawalpindi.

Date:

Supervisor Name

Supervisor Signature

Panel Member Name

Panel Member Signature

Head of Department Signature

 Acknowledgement

I want to thank to the Almighty Allah for providing me with the health and fortitude to finish this internship.
My sincere appreciation goes out to the Bank Makramah Ltd. bank Manager as well as the entire distinguished
staff of the bank. Their steadfast assistance, priceless counsel, and readiness to impart their knowledge have
been crucial to my educational process. They created a kind and welcoming atmosphere and were always
willing to help when I needed it, for which I am very grateful. Furthermore, I would want to sincerely thank
my parents and professors for their unwavering support and encouragement during the whole internship.
Without their blessings and unwavering advice, I could not have accomplished this; they have been my pillars
of strength. I owe them a great deal for their unending love and wisdom.
 Executive summary
My six-week internship at Bank Makramah Ltd. in Pakistan is summed up in this report. The primary goal
of an internship is to gain experience working in a real-world setting and using academic theory to address
problems in the actual world. There are three sections in the report.First, it gives a synopsis and introduction
of Bank Makramah Ltd. It is an Islamic bank in Pakistan that was formerly known as Bank Makramah. It is
a division of Suroor Investment, an investment company with its headquarters in Mauritius. The bank has
193 branches nationwide and operates from its headquarters in Islamabad and Karachi. In line with the
amalgamation plan of the State Bank of Pakistan, Arif Habib Securities Limited purchased the Pakistani
operations of Bank Makramah Ltd. Incorporated in Mauritius, Suroor Investment Limited was formed in
2007.The bank's services and goods are covered in the second section, along with the several kinds of
accounts it offers, including term, savings, and current deposits. It also lists the four primary divisions of the
bank: cash, clearing, remittance, and account opening.

The third and final section focuses on the responsibilities I was given during my internship and goes into
great length to explain each of these four areas. My participation in each department allowed me to obtain
useful knowledge and real-world experience. The environment of the bank, employee conduct, the
competitive landscape, and internal and external variables influencing the bank are all discussed in the report.
The bank's strength and weaknesses are shown by a SWOT analysis. It is critical that the bank recognize
these flaws and work together to find effective solutions.
 TABLE OF CONTENTS
Contents
Acknowledgement ............................................................................................................................................ 4
Executive summary .......................................................................................................................................... 5
 Introduction of industry ............................................................................................................................ 7
 Overview of the organization ................................................................................................................... 8
Competitors: ................................................................................................................................................. 9
Summary of all the departments: .................................................................................................................. 9
 Plan of internship Program ..................................................................................................................... 10
Registered Office: ....................................................................................................................................... 10
Number of employees:................................................................................................................................ 10
 Internship week schedule........................................................................................................................ 11
First week: .................................................................................................................................................. 11
Second Week: ............................................................................................................................................. 11
Third week: ................................................................................................................................................. 11
Fourth week: ............................................................................................................................................... 12
Fifth Week: ................................................................................................................................................. 12
Sixth Week: ................................................................................................................................................ 12
 Learning Experience ............................................................................................................................... 13
 SWOT Analysis ...................................................................................................................................... 14
 Problem Identification and Solution ....................................................................................................... 15
 Conclusion .............................................................................................................................................. 16
  Introduction of industry

The financial sector is essential to an economy's smooth operation. By directing funds toward the real
economy, it promotes capital development and eases financial transactions. A stable and robust financial
system is a necessary condition for economic growth. Banking is main source of financial sector. The word
Bank comes from the French term “Banque” which means bench, office or institution for the keeping, lending
and exchanging money. A bank is a type of financial institution that lends money to the government, private
citizens, or businesses, earning interest on the difference between the loans and the amount borrowed. Banks
lend and borrow money with interest. Banks are categorized based on the type of business they conduct.
Financial service providers, both bank and non-bank, make up Pakistan's financial sector. Commercial banks,
Islamic banks, specialized banks, and microfinance banks are examples of banking intermediates;
development finance organizations, non-bank financial institutions, and insurance firms are examples of non-
bank intermediaries. At December 31, 2017, the total assets of the financial sector made up 75% of the GDP.
The top organizations in charge of overseeing the financial system are the Securities and Exchange
Commission of Pakistan (SECP) and the State Bank of Pakistan (SBP). The banking industry holds a
prominent position in the financial sector. It represents up to 55 percent of GDP and roughly 74 percent of
the assets of the financial industry.
Thirty-two domestic commercial banks, five foreign banks, five public sector banks, and four specialized
banks made up Pakistan's 34 bank total as of March 31, 2018. There are around 16,000 branches in the branch
network, which is dispersed throughout the nation. The branch-licensing policy was recently updated by SBP,
with an emphasis on improving financial outreach to underbanked areas.
Moreover, new modes for banking businesses have been introduced including Sales & Service Centers and
Mobile Banking Units. The notion of a digital branch has also developed, and as a test project, one has been
constructed at the Institute of Business Administration (IBA), Karachi.
Banking industry is also facing disruptions from rapid technological advancements. SBP has always
acknowledged the value of technology and has released a number of guidelines including frameworks for
Internet banking security, payment system designation, and enterprise technology governance and risk
management, prevention against cyber-attack, Risk Management in Outsourcing Arrangements by Financial
Institutions, etc. With the current issues and new developments in mind, SBP has created a thorough action
plan. i.e. the SBP Vision 2020. To accomplish SBP's mandate of supporting a stable and dynamic financial
system, the plan's strategic aims place a strong emphasis on strengthening the entire financial stability regime
and enhancing the efficiency, effectiveness, and fairness of the banking sector.
  Overview of the organization

Bank Makramah is a Pakistan-based financial institution that provides personal and commercial banking
products and services for individuals and businesses. In 2007, Arif Habib Securities Limited acquired
Pakistani operations of Rupali Bank Limited, under the Scheme of Amalgamation by the State Bank of
Pakistan.

In 2010, Suroor Investments Ltd. acquired a 59.41 percent stake in Arif Habib Bank Ltd. Suroor Investments
is an investment firm based in Mauritius. Later in 2010, Arif Habib Bank Ltd. Bank Makramah Ltd. was the
new name given to the company.
On November 07, 2023, ‘Bank Makramah Limited’ has changed its name to ‘Bank Makramah Limited’.As
Mentioned in Business Recorder Website. The bank announced back in July that the State Bank of Pakistan
(SBP) had approved the name change from SMBL to Bank Makramah Limited, as approved by the board of
directors.
According to officials in the Finance Ministry, the Federal Cabinet approved the rebranding of Bank
Makramah as Bank Makramah Limited and granted Nasser Abdullah Hussain Lootah the voting rights
associated with his ownership stake. Ministry told Business Recorder. Following the takeover of a majority
stake in Bank Makramah by well-known UAE investor Nasser Abdulla Hussain Lootah, the name was
changed.
Back in April, in shape of deposits for the purpose of lending or investment, repayable on demand or Other
wise and withdrawal by cheques, drafts, and pay order BML Bank Ltd is one of Pakistan's fastest-growing
commercial banks; in a short amount of time, it has grown its nationwide network and established an
infrastructure based on state of the art “Risk Management Frame-work” as Well as “IT platform” It also
targeting to be a universal bank in term of providing products and Services in all key segment of banking i.e.,
Corporate and Investment Banking, Trade Finance, Commercial Mid-Market/SMEs, and Consumer Banking
it commenced its Operations in August 2006. The Bank has a network of 40 Branches/Subbranches. The
branch network Covers Sindh. Punjab, KPK and Baluchistan. The Bank Plans to open further offices to better
cover all four provinces within a short time Suroor Investment Ltd also entered into share purchase
agreements (SPAs) With majority shareholders of My Bank Ltd. and Atlas Bank Ltd., who combined to
become Bank Makramah Ltd. following the completion of the transactions, extending the bank's geographic
reach through a network
of 193 Real branches.

Vision statement:
“To be the prefer provider of financial products and services to the market.”
Mission Statement:
To deliver financial solutions to our customers.
To provide equal opportunities & professional working environment to our Employees.
To provide fair return to their shareholders on their investment.

To serve the community at large. To discharge corporate social responsibility.

Competitors:
Bank Makramah making popularity day by day so there is a competition with different banks which is
mentioned here:

1. Soneri Bank
2. Bank Alflah
3. Faysal bank
4. Meezan bank
5. Bank of Punjab
6. Dubai Islamic bank
7. Habib metro bank
Summary of all the departments:
Bank Makramah has the following departments:
 Account Opening Department.
 Cash Department.
 Clearing Department.
 Remittance Department
Bank Makramah Account Opening Department have a lot of things i.e., Bank Customer Relationship, Types
of Account, Account Opening Forms, Account Opening Document, Issuance of Cheques Book, Entry of
cheques Books, Scanning Documents Etc.

In cash department all operations such as cash deposit or credit and home Remittance enrolled effectively by
three members Western Union, Xpress Money, Amanat Cash.

Clear department is a system by which banks exchanges cheques and other flexible instrument drawn on each
other within a specific area and thereby secure payment for their clients through a clearing house at specific
time in an efficient way”.

The remittance department deals with the transfer of money from one place to Another This department deals
with the local and international currency transfer and Also E-remittance through western union Bank
Makramah provides this facility to its customers. The main function of remittance department is the transfer
of funds and the transfer may demand draft, pay orders, mail transfer etc. It depends on the Customer’s
demand.
  Plan of internship Program
These are ranks in Bank Makramah of employees:

Branch manager

Relationship
Head Teller
banker manager

Relationship
Teller
Banker

Teller

Registered Office:
Bank Makramah (20- Al Asghar Plaza Blue Area Islamabad Pakistan.). The head office is in Karachi.

Number of employees:

Bank Makramah has 1000+ number of employees. Every branch of Bank Makramah has more than 10
employees for working. All employees are performing their best for the excellence of bank.

Working under Market bank makramah Blue area branch, where I was doing job there are only 5 persons are
involved in operation activities.

My Internship start from 15 January 2024 and end at 27 February 2024 it was 6-week internship training that
I have obtained in bank it was new experience for me. Because I have faced my many problems which is
different from theoretical that I have learned from university. I have seen that practical life much different
from theoretical life. I have work in different department of bank like account opening department, clearing
department, cash deposit department, locker department, credit department. It was new experience for me to
work with in these department. I have work one week in all department which was not enough to understand
the work of department. Bank makramah is excellent bank to provide the best services to customers and
understand the need of clients. I also help to fill deposit slip of customers for depositing money in their
account or taking money out of account.
  Internship week schedule

One of the most important aims of the student’s life is to express himself, Herself correctly and adequately. This
belief encouraged me to go to bank makramah to Complete my internship program.

The duration of Internship was of six weeks in Bank Makramah Limited to complete my internship program. The
duration of internship was of six weeks in Bank makramah Blue area branch Islamabad. Which were divided into
two weeks each. They have facilitated. Their customer by providing the excellent services. They provided different
services to their customers, on the bases of their needs.

First week:

On the very first day Branch Manager (BM) introduced me with the staff members. He gave me small
introduction of the bank. The first week of my internship started from reception as a desk officer, means
customer care on front desk. During this period of internship learn that how to interact with the customers
and clients of the bank and other visitors and learn how to deal with various types of people Tactfully &
sympathetically.

When customers want to deposit their amount in the bank, they need to fill the Deposit slip. I filled deposit
slips for them during the internship.

Second Week:
Second week was spent in clearing department here I get knowledge about clearing.

Types of clearing

 Outward Bank Clearing (OBC)

 Inward Bank Clearing(1BC)

I get to know about procedure of clearing. Also get knowledge about Demand Draft (DD) and Pay Order
(PO)

I came to know various compulsory requirements for opening of account for Individuals, sole proprietor, and
private limited company in the second week of Internship. Filling many accounts opening forms, properly
arranging accounts opening forms according to the account numbers assigned to the customers.

Third week:
In third week, I get information about lockers handling. The various formalities are involved in it like key
deposits, rents and their file maintenance in system and their data entry in software were also included in
my learning process. Working in the cash department of bank was also done in the third week. And
withdrawals, Information about handling of cash. Deposits, cheques, understanding how cheques are
received and cashed, how these transactions are Entered in system was also taught for banking operations
and its growth main teller plays a vital role, in Bank Makramah (concerned Branch).

Fourth week:
The task of how to handle cash, ATM, Local/Foreign Currency, Home Remittances, Payment of utility
bills etc. and how to facilitate customers while performing this job was also assigned to me in the fourth
week. BML provides the ATM facility to its customers and they can withdraw their amount at any time
through ATM. For issuance of ATM, customer must sign an ATM form and bank office make an entry in the
system and within 15 days bank receives ATM card from Head Office which is given to the customer. It was
my duty to handover the atm cards to their owner after verification. ATM cards when captured in ATM of
BML are returned to the concerned Customer on verification. It was my duty to verify the owner of card and
help him to fill the form of return of card.

Fifth Week:
In the fifth week of internship was spending in credit department. While working in credit department,
knowing about the different policies of bank regarding Loans etc. and learning that in what way we investigate
about clients who are going to take loans from the bank Some forms were kept without proper address,
National ID card number. My Job was to complete those forms. Attend phone calls and attended customer
inquiries Was also done in fifth week.

Sixth Week:
In the sixth week of my internship, I got information about term deposit receipts, various deal settlement,
how these Registers are maintained & what formalities are Involved in this procedure in the book-keeping
area, various duties for record keeping in the bank were assigned to me. Many tasks such as filing of account
opening forms, filing the client’s Data safe and sound in the branch record was assigned to me. Record
completion understand Maintenance of insurance, ATM balancing, sorted unsorted cash, LESCO, PTCL for
Audit purpose was taught by the head.
  Learning Experience

As I work in Bank Makramah for about weeks I have learned many things like managing clients and help
them in every possible way. Like I said in my first week experience I was on recipients desk I have to manage
customers that need help for fill the deposits slips. Interact with different people was hard step for me because
as a bank employee I have to give them good behavior and services. Also, as weeks goes on difficulties had
come and I have mange all of them through the studies I have done in university. Like preparing financial
statements, transferring fund, collecting data, making repost etc.

As working in bank I have learned many things like among the regions are Opening, running, and maintaining
current PLS savings, PLS term deposit, call deposit, and other accounts; paying and collecting checks—
possible legal ramifications; remittances and collections; cash department operations; safe custody & safe
deposit lockers; pension payment services; currency chest management; government receipts and payments;
Federal Board of Revenue (FBR) Collections; branch accounts; branch returns; interbranch reconciliations;
Hajj services; ATM operations; branch HR Functions; dead stock; stationery; vouchers; filing and record
management; branch internal controls and compliance; handling internal audit. All these skills I have learned
came from the studies I have done in university like auditing and direct and indirect taxes, investment
management, computerized accounting many more.

In Bank I have observed different attitude according to the situations of work. The behavior of HR was good
with them he helped me in every possible way to make for better future. He helped me to make reports or
how to collect data of customers how to add data in computer. He also helps to make progress report etc.
Also, the behavior of other employees in office is good with them. They helped me in every situation of
difficulty of accounting, dealing with clients etc. In bank hard work is essential because there is no time to
rest as many clients come for our services. That is the main factor of bank because you have to deal with
many peoples and have to face their attitude with humble and care. In these past weeks I have learned many
things and gained many knowledges of modern world. In financial sector every one worried about there
money and you have to treat them with respect because you are the servant of these people. Because of these
people you get paid and make your livings.

There is one particular challenge that I have face during my training was to convince clients to buy our
different packages partnerships Profit & Loss Saving Account, Daily product account, Hamara Family saving
account, Asan saving account, young bee account. But through knowledge, skills and help from bank
employees I have gotten through these tasks.
  SWOT Analysis
Strengths:
Its staff members are quite skilled. Creating and supplying the greatest innovative products is BML Bank's
specialty. For every account, it offers free internet access as well as free pay orders.

Bank has expanded its branch network at a quick pace. The bank needs to get better. Operating effectiveness
compared to earlier times. The bank's outstanding management is the reason for the staff's pleasant and
helpful attitude.

Weakness:

Employees are overloaded with the work because of a smaller number of Employees Banks make

less advertisement of its new products. As BML bank is merger of three banks so this mixture

causes management and hierarchy issues. All three banks use different banking software it’s

difficult to keep banks on a Single track. They have less branch network compared to other banks.

Opportunities:

They have advancement in mobile banking and internet banking. They have advanced of IBFT

(internet banking fund transfer) They can grow its market fast. Spreading out of banks in different

countries. They also provide ATM’s it all the cities other than branches. Banks provide job and

internship opportunities as well. They can extend the number of branches in Pakistan. BML

Bank is an active player in the loans business.

Threats:

There are large size and volume of competitors who have large CAR ratio. Large number of

competitors in the banking market and huge competition because of large number of private banks.

-Lack consistency in government policies.

-High operating costs.

-Banks management is involved in centralization of branches, for the sake of Bank is not able to

hit new horizons and mobilize deposits.

  Problem Identification and Solution

Bank should emphasis on Research and Development (R&D), Management Information System (MIS) and
introduces structural reforms in the organization. As bank is a result of merger of three banks so bank should
minimize the time of replenishment of bank & should centralize all systems, procedures and Operations on
priority bases and try to hit new horizons in financial region of the world. As currently bank is suffering from
loss, so bank should mobilize its deposits and make a balance in its deposits and loan ratio.

 Bank should reformulate rate’s structure.

 Bank should ensure right sizing and avoid extra expenditure.

 Bank should start advertisement through TV, radio and with business Papers.

 Bank should provide proper and on time benefits, incentives, promotions, and Increments

on merit after appraisals.

 Better arrangements for the staff should be made by the management.

 There are two officers involved in cash withdrawing process which is time consuming.

 The daily newspapers and journals should be provided to the employees and customers

visiting there.

 A separate ladies counter should be there.

 Under no circumstance’s cheques book should be given if the account formalities should by

complete.

 In order to encourage staff, wages and pay should to be equal with those of elite banks.
  Conclusion

My internship experience at Bank Makramah Pakistan has been both enriching and fulfilling. Over the course
of 6 weeks, I have had the opportunity to gain valuable insights into the operations and functions of a leading
financial institution in Pakistan. During my time at the bank, I was exposed to various departments and tasks,
including [Filling deposits slip, opening account, managing lockers, clearing cheques, Making reports,
handling ATM cash, term depositing etc.]. These experiences have not only allowed me to apply theoretical
knowledge gained from my academic studies but have also provided me with practical skills that will be
invaluable as I progress in my career in the banking sector. Moreover, the guidance and mentorship provided
by the bank's staff have played a crucial role in my professional development. The support and encouragement
I received from my supervisors and colleagues, is exceptional. As I reflect on my internship experience, I am
confident that the knowledge and skills acquired during this period will serve as a solid foundation for my
future endeavors in the banking industry. I am excited about the prospect of applying what I have learned to
contribute positively to the growth and success of any organization I may join in the future. My sincere
gratitude to the management of Bank Makramah Pakistan for providing me with this invaluable opportunity.
I am truly thankful for the trust and confidence placed in me and for the memorable experiences gained during
my internship. Overall, my internship at Bank Makramah Pakistan has been a valuable learning experience,
and I look forward to utilizing the knowledge and skills acquired to make meaningful contributions to the
banking sector in Pakistan.
 References
 Bank Makramah Wikipedia
 State bank of Pakistan
 From experienced seniors Newspapers Operation Manager of Summit bank
Appendices