THE STATE UNIVERSITY OF ZANZIBAR

INSTITUTE OF TOURISM
BACHELOR OF TOURIM MANAGEMENT & MARKETING
SECOND YEAR 2022/2023

FIELD WORK EXPERIENCE IN REPORT CONDUCTED AT

IMARA HOTEL & SPA BETWEEN (SEPTEMBER 2023 -
OCTOBER 2023)

STUDENT NAME: HASSAN VUAI MUSA

REGISTRATION NUMBER: BATMM/7/21/020TZ

SUPERVISOR: Mrs. FAIZA MWINYI

INSPECTOR: Mrs. SUBIRA HIMIDI FAKI

SUBMISSION DATE: 31th OCTBER 2023

 EXECUTIVE SUMMARY

This report tends to show the importance of field work placement for the
students, from this report there are some areas that shows, the organization
that students choose as their place for conducting the field work and also the
report will show how the organization works as the one of the main place
that deal with The ministry of trade and industrial development also how the
organization benefit or contribute in the development of the Tourism
industry of Zanzibar.

Mostly the second section of the report used to show what the students gain
from the field work placements, which could be the knowledge of new things
that did not be aware of before the field due to the different activities that
conducted such as conservation and documentation as the main activities
that took place during the whole field. Not only that, but also this section
showed the challenges that the students went through and which used to
resolve those challenges.

The last section of the report used to show how the students benefited from
the field works, such as what changes was caused during the field and the
perception of the students toward the tourism before the field, also this
section tend to show the opinions of the students for the both institutions
due the experience they got from the whole field work placements.
 ACKNOWLEDGEMENT

The completion of this field work report is the result of commendable efforts
from various people.
First, I would like to thank my God who gave me the good health and energy
to complete all eight (8) weeks of my field work placement at Imara Hotel &
Spa.

The possibility of having chance to pass in different department lead to me

expand my knowledge in all places that will help me for future studies. Also, I
should like to thank our teacher who are helping me to be in successful on
this course.

I like to give my special thanks for those people who supported me and
spending a lot of their time to direct and support me to the whole my field
time from my Hotel field supervisor my teachers as well as my auditor for
giving me good advice morality and also my special thanks should be
managing director of Imara Hotel & Spa. Mr. SHAABAN KHAMIS ABDULLA as
well as the head department of front office Mr. THOMSON JOVINE and other
staffs of that stay with me for time of eight 8 weeks without confusion or
problem and always they tell me good and straight line to pass through.
 LIST OF ABBREVIATIONS

SUZA State University of Zanzibar

BATMM Bachelor of Arts in Tourism Management and Marketing
IOT Institute of tourism
NGO Non-government organization
 TABLE OF CONTENT

EXECUTIVE SUMMARY....................................................................II
ACKNOWLEDGEMENT....................................................................III
LIST OF ABBREVIATIONS...............................................................IV
TABLE OF CONTENT.......................................................................V
CHAPTER ONE.............................................................................. VI
1.0 INTRODUCTION.......................................................................VI
1.1 OVERVIEW OF THE FIELD WORK PLACEMENT.....................................................VI
1.2 BACKGROUND OF THE ORGANIZATION............................................................ VI
1.3FUNCTIONS OF ORGANIZATION........................................................................VI
1.4 STRUCTURE OF THE ORGANIZATION..............................................................VII
1.5 ROLES OF ORGANIZATION........................................................................... VIII
1.6 MISSION OF THE ORGANIZATION.................................................................. VIII
1.7 VISION OF THE ORGANIZATION.....................................................................VIII
1.8 THE SYMBOLS OF IMARA HOTEL & SPA......................................................... VIII
FIGURE 2. THE SYMBOLS OF IMARA HOTEL & SPA.................................................VIII
1.9 REVIEW OF THE INDUSTRY THAT WORKS WITHIN................................................IX
CHAPTER TWO...............................................................................X
2.0 EXPERIENCE LEARNED AND IT’S IMPACT IN MY CAREER.............X
2.1 BRIEF DESCRIPTION OF TASK UNDERTAKEN.......................................................X
2.2 LESSON LEARNT FOR EACH TASK....................................................................XI
2.3 CHALLENGES ENCOUNTERED DURING FIELD STUDY............................................ XI
2.4 THE WAYS OF RESOLVE CHALLENGES............................................................. XII
CHAPTER THREE.........................................................................XIII
3.0 CONCLUSION AND RECOMMENDATIONS.................................XIII
3.1 STUDENT SELF-EVALUATION.........................................................................XIII
3.2 SUGGESTION TO INSTITUTE OF TOURISM.........................................................XIII
3.3 SUGGESTION TO ACCEPTING INSTITUTION......................................................XIV
3.4 CONCLUSION............................................................................................XIV
4.0 REFERENCES.........................................................................XV
 CHAPTER ONE

1.0 INTRODUCTION

1.1 Overview of the field work placement

The field work placement done by the student from SUZA IOT at first year of
Bachelor of Art in Tourism Management and Marketing (BATMM) on second
semester for the aimed of improving skills and knowledge by applying the
courses experiences that acquired at University through performing the work
practically.

The field work has been taken eight weeks, stated from September 7 st to 29st
October 2022. It was taken on at Imara Hotel & Spa in Paje. The practical
work happened after the university made communication with manager of
Imara Hotel & Spa then allowed to take a study for given period.

Through this field work practice the only place that been take practical is to
study how tourism can be implemented in this organization.

1.2 Background of the Organization

The Imara Hotel & Spa was established on 2020, it took almost four years.
Since on the date of opening Imara Hotel & Spa, have been received so
many guests from different countries over the world, like France, Germany,
Italy, as well as African nations. It is under the manager Mr. SHABAN KHAMIS
ABBDULLA he is responsible and accountable as the role model to his
workers recruited by himself, and every worker take his/ her party
respectively and effectively for the sake of company will.

1.3Functions of organization
 To provide lodging accommodations
 To comprise of several business or revenue centers.
 Hotels exist to provide service and to generate a profit for the owners
 Hotels - exist to serve and enrich society
 Hotels are meant to provide all of the comforts of home to those away
from home
  To take and passing on messages.
 To manage the Front of House sales facilities.
 To promoting and marketing the business.
 To handling customer, complain and queries.
 To ensuring compliance with health and safety legislation and licensing
laws
 To maintaining statistical and financial records.

1.4 Structure Of The Organization

GENERAL MANAGER FB MANAGER

EXCUTIVE CHEF HOUSE KEEPING SECTION

FRONT OFFICE AND

RESTAURANT SECTION
RECEPTION

HUMAN RESOURCE SECTION

Figure 1: Organization structure of Imara Hotel & Spa.

1.5 Roles of organization

 To preparing bills, taking payment, and handling foreign exchange.
  To help guests with special requests – such as storing valuables in the
hotel safe or luggage area, ordering taxis or booking theatre tickets.
 To maintain safe and friendly environment for all theatre visitors.
 To give strong and effective management.
 To develop and encourage high standards of customer service.
 To control and report on costs (staff and stock control).

1.6 Mission of the Organization

The mission of Imara Hotel & Spa is to put hospitality services on the highest
level in order to satisfy the demands and expectations of all guests. Our aim
is to make the Summer Beach Hotel a place for encounters, enjoyment,
business success, and where guests have a personalized “home away from
home” experience.

1.7 Vision of the Organization

The ideology of our vision is to continue to apply and set the highest
standards of service quality and in that way justify and uphold the reputation
that we have among the guests, partners and competitors. We use and
constantly introduce environmentally friendly technologies and processes in
order to remain in balance with nature and also meet the needs of the local
community.

1.8 The symbols of Imara Hotel & Spa.

Figure 2. The symbols of Imara Hotel & Spa.

1.9 Review of the industry that works within
Imara Hotel & Spa is the one among the hotel have the competition with
other Simba lodge like Villa, Chokoro House boutique and other hotels
belong to east coast zone. They offer the accommodation services all over
the year.
In their competition they have competitive advantages while use different
ways in order to meet and satisfy the deeds of their clients to the given time,
starting the location they are (sea front), the services they are offering and
even the attractiveness of the architectures like rooms, restaurant and
others with cultural amenities within the rooms. Also, it’s all about they have
competence workers from all departments from manager the normal workers
with close up work relationship and cooperation.
 CHAPTER TWO

2.0 EXPERIENCE LEARNED AND IT’s IMPACT IN MY CAREER

2.1 Brief description of task undertaken

 The first day I got broad information’s about Summer Beach Hotel the
information contains important things that everyone supposed to know
about the company like the name of the hotel itself, the rules and
regulation, how the organization operate their work with all
department they have, also the time of establishment as well as the
services and products offered by organization.
 I learned how to make reservation while the guest already booked the
room for their later uses. This is very important to make verification of
the room and escape the error of selling it to the second guest while it
has booked already
 I learned how to welcome a different visitors and gusts while they
arrive into, here is polite language is needed in highly for the sake of
meeting successful guests’ satisfactions.
 I learned how to make invoice. It needs to use computer for the
preparation of the folio and invoice. Using of computer can simplify the
tasks undertaken but also this process needs to be careful in order to
escape errors and cost.
 I learned to use computer. It is very familiar to use computer for the
office uses, now days everything is organized through system, so the
computer always rules the whole organization system.
 Also, I learned how to put details in the book sheet (files) the details
that i wrote in the files are from the booking papers. Actually, the
booking papers have much information but I was supposed to write
down the important one.
  I learned how to use payments card machines, this is why the world
has been developed more, consistent with that the different of
payments methods are raised apart of cash payment is online payment
as well as cards through specific machines.
 I learned how to make a bed with decoration with different flowers and
shape size.
 I learned how to serve different guests at restaurant.

2.2 Lesson learnt for each task

 The information’s that I gain from the day one is provides the basic
highlight about the whole work ethics. Since every office has its own
rules and principles that must be followed in ordered to perform the
task effectively.
 Responsibility and accountability are another lesson that I got during
my field study because every employee should be responsible for his
or her works as well as to be accountable, every employee has to
complete the work that he or she required to do.
 Working experience is very important therefore some of employee who
had e experience and some of them they had no enough experience,
sometimes information’s are very complex therefore if you realize
error or any mistake in the office immediately you should ask to other.
 Making records is necessary for the company uses, sometimes there is
a problem of misplace of some details, therefore making records will
help the company just to refers from previous records in order to solve
the problem.
 One of the important things once you taking the computer you are
supposed to be careful so as to avoid mistakes and severe costs.
 Also, cooperation is the key of all operation work in the organizations,
because the success of any organization depends on the readiness and
cooperation of the producers/workers.
2.3 Challenges encountered during field study
 Lack of practical tools, for instance computers for trainees, this did not
provide the chance to the trainees to learn much since the office
computers are used for office purpose, there for the learners got just
little time to learn.
 There is no pocket money, low budget also acts as another big problem
that encountered me during my field. Money is the common problem in
the world not only to me.
 I have got hard time to understand many things for short time
 Hard time to cope with work environments regards that was my first
time to be at work as part of employees.

2.4 The ways of resolve challenges

 The problem of practical tools was resolved through special lessons
that I got to during my field study, even if there was scarcity of
computer to trainee but I got chance to learn by using the office
computers and I succeeded to gain some knowledge.
 I used the weekend day for finding the money so as to cover the
transportation cost.
 I used the knowledge just to take something which can be very
important for me rather than to take a lot of information for the few
time. I tried to learn through the different media like YouTube and
google search engine in order to clarify myself.
 I use my strength to be very close with employees so as to understand
how first I do in order to be familiar with whole work environment.
 CHAPTER THREE

3.0 CONCLUSION AND RECOMMENDATIONS

3.1 Student self-evaluation

Once someone taking an action or task it is expected he or she would gain
some knowledge from that task, therefore from my field study I successes to
gain some experience and knowledge as well for example I got opportunity
to undertaken some work ethics and principles also I got opportunity to know
how to be committed and work hard. Before I work as a trainee, I didn’t know
how to use computer properly but once I got opportunity to work as a trainee
it enabled me to use computer effectively.

Also, to be punctual is most important in any workplace, therefore you are

required to follow rules and principle of work so as to escape errors and
mistake in the work. Absence of learning and teaching frame work leads the
instructor to put intensive work on teaching University learners so it will be
better if the institute of tourism will take the action about this issue.

3.2 Suggestion to institute of tourism

Adaptability is very common challenges that faced University learners since
students have to switch from establish special short course to help the
University learners before they go to the field. also, there is another issue of
technical to student since it seemed that many students had no ability to
cope with work environment since they don’t know how to use computer
effectively so they unable to manage computer and other technical things
due to that there is a need to the institute of tourism to start short course for
the student so that they can learn how to use computer well.
Due to the rapid growth of computer technology in the world extra effort
must be taken so as to help University learners especially those who learn
tourism to get some knowledge toward tourism. Also, there is no curriculum
for the students who are expected to go to the field this is another big
problem because it needs office instructors to use extra knowledge on how
she or he could teach students, due to that special curriculum should be
established in order to minimize the burden to the field instructors.
Teaching more practical than theoretical. The modern organization and
institutions need much skills and not theory the system of teaching more
theoretical is the outdated system, institute of tourism should improve that.
Gave students education about field work before starting field, the institute
of tourism should prepare more than one seminar for students about the
important of field works.
The institute of tourism should create closely relationships with different
organizations for the aim to be easily for their students to get area for field
works programs.

3.3 Suggestion to Accepting Institution

Also, should cooperate with other tourism institution so as to step forward
toward tourism, this will help to share some experience from one company to
another, a part from that the working condition should be improved much for
the better provision of services, also salary should be improved to the
workers and interns so as motivate workers to work hard. Rewards also must
be provided to the workers so as to persuade the workers to work hard.

3.4 Conclusion
Moreover, both Government and NGO private sector like Hotels, University,
school, Colleges, Travel agencies, must unite and establish union to discuss
different things for benefit of our nation. Every institution has its own
function in our country and also every institution has played a great
contribution in our nation in the process of building the nation. It is advice to
pay taxes to the government regularly for the benefit of our nation.
 4.0 REFERENCES

SHABAN KHAMIS ABDULLA +255778666810

THOMSON JOVIN +255620192127