Operator Guide

NCR SelfServ™ XK22 (2246) Kiosk

BCC5-0000-5389
Issue E
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR SelfServ is a trademark of NCR Corporation in the United States
and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks
of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the
terms and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a
customer’s installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR
office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this
book. Please use the link below to send your comments.
Email: FD230036@ncr.com
Copyright © 2022
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved
 i

Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements
The NCR SelfServ™ XK22 (2246) Kiosk conforms to all applicable legal requirements. To
view the compliance statements see the NCR Selfserv Kiosks Safety and Regulatory
Information (B005-0000-2063).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are
live at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
ii

Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed
by a qualified electrician. Improper connection of the equipment-grounding conductor
can result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

Perchlorate Material Notification

Note: This is applicable to the State of California only. Special handling may apply.
This Product may contain a lithium coin cell battery(s) which contains Perchlorate and
are subject to the State of California’s Best Management Practices (BMP) Regulations for
Perchlorate Materials.
Please visit this website for more information: www.dtsc.ca.gov/hazardouswaste/perchlorate
 iii

Out of Box Failure (OBF) for Retail Products

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR and provide a detailed
description of the issue.
For assistance with this process send an email to CustomerSat.Retail@ncr.com with the
following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
If you do not have access to a computer, you may leave a voice message at the
following numbers:
• 1-800-528-8658 (USA or Canada)
• +1-770-623-7400 (International)
Note: When leaving a message, please provide a phone number and/or an email
address so NCR can contact you if additional details are needed.
Hardware that fails after installation or staging DOES NOT qualify as a Customer
Satisfaction Out of Box failure and must be managed via the NCR warranty terms
and conditions. If you need NCR Warranty support for post installation issues, refer
to the Warranty section.
iv

Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR SelfServ™ XK22 (2246) Site Preparation Guide (BCC5-0000-5390) and
the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
If you need NCR Warranty support for post installation issues, please contact NCR
Customer Services at the following numbers:
• 1-800-262-7782 (U.S. or Canada)
• 1-937-445-1936 (International)

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.
 v

Out of Box Failure (OBF) for Hospitality Products

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR through any of the following
options, which may differ based on the customer sales channel:
• Local Office: Field Services will need to log a new case in GEMS.
• Direct (L1 Support): If the customer is contracted for level 1 support, call +1-800-
792-5642, Option 1, Option 1, then open a new case. The “direct support team”
would then need to escalate the GEMS incident to the appropriate support team.
Standard would go to HWT, Brand would be assigned to Brand.
• Direct Customer with Corporate Help Desk: Log a new case on NAYS
• Resellers: Reseller will log a new case on NAYS
For assistance with the OBF process, provide the following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Hardware that fails after installation or staging DOES NOT qualify as an Out of Box
failure but would be managed using same process described above.
vi

Table of Contents

Chapter 1: Product Overview

Introduction 1
Product IDs (PIDs) 2
Product Labels 3
Features 4
Specifications 6
Accessing Components 8
Opening the Kiosk 9
Closing the Kiosk 13
The key is partially pulled out of the keyhole 13
The key is completely out of the keyhole 17
Turning the Kiosk ON and OFF 21
Turning ON the Kiosk 21
Turning OFF the Kiosk 21

Chapter 2: Maintenance
Overview 22
Component Publication References 22
Loading Printer Paper Roll 23
Removing Printer Paper Jams 28
Cleaning the Kiosk 31
Cleaning the Touchscreen 31
Cleaning the Cabinet and Exterior Surfaces 32
 vii

Revision Record

Issue Date Remarks

A Dec 2019 First Issue

B Mar 2020 • Added perchlorate material notification

• Updated the Out of Box Failure (OBF) sections for Retail and
for Hospitality
• Updated cleaning procedures

C Oct 2020 • Added Wi-Fi FCC Label

• Added Wi-Fi Antenna
• Added Electronic Article Surveillance (EAS) to the features
table
• Added the Specifications section

D Feb 2021 • Added Ingenico Lane 3000, Ingenico Lane 5000, and
Verifone P400 PIN Pads

E Sep 2022 • Added TPM Security Chip

• Added Datalogic 1500i Imaging Scanner
Chapter 1: Product Overview

Introduction

The NCR SelfServ™ XK22 (2246) Kiosk is a self-service order and pay kiosk that has a
full credit/debit feature with smaller form factor.
The NCR XK22 Kiosk uses a 21.5-inch PCAP Touchscreen and Display that provides
multi-touch and gesture support for easy customer interaction. Speakers provide audio
feedback interaction and an optional universal navigation (uNav) keypad with audio
jack that is Americans with Disabilities Act (ADA) compliant.
An option from various Verifone, Ingenico, or Equinox PIN Pad terminals provides
support for credit and debit payment transactions. An Imaging scanner enables
payment discounts through coupons with bar codes.
This kiosk is available in Countertop Mount, Wall Mount, and Pedestal Mount
configurations.
1-2 Product Overview

Product IDs (PIDs)

The NCR SelfServ™ XK22 (2246) Kiosk is available in the following models, which can
be configured with various features.

Name Description

2246-1000-8090 XK22 Kiosk (Retail) w/ uNav

2246-1100-8090 XK22 Kiosk (Retail) w/o uNav
2246-5010-1001 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS
2246-5010-1004 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer;
Imager; MSR; HOSP Win 10 OS
2246-5010-1005 XK22 Kiosk HOSP; Equinox 6200M Mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, US Power Cord
2246-5010-1201 XK22 Kiosk HOSP; VX820 / IPP350 mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, UK Power Cord
2246-5010-1205 XK22 Kiosk HOSP; Equinox 6200M mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, UK Power Cord
2246-5010-1405 XK22 Kiosk HOSP; Equinox 6200M mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, Int Power Cord
2246-5010-3001 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, uNav
2246-5010-3004 XK22 Kiosk HOSP; MSR, uNav, i3; 8GB; 120GB SSD; Printer;
Imager; HOSP Win 10 OS, US Power Cord
2246-5010-3005 XK22 Kiosk HOSP; Equinox 6200M mount, uNav, i3; 8GB; 120GB
SSD; Printer; Imager; HOSP Win 10 OS, US Power Cord
Product Overview 1-3

Product Labels
1-4 Product Overview

Features

Feature Description

21.5-inch PCAP Touchscreen Used to view data, enter data, or select pre-determined functions. It uses
Display projected capacitive technology that permits accurate touch detection.
Indicator Light Indicates whether the kiosk is in need of attention. The indicator light has
the following options:
• White Light Indicator Light
• Tri-Color Light Indicatior Light ( green, yellow, red)
Supervisor Switch Takes the kiosk out of service from customers and displays supervisor
functions and options.
Speakers Provide high-quality audio feedback for user interaction.
Product Overview 1-5

Feature Description

2D Imaging Scanner Scans and reads 2D barcodes. The NCR XK22 Kiosk supports the
following imaging scanners:
• Honeywell 7580G (R1.0)
• Datalogic 1500i (R1.1)
Electronic Article Deactivates sensor tags on items. The NCR XK22 Kiosk supports the
Surveillance (EAS) following electronic sensor security devices:
Deactivator • Checkpoint® Counterpoint
• Sensormatic® Deactivator

uNav Accessibility Keypad Provides an accessible audio volume control, headphone audio jack,
direction buttons, and select buttons.
Camera Provides an optional built-in, user facing camera.
Magnetic Stripe Reader Processes credit or debit electronic payments using an encrypted
(MSR) magnetic stripe reader.
PIN Pad Processes credit or debit electronic payments (including NFC/Contactless)
that require a PIN. The NCR XK22 Kiosk supports the following PIN pads:
• Verifone MX915, MX925, VX820, VX805, P400
• Ingenico iSC250, iPP320, iPP350, Lane 3000, and Lane 5000
• Equinox 6200M
Note: These PIN Pads are purchased separately and are not sold by NCR.
Near Field Communication Provides options for customers to perform transactions using contactless
(NFC) Card Reader payment solutions.
Receipt Printer Prints transaction receipts.
Coupon Sensor and Bin Accepts coupons used in transactions.
Wi-Fi Antenna Provides option for wireless internet connection.
Mounting Options • Countertop Mount
• Wall Mount
• Bolted Pedestal Mount
• Free Standing Pedestal Mount
1-6 Product Overview

Specifications
System Specification

Processor • Intel® Celeron G3900TE

• Intel® Core™ i3-6100TE
• Intel® Core™ i5-6500TE

Motherboard • Intel® Skylake-S LGA1151 socket

• Intel 100 Series Chipset: Q170 chipset
Memory • Support for 2 x 260 pin DDR4 SODIMMs, 2133MTs (unbuffered)
• Dual Channel Support
• Support for 32 GB of system memory
Storage 120 GB SSD
Encryption Module Trusted Platform Module (TPM) Security Chip (R1.1)
Connectivity • EBox
• Three 12V USB 2.0
• One 24V USB 2.0
• Two PC USB 3.0
• One RJ50 Powered Serial Port
• 10/100/1000 MB Gigabit Ethernet LAN
• Audio Out
• HDMI and Display Port video outputs
• Kiosk I/O Board
• Five USB 2.0 ports
• Two RS-232 ports
• Support for Coupon Sensor
• Support for Supervisor Switch
Pre-Loaded Windows 10 IoT Enterprise (64-bit)
Operating System
Product Overview 1-7

System Specification

Customer Interface • 21.5-inch Projected Capacitive (PCAP) Touchscreen and Display

• Imaging Scanner
• Honeywell 7580G (R1.0)
• Datalogic 1500i (R1.1)
• Electronic Article Surveillance (EAS)
• Checkpoint® Counterpoint
• Sensormatic® Deactivator
• NCR 7199 Receipt Printer—80 mm, thermal printer
• Elatec NFC Card Reader
• Integrated Stereo Speakers
• uNav Accessibility Keypad with Audio Jack (Optional)
• Full HD camera (Optional)
• Indicator Light (Optional)
• Magtek Encrypted MSR (Optional)
• Support for PIN Pad payment devices:
• Verifone MX915, MX925, VX820, VX805, P400
• Ingenico iSC250, iPP320, iPP350, Lane 3000, Lane 5000
• Equinox 6200M
Maximum • Countertop Mount or Wall Mount with Small PIN Pad:
Dimensions 348.64 mm x 235.59 mm x 922.67 mm (13.73 in. x 9.28 in. x 36.33 in.)
(Width x Depth x • Countertop Mount or Wall Mount with Verifone MX915 PIN Pad:
Height) 541.86 mm x 203.61 mm x 922.67 mm (21.33 in. x 8.02 in. x 36.33 in.)
• Countertop Mount or Wall Mount with Verifone MX925 PIN Pad:
577.52 mm x 203.61 mm x 922.67 mm (22.74 in. x 8.02 in. x 36.33.)
• Pedestal Mount, Bolted with Small PIN Pad:
405 mm x 291.52 mm x 1736.67 mm (15.94 in. x 11.48 in. x 68.37 in.)
• Pedestal Mount, Bolted with Verifone MX915 PIN Pad:
541.86 mm x 291.52 mm x 1736.67 mm (21.33 in. x 11.48 in. x 68.37 in.)
• Pedestal Mount, Bolted with Verifone MX925 PIN Pad:
577.52 mm x 291.52 mm x 1736.67 mm (22.74 in. x 11.48 in. x 68.37 in.)
• Pedestal Mount, Free Standing with any PIN Pad:
711 mm x 711 mm x 1749.17 mm (27.99 in. x 27.99in. x 68.86 in.)
Note: For more information on kiosk dimensions, refer to the NCR SelfServ™ XK22
(2246) Site Preparation Guide (BCC5-0000-5390).
1-8 Product Overview

Accessing Components
To service the kiosk, perform kiosk maintenance, or power up the system, open the
kiosk to access the components. Before servicing the kiosk, always shut down the
system application and power down the kiosk, see Turning OFF the Kiosk on page 21.
Warning: Disconnect the AC power cord before disassembling the terminal.
Caution: Static Electricity Discharge may permanently damage your system. Discharge
any static electricity build up in your body by touching your computer's case for a few
seconds. Avoid any contact with internal parts and handle cards only be their external
edges.
To access the kiosk components, refer to the following sections:
• Opening the Kiosk on the facing page
• Closing the Kiosk on page 13
Product Overview 1-9

Opening the Kiosk

To open the kiosk, follow these steps:
1. Open the Lower Module Door.
a. Insert the Lower Module Door key into the keyhole on the left-hand side of the
kiosk, turn the key clockwise (OPEN position), and then partially pull the key
(about halfway) out of the keyhole.
Note: When the key is partially out of the keyhole, the cam lock mechanism is
held at the OPEN position. This technique prevents the cam lock from
automatically re-engaging with the lock catch.
1-10 Product Overview

b. While the key and the cam lock are at the OPEN position, grip the left and right
edges of the Lower Module Door, pull the door forward, and guide the door
until the door linkage is fully extended.
Caution: Do NOT abruptly open and release the Lower Module Door. Hold and
support the Lower Module Door until fully extended.
Product Overview 1-11

2. Open the Upper Module Door.

a. Insert the Upper Module Door key into the lock on the left-hand side of the
kiosk, turn the key clockwise (OPEN position), and then partially pull the key
(about halfway) out of the keyhole.
Note: When the key is partially out of the keyhole, the cam lock mechanism is
held at the OPEN position. This technique prevents the cam lock from
automatically re-engaging with the lock catch.
1-12 Product Overview

b. While the key and the cam lock are at the OPEN position, grip the left edge of
the Upper Module Door and pull the door forward.
Product Overview 1-13

Closing the Kiosk

The key is partially pulled out of the keyhole
If the key is still attached to the keyhole but is partially pulled out, as stated in
Opening the Kiosk on page 9, follow these steps:
1. Close the Upper Module Door.
a. Gently close the door.
Caution: Ensure that no cables are pinched.
1-14 Product Overview

b. To lock the door, completely insert the key into the keyhole, turn the key
counterclockwise (CLOSE position) until it is parallel to the Display front
surface, and then remove the key.
Product Overview 1-15

2. Close the Lower Module Door.

a. Rotate the door upward to gently close it.
Caution: Ensure that no cables are pinched.
1-16 Product Overview

b. To lock the door, completely insert the key into the keyhole, turn the key
counterclockwise (CLOSE position) until it is parallel to the Lower door top
angled surface, and then remove the key.
Product Overview 1-17

The key is completely out of the keyhole

If the key is completely removed from the keyhole, follow these steps:
1. Close the Upper Module Door.
a. Turn the key clockwise (OPEN position) and close the door.
Caution: Ensure that no cables are pinched.
1-18 Product Overview

b. To lock the door, turn the key counterclockwise (CLOSE position) until it is
parallel to the Display front surface, and then remove it.
Product Overview 1-19

2. Close the Lower Module Door.

a. Turn the key clockwise (OPEN position), and rotate the door upward to close it.
Caution: Ensure that no cables are pinched.
1-20 Product Overview

b. To lock the door, turn the key counterclockwise (CLOSE position) until it is
parallel to the Lower door top angled surface, and then remove it.
Product Overview 1-21

Turning the Kiosk ON and OFF

Caution: The Motherboard ON/OFF Switch is a logic switch only. The AC line voltage
primaries are live at all times when the AC Power Cable is connected to a power source.
Therefore, disconnect the AC Power Cable to totally remove power from the terminal.

Turning ON the Kiosk

1. Connect the AC Power Cable to an AC power source.
2. If the kiosk does not power up, press the Motherboard Power Switch to turn the
kiosk ON.

Turning OFF the Kiosk

1. Shut down the system application.
2. Shut down the kiosk operating system. At the bottom, left–hand side,
select Start→Shut down.
3. Unplug the AC Power Cable from the AC power source.
Chapter 2: Maintenance

Overview
Maintenance of the kiosk is done to ensure that the NCR SelfServ™ XK22 (2246) Kiosk
performs according to specifications.
Refer to the following sections for the required kiosk maintenance tasks:
• Loading Printer Paper Roll on the next page
• Removing Printer Paper Jams on page 28
• Cleaning the Kiosk on page 31

Component Publication References

For more information on printer tasks and troubleshooting procedures, refer to the
publications in the following table.

Component Publications

NCR 7199 Thermal Receipt NCR 7199 Thermal Receipt Station Printer User Guide
Printer (BCC5-0000-5172)
NCR 7199 Thermal Receipt Station Printer Service Guide
(BCC5-0000-5174)
2-23 Maintenance

Loading Printer Paper Roll

Change the paper when either of the following conditions occur.

Amber LED
Description Action
Light

Blinks slow The paper is low. Change the paper roll as

There is approximately 1.5 to 7.5 meters soon as possible to avoid
(5 to 25 feet) of paper remaining on the running out half way
roll. Depending on system application, through a transaction.
the host computer may send out an alert
when the paper is low.
Blinks fast The paper is out. Change the paper roll
immediately or data may
be lost.

Caution: Do not use the printer or host computer if the printer runs out of paper. The
printer does not operate without paper, but it may continue to accept data from the host
computer. Because the printer cannot print any transactions, the data may be lost.
Note: For more information on printer LED light definition and printer
troubleshooting, refer to the NCR 7199 Thermal Receipt Printer publications listed on
Component Publication References on the previous page
Maintenance 2-24

To load or change the printer paper roll, perform the following steps:
1. Open the Lower Module Door. For more information, refer to Opening the Kiosk on
page 9.
2. To open the printer, lift the printer cover handle and pull the receipt cover forward.

3. For paper roll replacement, remove the used paper roll out of the printer.
2-25 Maintenance

4. Load the new paper roll.

a. Tear off a full turn of the paper from the new paper roll. This is important
because the end of the paper is usually fixed to the roll with glue or other
adhesive substance that could cause a paper jam or print head damage.
b. Cut the paper at a 90–degree angle; otherwise, the paper sensor may not detect
the paper.
c. Place the new paper roll in the paper bin with a little paper extending upward.
Note: Ensure that the paper unrolls from the top of the roll, otherwise the printer
cannot print on the paper because the thermal coating is on the wrong side.
Maintenance 2-26

5. Close the receipt cover.

6. Remove excess paper by tearing it against the printer cutter blade.

2-27 Maintenance

7. To ensure print quality and proper alignment of the paper, press the paper feed
button to advance the paper. Advance about 30 cm (12 in.) of paper.

8. Tear off the excess paper against the printer cutter blade.
9. Close the Lower Module Door. For more information, refer to Closing the Kiosk on
page 13.
Maintenance 2-28

Removing Printer Paper Jams

Paper Jams rarely occur in the printer. But if the paper gets jammed, follow these steps:
1. Open the Lower Module Door. For more information, refer to Opening the Kiosk on
page 9.
2. To open the printer, lift the printer cover handle and pull the receipt cover forward.

3. Tear off the jammed paper using the printer cutter blade and remove bits of paper
that are stuck in the printer.
2-29 Maintenance

4. Extend a small length of paper upward and the close the receipt cover.

5. Remove excess paper by tearing it against the printer cutter blade.

Maintenance 2-30

6. To ensure print quality and proper alignment of the paper, press the paper feed
button to advance the paper. Advance about 30 cm (12 in.) of paper.

7. Tear off the excess paper against the printer cutter blade.
8. Close the Lower Module Door. For more information, refer to Closing the Kiosk on
page 13.
2-31 Maintenance

Cleaning the Kiosk

When dirt grime are allowed to collect on the kiosk, the overall performance and life
expectancy of the unit is reduced. To keep systems functioning at the top performance
level, ensure that units are kept clean.
! Important: Take note of the following guidelines:
• NCR recommends using Food Grade Disinfectant wipes (non-alcohol, food
grade, pre-moistened wipes) to clean the kiosk and its exterior devices. Pre-
moistened wipes are recommended to prevent staff from accidentally spraying
cleaning agents directly onto the kiosk. But, some devices and common touch points
may allow for stronger cleaning agents.
• NCR recognizes that there are non-NCR third-party hardware devices, and we
recommend following the instructions as provided by those vendors. For cleaning of
the interior of kiosk devices, consult trained service personnel.
• For Receipt Printer cleaning information, refer to NCR 7199 Thermal Receipt Station
Printer User Guide (BCC5-0000-5172).
Warning: Do not soak the kiosk and its devices with cleaning liquid. Do not spray
cleaners or other solutions directly onto the kiosk. Avoid getting any liquid inside
the kiosk or its components. If liquid does get inside, have a qualified technician
check the kiosk before powering it on.
For more information, refer to the following sections:
• Cleaning the Touchscreen below
• Cleaning the Cabinet and Exterior Surfaces on the facing page

Cleaning the Touchscreen

Warning: Do not use sharp objects to clean around the edges of the touchscreen. Do
not use thinner, benzene, abrasive cleaners (powders), abrasive cleaning materials
(scrub brush, scouring pad), or compressed air.
1. Gently wipe the touchscreen using any of the following:
• A soft and non-abrasive cleaning cloth or cloth towel, dampened with a mild
non-abrasive soap and water solution
Note: Alcohol-based solvents may be used on the surface of touchscreens.
• Food Grade Disinfectant wipes
2. Wipe the screen and edges using a clean and dry lint-free cloth.
3. Ensure that the glass and screen edges are completely dry before turning on and
using the unit.
Maintenance 2-32

Cleaning the Cabinet and Exterior Surfaces

Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent.
Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning
materials (scrub brush, scouring pad), or compressed air. Do not use any other type
of cleaners such as vinegar, solvents, degreasers, or ammonia-based cleaners. These
can damage the unit.
1. Turn the kiosk OFF and unplug the External AC Power Cable.
2. Wipe the cabinet, camera lens, and other exterior surfaces using any of the
following:
• A soft and non-abrasive cleaning cloth or cloth towel, dampened with mild non-
abrasive soap and water solution
• Food Grade Disinfectant wipes
3. Wipe the kiosk using a clean and dry lint-free cloth.