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    TermsAndConditions 6

    Uploaded by

    kelly

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    TermsAndConditions 6

    Uploaded by

    kelly
    4 views1 page

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views1 page

    TermsAndConditions 6

    Uploaded by

    kelly

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    7.

    5 You must pay our reasonable costs in connection with removing, inspecting, replacing or
    repairing the metering equipment at your Property if you are found responsible for any damage
    to the meter.

    7.6 If you have a smart meter you agree to the following:

    7.6.1 We may remotely take meter readings, remotely repair and update it.

    7.6.2 In the event you don’t pay your bills we may switch it from credit mode to prepayment
    mode or disconnect your supply (or both) – we will notify you before this happens.

    7.6.3 We may use information from the meter to work out your bill and offer you appropriate
    tariffs and other products (including via any associated in-home display device), and
    monitor your energy usage.

    7.6.4 Any equipment provided (such as an in-home display unit) should not be removed from
    your Property or tampered with without our consent.

    7.7 You will asked for additional consent to allow us to collect any meter data beyond what is
    required to operate your supply as per the agreement.

    8. Payments and charges – general

    8.1 You are responsible for paying us for the supply until your agreement with us ends, and also
    paying any charges or debts you have accrued which remain outstanding after your contract
    ends which have not been taken on by your new supplier.

    8.2 If you’re having trouble paying your bill, you should contact us immediately to discuss ways to
    save money and the payment methods available to you. Call us on 0333 210 7070. You can
    also visit our website for more information.

    8.3 We’ll calculate the charges for your supply using:

    8.3.1 The gas/electricity you’ve consumed in kilowatt hours (kWh) in conjunction with the
    price details of the specific tariff you are using.

    8.3.2 A standing charge, for each “Meter Point Reference Number” (MPRN) or “Meter Point
    Administration Number” (MPAN) registered to your Property.

    8.3.3 We will calculate the amount of gas/electricity you have used based on the meter
    readings you give us, or the automated reading from your smart meter. If you do not
    have a smart meter or you do not provide up-to-date meter readings we will estimate
    your meter readings (using industry standard methods).

    8.4 We’ll add VAT to our charges at the applicable rate (currently 5% for energy usage, 20% for any
    other charges).

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