S.

No Frequently asked Questions

Test Booking & Payment

1 How to BOOK a test with Healthfame ?

Can I add additional tests during home visit of

2 Phlebotomist ? How do I pay for these?
I don’t know which test or package is suitable for
me.Can you help in selecting suitable
3 test/package?
where can I see details of tests included in
4 package ?
Can I book for more than 1 person in a single
5 booking ?

6 How do you provide tests at such good prices?

7 How do I know my Booking is confirmed?

8 What are the payment methods do you accept?

9 why to Choose Healthfame?

Test Prepration & Fasting Requirments

Is there any Special prepration required for any

1 Tests?

Sample Collection & reporting Process

1 How sample is Collected?

2 Is there any extra charge for Home Collection?

when will your Phlebotomist (Trained Sample

3 Collection Person) come for sample collection?

Is the Sample Collection Procedure is safe ? Or is

4 it painful?

How do you ensure correct sample reach to the

5 Laboratory?

6 In which lab sample will be processed?

Why did my sample get rejected or not

7 processed or asked for repeat sample?

8 when & how will I get my reports?

 Is there any procedure to ensure
9 quality ,accuracy & correctness of reports ?
will doctors will accept my testing reports from
10 Healthfame?

Is there any option for report councilling or for

11 report explanation?
Is there any consent need to be signed or any
12 history requirment for any kind of testing ?

Cancellation & Refund Policy

Can I cancel an order?

If I cancel my order , How I will get refund?

What is your money back policy ?

Help Desk
How do I reach out to customer help desk for
any quiry/question/doubt/discussion?

How much time does a ticket resolution take?

Full Body & Health Checkups

Q. Why is a Full Body Health Checkup important?

Q. Is there any risk associated with a Full Body Health

Checkup?

Q. What is included in a Full Body Health Checkup?

Q. How often should one go for a Full Body Health Checkup?

what are the benefits of full body checkups?

Do I need a doctor's prescription before going for a full-body

health checkup?

Is there any prequations required for full body

checkup?
Can full body checkup detect cancer ?
Can full body checkup detect HIV ?

Ques 2. I am healthy. Do I still need to take a

full-body checkup?
Answers to FAQ
Test Booking & Payment

You can book a health test on the healthians website through the following ways

Select a package that best suits your requirements or doctor recommended tests from the "Health Checkup
Packages". You will be prompted to update your location on top right of the screen - please select the
location for which you wish to see the packages (for example, if you live in Gurgaon, and you wish to check
packages for your parents who live in Indore, please select Indore in location prompt.)
You can also choose tests based on your Health Risk areas by selecting from various health risks listed on
our homepage.
You can also choose tests based on your lifestyle and habits.
For specific tests, search in the "Search Box"
Once you have selected the package click on the book now option.
Enter your phone number and the OTP you receive. Update details of members who you want to add on
for the test. Update a convenient date and time for sample collection.
Select a payment method and complete your order
Once you complete your order, your summary page will open with details of your booking.
Yes, you can add any additional tests you require. You can call our customer care or ask the phlebotomist
to add these tests. You can pay the phlebotomist directly or request for an online payment link for such
tests.
You can chat with our health experts via the chat window at bottom right corner of the website & provide
details of your health condition to get the right advice on preferred tests. You can also call us on 999-888-
000-5 to get recommendations.

You can see the list of parameters included in each package when you open the specific package page.
Yes, you can add more than one member for a health test. While placing your order there will be an option
for you to select the number of members you want the test for.

Healthians is a direct to customer business with no middlemen involved. Also we have our own labs as well
as partner labs where all the processes are controlled internally. Through a combination of the above
factors we are able to control our costs and transfer the benefit to our customers in the form of lower
prices.

You will receive an SMS with the details of your booking and your sample collection time slot on your
registered mobile number immediately after you book a test. You can also check "My bookings" section in
your app or on your account on web.If you have opted-in for Whatsapp communication, you will be
notified over Whatsapp as well.
We have various payment options available. You can pay through online banking, debit card, credit card,
UPI, wallets and COD (Cash on Delivery).
Trusted by 50,000+ Doctors:
For following the integrated test procedures & delivering accurate test results, each lab has an MD
pathologist. All our diagnosis reports are 100% precise & trusted by highly experienced and trusted doctors
across India.

On-Time Sample Collection:

Redcliffe labs is known for its punctuality. You do not have to wait long hours outside the lab or at home.
Select your desired slot, and our phlebotomist will reach your location on time.

Smart Reporting:
At Redcliffe Labs, we follow the Smart Reporting System, which is highly convenient and easy to understand
for the user.

Skillful, Committed and Vaccinated Phlebotomists:

Our entire team of phlebotomists is highly skillful. They stick to our one-prick sample collection technique
for a seamless testing procedure. Also, all the phlebotomists are vaccinated and follow all the Covid-19
norms while sample collection to ensure the safety of the customers.

Customer-Centric Approach:
Convenience and Wellness of our customers is our priority. Although, with our technically sound and
digitally integrated system, we try to offer complete ease of services. Still, if you face any problems, our
customer support system is there to assist you over calls, chats, and mail. Feel free to approach as per your
comfort.

Affordable Pricing:
For all the top-notch & medically reliable services, the cost of Full Body Checkup & all other tests at
Redcliffe Labs is affordable. The Full Body Checkup Price in Delhi is 799.

Take Charge of Your Health; By Booking a Health Checkup Now: -

Preventive Health Checkup is mandatory with the current lifestyle and dietary habits. So, if you love
yourself and your family, it’s time to take a step ahead for complete family wellness. Book a smart full-body
checkup in Delhi to avoid any health risks.

Even if you have a busy lifestyle, it’s no longer an excuse to avoid health tests, as Redcliffe Labs offer good
health & wellness from the comfort of your home. For better convenience and tracking of your health on
the go, download Redcliffe Labs Health App.

Test Prepration & Fasting Requirments

Overnight fasting (8-12 hrs) is required. Do not eat or drink anything except water before the test.
Avoid iron supplements for at least 24 hours prior to sample collection.
It is advisable to stop multivitamins or dietary supplements containing biotin (vitamin B7) for at least 2 days
before the test.
You need not stop taking your thyroid medications on the day of the test unless otherwise advised by the
doctor.
The urine sample must preferably be the first morning midstream urine (part of urine that comes after the
first and before the last stream). Collect the urine sample in a sealed and sterile screw-capped container
provided by our sample collection professional. Ensure that the urethral area (from where the urine is
passed) is clean & container doesn't come in contact with your skin. Women are advised not to give the
sample during the menstrual period unless prescribed. You should submit all the required samples for this
package at once during the scheduled sample collection.

Sample Collection & reporting Process

Your samples will be collected from the convenience of your home or office at a time slot you have chosen.
No, we generally do not levy any home collection charges. However, a nominal fee is charged if your order
is below ₹499 and your blood sample pickup timeslot falls during our peak service hours (6am-10am).
These charges will reflect in the final payment page.

The date and time of your sample collection will be messaged along with booking details immediately post
booking. You will also receive intimation about the phlebotomists arrival prior to your alloted sample
collection time. You can also connect with your phlebo over a call, on their phone number that you receive
in the SMS.
Our sample collection process is extremely safe and hygienic. All our phlebotomists are diploma holders in
lab technology (DMLT) and highly skilled at their jobs. Our propreitary SmartPrik technology ensures that
your blood sample collection process is almost painless.
Our phlebotomists apply a barcode label to your sample immediately after collection. With the help of our
Blackcode technology these unique barcodes are identified, thus there is no chance of samples getting
mixed.
We have a wide network of partner labs across regions in India. Your samples will be sent to the lab located
closest to your sample pickup location.

Though such instances occur rarely, reasons for rejection can be:

1.Lipemic samples. How do samples become Lipemic?

(a) Improper Fasting of 10-12 hours

(b) Consumption of alcohol before 48 hours

(c) Non-veg consumption in dinner before giving sample

(d) Improper sleep

2.Hemolysis in samples- It's a condition in which RBC (Red Blood Cells) breakdown, leading to the release of
hemoglobin from within the red blood cells into the blood plasma. Samples affected by hemolysis are
rejected as per Healthians protocol to avoid inaccurate results. (Hemolysis may occur due to an
autoimmune disorder, or if the sample is drawn from thin veins).

3.QNS : Quantity not sufficient- Sometimes the quantity of blood sample required to conduct multiple tests
may not be deemed sufficient by the lab.

4.Invalid Results: When results are out of regular sample range.

At healthians, we try to provide you reports at the earliest possible. The delivery of reports depends on
your location. You can view your expected delivery time on the selected test page. This takes around 24-48
hours.
Your soft copy will be sent on registered email id and Whatsapp. You can also check your smart report in
"My Reports" section on the App. To obtain a hardcopy, Rs 199 additional courier charges apply. You'll get
the report within 3-4 Workings days from DTDC courier partner.
At Healthians, our foremost priority is to ensure accurate, high quality reports. From sample collection till
delivery of reports, we have 300+ quality checks in our collection, testing and report generation process to
ensure accuracy in test results. All our phlebotomists are qualified in medical lab technology (DMLT) and
are highly skilled at their jobs. The collection of samples is done using our proprietory technologies like
SmartPrik and CoolSure to ensure safe collection and transport of samples. Our quality assurance team
performs regular audits of machinery and processes. All machines and equipment in our partner labs use
the most advanced technology. They are checked and calibrated on a daily basis to ensure correct readings.
We also have a triple verification process for our reports.
Yes, we have a triple verification process in place to ensure that your reports are accurate and error free.
Our in house Quality Assurance team monitors and tracks each step of from sample collection to report
delivery to assure of you the highest quality.

Yes, Healthians reports are completely trustworthy and accurate and you doctor will accept the test results.

Once your reports are made available, you will receive a message on your registered mobile number for
availing Free Report Counselling. You can choose to avail a consultation by giving a missed call to the
number mentioned in the message. No, the Report Counselling and dietician consultation is completely
free.
Yes,For HIV & genetic testing Consent is required and For other tetss medicine history or any disease
complication need to be shared

Cancellation & Refund Policy

Yes, you can cancel an order by going to "Profile" on Android app, click on "My Bookings" and select the
booking ID you wish to cancel. However, it can only be done before the sample goes into processing. You
can also reach out to our customer service department in case of further help.

Once you cancel your order, you will receive a confirmation call from our CS team, who will take a note of
your bank account details in which your refund will be processed. For all modes of payment (Debit/Credit
Card, COD, e-Wallet, any other), your refund will be processed via NEFT in your bank account, within 7-10
working days.
Healthians ensures accuracy of reports. However, in case there is a discrepancy in our test results in
comparison to another lab due to errors on our end, we will fully refund the paid amount. Please visit this
link for T&C of our Money Back Policy.

Help Desk
You can reach out to our customer service team by calling on 9998880005. You can also email our team at
cs@healthians.com

Our TAT for ticket resolution is 24 hours. However, the exact time to resolve a case will depend on the
nature of the case.

Please note, the TAT for issues related to hard copy report is 72 hours.

Full Body & Health Checkups

A Full Body Health Checkup may help assess your overall health status. This package can identify and detect
the early signs of health complications or diseases thereby increasing the chances of treatment success.

There is usually no risk associated with a Full Body Health Checkup. However, some people may feel a slight
sting when a needle is pricked to collect a blood sample or experience some bleeding that is normal and
usually not bothersome. Rarely, some people may also experience slight swelling or bruising at the site of
the needle prick. Applying ice 3-4 times a day for about a week may help reduce swelling and bruising. If it
does not get better, consult your doctor.
A Full Body Health Checkup includes pathology tests that focus on the functioning of various organs. It offers a kidney panel with GFR, liver function test,
lipid profile, thyroid profile, diabetes screening, complete blood count, iron test, and urine examination. However, test components may vary in different
laboratories.

A Full Body Health Checkup should be done at least once in 6-12 months to ensure that you are keeping
yourself immune and avoiding any forthcoming medical issues.

What Are Some Benefits of a full-body checkup?

Monitors your health: One of the top benefits of a full-body checkup is that it detects, tracks, and manages
any health issue or disease at the earliest before its arrival. Going for a full-body checkup should be on your
list as it is the most important part of preventive healthcare.
Early diagnosis: A full-body checkup helps your healthcare provider detect the early signs that people are
typically unaware of. Complete health checkup lowers the risk of developing these serious diseases.
Increases longevity: Going for regular health checkups informs you how healthy your body is and helps you
decide if certain medications and lifestyle changes can increase your life span.
Address lifestyle diseases through intervention: Dependency on technology and a sedentary lifestyle have
become common. With regular full-body checkup assistance, doctors can monitor your health to prevent
certain diseases.
Financially, it helps to avoid costly bills. Yes! No one likes to go to the doctor due to various reasons,
including fear or financial conditions. But with the help of a full-body checkup, you can tackle the financial
burden of most bills by getting regularly tested on time.
Effectively control genetic conditions: There can be several genetic health conditions inherited. Regular full-
body checkups can aid in examining the state of such health issues so that treatment along with proper
management can be planned.
Usually, you do not require any prescription before going for a full-body health checkup. You just need to book a health package that suits your needs.

Yes, it’s good for you if you do a full body checkup once a year, as it provides a baseline for your health
status and helps detect any underlying conditions at an early stage that might be a symptom
Are there any risks or side effects associated with a full body checkup?
Accounts approve and process the refund within 7 working days.
In case of report discrepancy Help Desk Associate / Front Desk Associate / Home visit associate, to obtain approval
from lab director + COO and then forward the request of refund to accounts.
In case of service-related issues Help Desk Associate / Front Desk Associate / Home visit associate to obtain approval
from COO and then forward the request of refund to accounts.
In case of FPEC service-related issues Help Desk Associate to obtain approval from CRO up to 10K, for the amount
mor than 10K approval from COO and then forward the request of refund to accounts.
Help Desk Associate / Front Desk Associate / Home visit associate to obtain approval from COO for the exceptional
cases not listed above and forward to accounts.
to obtain approval

te to obtain approval

K, for the amount

for the exceptional